What Jobs are available for Branch Managers in India?
Showing 932 Branch Managers jobs in India
Business Management Specialist
Posted 10 days ago
Job Viewed
Job Description
Title: Business Management Specialist
 
Job Purpose:
To provide analytical and operational support to the company's Business Management team in executing regional strategies, reporting, and performance improvement initiatives across the company and their local dealer network.
 
Key Responsibilities:
 
Strategy Development
• Partner with the team to shape and refine the Regional Business Management (BM) strategy.
• Coordinate and support local Academies in executing the company's strategy.
• Collaborate with local company's Managers to embed BM principles into their strategic plans.
 
Data Analysis & Reporting
• Deliver quarterly comparative performance reports and ad hoc analyses.
• Provide network analysis for markets lacking a local BM Manager (e.g., Philippines, New Zealand, South Korea).
• Consolidate and analyze dealer/Network financial and operational data and identify issues and opportunities.
• Develop Excel-based financial models and dashboards to support decision-making.
• Create compelling data visualizations to communicate insights to stakeholders.
 
Project Delivery & Coordination
• Support the delivery of the regional and local Business Management function
• Track progress of regional and local Business Management initiatives.
• Preparation of presentation materials for internal and external stakeholders.
 
System Support
• Collaborate with the MSX Insight BM team to maintain and evolve the system to meet company’s reporting needs (excluding development costs).
• Oversee the centralized implementation, administration, and sustainability of the company's.
Training & Development
• Work closely with the Central Ford Academy Learning & Development Manager to define and validate Business Management training programs tailored to regional nee
 
Collaboration & Integration
• Partner with local Academy Managers to integrate Business Management into their Academy strategies.
• Support the development of data integration solutions to enhance strategic alignment and operational efficiency.
• Coordinate with local company's and internal stakeholders to gather updates and ensure alignment with strategic goals when necessary
 
Qualifications:
Master's degree in business, Finance, Accounting, or related field.
10+ years of experience in a business support, data analysis, or project coordination role preferably in the automotive industry.
 
If you are prepared to influence the future of automotive industry in Chennai, we are eager to connect with you!
 
Interested individuals or referrals please respond below or forward your resume to
Is this job a match or a miss?
 
            
        
                                            
            
                 
            
        
                    IB DP Business Management Teacher
Posted 8 days ago
Job Viewed
Job Description
We are looking for a committed Business Management Teacher to complement our qualified workforce of educators. You will be responsible for preparing and implementing a full educational teaching plan according to the school’s requirements. It will be fundamental to provide knowledge and instruction to students while also helping them develop their personalities and skills.
 
The ideal candidate will be passionate for the job with an ability to reach out to students and create a relationship of mutual trust. They will know how to organize a class and make learning an easy and meaningful process.
 
- Present lessons in a comprehensive manner and use visual/audio means to facilitate learning
- Provide individualised instruction to each student by promoting interactive learning
- Create and distribute educational content (notes, summaries, assignments etc.)
- Assess and record students’ progress and provide grades and feedback
- Maintain a tidy and orderly classroom
- Collaborate with other teachers, parents and stakeholders and participate in regular meetings
- Plan and execute educational in-class and outdoor activities and events
- Develop and enrich professional skills and knowledge by attending seminars, conferences etc.
- Plan and Execute classes as per IB Expectations
- Create Planners for MYP and DP as per IB Standards
- Proven experience as a teacher
- Thorough knowledge of teaching best practices and legal educational guidelines partnered with a willingness to follow the school’s policies and procedures
- Excellent communicability and interpersonal skills
- Well-organized and committed
- Creative and energetic
- Strong moral values and discipline
- Degree in teaching or in a specialized subject with a certificate in education
Is this job a match or a miss?
 
