9,312 Business Requirements jobs in India

Business Process

Manesar, Haryana Agilent

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Job Description

Description

Agilent is a fast-paced growing company with a vision to be the Premier Laboratory Partner for a Better World. We are looking for candidates who have the passion to make this world a better place to live by supporting this growing business. Experience how you contribute towards helping customer solve real world problems when you join us.

To strengthen our team in India, we are looking for an experienced Solutions engineer based out of Manesar, India.

Job Roles & Responsibilities:

Responsibilities include, but are not limited to:

  • Lead and support projects from define to stabilize phases delivering results with effective communication across teams/functions.
  • Work with super-users in manufacturing and logistics to gather business requirements and use-cases
  • Deliver business process automation using Robotics Process Automation and AI tools
  • Support of existing applications based on BluePrism, Java, Power Platform, Sharepoint and SQL database.
  • Develop solutions and workflows using Sharepoint/JS, Microsoft Power Automate and Power Apps.
  • Work with business teams for development of Sharepoint solutions, workflows and unattended automation.
  • Process assessment, optimization and modelling
  • Deliver high quality solution with focus on effective design and extensive testing
  • Design for exceptions to enable 100% unattended automation.
  • Follow automation lifecycle – design, develop, test, deploy, and support.
  • Work independently with business to understand requirements and recommend solutions.
  • Implement, document, test, troubleshoot and improve automated solutions.
  • Can work independently and deliver with passion and accountability.
  • Qualifications

  • Bachelor’s or master’s degree or equivalent in Computer Science, Engineering, or a related field.
  • 6+ years of relevant experience
  • Experience and competence in business process automation and Robotics Process Automation (RPA).
  • Strong expertise in development of automated solutions using RPA tools like BluePrism.
  • Expertise in advanced capabilities of MS Excel – macros, VB, XML
  • Proficiency in solution development using Sharepoint/JS, Power Automate and PowerApps
  • Experience in delivering high quality solutions and other deliverables like design and user documentation.
  • Knowledge of object-oriented design methodology
  • Knowledge of project life cycle including development and testing (test planning and test execution).
  • Able to understand process flows and model using tools like Bizagi or Visio
  • BluePrism Certification is preferred.
  • Experience working with SAP ECC is beneficial.
  • Knowledge of supply chain processes is beneficial.
  • Able to work and communicate effectively and have time flexibility as part of a cross-geography and cross-cultural global team.
  • Required personality traits: Self-driven, Communicative, Structured, Systematic, Diligent & Follow-through, Quality-minded.
  • Fluent in English – Strong verbal and written communication skills and presentation skills.
  • Additional Details

    This job has a full time weekly schedule.Our pay ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, a recruiter can share more about the specific pay range for a preferred location. Pay and benefit information by country are available at: Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

    Travel Required:

    Occasional

    Shift:

    Day

    Duration:

    No End Date

    Job Function:

    Administration
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    Business Process

    Gurgaon, Haryana Agilent Technologies Inc.

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    Job Description

    Key Responsibilities:

    - Provides project management leadership for initiatives of various complexities and size
    - Engages and provides process and training support within Global Sourcing and for broader user community
    - Requires customer orientation mindset and ability to support divergent business needs
    - Supports audit and compliance walkthroughs
    - Reviews, evaluates, and recommends Ariba innovation
    - Continuous Improvement: Participates and leads Global Sourcing CI Program
    - Collaboration: Partners with Accounts Payable, IT, Internal audit, and other key stakeholders
    - Works closely with Operations - Analytics team, Ops managers, Sourcing managers and support their business needs
    - Leads and supports adoption of major processes, technical, and/or business changes
    - Effectively collaborates and works across teams without boundaries
    - Continual awareness of Industry best practices is required
    - Ability to multitask and manage competing priorities
    - Determines and develops approaches to complex business system/ process assignments
    - Leads business process-related projects using in-depth experience to influence results
    - Solves complex problems using in-depth experience - external perspective

    **Qualifications**:

    - Bachelors or Master’s Degree or University Degree or equivalent.
    - Advanced degree and PMP/ITIL Certification
    - desirable
    - 8-12 years of relevant work experience
    - Expertise in Procure to Pay process and hands on experience of SAP Ariba - SAP MM
    - Expertise in new technologies like RPA, AI - Desirable
    - Strong project management, Business process management and training skills
    - Excellent communication skills
    - Requires extensive experience and knowledge in job and ability to work independently

    Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

    **Travel Required**: Occasional

    **Schedule**: Schedule:Full time

    **Shift**: Day

    **Duration**: 0-3 Months

    **Job Function**: Administration
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    Business Process Analyst

    Bengaluru, Karnataka TE Connectivity

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    Job Description


    At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. 

