771 Business Process Management jobs in India
Manager Business Process Management [T500-20594]
Hyderabad, Andhra Pradesh
McDonald's
Posted 3 days ago
Job Viewed
Job Description
About McDonald’s:
One of the world’s largest employers with locations in more than 100 countries, McDonald’s Corporation has corporate opportunities in Hyderabad. Our global offices serve as dynamic innovation and operations hubs, designed to expand McDonald's global talent base and in-house expertise. Our new office in Hyderabad will bring together knowledge across business, technology, analytics, and AI, accelerating our ability to deliver impactful solutions for the business and our customers across the globe.
We are excited to announce an opening for a Technology Testing Analyst at MCC India.
Please find below the details of the role and its responsibilities.
Manager, Business Process Mgmt. (PEX Performance Reporting)
Job Description:
McDonald’s has an exciting opportunity for a Manager, Business Process Mgmt. (PEX Performance Reporting) role based in our India Global Business Services Office. This role plays a critical role in ensuring the efficiency, quality, and reliability of service delivery within the People Experience function. This role is responsible for developing, maintaining, and delivering daily performance dashboards and reports that provide actionable insights on the operational effectiveness of both the service team and enabling technologies. The manager will work closely with functional leads, technology partners, the Enterprise Data & Analytics organization and ESM to track key metrics, flag issues, and identify opportunities to enhance performance and user experience.
The candidate is expected to reside within India.
Responsibilities:
Performance Monitoring & Reporting:
- Monitor daily operational performance across shared services including case management, SLAs, response/resolution times, and service quality.
- Track the performance and availability of enabling technologies (e.g., HRIS, case management tools, chatbot performance).
- Develop and deliver real-time and scheduled reports, dashboards, and insights to key stakeholders.
- Ensure accurate, timely data collection and reporting in alignment with agreed KPIs and SLAs.
Analytics & Insights:
- Analyze trends, variances, and root causes in service performance and system usage.
- Provide recommendations for improvements based on insights from service and tech data.
- Collaborate with process owners and operational teams to support issue resolution and process refinement.
Stakeholder Engagement:
- Act as a key liaison between the Shared Services leadership, technology teams, and service delivery units to ensure transparency and alignment on performance.
- Present findings to senior stakeholders through dashboards and regular performance reviews.
- Support leadership with ad-hoc performance analysis and reporting needs.
Data Governance & Tools:
- Ensure data integrity and consistency across reporting tools and sources.
- Work with internal teams to define and refine data standards and metrics definitions.
- Continuously improve the reporting infrastructure and tools to enhance automation and usability.
Experience:
- Proven experience in performance reporting, data analytics, or operations management within a Shared Services or HR Operations environment.
- Strong analytical skills and proficiency in reporting/visualization tools (e.g., Power BI, Tableau, Excel).
- Understanding of HR service delivery models and enabling technologies (e.g., ServiceNow, SuccessFactors, etc.).
- Ability to synthesize large volumes of data into clear, actionable insights.
- Strong attention to detail, data accuracy, and data integrity.
- Effective stakeholder management and communication skills.
This advertiser has chosen not to accept applicants from your region.
0
Management Consultant - Business Process Improvement
390001 Vadodara, Gujarat
₹90000 Annually
WhatJobs
Posted 17 days ago
Job Viewed
Job Description
Our client is seeking an experienced and analytical Management Consultant specializing in Business Process Improvement to join our esteemed consulting practice. This role is crucial in assisting organizations to streamline operations, enhance efficiency, and achieve strategic objectives through process optimization. You will be responsible for conducting in-depth analyses of existing business processes, identifying bottlenecks, inefficiencies, and areas for enhancement. The ideal candidate possesses exceptional analytical skills, a strong understanding of various business methodologies (e.g., Lean, Six Sigma), and the ability to translate complex findings into actionable recommendations. You will work closely with client stakeholders at all levels, from executive leadership to operational teams, to gather data, facilitate workshops, and drive change management initiatives. Responsibilities include developing process maps, conducting root cause analyses, designing improved workflows, and supporting the implementation of proposed solutions. Strong communication, presentation, and project management skills are essential. This position requires a consultant who can build rapport, influence decision-making, and deliver tangible value to clients. The ability to adapt to a hybrid work model, balancing client-site visits with remote analysis and reporting, is expected. We are looking for a proactive individual who can identify opportunities for improvement and guide clients through transformative change. This is an excellent opportunity to work on diverse projects across various industries and contribute to significant organizational improvements.
Key Responsibilities:
Key Responsibilities:
- Analyze existing business processes to identify inefficiencies, bottlenecks, and areas for improvement.
- Develop comprehensive process maps and documentation for current and future state operations.
- Conduct root cause analysis to understand underlying issues affecting process performance.
- Design and recommend optimized business processes, leveraging best practices and methodologies.
- Facilitate workshops and interviews with stakeholders to gather requirements and insights.
- Develop business cases and project plans for process improvement initiatives.
- Support the implementation of new processes and technologies, including change management activities.