            
        
                                            
            
                 
            
        
                    Associate Director - Business Management and Analytics
 
                        Posted today
Job Viewed
Job Description
**OSTTRA India**
**The Role: Associate Director-Business Management and Analytics**
**Company Overview:** Osttra is the home of MarkitSERV, Traiana, Trioptima and Reset businesses that offer post trade services to a community of 10k+ clients. Our company brings together people, processes, and networks to solve the markets' most challenging problems. Innovating, integrating, and optimising the post-trade workflow - we are positively shaping the way the community works forever.
**Department overview:** Operations serves as the primary interface for day-to-day support of customers facilitating onboarding, testing of new functionality and enhancements and by providing production support for the various Osttra platforms. Operations professionals work in a fast-paced environment where the main objective is to provide excellent service to our customers by answering financial inquires and providing platform onboarding expertise with urgency and attention to detail while contributing to the area's overall strong sense of teamwork.
**What's in it for you:** We are looking for self-driven individuals with great problem solving and analytical skills to fill manager position within the Client Services / Implementation Services group. The successful candidate will be responsible for providing day-to-day customer support for all services supported within OSTTRA's suite of products.
This is an excellent opportunity to be part of a team based out of Gurgaon and to work with colleagues across multiple regions globally.
**Duties & accountabilities**
+ Support the Client Services Global Head by coordinating all of the Client Services monthly reporting suite including internal KPIs and external client data provision.
+ Being responsible for ensuring that all monthly reporting deadlines are met, and sign off is provided by the BM and the wider CS leadership team
+ Leading the team in collecting, maintaining, analysing and refining data for intraday, daily, monthly and adhoc reporting including but not limited to; ExCo, Health Reports, Billing, Case Aging, Self Service Usage, Project Time tracking, Escalations, Risk reporting, customer feedback surveys, Incidents and Outages
+ Understanding the data set to be able to effectively drive trend analysis and identify risk and control gaps and opportunities for process streamlining.
+ Understanding and fulfilling all adhoc reporting requirements through collaboration with senior CS leads and internal stakeholders. Being able to respond to any data queries and provide narrative and clarity where necessary.
+ Streamlining & automating of metric production and build out of consistent metrics aligned by target operating model. Driving process efficiency around the reporting workflows and framework and partnering with OSTTRA business management peer group to ensure consistency.
+ Accountable for the feedback loop between Customer Success/Sales and CS and any follow up action tracking required.
+ Monthly reconciliation of Travel and Expense costs across Global Client Services function
+ Management of T&E annual budget to ensure that cost targets are met (through collaboration with leadership team to manage forward travel planning)
+ Headcount and hiring tracking to provide centralised view for Finance budgeting and forecasting and support CS leadership team in capacity discussions.
+ Coordination and preparation of townhall material, newsletters, team communications, DL management and adhoc presentations for Client Services leadership.
+ Fulfil any additional/ ad hoc duties as required to meet the needs of the business
+ Being responsible for managing the performance of the team including leave tracking and management, career development (regular check ins and 121s), coordinating team meetings, handling performance issues, objectives setting, and day to day running of the team
**What We're Looking For:**
+ Minimum 15 years of experience (including minimum of 5 - 7 year's people management) working in banking/fintech firm doing a similar Reporting or Business Management role.
+ Cost control and budgeting mindset with understanding of risks and impacts.
+ Strong leadership skills with proven track record of working independently to meet and drive targets, able to prioritize and multi-task efficiently and effectively
+ Very strong communications and interpersonal skills, including the ability to collaborate with cross functional teams and comfortable to face off to senior Global stakeholders
+ Analytical and technical mindset with ability to learn quickly and independently and understand complex workflows and functionality.
+ Good skills in preparing decks and presentations along with usage of AI for data reporting and construction
+ Advanced Excel and Google Sheets capabilities including macros and VLOOKUP.
+ Background in understanding data and reporting suites published through tools such as PowerBi, Tableau and Google Looker.
+ Experience in building and maintaining strong, positive internal client relationships through proactive, attentive, courteous, and professional work ethics.
+ Ability to work in a regulated environment and to demonstrate the understanding of the risks and compliance requirements associated with this.
+ Ability to stay highly organized in a high-volume, high-priority, customer facing environment
+ High level of accuracy and attention to details
+ Some experience of cost management advantageous but not critical
+ Knowledge of report production using PowerBi and Tableau advantageous but not critical
**The Location: Gurgaon, India**
**About Company Statement:**
OSTTRA is a market leader in derivatives post-trade processing, bringing innovation, expertise, processes and networks together to solve the post-trade challenges of global financial markets. OSTTRA operates cross-asset post-trade processing networks, providing a proven suite of Credit Risk, Trade Workflow and Optimisation services. Together these solutions streamline post-trade workflows, enabling firms to connect to counterparties and utilities, manage credit risk, reduce operational risk and optimise processing to drive post-trade efficiencies.
OSTTRA was formed in 2021 through the combination of four businesses that have been at the heart of post trade evolution and innovation for the last 20+ years: MarkitServ, Traiana, TriOptima and Reset. These businesses have an exemplary track record of developing and supporting critical market infrastructure and bring together an established community of market participants comprising all trading relationships and paradigms, connected using powerful integration and transformation capabilities.
**About OSTTRA**
_Candidates should note that OSTTRA is an_ _independent firm,_ _jointly owned by S&P Global and CME Group. As part of the joint venture, S&P Global_ _provides recruitment services_ _to OSTTRA - however, successful candidates will be interviewed and directly employed by OSTTRA, joining our global team of more than 1,200 post trade experts._
OSTTRA was formed in 2021 through the combination of four businesses that have been at the heart of post trade evolution and innovation for the last 20+ years: MarkitServ, Traiana, TriOptima and Reset. OSTTRA is a joint venture, owned 50/50 by S&P Global and CME Group.
With an outstanding track record of developing and supporting critical market infrastructure, our combined network connects thousands of market participants to streamline end to end workflows - from trade capture at the point of execution, through portfolio optimization, to clearing and settlement.
Joining the OSTTRA team is a unique opportunity to help build a bold new business with an outstanding heritage in financial technology, playing a central role in supporting global financial markets.
Learn more at .
**What's In It For** **You?**
**Benefits:**
We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global.
Our benefits include:
+ Health & Wellness: Health care coverage designed for the mind and body.
+ Flexible Downtime: Generous time off helps keep you energized for your time on.
+ Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
+ Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
+ Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
+ Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference.
For more information on benefits by country visit: Fraud Alert:**
If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, "pre-employment training" or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here ( .
---
**Equal Opportunity Employer**
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to: and your request will be forwarded to the appropriate person.
**US Candidates Only:** The EEO is the Law Poster describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - - Professional (EEO-2 Job Categories-United States of America), BSMGMT203 - Entry Professional (EEO Job Group)
**Job ID:**
**Posted On:**
**Location:** Gurgaon, Haryana, India
Is this job a match or a miss?
 
