468 Business Process Outsourcing jobs in India

About Everest Group

Confident decisions driven by deep expertise and tenacious research.

Everest Group helps business leaders confidently navigate today’s market challenges, driving maximized operational and financial performance and transformative experiences. Our deep expertise and tenacious research focused on technology, business processes, and engineering through the lenses of talent, sustainability, and sourcing delivers precise and action-oriented guidance. For more information, visit

Job Overview

This role is part of the BPS Pricing cluster within the Commercial and Solution Analytics (CSA) practice, which assists buyers and service providers with pricing decisions in BPO outsourcing arrangements. On the buy-side, the practice advises buyers on optimizing their sourcing spend by providing fair market price comparable for outsourced services and by rationalizing their BPO services portfolio. On the supply-side, the practice helps providers by providing price benchmarks vis-a-vis peers, understanding competitive commercial constructs, sharpening solution sizing approaches, and improving win-rates in BPO deals. A significant component of work extends beyond just unit pricing analysis, to include elements such as best-in-class ongoing productivity, Return on Investment (ROI) from transformation, and solution design elements (sizing, staffing mix, shoring, etc.)

• Sample engagement types where the individual is likely to work include (not exhaustive):
• Supporting a leading Europe based CPG company with a detailed commercial assessment of their existing contact center outsourcing (CCO) services contract to help them decide if they should renew with their current vendor or go to market with an RFP for a new vendor.
• Supporting a Tier 1 BPO service provider with best-in-class price benchmarks, solution sizing (day 1 FTEs, ongoing reduction glide path), and transformation ROI across their portfolio of Healthcare BPO services
• Conducting a sole-source review of a service provider’s HRO bid to a leading US based apparel manufacturer, to ensure the solution, pricing, SLAs are in line with market standards.
• Supporting a Tier 1 India heritage BPO service provider with a post-facto review of six BFSI BPO lost bids to identify any issues in messaging, solution construct, commercial models, or pricing
• Working with the commercial leadership team at a Top 5 BPO service provider to help them understand examples of best-in-class outcome-based models within Finance & Accounting and Supply chain BPO

The individual is expected to deliver analysis and advice to blue chip clients through written deliverables, consulting, client inquiry, and other deliverables. The candidate must be able to analyze, write, participate actively in the sales cycle, consult, present in front of large and small audiences, work with senior executives, develop complex and compelling scenarios, and work with clients solving strategic outsourcing issues. Strong Analytical skills and problem-solving ability underpins this role, as Pricing of complex deals has many moving parts.

Key Responsibilities

• Manage multiple initiatives from business development to client delivery
• Create actionable insights to solve client problems by evaluating and analyzing information collected through live engagements, interviews, and secondary research (as needed)
• Communicate and interact with senior stakeholders in major outsourcing service providers and recipients of global services, to address their pricing related issues
• Develop a strong external reputation based on quality of work and insights delivered to clients, as well as by conducting webinars and publishing top quality whitepaper / viewpoints & blogs
• Collaborate with analysts across the company to deliver on projects for clients
• Work closely with Everest Group's sales team to help in the close and delivery of engagements on issues of strategic sourcing and operations
• Support team activities and take an active role in the professional development, growth and mentoring of his/her team members

Education and Experience

• We are seeking a high calibre individual to maintain our exceptional standards. This person should have:
• 2 to 5 years of experience in one of the following
• Solution design/price to win/bid management teams within Tier 1 IT/BPO service providers focussed on any of the BPO horizontal or vertical towers
• Solution design/price to win/bid management teams within specialist CXM providers or recruitment process outsourcing or HR payroll specialists’ firms
• Other relevant teams within IT/BPO service providers with a solution and pricing purview
• The individual should have domain knowledge across few or most BPO areas such as finance & accounting, procurement, contact centre services, supply chain, HRO, digital operations / marketing BPO and vertical BPO (healthcare, insurance, banking, pharma, etc.)
• Desirable to have exposure to pricing and solution constructs of outsourcing services in BPO services with hands-on experience in pricing or solutioning for BPO deals
• Desirable to have exposure to automation, next-generation delivery models and transformation in BPO services
• Knowledge of BPO deal-specific components like solution sizing, pricing, SLAs/KPIs, transformation, contracting terms and conditions is desirable
• Strong client presence and presentation skills
• Strong relationship orientation
• Excellent written and oral communication skills
• Collaborative work style; strong interpersonal and team skills
• MBA from a reputed B-school (preferred)

Everest Group complies with the GDPR, CCPA/CPRA and other data protection regulations. For more information on how Everest Group processes your personal information, please read our Privacy Notice ( By submitting this application, you indicate that you have read and understand our privacy terms and consent to the processing of your personal information by us. To exercise your data subject rights under GDPR, CCPA/CPRA you can fill in our form available at Data Rights – Everest Group (everestgrp.com). You can email your data protection request to Everest Group is an equal opportunity employer. We have a culture of inclusion, and we provide equal opportunities for all applicants and employees, including those with disabilities. We are committed to providing an environment that is free of all discrimination and harassment and to treating all individuals with respect.

