938 Case Manager jobs in India

Position Overview

We are seeking a dedicated and detail-oriented Case Manager to join our dispute resolution team. The successful candidate will facilitate the resolution of disputes by managing case files, coordinating with parties and mediators, and ensuring timely progression through the resolution process. This role requires exceptional proficiency in Microsoft Excel, particularly advanced functions like VLOOKUP, to effectively analyze data, track case progress, and generate comprehensive reports.

Key Responsibilities

Data Management & Analysis

· Utilize advanced Microsoft Excel functions including VLOOKUP, SUMIFS, COUNTIFS, and pivot tables to manage case data

· Create and maintain comprehensive databases tracking case progress, outcomes, and metrics

· Generate detailed reports and case summaries for internal review and stakeholders

· Perform data analysis to identify trends, patterns, and process improvements

· Develop and update spreadsheets for case tracking, resource allocation, and performance monitoring

Client Relations & Communication

· Serve as primary point of contact for clients throughout the dispute resolution process

· Provide guidance and support to parties involved in disputes

· Respond promptly to client inquiries and maintain exceptional client relations

· Ensure compliance with dispute resolution policies and procedures

Documentation & Reporting

· Prepare comprehensive reports and presentations using Excel's advanced charting and visualization capabilities

· Maintain accurate and up-to-date records of all case activities and outcomes

· Ensure confidentiality and security of sensitive information throughout the process

Technical Skills - Microsoft Excel Proficiency

Advanced Excel proficiency is essential, including mastery of:

o VLOOKUP and XLOOKUP functions for data retrieval and cross-referencing

o INDEX MATCH functions for complex data lookups

o SUMIFS, COUNTIFS, and AVERAGEIFS for conditional calculations

o Pivot Tables for data analysis and summarization

o Advanced formulas and functions including IF statements, nested functions

o Data validation and conditional formatting for data integrity

o Charts and graphs for data visualization and reporting

· Proficiency in other Microsoft Office applications

Core Competencies

· Strong analytical and problem-solving abilities

· Excellent written and verbal communication skills

· Outstanding organizational and time management capabilities

· Ability to manage multiple cases simultaneously and meet deadlines

· Cultural competency and sensitivity to diverse backgrounds

· Strong attention to detail and accuracy in documentation

· Ability to handle sensitive information with confidentiality and professionalism

Job Type: Full-time

Pay: ₹10, ₹25,000.00 per month

Work Location: In person

Location: Colaba , Mumbai

Role Overview

We are seeking a Case Manager (Legal) who is passionate about alternative dispute resolution (ADR) and online dispute resolution (ODR). The ideal candidate will be eager to learn, stay updated with the latest trends, court rulings, and industry developments, while actively contributing to advancing the digital transformation of dispute resolution.

This role involves administering disputes on Presolv360's ODR platform, providing case management support, coordinating with empaneled neutrals, managing neutral empanelment, and contributing to process improvements.

Key Responsibilities

• Administer disputes on Presolv360's ODR platform.
• Provide administrative and technical assistance to parties during the dispute resolution process.
• Manage communication between parties and support overall case management.
• Coordinate and provide task support to neutrals and parties.
• Handle the empanelment process for neutrals.
• Research ADR and ODR trends, including relevant court rulings and industry updates.
• Identify and define opportunities for process improvements.
• Collaborate with cross-functional teams to troubleshoot challenges.
• Contribute ideas to drive innovation and digital transformation in dispute resolution.
• Develop a strong understanding of ADR and ODR concepts.

Skills & Qualifications

• Bachelor's or Master's degree in Law (LLB/LLM).
• Minimum 2 years of experience, preferably in ADR/ODR.
• Strong drafting, written, and verbal communication skills.
• Advanced proficiency in MS Office and related tools.
• Meticulous attention to detail with strong organizational skills.
• Self-driven, proactive, and eager to learn.
• Passion for working with people and driving positive change.

Job Location: colaba

Position Overview

We're looking for a professional — overseeing documentation processes for visa applications to Schengen countries and managing client grievances with empathy and efficiency. You'll be the critical bridge between client satisfaction and operational excellence.

Key Responsibilities

Grievance Management

Act as the primary point of contact for client concerns, complaints, and escalations.

Investigate and resolve client issues in a timely and professional manner.

Maintain a grievances log and generate regular reports on recurring issues or improvement areas.

Liaise with internal teams to ensure client satisfaction and process improvements.

Follow up with clients to ensure resolution and collect feedback.

Schengen Documentation & Visa Support

Guide clients through the complete documentation process for Schengen visa applications

Review, verify, and organize documents as per embassy/consulate requirements.

Assist in completing application forms and preparing cover letters and appointment scheduling.

Stay updated on changes in visa rules and documentation requirements for Schengen countries.

Ensure 100% accuracy and compliance with immigration guidelines.

Qualifications & Skills

12th pass/ Bachelor's degree or equivalent.

Fresher/ Minimum 1+ years of experience in immigration services, client service, or related field.

Excellent communication and interpersonal skills.

Empathetic, patient, and solution-oriented.

Organized, detail-oriented, and able to manage multiple cases efficiently.

Job Types: Full-time, Permanent, Fresher

Pay: ₹15, ₹40,000.00 per month

Work Location: In person

Bethanie, Western Australia’s leading not for profit aged care and retirement living provider, has been warmly welcoming and caring for seniors for 70 years. We strive to lead the change in the way Australians think about ageing, recognising ‘old age’ as a positive force in society and giving a voice to those who have seen it all and live to tell the tale.

