3,565 Call Center Agent jobs in India

Job Title: SaaS Customer Support (US phone support mandatory)

Company: RunLoyal

Location: India,Coimbatore

Type: Full-time

RunLoyal is a leading SaaS platform revolutionizing the pet care industry, empowering pet businesses to streamline operations, increase revenue, and deliver world-class customer experiences. We are passionate about building innovative solutions and helping pet care providers thrive.

As part of our growing global team, we are expanding our customer operations in India to provide round-the-clock support for our U.S.-based customers.

We are looking for Customer Service Associates (International Voice Process) to join our India team. In this role, you’ll be the first point of contact for our U.S. customers—resolving queries over phone, email, and (in the future) live chat.

You’ll play a vital role in ensuring that customers feel heard, supported, and delighted, while also helping them use our SaaS platform effectively. This is a great opportunity for someone with strong communication skills, empathy, and a drive to deliver excellent customer experiences in a global SaaS environment.

• Handle inbound and outbound customer calls with professionalism and empathy.
• Respond to customer queries via email (and eventually live chat).
• Troubleshoot basic product questions and provide clear solutions or next steps.
• Document interactions, categorize tickets, and follow escalation workflows.
• Meet and exceed defined SLAs (First Response Time, Resolution Time, CSAT).
• Multitask between voice, email, and chat support while maintaining quality.
• Follow playbooks, SOPs, and scripts while adapting communication style based on customer needs.
• Provide proactive, friendly, and helpful communication that builds trust with customers.
• Collaborate with U.S. and India teams for smooth issue resolution.

• 1–3 years of customer service experience (International Voice Process preferred).
• Excellent spoken and written English communication skills (neutral accent required).
• Strong listening skills and empathy to handle sensitive or frustrated customers.
• Ability to multitask between calls, emails, and documentation.
• Quick learner with strong product understanding and ability to adapt.
• Comfortable working in a U.S. time zone shift (night shifts/EST overlap).
• Proficiency with support tools (Freshdesk, Zendesk, or similar) is a plus.
• Basic knowledge of SaaS or tech products preferred but not required.

• Customer Obsession – You genuinely care about solving customer problems.
• Empathy & Patience – Every customer conversation matters.
• Clear Communication – Ability to explain solutions simply and confidently.
• Adaptability – Comfortable in a fast-paced startup environment.
• Teamwork – Willing to support peers and share knowledge.

• Be part of a fast-growing SaaS company with a bold mission in pet tech.
• Gain global exposure supporting U.S.-based customers.
• Opportunity to learn SaaS products and grow into advanced support roles.
• Collaborative, empathetic, and growth-oriented work culture.
• Competitive compensation and career growth opportunities.

Job Title: SaaS Customer Support (US phone support mandatory)

Company: RunLoyal

Location: India,Coimbatore

Type: Full-time

RunLoyal is a leading SaaS platform revolutionizing the pet care industry, empowering pet businesses to streamline operations, increase revenue, and deliver world-class customer experiences. We are passionate about building innovative solutions and helping pet care providers thrive.

As part of our growing global team, we are expanding our customer operations in India to provide round-the-clock support for our U.S.-based customers.

We are looking for Customer Service Associates (International Voice Process) to join our India team. In this role, you’ll be the first point of contact for our U.S. customers—resolving queries over phone, email, and (in the future) live chat.

You’ll play a vital role in ensuring that customers feel heard, supported, and delighted, while also helping them use our SaaS platform effectively. This is a great opportunity for someone with strong communication skills, empathy, and a drive to deliver excellent customer experiences in a global SaaS environment.

• Handle inbound and outbound customer calls with professionalism and empathy.
• Respond to customer queries via email (and eventually live chat).
• Troubleshoot basic product questions and provide clear solutions or next steps.
• Document interactions, categorize tickets, and follow escalation workflows.
• Meet and exceed defined SLAs (First Response Time, Resolution Time, CSAT).
• Multitask between voice, email, and chat support while maintaining quality.
• Follow playbooks, SOPs, and scripts while adapting communication style based on customer needs.
• Provide proactive, friendly, and helpful communication that builds trust with customers.
• Collaborate with U.S. and India teams for smooth issue resolution.

• 1–3 years of customer service experience (International Voice Process preferred).
• Excellent spoken and written English communication skills (neutral accent required).
• Strong listening skills and empathy to handle sensitive or frustrated customers.
• Ability to multitask between calls, emails, and documentation.
• Quick learner with strong product understanding and ability to adapt.
• Comfortable working in a U.S. time zone shift (night shifts/EST overlap).
• Proficiency with support tools (Freshdesk, Zendesk, or similar) is a plus.
• Basic knowledge of SaaS or tech products preferred but not required.

• Customer Obsession – You genuinely care about solving customer problems.
• Empathy & Patience – Every customer conversation matters.
• Clear Communication – Ability to explain solutions simply and confidently.
• Adaptability – Comfortable in a fast-paced startup environment.
• Teamwork – Willing to support peers and share knowledge.

