36 Call Center Agents jobs in Nagpur

MEGA OPPORTUNITY| WORK FROM HOME | JOBS FOR ALL | NO SALES | NO TARGET | PURE CUSTOMER SUPPORT | IMMEDIATE JOINERS REQUIRED | VOICE PROCESS

Hi Jobseekers,

Greetings from ShiningStars ITPL

ANY UNDERGADUATE FRESHER WITH EXCELLENT COMMUNICATION SKILLS CAN APPLY. YOU JUST NEED A LAPTOP WITH GOOD WIFI CONNCETION.

Position: Customer Service Executive

6 Days Working | 1 Rotational Week Off

CTC: 18000 CTC Quarterly Bonus | Growth Opportunities | Paid Training

Location: PAN India (Remote Work From Home)

Shifts: Rotational (including weekends)

Experience: Freshers & Experienced All Are Welcome

System Requirements (Mandatory):

• Laptop/Desktop with i5 Processor or Above
• 8 GB RAM / Windows 10 Above
• Stable Wi-Fi with Minimum 100 Mbps Speed
• Noise-Canceling Headset (Must Have)
• Power Backup Preferred

Other Requirements:

• Good communication skills
• Willing to work 6 days a week (rotational week off)
• Comfortable with rotational shifts and weekends

Ready to Start?

Apply Now Connect with -

Vahida - #

Kaynat

Alisha

Best Regards,

Executive HR - Vahida Khan

ShiningStars ITPL

Profile- Customer Service Executive/ Telesales

Location- Sneh Nagar, Nagpur

Salary- 13k to 16k

Experience- Min. 6 month to 1 yr in CSE

Skills- Excellent communication in ENGLISH language

Gender- Both can apply here

Contact on HR Rutuja

Job Types: Full-time, Permanent

Pay: ₹13, ₹16,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Role Overview:

We are looking for a presentable and well-groomed candidate to join our jewellery showroom team. The role involves assisting customers, handling queries, and managing basic computer tasks for smooth operations.

Responsibilities:

• Provide product details regarding app
• Maintain customer data and assist in computer-based documentation
• Ensure a pleasant showroom experience for all visitors

Requirements:

• Well-groomed and presentable personality
• Strong communication & customer service skills
• Basic computer knowledge (MS Office, billing software, email)
• Prior experience in retail / hospitality preferred
• Fluency in Hindi, English, and local language will be an advantage

Job Type: Full-time

Pay: ₹15, ₹20,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Work Location: In person

Full time Work From Office (Candidates from Nagpur are Preferred)

Role Description

This is a full-time on-site role for a Customer Service Executive located in Nagpur. The Customer Service Executive will be responsible for interacting with customers to address their inquiries, resolve issues, and deliver an exceptional customer service experience. The role includes handling customer complaints, providing information about products and services, processing orders, and coordinating with internal teams to ensure customer satisfaction.

Qualifications

• Strong verbal and written communication skills
• Excellent interpersonal and customer service skills
• Proficiency in handling customer inquiries and resolving issues promptly and effectively
• Basic understanding of Business Intelligence, Artificial Intelligence, and Analytics preferred
• Ability to work collaboratively with internal teams
• High attention to detail and problem-solving skills
• Experience in customer service or related fields is a plus
• Bachelor's degree in any relevant field preferred

• Manage and lead a team of customer service representatives.
• Develop and implement strategies to improve customer satisfaction and loyalty.
• Monitor team performance and provide regular feedback and coaching.
• Handle escalated customer issues and ensure timely resolution.
• Develop and maintain customer service policies and procedures.
• Train new hires and conduct ongoing training for existing staff.
• Analyze customer feedback and service data to identify trends and areas for improvement.
• Collaborate with other departments to enhance the overall customer experience.
• Manage service level agreements (SLAs) and key performance indicators (KPIs).
• Contribute to the development of customer service tools and technologies.

• Leading and mentoring a team of customer service representatives, providing guidance and support.
• Ensuring timely and accurate resolution of customer inquiries and complaints across various channels (phone, email, chat).
• Monitoring customer service performance metrics, such as response time, resolution rate, and customer satisfaction scores.
• Developing and implementing strategies to improve customer service processes and efficiency.
• Training new customer service agents on product knowledge, service protocols, and communication skills.
• Handling escalated customer issues, demonstrating empathy and problem-solving skills.
• Collecting and analyzing customer feedback to identify trends and areas for product or service improvement.
• Collaborating with other departments to ensure a seamless customer experience.
• Maintaining accurate records of customer interactions and transactions.
• Motivating the team to achieve performance targets and uphold high service standards.
• Participating in hiring and performance reviews for customer service staff.