- Measure and report on the impact of implemented changes, tracking key performance indicators (KPIs).
- Prepare and deliver compelling presentations to client leadership and project teams.
- Stay current with industry trends and best practices in business process management and operational excellence.
- Master's degree in Business Administration, Operations Management, Industrial Engineering, or a related field.
- Minimum of 6 years of experience in management consulting, with a specialization in business process improvement.
- Proven expertise in methodologies such as Lean, Six Sigma, or other process optimization frameworks.
- Strong analytical, problem-solving, and critical thinking skills.
- Excellent facilitation, communication, and presentation skills.
- Experience with change management principles and practices.
- Ability to manage multiple projects simultaneously and work effectively in a hybrid environment.
- Proficiency in process modeling tools (e.g., Visio) and project management software.
- Demonstrated ability to build strong client relationships and influence stakeholders.
This advertiser has chosen not to accept applicants from your region.
1
Lead Management Consultant - Business Process Improvement
400601 Thane, Maharashtra
₹140000 Annually
WhatJobs
Posted today
Job Viewed
Job Description
Our client, a prestigious consulting firm, is seeking an experienced Lead Management Consultant to spearhead business process improvement initiatives for their diverse clientele in Thane, Maharashtra, IN . This role demands a strategic thinker with a proven track record in analyzing complex business operations, identifying inefficiencies, and designing and implementing transformative solutions. You will lead project teams, manage client relationships, and deliver high-impact recommendations that drive operational excellence and profitability. The ideal candidate possesses deep expertise in methodologies such as Lean, Six Sigma, and Business Process Reengineering (BPR). Responsibilities include conducting thorough diagnostic assessments, mapping current processes, and developing optimized future-state designs. You will work closely with clients’ senior leadership to gain buy-in, manage change effectively, and ensure the successful adoption of new processes. This position requires exceptional analytical skills, robust problem-solving capabilities, and outstanding communication and stakeholder management abilities. You will be responsible for developing project plans, managing timelines and budgets, and ensuring the quality of deliverables. The ability to translate complex findings into actionable insights and coach client teams through the implementation phase is crucial. This is an exceptional opportunity for a seasoned consultant to drive significant organizational change and deliver measurable business value.
Responsibilities:
Responsibilities:
- Lead and manage consulting engagements focused on business process improvement.
- Conduct comprehensive assessments of current business operations and identify areas for optimization.
- Develop and implement strategies utilizing Lean, Six Sigma, and BPR methodologies.
- Map existing business processes and design optimized future-state workflows.
- Facilitate workshops and stakeholder interviews to gather data and build consensus.
- Develop business cases and present recommendations to senior client management.
- Manage project teams, timelines, and budgets to ensure successful delivery.
- Drive change management initiatives to support process adoption and sustainment.
- Coach and mentor client teams throughout the implementation process.
- Monitor and measure the impact of implemented process changes.
- Contribute to the development of the firm's consulting methodologies and knowledge base.
- Master's degree in Business Administration, Engineering, or a related field.
- Minimum of 6-8 years of experience in management consulting, with a specialization in business process improvement.
- Proven expertise in Lean, Six Sigma (Green or Black Belt preferred), and BPR.
- Demonstrated ability to lead complex projects and manage client relationships effectively.
- Strong analytical, problem-solving, and critical thinking skills.
- Excellent facilitation, communication, and presentation skills.
- Experience with process modeling tools and techniques.
- Ability to work collaboratively with diverse teams and stakeholders.
- Strategic mindset with a focus on delivering measurable business results.
- Experience in change management is essential.
This advertiser has chosen not to accept applicants from your region.
2
Operations Manager - Business Process Improvement
411001 Pune, Maharashtra
₹85000 Annually
WhatJobs
Posted 5 days ago
Job Viewed
Job Description
Our client is a well-established firm seeking a strategic and detail-oriented Operations Manager to lead their business process improvement initiatives in Pune, Maharashtra, IN . This role is critical in analyzing current operations, identifying inefficiencies, and implementing effective solutions to enhance productivity, reduce costs, and improve overall organizational performance. The ideal candidate will have a strong background in operations management, a deep understanding of process optimization methodologies, and excellent leadership capabilities.
Responsibilities:
Responsibilities:
- Analyze existing business processes across various departments to identify areas for improvement, bottlenecks, and inefficiencies.
- Develop and implement strategic plans for process optimization, utilizing methodologies such as Lean, Six Sigma, and Agile.
- Design and document new workflows and Standard Operating Procedures (SOPs) to enhance efficiency and consistency.
- Lead cross-functional teams in the implementation of process improvements, ensuring buy-in and successful adoption.
- Monitor key performance indicators (KPIs) related to operational efficiency, cost reduction, and quality.
- Manage projects from initiation to completion, ensuring they are delivered on time and within budget.
- Train staff on new processes and best practices, fostering a culture of continuous improvement.
- Conduct regular audits to ensure compliance with established procedures and quality standards.
- Collaborate with IT and other departments to implement technological solutions that support process improvements.
- Prepare comprehensive reports on operational performance, project status, and recommendations for management.
