6,943 Call Center Agents jobs in India

Job Title: SaaS Customer Support (US phone support mandatory)

Company: RunLoyal

Location: India,Coimbatore

Type: Full-time

RunLoyal is a leading SaaS platform revolutionizing the pet care industry, empowering pet businesses to streamline operations, increase revenue, and deliver world-class customer experiences. We are passionate about building innovative solutions and helping pet care providers thrive.

As part of our growing global team, we are expanding our customer operations in India to provide round-the-clock support for our U.S.-based customers.

We are looking for Customer Service Associates (International Voice Process) to join our India team. In this role, you’ll be the first point of contact for our U.S. customers—resolving queries over phone, email, and (in the future) live chat.

You’ll play a vital role in ensuring that customers feel heard, supported, and delighted, while also helping them use our SaaS platform effectively. This is a great opportunity for someone with strong communication skills, empathy, and a drive to deliver excellent customer experiences in a global SaaS environment.

• Handle inbound and outbound customer calls with professionalism and empathy.
• Respond to customer queries via email (and eventually live chat).
• Troubleshoot basic product questions and provide clear solutions or next steps.
• Document interactions, categorize tickets, and follow escalation workflows.
• Meet and exceed defined SLAs (First Response Time, Resolution Time, CSAT).
• Multitask between voice, email, and chat support while maintaining quality.
• Follow playbooks, SOPs, and scripts while adapting communication style based on customer needs.
• Provide proactive, friendly, and helpful communication that builds trust with customers.
• Collaborate with U.S. and India teams for smooth issue resolution.

• 1–3 years of customer service experience (International Voice Process preferred).
• Excellent spoken and written English communication skills (neutral accent required).
• Strong listening skills and empathy to handle sensitive or frustrated customers.
• Ability to multitask between calls, emails, and documentation.
• Quick learner with strong product understanding and ability to adapt.
• Comfortable working in a U.S. time zone shift (night shifts/EST overlap).
• Proficiency with support tools (Freshdesk, Zendesk, or similar) is a plus.
• Basic knowledge of SaaS or tech products preferred but not required.

• Customer Obsession – You genuinely care about solving customer problems.
• Empathy & Patience – Every customer conversation matters.
• Clear Communication – Ability to explain solutions simply and confidently.
• Adaptability – Comfortable in a fast-paced startup environment.
• Teamwork – Willing to support peers and share knowledge.

• Be part of a fast-growing SaaS company with a bold mission in pet tech.
• Gain global exposure supporting U.S.-based customers.
• Opportunity to learn SaaS products and grow into advanced support roles.
• Collaborative, empathetic, and growth-oriented work culture.
• Competitive compensation and career growth opportunities.

Job Title: SaaS Customer Support (US phone support mandatory)

Company: RunLoyal

Location: India,Coimbatore

Type: Full-time

RunLoyal is a leading SaaS platform revolutionizing the pet care industry, empowering pet businesses to streamline operations, increase revenue, and deliver world-class customer experiences. We are passionate about building innovative solutions and helping pet care providers thrive.

As part of our growing global team, we are expanding our customer operations in India to provide round-the-clock support for our U.S.-based customers.

We are looking for Customer Service Associates (International Voice Process) to join our India team. In this role, you’ll be the first point of contact for our U.S. customers—resolving queries over phone, email, and (in the future) live chat.

You’ll play a vital role in ensuring that customers feel heard, supported, and delighted, while also helping them use our SaaS platform effectively. This is a great opportunity for someone with strong communication skills, empathy, and a drive to deliver excellent customer experiences in a global SaaS environment.

• Handle inbound and outbound customer calls with professionalism and empathy.
• Respond to customer queries via email (and eventually live chat).
• Troubleshoot basic product questions and provide clear solutions or next steps.
• Document interactions, categorize tickets, and follow escalation workflows.
• Meet and exceed defined SLAs (First Response Time, Resolution Time, CSAT).
• Multitask between voice, email, and chat support while maintaining quality.
• Follow playbooks, SOPs, and scripts while adapting communication style based on customer needs.
• Provide proactive, friendly, and helpful communication that builds trust with customers.
• Collaborate with U.S. and India teams for smooth issue resolution.

