596 Business Process Outsourcing jobs in India
Business Process Outsourcing
Posted 4 days ago
Job Viewed
Job Description
Associate – International BPO (Voice/Non-Voice) :
Job Title : Customer Support Associate – International BPO
Location : Bangalore, Mumbai
Shift : Rotational shifts (including night shifts)
Experience : 0–2 years (Freshers welcome)
Job Responsibilities
- Handle inbound calls, emails, and chats from customers and ensure each interaction is accurately logged in the system.
- Provide support to candidates in the recruitment process (e.g., new applicants, rehires) as per standard operating procedures.
- Guide users through the self-service portal and offer navigational support.
- Conduct security verifications in alignment with internal policies and GDPR compliance .
- Make outbound calls when required as per client and company communication guidelines.
- Maintain exceptional data and call quality while meeting productivity benchmarks.
- Foster a collaborative work environment through clear and regular communication with peers and supervisors.
- Adhere to all personnel and operational policies , including attendance, code of conduct, and escalations.
- Ensure process documentation (DTPs, Knowledgebase, SharePoint) is always up-to-date.
- Provide first-contact resolution to avoid escalations and deliver outstanding customer service.
Required Skills & Knowledge
- Proficient in using ticketing systems (ServiceNow preferred), ERP platforms , Microsoft Office Suite , and web browsers.
- Strong technical aptitude and ability to learn systems and processes quickly.
- Excellent verbal and written communication skills with a customer-first mindset.
Preferred Experience
- International BPO or customer support experience preferred.
- Freshers with strong communication and learning abilities are encouraged to apply.
Key Personal Attributes
- Flexible and willing to work rotational shifts
- Positive attitude and strong team spirit
- Ability to handle pressure and meet deadlines
- Punctual, disciplined, and detail-oriented
- Customer-focused and result-driven
- High integrity and professionalism
- Fast learner with a passion for service excellence
#InternationalBPO #BPOJobs #CustomerSupport #VoiceProcess #NonVoiceProcess #CustomerServiceJobs #FreshersWelcome #HiringNow #JobOpening #CallCenterJobs #SupportExecutive #NightShiftJobs #RotationalShift #HelpdeskSupport #ServiceNow #ERP #CommunicationSkills #TechSupport #CustomerExperience #WalkInJobs #HyderabadJobs #BangaloreJobs #PuneJobs #JobSearchIndia #GraduateJobs #UndergraduateJobs #RecruitmentSupport #JobAlert #CareerOpportunity #JoinUs #ImmediateHiring
Business Process Outsourcing
Posted today
Job Viewed
Job Description
Associate – International BPO (Voice/Non-Voice):
Job Title: Customer Support Associate – International BPO
Location: Bangalore, Mumbai
Shift: Rotational shifts (including night shifts)
Experience: 0–2 years (Freshers welcome)
Job Responsibilities
- Handle inbound calls, emails, and chats from customers and ensure each interaction is accurately logged in the system.
- Provide support to candidates in the recruitment process (e.g., new applicants, rehires) as per standard operating procedures.
- Guide users through the self-service portal and offer navigational support.
- Conduct security verifications in alignment with internal policies and GDPR compliance.
- Make outbound calls when required as per client and company communication guidelines.
- Maintain exceptional data and call quality while meeting productivity benchmarks.
- Foster a collaborative work environment through clear and regular communication with peers and supervisors.
- Adhere to all personnel and operational policies, including attendance, code of conduct, and escalations.
- Ensure process documentation (DTPs, Knowledgebase, SharePoint) is always up-to-date.
- Provide first-contact resolution to avoid escalations and deliver outstanding customer service.
Required Skills & Knowledge
- Proficient in using ticketing systems (ServiceNow preferred), ERP platforms, Microsoft Office Suite, and web browsers.
- Strong technical aptitude and ability to learn systems and processes quickly.
- Excellent verbal and written communication skills with a customer-first mindset.
Preferred Experience
- International BPO or customer support experience preferred.
- Freshers with strong communication and learning abilities are encouraged to apply.
