1,419 Business Processes jobs in India
Technical Training Manager, Business Processes
Posted today
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About Us:
MUFG Bank, Ltd. is Japan’s premier bank, with a global network spanning in more than 40 markets. Outside of Japan, the bank offers an extensive scope of commercial and investment banking products and services to businesses, governments, and individuals worldwide. MUFG Bank’s parent, Mitsubishi UFJ Financial Group, Inc. (MUFG) is one of the world’s leading financial groups. Headquartered in Tokyo and with over 360 years of history, the Group has about 120,000 employees and offers services including commercial banking, trust banking, securities, credit cards, consumer finance, asset management, and leasing. The Group aims to be the world’s most trusted financial group through close collaboration among our operating companies and flexibly respond to all the financial needs of our customers, serving society, and fostering shared and sustainable growth for a better world. MUFG’s shares trade on the Tokyo, Nagoya, and New York stock exchanges.
MUFG Global Service Private Limited:
Established in 2020, MUFG Global Service Private Limited (MGS) is 100% subsidiary of MUFG having offices in Bengaluru and Mumbai. MGS India has been set up as a Global Capability Centre / Centre of Excellence to provide support services across various functions such as IT, KYC/ AML, Credit, Operations etc. to MUFG Bank offices globally. MGS India has plans to significantly ramp-up its growth over the next 18-24 months while servicing MUFG’s global network across Americas, EMEA and Asia Pacific.
Operations technical learning specialist, assistant vice president
Job Summary:
The Operations Technical Learning Specialist will develop and execute internal learning programs on the Business Process Management team. This position will positively impact the entire department by collaborating with management, product managers, and Subject Matter Experts (SMEs). Responsible for designing and facilitating technical training for all key systems and tools, product/launch enhancements, new hire, and ongoing learning needs. This position will use scalable solutions and quantifiable metrics rolling into an Executive Dashboard to demonstrate a change in behavior or lift.
Major Responsibilities:
- 75% Develop Training Content and Facilitate a “world class” training experience.
- Using proven advanced instructional design and adult learning skills you will design, develop, facilitate, execute, and measure technical learning programs that support business strategies to internal Operations employees.
- Content may include product launches / enhancements, process documentation updates, data quality, new hire onboarding, proprietary systems, and tools to develop appropriate curricula.
- Training delivery methods include WebEx webinars, Teams, classroom facilitation, virtual learning, and eLearning using Articulate 360 and Camtasia.
- Assess program effectiveness using relevant metrics, and correlate metrics with the learning objectives. Use results to report on trends and continuously improve quality.
- Research and implement competitive learning methodologies, delivery methods, and technologies that boost adult learning engagement and retention sharing with team members.
- Manage training-related resources in various libraries (WebEx, Jive, SharePoint, Teams, etc.). Manage potential risks related to access to learning content, and implement controls as needed. Abide by Bank’s policies regarding data security and privacy.
- Create and manage curriculums for our internal LMS called LEAP.
25% Effective Partnering, Team Building, Professional Stature:
- Consult with subject experts and other colleagues to foster a collaborative learning and engaging environment. Leverage best practices and knowledge of other partners for overall bank success.
- Communicate respectfully, regularly, and effectively.
- Remain flexible to changing priorities handling multiple projects at a time in a fast-paced environment. Able to work independently yet function well within a national team.
- Partner with Talent Development and Learning to leverage soft skills, DEI, and other non-technical content.
- Establish and maintain high standards of presentations, communications and follow- through. Utilize applicable online resources (e.G., ATD, CEB Leadership & Development, Brandon Hall, etc.) for research and best practices.
- Enter metrics accomplished through learning into a team Dashboard given to Senior Management monthly. Committed to leveraging the diverse backgrounds, perspectives and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate in employment decisions on the basis of any protected category.
Qualifications:
- Requires a bachelor’s degree or equivalent work experience plus 2-3 years of instructional design skills.
- Excellent facilitation skills that foster engagement in a web-based or in-person environment are required. The ability to quickly troubleshoot technical issues is a must.
- Attention to detail, sense of urgency, and consistent follow-through are highly critical skills.
- A thirst and openness to learn new technical systems is critical to success in this role.
- Proven track record of superior communication skills including the ability to explain complex technical concepts to non-technical users.
- Strong ability to analyze reports and documentation.
