7904 Capgemini jobs in Bengaluru

Title: Business Analyst - Sales/CRM

Location: Bangalore

Who we are

At Johnson Controls, we're shaping the future to create a world that's safe, comfortable, & sustainable. Our global team creates innovative, integrated solutions to make cities more connected & buildings more intelligent & efficient. We are passionate about improving the way the world lives, works, & plays. The future requires bold ideas, an entrepreneurial mindset, & collaboration across boundaries. You need a career focused on tomorrow. Tomorrow needs you.

What you will do

We are looking for a customer-oriented Business Analyst to help deliver initiatives across Salesforce CRM sales cloud, SFDC CPQ and support Commercial applications within the EMEALA region sometimes with a global focus

How you will do it:

• Work with business, BAs, delivery team & architects to define & document user stories, as-is & to-be business processes & functional requirements
• Drive understanding of business value of requests to IT and push for max standardization & synergies across line of businesses in EMEALA & at enterprise level, driving adoption of OOTB functionality & global template design
• Identify & capture integration points across project initiatives to ensure alignment across discrete applications including Salesforce, SFDC CPQ, Oracle CPQ & SMC. Support business & IT in bridging any gaps
• Contribute to test strategy, defining acceptance criteria, test plan & test cases across test phases and complete initial spot checking UAT.
• Support business change manager during roll out to ensure adequate communication, training & support is provided
• Provide enhancement support. Triage new requests & set appropriate delivery expectations

What we look for

Required:

• Experience in feeling true ownership of the platform
• Deep experience with Salesforce Sales Cloud including use of ProjectForce
• Strong BA skills using proven techniques to elicit comprehensive user requirements; seek to understand up/downstream impacts
• Experience driving consensus across business stakeholders from distinct business areas regarding prioritization of work
• Ability to facilitate communication between business & technical delivery teams
• Ability to document process flows or diagrammatical convey both as-is and to-be solutions
• Excellent command of English (verbal & written), advanced communications skills & stakeholder engagement
• Excellent Excel & PowerPoint skills
• Ability to work independently & within a team environment (may supervise others)
• Well organized, results-driven, eager to handle difficult problems, excellent problem-solving skills
• Experience with system integrations & understand how to troubleshoot data discrepancies
• Exposure to Oracle CPQ or other CPQ platforms like Salesforce CPQ desirable

Preferred:

• Bachelor's degree in relevant field
• Experience working in an Agile environment
• Experience Salesforce sales cloud
• In-depth knowledge of Lead-to-Cash processes
• Experience in Salesforce CPQ desirable
• Experience in sizeable multinational corporations
• Minimum 5 years' experience
• Product model delivery experience will be preferable

Role & responsibilities :

Operational Product Ownership

• Own and improve the end-to-end execution layer of bookings from vendor allocation to customer feedback loops.
• Drive automation, efficiency, and reliability in operational workflows through product and process interventions.
• Collaborate with engineering to design and ship product improvements, ensuring changes align with business objectives.

Analytics & Insights

• Deep dive into performance metrics and operational data using Excel, SQL queries and other analytics tools.
• Track KPIs across vendors, drivers, and Ops teams; identify bottlenecks and drive actionable insights.

Cross-functional Execution

• Partner with Ops, Product, Engineering, and Vendor Management to implement scalable improvements.
• Translate insights into product specs write flowcharts, draft wireframes, and define clear requirements for Alarms Dashboard, VI App and Driver App.
• Ensure accountability across stakeholders by tracking execution outcomes and performance follow-ups.

Preferred candidate profile

Must-Have

• Strong analytical ability with expert-level Excel (pivot tables, formulas, dashboards) and SQL query skills.
  
  • Ability to translate data into insights and insights into actions.
  
  • Self-drive and motivation to impact business in significant ways with an outcome driven approach
• Bachelors degree preferable in Engineering.
  
  • Comfortable working in fast-paced, high-accountability environments.

Good to Have

• Proven experience in supplier centered, operations-heavy or platform-based businesses (mobility, logistics, or marketplace domains preferred).
• Experience working with mobile apps or operational dashboards (vendor/driver interfaces).
  
  • Basic understanding of UI design and process flow documentation.
  
  • Prior exposure to product management or business process automation.

