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As a member of our Business Analysis team, you'll play a crucial role in identifying, improving, and developing technology solutions that drive our strategic goals. This is a tremendous opportunity to learn about high-priority initiatives and collaborate with colleagues throughout the firm. Working at the intersection of business and technology, you'll sharpen your understanding of business processes and data analysis, while continuing to develop your leadership, management, and communication skills. No matter where your career ultimately takes you, you'll make a meaningful impact and lasting connections with outstanding colleagues and mentors.

This role requires a wide variety of strengths and capabilities, including:

- BS/BA degree or equivalent experience
- A strong understanding of at least one business function in the firm, as well as a broader understanding of other areas.
- Ability to liaison between lines of business and the development team, while working with a wide range of stakeholders and collaborating with your team
- Ability to work collaboratively in teams and develop meaningful relationships to achieve common goals

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.

Equal Opportunity Employer/Disability/Veterans

**Job Information**:
Industry

**IT Services**
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Province

**Karnataka**
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City

**Bangalore**
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Postal Code

**560001**
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Country

**India**

Role: Business Analysis
- Experience: 7-8 Years
- Should have excellence communication skill, should have good experience on customer interfacing
- Strong experience on requirement illustration in Agile development environment
- Good knowledge of Agile ways of working
- Experience on team tracking is added advantage
- Experience on JIRA, PPT, XLS

Location: Noida

Mode of Working: Hybrid Mode

**JOB DESCRIPTION**

**Description**

We are seeking a Business Analyst to join the Payments Processing team. This individual will be a part of the dynamic team of highly talented individuals and will be encouraged to contribute ideas, learn, design and implement.

Key Responsibilities include but are not limited to:

- Serve as a liaison between Payments Processing Platform technology, Product leads, LOB leads and Operations Stakeholders
- Assist in developing requirements, strategy, scope and priorities.
- Analyze and document business requirements and produce detailed functional specifications.
- Analyze and document process flows and develop target state processes.
- Provide technical and functional support throughout the project lifecycle, including gathering business requirements, developing functional specification documents,

reviewing SIT and UAT test cases, and supporting all the testing phases.
- Partner with the development teams to facilitate the build effort (e.g. ensuring build teams understanding of the specifications).
- Develop use cases, and partner with the business to ensure sign-off on all requirements, testing and implementation
- Develop and mock-up user interfaces and reports
- Facilitate implementation of new functionality through training sessions, demonstrations, and the development of appropriate documentation.

**Qualifications**

Minimum 5+ years of relevant Business Analysis experience
- Banking domain Experience is a plus
- Ability to write and create detailed business and functional requirements
- Experience creating functional system requirements specifications
- Ability to interface directly with Senior Business Stakeholders and users.
- Intermediate level experience in MS Excel and SQL.
- Should be Detail-oriented, strong analytical and communication skills are a must.
- Ability to synthesize large amounts of information, and a curiosity to ask appropriate questions to fully develop business and functional requirements.
- Knowledge of software development life cycle
- Agile experience

**ABOUT US**

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.

**ABOUT THE TEAM**

Our Corporate & Investment Bank relies on innovators like you to build and maintain the technology that helps us safely service the world’s important corporations, governments and institutions. You'll develop solutions that help the bank provide strategic advice, raise capital, manage risk, and extend liquidity in markets spanning over 100 countries around the world.

**JOB DESCRIPTION**

Business Analyst Job Description

Qualification:

- A graduation or Post Graduation degree is must. A degree in an engineering or computer science discipline is preferred.

Work Experience:

- Minimum 7 to 10 years of experience in software development companies.
- Financial Technology experience of 3 years is a must.
- Minimum 3 years of experience as Business Analyst, Product Owner or Product Manager.
- The following domain experience is preferred
- Banking Payment Domain (Clearing, Faster Payment, P2P payments etc.)
- Mobile Payment Domain (Wallet Payment, Payment through Partner or Gateway)

**Required Skills**:

- **Techno-Functional Role**:

- Must be good both in technology and functional knowledge
- Must participate & contribute in analysis and design
- Creating user stories in JIRA or any other agile tool. Following INVEST principal to create user stories. Must follow 3C’s (Card, Communication and Confirmations) of user story.
- Create and maintain prioritize backlog.
- Defining acceptance test criteria in JIRA. It is also expected to define the automated test using BDD or TDD approach. Experience in automation tool such as Cucumber is preferred. Creating test data for the test automation.
- Product or Application Roadmap
- UML diagrams: Class diagram, Sequence Diagram and Flow/Activity Diagram in VISIO or any other UML tool.
- Must work closely with development team to discuss the user stories and articulate the business value.
- Provide technical and functional support to development team to remove any hurdle in the project. Must participate in defect triage process periodically.
- Follow a structured process to resolve a hurdle. Must be involved in QA, UAT and Industrial test planning and execution of it.
- Must be analytical and problem solver.
- Gathering requirements from users in a structured way such as interview users & seek feedbacks.
- Defining “as-is” & “to-be” business processes.
- Prototyping of business process to gather feedback from users.
- Engage stakeholders to get requirement sign-off.
- Gathering non-functional requirements such as performance benchmarking and resiliency.
- Must negotiate the requirement with stakeholders to ensure the agreed scope is delivered on release date.
- Must be responsible for defining the scope, quality and release date of a planned release. It is must drive for “First time right” and “On-time delivery”.
- Must manage stakeholders, negotiate, influence and drive the conversation / meeting and getting consensus from all stakeholders.
- Must create project update reports for senior managements.
- Must be involved in seeking approvals on anything related to release management.

