25 Care Associate jobs in India
Channel Care Associate
Posted 2 days ago
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Job Description
The, Channel Care Associate is responsible for providing non-technical customer service support to Pearson VUE's test centers through proactive test center engagement, quality management, and developing and maintaining effective relationships in order to influence a positive exam delivery experience for our clients' candidates. They will monitor quality, security, and customer satisfaction, and compliance monitoring and training.
Working closely with various teams like the Program Coordinators, Channel Sales, and Test Centre Personnel. The Channel Care Associate manages assigned channel care and quality tasks to ensure high-quality internal and external customer service.
This position requires the individual to be located within commuting distance of the Pearson VUE Noida office, the role will be office based with shift work based with various shift start times that will enable support for PVUE's global business, this will result in shift start times that start and finish over the course of a working day/night, primary regions supported will be SE Asia, UK and USA time-zones.
**Duties include;**
**Operations**
Perform regular (bi-weekly) outbound calls to the Select Pearson VUE Test Centers and regular Pearson VUE Test Centers (PVTC) to develop relationships, provide support and training as needed, or make requests to PVTCs for capacity and expansion.
Create a case for these calls that summarizes the discussion and any actions, complete follow up for these actions.
Maintain a comprehensive understanding of test center policies and procedures and exam sponsor requirements for test delivery.
Work in accordance with the departmental key performance indicators (KPIs).
Work with other departments on new site applications, review and provide guidance on applications and feed back as needed.
Engage with test centers on any quality issues that may be reported, create case report and retraining actions as determined based on the issues reported.
**Case Management**
Manage incoming calls during scheduled department hours.
Respond to incoming inquiries from test centers and regional managers via phone, cases, and e-mail in a timely, professional, and efficient manner.
Monitor unassigned voicemails, cases and e-mails coming into the shared mailboxes and respond or re-assign accordingly.
Ensure a case is created, correctly assigned, prioritized, and updated for every test center or candidate issue brought to the department's attention (including those not assigned directly to you).
Follow up on assigned cases to resolution, ensuring complete and accurate documentation of issues, escalations, decisions, and outcomes.
Exercise judgment in prioritizing and reclassifying cases and tasks, to ensure more important issues are addressed ahead of less time-sensitive cases/tasks.
Document and follow up on complaints registered against test centers.
Promptly escalate security incidents and other critical issues.
**Audit**
Proactively monitor test center compliance with policy, procedure, and performance requirements.
Audit test center log sheets and other records to ensure operational compliance.
Review test center report cards, integrity shopper reports, and other reports to identify areas requiring improvement, re-training, or corrective action.
**Corrective Action**
Work with test centers that are performing below standards to implement corrective action plans.
Participate in test administrator training initiatives.
Handle the suspension and closure of PVTCs and PVTC Selects as directed.
**Essential Experience and Qualifications**
Vocational experience in a similar environment.
Ability to follow detailed procedures and ensure a high level of accuracy in documentation and data.
Ability to take responsibility for actions, a self-starter who can work well in a dynamic and busy environment.
Prioritization skills and experience of dealing with multiple projects in a structured way.
Experience in a customer-facing environment, where ensuring high levels of customer satisfaction is essential.
Ability to establish rapport and deal with people at varying levels, both internally and externally.
Excellent English communication skills, both written and oral.
Ability to work in a team structure.
Sound working knowledge of the Microsoft Office Suite and associated packages including Word, Excel, PowerPoint, Outlook, Access and Internet packages.
**Required Competencies**
Excellent English skills, both written and oral
Collaborative Working
Commitment to Improving quality of service
Customer Focus
Effective Communication.
**Who we are:**
At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.
Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing
**Job:** Test Center Operations
**Job Family:** LEARNING_&_CONTENT_DELIVERY
**Organization:** Assessment & Qualifications
**Schedule:** FULL_TIME
**Workplace Type:**
**Req ID:** 20318
Patient Care Specialist
Posted 5 days ago
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Job Description
Location: Hyderabad, TG
About Marbles Health
Marbles Health is a brain healthcare company redefining standards of care across psychiatry and neurology. Our flagship innovation, EASE, is India’s first medically licensed portable neuromodulation system—pioneering safer, more effective, and scalable brain healthcare for millions. We are building the future of mental and neurological care, combining science, technology, and compassion.
