187 Care Associate jobs in India
Channel Care Associate
Posted 3 days ago
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Job Description
Pearson VUE ( is the global leader in computer-based testing for information technology, academic, government and professional testing programs around the world. Pearson VUE provides a full suite of services from test development to data management and delivers exams through the world's most comprehensive and secure network of test centres in more than 180 countries, where we validate the skills and knowledge of millions of individuals every year.
Pearson VUE is a business of Pearson, the world's leading learning company with global-reach and market-leading businesses. Pearson is listed on both the London and New York stock exchanges (UK: PSON; NYSE: PSO).
Pearson is an Equal Opportunity and Affirmative Action Employer, and a member of E-Verify. All qualified applicants, including minorities, women, veterans, and people with disabilities are encouraged to apply.
We are looking for a Client Channel Operations Associate (CCOA) who will be responsible for supporting the Channel Operations Manager in the development, implementation, and on-going management of test centers and delivery solutions.
The appointed individual will report to the Channel Manager and will help establish and maintain testing venues throughout the world.
The channel care associate will lead channel care initiatives for 3rd party test centres. These initiatives will require both proactive and reactive communication with 3rd party test centres to ensure company and client requirements are met. To be successful in this role, the associate will require skills like effective communication, data collection/analysis and careful planning and prioritization of tasks. Other responsibilities of the role include working to set timelines, planning and negotiating priorities.
This role requires extensive cross departmental collaboration and coordination.
**Key Responsibilities**
+ Support the Channel Operations Manager in ensuring that client satisfaction levels are achieved to a high standard and channel issues are recognized, documented, and resolved.
+ Work with both internal teams and 3rd party test centres to ensure adequate test appointment availability is provided to meet client demands and assist to develop contingency plans.
+ Support projects initiatives as provided by the Channel Operations Manager.
+ Develop strong relationships with wider Pearson colleagues to maximize efficiencies.
+ Respond to test centres requests and action them in line with the set processes.
**Key Activities**
+ Provide regular reports and updates to Channel Operations Manager and other key stakeholders.
+ Manage and respond to incoming channel care queries from 3rd party test centres.
+ Support event testing by securing test centres and working with teams to ensure successful exam delivery.
+ Monitor and manage 3rd party test centre test appointment availability to ensure client requirements are met.
**Essential Experience & Qualifications**
+ Demonstrated experience with coordinating a range of responsibilities/projects.
+ Confident in working independently and able to seek assistance and escalate concerns when required.
+ Degree educated or equivalent.
+ A positive and can-do attitude combining the ability to continually see, speak and communicate in the most positive manner possible, internally and externally.
+ Demonstrated experience in coordinating multiple tasks to meet deadlines.
+ Ability to adapt to new business practices and respond positively.
+ Excellent English, both written and verbal.
+ Fully familiar with the Microsoft Office suite, associated packages and AI.
+ Demonstrated experience working with Excel - intermediate to advanced skills.
**Desirable Experience & Qualifications**
+ International work experience and cultural awareness.
+ Channel management or support experience.
+ Experience in data analysis, documentation, and reporting (using Microsoft Excel, SmartSheet or similar tools).
**Required Competencies**
+ Collaborative Working
+ Commercial Awareness
+ Commitment to Improving Quality
+ Customer Centricity
+ Sharp Communication skills
+ Effective Time Management
+ Multi-Tasking Skills
+ Capable Team Player
**Who we are:**
At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.
Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing
**Job:** Test Center Operations
**Job Family:** LEARNING_&_CONTENT_DELIVERY
**Organization:** Assessment & Qualifications
**Schedule:** FULL_TIME
**Workplace Type:** Hybrid
**Req ID:** 20403
Channel Care Associate
Posted 3 days ago
Job Viewed
Job Description
The, Channel Care Associate is responsible for providing non-technical customer service support to Pearson VUE's test centers through proactive test center engagement, quality management, and developing and maintaining effective relationships in order to influence a positive exam delivery experience for our clients' candidates. They will monitor quality, security, and customer satisfaction, and compliance monitoring and training.
