252 Cash Application jobs in India
IT Application Engineer, Cash Application, OFA Cash Application
Posted 2 days ago
Job Viewed
Job Description
Amazon's Finance Technology team operates software platforms that are among the largest in the world by volume and complexity. We interact upstream with all of Amazon's businesses globally and the majority of our projects are cross-functional. Much of our work enables Amazon's new market or business model launches and happens as part of these enterprise programs. We partner integrally with the CFO organization worldwide, including the central finance functions and line of business leadership.
Finance Technology team is looking for a Developer to play a key role operating and enhancing the applications used in the procure-to-pay, order-to-cash, and report-to-report business processes. This position will be responsible for leading the support and operation of modules within the e-Business suite. Core activities will include end user support, problem management and operational enhancements for multiple applications in multiple geographies. This role will be responsible for delivering high quality service to Amazon's growing global business
Key job responsibilities
- Candidates must have a Bachelor in Computer Science Engineering or related field.
- Excellent problem solving skills.
- Interact with business customers to understand and document their business processes and requirements.
- Perform gap analysis to determine our e-Business suite's system configuration and development changes.
- Design and implement system modifications.
- Work with business customers, developers and Oracle Support to research, document and resolve Oracle system issues.
- Create SQL queries against Oracle tables to troubleshoot, develop metrics, and create ad-hoc reporting as needed.
- Code, Design and implement modifications.
Basic Qualifications
Candidates must have a Bachelor in Computer Science Engineering or related field.
Excellent problem solving skills.
Interact with business customers to understand and document their business processes and requirements.
Perform gap analysis to determine our e-Business suite's system configuration and development changes.
Design and implement system modifications.
Work with business customers, developers and Oracle Support to research, document and resolve Oracle system issues.
Create SQL queries against Oracle tables to troubleshoot, develop metrics, and create ad-hoc reporting as needed.
Code, Design and implement modifications.
Preferred Qualifications
A strong functional and technical knowledge of Oracle e-Business suite in a multi-organization and multi-set of books environment.
Four years experience working with Oracle Financials with four years focused on extending and/or supporting Receivables, Cash Management, General Ledger, Procurement, Payables, iExpenses, Fixed Assets.
Strong technical knowledge of the underlying tables, integration points and technology processes are critical to success in this role.
Ability to work independently with limited general supervision.
Must have very strong analytical skills with the ability to translate business requirements into technical specifications with an emphasis toward highly available and scalable global solutions.
Ability to collaborate with a diverse set of business customers and drive consensus when conflicting requirements are identified.
Solid interpersonal skills and the ability to effectively organize and communicate across functional and technical lines are critical.
Root cause analysis and complex problem solving skills are important.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Oracle Applications Functional Analyst, FinTech Cash Application, OFA Cash Application
Posted 2 days ago
Job Viewed
Job Description
This job is open in Hyderabad.
Finance Technology Account Receivables Cash Application team is looking for an Oracle e-Business Suite Functional Analyst with expertise in Financials to play a key role designing, implementing, and extending the applications used in Amazon. This position will be responsible for leading the functional design, configuration and support of applications with a primary focus on the global deployment of applications within the e-Business suite. Core activities will include gathering and defining requirements, configuration of standard applications, gap analysis, functional design of application extensions, and end user support for multiple modules in multiple geographies. This role will be responsible for, and have significant influence over a portion of projects in the team's work portfolio.
Job Responsibilities: - Interact with business customers to understand and document their business processes and requirements.
Perform gap analysis to determine e-Business suite system configuration and development changes.
Create business requirements documents, system configuration documents, detailed functional design documents, test plans and test cases, user training documents and implementation documents.
Work with the business and development team to design and implement system modifications.
Work with business customers, developers and Oracle Support to research, document and resolve Oracle system issues.
Create SQL queries against Oracle tables to troubleshoot, develop metrics, and create ad-hoc reporting as needed.
Personal Behaviors: - Proactive - display energy and initiative in solving problems. Follow all possible avenues to get the job done.
