276 Case Manager jobs in India

To be successful as an "ER Case Management Specialist", you should be experienced in:

• Practical generalist experience gained in an HR function advising People Leaders on a day-to-day basis on complex ER matters (disciplinary, conduct, performance improvement plan, grievance and sexual harassment matters) in a commercial and pragmatic way
• Prior experience of practical ER case management or advisory on complex matters for a medium to large blue-chip organisation. Experience managing ER matters across regions (UK, US, APAC) would be an added advantage
• Possess an understanding of issues affecting Employee Relations internally
• A good understanding of current employment legislation and policy application
• Influencing and stakeholder management skills
• Excellent verbal and written communication skills
• Excellent analytical and data skills, including intermediate use of Excel and M365 Office
• Using effective communication skills to ensure employees understand our message and the actions / recommendations that should be followed to resolve an issue.

Additional Skills:

• ER Case Management experience working in the capacity of ER subject matter expert or as HRBP
• Experience working in global and complex organisations, preferably in financial services
• Experience of working with and analysing complex data sets
• Experience of interpreting and implementing HR Policy.

Basic/ Essential Qualifications:

• Bachelor’s degree
• ER Case Management experience working in the capacity of ER subject matter expert or as HR BP

HARMAN’s engineers and designers are creative, purposeful and agile. As part of this team, you’ll combine your technical expertise with innovative ideas to help drive cutting-edge solutions in the car, enterprise and connected ecosystem. Every day, you will push the boundaries of creative design, and HARMAN is committed to providing you with the opportunities, innovative technologies and resources to build a successful career.

A Career at HARMAN

As a technology leader that is rapidly on the move, HARMAN is filled with people who are focused on making life better. Innovation, inclusivity and teamwork are a part of our DNA. When you add that to the challenges we take on and solve together, you’ll discover that at HARMAN you can grow, make a difference and be proud of the work you do everyday.

The Case Manager will be responsible for monitoring the queues) to assign cases to engineers and will be able to work under pressure and effectively communicate with engineers and leadership team. Daily work assignments will come from the cases that customers open via web portal or phone support. Primary job function includes the following:

HARMAN is proud to be an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard torace, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

At AustralianSuper, we truly care about our colleagues. We know work and life are intertwined. That’s why we support the diverse needs of everyone and have policies that enable us all to thrive and be truly flexible. We ensure diversity is celebrated for the opportunity it provides us all to learn and grow, and deliver better outcomes for members. 

Your New Role

Reporting to Manager Bereavements Team, the role of Case Manager primarily exists to manage a portfolio of complex death claims through to closure whilst supporting and assisting families and loved ones of deceased members, displaying compassion and empathy at all stages of the process.

You will play a key role in the Bereavements Team by resolving complex cases in an efficient and effective manner and providing support to other team members.

Some of your duties will include, but not limited to:

• Lead the review and manage death claim distribution through case management to payment.

• Be a first point of contact for claimants ensuring they have all the factual; information and are well informed of the claim process and progress, managing their claim with empathy, professionalism and in a timely manner.

• Maintain queues under case management ensuring all outstanding work items are acted on within service standards. 

• Ensure workflow is maintained at a high standard.

• Identify any insurance benefits a member may be able to claim and manage the relationship with the insurer and other third parties to ensure successful assessment of any relevant insurance claim.

What You’ll Need  

• Strong empathy skills when speaking to Claimants on the phone. 

• Strong problem solving and solutions outcomes skills.

• Meticulous attention to detail and pride in performance.

• Relevant experience in a similar role (with an administrator or in superannuation insurance preferred).

• Excellent written and oral communication skills, including the ability to proofread, spelling & English grammar skills.

• Excellent organisational abilities to manage tasks according to priority.

Life at AustralianSuper

AustralianSuper is committed to colleague development, and we support our people with ongoing learning, coaching and training, as well as career opportunities across our expanding global organisation. We offer generous leave entitlements and promote a blended working environment in which all roles can flex, and we’re happy to discuss what this looks like for you.

We cultivate a workplace that champions safety, respect, inclusiveness and diversity.  We are committed to supporting our diverse workforce in a way that is inclusive and embraces diversity in all its forms. If you require any reasonable adjustments to the recruitment process or the role, please let our recruitment team know.

What’s Next

Apply now, if you share our values of Energy, Integrity, Generosity of Spirit and Excellent Outcomes and would like the opportunity to work in a challenging, growing and rapidly evolving team to deliver outstanding results.

Australian or New Zealand citizenship or Australian permanent residency status is required.

Progress powered by purpose. 

*** please note: this vacancy is being managed directly by AustralianSuper’s Talent Acquisition team. We will contact our preferred agency partners should we require additional support. Thank you.