656 Bpo Mnc Banking Voice Process Gurgaon Salary 45k In Hand jobs in India

HCLTech Walk-in Drive - International Banking Voice Process

Date: 03rd October 2025

Time: 11:00 AM – 3:00 PM

Location: HCL Technologies-AMB 6, South Phase, Ambattur Industrial Estate, 8, Madras ,Thiruvallur High Rd, Ambattur, Chennai, Tamil Nadu

Contact HR - Sanjay

Designation: Associate

Process: Inbound Calling. * No sales or upselling or cross selling. *

Experience: 1 to 3 Yrs in International Voice process.

Mandatory qualifications:

Excellent communication skills are both verbal and written Mandatory.

A problem-solving mind-set.

The ability to multitask, Able to work well as an individual and as part of a team.

Responsibilities

• Responding to clients via both voice and written communication. Utilizing both to ensure that the client gets the right outcome in a timely manner and that the outcome meets the individual’s needs
• Responding to queries regarding our products, services, data and client accounts
• Managing multiple client queries at once
• Utilizing workflow tools to manage your own workload
• Contributing to the achievement of team targets including service levels and quality measures
• Maintain accurate records of customer communication and discussions using the appropriate internal system/s
• Utilizing available knowledge tools to not only ensure you are following correct processes but also to ensure you are asking the right questions at the right time
• Supporting or seeking support from other internal teams to ensure clients queries are answered and resolved
• Ensure that good client / consumer outcomes are at the center of all operational activity and decision making
• Deliver great clients and consumers service and seek to exceed client / consumer expectations

Designation : Senior Team Lead

Job Summary:

We are seeking an experienced Senior Team Lead to join our international voice process team. The successful candidate will be responsible for leading a team of customer service representatives and team leads, driving team performance, and ensuring high-quality customer interactions.

Key Responsibilities:

1. Team Management: Lead, motivate, and coach a team of customer service representatives and team leads to achieve business objectives and deliver high-quality customer experiences.

2. Performance Management: Monitor and manage team performance metrics, such as service level, first call resolution, and customer satisfaction.

3. Quality Assurance: Ensure adherence to quality standards, processes, and procedures, and implement corrective actions to address quality issues.

4. Process Improvement: Identify areas for process improvement and collaborate with stakeholders to implement changes.

5. Customer Escalations: Handle complex customer escalations and provide solutions or alternatives to resolve issues.

6. Reporting and Analysis: Analyze team performance data and provide insights to inform business decisions.

Requirements:

1. Education: Bachelor's degree in any discipline.

2. Experience: Minimum 3-4 years of experience in a team lead or supervisory role in a voice process or customer service environment

3. Skills:

- Strong leadership and team management skills.

- Excellent communication, interpersonal, and problem-solving skills.

- Ability to work in a fast-paced environment and handle multiple priorities.

- Familiarity with quality management systems and processes.

4. Language Skills: Proficiency in English language (speaking, reading, and writing)

BPO team leader in Banking Process (JD)

The profile of the Team Leaders should be as follows:

1. Must be a Graduate

2. Able to speak, read and write in English & Hindi or regional language.

3. Able to communicate confidently and politely with good English speaking and writing skills.

4. Experience of at least 3 years wherein at least 1 year in a BFSI process Call Centre. For the dedicated team leader for Email, Webchat and Social media one-year experience in relevant process email/social media.

5. Experience in coaching and developing skills of people

6. Able to drive sales/cross sales/upselling of products and services within the teams.

7. Effective problem-solving and decision-making skills, detailed knowledge of bank products, USP, comparison to competitors etc.

8. Team leaders must have versant test score of 4 and above with typing test with speed of 25-30 words per minute and 85% accuracy. For the Team leader recruited for Email, Webchat and social media process, written versant test needs to be conducted with score of 60 and above and English speaking versant score of at least 5 is required.

HCLTech Walk-in Drive - International Banking Voice Process

Date: 13th,14th & 15th October 2025

Time: 11:00 AM – 3:00 PM

Location: HCL Technologies-AMB 6, South Phase, Ambattur Industrial Estate, 8, Madras ,Thiruvallur High Rd, Ambattur, Chennai, Tamil Nadu

Contact HR - Sanjay,Judith

Designation: Associate

Process: Inbound Calling. * No sales or upselling or cross selling. *

Experience: 1 to 3 Yrs in International Voice process.

