What Jobs are available for Call Center Positions in India?

Work Location: Mumbai / MH

Experience Range Required: 1-2

Job Description: voice and email support experience 1-2 years required

Essential skills :

voice and email support

Magicbricks is Times of India Company

We have free meals + Medical Insurance Excellent incentive earning policy + subsidized higher education benefits.

We are looking for immediate hiring for the following positions;

Call Center Executives, we call them "Agents or Account Managers" - 30 positions are open

Call Center Executive - Max. upto 4.8 L per annum

For all the positions the common attributes are:

1. Experience in inside sales (Tele-Calling sales in call centers) Out Bound sales process.

2. B2C sales

3. Candidates from companies like No Broker, Square Yards, Unacademy, Byjus, Vedantu, Medibuddy etc are preferred but any other company where it is B2C inside sales will also do.

4. Candidates from industry like Ed Tech and Real Estate, are preferred but any other company where it is B2C inside sales will also do.

Soft Skills:

1. Aggressive

2. Excellent English Communication skills

3. Confident

4. Presentable

Years of Experience:

Call Center Executives- Min 1 year of inside sales B2C sales experience

In this process, we have 6 days working

No night shifts, so you can tab people from international call centers also who do not want to do night shifts.

Saturdays - Sundays are working

Offs are assigned either on a Monday or on a Tuesday.

Office Location- Manyata Tech Park, Bangalore.

Company Overview

Sir H.N. Reliance Foundation Hospital & Research Centre is a top-tier, multi-specialty tertiary care hospital in Mumbai with 345 beds. Known for its state-of-the-art infrastructure and a commitment to Respect for Life, it offers advanced diagnostic services and prioritizes excellence in medical care. With a legacy dating back to 1918, the hospital upholds its values through dedicated service and care, continuing a tradition of distinction in the healthcare industry.

Job Overview

We are seeking a dedicated and organized junior level Contact Center Manager to join our team at Sir H.N. Reliance Foundation Hospital & Research Centre in Mumbai. This is a full-time position where you will manage and streamline call routing processes to enhance communication efficiency in a healthcare environment. Join us to contribute to our commitment to excellent patient care and operational excellence.

Qualifications and Skills

• Proficiency in managing call routing, ensuring inbound and outbound call flows are efficient and effective.
• Excellent communication skills to interact with staff and manage patient queries professionally.
• Strong organizational skills to manage multiple tasks and streamline call center operations smoothly.
• Ability to implement and monitor call center performance metrics to ensure high-quality service delivery.
• Previous experience in a healthcare setting is preferred, providing insight into patient needs and operational goals.
• Capability to train and lead a team effectively, fostering a productive work environment.
• Problem-solving skills to quickly address and resolve any issues that arise with call handling and routing.
• Must be adept at using communication technology efficiently, ensuring all equipment functions optimally.

Roles and Responsibilities

• Manage, organize, and streamline call routing, ensuring efficient inbound and outbound call processes.
• Monitor call center operations, including assessing performance metrics to maintain service standards.
• Train and guide call center staff, ensuring team members are well-prepared to handle patient inquiries effectively.
• Address and resolve issues swiftly, maintaining a high level of quality and efficiency in call handling.
• Develop strategies to improve call center productivity and patient satisfaction rates.
• Coordinate with healthcare professionals to ensure patient needs are prioritized and met promptly.
• Maintain records of calls and manage data accurately for reporting and further improvement analysis.
• Oversee staff

ROLES & RESPONSIBILITIES:

 To understand / analyze the nature of all channel Transactions reported by the customers at NCRP.

 To Outcall the customers for the transactions reported at National Cyber-Crime Reporting Portal (NCRP).

 To ensure that the data entry in FRS is captured as per the voice of the customer.

 Post ascertaining the right party, caller will disclose the principle reason for the call soon after the introduction.

 To understand the rightness of the transaction executed in the account across all the channels.

 To ensure that the conversation of the customer is understood and documented appropriately across all platforms such as Dialler / TT and the FRM portals / Excel.

 To amicably handle the customer.

 To use appropriate rebuttals while on call.

 Caller to understand the Telephone Etiquette while on calls, a) Be Proactive, answer the call before customer could voice out b) Listen and then Respond to calls c) Use Language which is known to customer or else to dispose the call as Language barrier d) Ensure every call ends with a WOW e) Ensure the Voice tone is structured f) Not to abruptly disconnect the call before customer could hung up g) Never use un-parliamentary words on calls. f) Never force a customer to avail a product / service g) Maintain Professionalism while on calls, never be rude or abusive even in case the customers voice tone is high h) Never react negatively on calls.

 To ensure all compliance metrics are strictly adhered without any deviation.

 To meet the set target. 