**ABOUT US**

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

**ABOUT THE TEAM**

Our Corporate & Investment Bank relies on innovators like you to build and maintain the technology that helps us safely service the world’s important corporations, governments and institutions. You'll develop solutions that help the bank provide strategic advice, raise capital, manage risk, and extend liquidity in markets spanning over 100 countries around the world.

**Our Purpose**
_Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Manager, Business Analysis
Overview
The Global Business Solutions Center Financial Systems team acts as consultants supporting the Shared Services Organization and other Mastercard business owners through support of key systems by providing project management, application and end-user support. The team is built upon strong contributors with leadership abilities, consulting mindsets and strong project management skills.
The primary responsibility will be the support of both Oracle financials modules and related applications. The ideal candidate will demonstrate strong leadership skills and strong functional knowledge of Oracle e-Business Suite and related applications. In this role, you will collaborate with technical staff, application end-users, business owners, and external vendors. As the ideal candidate, you'll showcase robust functional knowledge across the Source to Pay process area.
Role
Manage system enhancements, projects, strategy, setups & system support for assigned Oracle e-Business Suite modules, and other related tools and applications
Lead Operations and be the POC for any Operations questions from different business owners.
Partner with key business users to provide application overviews (including new functionality), assess automation opportunities and/or provide system training as needed.
Collaborate with internal technical teams to facilitate and test issue resolution.
Provide ongoing Production Support - including monitoring of tickets, status communication & escalation.
Lead in the definition and development of project requirements to provide a recommended solution.
Ensure successful project delivery including planning, schedule adherence, status reporting, escalations, testing, user approval, final corrections, and appropriate documentation.
Lead evaluation efforts for new products and/or functionality based on business requirements.
Ensure configuration and training documentation are updated for application changes or new functionality.
Complete testing efforts timely related to application patching, upgrades, modifications, etc.
Direct and Indirect management of staff and/or consultants across geographies and time zones.
Provide leadership, direction and supervision to staff, including their training and objective setting.
Ensure personnel have appropriate skills and behaviors; and effectively communicate performance results.
Perform strategic planning; financial planning; administration and management of team.
All About You
Bachelor's degree in Accounting, Finance, or Information Systems.
MBA and/or CPA preferred.
Functional knowledge of Oracle e-Business Suite version 12 core financial modules
Ability to quickly engage and influence business partners - driving change in the organization
Proficiency with MS Office applications
Knowledge of key Project Management methodologies & tools - Microsoft Projects and Visio preferred
Excellent written & verbal communication skills required - with the ability to effectively communicate & develop strong relationships within a multinational organization
Excellent time management and prioritization skills with the ability to independently prioritize and manage assigned projects
International & Domestic travel may be required
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

**Our Purpose**
_Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Manager, Business Analysis
Overview
As a Business Analyst, you will work closely with Product owners to identify new opportunities and translate them into clear, actionable business and functional and Non-functional requirements. You'll play a key role in delivering successful projects by ensuring alignment between business goals and technical solutions.
Role
A Business Analyst responsible for partnering with Product owners to identify new opportunities, define business and functional requirements, and deliver high-quality documentation to the development teams throughout the project life cycle.
The role includes providing subject matter expertise, leadership to the analyst team, and quality assurance to ensure successful design, development, testing, and implementation of business solutions.
Create AHA stories on behalf of product and handover to Engineering and push through required CR's
Ensure readiness for PI planning session and ensuring analysis documentation is accurate and delivered prior to deadlines
Ensure accelerate solution delivery by aligning business requirements with quality standards across the application lifecycle
Improve quality of requirements
Responsibilities
Partner with Product Managers to define and document business needs and system enhancements to add Value
Document requirements in AHA and handover to engineering
Lead or coordinate complex analysis aspects of projects from requirements gathering through implementation
Collaborate with developers, testers, and other analysts to ensure timely, high-quality delivery
Support QA & testing, issue resolution and change management
Ensure clear, consistent communication throughout the project lifecycle
Provide mentorship and quality assurance across the business analyst team
About You
3-4 years of business analysis and project experience
Knowledge of Fraud with experience developing requirements and collating metrics for reporting
Able to function in a highly matrix environment
Strong communication, analytical and Stakeholder management skills, with the ability to build cross-functional relationships and to work, under pressure, with different teams and across different countries / cultures.
Proficient in AHA, Jira, Microsoft Office and Word and Excel
A builder of bridges who can identify a route to a solution across a complex environment
Bachelor's degree required
A 'can-do' and 'will-do' attitude
Comfortable working independently with minimal supervision
Solid understanding of software development processes and methodologies
Strong written and verbal communication skills in order to clearly explain complex topics, including drafting technical documents tailored to diverse audience
Strong listening skills
Strong presentation skills at all levels
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

JOB DESCRIPTION

Our Purpose

Title and Summary

Manager, Business AnalysisOverview
As a Business Analyst, you will work closely with Product owners to identify new opportunities and translate them into clear, actionable business and functional and Non-functional requirements. You’ll play a key role in delivering successful projects by ensuring alignment between business goals and technical solutions.