    Job Overview

    Corporate Procurement Business Analytics team is responsible for providing insights to business data in areas like sourcing, procurement and supply chain. Building data landscape, develop user friendly reports and analytics tools and platforms for management and users.

    Job Responsibilities:

    Complete the technical development of BI initiatives, ensuring constant communication and partnership with the BI Initiative Owner.

    • Develop operational reports in Power BI 
    • Build automated reports and dashboards with the help of Power BI and other reporting tools
    • Understand business requirements to set functional specifications for reporting applications
    • Be experienced in tools and systems on SQL Server, Power Query, Power BI, and DAX
    • Be able to quickly shape data into reporting and analytics solutions
    • Collaborate with Data engineer and IT team to design new reporting, dashboarding and systems solutions for Procurement team
    • Translate complex requirements into effective business solutions.
    • Ensuring iterative design processes are followed, providing regular feedback and engagement to the business.
    • Actively participating in feedback to other analysts with respect to the development of new initiatives.

    Desired Candidate Profile:

    • Total 3-6 years of intensive hands on different BI, ETL tools and platforms
    • Knowledge of SQL queries, SQL Server Reporting Services (SSRS) and SQL Server Integration Services (SSIS)
    • Deep experience in Data Modelling and Data Designing
    • Excellent knowledge on Data Analysis and Database Testing
    • Excellent Database skills with writing complex SQL queries
    • Proficient with Power BI – must have the Excellent visualization skills with data manipulation skill in power query
    • Analytical mind with a problem-solving aptitude 
    • Innovation - Proven abilities to take initiative and be innovative
    • As mentioned above – Very good functional business-oriented mindset as for this role the level of interactions with business users and key users.
    • Excellent management and coaching skills
    • Critical thinking skills
    • Identifying, developing and executing data analysis to help teams create more business impact.
    • Presenting written recommendations and insights to key stakeholders.
    • Shaping and informing key metrics and indicators by which leadership will assess its performance.

    Competencies

    Values: Integrity, Accountability, Inclusion, Innovation, Teamwork

    WHAT TE CONNECTIVITY OFFERS:
    We are pleased to offer you an exciting total package that can also be flexibly adapted to changing life situations - the well-being of our employees is our top priority!

    • Competitive Salary Package
    • Performance-Based Bonus Plans
    • Health and Wellness Incentives
    • Employee Stock Purchase Program
    • Community Outreach Programs / Charity Events
    • Employee Resource Group

    Across our global sites and business units, we put together packages of benefits that are either supported by TE itself or provided by external service providers. In principle, the benefits offered can vary from site to site.

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    Business Process Analyst

    Pune, Maharashtra Halliburton

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    Job Description

    We are looking for the right people — people who want to innovate, achieve, grow and lead. We attract and retain the best talent by investing in our employees and empowering them to develop themselves and their careers. Experience the challenges, rewards and opportunity of working for one of the world’s largest providers of products and services to the global energy industry.

    Job Duties

    Halliburton is seeking a motivated, qualified individual to join our organization as a Supply Chain Business Analyst. As part of our Administration Global Business Services team, you will utilize your expertise in forecasting, analytics, reporting as well as purchase to pay processes, inventory management, and logistics management to improve supply chain and support services processes, create business continuity plans, and ensure key leadership has an up-to-date and transparent reporting regarding our present conditions and capabilities.

