431 Branch Banking jobs in India

NB : "We are recruiting for a scheduled commercial bank"

Role– National Head ( Retail Branch Banking )

Reports to: EVP (Retail Banking)

Location: Thrissur

About the Role:

We are seeking a highly experienced and visionary leader to head our Branch Banking Division. The role involves driving strategy, sales, customer acquisition & retention, branch expansion, and process excellence to strengthen the Bank’s market presence and profitability.

Key Responsibilities:

Develop & implement cohesive strategies for liability and third-party products.

Lead branch expansion initiatives and enhance branch performance.

Drive customer-centric marketing, sales, and engagement programs.

Ensure regulatory compliance, process efficiency, and service excellence.

Mentor and develop senior leaders to build a strong succession pipeline.

Achieve business growth across CASA, NRI, and overall banking portfolio .

Minimum Requirements:

Education: Post-Graduation or higher.

Experience: 22–25 years in Branch Banking with proven leadership in large-scale operations, sales, and customer engagement .

NB : "Recruiting for a Scheduled commercial Bank"

Job Title : Cluster Head Operations

Locations : Nilagiri/ Nilgiris

A bank Cluster Head of Operations oversees a group of bank branches, ensuring operational efficiency, profitability, and compliance . Key responsibilities include managing branch performance against targets, overseeing staff, implementing and optimizing operational processes, handling audits, and ensuring high-quality customer service. The role also involves strategic planning, cost control, and coordinating with various support departments.

Operational and administrative

• Ensure smooth day-to-day branch operations and administrative activities.
• Coordinate with IT, infrastructure, and other support services for branch needs.
• Oversee cash management, account reconciliation, and ensure end-of-day processes are accurate and compliant.
• Manage and control operational budgets and report variances.

Performance and strategy

• Achieve business targets for the cluster, including CASA, assets, fee-based products, and merchant acquisition.
• Analyze data and market trends to develop and implement strategies for business growth.
• Drive performance and productivity improvements across all branches in the cluster.
• Ensure high-quality customer service is delivered at all branches.

• Oversee the day-to-day operations of the branch, ensuring efficiency and compliance.
• Lead, motivate, and manage a team of banking professionals to achieve sales and service goals.
• Develop and implement strategies to increase customer acquisition, retention, and profitability.
• Monitor branch performance against targets and take corrective actions as needed.
• Ensure strict adherence to all banking regulations, policies, and procedures.
• Cultivate strong relationships with customers and provide exceptional service.
• Identify and pursue business development opportunities within the local market.
• Manage branch risks, including operational, credit, and compliance risks.
• Conduct regular performance reviews and provide coaching and development to staff.
• Represent the bank in the local community and build positive relationships.

• Bachelor's degree in Business Administration, Finance, Commerce, or a related field. Master's degree preferred.
• Minimum of 5 years of experience in banking, with at least 2-3 years in a supervisory or managerial role.
• Proven track record of achieving sales targets and driving branch growth.
• Strong understanding of retail banking products, services, and operations.
• Excellent leadership, communication, and interpersonal skills.
• Proficiency in banking software and CRM systems.
• Knowledge of regulatory requirements within the financial services industry.
• Ability to analyze financial data and make sound business decisions.
• Commitment to providing outstanding customer service.

• Oversee all aspects of branch operations, including sales, customer service, risk management, and regulatory compliance.
• Develop and implement strategic plans to achieve branch sales targets for loans, deposits, and other banking products.
• Lead, motivate, and coach a team of banking professionals, fostering a high-performance culture.
• Ensure the delivery of exceptional customer service, building and maintaining strong client relationships.
• Manage branch profitability by controlling expenses and identifying opportunities for revenue growth.
• Conduct regular performance reviews and provide ongoing feedback and development opportunities for branch staff.
• Monitor market trends and competitor activities to identify new business opportunities.
• Ensure compliance with all bank policies, procedures, and regulatory requirements.
• Handle escalated customer issues and resolve them efficiently and effectively.
• Promote the bank's brand and services within the local community.
• Manage branch security and operational integrity.

• Proven experience in retail banking management, with a track record of success in sales and customer service leadership.
• Strong knowledge of banking products, services, and regulatory compliance.
• Demonstrated leadership and team management skills, with the ability to inspire and develop staff.
• Excellent sales, negotiation, and communication abilities.
• Strong analytical and problem-solving skills.
• Bachelor's degree in Business Administration, Finance, Economics, or a related field.
• Relevant banking certifications are a plus.
• Ability to build and maintain strong relationships with customers and community stakeholders.

• Oversee all daily branch operations, ensuring efficiency and accuracy.
• Manage and lead a team of banking professionals, providing guidance and motivation.
• Ensure adherence to all banking policies, procedures, and regulatory compliance.
• Develop and implement strategies to enhance customer service and satisfaction.
• Manage branch cash levels and ATM operations.
• Oversee opening and closing procedures, ensuring security protocols are met.
• Train and develop branch staff, conduct performance reviews, and foster a culture of continuous learning.
• Monitor branch performance against key metrics and targets.
• Identify and resolve customer issues promptly and effectively.
• Promote and cross-sell banking products and services to meet customer needs.

• Bachelor's degree in Business Administration, Finance, Banking, or a related field.
• Minimum of 5 years of experience in retail banking operations, with at least 2 years in a supervisory or management role.
• In-depth knowledge of banking products, services, and regulatory requirements.
• Proven leadership and team management skills.
• Excellent customer service and interpersonal skills.
• Strong understanding of risk management and compliance.
• Proficiency in banking software and MS Office applications.
• Excellent problem-solving and decision-making abilities.
• Ability to work under pressure and meet deadlines.
• Strong communication and presentation skills.

• Overseeing all branch operations, ensuring compliance with bank policies, procedures, and regulatory requirements.
• Leading, motivating, and developing branch staff to achieve service and sales goals.
• Managing customer service delivery, resolving complex customer issues, and ensuring a high level of customer satisfaction.
• Monitoring branch performance metrics, including sales, profitability, and operational efficiency, and implementing strategies for improvement.
• Ensuring the security and integrity of branch assets and customer information.
• Managing branch staff scheduling, performance reviews, and training initiatives.
• Implementing and promoting new banking products and services to customers.
• Building and maintaining strong relationships with customers and the local community.
• Managing branch administrative functions, including cash management and reporting.
• Identifying opportunities to enhance operational processes and customer experience.