            
        
                                            
            
                 
            
        
                    Business Management Trainee - Graduates and Freshers
Posted 10 days ago
Job Viewed
Job Description
We are looking for a highly motivated and ambitious Business Management Trainee to join our team. This role provides a unique opportunity for a recent graduate to gain hands-on experience across all key departments of the business, including sales, leadership, and business administration. As part of a structured development program, the Business Management Trainee will undergo extensive training, working closely with department heads to gain a comprehensive understanding of business operations. Upon successful completion of the program, you will take ownership of managing your own business unit.
 
Key Responsibilities :
- Training Across Departments : Rotate through various departments, including Sales, Business Administration, Operations, and Leadership, to develop a well-rounded understanding of business processes.
- Sales & Marketing : Learn about sales strategies, client relationship management, and marketing initiatives to drive business growth.
- Business Administration : Gain hands-on experience in business operations, including finance, HR, and process optimization, ensuring smooth day-to-day activities.
- Leadership Development : Work closely with senior leaders and mentors to understand team management, leadership principles, and how to effectively lead a unit.
- Data Analysis & Reporting : Assist in data collection, analysis, and reporting to support informed decision-making across departments.
- Process Improvement : Identify areas for operational improvement and assist in the development of strategies to enhance productivity and efficiency.
- Unit Management : Upon completion of the program, take responsibility for managing your own business unit, overseeing its performance, and implementing growth strategies.
- Project Support : Participate in cross-functional projects to drive business initiatives and gain insight into broader company objectives.
 