    • Under general supervision, responsible for the creation, implementation and sustainment of Supply Chain Business Processes.
    • Partners in business process opportunity development activities including the identification of stakeholder requirements, business case development and funding source facilitation.
    • Collaborates in process creation through design, development and documentation.
    • Contributes to implementation efforts including deployment planning, training, implementation execution, change management, scope control and periodic stakeholder reviews.
    • Promotes sustainability by identifying and tracking performance metrics, providing additional guidance for special conditions and addressing stakeholder needs.
    • Completion of an undergraduate degree in Technical, Supply Chain or Business discipline required and 2 years of experience in supply chain required.

    Specific job duties:

    Interprets data, analyzes results using statistical techniques and provides ongoing reports, including, but not limited to:


    • Gathering and analyzing company spend, market data, and other related commercial information to drive savings opportunities from supply chain or support services activities.
    • Identifying process improvement strategies using process mining platforms such as Celonis.
    • Providing analytical support for sourcing initiatives, contract negotiations, and spot buy evaluations.
    • Monitoring and evaluating workflow risks.
    • Supporting BPO Partner and Supplier Performance reviews.
    • Developing tools and processes in SAP, Microsoft Excel, and Power BI/Qlik Sense/Tableau to improve the efficiency and visualization of analytical work

    General job duties:

    • With general autonomy, works as a liaison between supply chain business units and the IT process and applications teams. 
    • Identifies user requirements for software function and develops and documents business processes. 
    • Meets with the supply chain business units to ensure business needs are met. 
    • Responsible to develop user training and works with users to ensure that processes are correctly followed. 
    • The Lead Business Analyst typically drives or heavily influences business process change. 
    • Interprets and applies directions originating at a higher level. Job tasks, correctly performed, impact indirectly on cost containment, efficiency, profitability or operations. 
    • Consequences of error are easily measured and can be confined. 

    Qualifications

    Knowledge, Skills, and Abilities

    Skills preferred and requirements:

    • Skills are typically acquired through completion of an undergraduate degree in a Technical, Supply Chain, or Business related field and 3-5 years of experience in a supply chain related field which includes experience in project management. 
    • Intermediate level role, typically a min 3-5 years of experience in lieu of a Master’s degree.
    • Should have extensive direct experience in and extensive knowledge of supply chain business processes with a deep understanding of end to end supply chain processes.
    • Understands data extraction, transformation and loading (ETL) processes and methodologies.
    • Applies a broad range of competencies to develop solutions to complex problems.
    • Often provides specialized/technical/functional guidance to others.
    • Knowledge of Procure to Pay processes.
    • Knowledge with SAP.
    • Knowledge with Ariba.
    • Knowledge with SQL.
    • Knowledge with Data visualization tools.

    Shift Timing: 03 PM to 12 AM

    Location: Pune(Hybrid)

    Experience: 3 to 5 years

    Halliburton is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/ orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation .

    Location

    Sai Radhe Building 100, 101, Pune, Monaghan, 411001, India

    Job Details

    Requisition Number:  201307  
    Experience Level:  Entry-Level 
    Job Family:  Support Services 
    Product Service Line:  GBS Admin   
    Full Time / Part Time:  Full Time

    Additional Locations for this position: 

    Compensation Information
    Compensation is competitive and commensurate with experience.

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    Business Process Analyst

