499 Case Worker jobs in India
Case Worker
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Summary
• Demonstrated experience working within an individual planned support framework (case management) with young people with multiple support needs.
• Understanding of mobile, assertive, and community-based outreach support and interventions.
• Understanding or experience working with young people in the Child Protection system, at risk of experiencing homelessness, including knowledge of healing-oriented trauma informed approaches. • An extensive understanding of the homelessness service system with knowledge of patterns, trends, systemic issues, and principles in working with people.
• Regular travel between North Fitzroy (Primary team site) and other MCM sites across the SE region is required.
About the Opportunity
MCM’s Youth Housing First for young people (Housing First Young People Leaving Care) program is an innovative five-year program focused on providing housing and support to eligible young people leaving care. It will be delivered across South-East regions of Victoria, in partnership with Quantum Support Services and Junction Support Services and compliment existing supports for young people.
This program is the first of its kind in Victoria and Australia for young people leaving care, and we are very excited to lead this with our partners and work with young people to shape this program into the future.
Housing First is a program that will provide housing, personalised case work and tenancy support for young people leaving Residential care, other care types, or custodial settings.
This program will:
• Provide housing stability that enables young people to achieve their transition goals across housing and independent living, health and wellbeing, education, employment and community connections, strengthen social, community, cultural and where appropriate, family connections
• Improve health outcomes for young people and increased educational attainment and employment participation rates
• Reduce the risk of homelessness and contact with the justice system.
The role of the Youth Worker, Youth Housing First is to provide Young People with flexible support that is tailored to their needs, with the level of support varying during the Young Person’s time in the program.
Ensuring the program is led by Advantaged Thinking, Sustaining Tenancies, Housing First, and Healing Informed principles allows us to respond creatively to build capacity, relationships, create space for healing, and assist Young People to strengthen community connections, sustain housing, and divert away from the experience of youth homelessness.
One paragraph about the role (3-4 lines).
Include information that will give context to where the role sits within the program such as the main overarching purpose of the role.
About you
We are looking for someone who can:
• Effectively manage work with a dedicated number of young people and develop advanced goal directed case planning and crisis interventions underpinned by Advantaged Thinking to meet the needs of Young People presenting with multiple needs, including risk assessments and safety plans.
• Assist Young People with multiple support needs to firstly access allocated program housing and at transition access ongoing accommodation options, particularly supported accommodation, family reconciliation, private rental, shared housing and social or transitional housing in accordance with the case plan.
• Use a sustaining tenancies practice approach to assist young people to establish a new tenancy, settle well into new housing, intervene/prevent ongoing tenancy issues, manage a tenancy long term, and as required, end a tenancy on the best positive note.
• Facilitate access to relevant specialist support services, including health, mental health, AOD and therapeutic interventions and where appropriate, external services in accordance with the case plan.
• Maintain up to date knowledge of MCM’s programs and relevant external service providers to ensure an integrated service response to people.
Benefits of working with MCM include:
Essential:
Bachelor’s qualification in Social Science Youth Work, Social Work, Occupational Therapy, related disciplines.
Demonstrated experience working within an individual planned support framework (case management) with young people with multiple support needs.
Understanding of mobile, assertive, and community-based outreach support and interventions.
Understanding or experience working with young people in the Child Protection system, at risk of experiencing homelessness, including knowledge of healing-oriented trauma informed approaches.
An extensive understanding of the homelessness service system with knowledge of patterns, trends, systemic issues, and principles in working with people.
Knowledge of / experience in Advantaged Thinking, Housing First, Sustaining Tenancies principles and practice.
Knowledge on the impact of abuse and trauma on development in order to meet clients’ needs in a developmental, individualised way.
Provide tailored and appropriate responses to people who are from culturally and linguistically diverse backgrounds.
Regular travel between North Fitzroy (Primary team site) and other MCM sites across the SE region is required.
Proficiency in planning and report writing independently and can demonstrate the ability to coordinate or network with other stakeholders for their implementation or follow up.
Capacity to work effectively both independently an as part of a team, demonstrate accountability and willingness to take direction.
Including ability to work in an integrated way with partner agencies.
Ensure services are delivered within the framework of MCM’s policies and procedures, practice framework, legislative requirements and meet the relevant standards.
All employees are required to comply with Child Safe Standards.