Qualifications :
- Recent graduate.
- Strong interpersonal and communication skills.
- Analytical mindset with attention to detail.
- Ability to work collaboratively and adapt to different teams.
- Self-motivated and eager to learn, with strong organizational and time management skills.
- Willingness to take initiative and solve problems independently.
 
What We Offer :
- Structured training and development program across multiple business functions.
- Mentorship from senior leadership.
- Exposure to all aspects of running a business, from operations to strategy.
- Opportunity to grow into a management role and take ownership of a business unit.
- Competitive salary and benefits.
Is this job a match or a miss?
 
            
        
                                            
            
                 
            
        
                    Business Management Trainee - Graduates and Freshers
Posted 10 days ago
Job Viewed
Job Description
We are looking for a highly motivated and ambitious Business Management Trainee to join our team. This role provides a unique opportunity for a recent graduate to gain hands-on experience across all key departments of the business, including sales, leadership, and business administration. As part of a structured development program, the Business Management Trainee will undergo extensive training, working closely with department heads to gain a comprehensive understanding of business operations. Upon successful completion of the program, you will take ownership of managing your own business unit.
 
Key Responsibilities :
- Training Across Departments : Rotate through various departments, including Sales, Business Administration, Operations, and Leadership, to develop a well-rounded understanding of business processes.
- Sales & Marketing : Learn about sales strategies, client relationship management, and marketing initiatives to drive business growth.
- Business Administration : Gain hands-on experience in business operations, including finance, HR, and process optimization, ensuring smooth day-to-day activities.
- Leadership Development : Work closely with senior leaders and mentors to understand team management, leadership principles, and how to effectively lead a unit.
- Data Analysis & Reporting : Assist in data collection, analysis, and reporting to support informed decision-making across departments.
- Process Improvement : Identify areas for operational improvement and assist in the development of strategies to enhance productivity and efficiency.
- Unit Management : Upon completion of the program, take responsibility for managing your own business unit, overseeing its performance, and implementing growth strategies.
- Project Support : Participate in cross-functional projects to drive business initiatives and gain insight into broader company objectives.
 
Qualifications :
- Recent graduate.
- Strong interpersonal and communication skills.
- Analytical mindset with attention to detail.
- Ability to work collaboratively and adapt to different teams.
- Self-motivated and eager to learn, with strong organizational and time management skills.
- Willingness to take initiative and solve problems independently.
 
What We Offer :
- Structured training and development program across multiple business functions.
- Mentorship from senior leadership.
- Exposure to all aspects of running a business, from operations to strategy.
- Opportunity to grow into a management role and take ownership of a business unit.
- Competitive salary and benefits.
Is this job a match or a miss?
 
            
        
                                            
            
                 
            
        
                    Regional Business Management & Dealer Development Specialist
Posted 10 days ago
Job Viewed
Job Description
About the Role
We are seeking a highly analytical and strategic professional to join our Regional Dealer Development team. This role is critical in shaping dealer network strategies and driving business management excellence across multiple markets in Asia Pacific and Africa. The ideal candidate will have strong expertise in financial analysis, performance modeling, and network development, with the ability to translate insights into actionable recommendations for senior leadership.
 
Key Responsibilities
 
Business & Financial Modeling
- Develop robust performance models to evaluate dealer profitability and network representation.
- Conduct financial feasibility studies and market analysis to support strategic decisions.
- Prepare detailed reports and dashboards for senior leadership teams.
 
Network Development & Market Analysis
- Assess market performance and recommend optimal dealer network strategies.
- Research competitive benchmarks, market trends, and regulatory factors to support assumptions.
 
Business Management Strategy
- Lead the business management function for regional clients and local markets.
- Support local teams in implementing business management processes effectively.
 
Stakeholder Engagement
- Prepare presentations and business cases for executive-level decision-making.
- Communicate confidently with senior leaders and cross-functional teams.
 
Qualifications
 
- Master/Bachelor’s degree in Business Administration, Finance, Economics, or related field (Master’s/MBA preferred).
- Minimum 10 years of experience in automotive retail, preferably in dealer operations and/or network development.
- Strong financial and analytical skills with advanced Excel and financial modeling expertise.
- Proven ability to conduct market research, competitive benchmarking, and feasibility studies.
- Excellent communication, presentation, and negotiation skills.
- Strategic mindset with the ability to translate insights into actionable business cases.
- High adaptability, problem-solving capability, and stakeholder management skills.
 