Designation: Call Quality Analyst-(BPO Call Center)

Language : Marathi /Hindi

Location : Koperkhairane , Navi Mumbai

Salary-upto 28,000

Role and Key Responsibilities:

* Conduct Quality audits on Calls and share feedback with agents.

* Conduct compliance and Quality checks and ensure timely reporting.

* Drive continuous improvement - make recommendations and drive improvement.

* Strengthen Quality management processes/ framework to improve quality delivery.

* Ensure data management for all deliverables and be accessible without any delay.

* Participate in internal & external calibrations to ensure consistent scoring & feedback delivery approach.

Key skills & knowledge:

* Minimum 6 months experience into BPO/call centre as Quality Auditor

Understanding of the Audit & Coaching process.

* Good verbal and written communication skills.

* Hands on experience in MS Excel, Power Point presentations and Reporting knowledge.

Company Overview

Elite Manpower & Training Academy (EMTA) is dedicated to providing expertly trained professionals for the BFSI sector. Run by experienced banking professionals, EMTA specializes in placing candidates based on their qualifications and expertise. With a focus on personalized and bulk-hiring, the company is committed to delivering well-trained manpower to meet organizational needs. Based in Indore, EMTA also offers a variety of training programs tailored for college students, graduates, and professionals.

Job Overview

The Customer Support role at Elite Manpower & Training Academy is a full-time position located in Indore. This entry-level position is ideal for freshers looking to build a career in customer service. The role demands excellent communication, active listening, and problem-solving skills, with a focus on providing exceptional customer service and support through various channels, including email.

Qualifications and Skills

• Proficient customer service skills with a focus on providing exceptional support to clients and resolving their queries effectively.
• Strong communication skills essential for interacting clearly and professionally with customers across various channels.
• Active listening skills to understand and address the customer's needs and deliver tailored solutions accordingly.
• Proven conflict resolution abilities to manage and resolve issues amicably while keeping the customer's best interests in mind.
• Proficiency in handling email support, ensuring timely and accurate responses to customer inquiries received through email.
• Strong problem-solving skills to identify customer issues and provide appropriate solutions promptly.
• Ability to multitask and manage time efficiently to handle multiple customer queries and tasks simultaneously.
• Adaptability to work under pressure in a fast-paced environment while maintaining composure and professionalism.

Roles and Responsibilities

• Provide exceptional customer support via phone, email, and chat in a professional and helpful manner.
• Identify customer needs and assist them in resolving issues or clarifying information about company services.
• Maintain accurate and detailed records of customer interactions, queries, and feedback.
• Follow up promptly with customers to ensure satisfactory resolution of their issues and needs.
• Collaborate with other departments to escalate and resolve issues that are beyond your control or expertise.
• Stay updated with company policies, products, and services to deliver accurate information to customers.
• Contribute to team efforts in achieving customer service targets and maintaining service quality standards.
• Participate in training and development programs to enhance customer service skills and industry knowledge.

Company Overview Elite Manpower & Training Academy (EMTA) is a distinguished name in the Human Resources Services industry, focusing on the BFSI sector. Headquartered in Indore, we excel in grooming and providing specialized manpower for various organizations. With a commitment to excellence, we offer superior training programs aimed at enhancing professional skills, ensuring our candidates meet industry demands effectively. Our unique positioning in recruitment is backed by experienced professionals that empower businesses globally.

Job Overview We are seeking a Junior Customer Support Associate to join our dynamic team at Elite Manpower & Training Academy in Indore. This full-time position offers an excellent opportunity for growth in the Human Resources sector. The role involves assisting customers with their queries, ensuring satisfaction through prompt and effective communication. Candidates should have a passion for customer service and the ability to thrive in a fast-paced environment.

• Qualifications and Skills Proven communication skills with the ability to clearly convey information and engage effectively with customers.
• Experience handling domestic calls, demonstrating strong professional phone etiquette.
• Strong active listening skills to understand customer queries and provide relevant solutions.
• Excellent interpersonal skills, facilitating positive customer interactions and relationships.
• Proficiency in query resolution, diagnosing issues swiftly to ensure customer satisfaction.
• Time management skills, prioritizing tasks to manage multiple customer interactions efficiently.
• Must be capable of working independently and as part of a team, showcasing reliability and teamwork.
• Ability to remain calm and composed under pressure, ensuring consistent service quality.

• Roles and Responsibilities Address and resolve customer inquiries via phone and email, ensuring high levels of satisfaction.
• Maintain records of customer interactions, processing accounts, and filing documents.
• Identify and assess customer needs to achieve satisfaction and foster loyalty.
• Provide accurate, valid, and complete information by using the right methods and tools.
• Follow communication procedures, guidelines, and policies while engaging with clients.
• Participate actively in team meetings and contribute to continuous improvement initiatives.
• Collaborate with team members to enhance customer experience and company goals.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits.