- Stay abreast of industry best practices and emerging technologies in operations management.
- Ensure a high level of customer satisfaction through efficient and effective operations.
- Bachelor's degree in Business Administration, Industrial Engineering, Operations Management, or a related field. Master's degree preferred.
- Minimum of 7-10 years of progressive experience in operations management, with a strong focus on business process improvement.
- Proven expertise in Lean Manufacturing, Six Sigma (certification preferred), or other process optimization methodologies.
- Demonstrated experience in project management, including planning, execution, and monitoring.
- Strong analytical, problem-solving, and decision-making skills.
- Excellent leadership, communication, and interpersonal skills, with the ability to influence stakeholders at all levels.
- Proficiency in using project management software and ERP/CRM systems.
- Ability to work effectively in a fast-paced and dynamic environment.
- Strong understanding of financial principles related to operational costs and efficiency.
- Experience in managing change and driving organizational transformation.
This advertiser has chosen not to accept applicants from your region.
3
Business Operations Manager
World Wide Technology
Posted today
Job Viewed
Job Description
**Job Title:** Business Operations Manager
**Location:** Remote, India
For 35 years, WWT has been helping the world's biggest brands dream big and build bigger. With 12,000 amazing people in 42 countries, we bring together digital strategy, AI, cybersecurity, cloud, and rock-solid infrastructure. We don't just sell hardware-we design, build, and support everything our customers need to succeed. Oh, and in 2025, we were ranked the 9th best place to work. so we must be doing something right.
**About the role:**
The SC&E Business Operations Manager, India plays a critical role in driving organizational effectiveness, culture, and performance for the SC&E organization in the region. This role assumes responsibility for managing and executing regional initiatives while ensuring alignment with global priorities. The manager will serve as a key representative of the SC&E business in region.
As the team grows, this role will also act as a mentor and coach for matrixed resources across the organization, helping to build capability, consistency, and scalability. The role requires a strong balance of strategic oversight, project management, and on-the-ground execution to ensure success.
**Roles and Responsibilities:**
+ Regional Leadership & Representation
+ Serve as a SC&E representative in the India region, presenting in key meetings to represent the business.
+ Partner with global and regional stakeholders to ensure alignment of global activities with broader business priorities.
+ Act as a mentor/coach to matrixed resources across the team to support capability-building and long-term talent development.
+ Operations & Event Support
+ Plan and execute training sessions and regional meetings, including scheduling, booking venues, managing invitations, coordinating catering, and overseeing social activities.
+ Provide onsite support during events to ensure seamless delivery.
+ Serve as the point of contact for logistical and operational needs for SC&E in the APAC region.
+ Training & Development
+ Identify regional training needs and scale programs across India by introducing new learning opportunities and driving "train-the-trainer" initiatives.
+ Partner with global L&D teams to ensure consistency and quality of training delivery.
+ Track participation and effectiveness to inform continuous improvement.
+ Culture & Engagement (Great Place to Work)
+ Collaborate with cross-functional teams to design and activate cultural and engagement initiatives that strengthen employee experience and support Great Place to Work (GPTW) goals.
+ Champion best practices for inclusion, recognition, and team connectivity across APAC.
+ Change Management & Communications
+ Support organizational change management activities, including communications, stakeholder engagement, and creation of training materials for initiatives impacting the APAC region.
+ Collaborate with cross-functional teams to design and implement process improvements and innovative initiatives.
+ Develop and deliver clear, engaging regional communications to promote training programs, cultural initiatives, and key business updates.
+ Ensure alignment with global messaging and branding standards.
**Qualifications**
+ Strong organizational and project management skills with proven ability to oversee complex regional operations.
+ Experience leading and mentoring matrixed teams/resources in a global, cross-cultural environment.
+ Demonstrated success in scaling training programs and "train-the-trainer" models.
+ Excellent written and verbal communication skills, with experience developing communications and driving change initiatives.
+ Ability to balance strategic planning with hands-on execution.
+ Travel within India ~10-15%
**Benefits**
The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:
+ Health and Wellbeing: Heath, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
+ Financial Benefits: Competitive pay, Profit Sharing, PF Plan with Company Matching, NPS (National Pension Scheme), Life and Disability Insurance, Tuition Reimbursement
+ Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Day of Caring for social responsibility, Bereavement
World Wide Technology is an Equal Opportunity Employer.
WWT will consider for employment, without regard to disability, a disabled applicant who satisfies the requisite skill, experience, education, and other job-related requirements of the job and is capable of performing the essential requirements of the job with or without reasonable accommodation. World Wide Technology is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or other characteristics protected by law. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please call and ask for Human Resources.
**Location:** Remote, India
For 35 years, WWT has been helping the world's biggest brands dream big and build bigger. With 12,000 amazing people in 42 countries, we bring together digital strategy, AI, cybersecurity, cloud, and rock-solid infrastructure. We don't just sell hardware-we design, build, and support everything our customers need to succeed. Oh, and in 2025, we were ranked the 9th best place to work. so we must be doing something right.