Adaptable - undertake a variety of tasks willingly. Ability to switch from complex to routine tasks when required. Adapt quickly to new technologies and products. Work effectively with a variety of personalities and work styles.
Quality - demonstrate appropriate quality and thoroughness in your work.
Decisive - ability to make decisions quickly when faced with multiple options. Ability to influence others in decided course of action.
Integrity - act with personal integrity at all times.
Professional - work within your team's processes. Confront problems, propose solutions and take ownership through to resolution or ensure a clear hand-off. Have a positive can-do approach to work.
Basic Qualifications
Functional knowledge of Oracle e-Business suite release 11i / R12 in a multi-organization and multi-set of books environment.
A minimum of four years experience working with Oracle Financials supporting more than one of the following applications: Account Receivables, Cash Management, and General Ledger
Knowledge of the underlying Oracle tables, integration points and technology processes are critical to success in this role.
Experience prioritizing competing demands, scoping large efforts and negotiating timelines are necessary skills.
Experience in engaging Oracle Support to research and resolve issues.
Experience with low-level ad-hoc query tools (Toad, SQLPlus) and a working knowledge SQL queries.
Root cause analysis and complex problem solving skills are important.
Experience analyzing data and translating business requirements into technical specifications.
Preferred Qualifications
Experience with any of the following is preferred:
Solid interpersonal skills and the ability to effectively organize and communicate across functional and technical lines are critical.
Finance Technology team is a fast paced, dynamic environment. A strong desire to work in such an environment is an important key to success.
Ability to work independently with limited general supervision.
Ability to collaborate with a diverse set of business customers and drive consensus when conflicting requirements are identified.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Cash Application - Jr Process Analyst
Posted 2 days ago
Job Viewed
Job Description
Waste Management (WM), a Fortune 250 company, is the leading provider of comprehensive waste and environmental services in North America. We are strongly committed to a foundation of operating excellence, professionalism and financial strength. WM serves nearly 25 million customers in residential, commercial, industrial and municipal markets throughout North America through a network of collection operations, transfer stations, landfills, recycling facilities and waste-based energy production projects.
**I. Job Summary**
Under supervision audit and reconcile vendor invoices
**II. Essential Duties and Responsibilities**
To perform this job successfully, an individual must be able to perform the essential duties satisfactorily. Other minor duties may be assigned and may vary by department.
+ Reconciles & audits exception-based invoices with the highest level of accuracy & Speed
+ Ensures that vendors are paid in accordance with open accounts payable.
+ Pays invoices correctly or passes to appropriate personnel for dispute resolution.
+ Assists in keeping vendor accounts updated and accurate.
+ Returns or resolves quality control issues in problem queues.
+ Meets or exceeds individual productivity requirements.
+ Resolves problem invoices with the highest degree of urgency.
+ Follows standard procedures and introduces all new procedures into daily routine.
+ Maintains professional and productive relations and communications with internal customers.
**III. Qualifications**
The requirements listed below are representative of the qualifications necessary to perform the job.
A. Education/Experience
+ Education: B.Com, M.com or equivalent degree (accredited), or in lieu of degree, High School Diploma
+ .
B. Other Knowledge, Skills or Abilities Required
**Language Ability:**
+ Ability to read and interpret documents such as departmental reporting, e-mail & vendor correspondence.
**Math Ability:**
+ Ability to calculate figures and amounts such as discounts, interest, proportions and percentages.
**Reasoning Ability:**
+ Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
**Computer Skills:**
+ To perform this job successfully, an individual should have knowledge of accounting software, database software, M.S. Outlook, M.S. Word, MS Excel and M.S. PowerPoint.
**Special Skills:**
+ Problem solving skills, team handling ability, verbal and written communication should be good.
**Pace:**
+ The pace should be considered fast. To meet our vendor-s expectations we work in a very urgent environment.