As a Patient Care Specialist & Sales Representative , you will be responsible for two things
1. Primarily, delivering EASE therapy sessions using our tDCS device - EASE, directly in patients homes. You will act as a vital link between patients and their psychiatrists, ensuring consistent treatment delivery, adherence tracking, reporting and compassionate care.
2. Following up with doctors to get Patient Referrals for home based treatment, Giving device demos, etc.
Role & responsibilities
- Travel to patient residences to administer prescribed sessions using the EASE device.
- Educate patients and caregivers about device use and treatment goals.
- Record session data, monitor adherence, and report any concerns using app-based tools.
- Collaborate regularly with assigned doctors and clinical teams to update on patient progress.
- Offer basic emotional support and encouragement to patients during therapy.
Preferred candidate profile
- Graduate Degree in a Medical or a Business Field
- Valid drivers license and willingness to travel everyday extensively.
- Own car/bike
- Proficiency in using Tech interfaces
- Fluency in English and local language - Kanada in Bangalore & Telugu in Hyderabad
- Strong interpersonal skills with a naturally empathetic personality.
Patient Care Specialist
Posted 5 days ago
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Job Description
Location: Bengaluru, KA
About Marbles Health
Marbles Health is a brain healthcare company redefining standards of care across psychiatry and neurology. Our flagship innovation, EASE, is India’s first medically licensed portable neuromodulation system—pioneering safer, more effective, and scalable brain healthcare for millions. We are building the future of mental and neurological care, combining science, technology, and compassion.
As a Patient Care Specialist & Sales Representative , you will be responsible for two things
1. Primarily, delivering EASE therapy sessions using our tDCS device - EASE, directly in patients homes. You will act as a vital link between patients and their psychiatrists, ensuring consistent treatment delivery, adherence tracking, reporting and compassionate care.
2. Following up with doctors to get Patient Referrals for home based treatment, Giving device demos, etc.
Role & responsibilities
- Travel to patient residences to administer prescribed sessions using the EASE device.
- Educate patients and caregivers about device use and treatment goals.
- Record session data, monitor adherence, and report any concerns using app-based tools.
- Collaborate regularly with assigned doctors and clinical teams to update on patient progress.
- Offer basic emotional support and encouragement to patients during therapy.
Preferred candidate profile
- Graduate Degree in a Medical or a Business Field
- Valid drivers license and willingness to travel everyday extensively.
- Own car/bike
- Proficiency in using Tech interfaces
- Fluency in English and local language - Kanada in Bangalore & Telugu in Hyderabad
- Strong interpersonal skills with a naturally empathetic personality.
Patient Care Executive
Posted 9 days ago
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Job Description
Roles & Responsibilities
(Defines the prime focus areas of the job)
Patient Care Management
Receive patients with warmth and provide a comfortable atmosphere for assessment and treatment.
Provide info related to services and tariff to the patients.
Orients and educates patients and their families by explaining the care plans and other information relating to the treatments.
Pre and post-counseling for the patients undergoing the treatment plans if required.
Address and resolve patient complaints and concerns promptly and effectively.
Understand and action accurate data entry on a daily basis
Handling Appointments
Understand the CRM platform
Comprehend detailed nuances around therapist availability and accordingly block appointments
Maintain data related to financial transactions, patient flow, and individual patient visits.
Track patient's journey from lead status to discharge and follow-ups
Patient Experience Enhancement
Respect patients by recognizing their rights; and maintaining confidentiality.
Collect patient testimonials and feedback as per organizational policy.
Monitor and evaluate patient care metrics, identifying areas for improvement.
TAT of 30 mins to be adhered for all the calls received
Coordination and Collaboration
Responsible to follow up on the assessment report till it gets delivered to the patient
Work closely with the sales team to promote patient care initiatives and success rate
Increase in conversion ratio will be reviewed in constant interval
Quality Improvement
Monitor delivery of care by documenting; identifying progress toward desired care outcomes; intervening to overcome deviations in the expected plan of care; and reviewing the care plan.