**About the role:**
The SC&E Business Operations Manager, India plays a critical role in driving organizational effectiveness, culture, and performance for the SC&E organization in the region. This role assumes responsibility for managing and executing regional initiatives while ensuring alignment with global priorities. The manager will serve as a key representative of the SC&E business in region.
As the team grows, this role will also act as a mentor and coach for matrixed resources across the organization, helping to build capability, consistency, and scalability. The role requires a strong balance of strategic oversight, project management, and on-the-ground execution to ensure success.
**Roles and Responsibilities:**
+ Regional Leadership & Representation
+ Serve as a SC&E representative in the India region, presenting in key meetings to represent the business.
+ Partner with global and regional stakeholders to ensure alignment of global activities with broader business priorities.
+ Act as a mentor/coach to matrixed resources across the team to support capability-building and long-term talent development.
+ Operations & Event Support
+ Plan and execute training sessions and regional meetings, including scheduling, booking venues, managing invitations, coordinating catering, and overseeing social activities.
+ Provide onsite support during events to ensure seamless delivery.
+ Serve as the point of contact for logistical and operational needs for SC&E in the APAC region.
+ Training & Development
+ Identify regional training needs and scale programs across India by introducing new learning opportunities and driving "train-the-trainer" initiatives.
+ Partner with global L&D teams to ensure consistency and quality of training delivery.
+ Track participation and effectiveness to inform continuous improvement.
+ Culture & Engagement (Great Place to Work)
+ Collaborate with cross-functional teams to design and activate cultural and engagement initiatives that strengthen employee experience and support Great Place to Work (GPTW) goals.
+ Champion best practices for inclusion, recognition, and team connectivity across APAC.
+ Change Management & Communications
+ Support organizational change management activities, including communications, stakeholder engagement, and creation of training materials for initiatives impacting the APAC region.
+ Collaborate with cross-functional teams to design and implement process improvements and innovative initiatives.
+ Develop and deliver clear, engaging regional communications to promote training programs, cultural initiatives, and key business updates.
+ Ensure alignment with global messaging and branding standards.
**Qualifications**
+ Strong organizational and project management skills with proven ability to oversee complex regional operations.
+ Experience leading and mentoring matrixed teams/resources in a global, cross-cultural environment.
+ Demonstrated success in scaling training programs and "train-the-trainer" models.
+ Excellent written and verbal communication skills, with experience developing communications and driving change initiatives.
+ Ability to balance strategic planning with hands-on execution.
+ Travel within India ~10-15%
**Benefits**
The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:
+ Health and Wellbeing: Heath, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
+ Financial Benefits: Competitive pay, Profit Sharing, PF Plan with Company Matching, NPS (National Pension Scheme), Life and Disability Insurance, Tuition Reimbursement
+ Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Day of Caring for social responsibility, Bereavement
World Wide Technology is an Equal Opportunity Employer.
WWT will consider for employment, without regard to disability, a disabled applicant who satisfies the requisite skill, experience, education, and other job-related requirements of the job and is capable of performing the essential requirements of the job with or without reasonable accommodation. World Wide Technology is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or other characteristics protected by law. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please call and ask for Human Resources.
This advertiser has chosen not to accept applicants from your region.
4
Business Operations Analyst
Gurugram, Uttar Pradesh
NTT America, Inc.
Posted today
Job Viewed
Job Description
**The Company**
NTT DATA Services is a top 10 global services company and part of the NTT Group, a Fortune 29 telecommunications and services company based in Japan. We operate with 60,000 professionals in 36 countries. Every day around the world we help clients explore new ways to respond to market dynamics with flexibility and speed, reduce costs with less risk, and increase productivity to enable growth.
**The Opportunity**
NTT Data is experiencing unprecedented growth as many of our clients are dealing with the technology challenges necessary to stay competitive. As a result, our Finance team is actively seeking a results-oriented Accounting/Finance resources to join our team in Gurgaon.
The Account Operations Team supports our NTT DATA Account Leaders in Contract Management, Account Governance and Business Process Compliance activities to enable timely order-to-cash process and effective coordination between Sales, Forecasting, ERP and Resourcing actions. The primary objective of this group is enabling Client Managers to focus on account growth by supporting account operations/administrative activities, improving processes/data/ compliance/awareness within or across accounts, providing proactive insights and supporting actions related to org-wide initiatives. The CMS Organization **Business Support Team** is responsible for overall contract management support, account operations tracking, process compliance activities and client onboarding activities. The CMS Operations Support Associate/Sr. Associate supports key processes for a portfolio of accounts reporting to the Operations Team Lead/Manager
**Job Responsibilities:** The incumbent may be required to perform all or a combination of the following essential functions as determined by business necessity
+ Resource who has strong process/business knowledge and experience with Order-to-Cash processes
+ Responsible for account operations tracking, process compliance activities and repeatable administrative actions with minimal coordination or ambiguity related to the process areas
+ Someone with analytical bent of mind who can work on providing continuous improvement ideas
+ Works closely with different teams like resource mgmt., revenue, finance to ensure smooth month, quarter & year end closing process
**Technical Skills**
+ Proficient with MS office suite (MS Excel, MS outlook etc)
+ Ability to use systems effectively for Projects/Time/Resource management and other functions
+ Experience with SAP and Saleforce.com will be an added advantage
**Functional Skills**
+ Experience in at least one of the process areas Project/Time, Contracts/Invoicing/AR is preferred, Order management and master data management will be preferred
+ Resource who has strong process/Business knowledge and experience with Order-to-Cash process
+ Conducting UAT and securing Sign Offs for new requirements under supervision of Technical team/Lead
+ Preferred Operations or Back-office Support Services background
+ Strong communication (verbal and written) & analytical skills and the ability to understand complex business problems and propose solutions.