- Technical skills: MUST have advanced proficiency in Microsoft Office 365 (especially Excel and PowerPoint). Preferred to have some knowledge of Articulate 360 (Storyline and Rise are most often used), Salesforce (Service Cloud), Webex, Camtasia, and/or SharePoint.
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. We are proud to be an Equal Opportunity / Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspectives and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate in employment decisions on the basis of any protected category.
Optimizing Business Processes with Oracle Fusion Expertise
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As an Oracle Fusion Functional Consultant, you will play a pivotal role in implementing, supporting and rolling out Oracle Fusion Procurement modules across multiple entities. This contract role is based in Dubai, UAE and has an initial duration of six months with the possibility of renewal.
- Act as a subject matter expert (SME) for Oracle Procurement & SCM Cloud Fusion solutions, managing end-to-end implementation lifecycles.
- Lead functional consulting engagements, providing expertise in requisition, sourcing, procurement, supplier portal, and inventory management processes.
You will be responsible for analyzing business requirements, mapping them to Oracle Fusion functionalities, and designing optimal solutions. Additionally, you will identify functional gaps, collaborate with technical teams to design and implement extensions or customizations, and configure Oracle SCM Cloud Fusion applications.
This position requires strong expertise in Oracle Fusion Procurement and SCM modules, including Requisition Management, Sourcing & Procurement, Supplier Portal, and Inventory Management. Furthermore, you must have worked on Oracle Fusion SCM applications and possess strong integration experience.
A Bachelor's degree in Supply Chain Management, Accounting or equivalent education, along with a minimum of eight years of relevant working experience in Oracle Fusion SCM, is required. Oracle Fusion SCM Certification is highly desirable. We are seeking a candidate who can work remotely and be available immediately or within a maximum of 30 days after accepting the offer.
Returnship-Business Processes Consultant - SAP Enterprise Asset Management / Plant Maintenance

Posted 4 days ago
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Job Description
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging - but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.
**PURPOSE AND OBJECTIVES**
Within SAP Solution Delivery Centre, we are looking for an experienced Business Process Associate Consultant with proven experience in delivering successful E2E Customer Centric projects in the area of Plant Maintenance / Enterprise Asset Management & Intelligent Asset Management.
**What you"ll do:**
As a Business Process Consultant, you must possess deep product expertise/business experience and the ability to lead implementation/development projects.
You will be responsible for:
+ Supporting SAP's Manufacturing Industries customers with SAP Implementation / Development in the areas of S4 HANA Plant Maintenance/Enterprise Asset Management (EAM)/Intelligent Asset Management (IAM) both on Prem and Cloud space, as applicable
+ Be part of implementation projects with focus on Equipment and Technical Objects, Preventive Maintenance, Planned Maintenance, Damage-Related Maintenance, Maintenance Order Management, Work Clearance Management. Basic knowledge on the Mobile Asset Management is desirable; Experience in any of LAM, MRS, GEF solution areas would be a plus
+ Design and configuration of end-to-end business processes, Integration with Finance, Logistics, projects, CO apart from pertinent FIORI APPS
+ Demonstrate the ability to plan, run, and manage blueprint workshops / meetings with internal and external clients. Help customers to adopt/evaluate the fitment of SAP Best Practices
+ Ability to create Process Definition Document / Design Document (PDD/BDD) and Business Process Procedure (BPP) for the solutions provided, Functional specification documents, Master Data handling/Cutover strategy etc.,
+ Work on customer proposals with Bid Management Team, Sales and Delivery Teams, create the necessary value-proposition and package the service offerings that makes it a winning deal
+ We would like to provide an equal opportunity to all the candidates who come from Development, Consulting, Industry, Domain, End- User community, experience in other related products and other technology areas who have an aspiration to make a mark in SAP transformational story driven by our S/4HANA as the Digital Core (Digital Industry, Digital LOB, S/4 Industry Cloud, Business Process Intelligence and Modelling, Public Cloud Solution).We are looking to hire candidates with right attitude who have a passion to excel
**What you"ll bring:**
+ Experience in driving & conducting design workshops, with hands-on experience, in delivering Asset Management/ Plant Maintenance business process in S/4 HANA along with integration to other modules.
+ Experience in configurations/implementation of WCM or LAM/MRS is a must
+ Experience in handling relevant Master Data objects & cutover approaches
+ Should be well versed with project implementation methodologies, Activate Methodology and solution manager
+ SAP Certified in Plant Maintenance
**WORK EXPERIENCE**
+ Overall, of 6 to 12 years of SAP relevant experience
+ S/4 Hana Implementation experience, at least 4 end to end implementation and S/4 Conversion experience is good to have
+ Minimum 2 to 4 End to End implementation project experience in customer facing role.