As part of our ongoing commitment to innovation in senior care, Bethanie consistently seeks new ways to empower older Australians and support their independence. We believe that every individual’s story deserves to be celebrated, and that meaningful, personalised care helps seniors thrive in their own communities.

In line with this vision, Bethanie is expanding its Home Care teams and has two exciting opportunities available :

• Case Manager Metro North – Based at our Gwelup office
• Case Manager Metro South – Based at our Port Kennedy office

These are permanent, full-time positions (38 hours/week, Monday–Friday) with flexible work arrangements.

As a Home Care Case Manager, you'll be responsible for :

• Overseeing and coordinating the onboarding of new Home Care Package clients in your region
• Building ongoing relationships with local networks and external agencies to enhance support for client health and daily living
• Identifying clients’ ongoing needs and goals, helping them remain comfortably in their own homes
• Monitoring and managing client budgets in line with approved package levels and individual requirements
• Collaborating as part of a multi-disciplinary team to ensure holistic, high-quality care
• Maintaining accurate reports and information in line with policy and procedures

We’re seeking applicants who have :

• Experience in homecare case management, either with a clinical background or 3+ years as a Case Manager in a similar organisation (essential)
• Sound knowledge of Case Management principles and Home Care Package Guidelines
• Proven ability to develop and manage client budgets
• Excellent teamwork skills, with the ability to work independently
• Strong organisational, verbal, and written communication skills
• Solid computer and client database proficiency (experience with AlayaCare is highly advantageous)
• Valid driver’s licence and access to a reliable vehicle
• Current National Police Clearance or willingness to obtain one
• Willingness to obtain required vaccinations (minimum 1 dose COVID-19 and annual flu vaccination)

Working with Bethanie
Many of us work because we want to make a difference. As a company, we know we can only do this by providing our people with the best education, facilities and support to make a truly fulfilling career, feel fulfilled.

As well as being part of an engaging and caring work environment, you will also have access to the following benefits:

• Salary packaging up to $15,900 per annum + up to $2,650 for meals and entertainment. Salary packaging allows you to pay for your expenses with money from your salary before tax is taken out. Pay less tax, and your take home pay increases!
• A rewarding career with a supportive culture
• Access to discounts on every day purchases from leading brands for groceries, clothing, travel, household appliances and entertainment
• A comprehensive mental health and wellbeing program and free flu vaccinations each year
• Professional development and training opportunities
• A focus on flexibility and work life balance

To Apply

Please click on the link to upload your CV before the closing date – 10th October 2025 . We hope to interview sooner so don’t delay!

Our application process will consist of an additional questionnaire to be completed to finalise your application. If you require any further information, please contact our Talent Acquisition Team on 131 151.

At AustralianSuper, we truly care about our colleagues. We know work and life are intertwined. That’s why we support the diverse needs of everyone and have policies that enable us all to thrive and be truly flexible. We ensure diversity is celebrated for the opportunity it provides us all to learn and grow, and deliver better outcomes for members. 

Your New Role

Reporting to Manager Bereavements Team, the role of Case Manager primarily exists to manage a portfolio of complex death claims through to closure whilst supporting and assisting families and loved ones of deceased members, displaying compassion and empathy at all stages of the process.

You will play a key role in the Bereavements Team by resolving complex cases in an efficient and effective manner and providing support to other team members.

Some of your duties will include, but not limited to:

• Lead the review and manage death claim distribution through case management to payment.

• Be a first point of contact for claimants ensuring they have all the factual; information and are well informed of the claim process and progress, managing their claim with empathy, professionalism and in a timely manner.

• Maintain queues under case management ensuring all outstanding work items are acted on within service standards. 

• Ensure workflow is maintained at a high standard.

• Identify any insurance benefits a member may be able to claim and manage the relationship with the insurer and other third parties to ensure successful assessment of any relevant insurance claim.

What You’ll Need  

• Strong empathy skills when speaking to Claimants on the phone. 

• Strong problem solving and solutions outcomes skills.

• Meticulous attention to detail and pride in performance.

• Relevant experience in a similar role (with an administrator or in superannuation insurance preferred).

• Excellent written and oral communication skills, including the ability to proofread, spelling & English grammar skills.

• Excellent organisational abilities to manage tasks according to priority.

Life at AustralianSuper

AustralianSuper is committed to colleague development, and we support our people with ongoing learning, coaching and training, as well as career opportunities across our expanding global organisation. We offer generous leave entitlements and promote a blended working environment in which all roles can flex, and we’re happy to discuss what this looks like for you.

We cultivate a workplace that champions safety, respect, inclusiveness and diversity.  We are committed to supporting our diverse workforce in a way that is inclusive and embraces diversity in all its forms. If you require any reasonable adjustments to the recruitment process or the role, please let our recruitment team know.

What’s Next

Apply now, if you share our values of Energy, Integrity, Generosity of Spirit and Excellent Outcomes and would like the opportunity to work in a challenging, growing and rapidly evolving team to deliver outstanding results.

Australian or New Zealand citizenship or Australian permanent residency status is required.

Progress powered by purpose. 

*** please note: this vacancy is being managed directly by AustralianSuper’s Talent Acquisition team. We will contact our preferred agency partners should we require additional support. Thank you.