Screening Criteria:
Applications for this role will close on 19 November 2025 /or Applications may close before the deadline, so please apply early. Please include your current resume and cover letter.
Please review the position description to understand more about the role and responsibilities. If you have any needs throughout the recruitment process that have not already been catered for, we encourage you to contact to let us know how we can better support you to apply.
About MCM
MCM is an inclusive and equal opportunity employer with a strong commitment to safety. MCM embraces differences because we know that diversity and inclusion help us to attract, recruit, engage and retain talented people.
We are a leading not-for profit-for-purpose organisation that offer a broad range of services in Disability, Homelessness, Palliative Care and Education.
Our commitment to Safety
MCM is committed to the safety of its clients and employees, taking a zero-tolerance approach to violence within the workplace and abuse, including child abuse and abuse of people with disability. All employees are required to comply with the Child Safe Standards.
Our commitment to Diversity, Inclusion & Equity of Access
At MCM we embrace our differences because we know that diversity helps us to innovate and make the biggest impact possible. Our DEI Strategy supports and drives an inclusive workplace culture. We embrace the learning opportunities that come with authentic commitment to equity of access for all. We particularly encourage Aboriginal and Torres Strait Islander candidates to apply.
Case Worker
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Hybrid/West Ireland
€36,029.00
Permanent
35 hours per week, Monday - Friday
Your New Role
This is an exciting opportunity to support single individuals and families from different nationalities, who are currently residing in IPAS accommodation in the west region of Ireland. You will be working directly with service users, to achieve the best outcomes, using the Depaul Support Toolkit and be able to access other relevant wraparound services needed for client’s progression.
You will predominatly working from home, with travel required to Cavan, Donegal, Galway, Leitrim, Mayo, Monaghan, Sligo and Roscommon.
Essential Criteria
Social Studies /Case Management Accredited Qualification
Full Valid Driver’s Licence and access to the use of a car
At least two years of working, as a case worker with service users with complex needs and co-ordinating support plans for service users.
What We Can Offer You
Diversity and inclusion is championed within Depaul, with staff drawn from all walks of life. Strong focus is placed on staff development in the form of robust induction, regular supervision, joint annual reviews, and a wealth of learning and development opportunities. Staff wellbeing is prioritised through a suite of benefits, such as pension, health insurance, Employee Assistance Programme, and much more.
Case Worker – StrongBala Justice Program
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Wurli-Wurlinjang Health Service (WWHS) is an Aboriginal Community Controlled Organisation that prides itself on delivering a range of health services to the community in a style and manner that makes clients feel welcome and comfortable. WWHS operates a range of clinics and provides a range of primary health care and other services which include our Main Clinic (acute and general care), Gudbinji Chronic Disease Clinic, Binjari Health Centre, Women and Children’s Health, Men’s Health and a Dental Clinic.
The Wurli Community Services team has a range of programs incorporating culturally safe and holistic intervention, education and treatment, these include: –
- The Social and Emotional Wellbeing Project
- Alcohol and Other Drugs Management Program
- Strong indigenous Families (Family and Domestic Violence)
- Katherine Individual Support Program; and
- Strongbala Justice Program
The StrongBala Justice Project is a program designed to focus on supporting Aboriginal men to break their personal cycle of involvement with the justice system and to make strong contributions to their own lives, their families and their culture and communities.
The Case Worker (Justice) role is responsible for ensuring an action based and integrated service response to Indigenous males from Katherine and surrounding communities referred to the program by NAAJA, Katherine Magistrates Court, NT Supreme Court, NT Correctional Services and local or community based non-government organisations of other justice agencies or following periods of incarceration, detention or police contact.
Case workers are required to deliver culturally appropriate support and referral service for identified clients and work closely with the men to build their understanding of the social, health and personal choices / reasons that impact on their offending and to assist them develop the skills and knowledge they need to improve in their lives.
Essential:
- Certificate IV in Community Services or Employment Services.
- Previous experience in a support / case worker role in the Justice arena.
- Demonstrate an understanding of Aboriginal Culture relevant to Katherine town and local Communities.
You will need
- National Police Records Check
- Working with Children’s Clearance
- Current Northern Territory Driver’s License
A fantastic range of benefits include:
- Salary sacrificing options
- Generous leave entitlements (6 weeks annual leave, 15 days personal leave, 1-week special leave, study leave).