+ Should be experienced with different project delivery models like onsite-offshore, onsite-nearshore-offshore, integrated delivery model etc.,
+ Domain experience in manufacturing industry would be an advantage
**Location:** Bangalore/Gurgaon
#SAPInternalT2
#SAPInternalT3
#SAPReturnshipIndiaCareers
**Bring out your best**
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
**We win with inclusion**
SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team:
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program ( , according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.
Successful candidates might be required to undergo a background verification with an external vendor.
**AI Usage in the Recruitment Process**
For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process ( .
Please note that any violation of these guidelines may result in disqualification from the hiring process.
Requisition ID: | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid
Business Processes Consultant - SAP S/4 HANA Production Planning & Detailed Scheduling (PP/DS)

Posted 4 days ago
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Job Description
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging - but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.
**COMPANY DESCRIPTION**
As market leader in enterprise application software, SAP helps companies of all sizes and industries innovate through simplification. From the back office to the boardroom, warehouse to storefront, on premise to cloud, desktop to mobile device - SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. SAP applications and services enable customers to operate profitably, adapt continuously, and grow sustainably.
**PURPOSE AND OBJECTIVES**
Within SAP Adoption Services Center, we are looking for an experienced Business Process Senior Consultant with deep and proven experience in delivering successful E2E Customer Centric projects preferably in Advance Panning &Detailed Scheduling in Manufacturing industries.
_What you"ll do:_
As a Business Process Senior Consultant, you must possess deep product expertise/business experience and the ability to lead implementation/development projects.
You will be responsible for:
+ Supporting SAP's Manufacturing Industries customers with S4 HANA implementation in the areas of S4 HANA embedded production planning & detailed scheduling.
+ Help customers to adopt SAP best practices, optimize their processes and implementation of optimized processes
+ Collaboration with development / supporting projects for new SAP developments for the Manufacturing industries projects when required.
+ To provide thought leadership and resolve complex issues in escalated projects.
+ Project Bid support - creation and execution of presentations and demos to clients and partners.
+ Close cooperation with the global Manufacturing Industries Hub teams regarding knowledge-sharing and business development for specific expert topics.
+ Ensure usage of newest technology, focusing on TCO and ROI - when enhancing industry solutions and services
+ Supporting the Ramp-Up of new SAP products at our clients of in the Manufacturing sector and ensuring knowledge transfer to partners and customers
**What you"ll bring:**
+ Bachelor's Degree - Master's degree preferred but not required.
+ Deep SAP Product Expertise SCM APO- PP/DS or S/4HANA Embedded PP/DS
+ Extensive experience of different advance planning & detailed scheduling scenario like characteristics dependent planning (CDP), Self-Life Planning, Block Planning, Campaign Planning, Model Mix Planning & Sequencing, Tank Planning & Optimizer.
+ Implementation experience in Production Planning
+ Strong integration knowledge of integration with Logistics, procurement, inventory management, sales controlling & plant maintenance
+ Experience in SAP FIORI applications
+ Deep implementation Experience in any one or more of manufacturing industries (Mill, Automotive, IM&C, Hitech and Aerospace & Defense)
+ Strong analytical skills, result-oriented and effectiveness in problem solving.
+ Excellent communication and presentation skills
+ Team player and ability to work successfully in culturally diverse environments.
+ Experience in SAP Activate methodology
+ Experience in iPPE/Variant Configuration is preferred.
+ SAP certification in SAP S4 Production Planning & Manufacturing is preferred
**WORK EXPERIENCE**
+ Minimum 10 years of domain experience in Discrete Manufacturing Industries
+ Minimum 8 years SCM consulting experience in SAP Manufacturing specifically in any one of the Manufacturing industries (Mills, Automotive, IM&C, Hitech and Aerospace & Defense)
+ Minimum 3 to 4 End to End PP/DS implementation project experience in customer facing role.
+ Minimum 2 End to End S4 HANA Manufacturing implementation experience in customer facing role.
+ Proven ability to communicate with all relevant stakeholders within an organization.
+ Has been in a team lead role on a major project and has provided mentoring/leadership to others
**Job location: Bangalore/Gurugram**
**#SAPInternalT2**
**#SAPInternalT3**
**Bring out your best**
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
**We win with inclusion**
SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team:
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program ( , according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.
