1,176 Business Relationship Management jobs in India

Key Responsibilities

• Set store sales plans and quotas aligned with business objectives.
• Maintain Gross Margin, SOH, Segment & Brand mix, Discount management, and other metrics as per business strategy.
• Implement production, productivity, quality, and customer service standards.
• Recommend product lines and ensure appropriate merchandise mix.
• Drive sales, margin, shrink control, inventory management and cost optimization.
• Manage commercials and statutory compliance.
• Manage performance and foster teamwork among store staff.
• Identify and develop talent for critical positions.
• Address customer feedback to improve service and processes.
• Stay updated on competition and manage customer escalations.
• Drive local events and promotions as per marketing calendar.
• Promote a 'Customer Obsessed Culture' to prioritize customer centricity.

Key Performance Indicators

• Business Management: Gross Margin, SOH Segment & Brand mix
• Discount Management
• Brand share
• Finance - Paper/card VM Implementation.
• Achieve Nos- TGT Vs Ach, RCP, Attachment, EOL.
• Customer Experience - VOC - Participation, score, SQA, complaints, Loyalty cards.
• People Management.
• Business Acumen - profitability, Competition.
• Jio Business - Activations, Recharges, CAF Rejections

Job Requirements

1. Functional Competencies

• Operational Effectiveness
• Finance Management
• Analysis and Problem Solving
• Results Orientation

2. Behavioural Competencies

• Self-Development
• Emotional Intelligence
• Customer Service Orientation
• People Management
• Communication
• Teamwork and Collaboration

• Title : CRM Officer
  

• Location : Aurangabad
  

• Department : Customer Support
  

• Reporting to : Sales Head
  

• Own and manage customer data within the CRM system (entry, updates, segmentation, cleanup).
  

• Monitor, track, and report sales pipeline and customer lifecycle stages.
  

• Set up automated workflows, reminders, and task assignments using the CRM for customer updates and follow up.
  

• Coordinate between sales, production, and service teams to ensure smooth customer journeys.
  

• Provide data-driven insights for retention campaigns and customer engagement strategies.
  

• Assist in CRM training and onboarding for new team members.
  

• Ensure high CRM hygiene standards and consistency across all touchpoints.
  

• Monitor delivery schedules from order confirmation to dispatch and provide customer with real time updates.
  

• Give customer order updates after the order confirmation to the dispatch and follow up for payment collection.

• Bachelor’s degree in Business Administration, Marketing, or a related field.
  

• 1–3 years of experience in managing CRM.
  

• Understanding of CRM software is a plus.

• Strong understanding of B2B customer lifecycle and funnel stages.
  

• Analytical mindset with excellent attention to detail.
  

• Proficiency in Excel and CRM reporting dashboards.
  

• Good communication and coordination skills.
  

• Ability to work cross-functionally with sales, marketing, and support teams.
  

• Self-motivated, organized, and data-oriented.
  

• Should be able to identify bottlenecks in customer flow and suggest solutions.
  

• Willingness to learn and adapt to new digital tools as required.
  

• Ability to work independently under minimal supervision.
  

• Opportunity to work in a reputed precision manufacturing company with global reach.
  

• Structured training and development programs.
  

• Growth-oriented work culture with a focus on performance.
  

• Exposure to world-class CRM and automation tools.
  

• Employee engagement and recognition programs.
  

We are seeking a proactive and highly organized individual for the Customer Relationship Management role at Home Adda. The Customer Relationship Management or Customer Support Team is pivotal in driving our outreach efforts through lead assignment and generating new opportunities via cold calls. This role demands exceptional communication skills, both verbal and written, along with meticulous attention to detail to ensure successful management of multiple ongoing projects and foster strong customer relationships.

Roles and Responsibilities:

• Lead Assignment and Management: Efficiently receive, qualify, and assign incoming leads to the appropriate sales or service teams, ensuring timely follow-up and maximizing conversion opportunities. Maintain accurate records of lead progression and status.
• Outreach and Cold Calling: Proactively generate new business opportunities by conducting targeted cold calls to potential customers, introducing Home Adda's products/services, and identifying their needs and interests.
• Project Coordination and Oversight: Demonstrate strong organizational skills to effectively manage and prioritize multiple ongoing customer relationship projects or campaigns simultaneously, ensuring all deadlines are met and objectives are achieved.
• Customer Support and Issue Resolution: Serve as a key point of contact for customer inquiries, providing prompt, accurate, and empathetic support. Work to resolve customer concerns and issues efficiently, escalating complex matters to senior team members when necessary, while always ensuring customer satisfaction.
• Relationship Building: Cultivate and maintain strong, positive relationships with customers through consistent and professional communication, fostering loyalty and repeat business.
• Quality Assurance and Standards: Ensure that high-quality standards are consistently maintained for all customer interactions, whether through calls, emails, or other communication channels, reflecting Home Adda's commitment to excellence.

