13,346 Business Analyst Servicenow jobs in India
Senior Business Analyst - ServiceNow
Posted 11 days ago
Job Viewed
Job Description
**Job Description**
**_OBJECTIVES/PURPOSE_** _(3-4 bullets)_
+ Senior Business Analyst for ServiceNow HRSD works independently on tasks with up to high complexity. Inputs for work are given mainly directly by other stakeholders. This role works independently on assigned tasks and may help more junior members of chapter when necessary. Focus will be analysis and support for ServiceNow HRSD during whole life cycle and close cooperation with their stakeholders within Takeda.
+ Experience supporting the configuration and development of ServiceNow HRSD
+ Main responsibility is to gather, analyze and document software specifications and may assign small complexity tasks on more junior members of a team if needed.
+ Responsible for update of documentation of assigned whole software applications.
+ Advise less experienced analyst/s in effectively analyzing end-to-end business processes and eliciting business requirements and needs, including identification of business needs.
+ It is expected that the output will be on a desired level according to company standards.
+ Close cooperation with development, product/platform owners, QA and others is expected on daily basis including validation of user stories, QA and other outcomes.
+ It is expected to be active part in creation of analysis standards. It is also expected to understand Takeda environment.
**_SCOPE_**
+ Works with the business to identify the challenges and opportunities for digital solutions to make an impact
+ Advise less experienced analyst/s in effectively analyzing complex end-to-end business processes and eliciting business requirements and needs, including identification of business needs
+ Interprets Takeda's SDLC to help junior business analyst/s and various stakeholders, collaborate effectively during the entire journey including identification of opportunities
+ Maintain documentation and outputs for assigned parts of software
+ Ensure that analytical outputs are complete, consistent, understandable, achievable, unambiguous, verifiable and in line with established standards
+ Process and decompose internal customer requirements into specifications and smaller blocks like user stories
+ Works with teams in the identification of business requirements, functional design, process design (including scenario design, flow mapping), prototyping, testing, training, defining support procedures
+ Provides continuous updates to stakeholders and Project Manager during project delivery, communicate changes, problems, and ambiguities in a timely manner
+ Possesses in-depth knowledge of analysis methodologies and its capabilities, forms the bridge between the business, testing, validation, and development during successful delivery of projects
**Financial:**
Est. annual revenue range of accountability*:
Oku Yen
Est. annual budget of responsibility:
Oku Yen
**Leadership/People:**
No. of direct reports: 0
No. of indirect reports: 0
**Geographic Scope** :
_*if applicable_
**_ACCOUNTABILITIES_** _(Describe the primary duties and responsibilities of the job. Include only the essential functions of the job. Approximately 5 - 10 bulleted task statements should be identified_
Gather and analyze requirements from internal customers in form of discussions, workshops, and others
Process and decompose internal customer requirements into specifications and smaller blocks like user stories
Gather and incorporate suggestions from stakeholders into analytical outputs
Maintain and manage changes in documentation and outputs for assigned parts of software
Create and update analytical outputs like software specifications and their components
Review and control internal outputs within the analytical team
Collaborate in defining, implementing, and improving processes, policies, and tools related to analysis
Prepare reports for the project manager / direct manager and present the results of the analysis
Ensure that analytical outputs are complete, consistent, understandable, achievable, unambiguous, verifiable and in line with established standards
Deliver tasks on time and in the required quality
Use and follow set standards and processes
Communicate changes, problems, and ambiguities in a timely manner
**_DIMENSIONS AND ASPECTS_**
**Technical/Functional (Line) Expertise** _(Breadth and depth of knowledge, application and complexity of technical knowledge)_
+ Proven technical skill in ServiceNow HRSD
+ Ability to create tactical plans that support the execution of a broader strategy, ability to decompose high-level information into small parts, abstract small parts into large picture
