9,856 Call Center Agent jobs in India

Freshers & Graduates – Jobs in Amritsar!

Freshers & Graduates – Jobs in Amritsar!

Social Media Top Team is a full service Online Marketing and Digital Public Relations firm dedicated to helping business owners grow their business to the next level by leveraging online video, social media and unconventional marketing strategies.

The Role

You will be responsible for :

• Handling inbound calls and emails in a professional manner.
• Resolving customer inquiries and requests and ensuring strong customer satisfaction.
• Working with various internal teams to ensure prompt and accurate order processing and delivery.
• Escalating customer feedback as required.
• Identifying opportunities for new business development through following up on leads and conducting research on target clients.
• New business generation by meeting potential clients to understand needs and providing relevant solutions.
• Managing the sales process to close new business opportunities.
• Building strong relationships with the existing portfolio of clients.
• Meeting and exceeding weekly and monthly activity and revenue targets.

Ideal Profile

You must have:

• You must have call center experience (6 months and above)
• Speak and write good English
• Your own computer, Microsoft office suite, telephone and reliable internet service
• Excellent computer and typing skills
• Good interpersonal and communication skills
• Must be well organized and detail oriented
• Be teachable

What's on Offer?

• Opportunity within a company with a solid track record of performance
• Attractive Salary & Benefits
• Opportunity to make a positive impact

The Offer

• Opportunity within a company with a solid track record of performance
• Attractive Salary & Benefits
• Opportunity to make a positive impact

The Job

You will be responsible for :

• Handling inbound calls and emails in a professional manner.
• Resolving customer inquiries and requests and ensuring strong customer satisfaction.
• Working with various internal teams to ensure prompt and accurate order processing and delivery.
• Escalating customer feedback as required.
• Identifying opportunities for new business development through following up on leads and conducting research on target clients.
• New business generation by meeting potential clients to understand needs and providing relevant solutions.
• Managing the sales process to close new business opportunities.
• Building strong relationships with the existing portfolio of clients.
• Meeting and exceeding weekly and monthly activity and revenue targets.

The Profile

You must have:

• You must have call center experience (6 months and above)
• Speak and write good English
• Your own computer, Microsoft office suite, telephone and reliable internet service
• Excellent computer and typing skills
• Good interpersonal and communication skills
• Must be well organized and detail oriented
• Be teachable

The Employer

Our client is a full-service Online Marketing and Digital Public Relations firm dedicated to helping business owners grow their business to the next level by leveraging online video, social media and unconventional marketing strategies.

Company: Microvista Technologies Pvt Ltd.

Job Title: Support Executive

Job Location: 909-910, Zion Z-1, Sindhu Bhavan Marg, nr. Maple County Road, Bodakdev, Ahmedabad, Gujarat 380054

Job Type: Full Time

Role Overview:

As a Support Executive, you will be the primary point of contact for customers seeking assistance. Your key responsibilities will include addressing customer queries, troubleshooting issues, and ensuring a high level of customer satisfaction. You will work closely with the support team to resolve issues and ensure smooth operations.

Key Responsibilities:

• Handle inbound and outbound customer inquiries via phone, email, or chat.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Troubleshoot technical issues and assist customers in resolving product/service concerns.
• Ensure timely resolution of customer complaints, escalating issues when necessary.
• Maintain records of customer interactions, transactions, and issues.
• Assist in improving customer service processes and solutions.
• Collaborate with cross-functional teams (e.g., technical, sales) to ensure seamless service delivery.
• Follow up with customers to ensure their issues have been resolved to satisfaction.
• Monitor and track performance metrics (e.g., response time, resolution time) and work to meet targets.

Skills & Qualifications:

• Proven customer support experience or experience as a client service representative.
• Strong communication skills (both verbal and written).
• Excellent problem-solving skills.
• Patience and empathy when dealing with customers.
• Basic technical knowledge, depending on the industry or service offered.
• Ability to work effectively in a team-oriented environment.
• Time management and multitasking abilities.

Educational Requirements:

• Bachelors degree or equivalent experience (preferred).

Job Overview

We are seeking a Customer Support intern or fresher to join our Mumbai team. This is an entry-level position with employment types including internship or full-time, suitable for those with 0 to 1 year of experience. Based in Mumbai, Mumbai Suburban, Navi Mumbai, or Thane, the role involves utilizing CRM software, communication, and problem-solving skills to enhance customer satisfaction.

Qualifications and Skills

• Proficiency in customer service principles and practices to ensure an exceptional experience for all clients.
• Experience with CRM software to manage customer inquiries efficiently and maintain accurate records.
• Excellent communication skills to effectively interact with customers and clearly convey information.
• Strong problem-solving abilities to resolve customer issues quickly and satisfactorily.
• Experience in voice support for addressing customer queries effectively via phone interactions.
• Familiarity with call center operations and the ability to thrive in a fast-paced environment.
• Exceptional active listening skills to fully understand customer needs and provide appropriate solutions.
• Commitment to quality assurance by ensuring that services meet company standards and customer expectations.

Roles and Responsibilities

• Respond to customer inquiries through various channels, providing timely and effective solutions.
• Utilize CRM software to document customer interactions and track service requests.
• Collaborate with cross-functional teams to address customer concerns and enhance service quality.
• Implement feedback from customers to improve the company's product offerings and service delivery.
• Maintain a high level of professionalism and empathetic communication with all customer interactions.
• Participate in team meetings and training sessions for continuous improvement in customer service skills.
• Adhere to company procedures and guidelines while ensuring customer satisfaction and loyalty.
• Contribute to achieving team targets and performance goals through dedicated customer support efforts.