• Conduct comprehensive analyses of existing business processes to identify inefficiencies, bottlenecks, and areas for improvement.
• Design and implement optimized business processes that enhance productivity, reduce costs, and improve quality.
• Develop and execute change management strategies to ensure smooth adoption of new processes and systems.
• Facilitate workshops and interviews with stakeholders at all levels to gather requirements and feedback.
• Utilize process modeling tools and methodologies (e.g., BPMN, Lean, Six Sigma) to document and analyze workflows.
• Develop business cases and recommendations for process improvement initiatives, outlining potential benefits and ROI.
• Manage project timelines, deliverables, and client relationships to ensure successful project outcomes.
• Prepare and present findings, recommendations, and progress reports to senior management and clients.
• Train client personnel on new processes and systems.
• Stay abreast of industry best practices and emerging trends in business process management.
• Collaborate with cross-functional teams to integrate process improvements across different departments.
• Measure and monitor the impact of implemented changes to ensure sustained improvement.

• Master's degree in Business Administration, Operations Management, Industrial Engineering, or a related field.
• Minimum of 5 years of experience in management consulting or business process improvement roles.
• Proven expertise in process analysis, mapping, and re-engineering methodologies.
• Strong understanding of Lean Six Sigma principles and tools.
• Excellent analytical, problem-solving, and critical thinking skills.
• Exceptional communication, presentation, and interpersonal skills.
• Demonstrated ability to manage projects and lead teams.
• Proficiency in project management software and process modeling tools.
• Experience working with clients in various industries is highly desirable.
• Familiarity with the business landscape in Kanpur, Uttar Pradesh, IN is a plus.

• Analyze existing business processes across various departments to identify areas for improvement, bottlenecks, and inefficiencies.
• Develop and implement strategic plans for process optimization, utilizing methodologies such as Lean, Six Sigma, and Agile.
• Design and document new workflows and Standard Operating Procedures (SOPs) to enhance efficiency and consistency.
• Lead cross-functional teams in the implementation of process improvements, ensuring buy-in and successful adoption.
• Monitor key performance indicators (KPIs) related to operational efficiency, cost reduction, and quality.
• Manage projects from initiation to completion, ensuring they are delivered on time and within budget.
• Train staff on new processes and best practices, fostering a culture of continuous improvement.
• Conduct regular audits to ensure compliance with established procedures and quality standards.
• Collaborate with IT and other departments to implement technological solutions that support process improvements.
• Prepare comprehensive reports on operational performance, project status, and recommendations for management.
• Stay abreast of industry best practices and emerging technologies in operations management.
• Ensure a high level of customer satisfaction through efficient and effective operations.

• Bachelor's degree in Business Administration, Industrial Engineering, Operations Management, or a related field. Master's degree preferred.
• Minimum of 7-10 years of progressive experience in operations management, with a strong focus on business process improvement.
• Proven expertise in Lean Manufacturing, Six Sigma (certification preferred), or other process optimization methodologies.
• Demonstrated experience in project management, including planning, execution, and monitoring.
• Strong analytical, problem-solving, and decision-making skills.
• Excellent leadership, communication, and interpersonal skills, with the ability to influence stakeholders at all levels.
• Proficiency in using project management software and ERP/CRM systems.
• Ability to work effectively in a fast-paced and dynamic environment.
• Strong understanding of financial principles related to operational costs and efficiency.
• Experience in managing change and driving organizational transformation.

• Analyze existing business processes to identify inefficiencies, bottlenecks, and areas for improvement.
• Develop comprehensive process maps and documentation for current and future state operations.
• Conduct root cause analysis to understand underlying issues affecting process performance.
• Design and recommend optimized business processes, leveraging best practices and methodologies.
• Facilitate workshops and interviews with stakeholders to gather requirements and insights.
• Develop business cases and project plans for process improvement initiatives.
• Support the implementation of new processes and technologies, including change management activities.
• Measure and report on the impact of implemented changes, tracking key performance indicators (KPIs).
• Prepare and deliver compelling presentations to client leadership and project teams.
• Stay current with industry trends and best practices in business process management and operational excellence.

