639 Business Performance jobs in India

Mgr Business Performance

Hyderabad, Andhra Pradesh Amgen

Posted 3 days ago

Job Viewed

Tap Again To Close

Job Description

**Join Amgen's Mission of Serving Patients**
At Amgen, if you feel like you're part of something bigger, it's because you are. Our shared mission-to serve patients living with serious illnesses-drives all that we do.
Since 1980, we've helped pioneer the world of biotech in our fight against the world's toughest diseases. With our focus on four therapeutic areas -Oncology, Inflammation, General Medicine, and Rare Disease- we reach millions of patients each year. As a member of the Amgen team, you'll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.
Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you'll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.
**What you will do**
Let's do this. Let's change the world.
The Manager of Business Performance will lead a team focused on leveraging data and analytics to drive strategic decision-making and operational excellence. This role is responsible for overseeing performance measurement frameworks, developing advanced analytics capabilities, and ensuring alignment between business goals and data-driven insights. The ideal candidate will combine strong leadership skills with deep analytical expertise and a solid understanding of data technologies.
The Manager of Business Performance offers a unique opportunity to join a fun, innovative engineering team within the Enterprise Data Strategy and Engineering (EDSE) organization. You'll work on building next-generation capabilities and services in Data and AI using innovative open-source software, frameworks, tools, and cloud computing services. The role also emphasizes demonstrating these capabilities to support critical business operations and initiatives, ensuring alignment with organizational priorities.
The Manager of Business Performance will lead a team focused on leveraging data and analytics to drive strategic decision-making and operational excellence. This role is responsible for overseeing performance measurement frameworks, developing advanced analytics capabilities, and ensuring alignment between business goals and data-driven insights. The ideal candidate will combine strong communication skills with deep analytical expertise and a solid understanding of insights generation from data.
+ Develop and implement business performance strategies, KPIs, and reporting frameworks.
+ Manage a team of analysts to deliver high-impact insights and performance dashboards.
+ Collaborate with cross-functional teams to identify performance gaps and provide recommendations.
+ Design and delivery of executive-level reports and presentations.
+ Ensure data compliance across performance reporting systems.
+ Drive continuous improvements in reporting.
+ Partner with different teams to get the data and produce insights for the leaders out of it.
**What we expect of you**
+ Minimum 8 to 11 years of Experience business performance
**Basic Qualifications:**
+ Lead a team of analyst to provide business insights about the ongoing projects and of overall departmental work to the leaders.
+ Understanding of different KPIs/metrics (operational, projects and financials) and ability to track, monitor and report those.
+ Know the frameworks and visualization methods to present the business progress to the leaders.
+ Good analytical skills.
+ Proficiency with data tools (e.g. excel, power bi, Tableau etc)
+ Experience in communication and presentation to leadership.
+ Excellent stakeholder management skills.
+ Excellent communication and social skills, with the ability to work collaboratively with different teams.
**Preferred Qualifications:**
+ Ability to work effectively across matrixed organizations and lead in collaboration.
+ Passion for technology and customer success, particularly in driving innovative AI and data solutions.
+ Familiarity with biotech/pharma is beneficial.
**Soft Skills:**
+ Excellent analytical and solving skills.
+ Ability to work effectively with global, virtual teams
+ High degree of initiative and self-motivation.
+ Ability to handle multiple priorities successfully.
+ Team-oriented, with a focus on achieving team goals
+ Strong presentation and public speaking skills.
**What you can expect of us**
As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we'll support your journey every step of the way.
In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards.
**Apply now**
**for a career that defies imagination**
Objects in your future are closer than they appear. Join us.
**careers.amgen.com**
As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease.
Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
This advertiser has chosen not to accept applicants from your region.

Business Performance Analyst

Chennai, Tamil Nadu Confidential

Posted today

Job Viewed

Tap Again To Close

Job Description

House of Shipping provides business consultancy and advisory services for Shipping & Logistics companies. House of Shipping&aposs commitment to their customers begins with developing an understanding of their business fundamentals.

Currently House of Shipping is recruiting for Business Performance Specialist based out of Chennai/Mumbai.

Job Purpose:

The Business Performance Analyst/Specialist is responsible for leading the development, alignment, and deployment of organizational and business unit objectives across departments and teams. This role drives the implementation of strategy maps/balanced scorecards which establishes relevant KPIs to monitor progress and support data-driven decision-making in alignment with strategic goals/priorities.