Mandatory qualifications:

Excellent communication skills are both verbal and written Mandatory.

A problem-solving mind-set.

The ability to multitask, Able to work well as an individual and as part of a team.

Responsibilities

• Responding to clients via both voice and written communication. Utilizing both to ensure that the client gets the right outcome in a timely manner and that the outcome meets the individual’s needs
• Responding to queries regarding our products, services, data and client accounts
• Managing multiple client queries at once
• Utilizing workflow tools to manage your own workload
• Contributing to the achievement of team targets including service levels and quality measures
• Maintain accurate records of customer communication and discussions using the appropriate internal system/s
• Utilizing available knowledge tools to not only ensure you are following correct processes but also to ensure you are asking the right questions at the right time
• Supporting or seeking support from other internal teams to ensure clients queries are answered and resolved
• Ensure that good client / consumer outcomes are at the center of all operational activity and decision making
• Deliver great clients and consumers service and seek to exceed client / consumer expectations

Designation : Senior Team Lead

Job Summary:

We are seeking an experienced Senior Team Lead to join our international voice process team. The successful candidate will be responsible for leading a team of customer service representatives and team leads, driving team performance, and ensuring high-quality customer interactions.

Key Responsibilities:

1. Team Management: Lead, motivate, and coach a team of customer service representatives and team leads to achieve business objectives and deliver high-quality customer experiences.

2. Performance Management: Monitor and manage team performance metrics, such as service level, first call resolution, and customer satisfaction.

3. Quality Assurance: Ensure adherence to quality standards, processes, and procedures, and implement corrective actions to address quality issues.

4. Process Improvement: Identify areas for process improvement and collaborate with stakeholders to implement changes.

5. Customer Escalations: Handle complex customer escalations and provide solutions or alternatives to resolve issues.

6. Reporting and Analysis: Analyze team performance data and provide insights to inform business decisions.

Requirements:

1. Education: Bachelor's degree in any discipline.

2. Experience: Minimum 3-4 years of experience in a team lead or supervisory role in a voice process or customer service environment

3. Skills:

- Strong leadership and team management skills.

- Excellent communication, interpersonal, and problem-solving skills.

- Ability to work in a fast-paced environment and handle multiple priorities.

- Familiarity with quality management systems and processes.

4. Language Skills: Proficiency in English language (speaking, reading, and writing)

HCLTECH Mega Walk-in Drive - International Banking Voice Process

Walk-in Drive Details:

Location: HCL Technologies Ltd, ETA 3, No 33, Block 1, Sandhya Infocity, OMR, Rajiv Gandhi Salai, Navalur, Chennai

Date: 23rd October 2025.

⏰ Time: 12:00 PM - 3:00 PM

Contact HR : Sanjay.

Job Title: Client Support Specialist – UK Client Services (Voice Process)

Job Summary:

We are seeking enthusiastic and articulate professionals to join our on-site Client Support Services Team in Navalur, Chennai. This role involves providing voice-based support to UK-based clients, ensuring timely and effective resolution of service-related queries. The ideal candidate will have 1–2 years of experience in international calling, specifically supporting UK clients.

Key Responsibilities :

• Manage inbound and outbound voice interactions with UK clients in a professional and courteous manner.
• Address client issues related to services, transactions, or operational concerns.
• Maintain detailed and accurate records of all client interactions using CRM tools.
• Escalate unresolved issues to internal teams and ensure timely follow-up.
• Collaborate with internal departments to enhance client satisfaction and service delivery.
• Ensure compliance with UK data protection and service standards.

Required Skills and Experience:

• 1–2 years of experience in international voice-based client support, preferably with UK clients.
• Excellent spoken English with a neutral or UK-accented tone.
• Strong interpersonal, communication, and problem-solving skills.
• Familiarity with CRM platforms such as Salesforce, Zendesk, or similar.
• Willingness to work full-time from the Navalur, Chennai office (no hybrid/remote option).

Preferred Qualifications:

• Bachelor’s degree in any discipline.
• Certifications in client service or voice process operations are a plus.
• Understanding of UK business culture and client expectations.

ob Title: Customer Support Agent - International BPO (USA/UK Clients) | Mumbai (Malad) | Up to 40,000/month

Job Description:

How to Apply?

Send your resume ASAP or apply directly on this post!