    Pune, Maharashtra Avalara

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    Job Description

    What You'll Do The Business Process Analyst drives department-level improvements aligned with Avalara's strategic goals, reporting to the Director of Business Excellence. You will lead end-to-end process plans—from root cause analysis to implementation—using Lean tools, automation, generative AI, and data analytics. The analyst facilitates Kaizen events, delivers scalable solutions, and champions continuous improvement through clear, data-driven storytelling that builds partner support. What Your Responsibilities Will Be You will lead end-to-end improvement plans that align with Avalara's strategic goals, from discovery through to sustained implementation You will partner with operational delivery teams, project managers, contractors, and developers to identify, scope, and implement improvement opportunities Facilitate Kaizen events and workshops using Lean Management principles to support team engagement and new ideas You will be fluent in automation tooling, generative AI (ChatGPT, N8N workflow) and RPA tools and data analytics to accelerate root cause analysis and improve business processes Map and improve complex workflows to improve process flow, visibility, and measurable performance outcomes You will build and embed control and measurement systems that ensure improvements are sustained You have to promote a culture of continuous improvement by communicating wins and outcomes through data-driven storytelling What You'll Need to be Successful Over 5 years of experience leading process improvement. Experience applying generative AI, automation, and data analytics to lead measurable operational gains. Proficient in tools like MiniTab and experienced in coaching data-driven decision-making. Facilitator of global, cross-functional teams through workshops and change programs. Certified Lean Six Sigma Black Belt / Master Black Belt with expertise in continuous improvement. #LI-Hybrid How We'll Take Care of You Total Rewards In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses. Health & Wellness Benefits vary by location but generally include private medical, life, and disability insurance. Inclusive culture and diversity Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship. What You Need To Know About Avalara We’re defining the relationship between tax and tech. We’ve already built an industry-leading cloud compliance platform, processing over 54 billion customer API calls and over million tax returns a year. Our growth is real - we're a billion dollar business - and we’re not slowing down until we’ve achieved our mission - to be part of every transaction in the world. We’re bright, innovative, and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we’ve designed, that empowers our people to win. We’ve been different from day one. Join us, and your career will be too. We’re An Equal Opportunity Employer Supporting diversity and inclusion is a cornerstone of our company — we don’t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us will lead end-to-end improvement plans that align with Avalara's strategic goals, from discovery through to sustained implementation You will partner with operational delivery teams, project managers, contractors, and developers to identify, scope, and implement improvement opportunities Facilitate Kaizen events and workshops using Lean Management principles to support team engagement and new ideas You will be fluent in automation tooling, generative AI (ChatGPT, N8N workflow) and RPA tools and data analytics to accelerate root cause analysis and improve business processes Map and improve complex workflows to improve process flow, visibility, and measurable performance outcomes You will build and embed control and measurement systems that ensure improvements are sustained You have to promote a culture of continuous improvement by communicating wins and outcomes through data-driven storytelling
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    Business Process Analyst

    Bengaluru, Karnataka Confidential

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    Job Description

    • Business Process Analyst is responsible for the end-to-end planning and delivery of one or more projects proactively balancing scope, schedule, budget, risks, team, outcomes, and benefits. Projects can be standalone or form part of a program
    • Will be responsible for oversite of risks and over all schedule of various projects within the program.
    • Will work closely with Project Management Office to align and prioritize his projects with strategy programs.
    • IT Project coordinator will need to communicate effectively with a wide range of project stakeholders and partners, ranging from Engineers to Senior Executives and external Third Parties
    • Experience in managing any large IT modernization program including cloud technology, APIs, Data migration etc
    • Extensive project management skills and experience of managing large and complex projects
    • Strong people skills and broad experience in managing large, distributed teams in different work streams
    • Good stakeholder management experience, including communication, facilitating, project governance, change management and benefits analysis
    • Meticulous attention to detail Time management skills with the ability to meet deadlines

    Desirable Skills and Experience

    • PMP or Project Management Certification
    • Exposure to managing diverse global team is desired.
    • Exposure to Agile Methodologies DevOps
    • Exposure to cloud technology

    Candidates ideally would possess 3+ years experience in an IT Project Management role including significant experience managing medium to large projects and multiple, concurrent projects.

    Experience in Stake-holder management decision making skill.

    Technical Skills  - AGILE/ JIRA/DevOps. Knowledge on 'As Is', 'Should Be' 'Could Be analysis'. Experience in handling end-to-end project implementation.

    Role:  Business Analyst

    Industry Type:  BPM / BPO

    Department:  Data Science & Analytics

    Employment Type:  Full Time, Permanent

    Role Category:  Business Intelligence & Analytics

    Education

    UG:  Any Graduate

    PG:  Any Postgraduate


    Skills Required
    Project Governance, Agile, Business Operations
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    Business Process,Analyst

    Bengaluru, Karnataka Confidential

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    Job Description

    Job description

    We are seeking a meticulous and driven Business Process Analyst to join our dynamic team. You will be a critical member of our new Operational Excellence Team under the Business Operations organization. You will work closely with cross functional teams to understand, analyse, and document processes ensuring our operating rhythm is optimized for performance and scalability. This is a pivotal role in enhancing our operational efficiency and maintaining our data integrity.