Company Overview
JB Poindexter (India) Private Limited
is a subsidiary of
J.B. Poindexter & Co., Inc.
a privately held diversified manufacturing company forecasting $2.4B in annual revenue and 8,000 team members in 2024. The eight operating subsidiaries, covering over 50 locations, are engaged in the production of commercial truck bodies, step-vans, utility trucks, funeral coaches, limousines, pickup truck bed enclosures, precision machining, and expandable foam plastic packaging. For more information, visit

JB Poindexter (India) Private Limited
is the captive shared services unit of the
J.B. Poindexter & Co., Inc.
The company, wholly owned by J. B. Poindexter & Co., Inc. & is headquartered in Houston, Texas, USA.

This role will be Manufacturing Accounting functional and JD Edwards subject matter expert, reporting to the IT Delivery Manager.

Essential Job Functions

• Provide vision, leadership and drive the processes changes and improvements within the financial functions.
• Participate in strategy planning activities, and be the functional leader in the analysis, requirement development, design, documentation, and testing for all manufacturing accounting and related finance system enhancements and changes.
• Work closely with the BU's functional representatives in the development of simplified/lean process improvements or operating practices which best utilize the systems to improve quality; increase productivity; and supports business goals.
• Develop peer, cross-functional & cross-BU relationships to maximize best practice sharing & team effectiveness.
• Responsible for the timely completion of project tasks and activities within functional areas by directing activities of others as well as maintaining individual project responsibilities.
• Responsible for the development of the functional training and coordinating the on-going functional support, including, but not limited to the development of BU "super users"
• Act as the functional change agent by creating a sense of purpose to meet the goals of the business & leading by example.
• Own issue / risk identification, escalation, resolution and communication with the project team and functional management including BU functional leaders.
• Assure conformance to system architecture, methods, standards & practices & promote their creation.
• Analyze the BU's competitive position in the use of technology in relation to industry best practices.
• Prepare, present & review overall plans, status reviews and reports as required by project and with BU responsible.

Qualifications

• Bachelor's degree in Business or Information Systems.
• Strong Accounting background. Cost Accounting a plus.
• 5 – 8 years' experience as a Finance Business Analyst in a manufacturing environment, automotive experience a plus.
• Strong Accounting Background – CA / ICWA preferred
• The candidate should have in-depth knowledge of J.D. Edwards ERP System and relationship of various distribution and manufacturing
• Modules with General Ledger, Accounts Payable, Accounts Receivable,
• Manufacturing Accounting, Product Costing, and Fixed Asset Modules.
• Avalara or Vertex knowledge and experience. Avalara preferred.
• Reports Now/E1 Financial Report Writer/FASTR knowledge and experience.
• Proven record of accomplishment in implementing change.
• Strong Data Analytic skills including the ability to develop SQL queries as needed to support data collection and reporting.
• High level of initiative and attention to detail.
• Ability to prioritize daily workload and work in a team environment.
• Ability to work independently, identify priorities and work successfully with minimal supervision.
• Drive to continue to learn and grow in the use and application of JD Edwards Citizen Developer Tools as well as other third-party reporting and analytical tools.
• Strong interpersonal and leadership skills.
• Strong oral and written communication skills.
• Ability to meet objectives by influencing and engaging others across multiple teams.
• Quality and cost driven.
• Ability to travel 10-15% to domestic locations for rollout of JD Edwards over the next two years.

Code Of Ethics
JB Poindexter (India) Private Limited
, requires the highest standard of ethics in all business dealings, with customers, suppliers, advisors, employees, and authorities. This position shall actively ensure that his/her own activities and those of all employees within the project meet this obligation. JBPCO critical standards and procedures related to expected conduct are detailed on the company website. This position is expected to be familiar with these policies and ensure that they are implemented in all areas of control.

• Job Title:
  Business Analyst - Data & Operations
• Experience Required:
  2+ years
• Location
  : Bengaluru, Karnataka, India

About the Role

We are looking for a proactive and analytical
Business Analyst
to support our data and operations functions while driving new business initiatives. The ideal candidate will work closely with cross-functional teams to streamline processes, identify growth opportunities, and enable data-driven decision-making. This role requires a balance of analytical rigor, operational understanding, and a bias for execution.

