90 Call Center Agents jobs in Nagpur
Customer Support Specialist
Posted 2 days ago
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Job Description
Key Responsibilities:
- Respond to customer inquiries and provide assistance via phone, email, and live chat.
- Troubleshoot and resolve customer issues efficiently and effectively.
- Educate customers on product features, services, and troubleshooting steps.
- Document all customer interactions and resolutions in the CRM system.
- Escalate complex issues to the appropriate departments or senior support staff.
- Identify opportunities to improve the customer experience.
- Contribute to building a knowledge base of common issues and solutions.
- Maintain a high level of customer satisfaction through professional and empathetic service.
- Adhere to company policies and procedures.
- Participate in team meetings and training sessions to enhance skills and knowledge.
- High school diploma or equivalent; Associate's or Bachelor's degree preferred.
- Proven experience in customer service or a related field.
- Excellent verbal and written communication skills.
- Strong active listening and problem-solving abilities.
- Patience and empathy when dealing with customers.
- Ability to multitask and manage time effectively.
- Proficiency with CRM software and helpdesk systems.
- Adaptability to learn new products and processes quickly.
- Team player with a positive attitude.
- Familiarity with basic technical troubleshooting is a plus.
Customer Support Lead
Posted 3 days ago
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Job Description
Responsibilities:
- Lead, train, and mentor a team of customer support representatives.
- Monitor team performance and provide regular feedback and coaching to enhance productivity and service quality.
- Handle escalated customer inquiries and complex issues, ensuring timely and satisfactory resolution.
- Develop and implement customer support policies and procedures to improve efficiency and customer experience.
- Analyze customer feedback and support metrics to identify areas for improvement and implement solutions.
- Ensure adherence to service level agreements (SLAs) and company standards.
- Collaborate with other departments to address customer concerns and improve products/services.
- Maintain a deep understanding of the company's products and services to provide accurate information.
- Manage the scheduling and workload of the support team.
- Contribute to the development of knowledge base articles and support documentation.
- Foster a positive and customer-centric team culture.
Qualifications:
- Proven experience in a customer service or support role, with at least 3 years in a leadership or supervisory capacity.
- Excellent communication, interpersonal, and problem-solving skills.
- Strong understanding of customer service principles and best practices.
- Experience with CRM software and helpdesk ticketing systems.
- Ability to motivate and manage a team effectively.
- Strong organizational and time management skills.
- Proficiency in using various communication channels (phone, email, chat).
- Experience in developing and implementing customer service strategies.
- Ability to work under pressure and handle challenging customer interactions.
- High school diploma or equivalent; a degree in a related field is a plus.
This is a crucial role for our client, requiring a leader who can embody their commitment to outstanding customer care. The successful candidate will play a significant part in shaping the customer experience within the Nagpur region.
Customer Support Specialist
Posted 15 days ago
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Job Description
Key Responsibilities:
- Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
- Troubleshoot and resolve customer issues, ensuring customer satisfaction.
- Provide information about products, services, and company policies.
- Process orders, returns, and exchanges accurately.
- Escalate complex issues to the relevant departments or supervisors.
- Maintain customer records and update account information.
- Identify and report trends in customer inquiries to management.
- Proactively seek solutions to common customer problems.
- Adhere to company service level agreements (SLAs).
- Contribute to team goals and initiatives.
- Provide feedback to improve customer service processes and product offerings.
Qualifications:
- High school diploma or equivalent; Bachelor's degree preferred.
- Minimum of 2 years of experience in customer service or a related role.
- Excellent verbal and written communication skills.
- Strong problem-solving and critical-thinking abilities.
- Proficiency in using customer support software and CRM systems.
- Ability to work independently and manage time effectively in a remote setting.
- Patient, empathetic, and customer-focused attitude.
- Ability to multitask and manage multiple communication channels simultaneously.
- Adaptable to changing processes and customer needs.
- Comfortable working with technology and learning new software quickly.
Customer Support Specialist
Posted 15 days ago
Job Viewed
Job Description
- Responding to customer inquiries and resolving issues promptly and professionally.
- Providing technical support and troubleshooting for product-related problems.
- Educating customers on product features and functionalities.
- Documenting customer interactions and feedback in our CRM system.
- Collaborating with internal teams to escalate and resolve complex issues.
- Gathering customer feedback to identify areas for service improvement.
- Maintaining a high level of customer satisfaction.