Customer Care Collections Associate
Posted 2 days ago
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Job Description
**Position's Overview**
At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company's growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring, the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here.
**Client's business problem to solve?**
For more than 30 years, our Business Process Outsourcing (BPO) team has implemented the processes and technologies for our clients that bring about real transformation for customers of all sizes. Our end-to-end administrative services help streamline operations, improve productivity and strengthen cash flow to help our customers stay competitive and improve member satisfaction
**Position's General Duties and Tasks**
**In these roles you will be responsible for:**
+ Performing outbound calls to insurance companies (in the US) to collect outstanding Accounts Receivables.
+ Responding to customer requests by phone and/or in writing to ensure customer satisfaction and to assure that service standards are met
+ Analyzing medical insurance claims for quality assurance
+ Resolving moderately routine questions following pre-established guidelines
+ Performing routine research on customer inquiries.
+ Developing and maintaining a solid working knowledge of the healthcare insurance industry and of all products, services and processes performed by the team
**Requirements for this role include:**
+ Ability to work regularly scheduled shifts from Monday-Friday 8:30PM to 5:30AM or 10:30PM to 7:30AM.
+ High school diploma
+ 1+ year(s) of experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools.
+ 0-6 months of experience in a service-oriented role where you had to correspond in writing or over the phone with customers who spoke English.
+ 0-6 months of experience in a service-oriented role where you had to apply business rules to varying fact situations and make appropriate decisions
*** The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on weekend's basis business requirement.**
*** All new hires will be required to successfully complete our Orientation/Process training classes and demonstrate proficiency of the material.**
International Patient Care Hospital Assistant
Posted 4 days ago
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Job Description
About Us:
Inmedism® is a leading healthcare facilitator dedicated to providing top-tier medical care and support to patients from around the world. Our commitment to international patient care is at the heart of our mission, and we are looking for a passionate Hospital Assistant to join our team. Our excellence extends not only to our medical services but also to the compassionate and personalized care we provide to each patient.
Job Description:
As an International Patient Care Executive at Inmedism®, you will play a pivotal role in ensuring that our international patients receive the highest quality of care and support during their medical journey with us. You will be the welcoming face and comforting presence that makes a significant difference in our patients' experiences.
Key Responsibilities:
1. Patient Liaison: Act as the primary point of contact for international patients, ensuring their needs, concerns, and questions are addressed promptly and professionally.
2. Cultural Sensitivity: Display a deep understanding and appreciation of cultural differences, offering a welcoming and inclusive environment for patients from diverse backgrounds.
3. Hospital Orientation: Provide international patients with comprehensive orientations, helping them understand hospital procedures, services, and facilities.
4. Language Support: Provide language assistance, translation, or interpretation services as needed to facilitate clear communication between patients and healthcare providers.
5. Assistance with Administrative Processes: Help patients with paperwork, including admissions, insurance claims, and billing inquiries, making their administrative processes as smooth as possible.
6. Patient Advocacy: Advocate on behalf of patients to ensure their concerns and needs are addressed promptly and appropriately by the medical team.
7. Crisis Management: Be prepared to assist patients and their families during medical emergencies, offering emotional support and helping to coordinate necessary services.
8. Caring Support: Provide emotional support to patients who may be far from home, offering a reassuring presence during their medical journey.
9. Quality Assurance: Collaborate with the healthcare team to ensure that international patients receive high-quality care that meets or exceeds international standards.
10. Patient Satisfaction: Monitor patient feedback and take proactive steps to enhance patient satisfaction. Address any issues or concerns promptly and professionally.
Qualifications:
- Previous experience in a healthcare or customer service role is preferred.
- Bachelor's degree in a relevant field (e.g., Healthcare Management, International Relations, Languages) preferred.
- Excellent interpersonal and communication skills.
- Proficiency in English, Hindi and one or more foreign languages (e.g., Bengali, Arabic, Russian, French, Spanish) is highly desirable.
- Cultural sensitivity and empathy.