• Be part of a fast-growing SaaS company with a bold mission in pet tech.
• Gain global exposure supporting U.S.-based customers.
• Opportunity to learn SaaS products and grow into advanced support roles.
• Collaborative, empathetic, and growth-oriented work culture.
• Competitive compensation and career growth opportunities.

Job Title: SaaS Customer Support (US phone support mandatory)

Company: RunLoyal

Location: India,Coimbatore

Type: Full-time

RunLoyal is a leading SaaS platform revolutionizing the pet care industry, empowering pet businesses to streamline operations, increase revenue, and deliver world-class customer experiences. We are passionate about building innovative solutions and helping pet care providers thrive.

As part of our growing global team, we are expanding our customer operations in India to provide round-the-clock support for our U.S.-based customers.

We are looking for Customer Service Associates (International Voice Process) to join our India team. In this role, you’ll be the first point of contact for our U.S. customers—resolving queries over phone, email, and (in the future) live chat.

You’ll play a vital role in ensuring that customers feel heard, supported, and delighted, while also helping them use our SaaS platform effectively. This is a great opportunity for someone with strong communication skills, empathy, and a drive to deliver excellent customer experiences in a global SaaS environment.

• Handle inbound and outbound customer calls with professionalism and empathy.
• Respond to customer queries via email (and eventually live chat).
• Troubleshoot basic product questions and provide clear solutions or next steps.
• Document interactions, categorize tickets, and follow escalation workflows.
• Meet and exceed defined SLAs (First Response Time, Resolution Time, CSAT).
• Multitask between voice, email, and chat support while maintaining quality.
• Follow playbooks, SOPs, and scripts while adapting communication style based on customer needs.
• Provide proactive, friendly, and helpful communication that builds trust with customers.
• Collaborate with U.S. and India teams for smooth issue resolution.

• 1–3 years of customer service experience (International Voice Process preferred).
• Excellent spoken and written English communication skills (neutral accent required).
• Strong listening skills and empathy to handle sensitive or frustrated customers.
• Ability to multitask between calls, emails, and documentation.
• Quick learner with strong product understanding and ability to adapt.
• Comfortable working in a U.S. time zone shift (night shifts/EST overlap).
• Proficiency with support tools (Freshdesk, Zendesk, or similar) is a plus.
• Basic knowledge of SaaS or tech products preferred but not required.

• Customer Obsession – You genuinely care about solving customer problems.
• Empathy & Patience – Every customer conversation matters.
• Clear Communication – Ability to explain solutions simply and confidently.
• Adaptability – Comfortable in a fast-paced startup environment.
• Teamwork – Willing to support peers and share knowledge.

• Be part of a fast-growing SaaS company with a bold mission in pet tech.
• Gain global exposure supporting U.S.-based customers.
• Opportunity to learn SaaS products and grow into advanced support roles.
• Collaborative, empathetic, and growth-oriented work culture.
• Competitive compensation and career growth opportunities.

Job Title: SaaS Customer Support (US phone support mandatory)

Company: RunLoyal

Location: India,Coimbatore

Type: Full-time

RunLoyal is a leading SaaS platform revolutionizing the pet care industry, empowering pet businesses to streamline operations, increase revenue, and deliver world-class customer experiences. We are passionate about building innovative solutions and helping pet care providers thrive.

As part of our growing global team, we are expanding our customer operations in India to provide round-the-clock support for our U.S.-based customers.

We are looking for Customer Service Associates (International Voice Process) to join our India team. In this role, you’ll be the first point of contact for our U.S. customers—resolving queries over phone, email, and (in the future) live chat.

You’ll play a vital role in ensuring that customers feel heard, supported, and delighted, while also helping them use our SaaS platform effectively. This is a great opportunity for someone with strong communication skills, empathy, and a drive to deliver excellent customer experiences in a global SaaS environment.

• Handle inbound and outbound customer calls with professionalism and empathy.
• Respond to customer queries via email (and eventually live chat).
• Troubleshoot basic product questions and provide clear solutions or next steps.
• Document interactions, categorize tickets, and follow escalation workflows.
• Meet and exceed defined SLAs (First Response Time, Resolution Time, CSAT).
• Multitask between voice, email, and chat support while maintaining quality.
• Follow playbooks, SOPs, and scripts while adapting communication style based on customer needs.
• Provide proactive, friendly, and helpful communication that builds trust with customers.
• Collaborate with U.S. and India teams for smooth issue resolution.

• 1–3 years of customer service experience (International Voice Process preferred).
• Excellent spoken and written English communication skills (neutral accent required).
• Strong listening skills and empathy to handle sensitive or frustrated customers.
• Ability to multitask between calls, emails, and documentation.
• Quick learner with strong product understanding and ability to adapt.
• Comfortable working in a U.S. time zone shift (night shifts/EST overlap).
• Proficiency with support tools (Freshdesk, Zendesk, or similar) is a plus.
• Basic knowledge of SaaS or tech products preferred but not required.