Skills Requirement:

• Excellent verbal communication skills for clear, persuasive, and professional interactions during cold calls and customer support.
• Exceptional written communication skills for clear, concise, and grammatically correct correspondence with customers and internal teams.
• Strong attention to detail for accurate record-keeping, lead tracking, and project management.
• Proven ability to manage multiple projects or tasks concurrently in a dynamic environment, demonstrating strong organizational and time-management skills.
• Proactive and self-motivated approach to lead generation and customer engagement .
• A strong customer-centric mindset with a genuine desire to provide exceptional support and build lasting relationships .
• Proficiency in using CRM software and other relevant office productivity tools.

QUALIFICATION:

• Bachelor's degree in Business Administration, Marketing, Communications, or a related field, or equivalent practical experience.

• Title : CRM Officer
  

• Location : Aurangabad
  

• Department : Customer Support
  

• Reporting to : Sales Head
  

• Own and manage customer data within the CRM system (entry, updates, segmentation, cleanup).
  

• Monitor, track, and report sales pipeline and customer lifecycle stages.
  

• Set up automated workflows, reminders, and task assignments using the CRM for customer updates and follow up.
  

• Coordinate between sales, production, and service teams to ensure smooth customer journeys.
  

• Provide data-driven insights for retention campaigns and customer engagement strategies.
  

• Assist in CRM training and onboarding for new team members.
  

• Ensure high CRM hygiene standards and consistency across all touchpoints.
  

• Monitor delivery schedules from order confirmation to dispatch and provide customer with real time updates.
  

• Give customer order updates after the order confirmation to the dispatch and follow up for payment collection.

• Bachelor’s degree in Business Administration, Marketing, or a related field.
  

• 1–3 years of experience in managing CRM.
  

• Understanding of CRM software is a plus.

• Strong understanding of B2B customer lifecycle and funnel stages.
  

• Analytical mindset with excellent attention to detail.
  

• Proficiency in Excel and CRM reporting dashboards.
  

• Good communication and coordination skills.
  

• Ability to work cross-functionally with sales, marketing, and support teams.
  

• Self-motivated, organized, and data-oriented.
  

• Should be able to identify bottlenecks in customer flow and suggest solutions.
  

• Willingness to learn and adapt to new digital tools as required.
  

• Ability to work independently under minimal supervision.
  

• Opportunity to work in a reputed precision manufacturing company with global reach.
  

• Structured training and development programs.
  

• Growth-oriented work culture with a focus on performance.
  

• Exposure to world-class CRM and automation tools.
  

• Employee engagement and recognition programs.
  

Candidate is responsible for ensuring best service to the customers on behalf of Maestro Realtek, CRM is implemented successfully to engage the Booked customer’s and understand their needs by giving after sales service.

CRM is responsible for following Strategic and operational focus.

• ensure smooth transaction from welcome call to registration and collection.
• register the booked units and complete the collection in defined TAT Period.
• maintain and regularise MIS Report for review meeting on weekly basis.
• address customer grievances thoroughly.
• for facilitating & issuing relevant documents for bank approval.
• with Bankers in getting Various schemes into system.
• with Internal team for smooth functioning of Booking process.

Required Skills set

Excellent Communication and people skills

Strong management and Time management ability

Proficient in MS excel

MBA or BBA in marketing

The Customer Relationship Manager will be responsible for building and maintaining strong, long-term relationships with clients to ensure high levels of satisfaction, loyalty, and business growth. Success in this role looks like consistently enhancing client experiences, resolving issues proactively, and turning relationships into long-term partnerships. This role is central to the organization’s vision of delivering exceptional value to customers while supporting sales, marketing, and service teams with client insights.

Key Responsibilities:

• Client Relationship Management : Build, nurture, and maintain long-term relationships with clients to ensure trust, satisfaction, and repeat business.
• Onboarding & Engagement : Guide clients through onboarding processes, ensuring a seamless transition and strong initial experience.
• Communication & Support : Serve as the primary point of contact for clients, addressing inquiries, concerns, and feedback in a timely manner.
• Retention & Growth : Monitor client accounts, identify opportunities for upselling or cross-selling, and develop strategies to reduce churn.
• Problem-Solving : Resolve conflicts, escalations, or issues effectively, ensuring client concerns are addressed with professionalism.
• Feedback & Insights : Collect and analyze customer feedback to share insights with internal teams for product/service improvements.
• Collaboration : Work closely with sales, marketing, and operations teams to align on client expectations and deliver outstanding service.
• Performance Monitoring : Track and report key metrics such as customer satisfaction, engagement, and retention rates.

Employment Type: (Full-time / Part-time / Contract)

Company Overview:

Our organization is committed to delivering exceptional customer experiences and fostering lasting relationships with our clients. We aim to drive growth through tailored customer engagement strategies, utilizing cutting-edge CRM tools and analytics.

Role Summary:

We are looking for an experienced CRM Specialist responsible for managing and optimizing our Customer Relationship Management system. You will play a pivotal role in enhancing customer satisfaction, streamlining client interactions, and ensuring the accuracy and effectiveness of customer data.