If you are prepared to influence the future of automotive industry in Chennai, we are eager to connect with you!
Interested individuals or referrals please respond below or forward your resume to
Is this job a match or a miss?
 
            
        
                                            
            
                 
            
        
                    Assistant/ Associate/ Full Professor (Business & Management)
Posted 10 days ago
Job Viewed
Job Description
BITS Law School, Mumbai welcomes applications for full-time appointments for Assistant/ Associate Full Professor (Business & Management).
 
Location: BITS Law School Mumbai
 
Joining: December 2025/ January 2026
 
Job Description and Key Requirements:
- Experience of teaching semester-length courses in Marketing| Management| Finance| Accounting| Taxation| Strategy| Business & Technology | Entrepreneurship & Business Models to undergraduate and/or post graduate students. Candidates with an inclination towards building business course pedagogy with regulatory, policy, and legal implications will be preferred;
- We prefer candidates who have been recently awarded a Ph.D. degree in management and other business areas or are currently close to submission/award, or are currently enrolled in a Ph.D. at a reputed university;
- The quality of prior teaching of core and/or elective courses should be supported by student evaluation/feedback;
- Demonstrated ability to mentor students in their learning, research and writing, tutorials or individual sessions;
- Ability to curate/update core courses and design interdisciplinary elective courses for law students;
- Willing to play an active role in institution building, including new academic thinking, innovative pedagogical techniques, new ways to plan, and collaborate with others;
- Ability to articulate a robust research agenda and pursue high quality research which can culminate in new scholarship and consistent with making a substantial research contribution in the field;
- Fulfil the mandated academic duties in an organized and timely manner related to examinations, internal assessment, feedback, and evaluation with integrity and commitment
 
Essential Academic Qualifications:
- Excellent academic record with a Master’s degree (including CA/CS) with at least 55% marks (or an equivalent grade on a point scale wherever grading system is followed) in any discipline and a Ph.D.* from a reputed institute or
- Excellent academic record with a B. Tech with at least 55% marks (or an equivalent grade on a point scale wherever the grading system is followed) and an FPM* (equivalent to a Ph.D.*) from a reputed institute.
(*candidates currently enrolled in a Ph.D. /FPM program and close to submission/award are eligible to apply)
 
Additional Preferred Requirements:
- Showcase high quality scholarly research work that is published or accepted for publication in peer-reviewed and indexed journals that are prestigious in the discipline
- Exposure to teaching, research or academic project planning with researchers in prestigious national/ international universities in a collaborative manner is desirable but not mandatory
- Strong inclination towards interdisciplinary research in Law and allied areas
 
Compensation:
- Competitive compensation structure, which is commensurate with qualifications and experience, and as per standard at leading law schools/universities in India
Is this job a match or a miss?
 
            
        
                                            
            
                 
            
        
                    Be The First To Know
About the latest Branch managers Jobs in India !
Business Program Management
 
