630 Care Professional jobs in India
Customer Care Professional
Posted 3 days ago
Job Viewed
Job Description
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
How will you make an impact in this role?
Global New Accounts is responsible for processing new and existing account applications by assessing the applicant's suitability to hold an American Express Card. This is a blended inbound and outbound process which includes a mix of front and back-office tasks. We not only approve applications but also provide one-touch solutions to our customers since we are the first face of the organization.
Job Responsibilities:
+ Consistently deliver extraordinary service to UK Customers in a fast-paced, structured, customer care environment.
+ Consult with Card Members to understand their needs and tailor unique and personal solutions for them, while also reinforcing the benefits of card membership/American Express products as applicable.
+ Process card applications in a timely and accurate fashion.
+ Analyze customer information and make sound decisions while maintaining high customer satisfaction.
+ Indulge in recognizing our customers as individuals through unexpected relevant recommendations of product offers and benefits that deepen customer engagement.
+ Develop key consulting skills, including building a human connection with customers, through care and empathy, understanding customer needs, handling objections and providing solutions.
+ Meet and exceed performance goals that include customer satisfaction, sales, call handling time, schedule adherence and compliance regulations while adhering to established procedures and standards as updated by the business from time to time, as well as adhering to all applicable American Express policies.
Minimum Qualifications:
+ Computer literate, able to navigate through multiple computer systems and applications, simultaneously, with speed and accuracy
+ Natural communicator who can demonstrate active listening skills and to adapt conversation to suit the situation and the Customer's communication style
+ Resilience needed to efficiently manage a steady stream of Customer inquiries, while balancing performance to meet a variety of metrics as set down and updated by the business from time to time
+ Passion to serve, recommending products or solutions tailored to each Customer
+ A problem-solver to efficiently evaluate Customer issues and offer the best inventive solutions with a view to resolving on the first contact
+ Proven analytical skills to analyze account data and make sound business decisions
+ A capacity to learn, willingness to try new things, ability to incorporate feedback and resilience through change and difficult situations
+ Flexibility to handle a variation of Customer questions and/or issues
+ High level of integrity to work with Customer information while adhering to all Quality, Regulatory and Compliance guidelines
Preferred Qualifications:
+ Minimum one year of customer service experience, ideally in a contact center environment
+ Graduate in any field
+ Experience in UK AML regulations
**Qualifications**
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
+ Competitive base salaries
+ Bonus incentives
+ Support for financial-well-being and retirement
+ Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
+ Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
+ Generous paid parental leave policies (depending on your location)
+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
+ Free and confidential counseling support through our Healthy Minds program
+ Career development and training opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
**Job:** Customer Service
**Primary Location:** India-Haryana-Gurugram
**Schedule** Full-time
**Req ID:** 25014872
Customer Care Professional
Posted 4 days ago
Job Viewed
Job Description
Hi Candidate,
Please find the below job description,
Movate (formerly known as CSS Corp) is a global customer experience and technology consulting services provider, disrupting the industry with a unique intersection of industry-leading proprietary solutions, resilient operations, and innovative business engagement models. It has emerged as a compelling alternative to the traditional IT and support service providers with its premium service offerings and differentiated value propositions that solve clients critical business problems proactively. The company is a digital transformation partner of choice for its clients, which include the worlds top innovators across industries, from mid-market players to large enterprises. Its diverse team of over 11,700 customer-centric thinkers, collaborators, and co-creators across 20 global locations, is passionate about helping clients succeed through intelligent automation-led outcomes.
Position : International Voice Process
Experience : 1 - 4 years
Job Location : Chennai
Job Responsibilities:
- Reviewing new orders for accuracy and completeness
- New order processing on a web-based system
- Customer enquiry clarifications
- Maintain service levels and high levels of accuracy
- Placing orders with our partners on a web-based order processing system; Monitoring the status of these orders, taking appropriate action depending on the status.
- Maintaining a high level of accuracy with respect to all activities.
- Ensuring that customer requirements are met on a timely basis; and maintaining accurate records of activities in our own internal systems.
Qualification:
- Any Degree
Requirements :
- Minimum 6 months call center experience
- Minimum 12 months customer service experience
- Excellent overall tenure in job history
- B2+ English level
- 30 Words per minute
- Basic Computer Knowledge
- Retail Experience- Bonus
Customer Care Professional
Posted today
Job Viewed
Job Description
Hi Candidate,
Please find the below job description,
Movate (formerly known as CSS Corp) is a global customer experience and technology consulting services provider, disrupting the industry with a unique intersection of industry-leading proprietary solutions, resilient operations, and innovative business engagement models. It has emerged as a compelling alternative to the traditional IT and support service providers with its premium service offerings and differentiated value propositions that solve clients critical business problems proactively. The company is a digital transformation partner of choice for its clients, which include the worlds top innovators across industries, from mid-market players to large enterprises. Its diverse team of over 11,700 customer-centric thinkers, collaborators, and co-creators across 20 global locations, is passionate about helping clients succeed through intelligent automation-led outcomes.
