8,888 Branch Operations jobs in India

Job Requirements
Job Requirements
Role/Job Title:
Branch Operations and Service Manager

Function/Department:
Rural Banking

Job Purpose
The role bearer has to focus on helping the organization to enable customers, partners and other stakeholders address their needs for proactive query resolution. It entails the responsibility of providing, setting up customer service quality procedures, standards for the team and deploy strategies, best practices to achieve it. The role bearer also has to drive of employee morale and engagement levels so that the organization is able to provide best in class service to its customers to increase customer satisfaction, loyalty and retention contributing to the larger organizational objectives of the bank.

Responsibilities
Roles & Responsibilities:

• Manage a team of customer service managers in charge of the inbound channel and correspondence branches.
• Providing excellent customer service and promoting customer centricity in the organization by improving customer service experience, engaging customers and facilitating organic growth.
• Ownership of customers issues and ensure proactive resolutions of the same.
• Set a clear mission of enhancing service quality and deploy strategies focused towards that mission by keeping ahead of industry's developments and apply best practices to areas of improvement.
• Develop service procedures, policies and standards.
• Analysing MIS, enhance productivity and maintaining accurate records and document customer service actions and discussions.
• Recruit, mentor and develop customer service resources and nurture an environment where they can excel through encouragement and empowerment.
• Adherence to and manage the approved budget.
• Maintaining an orderly workflow according to priorities.
• Regulate resources and utilize assets to achieve qualitative and quantitative targets.
• Enhancing service quality and the level of customer focus in the organization.
• Leverage in-house synergies through collaboration with internal stakeholders.

Education Qualification
Graduation: Bachelor's in Engineering / Technology / Math's / Commerce / Arts / Science / Biology / Business / Computers / Management.

Experience:
4+ years' experience into Customer Service.

Greetings

Zurich Kotak General Insurance is hiring for Branch Operations role

Role & responsibilities

1. Will be responsible for daily offline inwards and scanning to push files to HO for issuance.

2. Should have hawk eye for quality check of file with accuracy.

3. Should be able to comply with all underwriting, process and compliance guidelines and their update from time to time.

4. During month end user should be able to expedite in processing cases as per business volumes.

5. All cheque and cash deposition to be done by day end in system daily along with reconciliation.

6. Maintaining daily cash tally and MIS as per process.

7. Should process files and MIS weekly for RMT and send courier to HO.

8. Check daily discrepancy file and inform sales about the same. Collect resolution and send the same to HO for policy issuance.

9. Tracking of cases, pendency and provide its resolution on time to sales.

10. Accepting all cancellation and endorsements with proper Quality check and sending to HO for processing.

11. Provide support to HO teams other than Ops like Admin / IT etc as per need.

12. Processing all add-on request / assignment send by HO or seniors in team.

Functional Skills Required

1. Typing Speed 25 wpm

2. Microsoft Office skills (Word, Excel, PowerPoint and Outlook) Intermediate

3. Excellent verbal and Written communication

4. Ability to manage conflicts & reconcile differences

5. Sales handling

6. Have handled Policy Issuance and / or endorsement (non-mandatory but additionally preferable)

Preferred candidates

Candidate having at least 1-year General insurance experience and GI market exposure

Interested Candidates kindly share your resumes on

Greeting from Kotak Life Insurance

Interested candidate can share their cv on or Mail:

Job Title:

Executive Group Insurance Operations (CSG)

Job Description:

We are looking for a detail-oriented professional to manage end-to-end operations of Group Insurance policies, including policy issuance, endorsements, premium calculations, underwriting coordination, and claims processing.

Key Responsibilities:

• Manual premium calculation based on the benefit structure of the policy
• Preparation of Proforma Invoice and follow-up for client payments
• Follow-up for new business and renewal documents
• Policy conversion coordination and quality check of policy documents
• Sharing policy documents with brokers and clients
• Underwriting requirements follow-up and arranging medical check-ups
• Tracking medical reports and underwriting decisions
• Updating system records to accept or reject member coverage based on underwriting decisions
• Handling monthly endorsement data requests and performing data sanity checks
• Coordinating endorsement requests with Head Office and verifying premium summaries
• Sharing premium summaries with brokers/clients and ensuring correctness of premium charged
• Following up for PDF copies of endorsements and rated-up letters
• Sharing medical reports with employees post underwriting completion
• Handling gratuity requests and refund details after QC
• Sharing UTR details with clients for transactions
• Managing death claim process: locking member records, sharing document requirements, registering claims, and following up on settlement details