    Responsibilities:

    • Analysis : Analyse to understand business processes, interdependencies, bottlenecks, and tools used to identify areas of improvement.
    • Process Documentation: Create accurate documentation of business processes, retrieve and aggregate data from multiple sources, compiling it into a digestible and actionable format streamline workflows and reduce redundancies.
    • Stakeholder Collaboration: Engage business stakeholders in constructive dialogues to convert business problems into logic problems that can be solved with data, effective communication, and visualizations.
    • Knowledge Management: Maintain an organized repository for documentation and establish process for updating standard operating procedures (SOPs), guidance documents and business policies as directed, to ensure effective and accurate integration of individual processes into the end-to-end operating rhythm.
    • Support and Implementation: Provide business process training and create/update supporting content and training materials (e.g., communications, Guidelines, FAQs, presentations, etc.) on new processes and tools.

    Qualifications:

    • Undergraduate BA/BS degree in business, finance, management, or similar field
    • 2-3 years of operational control, business process and/or business analysis experience with strong analytical and critical thinking skills
    • Ability to interact comfortably with various levels of management and articulate issues clearly and succinctly
    • Self-starter and team player with ability to meet tight deadlines and balance competing priorities.
    • Highly organized and proficient in process mapping and documentation tools (e.g. Vizio, Lucidchart)

    What We Offer:

    • Tuition reimbursement higher education: Masters degree, advanced certifications
    • Retirement savings plan with company match
    • Professional development opportunities for analytics expertise and BI tool mastery
    • Multiple career pathways into strategic analytical leadership at Quickbase
    • A dynamic and collaborative work environment.
    • The chance to work on impactful projects that drive business success.

    Role:  Business Analyst

    Industry Type:  IT Services & Consulting

    Department:  Data Science & Analytics

    Employment Type:  Full Time, Permanent

    Role Category:  Business Intelligence & Analytics

    Education

    UG:  Any Graduate

    PG:  Any Postgraduate


    Skills Required
    Documentation, Process Mapping, operational control
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    Business Process Analyst

    Confidential

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    Job Description

    Project Management Office tasks

    • Project - support Business Process workshops with stakeholders
    • Report status of ongoing initiatives to internal stakeholders
    • Present progress reports and integrating feedback of governance meetings & PI initiations
    • Collaborate closely with peer Business Process management, Automation and Technology teams & Process Owners and/or external vendors to ensure that all improvement projects are delivered in a timely manner

    Document Management

    • Update regularly Playbook content and communicate to Sanofi GPO team
    • Manage SOM site updates
    • Manage and update training material for incurring topics / scopes
    • Deliver knowledge sharing sessions with business users (eg SOM, Playbook)
    • Manage and execute approved change requests in SOM Master Workflow

    Experience

    • 3+ years of Business process management / PMO experience
    • Experience of working in a Global Business Services environment
    • Awareness of transactional processes in any of these areas
    • Source to Value, Order to Cash, HRS, Accounts to Report, Finance, Controlling, Manufacturing, Clinical Trials, Pharmacovigilance, Regulatory Reporting, Supply Chain, Sales Operations, Internal Controls

    Soft skills

    • Good written skills with the ability to produce clear and concise documentation
    • Strong analytical skills focusing on details and accuracy
    • Precision and delivery orientation, ability to work individually
    • Ability to work across processes, geographies, nationalities and cultures
    • Good written skills with the ability to produce clear and concise documentation
    • Fluency in English mandatory
    • High level of details, aiming for accuracy and sustainability

    Education

    • Professional or academic qualification in Business Administration, Information Technology or any related field