Key Personal Attributes
- Flexible and willing to work rotational shifts
- Positive attitude and strong team spirit
- Ability to handle pressure and meet deadlines
- Punctual, disciplined, and detail-oriented
- Customer-focused and result-driven
- High integrity and professionalism
- Fast learner with a passion for service excellence
#InternationalBPO #BPOJobs #CustomerSupport #VoiceProcess #NonVoiceProcess #CustomerServiceJobs #FreshersWelcome #HiringNow #JobOpening #CallCenterJobs #SupportExecutive #NightShiftJobs #RotationalShift #HelpdeskSupport #ServiceNow #ERP #CommunicationSkills #TechSupport #CustomerExperience #WalkInJobs #HyderabadJobs #BangaloreJobs #PuneJobs #JobSearchIndia #GraduateJobs #UndergraduateJobs #RecruitmentSupport #JobAlert #CareerOpportunity #JoinUs #ImmediateHiring
Business Process Outsourcing
Posted 4 days ago
Job Viewed
Job Description
Job Title : Customer Support Associate – International BPO
Location : Bangalore, Mumbai
Shift : Rotational shifts (including night shifts)
Experience : 0–2 years (Freshers welcome)
Job Responsibilities
Handle inbound calls, emails, and chats from customers and ensure each interaction is accurately logged in the system.
Provide support to candidates in the recruitment process (e.g., new applicants, rehires) as per standard operating procedures.
Guide users through the self-service portal and offer navigational support.
Conduct security verifications in alignment with internal policies and GDPR compliance .
Make outbound calls when required as per client and company communication guidelines.
Maintain exceptional data and call quality while meeting productivity benchmarks.
Foster a collaborative work environment through clear and regular communication with peers and supervisors.
Adhere to all personnel and operational policies , including attendance, code of conduct, and escalations.
Ensure process documentation (DTPs, Knowledgebase, SharePoint) is always up-to-date.
Provide first-contact resolution to avoid escalations and deliver outstanding customer service.
Required Skills & Knowledge
Proficient in using ticketing systems (ServiceNow preferred), ERP platforms , Microsoft Office Suite , and web browsers.
Strong technical aptitude and ability to learn systems and processes quickly.
Excellent verbal and written communication skills with a customer-first mindset.
Preferred Experience
International BPO or customer support experience preferred.
Freshers with strong communication and learning abilities are encouraged to apply.
Key Personal Attributes
Flexible and willing to work rotational shifts
Positive attitude and strong team spirit
Ability to handle pressure and meet deadlines
Punctual, disciplined, and detail-oriented
Customer-focused and result-driven
High integrity and professionalism
Fast learner with a passion for service excellence
#InternationalBPO #BPOJobs #CustomerSupport #VoiceProcess #NonVoiceProcess #CustomerServiceJobs #FreshersWelcome #HiringNow #JobOpening #CallCenterJobs #SupportExecutive #NightShiftJobs #RotationalShift #HelpdeskSupport #ServiceNow #ERP #CommunicationSkills #TechSupport #CustomerExperience #WalkInJobs #HyderabadJobs #BangaloreJobs #PuneJobs #JobSearchIndia #GraduateJobs #UndergraduateJobs #RecruitmentSupport #JobAlert #CareerOpportunity #JoinUs #ImmediateHiring
Business Process Outsourcing
Posted today
Job Viewed
Job Description
Associate – International BPO (Voice/Non-Voice) :
Job Title : Customer Support Associate – International BPO
Location : Bangalore, Mumbai
Shift : Rotational shifts (including night shifts)
Experience : 0–2 years (Freshers welcome)
Job Responsibilities
- Handle inbound calls, emails, and chats from customers and ensure each interaction is accurately logged in the system.
- Provide support to candidates in the recruitment process (e.g., new applicants, rehires) as per standard operating procedures.
- Guide users through the self-service portal and offer navigational support.
- Conduct security verifications in alignment with internal policies and GDPR compliance .
- Make outbound calls when required as per client and company communication guidelines.
- Maintain exceptional data and call quality while meeting productivity benchmarks.
- Foster a collaborative work environment through clear and regular communication with peers and supervisors.
- Adhere to all personnel and operational policies , including attendance, code of conduct, and escalations.
- Ensure process documentation (DTPs, Knowledgebase, SharePoint) is always up-to-date.
- Provide first-contact resolution to avoid escalations and deliver outstanding customer service.
Required Skills & Knowledge
- Proficient in using ticketing systems (ServiceNow preferred), ERP platforms , Microsoft Office Suite , and web browsers.
- Strong technical aptitude and ability to learn systems and processes quickly.