Working closely with various teams like the Program Coordinators, Channel Sales, and Test Centre Personnel. The Channel Care Associate manages assigned channel care and quality tasks to ensure high-quality internal and external customer service.
This position requires the individual to be located within commuting distance of the Pearson VUE Noida office, the role will be office based with shift work based with various shift start times that will enable support for PVUE's global business, this will result in shift start times that start and finish over the course of a working day/night, primary regions supported will be SE Asia, UK and USA time-zones.
**Duties include;**
**Operations**
Perform regular (bi-weekly) outbound calls to the Select Pearson VUE Test Centers and regular Pearson VUE Test Centers (PVTC) to develop relationships, provide support and training as needed, or make requests to PVTCs for capacity and expansion.
Create a case for these calls that summarizes the discussion and any actions, complete follow up for these actions.
Maintain a comprehensive understanding of test center policies and procedures and exam sponsor requirements for test delivery.
Work in accordance with the departmental key performance indicators (KPIs).
Work with other departments on new site applications, review and provide guidance on applications and feed back as needed.
Engage with test centers on any quality issues that may be reported, create case report and retraining actions as determined based on the issues reported.
**Case Management**
Manage incoming calls during scheduled department hours.
Respond to incoming inquiries from test centers and regional managers via phone, cases, and e-mail in a timely, professional, and efficient manner.
Monitor unassigned voicemails, cases and e-mails coming into the shared mailboxes and respond or re-assign accordingly.
Ensure a case is created, correctly assigned, prioritized, and updated for every test center or candidate issue brought to the department's attention (including those not assigned directly to you).
Follow up on assigned cases to resolution, ensuring complete and accurate documentation of issues, escalations, decisions, and outcomes.
Exercise judgment in prioritizing and reclassifying cases and tasks, to ensure more important issues are addressed ahead of less time-sensitive cases/tasks.
Document and follow up on complaints registered against test centers.
Promptly escalate security incidents and other critical issues.
**Audit**
Proactively monitor test center compliance with policy, procedure, and performance requirements.
Audit test center log sheets and other records to ensure operational compliance.
Review test center report cards, integrity shopper reports, and other reports to identify areas requiring improvement, re-training, or corrective action.
**Corrective Action**
Work with test centers that are performing below standards to implement corrective action plans.
Participate in test administrator training initiatives.
Handle the suspension and closure of PVTCs and PVTC Selects as directed.
**Essential Experience and Qualifications**
Vocational experience in a similar environment.
Ability to follow detailed procedures and ensure a high level of accuracy in documentation and data.
Ability to take responsibility for actions, a self-starter who can work well in a dynamic and busy environment.
Prioritization skills and experience of dealing with multiple projects in a structured way.
Experience in a customer-facing environment, where ensuring high levels of customer satisfaction is essential.
Ability to establish rapport and deal with people at varying levels, both internally and externally.
Excellent English communication skills, both written and oral.
Ability to work in a team structure.
Sound working knowledge of the Microsoft Office Suite and associated packages including Word, Excel, PowerPoint, Outlook, Access and Internet packages.
**Required Competencies**
Excellent English skills, both written and oral
Collaborative Working
Commitment to Improving quality of service
Customer Focus
Effective Communication.
**Who we are:**
At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.
Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing
**Job:** Test Center Operations
**Job Family:** LEARNING_&_CONTENT_DELIVERY
**Organization:** Assessment & Qualifications
**Schedule:** FULL_TIME
**Workplace Type:**
**Req ID:** 20318
Customer Care Associate
Posted today
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Job Description
Every career journey is personal. That's why we empower you with the tools and support to create your own success story.
Be challenged. Be heard. Be valued. Be you . be here.