Roles & Responsibilities:

•Framework Deployment: Implement and maintain performance management frameworks such as Balanced Scorecards or OKRs.

•Objective Alignment: Drive the development and cascading of corporate and business unit objectives to departments and teams.

•KPI Design: Define and validate KPIs that accurately reflect strategic and operational goals.

•Metric Logic: Develop calculation logic and data collection mechanisms to support performance measurement.

•Reporting & Visualization: Create dashboards and report templates to present performance data in a clear and actionable format.

•Performance Tracking: Monitor KPI progress, analyse deviations, and identify areas for improvement.

•Review Support: Facilitate regular performance reviews and ensure alignment with governance processes.

•Stakeholder Engagement: Collaborate with leaders across functions to align goals.

•Strategic Analysis: Apply tools such as SWOT and PESTLE to support strategic planning and evaluation.

•Culture Building: Support a performance-driven culture through coaching and training of designated KPI champions.

Education requirements

•Bachelor's degree in Business Administration, Industrial Engineering, or Economics (required)

•Master's degree in Business Administration (preferred)

Language requirements

English (mandatory)

Background and experience

Competencies and skills

•Minimum two years&apos experience as a corporate strategy and/or business performance

•Certified Balanced Scorecard Professional (preferred)

•Certified Business Analysis Professional (preferred)

•Certified Associate in Project Management (ideal)

•Certified Change Management Professional (ideal)

•Experience with strategy and business performance/kpi systems (e.g. Spider Impact)

•Experience with digital visual management systems

•Practical knowledge of Balanced Scorecard (BSC) and/or Objectives and Key Results (OKR) frameworks

•Proven ability to define KPIs, set SMART targets, and design data collection and calculation methods

•Strategic thinking, business acumen, and strong analytical capabilities

•Proficient in strategic analysis tools such as PESTLE and SWOT

•Skilled in data visualization and reporting tools (e.g., Power BI, Excel)

•Strong presentation and storytelling skills for conveying performance insights


Skills Required
balanced scorecard
This advertiser has chosen not to accept applicants from your region.

Mgr Business Performance

Confidential

Posted today

Job Viewed

Tap Again To Close

Job Description

  • Develop and implement business performance strategies, KPIs, and reporting frameworks.
  • Manage a team of analysts to deliver high-impact insights and performance dashboards.
  • Collaborate with cross-functional teams to identify performance gaps and provide recommendations.
  • Design and delivery of executive-level reports and presentations.
  • Ensure data compliance across performance reporting systems.
  • Drive continuous improvements in reporting.
  • Partner with different teams to get the data and produce insights for the leaders out of it.

What we expect of you

  • Minimum 8 to 11 years of Experience business performance

Basic Qualifications:

  • Lead a team of analyst to provide business insights about the ongoing projects and of overall departmental work to the leaders.
  • Understanding of different KPIs/metrics (operational, projects and financials) and ability to track, monitor and report those.
  • Know the frameworks and visualization methods to present the business progress to the leaders.
  • Good analytical skills.
  • Proficiency with data tools (e. g. excel, power bi, Tableau etc)
  • Experience in communication and presentation to leadership.
  • Excellent stakeholder management skills.
  • Excellent communication and social skills, with the ability to work collaboratively with different teams.

Preferred Qualifications:

  • Ability to work effectively across matrixed organizations and lead in collaboration.
  • Passion for technology and customer success, particularly in driving innovative AI and data solutions.
  • Familiarity with biotech/pharma is beneficial.

Soft Skills:

  • Excellent analytical and solving skills.
  • Ability to work effectively with global, virtual teams
  • High degree of initiative and self-motivation.
  • Ability to handle multiple priorities successfully.
  • Team-oriented, with a focus on achieving team goals
  • Strong presentation and public speaking skills.

Skills Required
Data Analysis, Financial Modeling, performance metrics, Strategic Planning, Process Improvement, Budget Management
This advertiser has chosen not to accept applicants from your region.