- Excellent verbal and written communication skills with a customer-first mindset.
Preferred Experience
- International BPO or customer support experience preferred.
- Freshers with strong communication and learning abilities are encouraged to apply.
Key Personal Attributes
- Flexible and willing to work rotational shifts
- Positive attitude and strong team spirit
- Ability to handle pressure and meet deadlines
- Punctual, disciplined, and detail-oriented
- Customer-focused and result-driven
- High integrity and professionalism
- Fast learner with a passion for service excellence
#InternationalBPO #BPOJobs #CustomerSupport #VoiceProcess #NonVoiceProcess #CustomerServiceJobs #FreshersWelcome #HiringNow #JobOpening #CallCenterJobs #SupportExecutive #NightShiftJobs #RotationalShift #HelpdeskSupport #ServiceNow #ERP #CommunicationSkills #TechSupport #CustomerExperience #WalkInJobs #HyderabadJobs #BangaloreJobs #PuneJobs #JobSearchIndia #GraduateJobs #UndergraduateJobs #RecruitmentSupport #JobAlert #CareerOpportunity #JoinUs #ImmediateHiring
Business Process Outsourcing
Posted today
Job Viewed
Job Description
Associate – International BPO (Voice/Non-Voice) :
Job Title : Customer Support Associate – International BPO
Location : Bangalore, Mumbai
Shift : Rotational shifts (including night shifts)
Experience : 0–2 years (Freshers welcome)
Job Responsibilities
- Handle inbound calls, emails, and chats from customers and ensure each interaction is accurately logged in the system.
- Provide support to candidates in the recruitment process (e.g., new applicants, rehires) as per standard operating procedures.
- Guide users through the self-service portal and offer navigational support.
- Conduct security verifications in alignment with internal policies and GDPR compliance .
- Make outbound calls when required as per client and company communication guidelines.
- Maintain exceptional data and call quality while meeting productivity benchmarks.
- Foster a collaborative work environment through clear and regular communication with peers and supervisors.
- Adhere to all personnel and operational policies , including attendance, code of conduct, and escalations.
- Ensure process documentation (DTPs, Knowledgebase, SharePoint) is always up-to-date.
- Provide first-contact resolution to avoid escalations and deliver outstanding customer service.
Required Skills & Knowledge
- Proficient in using ticketing systems (ServiceNow preferred), ERP platforms , Microsoft Office Suite , and web browsers.
- Strong technical aptitude and ability to learn systems and processes quickly.
- Excellent verbal and written communication skills with a customer-first mindset.
Preferred Experience
- International BPO or customer support experience preferred.
- Freshers with strong communication and learning abilities are encouraged to apply.
Key Personal Attributes
- Flexible and willing to work rotational shifts
- Positive attitude and strong team spirit
- Ability to handle pressure and meet deadlines
- Punctual, disciplined, and detail-oriented
- Customer-focused and result-driven
- High integrity and professionalism
- Fast learner with a passion for service excellence
#InternationalBPO #BPOJobs #CustomerSupport #VoiceProcess #NonVoiceProcess #CustomerServiceJobs #FreshersWelcome #HiringNow #JobOpening #CallCenterJobs #SupportExecutive #NightShiftJobs #RotationalShift #HelpdeskSupport #ServiceNow #ERP #CommunicationSkills #TechSupport #CustomerExperience #WalkInJobs #HyderabadJobs #BangaloreJobs #PuneJobs #JobSearchIndia #GraduateJobs #UndergraduateJobs #RecruitmentSupport #JobAlert #CareerOpportunity #JoinUs #ImmediateHiring
Skills Required
Servicenow, ticketing systems , Microsoft Office Suite
Business Process Outsourcing
Posted 1 day ago
Job Viewed
Job Description
Associate – International BPO (Voice/Non-Voice) :
Job Title : Customer Support Associate – International BPO
Location : Bangalore, Mumbai
Shift : Rotational shifts (including night shifts)
Experience : 0–2 years (Freshers welcome)
Job Responsibilities
- Handle inbound calls, emails, and chats from customers and ensure each interaction is accurately logged in the system.
- Provide support to candidates in the recruitment process (e.g., new applicants, rehires) as per standard operating procedures.
- Guide users through the self-service portal and offer navigational support.
- Conduct security verifications in alignment with internal policies and GDPR compliance .