                        Posted today
Job Viewed
Job Description
Microsoft Business Operation's mission is to make it easy to do business with Microsoft and to deliver innovative and efficient operational solutions that create great customer experiences. Our charter is to launch, transact, improve & protect process, and close gaps. If you have a passion for data, analytics, insights and technology and love leading teams to develop actionable insights that drive impactful business decisions.if you excel in blending quantitative analysis with strategy development and want to influence where a business optimizes and/or enters new markets, then we invite you to learn more about Microsoft Business Operations.
**Position description**
Data is an important part of our team's decision-making process and analysts are a critical component to evangelize the data driven decisions we make in all our team operations.
We are looking for a Business Insights Manager to join our team to help us manage large and various amounts of data to find patterns and insights to help us answer business questions and better understand the correct ways to measure impact to helping customers solve their issues and get help when the need it.
**Responsibilities**
Provide business analytics and insights leadership and strategic direction to the Customer Lifecycle Operations business strategy and to cross functional Microsoft teams.
+ **Strategic thinking** - structuring ambiguous problems,identifyingthe right frameworks and technologies to address the problem across the entire BI stack, including data warehouse, standard reports, analysis, dashboards, and scorecards.
+ **Executing with a diverse team** - Driveexecution of keyBIexperiments, pilots, and strategic projects with functionally and geographically diverse partner teams. Experience developing sophisticated analytic approaches to complex business problems. Ability to distil complex data/analysesin tounderstandable information and actions. Strong relationship management skills. Ability to work with a diverse set of internal stakeholders around the globe.
+ **Partnering with cross organisational stakeholders** onbusinessrequirementintake &development,analysingdataand converting to actionable intelligence for the businessteams to assess performance, impact of business rule changes, support internalperformance review cadences.
+ **Technical solution design / development** -partner with business stakeholders to build and understand requirements,convert totechnical solutions,and partner with engineering stakeholders forfullbuild andrelease.
+ **Collaborate effectively as an integral member of the BIM team** , fostering a culture of open communication, shared learning, and mutual support to deliver high-impact business insights and solutions. Actively contribute to team discussions, knowledge sharing, and joint problem-solving, ensuring alignment with BIMobjectivesand best practicesaligning to our continuous improvement priorities.
+ **Inspire an energizing work environment** within an innovative, efficient, flexible,diverseand geographically dispersed organization.
**Qualifications**
**Basic Qualifications**
+ A minimum of aBachelor's degree in Operations, Business, Engineering, Economics, or a related field, or equivalent alternative education, skills, and/or practical experience isrequired.
+ 5years' minimum experience in Operations, Sales, Program Management, or Project Management
+ Experience in an analytics or data scientist capacity.
+ Experience leading complex programs.
+ Experience writing SQL queries,designingand working withlargePowerBIreports and datasets,and developing analytical solutions for complex business problems.
+ Microsoft Power BIData Analystcertification or equivalent
**Preferred Qualifications**
+ Master's degree in a quantitative field, or an MBA/Master's in Operations or Finance.
+ Proven experience delivering results through Agile methodologies (e.g., SCRUM).
+ Background in data science, business analytics, big data, or machine learning.
+ Experience in building agentic capabilities for data analysis, workflowautomationand administration overhead reduction.
+ Demonstrated ability to use data and analytics to influence business decisions and strategic investments.
+ Strongtrack recordof leading change, navigating ambiguity, and developing innovative solutions.
+ Experience collaborating and influencing across complex, matrixed organisations.
+ Strategic thinker with a continuous improvement mindset, focused on simplifying and streamlining business processes.
+ Exceptional negotiation, collaboration, and stakeholder management skills, including the ability to influence senior leaders.
+ Proficiencywith data analysis tools (such as R or Python) and techniques (including machine learning, statistical analysis, and data mining).
+ Experience with Microsoft Dynamics 365, Azure, and Power Platform.
+ Excellent organisational, project management, and communication skills.
+ Advanced knowledge of statistics and data analysis, with a proven ability to extract actionable insights from large datasets to drive business change.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
Is this job a match or a miss?
 
            
        
                                            
            
                 
            
