12,951 Contact Center jobs in India
Contact Center Specialist
Posted 4 days ago
Job Viewed
Job Description
Position Summary:
We are seeking a German Speaking Specialist with 1–3 years of experience in voice-based customer support to join our dynamic Contact Centre team. The ideal candidate will possess strong communication skills in both German (B2 level or higher) and English, with a demonstrated ability to manage customer interactions across voice, email, and chat channels. The role focuses on delivering excellent customer experience, monitoring quality standards, and supporting continuous service improvement initiatives.
Key Responsibilities :
- Provide comprehensive customer support through voice, email, and chat channels, demonstrating proficiency in both German (minimum B2 level) and English.
- Handle customer queries, cancellations, disputes, and resolution follow-ups efficiently.
- Conduct quality audits of agent interactions and ensure compliance with QA standards.
- Support new process rollouts by creating training materials, triage documents, and FAQs.
- Monitor and improve NPS, CSAT, and AHT by analyzing performance and customer feedback.
- Collaborate with internal teams to address issues from detractor and low-rated cases.
- Maintain and update training documents and process articles regularly.
- Assist in preparing monthly performance summaries for business reviews.
- Participate in regular calibration sessions with internal QA teams.
Requirements:
- Minimum education: Graduate degree in any discipline.
- 1–3 years of experience in a voice-based customer support role, preferably in a Contact Centre environment.
- Proficiency in German (minimum B2 level) and strong English communication skills.
- Solid understanding of customer experience metrics like NPS, CSAT, AHT.
- Experience in preparing training materials and quality guidelines.
- Analytical mindset with the ability to derive insights from customer feedback and performance data.
- Strong interpersonal skills with the ability to multitask and prioritize effectively.
Contact Center Specialist
Posted today
Job Viewed
Job Description
Position Summary:
We are seeking a German Speaking Specialist with 1–3 years of experience in voice-based customer support to join our dynamic Contact Centre team. The ideal candidate will possess strong communication skills in both German (B2 level or higher) and English, with a demonstrated ability to manage customer interactions across voice, email, and chat channels. The role focuses on delivering excellent customer experience, monitoring quality standards, and supporting continuous service improvement initiatives.
Key Responsibilities :
- Provide comprehensive customer support through voice, email, and chat channels, demonstrating proficiency in both German (minimum B2 level) and English.
- Handle customer queries, cancellations, disputes, and resolution follow-ups efficiently.
- Conduct quality audits of agent interactions and ensure compliance with QA standards.
- Support new process rollouts by creating training materials, triage documents, and FAQs.
- Monitor and improve NPS, CSAT, and AHT by analyzing performance and customer feedback.
- Collaborate with internal teams to address issues from detractor and low-rated cases.
- Maintain and update training documents and process articles regularly.
- Assist in preparing monthly performance summaries for business reviews.
- Participate in regular calibration sessions with internal QA teams.
Requirements:
- Minimum education: Graduate degree in any discipline.
- 1–3 years of experience in a voice-based customer support role, preferably in a Contact Centre environment.
- Proficiency in German (minimum B2 level) and strong English communication skills.
- Solid understanding of customer experience metrics like NPS, CSAT, AHT.
- Experience in preparing training materials and quality guidelines.
- Analytical mindset with the ability to derive insights from customer feedback and performance data.
- Strong interpersonal skills with the ability to multitask and prioritize effectively.
Contact Center Specialist
Posted 1 day ago
Job Viewed
Job Description
We are seeking a German Speaking Specialist with 1–3 years of experience in voice-based customer support to join our dynamic Contact Centre team. The ideal candidate will possess strong communication skills in both German (B2 level or higher) and English, with a demonstrated ability to manage customer interactions across voice, email, and chat channels. The role focuses on delivering excellent customer experience, monitoring quality standards, and supporting continuous service improvement initiatives.
Key Responsibilities :
Provide comprehensive customer support through voice, email, and chat channels, demonstrating proficiency in both German (minimum B2 level) and English.
Handle customer queries, cancellations, disputes, and resolution follow-ups efficiently.
Conduct quality audits of agent interactions and ensure compliance with QA standards.
Support new process rollouts by creating training materials, triage documents, and FAQs.
Monitor and improve NPS, CSAT, and AHT by analyzing performance and customer feedback.
Collaborate with internal teams to address issues from detractor and low-rated cases.
Maintain and update training documents and process articles regularly.
Assist in preparing monthly performance summaries for business reviews.
Participate in regular calibration sessions with internal QA teams.
Requirements:
Minimum education: Graduate degree in any discipline.
1–3 years of experience in a voice-based customer support role, preferably in a Contact Centre environment.
Proficiency in German (minimum B2 level) and strong English communication skills.
Solid understanding of customer experience metrics like NPS, CSAT, AHT.
Experience in preparing training materials and quality guidelines.
Analytical mindset with the ability to derive insights from customer feedback and performance data.
Strong interpersonal skills with the ability to multitask and prioritize effectively.
Associate.Centralised Contact Center
Posted today
Job Viewed
Job Description
Aster Medcity is looking for Associate. Centralised Contact Centre to join our dynamic team and embark on a rewarding career journey
- Handle inbound and outbound calls for customer inquiries and support.
- Provide accurate information and assistance to customers.
- Resolve customer complaints and issues in a timely manner.
- Maintain detailed records of customer interactions and transactions.
- Collaborate with other departments to ensure seamless customer service.
- Stay updated with the latest information on products and services.