Sr Associate Business Performance

Hyderabad, Andhra Pradesh Amgen

Posted 3 days ago

Job Viewed

Tap Again To Close

Job Description

**Join Amgen's Mission of Serving Patients**
At Amgen, if you feel like you're part of something bigger, it's because you are. Our shared mission-to serve patients living with serious illnesses-drives all that we do.
Since 1980, we've helped pioneer the world of biotech in our fight against the world's toughest diseases. With our focus on four therapeutic areas -Oncology, Inflammation, General Medicine, and Rare Disease- we reach millions of patients each year. As a member of the Amgen team, you'll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.
Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you'll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.
**What you will do**
Let's do this. Let's change the world. The Senior Associate position offers a unique opportunity to join a fun, innovative engineering team within the Enterprise Data Strategy and Engineering (EDSE) organization. You'll work on building next-generation capabilities and services in Data and AI using innovative open-source software, frameworks, tools, and cloud computing services. The role also emphasizes demonstrating these capabilities to support critical business operations and initiatives, ensuring alignment with organizational priorities.
As a senior associate, for business performance, you will monitor departments performance looking at various projects, initiative and ongoing work to track and report the insights and updates.
You will get connected with different teams: engineering, product, project management etc. to understand and report the performance.
+ Analyze business performance data to identify trends, variances, and improvement opportunities.
+ Collaborate with stakeholders to define and refine Key Performance Indicators (KPIs).
+ Develop and maintain dashboards and reports using tools like Power BI, Tableau, or similar.
+ Conduct ad-hoc and deep-dive analyses to support strategic initiatives and operational decisions.
+ Present findings and recommendations to senior leadership in a clear and compelling manner.
+ Support the execution of business performance strategies.
+ Stay updated on industry trends, tools, and best practices in data analytics and business intelligence to track business performance.
+ Provide updates and insights in best possible presentable format for the leadership and other teams.
**What we expect of you**
+ Master's degree and 4 to 6 years of business performance experience OR
+ Bachelor's degree and 6 to 8 years of Information Systems experience OR
+ Diploma and 8 to 11 years of Information Systems experience
+ At least 4 years of relevant experience in a business performance role.
**Basic Qualifications:**
+ Understanding of different KPIs/metrics (operational, projects and financials) and ability to track, monitor and report those.
+ Good analytical skills.
+ Proficiency with data tools (e.g. excel, power bi, Tableau etc)
+ Experience in communication and presentation to leadership.
+ Excellent stakeholder management skills.
+ Excellent communication and social skills, with the ability to work collaboratively with different teams.
**Preferred Qualifications:**
+ Ability to work effectively across matrixed organizations and lead in collaboration.
+ Passion for technology and customer success, particularly in driving innovative AI and data solutions.
+ Familiarity with biotech/pharma is beneficial.
**Soft Skills:**
+ Excellent analytical and solving skills.
+ Ability to work effectively with global, virtual teams
+ High degree of initiative and self-motivation.
+ Ability to handle multiple priorities successfully.
+ Team-oriented, with a focus on achieving team goals
+ Strong presentation and public speaking skills.
**What you can expect of us**
As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we'll support your journey every step of the way.
In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards.
**Apply now**
**for a career that defies imagination**
Objects in your future are closer than they appear. Join us.
**careers.amgen.com**
As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease.
Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
This advertiser has chosen not to accept applicants from your region.