Triple

Triple is leading the way in remote work solutions, helping small and medium-sized businesses in North America build highly efficient remote teams for Administration, Customer Service, Accounting, Operations, and back-office roles. Our focus has always been on our Clients, People, and Planet, ensuring our operations contribute positively across these key areas. Distinguished by its rigorous standards, Triple excels in:

• Selectively recruiting the top 1% of industry professionals
• Delivering in-depth training to ensure peak performance
• Offering superior account management for seamless operations

Embrace unparalleled professionalism and efficiency with Triple, where we redefine the essence of remote hiring.

Summary

This is a full-time remote role for a Senior Customer Service Representative. The Representative will be responsible for providing excellent customer service to clients through calls, handling inquiries, resolving issues, and ensuring customer satisfaction. The Representative will also be accountable for maintaining accurate customer records in the CRM system, achieving customer service targets and goals, and communicating customer feedback to the management team.

Responsibilities

• Customer Interaction: Communicate with customers via phone, email, and chat, demonstrating empathy, active listening, and professionalism at all times.
• Issue Resolution: Identify customer concerns and find effective solutions, aiming for first-contact resolution whenever possible, while adhering to company policies and guidelines.
• Product Knowledge: Maintain a deep understanding of the products or services to answer customer queries and provide appropriate recommendations accurately.
• Documentation: Accurately record customer interactions, transactions, and issues in the CRM system, ensuring a comprehensive record of customer interactions.
• Problem-Solving: Analyze complex situations, think critically, and take proactive steps to resolve issues, collaborating with other departments when necessary.
• Compliance: Adhere to company policies, industry regulations, and ethical standards, ensuring customer data privacy and security.
• Continuous Improvement: Participate in ongoing training and development programs to enhance your skills and knowledge, contributing to improving customer service processes.
• Feedback Handling: Gather customer feedback and report recurring issues or suggestions to the appropriate teams for process improvement.
• Team Collaboration: Collaborate with fellow team members to share insights, knowledge, and best practices, fostering a supportive work environment.

Qualifications

• Customer Support, Customer Satisfaction, and Customer Experience skills
• Excellent problem-solving and analytical skills
• Ability to multitask and prioritize workload in a fast-paced environment
• Experience with CRM systems and contact center technologies
• Excellent verbal and written communication skills
• Ability to work independently and remotely
• A bachelor's degree or higher in a related field is preferred
• Experience in a customer service or contact center environment is preferred

Schedule (US Shifts Only)

Eastern Time - 6:30 p.m. - 3:30 a.m. IST, Rotational Shifts

Pacific Time - 9:30 p.m. - 6:30 a.m. IST, Rotational Shifts

Logistical Requirements

Quiet and brightly illuminated work environment

Laptop with a Minimum of 8GB RAM, an i5 8th-gen processor

720P Webcam and Headset

A reliable ISP with a minimum speed of 100 Mbps

Smartphone

JOB SUMMARY:

Shift Timing: 10 Am-7 Pm

Salary Budget: Fresher - 2.55 LPA - 3 LPA

Experienced with more than 6 months of experience: 20-25% hike on your Last CTC or max 4LPA.

Language Proficiency: Good command over English (spoken).

Experience: Minimum 6 months of BPO exp in International Healthcare Voice Process.

Key Responsibilities:

Handle incoming calls and respond to customer queries in a timely and professional manner.

Make outbound calls to customers for follow-ups, feedback, or information updates.

Resolve product/service-related issues effectively, escalating when necessary.

Maintain a high level of customer satisfaction by providing accurate information and support.

Document all customer interactions and update CRM systems.

Meet daily/weekly performance targets such as call handling time, quality, and customer satisfaction scores.

Work closely with the team to improve service standards and processes.

Required Skills & Qualifications:

Under Graduates & Graduates are welcome. Freshers can also apply.

0–4 years of experience in customer support (voice process).

Excellent verbal communication skills in English.

Good listening skills, patience, and empathy when dealing with customers.

Basic computer knowledge (MS Office, Email, CRM tools).

Interested candidates can share their CVs on whatsapp - or email on

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists.

Responsibility:

• Communicate with customers via phone, email and chat
• Provide knowledgeable answers to questions about product, pricing and availability
• Work with internal departments to meet customer's needs
• Data entry in various platforms

Qualifications:

• Graduation in any field
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to multi-task, organize, and prioritize work

Language Requirements:

Marathi and English is required.

Salary and Allowance

Salary- 25k. Perks and Benefits are excluded. Travel relocation and accommodation is provided for 14 days.

We are committed to diversity and inclusivity.

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