For Further details regarding this position please refer to the Position Profile
To apply for this job please submit your online application or email ***
Position closes on the 10th of September 2025.
Social Worker - Case Management
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Responsibilities:
- Conduct comprehensive client assessments to identify needs, strengths, and challenges.
- Develop and implement individualized service plans in collaboration with clients.
- Provide case management services, including advocacy, counseling, and resource coordination.
- Connect clients with community resources such as housing, employment, healthcare, and legal aid.
- Monitor client progress and adjust service plans as needed.
- Maintain accurate and confidential client records and documentation.
- Liaise with other agencies, service providers, and stakeholders to ensure coordinated care.
- Provide crisis intervention and support when necessary.
- Facilitate group sessions and workshops on relevant topics.
- Ensure adherence to ethical standards and professional best practices in social work.
Qualifications:
- Bachelor's degree in Social Work (BSW) from an accredited institution. Master's degree in Social Work (MSW) preferred.
- Minimum of 3 years of experience in social work, case management, or a related field.
- Licensure as a Social Worker (LSW or LCSW) is highly desirable.
- Strong knowledge of social welfare policies, community resources, and human services.
- Excellent assessment, counseling, and crisis intervention skills.
- Proficiency in case management software and electronic health records (EHR).
- Exceptional communication, interpersonal, and advocacy skills.
- Ability to manage a caseload effectively and prioritize tasks.
- Experience working with diverse and vulnerable populations.
- Commitment to social justice and client empowerment.
Remote Social Worker - Case Management
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Key Responsibilities:
- Conduct comprehensive needs assessments for clients via virtual platforms.
- Develop and implement individualized case management plans.
- Connect clients with appropriate community resources and services.
- Advocate for clients' needs with various agencies and service providers.
- Maintain accurate and confidential client records.
- Provide emotional support and crisis intervention.
- Monitor client progress and adjust service plans as necessary.
- Collaborate with other professionals to ensure holistic client care.
- Ensure compliance with ethical guidelines and agency policies.
Qualifications:
- Master's degree in Social Work (MSW) from an accredited institution.
- Licensed Social Worker (LSW) or equivalent certification.
- Minimum of 3 years of experience in case management or direct social services.
- Proficiency in case management software and virtual communication tools.
- Excellent empathetic listening and counseling skills.
- Strong understanding of community resources and social service systems.
- Ability to work independently and manage a caseload remotely.
- Excellent organizational and documentation skills.
Senior Social Worker - Case Management
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Job Description
- Conduct comprehensive psychosocial assessments of clients and their families.
- Develop, implement, and monitor individualized service plans.
- Provide counseling, therapeutic interventions, and crisis support.
- Connect clients with community resources, including healthcare, housing, and employment services.
- Advocate for clients' needs with relevant agencies and institutions.
- Maintain accurate and confidential client records in accordance with agency policies and legal requirements.
- Collaborate with interdisciplinary teams to ensure coordinated client care.
- Mentor and supervise junior social work staff.
- Master's degree in Social Work (MSW) from an accredited institution.
- Current professional licensure (e.g., LCSW, MSW, or equivalent) in the relevant jurisdiction.
- Minimum of 5 years of experience in direct social work practice, with a focus on case management.
- Proven experience in assessment, counseling, and crisis intervention.
- In-depth knowledge of social work theories, ethics, and practices.
- Familiarity with community resources and referral systems.
- Excellent communication, interpersonal, and organizational skills.
- Ability to work effectively in a hybrid work environment.
Account & Client Management
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About The Opportunity
Role: Key Account Manager - Alternate Accommodation
Level: RL2/Senior Executive
Reporting To: Zonal Manager
Location: Gurgaon
About The Function
In sync with the evolving preferences of 64% of Indian travelers, MakeMyTrip redefines travel experiences with Alternate Accommodation. The distinctive offerings go beyond conventional stays – from Private Villas and Apartments to Houseboats, Treehouses, and Tents/Camps. As a key growth business, MakeMyTrip has rapidly expanded to meet the rising demand for unconventional travel. Elevate your journey with us, whether it&aposs a shared space with private rooms or an entire property for an exclusive retreat.