• 1–3 years of customer service experience (International Voice Process preferred).
• Excellent spoken and written English communication skills (neutral accent required).
• Strong listening skills and empathy to handle sensitive or frustrated customers.
• Ability to multitask between calls, emails, and documentation.
• Quick learner with strong product understanding and ability to adapt.
• Comfortable working in a U.S. time zone shift (night shifts/EST overlap).
• Proficiency with support tools (Freshdesk, Zendesk, or similar) is a plus.
• Basic knowledge of SaaS or tech products preferred but not required.

• Customer Obsession – You genuinely care about solving customer problems.
• Empathy & Patience – Every customer conversation matters.
• Clear Communication – Ability to explain solutions simply and confidently.
• Adaptability – Comfortable in a fast-paced startup environment.
• Teamwork – Willing to support peers and share knowledge.

• Be part of a fast-growing SaaS company with a bold mission in pet tech.
• Gain global exposure supporting U.S.-based customers.
• Opportunity to learn SaaS products and grow into advanced support roles.
• Collaborative, empathetic, and growth-oriented work culture.
• Competitive compensation and career growth opportunities.

Job Title: SaaS Customer Support (US phone support mandatory)

Company: RunLoyal

Location: India,Coimbatore

Type: Full-time

RunLoyal is a leading SaaS platform revolutionizing the pet care industry, empowering pet businesses to streamline operations, increase revenue, and deliver world-class customer experiences. We are passionate about building innovative solutions and helping pet care providers thrive.

As part of our growing global team, we are expanding our customer operations in India to provide round-the-clock support for our U.S.-based customers.

We are looking for Customer Service Associates (International Voice Process) to join our India team. In this role, you’ll be the first point of contact for our U.S. customers—resolving queries over phone, email, and (in the future) live chat.

You’ll play a vital role in ensuring that customers feel heard, supported, and delighted, while also helping them use our SaaS platform effectively. This is a great opportunity for someone with strong communication skills, empathy, and a drive to deliver excellent customer experiences in a global SaaS environment.

• Handle inbound and outbound customer calls with professionalism and empathy.
• Respond to customer queries via email (and eventually live chat).
• Troubleshoot basic product questions and provide clear solutions or next steps.
• Document interactions, categorize tickets, and follow escalation workflows.
• Meet and exceed defined SLAs (First Response Time, Resolution Time, CSAT).
• Multitask between voice, email, and chat support while maintaining quality.
• Follow playbooks, SOPs, and scripts while adapting communication style based on customer needs.
• Provide proactive, friendly, and helpful communication that builds trust with customers.
• Collaborate with U.S. and India teams for smooth issue resolution.

• 1–3 years of customer service experience (International Voice Process preferred).
• Excellent spoken and written English communication skills (neutral accent required).
• Strong listening skills and empathy to handle sensitive or frustrated customers.
• Ability to multitask between calls, emails, and documentation.
• Quick learner with strong product understanding and ability to adapt.
• Comfortable working in a U.S. time zone shift (night shifts/EST overlap).
• Proficiency with support tools (Freshdesk, Zendesk, or similar) is a plus.
• Basic knowledge of SaaS or tech products preferred but not required.

• Customer Obsession – You genuinely care about solving customer problems.
• Empathy & Patience – Every customer conversation matters.
• Clear Communication – Ability to explain solutions simply and confidently.
• Adaptability – Comfortable in a fast-paced startup environment.
• Teamwork – Willing to support peers and share knowledge.

• Be part of a fast-growing SaaS company with a bold mission in pet tech.
• Gain global exposure supporting U.S.-based customers.
• Opportunity to learn SaaS products and grow into advanced support roles.
• Collaborative, empathetic, and growth-oriented work culture.
• Competitive compensation and career growth opportunities.

Job Title: SaaS Customer Support (US phone support mandatory)

Company: RunLoyal

Location: India,Coimbatore

Type: Full-time

RunLoyal is a leading SaaS platform revolutionizing the pet care industry, empowering pet businesses to streamline operations, increase revenue, and deliver world-class customer experiences. We are passionate about building innovative solutions and helping pet care providers thrive.

As part of our growing global team, we are expanding our customer operations in India to provide round-the-clock support for our U.S.-based customers.

We are looking for Customer Service Associates (International Voice Process) to join our India team. In this role, you’ll be the first point of contact for our U.S. customers—resolving queries over phone, email, and (in the future) live chat.