**IV. Work Environment**
Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
+ Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc.) part of the work day;
+ Required to exert physical effort in handling objects less than 30 pounds occasionally;
+ Required to be exposed to physical occupational risks (such as cuts, burns, exposure to toxic chemicals, etc.) rarely;
+ Required to be exposed to physical environment which involves dirt, odors, noise, weather extremes or similar elements rarely;
+ Normal setting for this job is an office setting.
Equal Opportunity Employer: Minority/Female/Disability/Veteran
Financial Analyst, AWS O2C, Global Accounts Receivable - Cash Application
Posted 2 days ago
Job Viewed
Job Description
Are you passionate around developing new and innovative processes that combine finance, operations excellence and technology to drive improvement? Have you led large cross-functional projects to increase efficiency and accuracy and reduce waste? If so, the Finance Operations team is the place for you. Our priority is to identify, scope, and deliver upstream systems and process improvements which reduce operating expense, increase free cash flow, improve customer experience and establish first pass yield process efficiencies.
The Global Accounts Receivable (GAR) team is seeking a passionate Cash Application expert to help achieve our vision to provide world-class Order-to-Cash (O2C) experience to our internal and external customers in support of Amazon's journey to become earth's most customer-centric company.
The Sr. Finance Analyst, AWS Cash Application must be strategic and detail oriented, have strong accounting and finance skills, robust interpersonal and influencing skills, strong organizational and project management skills, and the ability to gather business and technical requirements across global teams to drive systems and change management processes. This person will need to roll up his/her sleeves, work independently, and have an extremely high level of ownership and ability to dive deep.
This is an individual contributor role that will count with execution support from a dotted line organization, including analysts and support staff of ~400 across the globe. This role must be strategic and detail oriented, have good accounting and finance skills, robust interpersonal and influencing skills (this role will have frequent communication with senior leadership), good organizational and project management skills.
By working together on behalf of our customers, we are building the future one innovative product, service, and idea at a time. Are you ready to embrace the challenge? Come build the future with us.
Key job responsibilities
* Cross-Functional collaboration with PMO Launch and Tech teams for new products, SOR launches and expansions impacting cash application systems.
* Collaborate with treasury teams providing comprehensive analysis and reporting on Accounts Receivable (AR) Cash App account utilization.
* Manage compliance of banking integration controls; validation of new banking setup requirements along with overseeing Virtual Bank Account (VBA) approval process.
* Collaborate with tech teams to review, prioritize, and develop system enhancement requests for cash application systems to resolve critical cash application pain points.
Basic Qualifications
- 3+ years of tax, finance or a related analytical field experience
- 4+ years of creating process improvements with automation and analysis experience
- 4+ years of applying key financial performance indicators (KPIs) to analyses experience
- 4+ years of Accounts Receivable or Account Payable experience
- 4+ years of identifying, leading, and executing opportunities to improve, automate, standardize or simplify finance or business tools and processes experience
- Bachelor's degree
Preferred Qualifications
- 4+ years of participating in continuous improvement projects in your team to scale and improve controllership with measurable results experience
- MBA, or CPA
- Knowledge of Tableau
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Accounts Receivable(AR) - Cash Application(CA) || SPE/SME - Chennai
Posted 41 days ago
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Job Description
AWS Global Cash App Lead, Global Accounts Receivable - Cash Application
Posted 2 days ago
Job Viewed
Job Description
Are you passionate around developing new and innovative processes that combine finance, operations excellence and technology to drive improvement? Have you led large cross-functional projects to increase efficiency and accuracy and reduce waste? If so, the Finance Operations team is the place for you. Our priority is to identify, scope, and deliver upstream systems and process improvements which reduce operating expense, increase free cash flow, improve customer experience and establish first pass yield process efficiencies.
The Global Accounts Receivable (GAR) team is seeking a passionate Cash Application expert to help achieve our vision to provide world-class Order-to-Cash (O2C) experience to our internal and external customers in support of Amazon's journey to become earth's most customer-centric company.