+ Ability to find missing information and coordinate gathering of inputs on his own
+ Deep knowledge of relevant domains/products/journeys
+ Confident and skilled at identifying and navigating through roadblocks
+ Knowledge on BPMN, UML including modeling tools
+ Experience in Agile development
**Leadership** _(Vision, strategy and business alignment, people management, communication, influencing others, managing change)_
+ Ability to effectively engage stakeholders and support them in their "Agile" journey; making sure that products owners and project stakeholders are aware and understand their roles in delivering a successful product
+ Ability to influence and build consensus amongst peers and less experienced analysts
+ Facilitates a culture which is open for innovation and automation, and remove barriers for an effective automation culture
+ Communicates the impact of various projects to leadership team
**Decision-making and Autonomy** _(The capacity and authority to make organizational decisions, autonomy in decision-making, complexity of decisions, impact of decisions, problem-solving)_
+ Able to balance the needs of the business and development when managing and prioritizing the project pipeline
+ Assertive, with the confidence to be a voice of authority and able to influence stakeholders
+ Ability to foster a learning and growth mindset within teams
+ Ability to promote innovative thinking and self-development
**Interaction** _(The span and nature of one's engagement with others when performing one's job, internal and external relationships)_
+ Create and maintain an atmosphere of trust through facilitation of retrospectives and feedback exchange among team members
+ Help other teams and conventional parts of the organization build effective communication and interaction with the team
+ Coordinate interaction with other teams of one's own and other units
**Complexity** _(Products managed, mix of businesses, internal and/or external business environment, cultural considerations)_
+ Clear obstacles and blockers in the team's path (such as dependencies on other teams) and maintain a list of obstacles
+ Contribute to product development to the extent of her or his competence
+ Divide problems into smaller tasks and solve them effectively. Understands relations and trends in more complex tasks
**_EDUCATION, BEHAVIOURAL COMPETENCIES AND SKILLS:_** _(List the essential and desirable education and competency requirements to perform the primary responsibilities of the job. Any minimum requirements should be noted.)_
+ Bachelor's or master's degree in relevant field, or other relevant work experience
+ 5+ years of experience in a ServiceNow
+ 2+ years of experiecne in a ServiceNow HRSD
+ 5+ years of experience in a business analysis area
+ 2+ years of experience within a Lean/Agile development environment.
+ Certification a field of Business Analysis (Recommended).
+ Training/mentor skills
+ Outstanding communication skills, both written and verbal.
+ Ability to reach audiences of all levels of a large global organization.
**Locations**
IND - Bengaluru
**Worker Type**
Employee
**Worker Sub-Type**
Regular
**Time Type**
Full time
Principal Business Analyst ServiceNow
Posted 11 days ago
Job Viewed
Job Description
**Job Description**
**_OBJECTIVES/PURPOSE_** _(3-4 bullets)_
+ Senior Business Analyst for ServiceNow HRSD works independently on tasks with up to high complexity. Inputs for work are given mainly directly by other stakeholders. This role works independently on assigned tasks and may help more junior members of chapter when necessary. Focus will be analysis and support for ServiceNow HRSD during whole life cycle and close cooperation with their stakeholders within Takeda.
+ Experience supporting the configuration and development of ServiceNow HRSD
+ Main responsibility is to gather, analyze and document software specifications and may assign small complexity tasks on more junior members of a team if needed.
+ Responsible for update of documentation of assigned whole software applications.
+ Advise less experienced analyst/s in effectively analyzing end-to-end business processes and eliciting business requirements and needs, including identification of business needs.
+ It is expected that the output will be on a desired level according to company standards.
+ Close cooperation with development, product/platform owners, QA and others is expected on daily basis including validation of user stories, QA and other outcomes.
+ It is expected to be active part in creation of analysis standards. It is also expected to understand Takeda environment.