Key Responsibilities:

• Manage and maintain the CRM platform, ensuring data accuracy, integrity, and accessibility.
• Develop and implement customer segmentation strategies to optimize marketing and sales initiatives.
• Analyze CRM data to generate insights and provide recommendations for improving customer engagement, retention, and satisfaction.
• Collaborate with sales, marketing, and customer service teams to identify opportunities and improve workflows.
• Design and execute automated campaigns and workflows within the CRM to enhance customer experience.
• Prepare regular CRM reports highlighting key metrics, trends, and opportunities for improvement.
• Provide ongoing CRM training and support to internal teams to ensure effective utilization of CRM tools.
• Identify and troubleshoot CRM issues, coordinating with technical teams for prompt resolution.

Qualifications:

• Bachelor’s degree in Marketing, Business Administration, Information Systems, or related field.
• 2-4 years of proven experience managing CRM systems (e.g., Salesforce, Zoho, HubSpot, Microsoft Dynamics).
• Demonstrated proficiency in CRM analytics and reporting tools.
• Excellent understanding of customer segmentation, campaign management, and customer lifecycle strategies.
• Strong analytical skills with the ability to interpret and leverage CRM data effectively.
• Excellent communication and interpersonal skills.

Preferred Skills:

• CRM certifications (e.g., Salesforce Certified Administrator, HubSpot CRM Certification).
• Experience with integration of CRM systems with other digital platforms (e.g., marketing automation, social media, ERP).
• Familiarity with SQL or database management.

Personal Attributes:

• Detail-oriented with excellent organizational and time-management skills.
• Strategic thinker capable of identifying and leveraging opportunities.
• Collaborative and effective team player.
• Adaptable and proactive in resolving issues and improving processes.

Compensation and Benefits:

• Competitive salary commensurate with experience
• Performance incentives
• Comprehensive health insurance
• Professional growth and learning opportunities
• Positive and inclusive work environment

Location – Bengaluru

Education – Post-Graduate, an IRDAI licentiate certificate, Insurance professional qualifications will be an added advantage

Experience – 6 + years

Job Dimensions (role and responsibilities):

This will be primarily an individual contributor role reporting to the location leader with no team management role envisaged (except where specifically communicated). The client management team members will however work closely with the client services team allocated (by the location leader) to ensure the quality delivery of client services.

• Responsible for meeting renewal business broking revenues according to annual targets and for completing/handling employee benefit insurance renewals for all existing clients under their purview.
• Will also be responsible for generating cross-sell business revenues as per annual targets from existing clients serviced by the employee.
• Develop and implement client renewal processes per agreed timeline and established process, including negotiating premiums.
• Develop and implement client benefits strategy according to client principles for accurate implementation.
• Will need to lead and conclude all legal documentation like NDA, Broker Services Agreement, SLAs, TOBA and enable / conclude all discussions with the respective legal teams.
• Will be primarily responsible for initiating, handling and maintaining positive relationships with all collaborators at the client end in a structured manner.
• Will acts as the client steward and initiate all stewardship activities relating to the account in a timely manner.
• Provide all client consulting services such as benchmarking, claims reviews, and projects with support from Location Leader.
• Will collaborate closely with clients at various levels to understand their needs in detail and ensure that they are appropriately advised on every area of employee benefits and make a final recommendation of service providers that suit the client needs optimally. Will utilise presence of Location leader/ Experienced CRM as appropriate during discussions.
• Will develop consulting expertise in the identified client industry/segment (if) allocated and identify and develop new business opportunities within that segment with other colleagues identified as part of the team.
• Will implement all strategy-led wellness initiatives with the assistance of the health promotion team
• Will work closely with other colleagues supporting the client and ensure that all relevant updates on that clients are circulated to all.
• Will complete any specific projects related to the development of the H&B practice as assigned

Key Performance Indicators:

• They will primarily be vested with the responsibility of handling the client relationships under their purview, be accountable for revenue and cross sell responsibilities
• Work alongside the client services team to ensure that client happiness is maintained

Skills and Demeanor:

• Effective communication, presentation, consultative selling, advising, and negotiation skills
• Solid understanding of the insurance benefits market in India primarily with some knowledge of international trends
• Possesses a consulting approach, strong analytical abilities, a competitive spirit, is a phenomenal teammate, and values teamwork
• Ability to manage and excel in ambiguous situations and be a quick learner
• Worked with small and medium accounts with multifaceted expectations
• Multifaceted self- motivated teammate with a track record
• Proven Relationship Leadership skills
• Evidence of having continuously upgraded one’s knowledge base through seminar, training, reading etc. to ensure distinctive client value

Candidate is responsible for ensuring best service to the customers on behalf of Maestro Realtek, CRM is implemented successfully to engage the Booked customer’s and understand their needs by giving after sales service.

CRM is responsible for following Strategic and operational focus.

• ensure smooth transaction from welcome call to registration and collection.
• register the booked units and complete the collection in defined TAT Period.
• maintain and regularise MIS Report for review meeting on weekly basis.
• address customer grievances thoroughly.
• for facilitating & issuing relevant documents for bank approval.
• with Bankers in getting Various schemes into system.
• with Internal team for smooth functioning of Booking process.

Required Skills set

Excellent Communication and people skills

Strong management and Time management ability

Proficient in MS excel

MBA or BBA in marketing