        
                    Business Program Management
 
                        Posted today
Job Viewed
Job Description
Dedicated to resolving and preventing the most complex and high-impact customer issues. provide escalation excellence, driving customer satisfaction and loyalty through deep strategic insight and cross-functional orchestration.
Owning and resolving critical customer escalations that exceed standard support pathways. Requires a strong technical foundation, customer empathy, and the ability to influence internal stakeholders to drive resolution. Empowered to act decisively on behalf of the customer, ensuring their experience with Microsoft is enganced through expert intervention and strategic problem-solving.
This role is flexible in that you can work up to 100% from home.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
Voice of Customer
- Gather a broad and deep understanding of customer feedback and trends.
- Develop and drive customer/partner listening plans and techniques.
- Analyze customer-related data and engage in critical conversations with stakeholders.
- Build actionable customer insights and employ storytelling for internal stakeholders.
- Prepare materials for Senior Leadership Teams (SLTs) and shape data-driven processes.
- Lead the development of problem statements and identify customer problems that need to be addressed.
Customer Satisfaction
- Assess top opportunities for change in customer/partner processes, systems, and products.
- Develop and drive actionable improvements through relevant business groups.
- Navigate complex areas of the Microsoft organization and influence stakeholders.
- Shape stakeholder engagement approaches and capture feedback on improvement plans.
- Cultivate strategic partnerships and drive meaningful relationships across the customer landscape.
- Engage with senior leadership and influence them to drive customer and partner improvements.
- Participate in strategic and complex business planning and execution projects.
Customer/Partner Obsession
- Act as chief customer and partner advocate in key business forums.
- Represent customer/partner interests and drive a customer-obsessed culture.
- Own accountability for customer loyalty and apply best practices.
- Cultivate broad understanding of customer experience, industry trends, and competitor knowledge.
- Become an expert on customers' and partners' business and share this knowledge with internal stakeholders.
- Shape processes and tools for knowledge gathering and sharing.
Program Management
- Own and support critical programs impacting customer satisfaction (e.g., segmentation, account management).
- Ensure customer voice is included in planning and decision-making.
- Drive field awareness on escalation paths and involve leadership as needed.
- Collaborate across the organization for role clarity and cross-team synergies.
- Prepare customers for changes to products/services.
**Qualifications**
Bachelor's Degree (or equivalent) in Sales, Marketing, Computer Science, Computer Engineering, IT, or related field AND 8+ years' experience in change management, project management, customer engagement, organizational development, sales/business engagement, relationship management, analytics, or customer feedback/intelligence program management
OR equivalent experience
- Solid technical understanding of Applications/Data scenarios and workloads
- Ability to stay up to date on new/improved Azure scenarios and workloads
- Demonstrated technical leadership through prior coaching/leadership roles
- Ability to act on customer escalation needs and orchestrate resources
- Project Management Professional (PMP)
- Incident Management Training
- Experience in customer-facing roles with technical expertise in escalation management
Master's Degree (or equivalent) AND 12+ years' experience in relevant fields
OR equivalent experience
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
Is this job a match or a miss?
 
            
        
                                            
            
                 
            
        
                    Assistant Professor- Operations and Data Sciences- School of Business Management - Jadcherla
Posted 4 days ago
Job Viewed
Job Description
Assistant Professor- Operations and Data Sciences- School of Business Management - Hyderabad - Jadcherla Campus
 
SVKM’s NMIMS Hyderabad - Jadcherla Campus invites applications for the position of Assistant Professor- Operations and Data Science at the School of Business Management. We seek dynamic candidates with a passion to contribute to academic excellence, innovation, and student development in a collaborative environment.
 
Job Title: Assistant Professor - Operations and Data Sciences
 
Location: School of Business Management, NMIMS Hyderabad - Jadcherla Campus
 
Key Responsibilities
- Deliver engaging and high-quality lectures, case discussions, and practical sessions.
- Conduct independent and collaborative research, and publish in reputed national and international journals.
- Contribute to curriculum development, accreditation processes, and academic committees.
- Foster an environment of experiential learning, innovation, and analytical thinking among students.
- Participate actively in departmental meetings, student mentoring, and institutional events.
- Guide and mentor students in projects, internships, dissertations, and research activities.
 
Qualifying Criteria
- The candidate must hold a Ph.D. with a First-Class Master’s Degree in Business Management / Administration or a relevant management-related discipline.
- The candidate should have published two research papers based on their Ph.D. work, with at least one publication in a refereed journal.
- The candidate must have presented at least of two papers based on their Ph.D. research at conferences or seminars sponsored, funded, or supported by UGC/ ICSSR/ CSIR or any equivalent agency.
- The published work may also include books, research periodicals, Ph.D. guidance, consultancy projects, or patents filed.
 
Desired Skills
- Strong academic and research orientation with a passion for teaching and learning.
- Excellent communication, presentation, and interpersonal skills.
- Commitment to continuous learning, innovation, and academic excellence.
- Collaborative mindset with the ability to contribute to institutional initiatives and academic development.
 
Compensation
- Competitive compensation structure, aligned with qualifications, experience, and UGC guidelines.
Is this job a match or a miss?
 
            
        
                                            
            
                