• Master's degree in Business Administration, Operations Management, Industrial Engineering, or a related field.
• Minimum of 6 years of experience in management consulting, with a specialization in business process improvement.
• Proven expertise in methodologies such as Lean, Six Sigma, or other process optimization frameworks.
• Strong analytical, problem-solving, and critical thinking skills.
• Excellent facilitation, communication, and presentation skills.
• Experience with change management principles and practices.
• Ability to manage multiple projects simultaneously and work effectively in a hybrid environment.
• Proficiency in process modeling tools (e.g., Visio) and project management software.
• Demonstrated ability to build strong client relationships and influence stakeholders.

• Analyze existing manufacturing processes to identify areas for improvement.
• Develop and implement process changes to increase efficiency, reduce waste, and lower production costs.
• Utilize Lean Manufacturing and Six Sigma methodologies to drive continuous improvement.
• Design and conduct experiments to test and validate process improvements.
• Develop standard operating procedures (SOPs) for new and revised processes.
• Train production staff on new processes and best practices.
• Monitor key performance indicators (KPIs) related to process efficiency and quality.
• Collaborate with cross-functional teams to ensure successful implementation of process changes.
• Prepare reports and present findings and recommendations to management.

• Bachelor's degree in Industrial Engineering, Manufacturing Engineering, Mechanical Engineering, or a related field.
• Minimum of 3 years of experience in process engineering or manufacturing operations.
• Proven experience with Lean Manufacturing, Six Sigma (Green Belt or Black Belt preferred), and statistical process control (SPC).
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills, with the ability to work effectively with all levels of staff.
• Proficiency in process mapping tools and data analysis software.
• Experience in a manufacturing environment is essential.

• Analyze existing business processes to identify areas for improvement and cost reduction.
• Develop and implement process optimization strategies using methodologies like Lean, Six Sigma, or Kaizen.
• Design and document new, improved processes, workflows, and standard operating procedures.
• Collaborate with cross-functional teams to gather requirements and implement process changes.
• Utilize data analysis tools to measure process performance and track improvement initiatives.
• Develop training materials and conduct training sessions for employees on new processes.
• Manage process improvement projects from conception to completion, ensuring timely delivery.
• Monitor the effectiveness of implemented changes and make necessary adjustments.
• Prepare reports and presentations on process improvement findings and recommendations.
• Foster a culture of continuous improvement throughout the organization.

• Bachelor's degree in Industrial Engineering, Mechanical Engineering, Business Administration, or a related field.
• 3-5 years of experience in process improvement, operations analysis, or industrial engineering.
• Proficiency in Lean Six Sigma methodologies (Green Belt or Black Belt certification is a plus).
• Strong analytical, problem-solving, and critical thinking skills.
• Experience with data analysis and process mapping tools (e.g., Visio, Excel, SQL).
• Excellent project management and organizational skills.
• Effective communication and interpersonal skills, with the ability to influence stakeholders.
• Experience working in a hybrid or collaborative work environment.
• Demonstrated ability to drive change and achieve measurable results.

• Analyze existing manufacturing and operational processes to identify areas for improvement.
• Develop and implement process optimization strategies using methodologies like Lean Manufacturing, Six Sigma, or Kaizen.
• Design and conduct experiments to validate process improvements.
• Create detailed process maps, flowcharts, and standard operating procedures (SOPs).
• Collaborate with cross-functional teams to gather data and insights on process performance.
• Quantify the impact of process changes on key performance indicators (KPIs) such as efficiency, cost, quality, and safety.
• Develop and deliver training programs to plant personnel on new processes and best practices.
• Monitor the effectiveness of implemented improvements and make necessary adjustments.
• Utilize data analysis tools and statistical software to support decision-making.
• Manage process improvement projects from conception to completion, ensuring on-time and within-budget delivery.
• Identify opportunities for automation and technology adoption to enhance process efficiency.
• Promote a culture of continuous improvement and problem-solving throughout the organization.
• Prepare reports and presentations for management on process improvement initiatives and outcomes.
• Ensure compliance with relevant industry standards and regulations.
• Facilitate workshops and brainstorming sessions to generate innovative solutions.

• Bachelor's degree in Industrial Engineering, Mechanical Engineering, Chemical Engineering, or a related field.
• Minimum of 5 years of experience in process improvement, manufacturing engineering, or operations management.
• Proven experience with Lean Manufacturing, Six Sigma (Green Belt or Black Belt certification preferred), or other continuous improvement methodologies.
• Strong analytical and problem-solving skills with a keen eye for detail.
• Proficiency in data analysis and statistical tools (e.g., Minitab, Excel, SQL).
• Excellent project management skills.
• Strong communication and interpersonal skills, with the ability to influence and collaborate effectively with diverse teams.
• Experience in developing and implementing SOPs.
• Knowledge of manufacturing processes and systems.
• Ability to work independently and manage multiple priorities.
• Familiarity with simulation software is a plus.
• Understanding of quality control principles.