273 Capacity Planning jobs in India

Kenvue is currently recruiting for a: Analyst – Network Strategic Capacity Management & Data integrity

What we do

At Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we’re the house of iconic brands - including NEUTROGENA®, AVEENO®, TYLENOL®, LISTERINE®, JOHNSON’S® and BAND-AID® that you already know and love. Science is our passion;
care is our talent.

Who We Are

Our global team is ~ 22,000 brilliant people with a workplace culture where every voice matters, and every contribution is appreciated. We are passionate about insights, innovation and committed to delivering the best products to our customers. With expertise and empathy, being a Kenvuer means having the power to impact millions of people every day. We put people first, care fiercely, earn trust with science and solve with courage – and have brilliant opportunities waiting for you! Join us in shaping our future–and yours. For more information, click here.

Role reports to: Director, Consumer Network Optimization

Location: Asia Pacific, India, Karnataka, Bangalore

Work Location: Hybrid

What you will do

The Analyst – Network Strategic Capacity Management & Data integrity is responsible for making the Long-Range Capacity Planning (LRCP) for selected brands/technologies to ensure that our Supply Chain will have sufficient capacity to meet the future demand of Kenvue products from our customers. You will also ensure the availability and integrity of data required to LRCP and other network analysis for the segment

Key Responsibilities

• Perform and maintain the annual renewal of the Long-Range Capacity Plan for the segment and develop/share strategic insights and shape recommendations to solve capacity constraint for proposal to management.
• Analyse and maintain data integrity within the network infrastructure to support decision-making processes
• Support Network Segment Leaders by doing data analytics for specific network projects (i.E. E2E supply chain optimization, network footprint optimization …)
• Partner with various functions across the world (Network, Regional Value Stream, Plants lead, External Manufacturing, Regional plan, DTO …) to deliver an aligned output.
• Develop and implement strategic plans for network capacity management to ensure optimal performance and scalability

What we are looking for

Required Qualifications

• 6-8 years of experience in network capacity management and data integrity
• University/bachelor’s degree or Equivalent in a related field

Desired Qualifications

• Strong analytical skills with the ability to interpret complex data sets
• Excellent communication and collaboration skills to work effectively with diverse teams

What’s in it for you

• Competitive Benefit Package
• Paid Company Holidays, Paid Vacation, Volunteer Time & More!
• Learning & Development Opportunities
• Kenvuer Impact Networks

Kenvue is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment based on merit without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

If you are an individual with a disability, please check our Disability Assistance page for information on how to request an accommodation.

Company Description

Foodhub offers an easy and convenient way to order from your favorite restaurants or takeaways through our app. We focus on providing a seamless online ordering experience, ensuring you enjoy the convenience and variety offered by our platform. Each order is designed to be straightforward, reliable, and aimed at enhancing your dining experience.

Role Description

This is a full-time on-site role located in Chennai for a Forecast & Capacity Planning Specialist. The specialist will be responsible for analyzing and predicting demand to ensure proper capacity planning. Additional tasks include data analysis, coordination with various departments to align capacity with customer demand, and generating regular reports on forecasting accuracy and capacity utilization. The role requires effective communication with stakeholders to optimize operations and manage resources efficiently.

Responsibilities:

The Forecast & Capacity Planning Specialist is required to establish strong relationships

with all the key stakeholders in operations and across the business.

Required to assist and support the stakeholders to achieve operations KPIs and strategic objectives.

To  ensure the optimisation of resource by effective management of forecasting and capacity

planning across all lines of business.

To act as leader within the WFM team supporting all services to our operations to ensure we succeed as a team.

This role is a fully office-based role and has varied hours (UK shifts),

and weekends  (only if required) to support international operation.

∙You will take leadership responsibility for developing accurate forecasts for our

multi-lingual and multi-channel business.

∙Leading weekly and monthly reviews with stakeholders and management

team showing forecasted performance for long term future (4-26 weeks), while

also identifying risks.

∙Work closely with sales and marketing team and impact assess any changes in

strategy to the service we give to our customers

∙Track actuals against all forecasts and assumptions and improve accuracy and escalate operational performance risks

Continually provide recommendations to drive efficiency and recruitment

plans to ensure we have the correct resource to meet our service KPI's

∙Take a lead role in process improvement and KPI development.

∙Coordinate and interact with internal and external integrated partners

regarding forecasting and adjusting where necessary to balance client and

operational goals.

∙Understanding the needs of stakeholders at differing levels of authority (from agent to executive team).

Roles & Responsibilities

• Develop and implement capacity planning strategies for AWS environments, focusing on EKS (Elastic Kubernetes Service).

• Conduct continuous load testing to assess system performance under varying conditions and identify potential bottlenecks.

• Analyze system metrics and usage patterns to forecast future capacity needs and recommend scaling solutions.