**Management Skills**
+ Self-managed individual who can effectively organize and manage activities, drive attention to detail, ensure quality of deliverables and optimize results
+ Flexible to business requirements
+ Coordinate with internal resources and stakeholders for the flawless execution of work
+ Effectively communicating your insights and plans to cross-functional team members and management
+ Monitoring deliverables and ensuring timely completion of change requests/requirements
+ Maintaining SLAs and resolving issues within SLA
NTT DATA Services is a top 10 global services company and part of the NTT Group, a Fortune 29 telecommunications and services company based in Japan. We operate with 60,000 professionals in 36 countries. Every day around the world we help clients explore new ways to respond to market dynamics with flexibility and speed, reduce costs with less risk, and increase productivity to enable growth.
**The Opportunity**
NTT Data is experiencing unprecedented growth as many of our clients are dealing with the technology challenges necessary to stay competitive. As a result, our Finance team is actively seeking a results-oriented Accounting/Finance resources to join our team in Gurgaon.
The Account Operations Team supports our NTT DATA Account Leaders in Contract Management, Account Governance and Business Process Compliance activities to enable timely order-to-cash process and effective coordination between Sales, Forecasting, ERP and Resourcing actions. The primary objective of this group is enabling Client Managers to focus on account growth by supporting account operations/administrative activities, improving processes/data/ compliance/awareness within or across accounts, providing proactive insights and supporting actions related to org-wide initiatives. The CMS Organization **Business Support Team** is responsible for overall contract management support, account operations tracking, process compliance activities and client onboarding activities. The CMS Operations Support Associate/Sr. Associate supports key processes for a portfolio of accounts reporting to the Operations Team Lead/Manager
**Job Responsibilities:** The incumbent may be required to perform all or a combination of the following essential functions as determined by business necessity
+ Resource who has strong process/business knowledge and experience with Order-to-Cash processes
+ Responsible for account operations tracking, process compliance activities and repeatable administrative actions with minimal coordination or ambiguity related to the process areas
+ Someone with analytical bent of mind who can work on providing continuous improvement ideas
+ Works closely with different teams like resource mgmt., revenue, finance to ensure smooth month, quarter & year end closing process
**Technical Skills**
+ Proficient with MS office suite (MS Excel, MS outlook etc)
+ Ability to use systems effectively for Projects/Time/Resource management and other functions
+ Experience with SAP and Saleforce.com will be an added advantage
**Functional Skills**
+ Experience in at least one of the process areas Project/Time, Contracts/Invoicing/AR is preferred, Order management and master data management will be preferred
+ Resource who has strong process/Business knowledge and experience with Order-to-Cash process
+ Conducting UAT and securing Sign Offs for new requirements under supervision of Technical team/Lead
+ Preferred Operations or Back-office Support Services background
+ Strong communication (verbal and written) & analytical skills and the ability to understand complex business problems and propose solutions.
**Management Skills**
+ Self-managed individual who can effectively organize and manage activities, drive attention to detail, ensure quality of deliverables and optimize results
+ Flexible to business requirements
+ Coordinate with internal resources and stakeholders for the flawless execution of work
+ Effectively communicating your insights and plans to cross-functional team members and management
+ Monitoring deliverables and ensuring timely completion of change requests/requirements
+ Maintaining SLAs and resolving issues within SLA
This advertiser has chosen not to accept applicants from your region.
5
Business Operations Analyst
Gurugram, Uttar Pradesh
NTT America, Inc.