Position : International Voice Process
Experience : 1 - 4 years
Job Location : Chennai
Job Responsibilities:
- Reviewing new orders for accuracy and completeness
- New order processing on a web-based system
- Customer enquiry clarifications
- Maintain service levels and high levels of accuracy
- Placing orders with our partners on a web-based order processing system; Monitoring the status of these orders, taking appropriate action depending on the status.
- Maintaining a high level of accuracy with respect to all activities.
- Ensuring that customer requirements are met on a timely basis; and maintaining accurate records of activities in our own internal systems.
Qualification:
- Any Degree
Requirements:
- Minimum 6 months call center experience
- Minimum 12 months customer service experience
- Excellent overall tenure in job history
- B2+ English level
- 30 Words per minute
- Basic Computer Knowledge
- Retail Experience- Bonus
Customer care professional
Posted today
Job Viewed
Job Description
Hi Candidate,Please find the below job description, Movate (formerly known as CSS Corp) is a global customer experience and technology consulting services provider, disrupting the industry with a unique intersection of industry-leading proprietary solutions, resilient operations, and innovative business engagement models. It has emerged as a compelling alternative to the traditional IT and support service providers with its premium service offerings and differentiated value propositions that solve clients critical business problems proactively. The company is a digital transformation partner of choice for its clients, which include the worlds top innovators across industries, from mid-market players to large enterprises. Its diverse team of over 11,700 customer-centric thinkers, collaborators, and co-creators across 20 global locations, is passionate about helping clients succeed through intelligent automation-led outcomes.Position : International Voice ProcessExperience : 1 - 4 yearsJob Location : Chennai Job Responsibilities: Reviewing new orders for accuracy and completenessNew order processing on a web-based systemCustomer enquiry clarificationsMaintain service levels and high levels of accuracyPlacing orders with our partners on a web-based order processing system; Monitoring the status of these orders, taking appropriate action depending on the status.Maintaining a high level of accuracy with respect to all activities.Ensuring that customer requirements are met on a timely basis; and maintaining accurate records of activities in our own internal systems.Qualification: Any DegreeRequirements: Minimum 6 months call center experience Minimum 12 months customer service experience Excellent overall tenure in job history B2+ English level 30 Words per minute Basic Computer Knowledge Retail Experience- Bonus
Customer Care Professional
Posted 4 days ago
Job Viewed
Job Description
Please find the below job description,
Movate (formerly known as CSS Corp) is a global customer experience and technology consulting services provider, disrupting the industry with a unique intersection of industry-leading proprietary solutions, resilient operations, and innovative business engagement models. It has emerged as a compelling alternative to the traditional IT and support service providers with its premium service offerings and differentiated value propositions that solve clients critical business problems proactively. The company is a digital transformation partner of choice for its clients, which include the worlds top innovators across industries, from mid-market players to large enterprises. Its diverse team of over 11,700 customer-centric thinkers, collaborators, and co-creators across 20 global locations, is passionate about helping clients succeed through intelligent automation-led outcomes.
Position : International Voice Process
Experience : 1 - 4 years
Job Location : Chennai
Job Responsibilities:
Reviewing new orders for accuracy and completeness
New order processing on a web-based system
Customer enquiry clarifications
Maintain service levels and high levels of accuracy
Placing orders with our partners on a web-based order processing system; Monitoring the status of these orders, taking appropriate action depending on the status.
Maintaining a high level of accuracy with respect to all activities.
Ensuring that customer requirements are met on a timely basis; and maintaining accurate records of activities in our own internal systems.
Qualification:
Any Degree
Requirements :
Minimum 6 months call center experience
Minimum 12 months customer service experience
Excellent overall tenure in job history
B2+ English level
30 Words per minute
Basic Computer Knowledge
Retail Experience- Bonus
Customer Care Professional
Posted today
Job Viewed
Job Description
Hi Candidate,
Please find the below job description,
Movate (formerly known as CSS Corp) is a global customer experience and technology consulting services provider, disrupting the industry with a unique intersection of industry-leading proprietary solutions, resilient operations, and innovative business engagement models. It has emerged as a compelling alternative to the traditional IT and support service providers with its premium service offerings and differentiated value propositions that solve clients critical business problems proactively. The company is a digital transformation partner of choice for its clients, which include the worlds top innovators across industries, from mid-market players to large enterprises. Its diverse team of over 11,700 customer-centric thinkers, collaborators, and co-creators across 20 global locations, is passionate about helping clients succeed through intelligent automation-led outcomes.
Position : International Voice Process
Experience : 1 - 4 years
Job Location : Chennai
Job Responsibilities:
- Reviewing new orders for accuracy and completeness
- New order processing on a web-based system
- Customer enquiry clarifications
- Maintain service levels and high levels of accuracy
- Placing orders with our partners on a web-based order processing system; Monitoring the status of these orders, taking appropriate action depending on the status.
- Maintaining a high level of accuracy with respect to all activities.
- Ensuring that customer requirements are met on a timely basis; and maintaining accurate records of activities in our own internal systems.