    Languages

    • Fluency in English
    • Why choose us Bring the miracles of science to life alongside a supportive, future-focused team
    • Discover endless opportunities to grow your talent and drive your career, whether it s through a promotion or lateral move, at home or internationally
    • Enjoy a thoughtful, we'll-crafted rewards package that recognizes your contribution and amplifies your impact
    • Take good care of yourself and your family, with a wide range of health and we'llbeing benefits including high-quality healthcare, prevention and we'llness programs and at least 14 weeks gender-neutral parental leave
    • An international work environment, in which you can develop your talent and realize ideas and innovations within a competent team
    • An attractive, market-oriented salary and cafeteria benefits
    • Flexible home office policy
    • Work from an 'Office of the Year 2020' finalist office
    • Collective life and accident insurance
    • Yearly medical check-up
    • An individual and we'll-structured introduction and training of new employees and we will dedicate a Buddy for you to better navigate in your first weeks
    • Your own career path within Sanofi
    • Your professional and personal development will be supported purposefully
    • Join a great community & special events (Monthly Board Game Nights, Summer Events, we'll-Being Lectures & Sport Clubs)

    Skills Required
    Sales Operations, Sap, Project Management, Supply Chain, Information Technology, Automation, Healthcare, Pharmacovigilance, Salesforce
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    Business Process Architect

    Mumbai, Maharashtra Colgate-Palmolive

    Posted 3 days ago

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    Job Description

    No Relocation Assistance Offered
    Job Number #167819 - Mumbai, Maharashtra, India
    **Who We Are**
    Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specializing in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name!
    Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values-Caring, Inclusive, and Courageous-we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.
    **Brief introduction - Role Summary/Purpose:**
    + Colgate-Palmolive is looking for an SAP FICO - Business process architect to join its Global support services organization. The Information Security Engineer will work closely with the GSSO FI team , cross functional team, SSO's and CBS and business users across the globe.
    + The successful candidate will be responsible for evaluating, designing and implementing SAP solutions in the General accounting & reporting for Colgate subsidiaries. The role requires the person to act as an expert of the global business processes within the function, own the execution of different projects activities and ensure the smooth execution of critical business processes.
    + The person will be required to collaborate with business teams / technical teams and IT counterparts for daily support incidents and project activities in different business areas across all geographies.
    + Ability to capture the requirements related to business problems and transform that into a solution design.
    **Responsibilities:**
    + This position is for an Individual contributor who would be responsible for the following
    + Deliver day to day application support including response to emergencies (24x7)
    + Manage & perform the design, configuration & testing of SAP & other applications for projects, upgrades, implementations and roll outs
    + Maintain standards of system performance & reliability by following procedures, analyzing root causes & continuous improvement
    + Enforce global governance, project steps & documentation
    + Ability to independently connect with business to understand the requirement and recommend a suitable solution
    + Ability to function as support coordinator balancing resource loads, tracking SLA progress
    + Ability to craft functional specifications for developers for specific custom developments
    + Stay updated with the latest technological advancement and changes in the world of SAP development and other technologies. Adapt to these changes by self-training and research work
    + Mentor and coach junior developer resources
    **Required Qualifications:**
    + Any Bachelor's Degree( Commerce graduates preferred),any post graduate, CA, ICWA/CMA
    + Strong oral & written communication skills
    + Ability to identify, analyze, and resolve problems logically
    + Ability to seek and identify root cause
    + Should be flexible and adaptable to new technologies.
    **Preferred Qualifications:**
    + Experience in the SAP S/4 Hana environment for Finance applications.
    + Having domain experience of working in manufacturing organization
    + Experience on Material Ledger / Actual Costing is desirable
    + Experience on S/4HANA Account Based PA, Material Ledger would be an added advantage
    + Knowledge in ABAP debugging would be an added advantage
    **Our Commitment to Inclusion**
    Our journey begins with our people-developing strong talent with diverse backgrounds and perspectives to best serve our consumers around the world and fostering an inclusive environment where everyone feels a true sense of belonging. We are dedicated to ensuring that each individual can be their authentic self, is treated with respect, and is empowered by leadership to contribute meaningfully to our business.
    **Equal Opportunity Employer**
    Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.
    Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form ( should you require accommodation.
    #LI-Hybrid
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    Business Process Outsourcing

    Bengaluru, Karnataka NAZZTEC

    Posted 4 days ago

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    Job Description

    Associate – International BPO (Voice/Non-Voice) :

    Job Title : Customer Support Associate – International BPO

    Location : Bangalore, Mumbai

    Shift : Rotational shifts (including night shifts)

    Experience : 0–2 years (Freshers welcome)