• Collaborate with development and operations teams to ensure application performance aligns with business objectives.

• Design and execute automated testing frameworks to simulate real-world usage scenarios.

• Monitor cloud resource utilization and optimize costs while maintaining performance standards.

• Prepare detailed reports on capacity trends, load testing results, and recommendations for improvements.

• Stay updated on industry best practices and emerging technologies related to cloud infrastructure and capacity management.

• 8+ years of proven experience with AWS services, particularly EKS, EC2, S3, and RDS.

• Strong understanding of container orchestration and microservices architecture.

• Experience with continuous load testing tools (e.g., JMeter, Gatling) and performance monitoring solutions.

• Proficiency in scripting languages (e.g., Python, Bash) for automation tasks.

• Excellent analytical skills with the ability to interpret complex data sets.

• Strong communication skills to effectively collaborate with cross-functional teams.

Essential Skills

• AWS Ecosystem EKS, EC2, DynamoDB, Lambda, etc.

• Dynatrace (or similar)The capacity planning team should include some members with Dynatrace experience, while the rest can have experience with similar tools.

• Develop and implement capacity planning strategies.

Job Details

Job role: CAPACITY PLANNING ENGINEER

Experience: 7+ Years 

Desired profile:

• Develop and implement capacity planning strategies for AWS environments, focusing on EKS (Elastic Kubernetes Service).
• Conduct continuous load testing to assess system performance under varying conditions and identify potential bottlenecks.
• Analyze system metrics and usage patterns to forecast future capacity needs and recommend scaling solutions.
• Collaborate with development and operations teams to ensure application performance aligns with business objectives.
• Design and execute automated testing frameworks to simulate real-world usage scenarios.
• Monitor cloud resource utilization and optimize costs while maintaining performance standards.
• Prepare detailed reports on capacity trends, load testing results, and recommendations for improvements.
• Stay updated on industry best practices and emerging technologies related to cloud infrastructure and capacity management.
• 8+ years of proven experience with AWS services, particularly EKS, EC2, S3, and RDS.
  • Strong understanding of container orchestration and microservices architecture. Experience with continuous load testing tools (e.g., JMeter, Gatling) and performance monitoring solutions.
• Proficiency in scripting languages (e.g., Python, Bash) for automation tasks.
• Excellent analytical skills with the ability to interpret complex data sets.
• Strong communication skills to effectively collaborate with cross-functional teams.

Position: WFM Manager - Business Partner - Night Shifts - 5 Days WFO - Two Way Cab Pick/drop will be provided within 35 kms.
- Noida Sec 135

Role Overview:

The WFM Manager / Business Partner will be responsible for partnering with business stakeholders, operations, and clients to ensure optimal workforce planning, scheduling, capacity management, and real-time performance monitoring. The role will act as a strategic advisor to business leaders on staffing, productivity, and cost optimization while ensuring service level agreements (SLAs) and business objectives are consistently met.

Key Responsibilities:

• Business Partnership
• Act as the primary WFM point of contact for business leaders and client stakeholders.
• Provide workforce insights, analysis, and recommendations to support strategic decision-making.
• Translate business forecasts and plans into WFM strategies (staffing models, shrinkage planning, hiring recommendations).
• Workforce Planning & Forecasting
• Develop and maintain long-term, mid-term, and short-term capacity plans.
• Forecast call volumes, workloads, FTE requirements, and staffing needs.
• Work with Talent Acquisition and Training teams to align hiring and onboarding plans with forecast demand.
• Scheduling & Optimization
• Design efficient schedules that balance service delivery, employee preferences, and cost.
• Ensure optimal utilization of workforce across different lines of business.
• Implement scheduling best practices to manage shrinkage, adherence, and occupancy.
• Real-Time Management
• Oversee intraday management, real-time monitoring, and SLA adherence.
• Drive corrective actions to maintain service levels, including overtime, cross-skilling, and load balancing.
• Ensure smooth coordination with Operations during spikes and downtime.
• Analytics & Reporting
• Generate and present performance dashboards, staffing reports, and variance analysis.
• Provide actionable insights into workforce trends, attrition, absenteeism, and utilization.
• Identify opportunities to enhance efficiency and reduce costs.
• Team Management
• Lead and mentor a team of WFM analysts and real-time specialists.
• Build capability within the WFM team to handle complex modeling and analytics.
• Drive a culture of accuracy, timeliness, and business impact.

Job Title: Assistant Manager/ Sr. Manager- Workforce Management

Skills : Resource Deployment, Resource Allocation, Capacity Planning, Forecasting & Workforce Management

Experience: 7-15 years

Location: Greater Noida

We at Coforge are hiring Workforce Management-Assistant Manager/ Sr. Manager with the following skillset:

Strategic Resource Planning -

• Forecast and plan resource demand across service lines, and technologies.
• Align workforce strategy with business growth, delivery commitments, and client needs. Deployment & Utilization Management Drive efficient allocation of resources to projects based on skills, availability, and business priorities.
• Monitor and improve billable utilization, bench management, and internal mobility.