Sr Associate Business Performance

Hyderabad, Andhra Pradesh Amgen

Posted 3 days ago

Job Viewed

Tap Again To Close

Job Description

**Join Amgen's Mission of Serving Patients**
At Amgen, if you feel like you're part of something bigger, it's because you are. Our shared mission-to serve patients living with serious illnesses-drives all that we do.
Since 1980, we've helped pioneer the world of biotech in our fight against the world's toughest diseases. With our focus on four therapeutic areas -Oncology, Inflammation, General Medicine, and Rare Disease- we reach millions of patients each year. As a member of the Amgen team, you'll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.
Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you'll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.
**What you will do**
Let's do this. Let's change the world. The Senior Associate position offers a unique opportunity to join a fun, innovative engineering team within the Enterprise Data Strategy and Engineering (EDSE) organization. You'll work on building next-generation capabilities and services in Data and AI using innovative open-source software, frameworks, tools, and cloud computing services. The role also emphasizes demonstrating these capabilities to support critical business operations and initiatives, ensuring alignment with organizational priorities.
As a senior associate, for business performance, you will monitor departments performance looking at various projects, initiative and ongoing work to track and report the insights and updates.
You will get connected with different teams: engineering, product, project management etc. to understand and report the performance.
+ Analyze business performance data to identify trends, variances, and improvement opportunities.
+ Collaborate with stakeholders to define and refine Key Performance Indicators (KPIs).
+ Develop and maintain dashboards and reports using tools like Power BI, Tableau, or similar.
+ Conduct ad-hoc and deep-dive analyses to support strategic initiatives and operational decisions.
+ Present findings and recommendations to senior leadership in a clear and compelling manner.
+ Support the execution of business performance strategies.
+ Stay updated on industry trends, tools, and best practices in data analytics and business intelligence to track business performance.
+ Provide updates and insights in best possible presentable format for the leadership and other teams.
**What we expect of you**
+ Master's degree and 4 to 6 years of business performance experience OR
+ Bachelor's degree and 6 to 8 years of Information Systems experience OR
+ Diploma and 8 to 11 years of Information Systems experience
+ At least 4 years of relevant experience in a business performance role.
**Basic Qualifications:**
+ Understanding of different KPIs/metrics (operational, projects and financials) and ability to track, monitor and report those.
+ Good analytical skills.
+ Proficiency with data tools (e.g. excel, power bi, Tableau etc)
+ Experience in communication and presentation to leadership.
+ Excellent stakeholder management skills.
+ Excellent communication and social skills, with the ability to work collaboratively with different teams.
**Preferred Qualifications:**
+ Ability to work effectively across matrixed organizations and lead in collaboration.
+ Passion for technology and customer success, particularly in driving innovative AI and data solutions.
+ Familiarity with biotech/pharma is beneficial.
**Soft Skills:**
+ Excellent analytical and solving skills.
+ Ability to work effectively with global, virtual teams
+ High degree of initiative and self-motivation.
+ Ability to handle multiple priorities successfully.
+ Team-oriented, with a focus on achieving team goals
+ Strong presentation and public speaking skills.
**What you can expect of us**
As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we'll support your journey every step of the way.
In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards.
**Apply now**
**for a career that defies imagination**
Objects in your future are closer than they appear. Join us.
**careers.amgen.com**
As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease.
Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
This advertiser has chosen not to accept applicants from your region.

Business Performance & Insight Analyst

Bengaluru, Karnataka Confidential

Posted today

Job Viewed

Tap Again To Close

Job Description

Who are we

At Finastra, we are a dynamic global provider of open finance software solutions, dedicated to expanding access to financial services. Our innovative applications span Lending, Payments, Treasury and Capital Markets, and Universal Banking. Proudly serving over 8,000 customers, including 45 of the world&aposs top 50 banks, we aim to boost financial inclusion for all. Join us and be part of a vibrant company that embraces diverse perspectives, and is committed to doing well by doing good.

What will you contribute

Working collaboratively and in partnership with the business to provide operational support and enablement for our project managers, business operations, finance & other teams by further supporting them in the use of any prescribed tooling like Kimble, NetSuite, SFDC etc.

  • Ensuring the business is operationally executing to the required standards within the purview of the tools available
  • Being in alignment with the other Business Excellence teams and ensure Finastra is operationally ready to execute new or operational change wherever required.

Responsibilities & Deliverables: Your deliverables will include, but are not limited to, the following:

  • First Level Kimble Support Project Support (Cost/Revenue/Milestones/Expenses etc)

Element Activation Pending Closure Planned hours update (Baseline)

Revenue Adjustments Cost Adjustments as required Change of Engagement/Proposal Owners / Access /RoleChange of Entity/Client Name/Currency/VAT correction Milestones- Deletion/Revert/Queries Queries to Expenses Invoicing Support/Invoice failure Kimble Write Off - Unbilled Charges Timesheet Support Adjustments/Request for Timesheet Approval/Re-assignment of approver/Reverting Timesheets WAR Request/ Activation Resource Assignments/Resource Assignment issues Internal Project Creation Support Presales Project creation Perform month end activity to close the period/books and help finance and account to recognize the revenue Data Hygiene reports and corrections Kimble testing for 1FinMigration & testing support Go live Support-Activations clean up, Hypercare

