1,443 Business Process Outsourcing Roles jobs in India
Business process outsourcing
Posted 2 days ago
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Business Process Outsourcing
Posted today
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Process _ International Voice Process / Domestic
Location _ Bangalore
Salary _ 12k to 25k For freshers
Qualification _ PUC And Above
Experience _ Freshers / Experience
Language _ Excellent English or Good English + Hindi + Kannada or English + Hindi Tamil or English + Any language
Immediate Joiner
Walkin Interview / Virtual Interview
Contact _ Christy _
**Job Types**: Full-time, Regular / Permanent, Fresher
**Salary**: ₹12,000.00 - ₹30,000.00 per month
**Benefits**:
- Provident Fund
Schedule:
- Evening shift
- Flexible shift
- Night shift
- Rotational shift
Supplemental pay types:
- Shift allowance
Ability to commute/relocate:
- Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- total work: 1 year (preferred)
**Speak with the employer**
Business Process Outsourcing
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As a BPO Associate at (Company Name), you will play a key role in delivering exceptional outsourcing services to our clients. You will be responsible for handling a variety of tasks, ranging from customer support to data entry, with a focus on efficiency, accuracy, and professionalism. This position offers an exciting opportunity to work in a dynamic environment, collaborate with talented teams, and contribute to the success of our clients' businesses.
**Responsibilities**:
- Perform data entry tasks accurately and efficiently, inputting information into relevant systems and databases.
- Conduct research and analysis to gather information, troubleshoot problems, and provide effective solutions to clients' needs.
- Follow established processes and procedures to ensure consistency and compliance with client requirements and industry regulations.
- Collaborate with team members and supervisors to meet service level agreements (SLAs) and achieve performance targets.
- Continuously strive to improve processes, identify areas for optimization, and implement solutions to enhance efficiency and productivity.
- Maintain professionalism and confidentiality while handling sensitive information and adhering to data security protocols.
- Participate in training sessions, workshops, and team meetings to enhance skills, knowledge, and performance.
- Adapt to changes in client requirements, technology, and industry trends, demonstrating flexibility and agility in delivering solutions.
- Uphold the values and reputation of (Company Name) by demonstrating integrity, teamwork, and a commitment to excellence in all interactions.
**Qualifications**:
- High school diploma or equivalent; bachelor's degree preferred.
- Previous experience in a customer service, call center, or BPO environment is advantageous.
- Strong communication skills, both verbal and written, with the ability to articulate ideas clearly and professionally.
- Excellent interpersonal skills, with the ability to build rapport, empathize with customers, and work effectively in a team environment.
- Attention to detail, accuracy, and the ability to multitask in a fast-paced environment.
- Problem-solving skills, with the ability to analyze information, identify issues, and propose solutions.
- Adaptability and resilience in managing change, handling challenging situations, and meeting deadlines.
- Commitment to upholding ethical standards, maintaining confidentiality, and complying with relevant regulations and policies.
**Salary**: ₹12,000.00 - ₹20,000.00 per month
Supplemental pay types:
- Performance bonus
**Experience**:
- total work: 1 year (preferred)
Work Location: In person
**Speak with the employer**
Business Process Outsourcing (BPO)
Posted today
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Company Overview
Wings Global Services is at the forefront of engineering innovation, specializing in the integration of automation within various industries including oil & gas, manufacturing, IT, and modern infrastructure. Headquartered in Mumbai, our company emphasizes operational excellence and future-ready engineering intellect through experiential learning, tailored to sector-specific needs. We are devoted to fostering collaborative growth and systemic optimization, aligning our expertise with industry leaders to redefine possibilities in a dynamic global landscape.
Job Overview
We are seeking a fresher for a full-time internship position in Mumbai, focusing on Business Process Outsourcing. The ideal candidate will have 0 to 1 year of work experience and will support our team in managing and optimizing business processes. This role is designed for those eager to learn and develop in a dynamic engineering services environment.
Qualifications and Skills
- Customer Relationship Management (CRM) (Mandatory skill) is essential for maintaining relationships and ensuring client satisfaction within our engineering solutions.