Required Skills:

• Strong knowledge of Group Insurance Operations
• Familiarity with Policy Servicing, Endorsements, Premium Calculations, and Claims Processing
• Good coordination and follow-up skills with clients, brokers, and internal teams
• Proficiency in MS Excel and data management
• Strong attention to detail and process orientation

Thanks,

Jayanth

Job Role:

• Lead the Service Team.
• Ensuring regulatory and procedural compliance
• To co-ordinate the audit of the branch
• Ensuring service excellence to enhance portfolio, control retention and better cross sell
• Authorize and check RO / SO entries
• Check end products
• Check vouchers to clear transactions of Rs. 10 lakhs & above
• Vault / Key custodian

Job Requirement:

• Customer service oriented
• Meticulous
• Eye for details
• Ability to manage and motivate front office staff.
• Thorough overall understanding of banking
• Graduate/MBA
• Graduates with 6-8 years' experience
• MBA with 4-6 years' experience
• Should possess customer orientation and team leader qualities
• Age up to 37
• CTC : Up to 7.50 LPA

Job Description:

• To manage cash transactions in the Branch accurately with due diligence and ensure adherence to established procedures and guidelines as well as service standards within the branch.
  Responsible for Branch operations, increasing the Bank's customers, business development and MIS reporting and compliance and service quality at the branch.

Eligibility:

• Profile Graduation (regular) or PG in any discipline with 2+ years of relevant Experience in cash management.

• Banking

• Sales
• Banking Operations
• Compliance
• Cash handling skill
• AML and KYC
• Operations & Sales

Key Responsibilities:

1. Oversee daily clinic operations, ensuring efficient patient flow and high-quality care.

2. Manage staff, including scheduling, training, and performance evaluations.

3. Develop and implement policies, procedures, and protocols to improve clinic operations.

4. Coordinate with healthcare providers, administrators, and other stakeholders.

5. Ensure compliance with regulatory requirements, accreditation standards, and industry best practices.

6. Analyse data to identify areas for improvement and implement changes.

7. Handle patient complaints and concerns, resolving issues promptly.

Requirements:

1. Strong leadership and management skills.

2. Experience in healthcare operations or management.

3. Excellent communication and interpersonal skills.

4. Ability to analyze data and make informed decisions.

5. Strong problem-solving and conflict resolution skills.

Goals:

1. Improve patient satisfaction and experience.

2. Increase operational efficiency and productivity.

3. Enhance quality of care and patient outcomes.

4. Maintain compliance with regulatory requirements.

Job Type: Full-time

Pay: ₹360, ₹600,000.00 per year

Ability to commute/relocate:

• Saroornagar, Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• MANAGER: 2 years (Required)

Language:

• TELUGU, ENGLISH, HINDI (Preferred)

Work Location: In person

Role & responsibilities

• Take overall responsibility for administration and control of the branch operations, including its infrastructure and personnel
• Handle walk-in sales in absence of liabilities/assets sales personnel
• Drive leads from walk-in customers
• Handle walk-in sales in absence of liabilities/assets sales personnel
• Oversee adherence to customers life event management at branch

Preferred candidate profile

Branch Operations Manager

Branch Banking

KRAs:

Lead the entire Branch Operational activities of an individual Branch

Manage a Service Team.

Ensure regulatory and procedural compliance

Co-ordinate the audit of the branch

Ensuring service excellence to enhance portfolio's, control retention and better cross sell

activities

Authorize and check Teller and Relationship teams entries

Check end products, Check vouchers to clear transactions

Vault / Key custodian of the Branch

Desired Candidate Profile:

Meticulous & has an Eye for detail

Ability to manage and motivate front office staff.

Thorough overall understanding of branch banking operations

Graduate : 4 - 6 years of experience

Post Graduate : 2 - 4 years of experience

Should possess customer orientation and team leader qualities

Oversees daily branch activities to ensure efficiency, customer satisfaction, and compliance with company policies and regulations. Key responsibilities include managing staff, monitoring financial performance, resolving customer issues, developing and implementing operational strategies, and analyzing performance data to improve results. This role requires strong leadership, excellent communication skills, and a solid understanding of finance and business operations