Posted today
Job Viewed
Job Description
The Account Operations Services/team organization supports our NTT DATA Account Leaders in Contract Management, Account Governance and Business Process Compliance activities to enable timely order-to-cash process and effective coordination between Sales, Forecasting, ERP and Resourcing actions. The primary objective of this group is enabling Client Managers to focus on account growth by supporting account operations/administrative activities, improving processes/data/ compliance/awareness within or across accounts, providing proactive insights and supporting actions related to org-wide initiatives. The AO Organization **Business Support Teams** is responsible for overall contract management support, account operations tracking, process compliance activities and client onboarding activities. The Account Operations Support Associate supports key processes for a portfolio of accounts reporting to the Operations Team Lead/Manager
**Job Responsibilities:** _The incumbent may be required to perform all or a combination of the following essential functions as determined by business necessity_
+ Resource who has strong process/business knowledge and experience with Order-to-Cash processes
+ Responsible for account operations tracking, process compliance activities and repeatable administrative actions with minimal coordination or ambiguity related to the process areas
+ Someone with analytical bent of mind who can work on providing continuous improvement ideas
+ Works closely with different teams like resource mgmt., revenue, finance to ensure smooth month, quarter & year end closing process
**Technical Skills**
+ Proficient with MS office suite (MS Excel, MS outlook etc)
+ Ability to use systems effectively for Projects/Time/Resource management and other functions
+ Experience with SAP and Saleforce.com will be an added advantage
**Functional Skills**
+ Experience in at least one of the process areas Project/Time, Contracts/Invoicing/AR is preferred, Order management and master data management will be preferred
+ Resource who has strong process/Business knowledge and experience with Order-to-Cash process
+ Conducting UAT and securing Sign Offs for new requirements under supervision of Technical team/Lead
+ Preferred Operations or Back-office Support Services background
+ Strong communication (verbal and written) & analytical skills and the ability to understand complex business problems and propose solutions.
**Management Skills**
+ Self-managed individual who can effectively organize and manage activities, drive attention to detail, ensure quality of deliverables and optimize results
+ Flexible to business requirements
+ Coordinate with internal resources and stakeholders for the flawless execution of work
+ Effectively communicating your insights and plans to cross-functional team members and management
+ Monitoring deliverables and ensuring timely completion of change requests/requirements
Maintaining SLAs and resolving issues within SLA
**Job Responsibilities:** _The incumbent may be required to perform all or a combination of the following essential functions as determined by business necessity_
+ Resource who has strong process/business knowledge and experience with Order-to-Cash processes
+ Responsible for account operations tracking, process compliance activities and repeatable administrative actions with minimal coordination or ambiguity related to the process areas
+ Someone with analytical bent of mind who can work on providing continuous improvement ideas
+ Works closely with different teams like resource mgmt., revenue, finance to ensure smooth month, quarter & year end closing process
**Technical Skills**
+ Proficient with MS office suite (MS Excel, MS outlook etc)
+ Ability to use systems effectively for Projects/Time/Resource management and other functions
+ Experience with SAP and Saleforce.com will be an added advantage
**Functional Skills**
+ Experience in at least one of the process areas Project/Time, Contracts/Invoicing/AR is preferred, Order management and master data management will be preferred
+ Resource who has strong process/Business knowledge and experience with Order-to-Cash process
+ Conducting UAT and securing Sign Offs for new requirements under supervision of Technical team/Lead
+ Preferred Operations or Back-office Support Services background
+ Strong communication (verbal and written) & analytical skills and the ability to understand complex business problems and propose solutions.
**Management Skills**
+ Self-managed individual who can effectively organize and manage activities, drive attention to detail, ensure quality of deliverables and optimize results
+ Flexible to business requirements
+ Coordinate with internal resources and stakeholders for the flawless execution of work
+ Effectively communicating your insights and plans to cross-functional team members and management
+ Monitoring deliverables and ensuring timely completion of change requests/requirements
Maintaining SLAs and resolving issues within SLA
This advertiser has chosen not to accept applicants from your region.
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6
Business Operations Analyst
Gurugram, Uttar Pradesh
NTT DATA North America
Posted today
Job Viewed
Job Description
**The Company**
NTT DATA Services is a top 10 global services company and part of the NTT Group, a Fortune 29 telecommunications and services company based in Japan. We operate with 60,000 professionals in 36 countries. Every day around the world we help clients explore new ways to respond to market dynamics with flexibility and speed, reduce costs with less risk, and increase productivity to enable growth.
**The Opportunity**
NTT Data is experiencing unprecedented growth as many of our clients are dealing with the technology challenges necessary to stay competitive. As a result, our Finance team is actively seeking a results-oriented Accounting/Finance resources to join our team in Gurgaon.
The Account Operations Team supports our NTT DATA Account Leaders in Contract Management, Account Governance and Business Process Compliance activities to enable timely order-to-cash process and effective coordination between Sales, Forecasting, ERP and Resourcing actions. The primary objective of this group is enabling Client Managers to focus on account growth by supporting account operations/administrative activities, improving processes/data/ compliance/awareness within or across accounts, providing proactive insights and supporting actions related to org-wide initiatives. The CMS Organization **Business Support Team** is responsible for overall contract management support, account operations tracking, process compliance activities and client onboarding activities. The CMS Operations Support Associate/Sr. Associate supports key processes for a portfolio of accounts reporting to the Operations Team Lead/Manager
**Job Responsibilities:** The incumbent may be required to perform all or a combination of the following essential functions as determined by business necessity
+ Resource who has strong process/business knowledge and experience with Order-to-Cash processes
+ Responsible for account operations tracking, process compliance activities and repeatable administrative actions with minimal coordination or ambiguity related to the process areas
+ Someone with analytical bent of mind who can work on providing continuous improvement ideas
+ Works closely with different teams like resource mgmt., revenue, finance to ensure smooth month, quarter & year end closing process
**Technical Skills**
+ Proficient with MS office suite (MS Excel, MS outlook etc)
+ Ability to use systems effectively for Projects/Time/Resource management and other functions
+ Experience with SAP and Saleforce.com will be an added advantage
**Functional Skills**
+ Experience in at least one of the process areas Project/Time, Contracts/Invoicing/AR is preferred, Order management and master data management will be preferred
+ Resource who has strong process/Business knowledge and experience with Order-to-Cash process
+ Conducting UAT and securing Sign Offs for new requirements under supervision of Technical team/Lead
+ Preferred Operations or Back-office Support Services background
+ Strong communication (verbal and written) & analytical skills and the ability to understand complex business problems and propose solutions.