Key Responsibilities

• Analyse operational and performance data to identify trends, inefficiencies, and opportunities for improvement.
• Build and maintain dashboards and reports that track KPIs and provide actionable insights for leadership.
• Partner with the operations team to optimise workflows, improve turnaround times, and enhance overall efficiency.
• Support the design and rollout of new business initiatives and pilot programs.
• Conduct root-cause analysis and develop data-backed recommendations to solve key business challenges.
• Collaborate with product, marketing, and strategy teams to align business objectives with operational execution.
• Develop process documentation, SOPs, and tracking mechanisms for new initiatives.
• Assist in forecasting, budgeting, and performance tracking.

Requirements

• Bachelor's degree in Business, Economics, Engineering, Data Analytics, or a related field.
• 2+ years of experience in business analysis, data analytics, or operations management.
• Proficiency in Excel/Google Sheets; experience with Programming languages(Python), SQL, Tableau, Power BI, or similar tools preferred.
• Strong analytical and problem-solving skills with the ability to interpret complex data sets.
• Excellent communication and stakeholder management skills.
• Ability to multitask, prioritise, and drive initiatives in a fast-paced environment.

Preferred Skills

• Experience working in high-growth or tech-enabled environments.
• Familiarity with process automation or CRM tools
• Exposure to business process improvement or Lean methodologies.

Apply Now

As a Business Analyst, you will work closely with Product, Sales and Finance to improve operations health.

• Develop metrics and reports that can be used to drive data driven decisions.
• Define operations problems and identify right metrics, lead and lag indicators and provide actionable insights.
• Participate in planning discussions & make recommendations for new metrics, techniques, and strategies to drive desired business outcomes.
• Enable effective decision making by retrieving and aggregating data from multiple sources and compiling it into digestible and actionable format

Skills And Expertise

• BE/B Tech/Degree in Math
• Work experience (4-6 years)
• Strong problem solving ability is a must for this role
• Proficiency with Advanced Excel and Advanced SQL (Optional: R). Advanced SQL writing skills on large databases
• Ability to identify right metrics to track, expert at data visualization and presentation
• Excellent critical thinking skills backed by clear verbal and written communication
• Excellent written and verbal communication skills

About the Company

In today's market, there is a unique duality in technology adoption. On one side, extreme focus on cost containment by clients, and on the other, deep motivation to modernize their Digital storefronts to attract more consumers and B2B customers.

As a leading Modernization Engineering company, we aim to deliver modernization-driven hypergrowth for our clients based on the deep differentiation we have created in Modernization Engineering, powered by our Lightening suite and 16-step Platformation playbook. In addition, we bring agility and systems thinking to accelerate time to market for our clients.

Headquartered in Bengaluru, India, Sonata has a strong global presence, including key regions US, UK, Europe, APAC, and ANZ. We are a trusted partner of world-leading companies in TMT (Telecom, Media, and Technology), Retail & CPG, Manufacturing, BFSI (Banking, Financial Services, and Insurance), and HLS (Healthcare and Lifesciences) space. Our bouquet of Modernization Engineering Services cuts across Cloud, Data, Dynamics, Contact Centers, and around newer technologies like Generative AI, MS Fabric, and other modernization platforms.

Responsibilities

Experience: 5+ years

Location: Bangalore (5 days WHO)

Key Responsibilities:

• Collaborate with stakeholders to gather, analyze, and document business requirements related to ecommerce platforms, retail operations, and customer engagement.
• Translate business needs into functional specifications and user stories for development teams.
• Conduct gap analysis, process mapping, and feasibility studies to support solution design.
• Work closely with UX/UI designers, developers, QA teams, and product managers to ensure successful delivery of features and enhancements.
• Support product backlog grooming, sprint planning, and UAT activities.
• Stay updated on industry trends, competitor strategies, and emerging technologies in ecommerce and retail.

Required Skills & Qualifications:

• 5+ years of experience as a Business Analyst in Retail OR Ecommerce domain
• Strong understanding of ecommerce platforms
• Proficiency in tools like JIRA, Confluence, MS Excel, SQL, and data visualization platforms (e.g., Power BI, Tableau).
• Excellent communication, stakeholder management, and problem-solving skills.
• Experience working in Agile/Scrum environments.
• Ability to work independently and manage multiple priorities in a fast-paced setting.

Ready to shape the future of work?

At Genpact, we don't just adapt to change—we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Business Analyst, KYC/AML

Financial Crime Risk Management is a priority service line at Genpact. We have been serving clients globally and given Australia is a preferred market we are making significant investments in this market and these opportunities are consistent with that investment.