Stakeholder Collaboration:

• Partner with Delivery, Talent Acquisition, HR, and Finance to ensure timely and cost-effective staffing. Act as a strategic advisor to senior leadership on workforce trends, risks, and opportunities.
• Process & Systems Excellence - Lead automation and digitization of resource management processes using industry-standard tools

Required Skills & Qualifications:

• 10+ years of experience in resource management/workforce planning in IT services or consulting.
• Proficiency in resource management platforms and data analytics tools.
• Excellent communication, stakeholder management, and leadership skills.
• Bachelor’s degree in Engineering, Business, or related field;
  MBA preferred.

Summary

In Workforce Management (WFM), long-term forecasting role focused on new business using stakeholder provided or proxy data to predict staffing needs over extended periods, often considering seasonal trends, market changes, and business strategies.

Your role in our mission

Analyzing historical data - Reviewing past sales trends, stakeholder behavior, and market conditions to identify patterns and seasonal variations.

Business strategy alignment - Integrating long-term business plans and goals into workforce forecasts to ensure adequate staffing levels are projected.

Proxy analysis - Identifying proxy states for scenarios where no workload is provided.

Identifying emerging trends and potential impacts on future staffing needs, like new product launches or market expansions.

Capacity and DDI planning - Forecasting workforce requirements for future growth and expansion, including potential skill gaps.

Scenario & DDI modeling - Creating different staffing scenarios based on various market conditions to assess potential risks and opportunities.

Developing long-term staffing plans - Collaborating with key stakeholders to plan for new business and growth impact hiring needs based on projected demand.

Data Visualization and creation ability along with analytical and creativity to relay actionable data to drive towards outcomes.

What we're looking for

Analyzing historical data - Reviewing past sales trends, stakeholder behavior, and market conditions to identify patterns and seasonal variations.

Business strategy alignment - Integrating long-term business plans and goals into workforce forecasts to ensure adequate staffing levels are projected.

Trend analysis - Identifying emerging trends and potential impacts on future staffing needs, like new product launches or market expansions.

Capacity planning - Forecasting workforce requirements for future growth and expansion, including potential skill gaps.

Scenario modeling - Creating different staffing scenarios based on various market conditions to assess potential risks and opportunities.

Shift Timings - Night Shift (9 hours shift between 4.30 PM - 4.30 AM IST)

Role & responsibilities

• The Forecast & Capacity Planning Lead is required to establish strong relationships with all the key stakeholders in operations and across the business.
• Required to assist and support the stakeholders to achieve operations KPIs and strategic objectives.
• To ensure the optimisation of resource by effective management of forecasting, capacity planning and scheduling across all lines of business. To act as leader within the WFM team supporting all services to our operations to ensure we succeed as a team.
• This role is a fully office-based role and has varied hours with evenings, nights and weekends to support international operation.
• You will take leadership responsibility for developing accurate forecasts for our multi-lingual and multi-channel business.
• Leading weekly and monthly reviews with stakeholders and management team showing forecasted performance for long term future (4-26 weeks), while also identifying risks.
• Work closely with sales and marketing team and impact assess any changes in strategy to the service we give to our customers
• Track actuals against all forecasts and assumptions and improve accuracy and escalate operational performance risks.
• Lead scheduling for all LOBs defining a set of scheduling rules to meet the forecasted business demands and achieve a schedule high efficiency
• Continually provide recommendations to drive efficiency and recruitment plans to ensure we have the correct resource to meet our service KPIs
• Take a lead role in process improvement and KPI development.
• Coordinate and interact with internal and external integrated partners regarding forecasting and adjusting where necessary to balance client and operational goals.
• Understanding the needs of stakeholders at differing levels of authority (from agent to executive team).

Preferred candidate profile

The candidate should have the below skills and experience.

• At least 5 years of direct experience in Workforce Management (aka Resource Planning)
• Experience in Omni-channel contact centres (aka inbound, outbound, email, chat & social).
• A minimum of 2 years of supervisor experience required.
• Ability to create clear business communications in fluent English.
• Experience using Verint WFM or similar WFM software essential
• Detailed knowledge of Twilio or similar ACD (Automatic Contact Distributors, i.e. Telephony system)

Build, maintain, update capacity planning files/models align forecasted demand

Analyze historical data call volumes AHT, shrinkage, attrition, productivity to project hiring plans

Work closely finance, HR, ops to align workforce capacity budgets SLAs

Required Candidate profile

Provide proactive insights on staffing gaps, risks, recommendations

Support long-term short-term workforce strategies through accurate modeling

Familiarity WFM tools NICE, Verint, Genesys, Aspect, etc

Perks and benefits

Perks and Benefits