  • OA Support Invoicing Support-Credit Notes/RA / Reissue Invoices-Tax/Description issue on invoices/Invoice Rejections Access request Pending Close Timesheet Support
  • SFDC Support Opportunity/ SO Support Client/Client Address /Territory Change/Currency change and Deal sheet Submissionist by Sub creation
  • Pearl Support OBS correction Modification of Milestone RLF correction Total amount correction Split of PS and FED Add or deletion of products Project type changes
  • ARIS License Support
  • Login Issues
  • License request/Clean-up Database creation & backup to share point

Required Experience :

  • 2-4Yrs
  • Good communication skills – Verbal and Written
  • Good analytical and problem-solving skills

PMO experience is an added advantage



  • Good experience working with PSA /project management tool like( Kimble, OpenAir, NetSuite)

    Coupa Min 2+Yrs is must & Should

    • Strong Excel knowledge & MS office Skills –

    Must Strong knowledge in working with information systems – run reports, usage of BI/DOMO/Power BI, define required reports - Good to have

    Benefits

    We are proud to offer a range of incentives to our employees worldwide. These benefits are available to everyone, regardless of grade, and reflect the values we uphold:

    • Flexibility: Enjoy unlimited vacation, based on your location and business priorities. Hybrid working arrangements, and inclusive policies such as paid time off for voting, bereavement, and sick leave.
    • Well-being: Access confidential one-on-one therapy through our Employee Assistance Program, unlimited personalized coaching via our coaching app, and access to our Gather Groups for emotional and mental support.
    • Medical, life & disability insurance, retirement plan, lifestyle and other benefits*
    • ESG: Benefit from paid time off for volunteering and donation matching.
    • DEI: Participate in multiple DE&I groups for open involvement (e.g., Count Me In, , , , ).
    • Career Development: Access online learning and accredited courses through our Skills & Career Navigator tool.
    • Recognition: Be part of our global recognition program, Finastra Celebrates, and contribute to regular employee surveys to help shape Finastra and foster a culture where everyone is engaged and empowered to perform at their best.
    • Specific benefits may vary by location.

    At Finastra, each individual is unique, bringing their own ideas, thoughts, cultural beliefs, backgrounds, and experiences together. We learn from one another, embrace and celebrate our differences, and create an environment where everyone feels safe to be themselves.

    Be unique, be exceptional, and help us make a difference at Finastra!


    Skills Required
    Sfdc, Power Bi, Netsuite, Bi, Excel, Ms Office, Domo, Coupa
    This advertiser has chosen not to accept applicants from your region.

    Sr Associate Business Performance

    Confidential

    Posted today

    Job Viewed

    Tap Again To Close

    Job Description

    • Analyze business performance data to identify trends, variances, and improvement opportunities.
    • Collaborate with stakeholders to define and refine Key Performance Indicators (KPIs).
    • Develop and maintain dashboards and reports using tools like Power BI, Tableau, or similar.
    • Conduct ad-hoc and deep-dive analyses to support strategic initiatives and operational decisions.
    • Present findings and recommendations to senior leadership in a clear and compelling manner.
    • Support the execution of business performance strategies.
    • Stay updated on industry trends, tools, and best practices in data analytics and business intelligence to track business performance.
    • Provide updates and insights in best possible presentable format for the leadership and other teams.
    • What we expect of you masters degree and 4 to 6 years of business performance experience OR
    • bachelors degree and 6 to 8 years of Information Systems experience OR
    • Diploma and 8 to 11 years of Information Systems experience
    • At least 4 years of relevant experience in a business performance role.

    Basic Qualifications:

    • Understanding of different KPIs/metrics (operational, projects and financials) and ability to track, monitor and report those.
    • Good analytical skills.
    • Proficiency with data tools (e. g. excel, power bi, Tableau etc)
    • Experience in communication and presentation to leadership.
    • Excellent stakeholder management skills.
    • Excellent communication and social skills, with the ability to work collaboratively with different teams.

    Preferred Qualifications:

    • Ability to work effectively across matrixed organizations and lead in collaboration.
    • Passion for technology and customer success, particularly in driving innovative AI and data solutions.
    • Familiarity with biotech/pharma is beneficial.
    • Soft Skills: Excellent analytical and solving skills.
    • Ability to work effectively with global, virtual teams
    • High degree of initiative and self-motivation.
    • Ability to handle multiple priorities successfully.
    • Team-oriented, with a focus on achieving team goals
    • Strong presentation and public speaking skills.