Call/WhatsApp for quick response!

Why Join Us?

Attractive Salary : Earn up to 40,000/month (based on experience & performance)

Global Exposure : Interact with international customers & enhance your communication skills

Career Growth : Fast-track promotions for top performers

Modern Workplace : Vibrant, employee-friendly environment

Job Role & Responsibilities:

Handle inbound/outbound calls, emails, and chats for USA/UK customers

Provide exceptional customer service & resolve queries efficiently

Ensure high customer satisfaction with a professional & friendly approach

Maintain accurate records and follow company processes

Eligibility Criteria:

Excellent English communication (verbal & written) MANDATORY

Freshers with great communication can apply!

Experience in BPO/Customer Support (preferred but not mandatory)

Willing to work in rotational shifts (including night shifts)

Comfortable with rotational week-offs

Job Details:

Salary: Up to 40,000/month (based on experience)

Shifts: Rotational (including night shifts)

Week Offs: Rotational

High-paying BPO job with global clients

Freshers & experienced both welcome!

Dear Candidates,

Greetings from TP.

Looking for freshers for Banking - Domestic Voice Process.

• Graduation Mandatory.
• Candidates should be able to speak Malayalam + (Hindi/Telugu/Tamil).
• Salary maximum 17000 Take home.
• Job Location: Kochi - Kalama serry.
• 6 days working - Rotational shifts.
• 1-day rotational week off.

Interested candidates Please call Prakash HR -

Regards

Hema

HR -Assistant Manager

• Role: Customer Care (Voice – Non-Tech Support)
• Industry: Open
• Locations:
• Bangalore: Electronic City office
• Pune: Hinjewadi
• Mode: 5 Days Work From Office (WFO)
• Shift: 24/7 rotational
• Openings: 50 positions per location
• Qualification: Graduation is mandatory (any stream)

Skill Set Requirements:

• Excellent English communication skills (Grammar, Pronunciation, Articulation, Fluency)
• Strong customer service orientation
• Ability to handle international customers
• Demonstrated empathy and problem-solving approach
• Prior voice process experience (Non-Tech Support) preferred

Interview Process:

Step 1: Aptitude Test

• Microphone & camera required (with checks in between)

Step 2: CRT Round (Communication Assessment)

• Conducted by a panelist via call
• Focus on: Grammar, Flow, Articulation, Pronunciation, Speech Volume
• Passing Criteria: 72% minimum

Step 3: Operations Round

• Evaluation of empathy , communication quality , and customer-first attitude

apply !

HCLTech Walkin drive -International Voice Process (Experienced) 23th October 2025

Experience: (1- 4 Years)

Shift: UK Shift

Mode of interview: Walkin

Date: 23th October 2025

Timing: 10:30 AM to 2:00 PM

Contact HR: Dharani

Work Location - Navallur.

Interview Location: ETA 3- Techno Park, Sandhiya info city Special Economic Zone, 33, Rajiv Gandhi Salai, Navallur Village and Panchayat, Thiruporur Panchayat Union, Navallur, Tamil Nadu , India .

Job Summary:

We are seeking enthusiastic and articulate professionals to join our on-site Client Support Services Team in Navalur, Chennai. This role involves providing voice-based support to UK-based clients, ensuring timely and effective resolution of service-related queries. The ideal candidate will have

1-3 years of experience in international calling, specifically supporting UK clients.

Key Responsibilities:

• Manage inbound and outbound voice interactions with UK clients in a professional and courteous manner.
• Address client issues related to services, transactions, or operational concerns.
• Maintain detailed and accurate records of all client interactions using CRM tools.
• Escalate unresolved issues to internal teams and ensure timely follow-up.
• Collaborate with internal departments to enhance client satisfaction and service delivery.
• Ensure compliance with UK data protection and service standards.

Required Skills and Experience:

• 1-3 years of experience in international voice-based client support, preferably with UK clients.
• Excellent spoken English with a neutral or UK-accented tone.
• Strong interpersonal, communication, and problem-solving skills.
• Familiarity with CRM platforms such as Salesforce, Zendesk, or similar.
• Willingness to work full-time from the Navallur, Chennai office (no hybrid/remote option).

Preferred Qualifications:

• Bachelors degree in any discipline.
• Certifications in client service or voice process operations are a plus.

Understanding of UK business culture and client expectations.