**_SCOPE_**
+ Works with the business to identify the challenges and opportunities for digital solutions to make an impact
+ Advise less experienced analyst/s in effectively analyzing complex end-to-end business processes and eliciting business requirements and needs, including identification of business needs
+ Interprets Takeda's SDLC to help junior business analyst/s and various stakeholders, collaborate effectively during the entire journey including identification of opportunities
+ Maintain documentation and outputs for assigned parts of software
+ Ensure that analytical outputs are complete, consistent, understandable, achievable, unambiguous, verifiable and in line with established standards
+ Process and decompose internal customer requirements into specifications and smaller blocks like user stories
+ Works with teams in the identification of business requirements, functional design, process design (including scenario design, flow mapping), prototyping, testing, training, defining support procedures
+ Provides continuous updates to stakeholders and Project Manager during project delivery, communicate changes, problems, and ambiguities in a timely manner
+ Possesses in-depth knowledge of analysis methodologies and its capabilities, forms the bridge between the business, testing, validation, and development during successful delivery of projects
**Financial:**
Est. annual revenue range of accountability*:
Oku Yen
Est. annual budget of responsibility:
Oku Yen
**Leadership/People:**
No. of direct reports: 0
No. of indirect reports: 0
**Geographic Scope** :
_*if applicable_
**_ACCOUNTABILITIES_** _(Describe the primary duties and responsibilities of the job. Include only the essential functions of the job. Approximately 5 - 10 bulleted task statements should be identified_
Gather and analyze requirements from internal customers in form of discussions, workshops, and others
Process and decompose internal customer requirements into specifications and smaller blocks like user stories
Gather and incorporate suggestions from stakeholders into analytical outputs
Maintain and manage changes in documentation and outputs for assigned parts of software
Create and update analytical outputs like software specifications and their components
Review and control internal outputs within the analytical team
Collaborate in defining, implementing, and improving processes, policies, and tools related to analysis
Prepare reports for the project manager / direct manager and present the results of the analysis
Ensure that analytical outputs are complete, consistent, understandable, achievable, unambiguous, verifiable and in line with established standards
Deliver tasks on time and in the required quality
Use and follow set standards and processes
Communicate changes, problems, and ambiguities in a timely manner
**_DIMENSIONS AND ASPECTS_**
**Technical/Functional (Line) Expertise** _(Breadth and depth of knowledge, application and complexity of technical knowledge)_
+ Proven technical skill in ServiceNow HRSD
+ Ability to create tactical plans that support the execution of a broader strategy, ability to decompose high-level information into small parts, abstract small parts into large picture
+ Ability to find missing information and coordinate gathering of inputs on his own
+ Deep knowledge of relevant domains/products/journeys
+ Confident and skilled at identifying and navigating through roadblocks
+ Knowledge on BPMN, UML including modeling tools
+ Experience in Agile development
**Leadership** _(Vision, strategy and business alignment, people management, communication, influencing others, managing change)_
+ Ability to effectively engage stakeholders and support them in their "Agile" journey; making sure that products owners and project stakeholders are aware and understand their roles in delivering a successful product
+ Ability to influence and build consensus amongst peers and less experienced analysts
+ Facilitates a culture which is open for innovation and automation, and remove barriers for an effective automation culture
+ Communicates the impact of various projects to leadership team
**Decision-making and Autonomy** _(The capacity and authority to make organizational decisions, autonomy in decision-making, complexity of decisions, impact of decisions, problem-solving)_
+ Able to balance the needs of the business and development when managing and prioritizing the project pipeline
+ Assertive, with the confidence to be a voice of authority and able to influence stakeholders
+ Ability to foster a learning and growth mindset within teams
+ Ability to promote innovative thinking and self-development
**Interaction** _(The span and nature of one's engagement with others when performing one's job, internal and external relationships)_
+ Create and maintain an atmosphere of trust through facilitation of retrospectives and feedback exchange among team members
+ Help other teams and conventional parts of the organization build effective communication and interaction with the team
+ Coordinate interaction with other teams of one's own and other units
**Complexity** _(Products managed, mix of businesses, internal and/or external business environment, cultural considerations)_
+ Clear obstacles and blockers in the team's path (such as dependencies on other teams) and maintain a list of obstacles
+ Contribute to product development to the extent of her or his competence
+ Divide problems into smaller tasks and solve them effectively. Understands relations and trends in more complex tasks
**_EDUCATION, BEHAVIOURAL COMPETENCIES AND SKILLS:_** _(List the essential and desirable education and competency requirements to perform the primary responsibilities of the job. Any minimum requirements should be noted.)_
+ Bachelor's or master's degree in relevant field, or other relevant work experience
+ 5+ years of experience in a ServiceNow
+ 2+ years of experiecne in a ServiceNow HRSD
+ 5+ years of experience in a business analysis area
+ 2+ years of experience within a Lean/Agile development environment.
+ Certification a field of Business Analysis (Recommended).
+ Training/mentor skills
+ Outstanding communication skills, both written and verbal.
+ Ability to reach audiences of all levels of a large global organization.
**Locations**
IND - Bengaluru
**Worker Type**
Employee
**Worker Sub-Type**
Regular
**Time Type**
Full time
IT Business Analyst - ServiceNow
Posted 11 days ago
Job Viewed
Job Description
**A Day in the Life**
To strengthen our Service & Repair IT team, we are looking for an IT Business Analyst who will be working with other IT business analysts and our business counterparts on further developing and enhancing our IT solution to support our global Service & Repair strategy.