Successful candidates might be required to undergo a background verification with an external vendor.
**AI Usage in the Recruitment Process**
For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process ( .
Please note that any violation of these guidelines may result in disqualification from the hiring process.
Requisition ID: | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid
Business Processes Principal Consultant_15-20 years_Bangalore/ Pune_SAP Basis/ECC/CRM/S/4 HANA/BW

Posted 4 days ago
Job Viewed
Job Description
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging - but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.
**What you'll do:**
SAP is seeking an experienced SAP **Lead Basis Consultant** to take ownership of Basis AMS Service delivery across a complex SAP landscape for multiple customers. The candidate needs to possess strong SAP Basis expertise, excellent communication skills, and should have led a delivery team of 10 members.
**Key Responsibilities:**
+ Oversee the delivery of the AMS services by the team for the customer in alignment with the scope providing support services across SAP environments including **ECC 6.0, S/4HANA, CRM, SCM, BW/4HANA**
+ Always ensures SLA adherence and Process compliance as per SAP standards
+ Plays a pivotal role in Technical Service delivery with seamless collaboration with other SAP Teams to drive agile resolution of critical issues
+ Expert in guiding the team on troubleshooting activities in Basis, Security and Data growth aspects of the SAP applications
+ Focus on Innovation and Continuous improvement; Leverage AI based automations to be weaved into service delivery
+ Quality Assurance - Deliverables & documentation are maintained for each service component
+ Maintain Shift rotations and oversee seamless handovers to maintain service continuity
+ Do Risk identification and prepare mitigation or response plan
+ Responsible for management reporting on monthly basis - Internal and Customer
+ Act as first point of escalation for the service delivery; Lead the Delivery team from Basis point of view
+ Participate in customer calls, identify focus area and consult client in critical areas
+ Drives RCA Based approach as an integral part of the delivery
+ Review **Service Performance Reports** (Monthly), **Issue Tracker & Open Items** (Weekly), and **Continuous Improvement Reports** (Monthly) for the customer
+ Versatile in handing complex and difficult customer discussions and interactions; aware of the escalation process in service execution
+ Sound understanding of SAP **Cloud ALM** , **Focused Run (FRUN)** , and **ITSM ticketing tools** to manage incidents and service delivery
+ Drive **continuous improvement** in process or service delivery and driving **adoption of AI based** automation
+ Provide **Customer pulse, publish SLA & KPI reports** and provide **performance insights** to leadership and stakeholders
**What you bring:**
**Education:**
+ Bachelor's degree in **computer science, Engineering, Information Systems** , or related field
**Work Experience and Mandatory Skills:**
+ **Excellent communication skills** - verbal and written, for effective interaction with global stakeholders
+ **15-20 years of SAP Basis experience** in large-scale environments
+ In-depth knowledge of **SAP Basis Administration** including **HANA DB** , **ABAP/Java stacks** , and **SAP landscape management**
+ **Expertise** in handling teams of **10 consultants** catering to multiple **customers**
+ Knowledge about systems including **ECC, S/4HANA, BW/4HANA, CRM applications**
+ **SAP Basis certification** is mandatory
+ **ITIL Certification** shall be mandatory
+ Service model
+ **Proactive mindset** with a focus on continuous improvement and innovation
**Meet your Team :**
SAP Cloud Application Services (CAS) provides a wide range of services for managing business process and application logic, data layers, application security, software releases, performance, integrations and adoption accelerator through a subscription. Our application experts are engaged across the customer lifecycle to understand customer's needs, helping to define and scoping elements and outcomes aiming a delivery of service excellence.
**Bring out your best**
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
**We win with inclusion**
SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team:
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program ( , according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.
Successful candidates might be required to undergo a background verification with an external vendor.
**AI Usage in the Recruitment Process**
For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process ( .
Please note that any violation of these guidelines may result in disqualification from the hiring process.
Requisition ID: | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid
Manager Business Process Management
Posted 25 days ago
Job Viewed
Job Description
About McDonalds:
One of the worlds largest employers with locations in more than 100 countries, McDonalds Corporation has corporate opportunities in Hyderabad. Our global offices serve as dynamic innovation and operations hubs, designed to expand McDonald's global talent base and in-house expertise. Our new office in Hyderabad will bring together knowledge across business, technology, analytics, and AI, accelerating our ability to deliver impactful solutions for the business and our customers across the globe.
We are excited to announce an opening for a Technology Testing Analyst at MCC India.
