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International Voice Customer Support Representative

Be the spark that brightens days and ignite your career with an award-winning global customer experience organization.

As an International Voice Customer Support Representative working on-site in Mohali, Punjab , you’ll be part of a team that brings empathy, efficiency, and excellence to every customer interaction.

What You’ll Be Doing

Do you have a passion for helping customers and creating memorable experiences?

In this role, you’ll handle inbound and outbound international voice calls , resolving queries, providing product or service information, and ensuring customer satisfaction at every step.

You’ll report to the Team Lead and play a vital role in delivering an exceptional customer experience and achieving process goals.

During a Typical Day, You’ll

• Handle customer calls from international clients
• Resolve issues, provide accurate information, and maintain a professional tone
• Ensure a high level of customer satisfaction and first-call resolution
• Collaborate with your team to meet daily and monthly performance metrics

What You Bring to the Role

• Minimum 1 year of experience in International Voice Process (BPO industry required)
• Excellent verbal communication skills and a neutral accent
• Bachelor’s degree (mandatory)
• Strong problem-solving skills and customer-centric attitude
• Computer proficiency and ability to adapt to new systems quickly
• Flexibility to work in a 24/7 rotational shift environment

What You Can Expect

• Supportive leadership and a collaborative work environment
• Opportunities for professional growth and skill enhancement
• Competitive compensation and attractive performance-based incentives

Compensation Details

• Experienced candidates (1+ year): Salary based on last drawn pay (up to ₹40,000/month)
• Fresher (if considered): ₹3,000 in hand + 000 house allowance
• Performance incentives based on process and individual contribution

Additional Benefits

• Meal allowance: per meal
• Night shift allowance: /hour
• Free cab facility: 9:00 PM – 6:00 AM (self-arranged transport outside these hours)
• Relocation support: Travel expenses + 5 days’ hotel stay covered by company

Other Details

• Job Location: Mohali, Punjab
• Mode: Work from Office (WFO)
• Shift Timing: Rotational, 24x7 (night shift includes both-side cab facility)
• Experience Range: 1–4 years

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists

Responsibilities

• Communicate with customers via phone, email and chat
• Provide knowledgeable answers to questions about product, pricing and availability
• Work with internal departments to meet customer's needs
• Data entry in various platforms

Qualifications

• At least 1 - 3 years' of relevant work experience
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to multi-task, organize, and prioritize work

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About the Company

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists.

About the Role

Walkin Interview Address: Bestech Business Tower A Ground Floor sector 66 Phase 11 Mohali

Timings: 11 am to 4:30 pm

Company: Teleperformance

For more information, please connect with Hr Khushi -

Responsibilities

• Communicate with customers via phone, email and chat
• Provide knowledgeable answers to questions about product, pricing and availability
• Work with internal departments to meet customer's needs
• Data entry in various platforms

Qualifications

• Fresher and experience both can apply
• Grad and Undergrad both can apply
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to multi-task, organize, and prioritize work

Pay range and compensation package

Salary: (28k-33k) Perks and benefits are excluded

Equal Opportunity Statement

We are committed to diversity and inclusivity.

Job Title:
Customer Service Representative
Job Description
The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
Essential Functions/Core Responsibilities
- Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
- Maintain basic knowledge of client products and/or services
- Prepare complete and accurate work including appropriately notating accounts as required
- Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and/or services
- Track, document and retrieve information in call tracking database
- Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff
In case you are selected for a Content Moderator role, please note that:
1. The nature of the job will include accessing explicit content that includes text, picture, video etc.
2. It will involve content creation; moderation & review of content uploaded on the platform. The reported content will need to be reviewed to find out any kind of abuse including & not limited to Violence, Extremism, Pornography, & Ultra Graphic along with a wide variety of content supporting or opposing religious, sexual, social thought process or behaviors.
3. It includes reviewing content that may be sensitive in nature and need to focus whether reviewed content is in violation of our client's terms of service
Candidate Profile
- Graduate / Undergraduate in any discipline (may vary basis the job requirement)
- 0 to 3 years of relevant experience
- Courteous with strong customer service orientation
- Strong computer navigation skills and PC Knowledge
- Ability to effectively communicate, both written and verbally
- Dependable with strong attention to detail
- Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
- Tolerance for repetitive work in a fast-paced, high production work environment
- Ability to work as a team member, as well as independently
- Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner
- Ability to rotate shifts, as needed
- Based on location and/or program, additional experience/skills may be required
*Job requirements may vary by country and will not contravene any local laws
Career Framework Role
Has program required basic skill set to perform routine tasks within simple processes but lacking program/product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.
- Ability to effectively communicate, both written and verbally
- Listen attentively to customer needs and concerns; demonstrate empathy
- Clarify customer requirements; probe for and confirm understanding of requirements or problem
- Confirm customer understanding of the solution and provide additional customer education as needed
- Ability to learn including strong problem-solving skills
- Demonstrate strong probing and problem-solving skills
- Should be able to handle complex queries
- Should be able to resolve customer queries independently
**Disclaimer**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
NOTICE: Recruitment Fraud Alert
**Concentrix hires people solely based on merit. We do not request or accept payments or security deposits from candidates during our hiring process. We also don't solicit payment to verify a candidate's banking information upon employment. If you or anyone else receives unexpected communication about a job offer or interview that involves money, please be vigilant and identify it as a potential scam.**
**Learn more:** ** Chandigarh - DLF IT, Tower E, Lvl 2
Language Requirements:
Time Type:
Full time
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