As an IT business analyst, you will play an important role to further develop and roll-out the IT solution, ServiceNow (SNOW), used to support Case Management processes for medical equipment used in hospitals. You will be responsible for assessing, designing, and developing enhancements in conjunction with business stakeholders.
Responsibilities may include the following and other duties may be assigned.
+ Engages with business leaders to understand how strategies and data-driven changes can improve efficiencies and add value.
+ Work with data sets to define use cases to improve products, processes and/or services.
+ Collaborates with Business Relationship Manager (BRM), business stakeholders and IT Product Owners / Managers to develop business requirements for product or system changes.
+ Drives business agenda during solution delivery process.
+ Functional Skills: Ability to analyze data and trends in order to develop recommendations to solve business problems.
+ Additional Skills: Problem Solving, Detail Oriented, Cross-Functional Collaboration, Customer Service, Process Improvement, Communication.
+ Technology: Understanding of systems, software and technological concepts, Familiarity with data analysis tools and data modeling methodologies.
+ Lead business requirement discussions. Gather, evaluate, and document business needs and requirements and translate these into functional specifications and business process maps for medium complex changes.
+ Participate in project and design reviews to evaluate and ensure that the design being applied meets policies, principles, and standards of Medtronic Global IT.
+ Responsible to drive changes and enhancements through the change management process, including change coordination, communication with stakeholders, performing functional unit tests, coordinating user acceptance tests, cutover tasks and hyper care support.
+ Coordinate development and support activities with external partners.
+ Build up and maintain our knowledge repository.
+ Provide 3rd level support activities for SNOW related issues, which consists of analyzing and helping to resolve software related issues escalated by the support team and recommend solutions.
+ Support SNOW application which is highly integrated, candidates need to learn dependencies with other systems like SAP.
+ Work with stakeholders in different time zones.
+ Need to comply with global IT validation procedures which can be complex and time consuming.
+ Work in a highly dynamic and challenging environment
+ The work contributes directly to the well-being of patients
+ Ability to participate in both internal and external training programs with the purpose to enhancement technical and soft skills.
+ Being able to successfully implement system solutions supporting the Medtronic mission with a team of professionals.
**Required Knowledge and Experience:**
+ 3+ years of IT experience with Bachelor's Degree in Engineering, MCA, or MSc.
+ Strong sense of ownership and accountability, self-motivation, enthusiasm, positive attitude and perform as a team player.
+ Working in a methodical and detailed manner.
+ Excellent communicative skills, especially in English.
+ Ability to explain technical concepts in clear verbiage to non-technical stakeholders.
+ Strong background in SNOW CSM module.
+ Experience with gathering, documenting and challenging business requirements.
+ Ability to work from our Medtronic facility in Hyderabad minimum 3 days per week. Remaining days can be worked from "home office".
+ Self-starter/learner, needs to be curious
+ Should be resilient and perseverant
+ Needs to able to handle direct feedback
**Physical Job Requirements**
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.
**Benefits & Compensation**
**Medtronic offers a competitive Salary and flexible Benefits Package**
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
**About Medtronic**
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission - to alleviate pain, restore health, and extend life - unites a global team of 95,000+ passionate people.
We are engineers at heart- putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.
Learn more about our business, mission, and our commitment to diversity here ( lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission - to alleviate pain, restore health, and extend life - unites a global team of 95,000+ passionate people.
We are engineers at heart- putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.
**We change lives** . Each team member, each day, helps to improve and redefine how the world treats the most pressing health conditions, from heart disease to diabetes. Our industry leadership comes from the passion and ingenuity of our people. That's who we are. Working alongside one another, we use science, medicine, and a profound understanding of the human body to build extraordinary technologies that can transform lives.
**We build extraordinary solutions as one team** . With one Medtronic Mindset defining how we work. Speed and decisiveness run through our DNA. Diverse perspectives inspire our bold answers to any challenge that comes our way. And we deliver results the right way, breakthrough after patient breakthrough.
**This life-changing career is yours to engineer** . By bringing your ambitious ideas, unique perspective and contributions, you will.
+ **Build** a better future, amplifying your impact on the causes that matter to you and the world
+ **Grow** a career reflective of your passion and abilities
+ **Connect** to a dynamic and inclusive culture that welcomes the challenge of life-long learning
These commitments set our team apart from the rest:
**Experiences that put people first** . Respect for people is the hallmark of our humanity. It fuels our team to positively impact even a single life. And it means we put our people first at Medtronic as well, creating a culture of belonging and always pushing to get you the career-building resources you need.