About The Role
This role is a critical part of our Key Accounts Team in Alternate Accommodation Business. The Incumbent would have end to end responsibility of driving growth for key chain accounts through regular engagement with stakeholders of these chains. This would involve sharing necessary business insights and recommendations with key external stakeholders and ensuring a smooth execution of agreed actionable by coordinating with internal cross functional teams such as category, revenue and marketing.
Skills You Will Bring To The Table
- Relationship and Key Account Management:
Collaboration: Collaborate with partners in the portfolio, providing industry-best expertise, metrics, and strategic recommendations.
On-Field Leadership: Engage with decision-makers in your region, shaping the future of alternative accommodation experiences at the forefront.
- Portfolio Management and Driving Growth for units:
Compelling Property Marketing: Ensure compelling and relevant content is consistently updated to effectively market properties on MakeMyTrip.
Performance Enhancement: As the account stabilizes, lead the charge by reviewing monthly production reports and providing constructive feedback to top-performing chains. Plan and execute impactful market visits and review meetings (virtually and in person) to drive continuous improvement. Conduct training sessions for partners on our extranet to enhance their effective use.
Insightful Market
Analysis: Develop insightful review reports and share market insights with the Alternate Accommodation team. Conduct comp-set analysis to strategically drive growth for the unit.
- Negotiation Skills:
Optimized Inventory Management: Ensure year-round availability and competitive pricing, optimizing inventory for maximum impact.
Innovative Property Marketing : Strategize to elevate property marketing, ensuring a compelling and competitive market presence.
Exclusive Deal-Making Prowess: Secure exclusive deals with partners, delivering a distinct competitive edge for MakeMyTrip.
Qualification & Experience
- Masters degree from a reputed institute with 2- 4 years of experience in sales/Travel Trade/ Key Account Management/ Contracting/B2B Sales.
- Experience in handling multiple accounts as a partner is preferred.
- Proficiency in MS Excel and MS Power-point.
- Strong communication skills, Influencing skills, great interpersonal & stakeholder management skills.
- High on energy, team player coupled with a great attitude.
- Proficiency in MS Excel and MS PowerPoint is essential.
Skills Required
Ms Excel, Portfolio Management, Negotiation Skills, performance enhancement, Collaboration, Ms Powerpoint
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Accountant (Client Management)
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Through proprietary software and AI, along with a focus on customer delight, Sleek makes the back-office easy for micro SMEs.
We give Entrepreneurs time back to focus on what they love doing - growing their business and being with customers. With a surging number of Entrepreneurs globally, we are innovating in a highly lucrative space.
We operate 3 business segments:
- Corporate Secretary: Automating the company incorporation, secretarial, filing, Nominee Director, mailroom and immigration processes via custom online robots and SleekSign. We are the market leaders in Singapore with ~5% market share of all new business incorporations
- Accounting & Bookkeeping : Redefining what it means to do Accounting, Bookkeeping, Tax and Payroll thanks to our proprietary SleekBooks ledger, AI tools and exceptional customer service
- FinTech payments: Overcoming a key challenge for Entrepreneurs by offering digital banking services to new businesses
Sleek launched in 2017 and now has around 15,000 customers across our offices in Singapore, Hong Kong, Australia and the UK. We have around 500 staff with an intact startup mindset.
We have recently raised Series B financing off the back of >70% compound annual growth in Revenue over the last 5 years. Sleek has been recognised by The Financial Times, The Straits Times, Forbes and LinkedIn as one of the fastest growing companies in Asia.
Backed by world-class investors, we are on track to be one of the few cash flow positive, tech-enabled unicorns based out of Singapore.
Requirements
We are looking for an Accountant that is excited about the below Mission and Outcome.
Mission: As an Accountant, you will play a key role in providing high-quality accounting services to our clients. This position is ideal for someone with 2-3 years of experience, preferably within practice, looking to deepen their expertise and take on new responsibilities in a fast-paced, cloud-based environment. You’ll collaborate with a team of experienced accountants, managing a portfolio of clients and ensuring financial accuracy.
Your 2+ years of Accounting experience working with a portfolio of Singapore clients will help you succeed in this role.
Position Duties
- You will lead and manage a high volume of portfolio of accounting clients and be the key point of contact for all your clients.
- You will hence be accountable for the quality of service deliveries, timeliness, accurate billings, managing client relationships, maintaining good rapport with clients, and having the ability to achieve client satisfaction and retention.