**Management Skills**
+ Self-managed individual who can effectively organize and manage activities, drive attention to detail, ensure quality of deliverables and optimize results
+ Flexible to business requirements
+ Coordinate with internal resources and stakeholders for the flawless execution of work
+ Effectively communicating your insights and plans to cross-functional team members and management
+ Monitoring deliverables and ensuring timely completion of change requests/requirements
+ Maintaining SLAs and resolving issues within SLA
NTT DATA Services is a top 10 global services company and part of the NTT Group, a Fortune 29 telecommunications and services company based in Japan. We operate with 60,000 professionals in 36 countries. Every day around the world we help clients explore new ways to respond to market dynamics with flexibility and speed, reduce costs with less risk, and increase productivity to enable growth.
**The Opportunity**
NTT Data is experiencing unprecedented growth as many of our clients are dealing with the technology challenges necessary to stay competitive. As a result, our Finance team is actively seeking a results-oriented Accounting/Finance resources to join our team in Gurgaon.
The Account Operations Team supports our NTT DATA Account Leaders in Contract Management, Account Governance and Business Process Compliance activities to enable timely order-to-cash process and effective coordination between Sales, Forecasting, ERP and Resourcing actions. The primary objective of this group is enabling Client Managers to focus on account growth by supporting account operations/administrative activities, improving processes/data/ compliance/awareness within or across accounts, providing proactive insights and supporting actions related to org-wide initiatives. The CMS Organization **Business Support Team** is responsible for overall contract management support, account operations tracking, process compliance activities and client onboarding activities. The CMS Operations Support Associate/Sr. Associate supports key processes for a portfolio of accounts reporting to the Operations Team Lead/Manager
**Job Responsibilities:** The incumbent may be required to perform all or a combination of the following essential functions as determined by business necessity
+ Resource who has strong process/business knowledge and experience with Order-to-Cash processes
+ Responsible for account operations tracking, process compliance activities and repeatable administrative actions with minimal coordination or ambiguity related to the process areas
+ Someone with analytical bent of mind who can work on providing continuous improvement ideas
+ Works closely with different teams like resource mgmt., revenue, finance to ensure smooth month, quarter & year end closing process
**Technical Skills**
+ Proficient with MS office suite (MS Excel, MS outlook etc)
+ Ability to use systems effectively for Projects/Time/Resource management and other functions
+ Experience with SAP and Saleforce.com will be an added advantage
**Functional Skills**
+ Experience in at least one of the process areas Project/Time, Contracts/Invoicing/AR is preferred, Order management and master data management will be preferred
+ Resource who has strong process/Business knowledge and experience with Order-to-Cash process
+ Conducting UAT and securing Sign Offs for new requirements under supervision of Technical team/Lead
+ Preferred Operations or Back-office Support Services background
+ Strong communication (verbal and written) & analytical skills and the ability to understand complex business problems and propose solutions.
**Management Skills**
+ Self-managed individual who can effectively organize and manage activities, drive attention to detail, ensure quality of deliverables and optimize results
+ Flexible to business requirements
+ Coordinate with internal resources and stakeholders for the flawless execution of work
+ Effectively communicating your insights and plans to cross-functional team members and management
+ Monitoring deliverables and ensuring timely completion of change requests/requirements
+ Maintaining SLAs and resolving issues within SLA
This advertiser has chosen not to accept applicants from your region.