Company Overview

Technotask Business Solutions Pvt Ltd (TTBS) is a prominent player in the BPO-BPM field, specializing in contact center services through voice, email, and chat. Founded by Manoj Kumar Biswas, a veteran in the outsourcing sector, TTBS focuses on dynamic sectors like ECom, Fintech, and Fashion. With its headquarters in Bhopal, TTBS is known for its expertise in customer support, IT-enabled services, and business analytics, serving leading startups and brands across India and beyond.

Job Overview

We are seeking highly motivated individuals for the role of Customer Support at Technotask Business Solutions Pvt Ltd. This is a full-time position suitable for freshers with 0 to 1 year of experience. The job location spans across Bhopal, Vidisha, Sehore, Raisen, Hoshangabad, Ashta, and Dewas. The ideal candidate will play a critical role in supporting our customer service processes and ensuring satisfaction in line with our commitment to excellence.

Qualifications and Skills

• Must have excellent customer service skills to handle inquiries and provide solutions efficiently (Mandatory skill).
• Strong problem-solving skills to troubleshoot and resolve customer issues swiftly and effectively.
• Proficient in verbal communication to convey information clearly and build rapport with customers.
• Active listening skills to ensure understanding and address customer concerns accurately.
• Experience or capability in using CRM software to manage customer information and interactions effectively.
• Conflict resolution skills to de-escalate situations and maintain customer satisfaction.
• Email support experience to handle customer queries and manage communication via electronic mail.
• Ability to work independently and as part of a team to achieve targets and contribute to company objectives.

Roles and Responsibilities

• Respond promptly and professionally to incoming inquiries via phone, email, or chat.
• Provide accurate, valid, and comprehensive information to resolve customer queries and enhance satisfaction.
• Identify and assess customers' needs to achieve satisfaction and improve customer experience.
• Handle customer complaints, provide appropriate solutions, and follow up to ensure resolution.
• Maintain records of customer interactions, process accounts, and file documents meticulously.
• Communicate effectively with team members to share insights and collaborate on customer service strategies.
• Participate in training sessions to stay updated on product knowledge and customer service protocols.
• Contribute to the company's reputation by maintaining a professional and positive demeanor during interactions.

Company Overview

Technotask Business Solutions Pvt Ltd (TTBS) is a premier leader in the Outsourcing and Offshoring Consulting industry, specializing in BPO-BPM, Contact Centre Services, and Project Management. Founded by industry expert Manoj Kumar Biswas, TTBS excels in customer support, ITEs, and business analytics. With headquarters in Bhopal, TTBS serves major sectors like ECom, Fintech, and Apparel Fashion across India and globally. The company is committed to delivering high-quality, efficient solutions supported by a strong workforce and infrastructure.

Job Overview

We are seeking a dedicated and enthusiastic Customer Support professional for a full-time position located in Thane, Navi Mumbai, Mumbai, Malad, and Panvel. This entry-level position is ideal for freshers with a minimum of 0 years of work experience. The successful candidate will be responsible for delivering exceptional customer service and will work in a dynamic environment that requires excellent problem-solving skills and proficiency in CRM software.

Qualifications and Skills

• Strong customer service skills with the ability to respond to customer inquiries efficiently via voice, chat, and email channels.
• Excellent verbal and written communication skills, ensuring clear and effective communication with customers and team members.
• Proficient in problem-solving, with the ability to identify issues and implement effective solutions to enhance customer satisfaction.
• Experience with CRM software to manage customer data and inquiries, ensuring timely and accurate resolutions.
• Ability to handle conflict resolution to effectively manage challenging situations and prioritize customer needs and expectations.
• Knowledge of call center operations to support a fast-paced customer service environment and meet performance metrics.
• Must be adaptable and able to work efficiently in a dynamic startup ecosystem tailored to the ECom and Fintech sectors.
• Strong organizational skills with the ability to multitask and manage time effectively in a rapidly changing environment.

Roles and Responsibilities

• Manage and respond to customer inquiries via multiple channels such as voice, chat, and email, ensuring a seamless customer experience.
• Utilize CRM software to track customer interactions and provide accurate and timely solutions to customer issues.
• Work closely with team members to ensure excellent customer support is consistently delivered across all communications platforms.
• Develop strategies for conflict resolution to resolve disputes or issues efficiently and maintain customer satisfaction.
• Collaborate with cross-functional teams to assist in optimizing customer service processes and workflows.
• Contribute to achieving team targets and personal performance metrics within the call center environment.
• Participate in training sessions to enhance customer support skills and stay updated on product knowledge and company policies.
• Provide feedback to management on customer trends and potential product improvements or innovations.