**Life-transforming technologies** . No matter your role, you contribute to technologies that transform lives. What we build empowers patients to live life on their terms.
**Better outcomes for our world** . Here, it's about more than the bottom line. Our Mission to improve human welfare drives us. We advance healthcare, society, and equity with every design, inside and outside our walls.
**Insight-driven care** . Fresh viewpoints. Cutting-edge AI, data, and automation. You're shaping the future of healthcare technology and defining the next generation of breakthroughs in care
It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.
For sales reps and other patient facing field employees, going into a healthcare setting is considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support.
This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here ( .
For updates on job applications, please go to the candidate login page and sign in to check your application status.
If you need assistance completing your application please email
To request removal of your personal information from our systems please email
Sr. Business Analyst, ServiceNow
Posted 1 day ago
Job Viewed
Job Description
All Posting Locations: Ahmedabad, Gujarat, IN
Job Functions: Global Business Services
Date Published: September 25, 2025
Ref#: R-96779
ABOUT THE ROLE
Job Description
We are seeking an experienced Senior Business Analyst to lead a team of Business Analysts in analyzing business requirements, facilitating solutions within the ServiceNow platform, and ensuring that our IT service management processes align with organizational goals. The successful candidate will have a strong background in IT service management, excellent stakeholder management skills, and experience in leading a team of analysts.
Key Responsibilities:
Team Management: Lead a team of 4 Business Analysts, providing guidance, coaching, and development opportunities to ensure the team's success. Foster a culture of collaboration, innovation, and continuous improvement.
Senior Stakeholder Management: Develop and maintain strong relationships with senior stakeholders across the organization, including IT and business leaders. Ensure that their needs are understood and addressed through effective communication and solution delivery.
Strategic Planning: Collaborate with senior leaders to develop and implement strategic plans for ServiceNow adoption and process improvements. Identify opportunities for business value realization and prioritize initiatives accordingly.
Requirements Gathering: Collaborate with stakeholders to identify and document business needs and requirements related to ServiceNow implementations and enhancements. Ensure that requirements are aligned with organizational goals and objectives.
Solution Design: Work with technical teams to translate business requirements into functional specifications and assist in the design of ServiceNow solutions. Ensure that solutions meet business needs and are aligned with IT service management best practices.
Process Improvement: Analyze current business processes and workflows; identify areas for improvement and automation within ServiceNow. Develop and implement process improvements that drive business value and efficiency.
Metrics and Reporting: Develop and track key performance metrics to measure the effectiveness of ServiceNow solutions and process improvements. Provide insights and recommendations to senior stakeholders to inform business decisions.
Knowledge Management: Ensure that the team maintains up-to-date knowledge of ServiceNow modules, IT service management best practices, and industry trends. Develop and maintain documentation, including process flows, user manuals, and training materials.
Qualifications:
Bachelor's degree in Business Administration, Information Technology, or a related field.
Proven experience as a Senior Business Analyst, preferably with ServiceNow, and a minimum of 5 years of experience in a leadership role.
Strong understanding of IT service management (ITSM) principles and best practices.
Excellent analytical, problem-solving, and organizational skills.
Proficient in documenting business requirements and creating functional specifications.
Experience with ServiceNow modules (e.g., Incident Management, Change Management, Problem Management) is a plus.
Strong communication skills and the ability to work effectively with cross-functional teams.
Familiarity with Agile methodologies is advantageous.
ServiceNow Certified System Administrator or Business Analyst certification.
Experience with data analysis and reporting tools.
Knowledge of ITIL framework and practices.
Preferred Qualifications:
Master's degree in Business Administration, Information Technology, or a related field.
Experience with team management and leadership.
Certification in IT service management (e.g., ITIL Foundation).
Experience with project management methodologies (e.g., Agile, Waterfall).
Strong understanding of business operations and processes.
Location(s)
Ahmedabad – Venus Stratum GCC
Kraft Heinz is an Equal Opportunity Employer – Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes.
Principal Business Analyst ServiceNow
Posted 1 day ago
Job Viewed
Job Description
By clicking the "Apply" button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda's Privacy Notice and Terms of Use. I further attest that all information I submit in my employment application is true to the best of my knowledge.
