3,805 Call Center Management jobs in India
Solution - Contact Center
Posted 1 day ago
Job Viewed
Job Description
**Contact center Architect:**
9+ years of experience in the contact center domain
Extensive knowledge in leading Contact centers platform including Google Dialog flow, Amazon Connect, Genesys Cloud, NICE Incontact, Twilio
Experience in Cloud based CCaaS solutions are mandatory
Experience in leading and responding to RFP
Comfortable in presenting the solutions to customers
Good working knowledge in making Powerpoint presentations and excel sheets
Track record of building new solutions, publishing white papers, writing blogs
Motivated self-starter, proactive and action-oriented
Strategic problem solving and collaboration skills
Excellent communication and written skills in English
If interested, pls share your CV to with email subject as "Solution - Contact Center"
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
Contact Center Agent
Posted 4 days ago
Job Viewed
Job Description
We are looking for International Voice Support for Contact Center for a leading Consulting and Software Services client based out of Pune, Mumbai and Bengaluru.
Requirements:
- Contact Centre Operations, Customer support, Inbound and Outbound calls and webchat (emails/text) to US based candidates to screen them for client's hiring requirement. Recording outcome of the call on tool.
- Excellent Communication skills Versant 58 & above
- Additional Written Assessment to be cleared for chat support
- Be ready to work in US hours (Shifts varying from 5 PM IST to 7 AM IST)
- Exposure to US contact centre preferable
- Work from Office is mandatory & Weekend working (as required)
- Rotational work week can be Mon-Fri or Tue-Sat or Wed-Sun
- Flexible to switch activities and roles internally within process and within the deal/project
- Two-way Cab is provided
Experience:
- 6 months to 7 years
Location:
- Pune, Bengaluru & Mumbai (no-relocation)
Budget:
- INR 28k to 60k per month
If interested, please send your profiles to
LION & ELEPHANTS CONSULTANCY PVT LTD
SINGAPORE | INDIA
Contact Center Agent
Posted 3 days ago
Job Viewed
Job Description
Requirements:
Contact Centre Operations, Customer support, Inbound and Outbound calls and webchat (emails/text) to US based candidates to screen them for client's hiring requirement. Recording outcome of the call on tool.
Excellent Communication skills Versant 58 & above
Additional Written Assessment to be cleared for chat support
Be ready to work in US hours (Shifts varying from 5 PM IST to 7 AM IST)
Exposure to US contact centre preferable
Work from Office is mandatory & Weekend working (as required)
Rotational work week can be Mon-Fri or Tue-Sat or Wed-Sun
Flexible to switch activities and roles internally within process and within the deal/project
Two-way Cab is provided
Experience:
6 months to 7 years
Location:
Pune, Bengaluru & Mumbai (no-relocation)
Budget:
INR 28k to 60k per month
If interested, please send your profiles to
LION & ELEPHANTS CONSULTANCY PVT LTD
SINGAPORE | INDIA
Assistant Contact Center
Posted today
Job Viewed
Job Description
Contact Center Specialist
Posted today
Job Viewed
Job Description
- First point of contact regarding service issues, troubleshooting, and enter complex service requests into appropriate systems for resolution
- Educate clients and advisors on newly implement services, systems, or procedures for efficient self-service
- Process complex service transactions, or resolve account service casework, which have been initiated by web-based or paper forms utilizing computer applications in a timely manner in order to meet/exceed Service goals
- Interact directly with customers, inbound/outbound phone queue, to provide accurate and immediate solutions to transaction and service request. Utilize internal computer applications and enter all information in the appropriate system
- Participate in Team meetings, huddles, and brainstorming sessions to discuss process updates, operational issues and identify process improvement opportunities
Required Qualifications
- Graduate/ Post- Graduate in finance / commerce/ business management/ operations discipline
- Minimum 1-3 years of relevant work experience
- Strong written and spoken communication skills
- Ability to explain complex policies or concepts in time bound manner
- Excellent customer service skills
- Ability to explain complex policies or concepts in a straightforward, easy-to-understand manner
Preferred Qualifications
Up to 3 years of customer service experience
- Exposure to Financial services industry with knowledge of products and services in Securities & Brokerage Operations & Insurance sector
About Our Company
Ameriprise India LLP has been providing client based financial solutions to help clients plan and achieve their financial objectives for 125 years. We are a U.S. based financial planning company headquartered in Minneapolis with a global presence. The firm’s focus areas include Asset Management and Advice, Retirement Planning and Insurance Protection. Be part of an inclusive, collaborative culture that rewards you for your contributions and work with other talented individuals who share your passion for doing great work. You’ll also have plenty of opportunities to make your mark at the office and a difference in your community. So if you're talented, driven and want to work for a strong ethical company that cares, take the next step and create a career at Ameriprise India LLP.