- Adhering to company policies and procedures.
Customer Support Representative
Posted today
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Job Description
Are you a customer-focused professional with excellent communication skills? We’re looking for a Customer Support Representative to join our team and provide exceptional service to our clients. If you’re passionate about helping others and solving problems, we want to hear from you!
What You’ll Do
- Respond to customer inquiries via email, chat, and phone.
- Provide fast and effective solutions to resolve customer issues.
- Maintain detailed records of customer interactions in our CRM system.
- Collaborate with internal teams to ensure a seamless customer experience.
- Identify opportunities to improve processes and enhance customer satisfaction.
What We’re Looking For
- Proven experience in customer service or a similar role.
- Strong verbal and written communication skills.
- Ability to multitask and stay organized in a fast-paced environment.
- Empathy and problem-solving skills to handle customer concerns effectively.
- Familiarity with CRM systems (e.g., Salesforce, Zendesk) is a plus.
What We Offer
- Competitive salary and performance bonuses.
- Opportunities for career growth and skill development.
- A supportive and collaborative team environment.
- Flexible working hours (remote options available).
Customer Support Representative
Posted 4 days ago
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Job Description
Are you a customer-focused professional with excellent communication skills? We’re looking for a Customer Support Representative to join our team and provide exceptional service to our clients. If you’re passionate about helping others and solving problems, we want to hear from you!
What You’ll Do
- Respond to customer inquiries via email, chat, and phone.
- Provide fast and effective solutions to resolve customer issues.
- Maintain detailed records of customer interactions in our CRM system.
- Collaborate with internal teams to ensure a seamless customer experience.
- Identify opportunities to improve processes and enhance customer satisfaction.
What We’re Looking For
- Proven experience in customer service or a similar role.
- Strong verbal and written communication skills.
- Ability to multitask and stay organized in a fast-paced environment.
- Empathy and problem-solving skills to handle customer concerns effectively.
- Familiarity with CRM systems (e.g., Salesforce, Zendesk) is a plus.
What We Offer
- Competitive salary and performance bonuses.
- Opportunities for career growth and skill development.
- A supportive and collaborative team environment.
- Flexible working hours (remote options available).
Customer Support Representative
Posted 4 days ago
Job Viewed
Job Description
Job description
About Kayana
Kayana is one of the fastest-growing companies, empowering small and medium-sized businesses with cutting-edge technology to compete with larger enterprises in the ordering and payments space. As a disruptive force in the industry, we provide everything from essential point-of-sale systems to advanced solutions like self-service kiosks, giving brands the tools they need to scale and succeed.
Our mission is to help businesses thrive through innovative technology, and we're always looking for talented individuals to join our team. Now operating globally across the USA, UK, Europe, and Australia, Kayana is proud to foster an inclusive culture. We support every employee with a personalized development plan, offering clear and achievable career paths for long-term success.
Find out more here:
Responsibilities
● Respond to client queries online.
● Be able to provide support in real-time to clients in the UK, US and Australia.
● Understand the difference between a software and hardware issue.
● Communicate with the line manager and escalate issues when needed.
● Track and report on the progress of bug fixes to clients.
Requirements
● Good ability in written and spoken English.
● Computer literacy.
● Ability to learn quickly and follow troubleshooting guides.
We want to hear from you if you're ready to take the next step in your career with a company committed to innovation, customer satisfaction, and employee growth. Join us in our journey to redefine the future of dining experiences worldwide.
Shift Range
We are seeking candidates who are available to work early mornings, late evenings, or overnight shifts. Additional premiums will be offered for hours worked during late shifts.
What are we looking for?
We seek individuals with experience in customer support and eager to work with an international brand and grow their careers. We also have openings for team leaders and managers across various shifts.
We're looking for proactive individuals who can think independently, take ownership, and contribute to improving processes and systems. We'd love to hear from you if you can provide valuable feedback, drive improvements, and thrive in a dynamic environment!
Pay: ₹30,000.00 - ₹50,000.00 per month
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Customer Support Associate
Posted today
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Job Description
Location: Nagpur
Work From Office
Job Details & Requirements
Designation: Customer Service Associate
Process Type
- Voice
Experience
- **3 to 6 months experience Must**
Qualification
- Any Graduate/HSC
**Salary**: ₹12,000 - ₹0,000 per month
Gender: Male & Female Both
Shift: Rotational Day Shift (10am to 7:30pm) Any 8 hours shift
Number of Vacancies: 10
Contact:
**Requirements**:
Should be ready to work for the Voice process
Must have a excellent command & fluency in English
Clarity of speech and thought is expected with basic computer knowledge.