The AWS Global Cash App Lead must be strategic and detail oriented, have strong accounting and finance skills, robust interpersonal and influencing skills, strong organizational and project management skills, and the ability to gather business and technical requirements across global teams to drive systems and change management processes. This person will need to roll up his/her sleeves, work independently, and have an extremely high level of ownership and ability to dive deep. This person will seek out opportunities to reduce human touches, eliminate process waste, move towards scalability and self-service, and work with tech teams to leveraging AI and emerging tech.
By working together on behalf of our customers, we are building the future one innovative product, service, and idea at a time. Are you ready to embrace the challenge? Come build the future with us.
Responsibilities include:
* Standardize and improve processes across all sites to align teams to a Global Standard Operating Procedure (SOP).
*Resolve cash app escalations promptly to maintain customer satisfaction and maintain AWS financial integrity. Identify prevention measures to eliminate gaps within cash processes.
* Conduct deep dives and audits of cash app processes to identify improvement areas, and provide feedback for goal achievement.
* Collaborate with training team to build and maintain training infrastructure, facilitating efficient onboarding for new hires and consistent skill development for current cash analysts across all sites.
* Collaborate with Launch and Tech teams for new product or SOR launches impacting cash application systems.
* Collaborate with tech teams to leverage AI and emerging tech to reduce human touches, eliminate process waste, and move towards scalability and self-service
Basic Qualifications
- 5+ years of tax, finance or a related analytical field experience
- 5+ years of Accounts Receivable or Account Payable experience
- 5+ years of applying key financial performance indicators (KPIs) to analyses experience
- 5+ years of building financial and operational reports/data sets that inform business decision-making experience
- 5+ years of creating process improvements with automation and analysis experience
- Bachelor's degree
Preferred Qualifications
- MBA
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
AWS Global Cash App Lead, Global Accounts Receivable - Cash Application
Posted 2 days ago
Job Viewed
Job Description
Are you passionate around developing new and innovative processes that combine finance, operations excellence and technology to drive improvement? Have you led large cross-functional projects to increase efficiency and accuracy and reduce waste? If so, the Finance Operations team is the place for you. Our priority is to identify, scope, and deliver upstream systems and process improvements which reduce operating expense, increase free cash flow, improve customer experience and establish first pass yield process efficiencies.
The Global Accounts Receivable (GAR) team is seeking a passionate Cash Application expert to help achieve our vision to provide world-class Order-to-Cash (O2C) experience to our internal and external customers in support of Amazon's journey to become earth's most customer-centric company.
The AWS Global Cash App Lead must be strategic and detail oriented, have strong accounting and finance skills, robust interpersonal and influencing skills, strong organizational and project management skills, and the ability to gather business and technical requirements across global teams to drive systems and change management processes. This person will need to roll up his/her sleeves, work independently, and have an extremely high level of ownership and ability to dive deep. This person will seek out opportunities to reduce human touches, eliminate process waste, move towards scalability and self-service, and work with tech teams to leveraging AI and emerging tech.
By working together on behalf of our customers, we are building the future one innovative product, service, and idea at a time. Are you ready to embrace the challenge? Come build the future with us.
Responsibilities include:
* Standardize and improve processes across all sites to align teams to a Global Standard Operating Procedure (SOP).
*Resolve cash app escalations promptly to maintain customer satisfaction and maintain AWS financial integrity. Identify prevention measures to eliminate gaps within cash processes.
* Conduct deep dives and audits of cash app processes to identify improvement areas, and provide feedback for goal achievement.
* Collaborate with training team to build and maintain training infrastructure, facilitating efficient onboarding for new hires and consistent skill development for current cash analysts across all sites.
* Collaborate with Launch and Tech teams for new product or SOR launches impacting cash application systems.
