9,895 Branch Operations jobs in India

Greeting from Kotak Life Insurance

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Job Title:

Executive Group Insurance Operations (CSG)

Job Description:

We are looking for a detail-oriented professional to manage end-to-end operations of Group Insurance policies, including policy issuance, endorsements, premium calculations, underwriting coordination, and claims processing.

Key Responsibilities:

• Manual premium calculation based on the benefit structure of the policy
• Preparation of Proforma Invoice and follow-up for client payments
• Follow-up for new business and renewal documents
• Policy conversion coordination and quality check of policy documents
• Sharing policy documents with brokers and clients
• Underwriting requirements follow-up and arranging medical check-ups
• Tracking medical reports and underwriting decisions
• Updating system records to accept or reject member coverage based on underwriting decisions
• Handling monthly endorsement data requests and performing data sanity checks
• Coordinating endorsement requests with Head Office and verifying premium summaries
• Sharing premium summaries with brokers/clients and ensuring correctness of premium charged
• Following up for PDF copies of endorsements and rated-up letters
• Sharing medical reports with employees post underwriting completion
• Handling gratuity requests and refund details after QC
• Sharing UTR details with clients for transactions
• Managing death claim process: locking member records, sharing document requirements, registering claims, and following up on settlement details

Required Skills:

• Strong knowledge of Group Insurance Operations
• Familiarity with Policy Servicing, Endorsements, Premium Calculations, and Claims Processing
• Good coordination and follow-up skills with clients, brokers, and internal teams
• Proficiency in MS Excel and data management
• Strong attention to detail and process orientation

Thanks,

Jayanth

Responsibilities:

• Manage loan disbursements & account maintenance.
• Ensure compliance with banking regulations.
• Oversee project reports, income tax filings & balance sheet prep.

Branch Operations Manager

Branch Banking

KRAs:

Lead the entire Branch Operational activities of an individual Branch

Manage a Service Team.

Ensure regulatory and procedural compliance

Co-ordinate the audit of the branch

Ensuring service excellence to enhance portfolio's, control retention and better cross sell

activities

Authorize and check Teller and Relationship teams entries

Check end products, Check vouchers to clear transactions

Vault / Key custodian of the Branch

Desired Candidate Profile:

Meticulous & has an Eye for detail

Ability to manage and motivate front office staff.

Thorough overall understanding of branch banking operations

Graduate : 4 - 6 years of experience

Post Graduate : 2 - 4 years of experience

Should possess customer orientation and team leader qualities

Role & responsibilities

Responsible for the entire operation of a branch; from ensuring the attainment of sales goals to overseeing everyone provides excellent customer service

• To ensure customer service standards are met and inimize customer complaints and escalations
• Deepen customer engagements and ensure revenue is maximized by cross sell and upsell
• Ensure smooth operations of the branch at all times
• Ensure branch adheres to the highest standards of compliance
• Ensure branch upkeep in terms of physical and IT infrastructure

Preferred candidate profile : Minimum 3 years expriance as Teller/PB Authoriser/Branch Banking Operations experience

Looking for following locations: Kollam, Pathanamthitta, Karukachal, Punnaveli, Kudassanad, Puthussery, Payankulam, Vallamkulam, Kaduthuruthy

Role & responsibilities

• Branch Operations

• Sales

Preferred candidate profile

• Graduates with Min 4 Year Experience in Branch Operations (Preferably who are currently in Branch Operations Manager role)

Currently we have an urgent and excellent opening for Branch Manager profile with reputed Car Rental and Hospitality sector for Mumbai location.

Position: Branch Manager

Division: CRD Department : Operations

Location: Mumbai Job Type : Full Time

No. of Relevant Experience : Years

Role Description

Branch Manager - CRD is responsible for

Operations

• Ensure maintenance of quality of service, customer satisfaction and effective service recovery
• Coordinate and integrate all functions and services in the location.
• Implement systems for smooth operation and monitor operational efficiency of the branch.
• Handle crisis situation.
• Liaison / maintain PR with clients, suppliers, associates, Govt. Bodies, Appropriate Authorities etc.