- Ability to remain calm under pressure.
- Strong organizational and problem-solving abilities.
- Knowledge of medical terminology and procedures is advantageous but not mandatory.
Salary Package:
- We offer a competitive salary package, commensurate with your skills and experience.
Employee Benefits:
- Competitive salary package
- Performance-based incentives
- Opportunity to work with top Indian hospitals
- Exposure to global healthcare operations
- Supportive and collaborative work environment
How to Apply:
If you are a compassionate, empathetic individual who is excited about contributing to the well-being of international patients, we encourage you to apply for this rewarding position. Please submit your resume and why you are a suitable candidate for this role to “ ” with the subject line: “Application for International Patient Care Executive – (Your Name)”
We welcome applications from candidates of all backgrounds and experiences.
Join us in making a difference in the lives of patients from around the world. Your care and dedication can truly change lives.
Patient Care Exec @Home Care(Aviation/Hospitality)
Posted 16 days ago
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Job Description
Job Title: Patient Care Executive Home Care Department, preferable from Aviation or hospitality sector
Department: Hospital @Home / Home Care
Location: Charni Road, Mumbai
Reporting To: Manager Hospital @Home Services
Shift Timings: Rotational Shifts (Last shift ends at 10:00 PM)
Employment Type: Full-Time
Job Summary:
The Patient Care Executive will be responsible for executing and delivering a seamless patient experience for the Hospital @Home services. The role requires end-to-end coordination with patients, clinicians, and internal departments to ensure timely scheduling, communication, and service fulfillment. The incumbent will play a key role in representing the hospitals brand and ensuring adherence to service excellence standards.
Qualifications & Experience:
- Full-time Graduate in any discipline (Healthcare, Hospitality, or Aviation preferred)
- Minimum 1 year of relevant experience in a customer-facing role, preferably from the hospitality or aviation sector
- Excellent verbal and written communication skills
- Proficient in MS Office and basic hospital management systems
- Willingness to work in rotational shifts including late evenings
Key Responsibilities:
1. Patient Experience & Service Coordination:
- Execute the Patient Experience Service Delivery Model to ensure high-quality service across all touchpoints
- Counsel patients and their families regarding service offerings , inclusions, exclusions, and answer all queries effectively
- Represent the hospital brand and uphold its mission, vision, and values in every interaction
2. Scheduling & Communication:
- Manage and monitor the scheduling of Hospital @Home appointments ensuring accuracy and timeliness
- Ensure prompt communication of any appointment changes, cancellations, or delays via SMS, email, or calls with documented reasons
- Provide accurate information and proper redirection to patients during service inquiries
3. Turnaround Time (TAT) & Escalation Management:
- Monitor and ensure adherence to defined TATs for registration, billing, query resolution, and other KPIs
- Maintain and update departmental dashboards and proactively flag delays or process deviations to the Manager
- Escalate unresolved or complex issues appropriately while ensuring patient satisfaction
4. Billing & Documentation:
- Verify bills and payment collection at the point of service; highlight discrepancies and share daily reports of incomplete transactions
- Ensure scanning and uploading of all relevant documents in the EMR/billing system for compliance and audit trail
- Maintain clear, complete, and accurate service records
5. Quality, Grooming & Protocol Adherence:
- Ensure grooming, telephonic communication, and etiquette standards are followed as per hospital policy
- Uphold protocols for handling patients and attendants/visitors with courtesy and professionalism
- Continuously strive to meet and exceed Net Promoter Score (NPS) and patient satisfaction benchmarks
6. Shift Operations & Coverage:
- Work across all three shifts to ensure 24/7 coverage and continuity of services for Hospital @Home clients
- Maintain seamless handovers and communication between shifts to support uninterrupted care delivery
Key Competencies:
- Service Orientation & Empathy
- Communication & Interpersonal Skills
- Attention to Detail & Time Management
- Problem-Solving and Escalation Handling
- Digital Literacy & Documentation Accuracy
- Professionalism and Brand Representation
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Senior Clinical Research Associate - Community Care (Hybrid)
Posted 7 days ago
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Job Description
- Design, develop, and manage clinical research protocols for community-based studies.