Ameriprise India LLP is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, genetic information, age, sexual orientation, gender identity, disability, veteran status, marital status, family status or any other basis prohibited by law.
Full-Time/Part-Time
Full timeTimings
(8:00p-4:30a)India Business Unit
AWMPO AWMP&S President's OfficeJob Family Group
Client ServiceContact Center Specialist
Posted today
Job Viewed
Job Description
- First point of contact regarding service issues, troubleshooting, and enter complex service requests into appropriate systems for resolution
- Educate clients and advisors on newly implement services, systems, or procedures for efficient self-service
- Process complex service transactions, or resolve account service casework, which have been initiated by web-based or paper forms utilizing computer applications in a timely manner in order to meet/exceed Service goals
- Interact directly with customers, inbound/outbound phone queue, to provide accurate and immediate solutions to transaction and service request. Utilize internal computer applications and enter all information in the appropriate system
- Participate in Team meetings, huddles, and brainstorming sessions to discuss process updates, operational issues and identify process improvement opportunities
Required Qualifications
- Graduate/ Post- Graduate in finance / commerce/ business management/ operations discipline
- Minimum 1-3 years of relevant work experience
- Strong written and spoken communication skills
- Ability to explain complex policies or concepts in time bound manner
- Excellent customer service skills
- Ability to explain complex policies or concepts in a straightforward, easy-to-understand manner
Preferred Qualifications
Up to 3 years of customer service experience
- Exposure to Financial services industry with knowledge of products and services in Securities & Brokerage Operations & Insurance sector
About Our Company
Ameriprise India LLP has been providing client based financial solutions to help clients plan and achieve their financial objectives for 125 years. We are a U.S. based financial planning company headquartered in Minneapolis with a global presence. The firm’s focus areas include Asset Management and Advice, Retirement Planning and Insurance Protection. Be part of an inclusive, collaborative culture that rewards you for your contributions and work with other talented individuals who share your passion for doing great work. You’ll also have plenty of opportunities to make your mark at the office and a difference in your community. So if you're talented, driven and want to work for a strong ethical company that cares, take the next step and create a career at Ameriprise India LLP.
Ameriprise India LLP is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, genetic information, age, sexual orientation, gender identity, disability, veteran status, marital status, family status or any other basis prohibited by law.
Full-Time/Part-Time
Full timeTimings
(8:00p-4:30a)India Business Unit
AWMPO AWMP&S President's OfficeJob Family Group
Client ServiceContact Center Specialist
Posted today
Job Viewed
Job Description
- First point of contact regarding service issues, troubleshooting, and enter complex service requests into appropriate systems for resolution
- Educate clients and advisors on newly implement services, systems, or procedures for efficient self-service
- Process complex service transactions, or resolve account service casework, which have been initiated by web-based or paper forms utilizing computer applications in a timely manner in order to meet/exceed Service goals
- Interact directly with customers, inbound/outbound phone queue, to provide accurate and immediate solutions to transaction and service request. Utilize internal computer applications and enter all information in the appropriate system
- Participate in Team meetings, huddles, and brainstorming sessions to discuss process updates, operational issues and identify process improvement opportunities
Required Qualifications
- Graduate/ Post- Graduate in finance / commerce/ business management/ operations discipline
- Minimum 1-3 years of relevant work experience
- Strong written and spoken communication skills
- Ability to explain complex policies or concepts in time bound manner
- Excellent customer service skills
- Ability to explain complex policies or concepts in a straightforward, easy-to-understand manner
Preferred Qualifications
Up to 3 years of customer service experience
- Exposure to Financial services industry with knowledge of products and services in Securities & Brokerage Operations & Insurance sector
About Our Company
Ameriprise India LLP has been providing client based financial solutions to help clients plan and achieve their financial objectives for 125 years. We are a U.S. based financial planning company headquartered in Minneapolis with a global presence. The firm’s focus areas include Asset Management and Advice, Retirement Planning and Insurance Protection. Be part of an inclusive, collaborative culture that rewards you for your contributions and work with other talented individuals who share your passion for doing great work. You’ll also have plenty of opportunities to make your mark at the office and a difference in your community. So if you're talented, driven and want to work for a strong ethical company that cares, take the next step and create a career at Ameriprise India LLP.
Ameriprise India LLP is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, genetic information, age, sexual orientation, gender identity, disability, veteran status, marital status, family status or any other basis prohibited by law.