Fleet Management

• Ensure fleet administration pertaining to vehicle operation is done as per company standards and policies.
• Monitor proper fleet allocation to clients as per the requirement.
• Ensure fleet has required accessories as per company framework.
• Maintain a proper ration of chauffeurs to fleet.

Sales & Servicing

• Develop new clients and increase business from existing clients to meet budgeted figures.
• Collate and analyze market and performance information (MIS in the prescribed format).
• Achieve the set targets (budget)
• Handle major complaints.

Finances

• Prepare annual budget for the branch.
• Monitor fund flow management and practice expense control as per norm.
• Monitor receivable as per norm.
• Ensure statutory compliance.
• Ensure report back /MIS with analysis is sent to Corporate office.

HR & Administrative

• Monitor overall branch administration for branch efficiency
• Ensure that the Customer Service and Drivers team is adequately staffed with competent, motivated and trained professionals to ensure effectiveness of the customer service function
• Appraisal of the team to monitor their performance.
• Ensure implementation and monitor statutory compliance
• Maintain ISO standards as per quality assurance work manual
• Management of contractual employees

Competencies:

• System and quality orientation
• Market, industry and trade knowledge
• Commercial acumen
• Leadership and people management
• Resource control and administration

Educational Qualification:

• Graduate / Hotel Management
• MBA in Marketing or Finance

Experience:

Minimum 10-15 years in the trade, of which 5 - 7 years should be as a branch head in a reputed car rental company.

Key Responsibilities

• Operational Oversight:Manage daily branch operations, ensure efficient workflow, and maintain the tools and infrastructure needed for smooth functioning.
• Customer Satisfaction:Develop and implement strategies to enhance customer service, resolve complaints, and build strong relationships.
• Financial Management:Monitor branch performance, manage budgets and expenses, and analyze financial data to ensure cost-effectiveness and meet financial goals.
• Compliance & Policy Enforcement:Ensure the branch adheres to all company policies, industry standards, and relevant federal, state, and local regulations.

Role & responsibilities

• Lead the Service Team
• Ensuring regulatory and procedural compliance
• To co-ordinate the audit of the branch
• Ensuring service excellence to enhance portfolio, control retention and better cross selling
• Authorize and check RO / SO entries
• Check end products
• Check vouchers to clear transactions of Rs. 10 lakhs & above
• Vault / Key custodian

Preferred candidate profile

• Customer service oriented
• Meticulous
• Eye for details
• Ability to manage and motivate front office staff
• Thorough overall understanding of banking
• Graduate/MBA
• Graduates with 6-8 years' experience
• MBA with 4-6 years experience
• Should possess customer orientation and team leader qualities
• Age limit Up to - 37

Company Description

Techxpert Services offers a platform that allows customers to book reliable and high-quality services such as AC repair, fridge repair, electrical and plumbing work, carpentry, fabrication, interior decoration, and more. Our goal is to provide hassle-free services delivered by trained professionals conveniently at home. With our core values of commitment, integrity, efficiency, and customer-centricity, Techxpert is the ideal partner for the care of industries, buildings, and properties. We strive to deliver services with safety, quality, reliability, and sustainability at economical operating costs, ensuring client success and excellence every time.

Role Description

This is a full-time, on-site role for a Branch Operations Manager located in Hyderabad. The Branch Operations Manager will be responsible for overseeing the daily operations of the branch, including managing staff, coordinating services, ensuring customer satisfaction, and maintaining operational efficiency. The role also involves developing and implementing strategies for operational growth, monitoring performance metrics, and ensuring compliance with company policies and standards.

Qualifications

• Operational management experience and staff management skills
• Customer service and client relationship management skills
• Problem-solving and decision-making abilities
• Excellent communication and interpersonal skills
• Experience in service delivery coordination and performance monitoring
• Ability to work independently and lead a team
• Knowledge of industry standards and compliance requirements
• Bachelor's degree in Business Administration, Management, or related field
• Experience in the service industry is a plus