Job Description:
OBJECTIVES/PURPOSE
:
(3-4 bullets)
- Senior Business Analyst for ServiceNow HRSD works independently on tasks with up to high complexity. Inputs for work are given mainly directly by other stakeholders. This role works independently on assigned tasks and may help more junior members of chapter when necessary. Focus will be analysis and support for ServiceNow HRSD during whole life cycle and close cooperation with their stakeholders within Takeda.
- Experience supporting the configuration and development of ServiceNow HRSD
- Main responsibility is to gather, analyze and document software specifications and may assign small complexity tasks on more junior members of a team if needed.
- Responsible for update of documentation of assigned whole software applications.
- Advise less experienced analyst/s in effectively analyzing end-to-end business processes and eliciting business requirements and needs, including identification of business needs.
- It is expected that the output will be on a desired level according to company standards.
- Close cooperation with development, product/platform owners, QA and others is expected on daily basis including validation of user stories, QA and other outcomes.
- It is expected to be active part in creation of analysis standards. It is also expected to understand Takeda environment.
SCOPE
:
- Works with the business to identify the challenges and opportunities for digital solutions to make an impact
- Advise less experienced analyst/s in effectively analyzing complex end-to-end business processes and eliciting business requirements and needs, including identification of business needs
- Interprets Takeda's SDLC to help junior business analyst/s and various stakeholders, collaborate effectively during the entire journey including identification of opportunities
- Maintain documentation and outputs for assigned parts of software
- Ensure that analytical outputs are complete, consistent, understandable, achievable, unambiguous, verifiable and in line with established standards
- Process and decompose internal customer requirements into specifications and smaller blocks like user stories
- Works with teams in the identification of business requirements, functional design, process design (including scenario design, flow mapping), prototyping, testing, training, defining support procedures
- Provides continuous updates to stakeholders and Project Manager during project delivery, communicate changes, problems, and ambiguities in a timely manner
- Possesses in-depth knowledge of analysis methodologies and its capabilities, forms the bridge between the business, testing, validation, and development during successful delivery of projects
Financial:
Est. annual revenue range of accountability*
Oku Yen
Est. annual budget of responsibility
Oku Yen
Leadership/People:
No. of direct reports 0
No. of indirect reports 0
Geographic Scope:
- if applicable
ACCOUNTABILITIES
:
(Describe the primary duties and responsibilities of the job. Include only the essential functions of the job. Approximately 5 – 10 bulleted task statements should be identified
Gather and analyze requirements from internal customers in form of discussions, workshops, and others
Process and decompose internal customer requirements into specifications and smaller blocks like user stories
Gather and incorporate suggestions from stakeholders into analytical outputs
Maintain and manage changes in documentation and outputs for assigned parts of software
Create and update analytical outputs like software specifications and their components
Review and control internal outputs within the analytical team
Collaborate in defining, implementing, and improving processes, policies, and tools related to analysis
Prepare reports for the project manager / direct manager and present the results of the analysis
Ensure that analytical outputs are complete, consistent, understandable, achievable, unambiguous, verifiable and in line with established standards
Deliver tasks on time and in the required quality
Use and follow set standards and processes
Communicate changes, problems, and ambiguities in a timely manner
DIMENSIONS AND ASPECTS
:
Technical/Functional (Line) Expertise:
(Breadth and depth of knowledge, application and complexity of technical knowledge)
- Proven technical skill in ServiceNow HRSD
- Ability to create tactical plans that support the execution of a broader strategy, ability to decompose high-level information into small parts, abstract small parts into large picture
- Ability to find missing information and coordinate gathering of inputs on his own
- Deep knowledge of relevant domains/products/journeys
- Confident and skilled at identifying and navigating through roadblocks
- Knowledge on BPMN, UML including modeling tools
- Experience in Agile development
Leadership:
(Vision, strategy and business alignment, people management, communication, influencing others, managing change)
- Ability to effectively engage stakeholders and support them in their "Agile" journey; making sure that products owners and project stakeholders are aware and understand their roles in delivering a successful product
- Ability to influence and build consensus amongst peers and less experienced analysts
- Facilitates a culture which is open for innovation and automation, and remove barriers for an effective automation culture
- Communicates the impact of various projects to leadership team
Decision-making and Autonomy:
(The capacity and authority to make organizational decisions, autonomy in decision-making, complexity of decisions, impact of decisions, problem-solving)
- Able to balance the needs of the business and development when managing and prioritizing the project pipeline
- Assertive, with the confidence to be a voice of authority and able to influence stakeholders
- Ability to foster a learning and growth mindset within teams
- Ability to promote innovative thinking and self-development
Interaction:
(The span and nature of one's engagement with others when performing one's job, internal and external relationships)
- Create and maintain an atmosphere of trust through facilitation of retrospectives and feedback exchange among team members
- Help other teams and conventional parts of the organization build effective communication and interaction with the team
- Coordinate interaction with other teams of one's own and other units
Complexity:
(Products managed, mix of businesses, internal and/or external business environment, cultural considerations)
- Clear obstacles and blockers in the team's path (such as dependencies on other teams) and maintain a list of obstacles
- Contribute to product development to the extent of her or his competence
- Divide problems into smaller tasks and solve them effectively. Understands relations and trends in more complex tasks
EDUCATION, BEHAVIOURAL COMPETENCIES AND SKILLS
:
(List the essential and desirable education and competency requirements to perform the primary responsibilities of the job. Any minimum requirements should be noted.)