Team in Australia operates like a start-up, we have huge ambitions to build a premier capability, and we have a number of opportunities for people with the highest levels of integrity, a can-do attitude, positive outlook to life, demonstrate energy, passion, candor and the dedication needed to succeed. It is our firm belief that these qualities are non-negotiable, cannot be taught but the rest can be.

Responsibilities

• Demonstrate PRIDE (Personal Responsibility in Delivering Excellence) in everything you do
• Deliver agreed on outcomes to the highest quality and do so promptly
• Own the outcomes that you are assigned to you knowing you have the power of the global organization willing to support you
• Conduct due diligence/surveillance on clients assigned to you per policy, with the utmost confidentiality, and with a 100% accuracy
• Ensuring client results are met and all processes and procedures are adhered to
• Act as an enabler between our teams located globally, local teams, and our clients in Australia to ensure we demonstrate urgency, delight the teams we represent, and enable clients, in turn, being able to delight their clients
• Contribute to the development and, where required to, lead the implementation of project outcomes
• Work with client teams per the authority delegated to you from time-to-time
• Handle teams and initiatives
• Help review policy, SOPs, Process flows and recommend ideas for improvement

Qualifications we seek in you

Minimum qualifications

• University graduate
• Ability to understand the big picture, work independently, post and call out to bring teams together to tackle issues
• Experience in building, appraising, and leading teams
• Ability to exercise independent judgment and discretion balancing highly sensitive casework
• Sound business communication (in English) is must-have
• Exposure to contact centre operations

Preferred qualifications

• Proven Banking, Operations, or Financial Crime Risk Management experience
• Experience in Customer Lifecycle Management i.e. KYC, Client Onboarding, Product Fulfillment, Offboarding, Periodic Review, Client Middle Office experience
• Good analytical and problem-solving skills and ability to handle team and client discussions

Why join Genpact?

• Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation
• Make an impact – Drive change for global enterprises and solve business challenges that matter
• Accelerate your career — Get hands-on experience, mentorship, and continuous learning opportunities
• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Let's build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Job Business Analyst

Primary Location India-Bangalore

Schedule Full-time

Education Level Bachelor's / Graduation / Equivalent

Job Posting Oct 3, 2025, 1:08:26 AM

Unposting Date Ongoing

Master Skills List Operations

Job Category Full Time

Capgemini is actively seeking a highly skilled Business Analyst specializing in General Insurance Regulatory Reporting & Financial Compliance for a leading Global Insurer.

We are seeking a detail-oriented and compliance-driven Business Analyst to support the delivery of accurate, auditable, and timely regulatory reports across multiple financial domains. This role is critical in ensuring the organization meets both local and international regulatory obligations, while contributing to data validation, report specification, audit readiness, and transformation initiatives.

You will collaborate with finance, risk, compliance, and data teams to bridge regulatory requirements with technical delivery—ensuring that reports are accurate, transparent, traceable, and inspection-ready. This role will involve a comprehensive understanding of regulations, standards, and financial compliance frameworks relevant to our clients in the insurance industry.

The ideal candidate will be responsible for supporting regulatory reporting activities, ensuring compliance with all financial regulations and requirements, and helping our clients maintain transparency and accountability in their reporting processes. You will collaborate closely with various stakeholders, including finance teams, compliance officers, and regulators, to develop strategies that meet regulatory expectations while aligning with the company's business goals.

Our client is one of the largest insurance companies globally, known for its innovation, scale, and commitment to excellence.

Key Responsibilities:

The key responsibilities of the role include:

• Analyze and interpret the latest regulatory requirements impacting financial reporting in the general insurance domain.
• Develop and maintain comprehensive documentation related to financial compliance and regulatory reporting processes.
• Collaborate with finance and compliance teams to gather relevant data and prepare accurate reports for regulatory purposes.
• Support the implementation of an efficient reporting framework that enhances compliance and reduces risk.
• Provide training and guidance to stakeholders on regulatory requirements and reporting best practices.
• Monitor changes in regulations and standards, proactively communicating relevant updates to stakeholders.
• Assist in audits and assessments related to regulatory compliance and reporting accuracy.

Specific day-to-day job responsibilities and expecations are listed below:

• Regulatory Reporting & Compliance

• Prepare and validate reports under frameworks such as:

• Basel III/IV, CRR/CRD IV

• IFRS / GAAP

• Solvency II, EMIR, SFDR, AnaCredit, COREP, FINREP

• Translate regulatory instructions into clear reporting rules and data logic.