Job Summary
The Customer Care Department is driven by a talented group of customer experience professionals who take considerable pride in building customer and brand loyalty through positive customer interactions. The associate is responsible for providing a superior and efficient experience on inbound and outbound customer service calls and emails from customers, while adhering to all procedural and regulatory guidelines. The associate is responsible for a multitude of inquiries including (but not limited to) Fee Inquiries, Credits/Return Calls, Credit Limit inquiries, Dispute intake, and authorization requests for products that Bread Financial offers to its customers.Essential Job Functions
Customer Experience - Answer a variety of inbound customer service calls and emails from customers. Efficiently build a connection with customers through care, empathy, listening, acknowledgement and through providing accurate information. Interact professionally, respectfully, and energetically to mutually resolve customer inquiries through negotiation and education. Recognize when to leverage resources to resolve customer inquiries. Demonstrate ownership and accountability without placing blame.
Build Relationships – Serve as a customer advocate to assist customers transactions. Work independently and as a part of a team. Actively engage with teammates to achieve common goals through knowledge sharing.
Communication – Demonstrate outstanding verbal and written communication skills when working with internal and external partners. Explain complex topics in a clear and concise manner. Respond well under pressure and appreciate ambiguity as a normal business condition. Give and accept feedback as a matter of practice. Document interactions and update customer records in company systems. Utilize knowledge of Microsoft Office tools such as Outlook and Teams to execute daily work.
Reports to:
Lead or above
Working Conditions/ Physical Requirements:
Normal office environment, no travel required.
Direct Reports: None
Minimum Qualifications:
Bachelor’s Degree
1 to 2 years of customer service experience in call center or related experience
Must be able to pass English Assessment
Other Duties
This job description is illustrative of the types of duties typically performed by this job. It is not intended to be an exhaustive listing of each and every essential function of the job. Because job content may change from time to time, the Company reserves the right to add and/or delete essential functions from this job at any time.
About Bread Financial
At Bread Financial, you’ll have the opportunity to grow your career, give back to your community, and be part of our award-winning culture. We’ve been consistently recognized as a best place to work nationally and in many markets and we’re proud to promote an environment where you feel appreciated, accepted, valued, and fulfilled—both personally and professionally. Bread Financial supports the overall wellness of our associates with a diverse suite of benefits and offers boundless opportunities for career development and non-traditional career progression.
(NYSE: BFH) is a tech-forward financial services company that provides simple, personalized payment, lending, and saving solutions to millions of consumers. Our payment solutions, including Bread Financial general purpose credit cards and savings products, empower our customers and their passions for a better life. Additionally, we deliver growth for some of the most recognized brands in travel & entertainment, health & beauty, jewelry and specialty apparel through our private label and co-brand credit cards and pay-over-time products providing choice and value to our shared customers.
To learn more about Bread Financial, our global associates and our sustainability commitments, visit or follow us on and .
All job offers are contingent upon successful completion of credit and background checks.
Bread Financial is an Equal Opportunity Employer.
Job Family:
OperationsJob Type:
RegularClient Care Associate
Posted today
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Job Description
We are looking for a Client care associate to join our team in our office.
This person will drive customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge.
location- Hyderabad, or Bangalore The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.
Responsibilities: Manage inbound customer communications - Answer incoming calls and emails to address customer questions, requests and issues.
Consult on customer success - Advise customers on how to successfully leverage the product/service based on their unique needs.
Maintain working product knowledge - Act as a product expert to ensure information given to customers is accurate, up-to-date and strategic.
Track interactions in CRM - Record customers interactions in internal system for cross-functional awareness and relationship development.
Understand and manage client issues and communicate effectively with office team Requirements: Bachelor’s degree or equivalent 2-3 years proven experience in supporting client success Excellent written and verbal communication skills Ability to address complaints and issues with effective solutions and a positive attitude Passion for delighting customers with above and beyond service Excellent time-management and prioritization skills Familiarity with CRM system ALL APPLICANTS MUST BE ABLE TO PROVIDE PROOF OF VACCINATION.