* Collaborate with tech teams to leverage AI and emerging tech to reduce human touches, eliminate process waste, and move towards scalability and self-service
Basic Qualifications
- 5+ years of tax, finance or a related analytical field experience
- 5+ years of Accounts Receivable or Account Payable experience
- 5+ years of applying key financial performance indicators (KPIs) to analyses experience
- 5+ years of building financial and operational reports/data sets that inform business decision-making experience
- 5+ years of creating process improvements with automation and analysis experience
- Bachelor's degree
Preferred Qualifications
- MBA
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
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Banking Operations Specialist
Posted today
Job Viewed
Job Description
CSIPL (Citi Services India Private Limited) partners provide critical support to the Account Opening process, encompassing both the establishment and ongoing servicing of Retail Bank Accounts in strict adherence to regulatory guidelines. This support extends to a diverse range of functions, including financial adjustments for accounts, initiated by factors such as returned deposited items or direct requests from branches or clients
**Justification / Responsibilities:**
The Ops Support Specialist 5 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account opening, account maintenance, imaging and the opening of accounts in coordination with the operations - Core Team. Additionally, the Ops Support Specialist 5 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.
**Responsibilities:**
+ Provide efficient and effective customer service, resolving inquiries and supervising escalated issues for Citi's clients.
+ Achieve 100% accuracy and turnaround time (TAT) targets for defined processes, eliminating undue pending tasks.
+ Prepare and ensure timely and accurate Management Information Systems (MIS) and reporting.
+ Facilitate cross-functional support and training for team efficiency improvements.
+ Collaborate with the team and be flexible with shift timings to meet business needs and handle peak volumes.
+ Partner with validation and dependent teams for timely closure of items.
+ Contribute to ongoing Lean and process improvement projects.
+ Drive self and team initiatives, including employee engagement, learning, and development.
+ Support and participate in Line of Business (LOB)/Site level initiatives and Global Community Day activities.
+ Act as a subject matter expert in the process.
+ Ensure timely response to all emails (customer queries, business partner, HR, and organizational communications) without follow-ups.
+ Maintain fair, balanced, and customer-focused communication with internal and stateside partners.
+ Adhere to Client Excellence values, prioritizing customer needs and delivering superior experience.
+ Implement a minimum of three process improvements (e.g., Value Stream Mapping, re-engineering, automation) and drive them to closure.
+ Support the process to achieve annual MTP (MTP save) goals.
**Qualifications:**
+ 2-4 years of relevant experience
+ Proficient in Microsoft Office/ Citi AI Tools
+ Comprehensive knowledge of Branch and Client servicing process
+ Ability to work unsupervised and apply problem solve capabilities
+ Ability to work occasional weekends to support application releases and COB testing
Demonstrated analytical skills and mathematical knowledge
+ Consistently demonstrates clear and concise written and verbal communication skills
**Education:**
+ Graduate or above.
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**Job Family Group:**
Operations - Core
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**Job Family:**
Operations Support
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**Time Type:**
Full time
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**Most Relevant Skills**
Please see the requirements listed above.
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**Other Relevant Skills**
For complementary skills, please see above and/or contact the recruiter.
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_Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._
_If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi ( _._
_View Citi's_ _EEO Policy Statement ( _and the_ _Know Your Rights ( _poster._
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.
Banking Operations Specialist
Posted 2 days ago
Job Viewed
Job Description
**Responsibilities:**
+ Follow established procedures to complete complex assignments and resolve problems that require in-depth investigation or research
+ Provide team assistance, including serving as subject matter expert, leading special projects, training new hires within work unit, providing daily guidance to lower level employees, and allocation of work, as needed
+ Conduct basic analysis and research as well as workflow management
+ Support an expansive array of products and services
+ Communicate pertinent information to senior managers and support activities that help mitigate organizational loss or impact, as needed
+ Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
**Qualifications:**
+ 0-3 years of relevant experience
+ Experience working in a business office or operational environment, retail banking operation experience preferred
+ Excellent communications required
+ Strong numerical abilities
+ Proficient computer and math skills with a focus on complex databases and spreadsheets
+ Demonstrates technical and administrative expertise
+ Consistently demonstrates attention to detail
+ Demonstrated knowledge of activities, policies, and procedures of a basic work area
+ **Ready to work in rotational/night shifts i.e. 24*7 support**
**Education:**
+ Bachelor's degree mandatory
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
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**Job Family Group:**
Operations - Core
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**Job Family:**
Operations Support
---
**Time Type:**
---
**Most Relevant Skills**
Please see the requirements listed above.