- Bachelor's or master's degree in relevant field, or other relevant work experience
- 5+ years of experience in a ServiceNow
- 2+ years of experiecne in a ServiceNow HRSD
- 5+ years of experience in a business analysis area
- 2+ years of experience within a Lean/Agile development environment.
- Certification a field of Business Analysis (Recommended).
- Training/mentor skills
- Outstanding communication skills, both written and verbal.
- Ability to reach audiences of all levels of a large global organization.
Locations:
IND - Bengaluru
Worker Type:
Employee
Worker Sub-Type:
Regular
Time Type:
Full time
Sr. Business Analyst, ServiceNow
Posted today
Job Viewed
Job Description
Description
We are seeking an experienced Senior Business Analyst to lead a team of Business Analysts in analyzing business requirements, facilitating solutions within the ServiceNow platform, and ensuring that our IT service management processes align with organizational goals. The successful candidate will have a strong background in IT service management, excellent stakeholder management skills, and experience in leading a team of analysts.
Key Responsibilities:
Qualifications:
Preferred Qualifications:
Location(s)
Ahmedabad - Venus Stratum GCCBusiness Analyst - ServiceNow/Senior Software Engineer
Posted today
Job Viewed
Job Description
Some careers shine brighter than others.
If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of Senior Software Engineer.
In this role, you will:
Capturing, analysing and documenting HR business processes using formal analysis techniques
Documenting high quality user stories for the product backlog through close collaboration with HR product owners and ServiceNow developers
Producing technical documentation and supporting content (training materials, user guides, design documentation, configuration workbooks)
Supporting the delivery of ServiceNow based solutions, using out of the box configuration and/or code frameworks system config, rules and workflow
Testing config and code to ensure it meets requirements and quality
Aligning with HSBC development standards and good practice guidance, including Agile delivery and Release Management controls
Identifying continuous improvement opportunities error detection and performance enhancements
Ensuring alignment with HSBC standards, governance and documentation requirements
To be successful in this role, you should meet the following requirements:
Strong experience in capturing and documenting HR business processes, and in shaping solutions based on the ServiceNow HR Service Delivery platform
Experience of producing high quality documentation including functional and technical specifications, configuration workbooks, training/engagement guides and support/reference materials
Strong ServiceNow HR Service Delivery implementation and/or continuous delivery experience
Has worked successfully within a DevOps and Agile team/environment
Proven self-starter who can operate and develop without close supervision
Experience in software development and/or application configuration skills.
Experience of working in a multi-cultural environment – demonstrable ability to adapt to different cultures
Experience of working in virtual, geographically dispersed locations and timezones
Experience of core IT Service Management processes, including Incident Management, Problem Management and Release Management
Experience of SaaS software and working with software vendors to keep abreast of developments, releases and roadmaps
Excellent Knowledge of HR processes and technologies
Highly developed Business Analyst skillset, including analysis and documentation techniques
Knowledge of ServiceNow HR Service Delivery functionality, configuration, support resources and roadmaps
Knowledge of ServiceNow platform development (HR Service Delivery), including Configuration Frameworks, Business Rules, Scripts, ACLs, Workflow, Portal and Import Sets
Be The First To Know
About the latest Business analyst servicenow Jobs in India !