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Customer Care Associate
Posted today
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Job Description
Ensuring accurate and timely completion of transactions to meet or exceed client SLAs.
Performing outbound calls to insurance companies (in the US) to collect outstanding Accounts Receivables
Review remittance and action the claim for solution towards payment. Responding to customer requests by phone and/or in writing to ensure timely resolution of unpaid and denied medical insurance claims
Adhere to SOP guidelines within established productivity standards.
Attending meetings and in-service training to enhance Accounts Receivable knowledge, compliance skills, and maintenance of credentials.
Maintaining patient confidentiality
Ability to work regularly scheduled shifts from Monday-Friday 17:30pm to 3:30am IST.
University degree or equivalent that required 3+ years of formal studies of the English language.
1+ year(s) of experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools. 6+ months of experience in a service-oriented role where you had to correspond in writing or over the phone with customers who spoke English.
1+ years of experience in a service-oriented role where you had to apply business rules to varying fact situations and make appropriate decisions
Skills Required
Customer Service, Service Oriented
Customer Care Associate
Posted today
Job Viewed
Job Description
Experience
0 - 1 Years
No. of Openings
50
Education
Professional Degree
Role
Customer Care Associate
Industry Type
Call Centre / BPO / KPO / ITES / LPO
Gender
( Male / Female )
Job Country
India
Type of Job
Full Time (Night Shift)
Work Location Type
Work from Office
Customer Care Associate
Posted today
Job Viewed
Job Description
CCA – Outbound sales, Insurance, Deposits, Gold loan & CASA Sales experience + candidate must be fluent in English and Hindi, any of these one language (Kannada , Gujarati , Tamil, Odia & Malayalam ).
Experience : Minimum 1 year - Online Sales/Virtual Sales Experience, Preferably Candidate should be Graduate .
CTC : 4L Max
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Customer Care Associate
Posted today
Job Viewed
Job Description
- Respond promptly and professionally to customer inquiries via phone, email, live chat, or in person.
- Resolve customer complaints and issues efficiently and courteously.
- Provide accurate product or service information to customers.
- Document customer interactions, feedback, and issues in the system.
- Collaborate with internal teams (technical support, sales, logistics, etc.) to resolve escalated issues.
- Maintain a positive, empathetic, and professional attitude toward customers at all times.
- Follow up with customers to ensure their issues are resolved and they are satisfied with the service.
- High school diploma or equivalent; bachelor's degree preferred.
- Previous experience in customer service is a plus, but not mandatory.
- Strong communication and interpersonal skills.
- Ability to handle stressful situations calmly and effectively.
- Proficient in using customer service software, CRM systems, or basic computer applications.
- Good typing speed and attention to detail (for non-voice roles).
Skills Required
Crm, Customer Service, Interpersonal Skills, Good Typing Speed
Customer Care Associate
Posted today
Job Viewed
Job Description
Job Description
Ensuring accurate and timely completion of transactions to meet or exceed client SLAs.
Performing outbound calls to insurance companies (in the US) to collect outstanding Accounts Receivables
Review remittance and action the claim for solution towards payment. Responding to customer requests by phone and/or in writing to ensure timely resolution of unpaid and denied medical insurance claims
Adhere to SOP guidelines within established productivity standards.
Attending meetings and in-service training to enhance Accounts Receivable knowledge, compliance skills, and maintenance of credentials.
Maintaining patient confidentiality
Ability to work regularly scheduled shifts from Monday-Friday 17:30pm to 3:30am IST.
University degree or equivalent that required 3+ years of formal studies of the English language.
1+ year(s) of experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools. 6+ months of experience in a service-oriented role where you had to correspond in writing or over the phone with customers who spoke English.
1+ years of experience in a service-oriented role where you had to apply business rules to varying fact situations and make appropriate decisions
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