---
**Other Relevant Skills**
For complementary skills, please see above and/or contact the recruiter.
---
_Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._
_If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi ( _._
_View Citi's_ _EEO Policy Statement ( _and the_ _Know Your Rights ( _poster._
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.
Banking Operations Associate
Posted 2 days ago
Job Viewed
Job Description
Reporting to a Supervisor of Joint Recovery Processing, you will be part of a team performing financially based investigative and assessment activities. Drawing on your experience from Risk Operations/Financial Service roles within a Call Centre environment, the experience you obtain in this specialized position will provide you with a solid base for a career in Credit Card Operations.
Position: Joint Recovery Processing / Chargeback Analyst
Position Status: Full Time - Work from Office
Hours of Work: Monday - Sunday 7:00am - 7:00pm EST
Department: President's Choice Financial
Rate of Pay:
Responsibilities:
- Provide exceptional customer service while responding to all inbound/outbound inquiries including, but not limited to; general inquires, chargeback cases, fraud cases, and online disputes.
- Respond to cardholder requests for information pertaining to the status of their dispute/fraud claim as it progresses through the case lifecycle.
- Effectively analyze and process Fraud/Dispute cases using the TDR case management system, while ensuring all internal service levels are met.
- Responsible for all phases of the chargeback lifecycle in accordance with the Association Rules and Regulations.
- Proactively manage and investigate potential fraud cases.
- Process system generated Retrieval requests ordering Cardholder initiated supporting documentation where appropriate.
- Process cardholder and non-cardholder-initiated disputes for monetary recovery to the cardholder or financial institution in the First Cycle Chargeback.
- Respond to all merchant challenges and assessing next steps in the Second Cycle Representment
- Challenge merchant rebuttals to continue the recovery process in the Third Cycle Chargeback
- Decisioning Pre-arbitration, Case Filing and Good-faith Collections
- Maintain a thorough understanding of all the Association Rules and Regulations and communicate to cardholders on such matters.
- Identify potential fraud trends through effective case management for analysis and review by the fraud strategy team.
- Report on each fraud type as required.
- Adhere to established departmental escalation procedures, Quality Standard Guidelines defined by the client, and requirements and controls in relation to PCI compliance standards.
- Proactively manage and investigate potential fraud cases.
- Analyze data and utilize tools and resources to perform trending analysis in relation to fraud cases.
- Outbound contact with cardholders to verify the validity of the transaction or non-monetary activity where applicable.
- Co-operate with law enforcement agencies.
- Report customer feedback by adhering to established escalation matrix.
- Remain tactful and composed when handling conflict and stressful situations while maintaining high level of customer service and retaining goodwill.
- Mentor new employees on procedures and systems related to chargeback lifecycle.
- Adhere to Quality Standard Guides defined by the client.
- Adhere to requirements and controls in relation to PCI standards.
- Adhere to all service level agreements outlined by the client.
- Actively participate in team meetings, one on ones and coaching.
- Adhere to the NTT DATA Code of Conduct and NTT DATA Credit Card Standards.
Requirements:
- Demonstrated analytical and problem-solving skills.
- Proficient in Microsoft Suite Applications.
- Excellent communication skills
- Personal qualities shall include adaptability, flexibility even-temperament, focused and reliability.
- Willingness to pursue continuous learning and self development.
- Demonstrated ability to work within time constraints.
- Working knowledge of PCs and strong keyboarding skills
- Positive attitude and demonstrated ability to get along with others.
- Demonstrated ability to implement change efforts.
- Excellent communication skills in English (listening/verbal/written) with emphasis on active listening, probing and negotiation skills - interpersonal skills are essential.
- Demonstrated ability to exercise judgment skills required in dealing with moderately complex situations.
- Minimum of 1-2 years of credit card and/or financial experience
- 1-2 years Customer Service experience an asset.
- Recoveries/chargeback experience within the financial services sector
- Association rules and regulations
- TS2/TCS knowledge considered an asset."