Please find below the details of the role and its responsibilities.
Manager, Business Process Mgmt. (PEX Performance Reporting)
Job Description:
McDonalds has an exciting opportunity for a Manager, Business Process Mgmt. (PEX Performance Reporting) role based inour India Global Business Services Office. This role plays a critical role in ensuring the efficiency, quality, and reliability of service delivery within the People Experience function. This role is responsible for developing, maintaining, and delivering daily performance dashboards and reports that provide actionable insights on the operational effectiveness of both the service team and enabling technologies. The manager will work closely with functional leads, technology partners, the Enterprise Data & Analytics organization and ESM to track key metrics, flag issues, and identify opportunities to enhance performance and user experience.
The candidate is expected to reside within India.
Responsibilities
Performance Monitoring & Reporting
- Monitor daily operational performance across shared services including case management, SLAs, response/resolution times, and service quality.
- Track the performance and availability of enabling technologies (e.g., HRIS, case management tools, chatbot performance).
- Develop and deliver real-time and scheduled reports, dashboards, and insights to key stakeholders.
- Ensure accurate, timely data collection and reporting in alignment with agreed KPIs and SLAs.
Analytics & Insights
- Analyze trends, variances, and root causes in service performance and system usage.
- Provide recommendations for improvements based on insights from service and tech data.
- Collaborate with process owners and operational teams to support issue resolution and process refinement.
Stakeholder Engagement
- Act as a key liaison between the Shared Services leadership, technology teams, and service delivery units to ensure transparency and alignment on performance.
- Present findings to senior stakeholders through dashboards and regular performance reviews.
- Support leadership with ad-hoc performance analysis and reporting needs.
Data Governance & Tools
- Ensure data integrity and consistency across reporting tools and sources.
- Work with internal teams to define and refine data standards and metrics definitions.
- Continuously improve the reporting infrastructure and tools to enhance automation and usability.
Experience:
- Proven experience in performance reporting, data analytics, or operations management within a Shared Services or HR Operations environment.
- Strong analytical skills and proficiency in reporting/visualization tools (e.g., Power BI, Tableau, Excel).
- Understanding of HR service delivery models and enabling technologies (e.g., ServiceNow, SuccessFactors, etc.).
- Ability to synthesize large volumes of data into clear, actionable insights.
- Strong attention to detail, data accuracy, and data integrity.
- Effective stakeholder management and communication skills.
Business Process Management Developer
Posted today
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Job Description
Job Opportunity: BPM Developer
Location: Hyd, Chennai
Employment Type: Full-time
Experience Level: Mid-Level
About the Company, Surge Technology Solution is seeking skilled BPM Developer to join our dynamic team. We are a boutique tech firm specializing in Business Process Management (BPM) solutions, and we’re looking for Talents who thrives in a fast-paced, innovation-driven environment.
Mandatory Skills:
- Java + Spring Boot (Min. 3 - 5 Yrs) and
Min. 2 yrs of Hands-on experience required in any one of the below BPM Platforms :
- Camunda
- IBM BPM
- Appian
- Flowable
- Activiti
- jBPM
- Bizagi
- Kissflow
- Bonita BPM
Interested candidates are requested mail the profiles to
Thank you
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ICSS process management lead

Posted 4 days ago
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**Job Description**
**_OBJECTIVES/PURPOSE_**
The ICSS Technical product and process Manager is a management position tasked with leading strategic ICSS initiatives to drive transformational change across the organization. This role involves overseeing and synchronizing multiple high-impact projects, ensuring they align with overarching business objectives and resource optimization. This role engages with diverse stakeholders to capture both business and technology requirements for defined solutions. This role aims to improve business processes through new technology or alternative uses of existing technology, contributing to Takeda's mission of bringing Better Health to people and a Brighter Future to the world. The responsibilities encompass strategic project management, transformational leadership, and operational excellence, with a significant focus on leveraging operational metrics and maintaining adherence to governance structures and timelines:
+ Lead ICSS initiatives and drive transformational change within the organization.
+ Oversee multiple interconnected projects, ensuring alignment with business goals and optimizing resource utilization.
+ Serve as a seasoned leader with a proven track record in managing complex programs.
+ Foster a culture of continuous improvement and innovation.
**_ACCOUNTABILITIES_**
Key Responsibilities:
**Project Management**
+ Define and drive strategic alignment with relevant project owners and business partners.
+ Prioritize initiatives to establish an optimal mix and sequence of projects and programs.