Full-Time/Part-Time
Full timeTimings
(8:00p-4:30a)India Business Unit
AWMPO AWMP&S President's OfficeJob Family Group
Client ServiceBe The First To Know
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Contact Center Agent
Posted today
Job Viewed
Job Description
We are looking for International Voice Support for Contact Center for a leading Consulting and Software Services client based out of Pune, Mumbai and Bengaluru.
Requirements:
- Contact Centre Operations, Customer support, Inbound and Outbound calls and webchat (emails/text) to US based candidates to screen them for client's hiring requirement. Recording outcome of the call on tool.
- Excellent Communication skills Versant 58 & above
- Additional Written Assessment to be cleared for chat support
- Be ready to work in US hours (Shifts varying from 5 PM IST to 7 AM IST)
- Exposure to US contact centre preferable
- Work from Office is mandatory & Weekend working (as required)
- Rotational work week can be Mon-Fri or Tue-Sat or Wed-Sun
- Flexible to switch activities and roles internally within process and within the deal/project
- Two-way Cab is provided
Experience:
- 6 months to 7 years
Location:
- Pune, Bengaluru & Mumbai (no-relocation)
Budget:
- INR 28k to 60k per month
If interested, please send your profiles to
LION & ELEPHANTS CONSULTANCY PVT LTD
SINGAPORE | INDIA
Contact Center Expert
Posted today
Job Viewed
Job Description
Key accountabilities
RUN phase:
- To provide professional technical support and troubleshooting for all issues received related to Genesys CC.
- Resolve complex customer issues on Genesys CC; diagnose fault-related cases by effectively utilizing software diagnostics and other network/product utility programs.
- Act as high level of technical escalation within Customer Operations and support the internal operational entities toward problem resolution on Genesys CC products.
- Provide status updates to CTS. Inform customer on technical progression, if/when required.
- Provide Level 3 support in Run Phase for Genesys Call Centre products in the areas of:
- Incident Management
- Change Management
- Availability Management
- Release Management
- Capacity Management
BUILT phase
- Ensure technical lead for the deployment of Genesys Call Centre Solutions:
- Produce Low Level Design documents
- Coordinate Customer Acceptance Testing
- Developments (IVR scripts, call flows, stats server, infomart & contact center analyser reporting) and Coordinate deployment of all Call Centre adjuncts.
Engineering activities:
- Engineering on Genesys CC products
- Test of patches, new versions for all Call Centre adjuncts
- Beta testing of new functionality; Testing of tools
- Technology watch
- Coordination with Orange engineering teams and Genesys R&D
PreSales activities:
- Technical Support of CRM BU Presales team:
- Contribution to High Level Design
- Design Validation
- BUILD Model Validation
- RUN Model Validation
- Estimation of deployment and operational costs
**About you**:
**Knowledge and abilities**
- Strong design, implementation & troubleshooting (L3 support) skills on Genesys Cloud and Engage solutions(Voice,Digital and Quality Management)
- Experience on reporting solutions & client interfaces (Pulse & Genesys Interactive Insights)
- Knowledge on scripting/routing using composer.
- Experience on Speech Solutions(Nuance,Telisma etc) and dialog systems.
- Working experience on Genesys Cloud implementation and integrations.
- Strong understanding of SIP protocols and architecture
- Knowledge on databases (mssql,cassnarda & oracle)
- Working experience on Windows 20xx and Linux/Unix, DBA.
- Knowledge of SS7/Next Generation network
- Good knowledge of VoIP environments and IP/PSTN integrations
- Must be fluent in English
- Interpersonal skills
- Ability to carefully plan and co-ordinate work according to a demanding time schedule
- Service oriented, customer focused, and have the ability to resolve complex - problems through a calculated and methodical approach.
- Good time management, organizational and communication skills
- Ability to work under pressure with ability to deal with multiple tasks.
- Ability to coach and mentor peers and subordinates
- Good commercial awareness.
- Presentation/Report writing skills
- Excellent problem solving skills are necessary.
- Flexibility in terms of working hours, on call support activities.
**Education, qualifications, and certifications**
- Engineering degree in telecommunication or Equivalent
- Formal qualification (i.e. Genesys Certified Associate (GCA), Genesys Certified Professional (GCP) & Genesys Certified Professional Consultant) on Engage and Cloud Platforms.
**Department**:
Customer Services & Operations
**Contract**:
Regular
Contact Center Associate
Posted today
Job Viewed
Job Description
Qualification : Diploma/Under Graduation/Graduation
**Good Command Over English(Comprehension & Conversation)
*Flexible to work in rotational shifts
**Salary**: ₹15,000.00 - ₹25,000.00 per month
Ability to commute/relocate:
- Ernakulam, Kerala: Reliably commute or planning to relocate before starting work (required)
**Language**:
- English (preferred)