• Customer Obsession – You genuinely care about solving customer problems.
• Empathy & Patience – Every customer conversation matters.
• Clear Communication – Ability to explain solutions simply and confidently.
• Adaptability – Comfortable in a fast-paced startup environment.
• Teamwork – Willing to support peers and share knowledge.

• Be part of a fast-growing SaaS company with a bold mission in pet tech.
• Gain global exposure supporting U.S.-based customers.
• Opportunity to learn SaaS products and grow into advanced support roles.
• Collaborative, empathetic, and growth-oriented work culture.
• Competitive compensation and career growth opportunities.

Job Title: SaaS Customer Support (US phone support mandatory)

Company: RunLoyal

Location: India,Coimbatore

Type: Full-time

RunLoyal is a leading SaaS platform revolutionizing the pet care industry, empowering pet businesses to streamline operations, increase revenue, and deliver world-class customer experiences. We are passionate about building innovative solutions and helping pet care providers thrive.

As part of our growing global team, we are expanding our customer operations in India to provide round-the-clock support for our U.S.-based customers.

We are looking for Customer Service Associates (International Voice Process) to join our India team. In this role, you’ll be the first point of contact for our U.S. customers—resolving queries over phone, email, and (in the future) live chat.

You’ll play a vital role in ensuring that customers feel heard, supported, and delighted, while also helping them use our SaaS platform effectively. This is a great opportunity for someone with strong communication skills, empathy, and a drive to deliver excellent customer experiences in a global SaaS environment.

• Handle inbound and outbound customer calls with professionalism and empathy.
• Respond to customer queries via email (and eventually live chat).
• Troubleshoot basic product questions and provide clear solutions or next steps.
• Document interactions, categorize tickets, and follow escalation workflows.
• Meet and exceed defined SLAs (First Response Time, Resolution Time, CSAT).
• Multitask between voice, email, and chat support while maintaining quality.
• Follow playbooks, SOPs, and scripts while adapting communication style based on customer needs.
• Provide proactive, friendly, and helpful communication that builds trust with customers.
• Collaborate with U.S. and India teams for smooth issue resolution.

• 1–3 years of customer service experience (International Voice Process preferred).
• Excellent spoken and written English communication skills (neutral accent required).
• Strong listening skills and empathy to handle sensitive or frustrated customers.
• Ability to multitask between calls, emails, and documentation.
• Quick learner with strong product understanding and ability to adapt.
• Comfortable working in a U.S. time zone shift (night shifts/EST overlap).
• Proficiency with support tools (Freshdesk, Zendesk, or similar) is a plus.
• Basic knowledge of SaaS or tech products preferred but not required.

• Customer Obsession – You genuinely care about solving customer problems.
• Empathy & Patience – Every customer conversation matters.
• Clear Communication – Ability to explain solutions simply and confidently.
• Adaptability – Comfortable in a fast-paced startup environment.
• Teamwork – Willing to support peers and share knowledge.

• Be part of a fast-growing SaaS company with a bold mission in pet tech.
• Gain global exposure supporting U.S.-based customers.
• Opportunity to learn SaaS products and grow into advanced support roles.
• Collaborative, empathetic, and growth-oriented work culture.
• Competitive compensation and career growth opportunities.

Job Overview:

We are seeking a Junior Customer Service professional to join our team. This full-time position is based in Noida and requires 1 to 3 years of experience in customer service roles. As a key member of our customer service team, you will play a vital role in facilitating effective communication and coordination with clients.

Looking for only Female Candidates.

Qualifications and Skills:

• Mandatory skill: Customer service expertise with a focus on delivering exceptional customer experience.
• Mandatory skill: Coordination skills to ensure seamless communication and collaboration between internal teams and clients.
• Mandatory skill: Excellent communication skills for effectively engaging with clients and resolving queries.
• Proficiency in sales techniques to effectively cross-sell and promote additional services to clients.
• Strong conflict resolution skills to manage and resolve client issues tactfully and efficiently.
• Proven customer support experience to handle diverse client inquiries and provide appropriate solutions.
• Competency in Microsoft Office applications for preparing reports, presentations, and managing client data.
• Ability to thrive in a fast-paced environment and handle multiple tasks simultaneously with attention to detail.

Roles and Responsibilities:

• Act as the primary point of contact for customer inquiries and provide timely and accurate information.
• Coordinate with internal teams to ensure effective resolution of client issues and concerns.
• Assist in the implementation of customer service strategies to enhance client satisfaction and retention.
• Maintain accurate records of customer interactions and transactions, including details of inquiries, complaints, and comments.
• Identify opportunities to promote additional services and support cross-selling efforts to meet clients' needs.
• Prepare and present regular reports on customer service operations, including key metrics and areas for improvement.
• Collaborate with team members to develop and refine best practices for delivering superior customer service.
• Stay updated with industry trends and emerging customer service tools to enhance service delivery.