- Make outbound calls when required as per client and company communication guidelines.
- Maintain exceptional data and call quality while meeting productivity benchmarks.
- Foster a collaborative work environment through clear and regular communication with peers and supervisors.
- Adhere to all personnel and operational policies , including attendance, code of conduct, and escalations.
- Ensure process documentation (DTPs, Knowledgebase, SharePoint) is always up-to-date.
- Provide first-contact resolution to avoid escalations and deliver outstanding customer service.
Required Skills & Knowledge
- Proficient in using ticketing systems (ServiceNow preferred), ERP platforms , Microsoft Office Suite , and web browsers.
- Strong technical aptitude and ability to learn systems and processes quickly.
- Excellent verbal and written communication skills with a customer-first mindset.
Preferred Experience
- International BPO or customer support experience preferred.
- Freshers with strong communication and learning abilities are encouraged to apply.
Key Personal Attributes
- Flexible and willing to work rotational shifts
- Positive attitude and strong team spirit
- Ability to handle pressure and meet deadlines
- Punctual, disciplined, and detail-oriented
- Customer-focused and result-driven
- High integrity and professionalism
- Fast learner with a passion for service excellence
#InternationalBPO #BPOJobs #CustomerSupport #VoiceProcess #NonVoiceProcess #CustomerServiceJobs #FreshersWelcome #HiringNow #JobOpening #CallCenterJobs #SupportExecutive #NightShiftJobs #RotationalShift #HelpdeskSupport #ServiceNow #ERP #CommunicationSkills #TechSupport #CustomerExperience #WalkInJobs #HyderabadJobs #BangaloreJobs #PuneJobs #JobSearchIndia #GraduateJobs #UndergraduateJobs #RecruitmentSupport #JobAlert #CareerOpportunity #JoinUs #ImmediateHiring
Business Process Outsourcing Manager
Posted today
Job Viewed
Job Description
Company Description
Vector Art is a multinational graphics and digital imaging services company that partners with global leaders and growing companies to optimize their graphic design, image production, and management operations. We specialize in converting low-resolution images, such as JPGs, Bitmaps, and PDFs, into high-quality vector files. Each image is hand-drawn and converted by our experienced designers using Adobe Illustrator, ensuring exceptional quality and precision.
Role DescriptionThis is a full-time, on-site role for a Business Process Outsourcing Manager based in Mumbai. The Business Process Outsourcing Manager will be responsible for overseeing and optimizing business processes, managing outsourcing operations, analyzing workflow efficiencies, and ensuring effective communication across teams. The role involves financial management, developing strategies to improve operational efficiency, and liaising with clients to ensure their requirements are met.
Qualifications- Business Process and Outsourcing skills
- Strong Analytical Skills to identify and implement improvements
- Effective Communication skills for team coordination and client interactions
- Experience in Finance for managing budgets and operational costs
- Excellent organizational and project management skills
- Ability to work effectively in a fast-paced, collaborative environment
- Minimum of a Bachelor's degree in Business Administration, Management, or a related field
- Previous experience in a managerial role within the outsourcing industry is a plus
Skills Required
Analytical Skills, Project Management, Financial Management
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Business Process Outsourcing (BPO)
Posted today
Job Viewed
Job Description
- Handle incoming customer inquiries and provide accurate and timely responses
- Resolve customer complaints or issues in a professional and efficient manner
- Ensure customer satisfaction by identifying and addressing their needs and concerns
- Maintain customer records and update the relevant information in the CRM system
- Collaborate with other departments to resolve complex customer problems
- Follow up with customers to ensure their issues are fully resolved
- Upsell products or services to customers when appropriate
- Provide feedback to management regarding customer trends and concerns
- Maintain high standards of professionalism, empathy, and patience in all customer interactions
- High school diploma or equivalent qualification
- Previous experience in a customer service or call center role is preferred
- Strong communication skills, both verbal and written
- Excellent problem-solving and decision-making abilities
- Ability to work in a fast-paced and dynamic environment
- Good knowledge of customer management software and MS Office
- Ability to empathize with customers and provide personalized assistance
- Flexibility to work in shifts, including weekends and holidays
- Effective communication
- Customer service orientation
- Problem-solving
- Active listening
- Empathy
- Attention to detail
- Time management
- Flexibility
- Conflict resolution
- Computer literacy