- You must be able to plan your work effectively and efficiently, and provide effective leadership, supervision and guidance to staff to ensure deliverables are in accordance with the scope of services and timelines. This includes but not limited to corporate secretarial, accounting, tax, payroll, GST, immigration, mailroom, and nominee director services.
- From the start of your engagement, you must be able to demonstrate expertise in primary accounting frameworks and in relation to financial reporting matters as regulated by ACRA. You must also have sufficient knowledge on the regulatory requirements of various company set-ups in Singapore, mainly that of private limited companies.
- You are required to gain a comprehensive understanding of client operations, processes, and business objectives and utilise that knowledge on engagement.
- For assigned clients, you must have the ability to review and/or prepare management accounts and schedules, corporate tax computation, payroll reports, GST reports and other statutory filings, and ensure its accuracy and completeness before delivering to clients.
- The knowledge that you have will enable you to provide basic consultancy advice to clients on various accounting, tax, payroll and corporate secretarial matters.
- One of your key responsibilities is to prepare Unaudited/Group Unaudited Financial Statements and XBRL for clients with zero error.
- You must adhere to the highest degree of professional standards and strict client confidentiality.
Requirements
- Recognised degree/diploma in Accountancy
- Preferably professionally certified with ACCA, CPA, or CA qualification
- Preferably 2-3 years of relevant working experience for professionally certified candidates, 5-7 years of relevant working experience for candidates who are not / yet to be certified.
- Good understanding of SFRS and Singapore regulatory compliance
- Hands-on experience with Google workspace and Microsoft applications
- Experience with cloud accounting software, Xero will be a definite plus, preferably at least a year of experience in Xero
- Resourceful and experience with various productivity software applicable to facilitate daily works
- Self-motivated, positive attitude, proactive and detail-oriented
- Love meeting people and have great interpersonal and communication skills
- Able to adapt to VUCA way of thinking and contribute to process improvement efforts
- Able to work under pressure and meet tight deadlines
- Immediate availability is preferred
Behavioural fit is also important at Sleek, and we will be looking for candidates that have a proven track record of embodying the below attributes in their recent roles:
Ownership: This shows reliability and helps build trust within the team. We move fast and need to know that everyone will see things through to completion and proactively help to get things back on track when challenges arise. Accountability is really important to us.
Humility: There is so much we don’t know. Humility allows for open-mindedness to feedback and a willingness to learn from others. It paves the way for collaboration and creates a positive work environment. It is a key ingredient of self awareness and emotional intelligence.
Structured Thinking: Our business is complex with many layers (many services, many countries, many cultures). Regardless of whether you’re more analytical or creative in nature, being able to show sound judgement is important to us. It ensures solutions are pragmatic and balance the needs of the organisation, team and customers.
The interview processThe successful candidate will participate in the below interview stages. We anticipate the process to last no more than 3 weeks from start to finish.
Whether the interviews are held over video call or in person will depend on your location and the role.
Career deep dive
A ~60 minute chat with the Hiring Manager. They’ll discuss your last 1-2 roles to understand your experience in more detail.
Behavioural fit assessment
A ~45 minute chat with a member of the HR or leadership team, where they will dive into some of your recent work situations to understand how you think and work.
Offer + reference interviews
We’ll make a non-binding offer verbally or over email, followed by a couple of short phone or video calls with references that you provide to us.
+++
Requirement for background screening
Please be aware that Sleek is a regulated entity and as such is required to perform different levels of background checks on staff depending on their role.
This may include using external vendors to verify the below:
- Your education
- Any criminal history
- Any political exposure
- Any bankruptcy or adverse credit history
We will ask for your consent before conducting these checks. Depending on your role at Sleek, an adverse result on one of these checks may prohibit you from passing probation.
By submitting a job application, you confirm that you have read and agree to our Data Privacy Statement for Candidates, found at sleek.com.
Benefits
Some other great things about working at Sleek…
Humility and kindness: Humility is a core attribute we hire for, which means we have a culture of not taking ourselves too seriously and being able to laugh. Kindness is also incredibly important. We are committed to creating and nurturing a diverse and inclusive environment.