    Skills Required
    Analytical, Presentation, Excel, Power Bi, Tableau, Operational, Projects
    This advertiser has chosen not to accept applicants from your region.
    Be The First To Know

    About the latest Business performance Jobs in India !

    Sr Executive - Relationship & Business Performance

    Madurai, Tamil Nadu Swiggy

    Posted today

    Job Viewed

    Tap Again To Close

    Job Description

    Way of Working - Office/Field - Employees will work full-time from their Base Location About the Team & Role- Swiggy Instamart, is building the convenience grocery segment in India. We offer more than 2500 items to our customers within 10-15 mins. We are striving to augment our consumer promise of enabling unparalleled convenience by making grocery delivery instant and delightful. Instamart has been operating in 25+ cities across India and plan to expand to a few more soon. We have seen immense love from the customers till now and are excited to redefine how India shops. We are hiring the role of Senior Executive- Relationship & Business Performance for the team of City Business Operations. Responsibilities- * Recommend and advise on best practices of picking and packing to improve Cx (Customer Experience) experience. * Advise partner stores on mechanisms/ processes leading to correct picking/ packing/ billing of Cx orders using appropriate tools and dashboards. * Guide partners on proper usage of dashboards and other portals to prevent any inaccuracies leading to Cx impact. * Assess the quality of Pods on cleanliness, hygiene and DE issues and suggest measures to enhance smooth Ops leading to better Customer Experience. * Advise partner stores on speed perception and order fulfillment. Recommend best practices of the same to improve Cx. * Provide recommendations to partners for continuous improvement on delivering best Cx metrics. * Provide recommendations on the training aspects required to deliver/improve Cx metrics. * Provide recommendations to the partners regarding the change in demand pattern/ spike in order volumes due to holidays/ peak season and suggest/ propose measures to prevent any Cx impact.Qualifications- * Graduate / 3-5 years of retail management experience * Must have led 15+ people/ employees at Retail/ Store. * Problem solving, data-driven decision-making * Adaptability to dynamic situations. * Experience from retail/FMCG/ quick commerce Industry."We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regards to race, color, religion, sex, disability status, or any other characteristic protected by the law"
    This advertiser has chosen not to accept applicants from your region.

    Sr Executive - Relationship & Business Performance

    Tirupati, Andhra Pradesh Swiggy

    Posted today

    Job Viewed

    Tap Again To Close

    Job Description

    Way of Working - Office/Field - Employees will work full-time from their Base Location About the Team & Role- Swiggy Instamart, is building the convenience grocery segment in India. We offer more than 2500 items to our customers within 10-15 mins. We are striving to augment our consumer promise of enabling unparalleled convenience by making grocery delivery instant and delightful. Instamart has been operating in 25+ cities across India and plan to expand to a few more soon. We have seen immense love from the customers till now and are excited to redefine how India shops. We are hiring the role of Senior Executive- Relationship & Business Performance for the team of City Business Operations. Responsibilities- * Recommend and advise on best practices of picking and packing to improve Cx (Customer Experience) experience. * Advise partner stores on mechanisms/ processes leading to correct picking/ packing/ billing of Cx orders using appropriate tools and dashboards. * Guide partners on proper usage of dashboards and other portals to prevent any inaccuracies leading to Cx impact. * Assess the quality of Pods on cleanliness, hygiene and DE issues and suggest measures to enhance smooth Ops leading to better Customer Experience. * Advise partner stores on speed perception and order fulfillment. Recommend best practices of the same to improve Cx. * Provide recommendations to partners for continuous improvement on delivering best Cx metrics. * Provide recommendations on the training aspects required to deliver/improve Cx metrics. * Provide recommendations to the partners regarding the change in demand pattern/ spike in order volumes due to holidays/ peak season and suggest/ propose measures to prevent any Cx impact.Qualifications- * Graduate / 3-5 years of retail management experience * Must have led 15+ people/ employees at Retail/ Store. * Problem solving, data-driven decision-making * Adaptability to dynamic situations. * Experience from retail/FMCG/ quick commerce Industry."We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regards to race, color, religion, sex, disability status, or any other characteristic protected by the law"
    This advertiser has chosen not to accept applicants from your region.