+ Ensure programs are aligned with relevant organizational governance structures, timelines, steering committees, long-term strategies, expectations, and financial budgets.
+ Proficiency in using project management tools and methodologies such as Microsoft Project
+ **Transformation**
+ Apply strong strategic thinking and analytical skills to drive transformation initiatives, including Workforce of the Future and other ICSS Core Portfolio initiatives.
+ Align portfolio components (initiatives, programs, projects) with business and technology strategies.
+ Identify, prioritize, validate, and communicate technology needs and opportunities within the organization.
+ Optimize the value and benefit generated by the technology portfolio.
+ Ensure business benefits are identified at the start, followed through, proactively monitored, and realized
+ Ensure the holistic process overview and connectivity on different core portfolios and processes
+ **ICSS Operations Support**
+ Define, produce, and leverage operational and project metrics to drive organizational actions.
+ Manage organizational metrics and reporting - both projects and support - to continuously align with business requirements.
+ Ensure programs are aligned with relevant organizational governance structures, timelines, steering committees, long-term strategies, expectations, and financial budgets.
+ Familiarity with technology governance and operational KPIs.
+ Manage organizational metrics and reporting - both projects and support - to continuously align with business requirements.
**_EDUCATION, BEHAVIOURAL COMPETENCIES AND SKILLS:_** _(List the essential and desirable education and competency requirements to perform the primary responsibilities of the job. Any minimum requirements should be noted.)_
**Skills and Qualifications:**
**Required:**
+ Bachelor's degree in a relevant field (Master's preferred).
+ +10 years of experience in IT governance, project management, and IT transformation.
+ Proven success in managing large-scale, complex programs from initiation to delivery.
+ Agile, PMP, PMP, or other relevant project/program management certifications are highly desirable.
+ In-depth understanding of implementation methodologies, and change management practices.
+ Exceptional leadership, communication, and stakeholder management skills.
+ Strong strategic thinking and problem-solving abilities.
+ Proficiency in project management software and tools.
+ Ability to influence and collaborate effectively across various organizational levels.
+ Demonstrated experience in managing program budgets and financial aspects.
+ High level of adaptability and comfort in navigating ambiguity and change.
+ **Desired Qualifications:**
+ Experience establishing and scaling Shared Service Centers
+ Pharmaceutical Experience: Preferred for understanding industry nuances.
+ Domain Expertise: Life Sciences or Social Sciences proficiency.
+ Project management certification
**_ADDITIONAL INFORMATION_**
+ Travel Requirements: Expected travel 10% of time.
**Locations**
IND - Bengaluru
**Worker Type**
Employee
**Worker Sub-Type**
Regular
**Time Type**
Full time
Legal Process Management Lead
Posted today
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Job Description
Operetional Process Management Executive
Posted 3 days ago
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Job Description
Location: Kolkata (Onsite)
Experience: 1 Year
Employment Type: Full-Time
Job Summary:We are seeking a detail-oriented and proactive Operational Management Executive to join our HR Operations team in Kolkata. The ideal candidate will have at least 1 year of hands-on experience in candidate background verification, document verification, and onboarding documentation processes. This role is critical to ensuring a smooth and compliant onboarding experience for new hires while maintaining accurate records and following internal protocols.
Key Responsibilities:- Conduct thorough candidate background verifications including employment history, education, address, and references.
- Perform document verification for ID proof, address proof, academic credentials, and previous employment records.
- Assist in pre-onboarding and onboarding formalities , ensuring all required documents are collected, verified, and stored systematically.
- Coordinate with internal departments and third-party vendors for timely background checks and escalate issues as required.
- Maintain updated records of all verification reports and onboarding documentation in physical and digital formats.
- Ensure compliance with company policies, statutory regulations, and confidentiality of sensitive candidate information.
- Communicate clearly with candidates regarding pending documents, verification status, and joining formalities.
- Support audits and internal reviews by providing accurate documentation and logs related to candidate onboarding.
- Bachelors degree in any discipline.
- Minimum 1 year of experience in operational HR, onboarding, or document verification processes.
- Strong knowledge of verification protocols and documentation requirements.
- Proficient in MS Office tools (Word, Excel, Outlook) and digital document handling.
- Excellent communication and coordination skills.
- High level of accuracy, integrity, and attention to detail.
- Experience working in HR Operations or Staffing/Recruitment back-office.
- Familiarity with HRMS or onboarding tools will be an advantage.