- Proficiency in using Process Automation Tools (Mandatory skill) is crucial for streamlining operations and driving efficiency across various projects.
- Knowledge in Data Analytics is required for analyzing trends and supporting data-driven decision-making in different cross-sector projects.
- Understanding Cloud Computing is essential to manage and optimize cloud resources for enhanced operational efficiency and scalability.
- Capability in Multichannel Communication is necessary for effective information dissemination and ensuring consistent messaging across platforms.
- Foreign Language Proficiency will be advantageous for communication in international contexts and managing multilingual projects.
- Quality Assurance skills are needed to uphold the standards of our solutions, ensuring excellence and precision in implementations.
- Experience with Workforce Management Software is essential to manage tasks, resources, and workforce allocation efficiently across dynamic projects.
Roles and Responsibilities
- Assist in managing and optimizing business processes, ensuring alignment with client objectives and company standards.
- Support the integration of process automation tools to enhance operational workflows and reduce manual interventions.
- Collaborate with cross-functional teams to identify process improvement opportunities and implement innovative solutions.
- Maintain comprehensive documentation of process workflows and changes, ensuring transparency and traceability.
- Engage in customer relationship management initiatives, contributing to client satisfaction and retention efforts.
- Participate in quality assurance processes to ensure the delivery of superior engineering solutions across projects.
- Contribute to the development and execution of strategic communication plans to support process updates and changes.
- Assist in data analytics activities to derive actionable insights and support business decision-making processes.
Business Process Outsourcing (BPO)
Posted today
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Job Description
- Handle incoming customer inquiries and provide accurate and timely responses
- Resolve customer complaints or issues in a professional and efficient manner
- Ensure customer satisfaction by identifying and addressing their needs and concerns
- Maintain customer records and update the relevant information in the CRM system
- Collaborate with other departments to resolve complex customer problems
- Follow up with customers to ensure their issues are fully resolved
- Upsell products or services to customers when appropriate
- Provide feedback to management regarding customer trends and concerns
- Maintain high standards of professionalism, empathy, and patience in all customer interactions
- High school diploma or equivalent qualification
- Previous experience in a customer service or call center role is preferred
- Strong communication skills, both verbal and written
- Excellent problem-solving and decision-making abilities
- Ability to work in a fast-paced and dynamic environment
- Good knowledge of customer management software and MS Office
- Ability to empathize with customers and provide personalized assistance
- Flexibility to work in shifts, including weekends and holidays
- Effective communication
- Customer service orientation
- Problem-solving
- Active listening
- Empathy
- Attention to detail
- Time management
- Flexibility
- Conflict resolution
- Computer literacy
Business Process Outsourcing (BPO)
Posted today
Job Viewed
Job Description
Company Overview
Wings Global Services is at the forefront of engineering innovation, specializing in the integration of automation within various industries including oil & gas, manufacturing, IT, and modern infrastructure. Headquartered in Mumbai, our company emphasizes operational excellence and future-ready engineering intellect through experiential learning, tailored to sector-specific needs. We are devoted to fostering collaborative growth and systemic optimization, aligning our expertise with industry leaders to redefine possibilities in a dynamic global landscape.
Job Overview
We are seeking a fresher for a full-time internship position in Mumbai, focusing on Business Process Outsourcing. The ideal candidate will have 0 to 1 year of work experience and will support our team in managing and optimizing business processes. This role is designed for those eager to learn and develop in a dynamic engineering services environment.
Qualifications and Skills
- Customer Relationship Management (CRM) (Mandatory skill) is essential for maintaining relationships and ensuring client satisfaction within our engineering solutions.
- Proficiency in using Process Automation Tools (Mandatory skill) is crucial for streamlining operations and driving efficiency across various projects.
- Knowledge in Data Analytics is required for analyzing trends and supporting data-driven decision-making in different cross-sector projects.
- Understanding Cloud Computing is essential to manage and optimize cloud resources for enhanced operational efficiency and scalability.