Flexibility: You’ll be able to work from home 5 days per week. If you need to start early or start late to cater to your family or other needs, we don’t mind, so long as you get your work done and proactively communicate. You can also work fully remote from anywhere in the world for 1 month each year
Financial benefits: We pay competitive market salaries and provide staff with generous paid time off and holiday schedules. Certain staff at Sleek are also eligible for our employee share ownership plan and can share in the upside of our stellar growth trajectory as we work toward listing on a prominent stock exchange in the Asia Pacific region.
Personal growth: You’ll get a lot of responsibility and autonomy at Sleek - we move at a fast pace so you’ll be making decisions, making mistakes and learning. There’s also a range of internal and external facing training programmes we run. We’re also at the forefront of utilising AI in our space and are developing a regional centre of AI excellence. It is our intention that if you leave Sleek, you leave as a more well-rounded person and professional.
Sleek is also a proudly certified B Corp. Since we started our journey in 2017, we’ve been committed to building Sleek as a force for good. In just over 5 years, we’ve joined a community of industry leaders like Patagonia, Ben & Jerry's, and P&G who are building an inclusive, equitable, and a regenerative economy. We have planted over 29,271 trees to reforest our ecosystem and saved 7 tons of paper from landfills by processing over 1.4M pages through SleekSign. We aim to be Carbon Neutral by 2030.
Community Support Worker - Remote Case Management
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Our client, a respected non-profit organization dedicated to enhancing community well-being, is looking for a compassionate and organized Community Support Worker to join their team. This hybrid role involves a blend of remote case management and occasional in-person client interaction or community outreach. You will play a vital role in connecting individuals and families with essential social services, resources, and support networks.
Responsibilities:
- Conduct remote client assessments to understand needs and develop individualized support plans.
- Provide case management services, including connecting clients with appropriate social services, healthcare providers, employment opportunities, and educational resources.
- Maintain detailed and confidential client records in compliance with organizational policies and data protection regulations.
- Offer emotional support, advocacy, and guidance to clients navigating complex social systems.
- Facilitate virtual support groups and educational sessions for community members.
- Conduct occasional in-person client visits or community outreach activities as required.
- Collaborate with partner agencies and service providers to ensure comprehensive support for clients.
- Monitor client progress and adjust support plans as needed, documenting all interventions and outcomes.
- Participate in team meetings, case conferences, and training sessions to enhance skills and knowledge.
- Adhere to ethical standards and professional conduct in all interactions.
Qualifications:
- Bachelor's degree in Social Work, Sociology, Psychology, or a related field.
- Minimum of 2 years of experience in social work, case management, or community support roles.
- Demonstrated understanding of social services, community resources, and relevant legislation.
- Proficiency in using case management software and digital communication platforms.
- Strong empathy, active listening, and interpersonal skills.
- Excellent organizational and time-management abilities, with the capacity to manage a caseload effectively.
- Ability to work both independently in a remote setting and collaboratively within a team.
- Adaptability to hybrid work model, including occasional travel within the Gurugram area for client engagement.
- Commitment to promoting client empowerment and self-sufficiency.
- Familiarity with the local community resources and challenges in Gurugram, Haryana, IN is a plus.
Location: Gurugram, Haryana, IN (Hybrid)
Specialist, Orchestration Client Management
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Job Summary
- Supports the country Client Management teams on client requirements and orchestration across processes and services managed by Client Management
- Own and drive execution of processes, working closely with country Client Management, other stakeholders and the value chain to deliver excellent client service, getting clients to the point of ready-to-transact as quickly as possible, across both simple and complex cases.
- Supports the country Client Management and Business on the client portfolio to ensure strong client delivery execution
- Ensure alignment amongst the Orchestration Client Management (OCM CoE) team, country Client Management and Business with regular engagement regarding business priorities, issues, and address any gaps
- Drive continuous improvement of the operational efficiency and effectiveness of processes to increase the consistency of systems and processes
Targeted Improvements
- Act as a service partner, work together with Client Management, RMs, Product Sales, Operations and other key internal stakeholders to solve client issues and identify opportunities to improve overall service for the clients
- Deliver excellent service against agreed service standards, delivery standards, and minimal error rates as appropriate
- Drive continuous improvement of the operational efficiency and effectiveness of processes to increase the consistency of systems and processes
- Adherence to changes in line with the Client Management and OCM CoE destination model and DOIs
- Ensure alignment amongst the Orchestration Client Management (OCM CoE) team, country Client Management and Business with regular engagement regarding business priorities, issues, and address any gaps
- Provide quality support to Client Management and Relationship Managers (RM's) on all documentation related matters
- Supports the country Client Management teams on client requirements and orchestration across processes and services managed by Client Management (onboarding, credit fulfilment and monitoring, client due diligence, static data maintenance, offboarding and client support) for the portfolio supported
- Proactively manage the day to day maintenance activities of the client accounts
- Own and drive execution of processes, working closely with country Client Management, other stakeholders and the value chain to deliver excellent client service, getting clients to the point of ready-to-transact as quickly as possible, across both simple and complex cases.