- Oversee the recruitment and enrollment of study participants, ensuring ethical guidelines are met.
- Coordinate and conduct site visits, data collection, and monitoring activities.
- Ensure compliance with Good Clinical Practice (GCP), regulatory requirements, and study-specific protocols.
- Manage study documentation, including case report forms (CRFs), consent forms, and source documents.
- Liaise with investigators, research staff, and community stakeholders to facilitate study progress.
- Monitor data quality and integrity, identifying and resolving discrepancies.
- Assist in the preparation of study reports, manuscripts, and presentations.
- Contribute to the development of research budgets and resource management.
- Provide training and mentorship to junior research staff.
- Identify potential risks and challenges in study implementation and develop mitigation strategies.
- Master's degree in Public Health, Nursing, Social Work, Psychology, or a related field.
- Minimum of 6 years of experience in clinical research coordination or management, with a focus on community or public health interventions.
- Strong knowledge of research methodologies, statistical analysis, and data management principles.
- Familiarity with Good Clinical Practice (GCP) guidelines and regulatory requirements.
- Excellent organizational, time management, and problem-solving skills.
- Proficiency in clinical data management systems and software.
- Exceptional interpersonal and communication skills, with the ability to build rapport with diverse populations.
- Experience working with community-based organizations and vulnerable populations is highly desirable.
- Ability to work independently and collaboratively in a hybrid work environment.
- Attention to detail and a commitment to ethical research conduct.
- Relevant certifications (e.g., Certified Clinical Research Professional) are a plus.
Elder Care Coordinator - Patient Support Services
Posted 10 days ago
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Job Description
Responsibilities:
- Conduct comprehensive needs assessments for elderly individuals.
- Develop and implement personalized care plans tailored to individual needs and preferences.
- Coordinate and arrange for various support services, including healthcare, home care, and social activities.
- Liaise with healthcare professionals, family members, and community resources to ensure integrated care.
- Monitor client well-being and the effectiveness of care plans, making necessary adjustments.
- Provide emotional support and companionship to clients.
- Assist clients and families with navigating healthcare systems and social services.
- Manage case documentation, including client records, progress notes, and service logs.
- Advocate for the rights and needs of elderly clients.
- Organize and facilitate community-based programs for seniors.
- Diploma or Bachelor's degree in Social Work, Gerontology, Nursing, or a related field.
- Minimum of 3 years of experience in elder care, case management, or a related social service role.
- In-depth knowledge of services and resources available for seniors.
- Excellent communication, interpersonal, and empathetic listening skills.
- Strong organizational and time-management abilities.
- Ability to work effectively under pressure and manage multiple cases.
- Proficiency in record-keeping and basic computer skills.
- A genuine passion for working with and supporting the elderly.
Process Associate Order Management - Health Care (Voice)
Posted 2 days ago
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Job Description
A career in IBM Consulting embraces long-term relationships and close collaboration with clients across the globe. In this role, you will work for IBM BPO, part of Consulting that, accelerates digital transformation using agile methodologies, process mining, and AI-powered workflows.
You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio, including IBM Software and Red Hat.
Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you'll be supported by mentors and coaches who will encourage you to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in groundbreaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and learning opportunities in an environment that embraces your unique skills and experience.
**Your role and responsibilities**
As a Process Associate - Order Management (Health Care - Voice), you will be responsible for resolving inquiries, requests, and concerns and providing accurate information. You should be flexible to work in shifts.
Your primary responsibilities include:
· Coordinate activities associated with Order management
· Recognize potential threats and suggest suitable actions
· Adhere to SLAs and timelines
**Required technical and professional expertise**
· Graduate with 0-1 year of experience in a Healthcare domain
· Ability to handle queries through calls and email follow-ups
· Readiness to work in shifts as needed for the job
· Strong communication abilities with fluency
· Ability to work under pressure
**Preferred technical and professional experience**
· Proficient in MS Office applications
· Self-directed and ambitious achiever
· Meeting targets effectively
· Demonstrated ability to analyze complex data, complemented by strong interpersonal and organizational skills.
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.