Qualification:
- Any Degree
Requirements :
- Minimum 6 months call center experience
- Minimum 12 months customer service experience
- Excellent overall tenure in job history
- B2+ English level
- 30 Words per minute
- Basic Computer Knowledge
- Retail Experience- Bonus
Customer Care Professional
Posted today
Job Viewed
Job Description
Join Our Team at Zimson: Service Co-Ordinator!
Zimson, a trusted name in watch retailing since 1948, boasts over 50 top international and national watch brands. With 100+ stores across South India in the states of Tamil Nadu, Karnataka, and Kerala, we are renowned for our commitment to excellence and maintaining the highest standard of service, offering an unparalleled shopping experience.
We are on the lookout for a dynamic and experienced professional to join our esteemed team as a Senior Sales Executive.
Position: Service Co-Ordinator
Location: Bangalore
Job Description:
As a Service Coordinator, he will be responsible to provide quality service and to ensure customers get the services they need. There is a heavy customer service basis, as the Service Coordinator is often the initial contact, so having customer service skills and good command over language is a must. he will also need to build strong relationships with our partners and service providers to ensure customers receive the best care possible.
Responsibilities for Service Co-Ordinator:
- Assess the service needs of customers with regards to the product.
- Create and maintain a directory of service providers and resources.
- Create and maintain a database of Customer and their needs.
- Assess customer issues and provide recommendations to fix problems.
- Ensure each customer is given the necessary services and follow up to fill ongoing service needs.
- Maintain good relationships with service providers and customers to keep customer base.
- Expand the list of resources and providers to assure there are no gaps in services.
- Answer telephones and respond to email inquiries in the office
Qualifications for Service Coordinator
- 1-2 years of industry experience or a related customer service experience required
- Previous administrative experience preferred
- Proficient skills in Microsoft Office, including Microsoft Word and Microsoft Excel
- Excellent customer service skills
- The ability to work well under deadlines and to multitask
- The ability to build relationships and coalitions within the community
- Excellent verbal and written communication skills
How to Apply:
If you possess the skills and experience to excel in this role, we invite you to submit your resume to or WhatsApp us at .
At Zimson, we believe in providing opportunities to all. We embrace diversity and strive to build an inclusive workplace for every employee.
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Customer Care Professional
Posted today
Job Viewed
Job Description
At American Express, our culture is built on a 175-year history of innovation, shared and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
How will you make an impact in this role?
Global New Accounts is responsible for processing new and existing account applications by assessing the applicant’s suitability to hold an American Express Card. This is a blended inbound and outbound process which includes a mix of front and back-office tasks. We not only approve applications but also provide one-touch solutions to our customers since we are the first face of the organization.
Job Responsibilities:
Minimum Qualifications:
Preferred Qualifications:
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
Customer Care Professional
Posted today
Job Viewed
Job Description
Job Description
Work Location Options:
HybridAt American Express, our culture is built on a 175-year history of innovation, shared and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
How will you make an impact in this role?
Global New Accounts is responsible for processing new and existing account applications by assessing the applicants suitability to hold an American Express Card. This is a blended inbound and outbound process which includes a mix of front and back-office tasks. We not only approve applications but also provide one-touch solutions to our customers since we are the first face of the organization.
Job Responsibilities:
Minimum Qualifications:
Preferred Qualifications:
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
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Slide 1 of 3When you become part of our Talent Community, well keep you posted about future job opportunities that you may be a match for, as well as career-related events.Customer Care Professional
Posted 1 day ago
Job Viewed
Job Description
Hi Candidate,
Please find the below job description,
Movate (formerly known as CSS Corp) is a global customer experience and technology consulting services provider, disrupting the industry with a unique intersection of industry-leading proprietary solutions, resilient operations, and innovative business engagement models. It has emerged as a compelling alternative to the traditional IT and support service providers with its premium service offerings and differentiated value propositions that solve clients critical business problems proactively. The company is a digital transformation partner of choice for its clients, which include the worlds top innovators across industries, from mid-market players to large enterprises. Its diverse team of over 11,700 customer-centric thinkers, collaborators, and co-creators across 20 global locations, is passionate about helping clients succeed through intelligent automation-led outcomes.
Position : International Voice Process
Experience : 1 - 4 years
Job Location : Chennai
Job Responsibilities:
- Reviewing new orders for accuracy and completeness
- New order processing on a web-based system
- Customer enquiry clarifications
- Maintain service levels and high levels of accuracy
- Placing orders with our partners on a web-based order processing system; Monitoring the status of these orders, taking appropriate action depending on the status.
- Maintaining a high level of accuracy with respect to all activities.
- Ensuring that customer requirements are met on a timely basis; and maintaining accurate records of activities in our own internal systems.
Qualification:
- Any Degree
Requirements :
- Minimum 6 months call center experience
- Minimum 12 months customer service experience
- Excellent overall tenure in job history
- B2+ English level
- 30 Words per minute
- Basic Computer Knowledge
- Retail Experience- Bonus