7
Business Operations Analyst
Gurugram, Uttar Pradesh
NTT DATA North America
Posted today
Job Viewed
Job Description
The Account Operations Services/team organization supports our NTT DATA Account Leaders in Contract Management, Account Governance and Business Process Compliance activities to enable timely order-to-cash process and effective coordination between Sales, Forecasting, ERP and Resourcing actions. The primary objective of this group is enabling Client Managers to focus on account growth by supporting account operations/administrative activities, improving processes/data/ compliance/awareness within or across accounts, providing proactive insights and supporting actions related to org-wide initiatives. The AO Organization **Business Support Teams** is responsible for overall contract management support, account operations tracking, process compliance activities and client onboarding activities. The Account Operations Support Associate supports key processes for a portfolio of accounts reporting to the Operations Team Lead/Manager
**Job Responsibilities:** _The incumbent may be required to perform all or a combination of the following essential functions as determined by business necessity_
+ Resource who has strong process/business knowledge and experience with Order-to-Cash processes
+ Responsible for account operations tracking, process compliance activities and repeatable administrative actions with minimal coordination or ambiguity related to the process areas
+ Someone with analytical bent of mind who can work on providing continuous improvement ideas
+ Works closely with different teams like resource mgmt., revenue, finance to ensure smooth month, quarter & year end closing process
**Technical Skills**
+ Proficient with MS office suite (MS Excel, MS outlook etc)
+ Ability to use systems effectively for Projects/Time/Resource management and other functions
+ Experience with SAP and Saleforce.com will be an added advantage
**Functional Skills**
+ Experience in at least one of the process areas Project/Time, Contracts/Invoicing/AR is preferred, Order management and master data management will be preferred
+ Resource who has strong process/Business knowledge and experience with Order-to-Cash process
+ Conducting UAT and securing Sign Offs for new requirements under supervision of Technical team/Lead
+ Preferred Operations or Back-office Support Services background
+ Strong communication (verbal and written) & analytical skills and the ability to understand complex business problems and propose solutions.
**Management Skills**
+ Self-managed individual who can effectively organize and manage activities, drive attention to detail, ensure quality of deliverables and optimize results
+ Flexible to business requirements
+ Coordinate with internal resources and stakeholders for the flawless execution of work
+ Effectively communicating your insights and plans to cross-functional team members and management
+ Monitoring deliverables and ensuring timely completion of change requests/requirements
Maintaining SLAs and resolving issues within SLA
**Job Responsibilities:** _The incumbent may be required to perform all or a combination of the following essential functions as determined by business necessity_
+ Resource who has strong process/business knowledge and experience with Order-to-Cash processes
+ Responsible for account operations tracking, process compliance activities and repeatable administrative actions with minimal coordination or ambiguity related to the process areas
+ Someone with analytical bent of mind who can work on providing continuous improvement ideas
+ Works closely with different teams like resource mgmt., revenue, finance to ensure smooth month, quarter & year end closing process
**Technical Skills**
+ Proficient with MS office suite (MS Excel, MS outlook etc)
+ Ability to use systems effectively for Projects/Time/Resource management and other functions
+ Experience with SAP and Saleforce.com will be an added advantage
**Functional Skills**
+ Experience in at least one of the process areas Project/Time, Contracts/Invoicing/AR is preferred, Order management and master data management will be preferred
+ Resource who has strong process/Business knowledge and experience with Order-to-Cash process
+ Conducting UAT and securing Sign Offs for new requirements under supervision of Technical team/Lead
+ Preferred Operations or Back-office Support Services background
+ Strong communication (verbal and written) & analytical skills and the ability to understand complex business problems and propose solutions.
**Management Skills**
+ Self-managed individual who can effectively organize and manage activities, drive attention to detail, ensure quality of deliverables and optimize results
+ Flexible to business requirements
+ Coordinate with internal resources and stakeholders for the flawless execution of work
+ Effectively communicating your insights and plans to cross-functional team members and management
+ Monitoring deliverables and ensuring timely completion of change requests/requirements
Maintaining SLAs and resolving issues within SLA
This advertiser has chosen not to accept applicants from your region.
8
Business Operations Associate
Delhi, Delhi
NxtWave
Posted today
Job Viewed
Job Description
About the Role
We are hiring Business Operations Associates (BOAs) to strengthen our college operations team. In this role, you will play a key part in managing and executing offline assessments in collaboration with colleges , ensuring a seamless experience for students, Training & Placement Officers (TPOs), and internal stakeholders.
While the primary focus will be on assessment and placement operations , responsibilities may evolve based on business requirements , giving you exposure to multiple aspects of operations and analytics.
Key Responsibilities
- Coordinate with colleges and TPOs to plan and execute offline assessments.
- Manage student registrations, mock assessments, and pre-drive communication .
- Ensure effective on-ground execution during assessment drives (logistics, student flow, handling queries, etc.).
- Share assessment results with students, colleges, and internal teams.
- Report on-ground activities immediately to the internal team (real-time updates are critical).
- Prepare and maintain reports, trackers, and dashboards using Google Sheets/Excel.
- Conduct data analysis to provide insights on student performance, participation, and drive effectiveness.
- Support the team with additional operational activities as required by the business.
- Build strong relationships with students, colleges, and internal teams through proactive communication.
Skills & Requirements
- Excellent communication skills (verbal & written).
- Strong proactive and problem-solving mindset with ability to adapt to dynamic requirements.
- Good working knowledge of Google Sheets/Excel, reporting, and analytics .
- Ability to handle on-ground operations confidently and interact with diverse stakeholders.
- Comfortable with travel to colleges for assessment drives.
- F requent travel and field responsibilities.
- Immediate joiners preferred.
Role Details
- Job Title: Business Operations Associate (BOA)
- Location: Hyderabad – frequent travel to colleges required.
- Job Type: Full-time
- No. of Positions: 6
- Working Day s: 6 Days
Compensation: 3.0 - 4.0 LPA
This advertiser has chosen not to accept applicants from your region.
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