    Job Responsibilities

    • Handle inbound calls, emails, and chats from customers and ensure each interaction is accurately logged in the system.
    • Provide support to candidates in the recruitment process (e.g., new applicants, rehires) as per standard operating procedures.
    • Guide users through the self-service portal and offer navigational support.
    • Conduct security verifications in alignment with internal policies and GDPR compliance .
    • Make outbound calls when required as per client and company communication guidelines.
    • Maintain exceptional data and call quality while meeting productivity benchmarks.
    • Foster a collaborative work environment through clear and regular communication with peers and supervisors.
    • Adhere to all personnel and operational policies , including attendance, code of conduct, and escalations.
    • Ensure process documentation (DTPs, Knowledgebase, SharePoint) is always up-to-date.
    • Provide first-contact resolution to avoid escalations and deliver outstanding customer service.


    Required Skills & Knowledge

    • Proficient in using ticketing systems (ServiceNow preferred), ERP platforms , Microsoft Office Suite , and web browsers.
    • Strong technical aptitude and ability to learn systems and processes quickly.
    • Excellent verbal and written communication skills with a customer-first mindset.


    Preferred Experience

    • International BPO or customer support experience preferred.
    • Freshers with strong communication and learning abilities are encouraged to apply.


    Key Personal Attributes

    • Flexible and willing to work rotational shifts
    • Positive attitude and strong team spirit
    • Ability to handle pressure and meet deadlines
    • Punctual, disciplined, and detail-oriented
    • Customer-focused and result-driven
    • High integrity and professionalism
    • Fast learner with a passion for service excellence


    #InternationalBPO #BPOJobs #CustomerSupport #VoiceProcess #NonVoiceProcess #CustomerServiceJobs #FreshersWelcome #HiringNow #JobOpening #CallCenterJobs #SupportExecutive #NightShiftJobs #RotationalShift #HelpdeskSupport #ServiceNow #ERP #CommunicationSkills #TechSupport #CustomerExperience #WalkInJobs #HyderabadJobs #BangaloreJobs #PuneJobs #JobSearchIndia #GraduateJobs #UndergraduateJobs #RecruitmentSupport #JobAlert #CareerOpportunity #JoinUs #ImmediateHiring

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    11. local_florist Beauty & Wellness
    12. restaurant Catering
    13. volunteer_activism Charity & Voluntary
    14. science Chemical Engineering
    15. child_friendly Childcare
    16. foundation Civil Engineering
    17. clean_hands Cleaning & Sanitation
    18. diversity_3 Community & Social Care
    19. construction Construction
    20. brush Creative & Digital
    21. currency_bitcoin Crypto & Blockchain
    22. support_agent Customer Service & Helpdesk
    23. medical_services Dental
    24. medical_services Driving & Transport
    25. medical_services E Commerce & Social Media
    26. school Education & Teaching
    27. electrical_services Electrical Engineering
    28. bolt Energy
    29. local_mall Fmcg
    30. gavel Government & Non Profit
    31. emoji_events Graduate
    32. health_and_safety Healthcare
    33. beach_access Hospitality & Tourism
    34. groups Human Resources
    35. precision_manufacturing Industrial Engineering
    36. security Information Security
    37. handyman Installation & Maintenance
    38. policy Insurance
    39. code IT & Software
    40. gavel Legal
    41. sports_soccer Leisure & Sports
    42. inventory_2 Logistics & Warehousing
    43. supervisor_account Management
    44. supervisor_account Management Consultancy
    45. supervisor_account Manufacturing & Production
    46. campaign Marketing
    47. build Mechanical Engineering
    48. perm_media Media & PR
    49. local_hospital Medical
    50. local_hospital Military & Public Safety
    51. local_hospital Mining
    52. medical_services Nursing
    53. local_gas_station Oil & Gas
    54. biotech Pharmaceutical
    55. checklist_rtl Project Management
    56. shopping_bag Purchasing
    57. home_work Real Estate
    58. person_search Recruitment Consultancy
    59. store Retail
    60. point_of_sale Sales
    61. science Scientific Research & Development
    62. wifi Telecoms
    63. psychology Therapy
    64. pets Veterinary
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