Role: Bilingual / Multilingual Support - Voice / Blended
Industry Type: Medical Services / Hospital
Department: Customer Success, Service & Operations
Employment Type: Full Time, Permanent
Role Category: Voice / Blended
Education
UG: Any Graduate
PG: Any Postgraduate
Skills Required
Customer Support, Customer Service, Branch Management, Flooring, Shuttering, Kpo, Center Management, Plaster, Customer Care
Assistant Contact Center
Posted today
Job Viewed
Job Description
Contact Center Specialist
Posted 1 day ago
Job Viewed
Job Description
Position Summary:
We are seeking a German Speaking Specialist with 1–3 years of experience in voice-based customer support to join our dynamic Contact Centre team. The ideal candidate will possess strong communication skills in both German (B2 level or higher) and English, with a demonstrated ability to manage customer interactions across voice, email, and chat channels. The role focuses on delivering excellent customer experience, monitoring quality standards, and supporting continuous service improvement initiatives.
Key Responsibilities :
- Provide comprehensive customer support through voice, email, and chat channels, demonstrating proficiency in both German (minimum B2 level) and English.
- Handle customer queries, cancellations, disputes, and resolution follow-ups efficiently.
- Conduct quality audits of agent interactions and ensure compliance with QA standards.
- Support new process rollouts by creating training materials, triage documents, and FAQs.
- Monitor and improve NPS, CSAT, and AHT by analyzing performance and customer feedback.
- Collaborate with internal teams to address issues from detractor and low-rated cases.
- Maintain and update training documents and process articles regularly.
- Assist in preparing monthly performance summaries for business reviews.
- Participate in regular calibration sessions with internal QA teams.
Requirements:
- Minimum education: Graduate degree in any discipline.
- 1–3 years of experience in a voice-based customer support role, preferably in a Contact Centre environment.
- Proficiency in German (minimum B2 level) and strong English communication skills.
- Solid understanding of customer experience metrics like NPS, CSAT, AHT.
- Experience in preparing training materials and quality guidelines.
- Analytical mindset with the ability to derive insights from customer feedback and performance data.
- Strong interpersonal skills with the ability to multitask and prioritize effectively.
Representative Contact Center
Posted today
Job Viewed
Job Description
**Perks at work**:
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- We celebrate diversity and are committed to building teams that represent a variety of backgrounds, perspectives and skills. All employment is decided on the basis of qualifications, merit and business need._
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Contact Center Executive
Posted today
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Job Description
- Provide primarily customer service based support to End Customers via the Channels.
- Accurately record each Contact and update End Customers’ cases into CRM platform and trackers platforms, following appropriate processes.
- Activate and engage with End Customers whilst providing accurate information of End Customer’s issue at hand.
- Be familiar with all policy, processes, and product knowledge and escalation paths.
- Ensure End Customer issues and/or complaints are either addressed or escalated to the appropriate level, whilst ensuring follow through in all cases.
- Demonstrates a strong customer service orientation and takes responsibility to ensure customers are satisfied.
- Performs all procedures accurately, including following call flows, work processes, data entry requirements, and complaint management processes.
**Communication skills**:
- have good verbal communication skills (for agents handling calls);
- have good listening skills as assessed in role play / assessment;
- have good comprehension skills as assessed in role play / assessment
- be able to understand request/issues quickly;
- be able to articulate and communicate clearly and confidently.
- demonstrate an ability to base customer service qualities, handle difficult customers and pass scenario based questions;
- demonstrate an ability to comprehend a customer's issue and respond appropriately;
- be able to demonstrate concern through tone of voice;
- demonstrate active listening and enthusiasm;
**Written Skills**:
**Customer service skills**:
- must have knowledge of account specific customer service culture/strategy and ability to empathise with customers;
- must have the ability to use Systems and Tools; and
- must have basic computer skills (i.e. how to operate a computer, ability to browse the internet).
**Job Types**: Full-time, Permanent
**Salary**: ₹300,000.00 - ₹400,000.00 per year
**Benefits**:
- Work from home
Schedule:
- Day shift
Ability to commute/relocate:
- Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (preferred)
**Experience**:
- total work: 1 year (required)
Willingness to travel:
- 100% (required)
**Speak with the employer**
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Contact Center (Fresher)
Posted today
Job Viewed
Job Description
**Location - Vikhroli/Turbhe**
1. investor service done through inbound telephone calls and Over The Counter visits
2. Ensuring that all responses given to investors complete and accurate so that repeat cases are avoided
3.Keeping track of DD request process & receipt with Client Relations
Skills Required
4. Basic Computer Skills and Excellent English Communicatio
Pay: ₹200,000.00 - ₹300,000.00 per year
Schedule:
- Day shift
Work Location: In person
Contact Center Engineer
Posted 418 days ago
Job Viewed
Job Description
This is a remote position.
DUTIES AND RESPONSIBILITIES: Keeps computer systems running smoothly and ensures that users get the maximum benefit from them Installs and configures computer hardware operating systems and applications Monitors and maintains computer systems and networks Talks to the staff through a series of actions to help set up systems or resolve issues Troubleshoots system and network problems, diagnosing and solving hardware or software faults Provides support, including procedural documentation and relevant reports Sets up new users' accounts and profiles and deal with password issues Tests and evaluates new technology RequirementsSKILLS AND QUALIFICATIONS:
At least one year of working experience in IT. Tier 2 or Tier 3 Contact Center Engineer Knowledge of Network cabling and cable management Experience configuring router and firewall appliance IP Management skills Knowledge of VOIP is a plus Basic English communication skills Knows email reporting ticketing CRM knowledge (salesforce, Zoho) Active Directory knowledge (all platform is a plus) TECHNICAL & PHYSICAL REQUIREMENTS: 1. High speed and stable internet connection 2. A modern laptop/ desktop with a working headset and mic (Minimum of I-5 generation 10 for processor and 12GB RAM) 3. Super important — a quiet place to work, without any background noises