- Capability in Multichannel Communication is necessary for effective information dissemination and ensuring consistent messaging across platforms.
- Foreign Language Proficiency will be advantageous for communication in international contexts and managing multilingual projects.
- Quality Assurance skills are needed to uphold the standards of our solutions, ensuring excellence and precision in implementations.
- Experience with Workforce Management Software is essential to manage tasks, resources, and workforce allocation efficiently across dynamic projects.
Roles and Responsibilities
- Assist in managing and optimizing business processes, ensuring alignment with client objectives and company standards.
- Support the integration of process automation tools to enhance operational workflows and reduce manual interventions.
- Collaborate with cross-functional teams to identify process improvement opportunities and implement innovative solutions.
- Maintain comprehensive documentation of process workflows and changes, ensuring transparency and traceability.
- Engage in customer relationship management initiatives, contributing to client satisfaction and retention efforts.
- Participate in quality assurance processes to ensure the delivery of superior engineering solutions across projects.
- Contribute to the development and execution of strategic communication plans to support process updates and changes.
- Assist in data analytics activities to derive actionable insights and support business decision-making processes.
Professional 1 Business Process Outsourcing
Posted today
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- Assists the business process outsourcing development teams in gathering and summarizing data to assist in client evaluation. Accompanies the sales team, as needed, to client sites.
- Provides analysis and documentation of client requirements to provide appropriate data to outsourcing project development and implementation teams for client(s).
- Prepares work plans, documents project scope and reviews with client to ensure accuracy. Monitors project schedules to ensure timelines and deliverables are met.
- Demonstrates system setup to clients before system is finalized. Tests and analyzes system configuration against requirement documents during implementation and administration.
- Monitors processes and resolves participant issues; escalates as appropriate.
**Basic Qualifications**
- Bachelor's degree or equivalent combination of education and experience
- Bachelor's degree in business administration, information technology, computer science or related field preferred
- Three or more years of business process outsourcing, consulting or systems implementation experience
- Experience working with business processes
**Other Qualifications**
- Organizational and time management skills
- Communication, presentation and facilitation skills
- Ability to assess clients' business and identify improvement opportunities
- Willingness to travel
**Work Environment**
- Office environment
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Operations Management
Posted today
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Company Overview
At MagikKraft, we are revolutionizing the construction industry by redefining how projects are monitored, managed, and delivered faster, smarter, and safer.
Job Overview
MagikKraft is seeking an enthusiastic Operations Management Intern to join our team in Ahmedabad. This entry-level position is ideal for a fresher with 0 to 1 years of experience looking to grow in the rapidly evolving construction sector. This is an in-office internship position where you will work closely with our team to ensure the seamless operation of project management tasks.
Qualifications and Skills
- Possess strong project coordination skills, enabling efficient management of project timelines and deliverables (Mandatory skill).
- Demonstrate quality assurance capabilities to ensure that all project deliverables meet or exceed set standards (Mandatory skill).
- Understanding of drone technology and its application in modern construction projects for monitoring and data collection.
- Knowledge in resource allocation to maximize efficiency and productivity within project constraints.
- Ability to optimize processes to ensure that operations are conducted in the most efficient manner possible.
- Experience with remote monitoring techniques to oversee project developments without physical presence.
- Basic budgeting acumen to assist in financial planning and control of resources.
- Familiarity with supply chain management concepts to effectively control and manage project logistics.
Roles and Responsibilities
- Assist in the coordination and management of construction projects to ensure they align with predefined objectives.
- Participate in the development and implementation of quality assurance protocols to maintain high project standards.
- Utilize drone technology and digital tools to enhance project monitoring and reporting.
- Support in resource allocation and management to ensure optimal use of materials and personnel.
- Contribute to process improvement initiatives aimed at increasing operational efficiency.
- Engage in remote monitoring tasks to ensure projects are progressing as planned from a distance.
- Aid in budgeting exercises to help in controlling project costs effectively.
- Collaborate with the supply chain team to optimize project-related logistics and procurement activities.