You’ll play a vital role in ensuring that customers feel heard, supported, and delighted, while also helping them use our SaaS platform effectively. This is a great opportunity for someone with strong communication skills, empathy, and a drive to deliver excellent customer experiences in a global SaaS environment.

• Handle inbound and outbound customer calls with professionalism and empathy.
• Respond to customer queries via email (and eventually live chat).
• Troubleshoot basic product questions and provide clear solutions or next steps.
• Document interactions, categorize tickets, and follow escalation workflows.
• Meet and exceed defined SLAs (First Response Time, Resolution Time, CSAT).
• Multitask between voice, email, and chat support while maintaining quality.
• Follow playbooks, SOPs, and scripts while adapting communication style based on customer needs.
• Provide proactive, friendly, and helpful communication that builds trust with customers.
• Collaborate with U.S. and India teams for smooth issue resolution.

• 1–3 years of customer service experience (International Voice Process preferred).
• Excellent spoken and written English communication skills (neutral accent required).
• Strong listening skills and empathy to handle sensitive or frustrated customers.
• Ability to multitask between calls, emails, and documentation.
• Quick learner with strong product understanding and ability to adapt.
• Comfortable working in a U.S. time zone shift (night shifts/EST overlap).
• Proficiency with support tools (Freshdesk, Zendesk, or similar) is a plus.
• Basic knowledge of SaaS or tech products preferred but not required.

• Customer Obsession – You genuinely care about solving customer problems.
• Empathy & Patience – Every customer conversation matters.
• Clear Communication – Ability to explain solutions simply and confidently.
• Adaptability – Comfortable in a fast-paced startup environment.
• Teamwork – Willing to support peers and share knowledge.

• Be part of a fast-growing SaaS company with a bold mission in pet tech.
• Gain global exposure supporting U.S.-based customers.
• Opportunity to learn SaaS products and grow into advanced support roles.
• Collaborative, empathetic, and growth-oriented work culture.
• Competitive compensation and career growth opportunities.

Job Summary:

We are seeking a proactive and enthusiastic
Business Development Executive – Voice Process
to join our sales team. The role requires handling outbound and inbound client calls to generate leads, pitch event services, and schedule meetings for the Business Development or Client Servicing team. Ideal for candidates with experience in
BPO/telecalling/inside sales
who are looking to grow in a dynamic and creative industry.

Key Responsibilities:

• Make outbound calls to potential clients to introduce company services and generate business leads.
• Handle inbound inquiries, provide basic information, and qualify interest.
• Understand client requirements and schedule appointments with the sales team.
• Pitch tailored solutions for corporate events, exhibitions, trade shows, and brand activations.
• Maintain detailed records of call outcomes, client information, and follow-up actions in CRM.
• Follow up on leads generated from marketing campaigns, emails, or digital channels.
• Support in organizing meetings, demos, or consultations between clients and internal teams.
• Meet daily/weekly call and lead generation targets.

Required Skills & Qualifications:

• Bachelor's degree in any discipline.
• 3- 5 years of experience in
  voice process (telecalling/outbound/inbound/BPO)
  or inside sales.
• Excellent spoken communication and convincing skills in
  English, Tamil and English
• Basic understanding of sales pipelines, lead qualification, and CRM tools.
• Confident, energetic, and goal-oriented personality.
• Proficient in MS Office and comfortable working with online databases and spreadsheets.

Do you love helping people and making their day better?

At
Xtep India
, we're looking for someone who can bring energy, empathy, and ownership to every customer interaction.

Role: Call Center Executive

Location: Bangalore

Salary: ₹25,000/month

Working Days: 6 days a week

What you'll do:

• Be the friendly voice and face of Xtep India for our D2C customers (calls, emails & WhatsApp).
• Work with different teams (logistics, e-com, warehouse, finance) to sort out customer concerns.
• Keep track of orders, dispatches, returns, and refunds.
• Go the extra mile to ensure every customer leaves with a smile.

Who we think you are:

• A hustler who doesn't give up until the customer is happy.
• Self-motivated, curious, and ready to learn.
• Comfortable in English & Hindi (both spoken and written).
• Prior customer care or D2C support experience is a bonus, not a must.

At
Xtep India
, you'll be part of a global sportswear brand where passion, performance, and people come together.

If this sounds like you, send us your resume