    Sr Executive - Relationship & Business Performance

    Erode, Tamil Nadu Swiggy

    Posted today

    Job Viewed

    Tap Again To Close

    Job Description

    Way of Working - Office/Field - Employees will work full-time from their Base Location About the Team & Role- Swiggy Instamart, is building the convenience grocery segment in India. We offer more than 2500 items to our customers within 10-15 mins. We are striving to augment our consumer promise of enabling unparalleled convenience by making grocery delivery instant and delightful. Instamart has been operating in 25+ cities across India and plan to expand to a few more soon. We have seen immense love from the customers till now and are excited to redefine how India shops. We are hiring the role of Senior Executive- Relationship & Business Performance for the team of City Business Operations. Responsibilities- * Recommend and advise on best practices of picking and packing to improve Cx (Customer Experience) experience. * Advise partner stores on mechanisms/ processes leading to correct picking/ packing/ billing of Cx orders using appropriate tools and dashboards. * Guide partners on proper usage of dashboards and other portals to prevent any inaccuracies leading to Cx impact. * Assess the quality of Pods on cleanliness, hygiene and DE issues and suggest measures to enhance smooth Ops leading to better Customer Experience. * Advise partner stores on speed perception and order fulfillment. Recommend best practices of the same to improve Cx. * Provide recommendations to partners for continuous improvement on delivering best Cx metrics. * Provide recommendations on the training aspects required to deliver/improve Cx metrics. * Provide recommendations to the partners regarding the change in demand pattern/ spike in order volumes due to holidays/ peak season and suggest/ propose measures to prevent any Cx impact.Qualifications- * Graduate / 3-5 years of retail management experience * Must have led 15+ people/ employees at Retail/ Store. * Problem solving, data-driven decision-making * Adaptability to dynamic situations. * Experience from retail/FMCG/ quick commerce Industry."We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regards to race, color, religion, sex, disability status, or any other characteristic protected by the law"
    This advertiser has chosen not to accept applicants from your region.
     

    Nearby Locations

    Other Jobs Near Me

    Industry

    1. request_quote Accounting
    2. work Administrative
    3. eco Agriculture Forestry
    4. smart_toy AI & Emerging Technologies
    5. school Apprenticeships & Trainee
    6. apartment Architecture
    7. palette Arts & Entertainment
    8. directions_car Automotive
    9. flight_takeoff Aviation
    10. account_balance Banking & Finance
    11. local_florist Beauty & Wellness
    12. restaurant Catering
    13. volunteer_activism Charity & Voluntary
    14. science Chemical Engineering
    15. child_friendly Childcare
    16. foundation Civil Engineering
    17. clean_hands Cleaning & Sanitation
    18. diversity_3 Community & Social Care
    19. construction Construction
    20. brush Creative & Digital
    21. currency_bitcoin Crypto & Blockchain
    22. support_agent Customer Service & Helpdesk
    23. medical_services Dental
    24. medical_services Driving & Transport
    25. medical_services E Commerce & Social Media
    26. school Education & Teaching
    27. electrical_services Electrical Engineering
    28. bolt Energy
    29. local_mall Fmcg
    30. gavel Government & Non Profit
    31. emoji_events Graduate
    32. health_and_safety Healthcare
    33. beach_access Hospitality & Tourism
    34. groups Human Resources
    35. precision_manufacturing Industrial Engineering
    36. security Information Security
    37. handyman Installation & Maintenance
    38. policy Insurance
    39. code IT & Software
    40. gavel Legal
    41. sports_soccer Leisure & Sports
    42. inventory_2 Logistics & Warehousing
    43. supervisor_account Management
    44. supervisor_account Management Consultancy
    45. supervisor_account Manufacturing & Production
    46. campaign Marketing
    47. build Mechanical Engineering
    48. perm_media Media & PR
    49. local_hospital Medical
    50. local_hospital Military & Public Safety
    51. local_hospital Mining
    52. medical_services Nursing
    53. local_gas_station Oil & Gas
    54. biotech Pharmaceutical
    55. checklist_rtl Project Management
    56. shopping_bag Purchasing
    57. home_work Real Estate
    58. person_search Recruitment Consultancy
    59. store Retail
    60. point_of_sale Sales
    61. science Scientific Research & Development
    62. wifi Telecoms
    63. psychology Therapy
    64. pets Veterinary
    View All Business Performance Jobs