- Adhere to first-time-right principles
- Provide insights and suggestions to improving processes, identifying opportunities to streamline and automate. Look at ways to promote standard work and best practices.
- Undertake ad-hoc duties and when delegated by Line Manager and OCM CoE Head
- Demonstrate strong knowledge of client needs for the assigned client portfolio
- Build trust and strong account management support to country Client Management including but not limited to loan drawdowns, overseeing the resolution of client related complaints, issues and escalations
- Engage and coordinate with internal stakeholders, for e.g. Legal & Compliance, Credit on standard documentation requirements such as standard terms, country supplements, banking facility letter, master credit terms, supplementary letters etc
- Obtain necessary approvals for T&C deviations on standard documentation from the relevant authoriser as necessary
- Perform credit documentation activities for the deals
- Identify processing risks or inefficiencies and implement appropriate and effective changes
- Ensure document deficiencies are minimised and are rectified in a timely manner
- Escalate or enforce compliance requirements, and follow any other relevant internal controls and procedures as they relate to process, products, policies and regulations
- Work closely with country Client Management, Product and Ops units to achieve suitable outcomes for clients
- Ensure that all facilities are set up in accordance with client instructions
- Support country Client Management and RM in client account activity reviews, ensuring transactional activities are aligned to the expected levels of activity for the client given their business profile
- Manage flow maintenance activities as assigned to ensure portfolio quality. The activities include but not limited to
- Annotation of Excess and Past Dues and highlighting issues to RM and CA
- Review and monitoring of ASTAR reports
- Document Deferral Waiver (DDW) requests, Temporary Excess Request (TER), and SIF for allocation of limits
- Collaterals monitoring and doc deficiency reports review
- Seek Early Alert Reporting (EAR) / CG12 waivers for overdue
- Act as escalation point for Unsettled (FX) Past Due Trades reports & Failed trades reports, working closely with Operations where relevant
- Support Loan Drawdown, Cash Management
- Provide effective orientation /guidance to new joiners on the bank's policies/procedures/processes to ensure their successful assimilation into the team and the bank
- Develop and implement a personal learning plan with team manager, to attain necessary competencies
- Successfully complete milestones as laid out in implemented personal learning plan
- Awareness and understanding of the regulatory framework in which the Group operates, and the regulatory requirements and expectations relevant to the role remit
- Comply with applicable Money Laundering Prevention Procedures and report any suspicious activity to the operational risk team and Line Manager
- Ensure a clear and uniform approach towards implementation of the global operating model for all Client Management related processes, and adherence to DOIs
- Report any deviation (if any) to appropriate authorities and obtain proper dispensations
- Proactively manage risks and establish/monitor controls to improve the overall state of the risk management and operating framework
- Strong ability to positively influence stakeholders across value chain to both orchestrate and execute on processes and deliver exceptional client service and experience
- Ability to positively engage and build rapport with stakeholders
- Strong writing and presenting skills in English
- Problem solver; looks for solutions and finds ways to progress despite blockages
- Strong drive to deliver
- Has a clear understanding of the client needs and requirements
- Ability to work independently without direct supervision and able to cope with pressures from tight deadlines
- A team player with good interpersonal skills
- Risk & AML certified as stipulated by Bank policy (role based)
- Manage conduct
- Manage risk
- Manage people
- Operational
- Process management
- Data Conversion and Reporting
- Business / product knowledge
We&aposre an international bank, nimble enough to act, big enough for impact. For more than 170 years, we&aposve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you&aposre looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can&apost wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you&aposll see how we value difference and advocate inclusion.
Together We
- Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
- Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
- Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
- Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
- Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
- Flexible working options based around home and office locations, with flexible working patterns.
- Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
- A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
- Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
Skills Required
Client Management, Operational Efficiency, Risk Management