Ready for rotational shifts & rotational week offs.
Immediate joiners Preferred.
Answer incoming calls from customers with inquiries on product orders
Assist various departments in facilitating sales of all products in the company portfolio
Analyze customer issues and assist in resolving within the required timeframe
Coordinate with customers and ensure appropriate questioning to identify issues
Manage all customer inquiries and summarize to present to management
Administer and prioritize customer tasks and ensure achievement of all deadlines within the required timeframe.
Maintain accuracy of all data and verify the same for all customer services
Proven customer service/support experience
Strong phone contact handling skills and active listening
Familiar with CRM systems and practices
Excellent communication and presentation skills.
Manage time effectively.
**Salary**: ,000.00 - ,000.00 per month
**Benefits**:
- Provident Fund
Schedule:
- Day shift
- Rotational shift
**Education**:
- Higher Secondary(12th Pass) (required)
**Experience**:
- Customer service: 1 year (required)
**Language**:
- English (required)
Ability to Commute:
- Nagpur, Maharashtra (required)
Work Location: In person
**Speak with the employer**
Customer Support Executive
Posted today
Job Viewed
Job Description
**Responsibilities**:
- Accurately and efficiently enter data into various computer systems and databases.
- Verify and correct data as necessary.
- Maintain confidentiality of sensitive information.
- Organize and prioritize data entry tasks to meet deadlines.
- Perform regular backups to ensure data preservation.
- Collaborate with team members to ensure data accuracy and consistency.
- Generate reports as required.
**Requirements**:
- Typing speed of 30-40 words per minute (wpm).
- Strong computer knowledge, including proficiency in MS Office (Excel, Word) and Google search.
- Excellent communication skills, both written and verbal.
- Strong attention to detail and accuracy.
- Good organizational and time management skills.
- Ability to work independently and as part of a team.
- Ability to handle repetitive tasks with a high level of concentration.
**Job Types**: Full-time, Permanent, Fresher
Pay: ₹8,201.51 - ₹10,000.00 per month
**Benefits**:
- Provident Fund
Schedule:
- Day shift
- Monday to Friday
Application Question(s):
- Are you a fresher?
- What is your salary Expectations?
**Education**:
- Bachelor's (preferred)
**Language**:
- English (preferred)
Work Location: In person
Help Desk Associate
Posted 4 days ago
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Job Description
We’re Hiring: Associate – Help Desk (Portuguese, Spanish & English-speaking)
Location: Pune, India (Remote)
Shifts: 24/7 Rotational (including night shifts)
Work Days: 5 days/week
We are currently hiring for one of our esteemed clients , a global SaaS provider in the enterprise technology space, known for innovation, operational excellence, and an inclusive work culture. If you’re a skilled communicator fluent in Portuguese, Spanish and English , with a passion for tech support — this opportunity is for you!
Role Overview:
As an Associate – Help Desk , you’ll be the first point of contact for users across global regions. You’ll handle technical support related to mobile devices and services through calls, emails, and chats , while working closely with international teams to ensure efficient and timely issue resolution.
Key Responsibilities:
- Provide multilingual customer support (Portuguese,Spanish & English ) via phone, chat, and email
- Troubleshoot mobile device and connectivity issues
- Log and manage service tickets accurately and efficiently
- Liaise with telecom providers and internal teams to resolve service-related issues
- Ensure adherence to SLAs and KPIs
- Act as a liaison between end-users and technical teams for complex queries
Ideal Candidate Profile:
- 2–6 years of experience in international voice process / technical support
- Excellent communication skills in Portuguese,Spanish & English
- Ability to work in a 24/7 rotational shift environment (including night shifts)
- Strong troubleshooting and problem-solving skills
- Experience with mobile technologies and ticketing tools is a plus
- Self-starter with a collaborative mindset and attention to detail
Ready to take the next step in your support career?
Send your resume to:
#HiringNow #HelpDeskJobs #TechSupport #PortugueseJobs #SpanishJobs #RemoteJobs #CustomerSupport #InternationalProcess #ITSupport #PuneJobs #HybridJobs #BilingualSupport #JobAlert #CareerOpportunity