Business Analyst ServiceNow Order Management and Data
Posted 2 days ago
Job Viewed
Job Description
Decskill, founded in 2014 as an IT Consulting Company, places paramount importance on its greatest asset: its people. Our main mission is to deliver value through knowledge and talent, and we achieve this by fostering a culture of excellence and investing in the development and well-being of our people. With over 600 dedicated professionals and offices in Lisbon, Porto, Madrid, and Luxembourg, Decskill operates across three core areas:
- Decskill Talent: We believe that our people are key to our success. Through Decskill Talent, we empower our team to embrace the digital transformation challenges of our clients. We collaborate with clients to drive innovation, ensuring project success and business growth.
- Decskill Boost: Equipping our team with the latest tools and methodologies, we optimize Time-to-Market and deliver innovative solutions exceeding client expectations.
- Decskill Connect: Our team collaborates closely with clients to implement and manage IT infrastructures that generate long-term value.
At Decskill, we believe that by nurturing and empowering our people to confront the challenges of digital transformation, we create value not only for our clients but also for our entire ecosystem, fostering a digital community dedicated to growth and progress.
We are looking for a Business Analyst ServiceNow – Order Management and Data for a remote project (working in the Spain's timezone).
Requirements:
- Experience working as a Business Analyst Order Management with focus on Data.
- Business Analyst with experience in data activities, OM knowledge and experience in data migration from external tools to ServiceNow.
- You must be able to grasp functional aspects of data and work with SMEs on mappings.
- Experience in data migration activities, capable to manage large data extractions, covert it into the right ServiceNow target format.
- Desirable experience in OM data model capable to advice best practices on the usage of the fields and its impact on the process.
- Experience with all data objects in the context of OM processes (accounts, sold products, functional products, CIs, contacts, contracts).
Common Skills:
• Excellent written / oral communication skills in English.
• Ability to adapt communication to the audience.
• Excellent interpersonal skills, positive attitude and open mindset.
• Ability to understand and break down complex concepts to clarify the effort and the re-quired changes.
• A team player used to work in a distributed multi-cultural team.
If you’re interested in this job please send your CV in english to with reference LM/BAOM.
Decskill is committed to equality and non-discrimination with all our talents. We recruit and promote talent, based on diversity and inclusion, regardless of age, gender, ethnicity, race, nationality or any other form of discrimination incompatible with the dignity of the human being.
Business Analyst ServiceNow Order Management and Data
Posted 2 days ago
Job Viewed
Job Description
- Decskill Talent: We believe that our people are key to our success. Through Decskill Talent, we empower our team to embrace the digital transformation challenges of our clients. We collaborate with clients to drive innovation, ensuring project success and business growth.
- Decskill Boost: Equipping our team with the latest tools and methodologies, we optimize Time-to-Market and deliver innovative solutions exceeding client expectations.
- Decskill Connect: Our team collaborates closely with clients to implement and manage IT infrastructures that generate long-term value.
At Decskill, we believe that by nurturing and empowering our people to confront the challenges of digital transformation, we create value not only for our clients but also for our entire ecosystem, fostering a digital community dedicated to growth and progress.
We are looking for a Business Analyst ServiceNow – Order Management and Data for a remote project (working in the Spain's timezone).
Requirements:
- Experience working as a Business Analyst Order Management with focus on Data.
- Business Analyst with experience in data activities, OM knowledge and experience in data migration from external tools to ServiceNow.
- You must be able to grasp functional aspects of data and work with SMEs on mappings.
- Experience in data migration activities, capable to manage large data extractions, covert it into the right ServiceNow target format.
- Desirable experience in OM data model capable to advice best practices on the usage of the fields and its impact on the process.
- Experience with all data objects in the context of OM processes (accounts, sold products, functional products, CIs, contacts, contracts).
Common Skills:
• Excellent written / oral communication skills in English.
• Ability to adapt communication to the audience.
• Excellent interpersonal skills, positive attitude and open mindset.
• Ability to understand and break down complex concepts to clarify the effort and the re-quired changes.
• A team player used to work in a distributed multi-cultural team.
If you’re interested in this job please send your CV in english to with reference LM/BAOM.
Decskill is committed to equality and non-discrimination with all our talents. We recruit and promote talent, based on diversity and inclusion, regardless of age, gender, ethnicity, race, nationality or any other form of discrimination incompatible with the dignity of the human being.