Role
A Business Analyst responsible for partnering with Product owners to identify new opportunities, define business and functional requirements, and deliver high-quality documentation to the development teams throughout the project life cycle.
The role includes providing subject matter expertise, leadership to the analyst team, and quality assurance to ensure successful design, development, testing, and implementation of business solutions.
Create AHA stories on behalf of product and handover to Engineering and push through required CR’s
Ensure readiness for PI planning session and ensuring analysis documentation is accurate and delivered prior to deadlines
Ensure accelerate solution delivery by aligning business requirements with quality standards across the application lifecycle
Improve quality of requirements


Responsibilities
Partner with Product Managers to define and document business needs and system enhancements to add Value
Document requirements in AHA and handover to engineering
Lead or coordinate complex analysis aspects of projects from requirements gathering through implementation
Collaborate with developers, testers, and other analysts to ensure timely, high-quality delivery
Support QA & testing, issue resolution and change management
Ensure clear, consistent communication throughout the project lifecycle
Provide mentorship and quality assurance across the business analyst team

About You
3-4 years of business analysis and project experience
Knowledge of Fraud with experience developing requirements and collating metrics for reporting
Able to function in a highly matrix environment
Strong communication, analytical and Stakeholder management skills, with the ability to build cross-functional relationships and to work, under pressure, with different teams and across different countries / cultures.
Proficient in AHA, Jira, Microsoft Office and Word and Excel
A builder of bridges who can identify a route to a solution across a complex environment
Bachelor’s degree required
A ‘can-do’ and ‘will-do’ attitude
Comfortable working independently with minimal supervision
Solid understanding of software development processes and methodologies
Strong written and verbal communication skills in order to clearly explain complex topics, including drafting technical documents tailored to diverse audience
Strong listening skills
Strong presentation skills at all levels

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

Abide by Mastercard’s security policies and practices;

Ensure the confidentiality and integrity of the information being accessed;

Report any suspected information security violation or breach, and

Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.

**Calling all innovators - find your future at Fiserv.**
We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
**Job Title**
Professional, Technical Business Analysis
**What does a great Business Analyst do in Fiserv?**
Consults with project teams and functional units on the design of important projects or services. Helps support existing business systems applications and demonstrates proficiency and leadership. Balances and prioritizes project work efficiently. Utilizing data to provide insights and actionable recommendations, they help inform decision-making and strategy development.
**What you will do**
+ The candidate for this position will leverage their knowledge of Data Analysis to continuously monitor transactions for unusual activity or patterns that may indicate fraud, utilizing advanced detection tools and analytics. Their day-to-day responsibilities will include to assess and evaluate potential risks associated with various payment processes and systems, ensuring that controls and measures are in place to mitigate these risks. Recommend and implement technological solutions or process changes that strengthen fraud prevention efforts within the organization. Must have excellent communication skills, as the role periodically interfaces with clients, vendors and business partners.
**What you will need to have:**
+ Bachelor's degree in Computer Science or Engineering, or relevant work experience
+ IT experience with background in development or operations support.
+ Minimum of 1 year's experience in fraud analysis, investigations, or a related field, preferably in the financial services or e-commerce sector.
+ Strong analytical skills with the ability to interpret complex data and identify trends and patterns.
+ Proficiency in data analysis tools such as SQL, Excel, and data visualization software.
+ Proficiency in Python programming.
+ Familiarity with fraud detection techniques and tools, including rule-based systems and machine learning concepts, is a plus.
+ Excellent attention to detail and a strong commitment to accuracy and quality.
+ Strong written and verbal communication skills, with the ability to present findings and recommendations clearly to stakeholders.
+ Self-motivated, proactive, and able to work independently as well as collaboratively in a team environment.
**What would be great to have**
+ Knowledge of financial technologies, standards, and industry regulations (i.e., Payment Card Industry Data Security Standards) are highly preferred
+ Knowledge of and experience with JIRA, Service Point and Confluence products.
**Conclusion**
The role demands analyzing transactions, investigating suspicious activities, and implementing fraud prevention measures. You will leverage data analysis techniques and your knowledge of fraud trends to identify potential threats and recommend appropriate actions. Your role will be critical in minimizing financial losses and maintaining the integrity of our systems.
Thank you for considering employment with Fiserv. Please:
+ Apply using your legal name
+ Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
**Our commitment to Diversity and Inclusion:**
Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.
**Note to agencies:**
Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.
**Warning about fake job posts:**
Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.