• Ensure full traceability from regulatory requirements to data fields and calculation logic.

• Data Validation & Reconciliation

• Conduct data quality checks and reconciliations across source systems (GL, risk platforms, insurance admin systems).

• Identify and resolve data gaps or anomalies in collaboration with data engineers and architects.

• Align regulatory reporting with internal management reporting views.

• Domain-Specific Support

• Apply financial expertise across:

• Accounting: Mapping IFRS/GAAP structures to regulatory disclosures.

• Tax: Supporting tax compliance elements (e.g., FATCA, CRS).
• Controlling: Integrating cost/performance structures into regulatory views.

• Technical Insurance: Supporting reports on premiums, claims, policy exposure, and underwriting risk metrics.

• Requirement & Specification Definition

• Collaborate with product owners and compliance officers to define scope and logic for new reports.

• Draft and maintain BRDs, functional specifications, and data mappings.

• Ensure all reports meet audit and inspection standards for documentation and reproducibility.

• Testing, UAT, and Audit Support

• Design and execute test cases for regulatory reports.

• Support UAT cycles and regulator test submissions.

• Provide audit trails, commentary, and documentation for internal/external reviews.

• Continuous Improvement & Transformation

• Participate in regulatory change programs and assess impact of new rules.

• Recommend improvements in data sourcing, controls, automation, and reporting processes.
• Promote governance and data stewardship across the reporting lifecycle.

Location: India

• Required Qualifications:

• 3–5+ years of experience in regulatory reporting, risk finance, audit, or financial compliance.

• Strong knowledge of regulatory frameworks, IFRS/GAAP, and risk reporting obligations.
• Hands-on experience with reporting platforms, risk data models, or financial data warehouses.
• Proficient in Excel, SQL, and structured reporting templates.

• Ability to interpret regulatory texts and translate them into operational specifications.

• Preferred Qualifications:

• Background in insurance, banking, or financial services.

• Familiarity with tools such as Power BI, AxiomSL, Abacus360, Moody's, or SAP BW.
• Experience working in Agile or hybrid delivery environments.
• Exposure to data governance, metadata, lineage tools, or compliance automation.

Competitive compensation and benefits package:

1. Competitive salary and performance-based bonuses
2. Comprehensive benefits package
3. Career development and training opportunities
4. Flexible work arrangements (remote and/or office-based)
5. Dynamic and inclusive work culture within a globally renowned group
6. Private Health Insurance
7. Retirement Benefits
8. Paid Time Off
9. Training & Development
10. Performance Bonus

Note: Benefits differ based on employee level.

About Capgemini

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided every day by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 350,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported €22 billion in revenues in 2024.

Key Responsibilities

• Collaborate with business stakeholders to gather, analyse, and document business requirements.
• Translate business needs into functional specifications, user stories, and process flows.
• Conduct gap analysis and propose solutions to enhance business processes and systems.
• Partner with Product Owners, Project Managers, and Development teams to ensure clear understanding of requirements and timely delivery.
• Support solution design, testing (UAT), and implementation of new features and enhancements.
• Create and maintain documentation including BRDs, FRDs, process maps, and reports.
• Perform data analysis and provide insights to support decision-making.
• Facilitate workshops, requirement-gathering sessions, and stakeholder presentations.
• Monitor project progress, risks, and dependencies, ensuring issues are addressed promptly.

Required Qualifications & Skills

• Bachelors degree in Business Administration, Computer Science, Information Systems, or related field.
• 3+ years of proven experience as a Business Analyst in IT, software, consulting, or relevant industries.
• Experience in Agile environments (Scrum/Kanban) is highly preferred.
• Strong knowledge of business analysis frameworks (BABOK, Agile, Waterfall, etc.).
• Hands-on experience with requirement gathering, documentation, and process modeling tools (e.g., JIRA, Confluence, MS Visio, Lucidchart).
• Proficiency in SQL / Excel for data analysis and reporting.
• Excellent analytical, problem-solving, and critical-thinking skills.
• Strong verbal and written communication with the ability to engage technical and non-technical stakeholders.

Good to Have

• Certification such as CBAP, CCBA, CSM, or PMI-PBA.
• Exposure to cloud platforms (AWS, Azure, GCP) or data-driven projects.
• Domain experience in (Banking, Healthcare, Retail, Manufacturing, etc. customize per your industry).