1,845 Catering Sales jobs in India
Catering Sales Manager
Posted 2 days ago
Job Viewed
Job Description
As Sales Manager for Meetings and Events, you will oversee and direct all aspects of the hotel's strategies of selling and executing concerning the areas of Conference and Banqueting with special emphasis on Outside Catering. You will work with operations to ensure successful conference and banqueting and outside catering events for our clients.
At Holiday Inn we want people who are friendly, welcoming and full of life; people who are always finding ways to make every guest's experience an enjoyable one.
**Duties and Responsibilities**
**Financial returns:**
+ Maintain files, records and reports as it pertains to: budgets, contacts, planning activities, time lines, contracts, purchase orders and post meeting notes. Complete forecasts, plans, and productivity reports for management.
+ Participate in the preparation of the annual departmental operating budget and financial plans. Monitor budget and upsell products and services while minimising waste to increase revenue.
+ Negotiate food and beverage prices, function space, and hotel services within approved departmental booking guidelines.
+ Achieves the monthly and annual personal target contributing to the Sales revenue.
**People:**
+ Assign work, and establish performance and development goals for team members. Provide regular feedback to help manage conflict and improve team member performance.
+ Educate and train team members in compliance with brand and service standards, and governmental regulations. Ensure staff has the tools, training, and equipment to carry out job duties.
+ Promote teamwork and quality service through daily communication and coordination with other departments. Ensure appropriate staffing levels based on guest volume. Interact with outside contacts: Guests, Vendors, and other contacts as needed.
**Guest experience:**
+ Responsible for Small to Medium sized Events / Groups as approved by the Assistant Director of Sales Meetings & Events. You will be responsible for the successful outcome of assigned programs from pre-arrival through to post-departure; liaising, coordinating and attending meetings as required.
+ Assemble and distribute consistent, concise group resumes and banquet event orders that clearly represent a convention's every requirement for all departments. You will work closely with the client and key hotel departments throughout the duration of the conference, being available to assist guests at the appropriate times, driving excellent customer satisfaction scores.
+ Provide guests with information (example: loyalty programmes, area attractions, restaurants, facility information) to enhance guest experience.
+ Conduct banquet and catering facility tours and entertain clients to enhance the guest's meeting/banquet experience.
+ Assist clients with menu planning, food and beverage coordination, table arrangements, decoration options, etc.
+ Arrange all details of meetings and conventions to include room set-ups, staging, lighting, audiovisual, traffic flow, menus, décor, entertainment, group room blocks, and VIP services.
+ Plan and conduct pre-event and post-event meetings with clients and catering staff to determine potential enhancements to the guest experience.
**Responsible business:**
+ Develop awareness and reputation of the hotel and the brand in the local community.
+ Coordinate safety and security initiatives to ensure meetings flow smoothly with minimal interruptions or problems. Coach and advise clients on meeting options and alternatives that potentially reduce waste, save energy and have a minimal impact on the environment.
+ Perform other duties as assigned. May also serve as manager on duty.
**Accountability**
Meeting Catering Sales/Banqueting/Events target along with the desired service standards.
**Qualifications and Requirements**
Minimum of 4-year Sales experience in 4* or 5* Hotel property
· Hospitality degree or equivalent
· Excellent customer relations, problem solving and time management skills
· Proficient knowledge of Microsoft Office and Opera Sales
· Proven ability to creating new business opportunities
· Assertive, professional and positive with a proven ability to develop in a team environment
· Must be able to work independently and maintain a positive attitude within a very busy environment
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
Mgr-Catering Sales
Posted 2 days ago
Job Viewed
Job Description
**Job Number**
**Job Category** Sales & Marketing
**Location** Courtyard by Marriott Mahabaleshwar, 19/B Metgutad, Panchgani-Mahabaleshwar Road, Mahabaleshwar, Maharashtra, India, VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
The Catering Sales Manager is responsible for contracting and closing local catering and social business and ensuring that business is turned over properly and in a timely fashion for quality service delivery. The position is responsible for achieving catering revenue goals by actively up-selling each business opportunity to maximize revenue. The incumbent implements the brand's service strategy and applicable brand initiatives in all aspects of the sales process and drives customer loyalty by delivering service excellence throughout each customer experience.
**CANDIDATE PROFILE**
**Education and Experience**
- High school diploma or GED; 2 years experience in the sales and marketing, guest services, front desk, or related professional.
OR
- 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required.
**CORE WORK ACTIVITIES**
**Managing Sales Activities**
- Manages sales efforts for the hotel including local corporate and social catering.
- Works collaboratively with off-property sales channels (e.g., Sales Office, Area Sales, EST) to ensure sales efforts are coordinated, complementary and not duplicative.
- Responds to incoming catering opportunities for the hotel.
- Identifies, qualifies and solicits new catering business to achieve personal and hotel revenue goals.
- Understands the overall market - competitors' strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.
- Closes the best opportunities for the hotel based on market conditions and hotel needs.
- Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.
- Designs, develops and sells creative catered events.
- Maximizes revenue by up-selling packages and creative food and beverage.
- Manages catering sales revenue and operation budgets, and provides forecasting reports.
- Develops menus which drive sales.
- Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
- Participates in and practices daily service basics of the brand.
- Monitors the effective resolution of guest issues that arise as a result of the sales process by creating mechanisms to channel issues to property leadership and/or other appropriate stakeholders.
- Ensures successful performance by increasing revenues, controlling expenses and providing a return on investment for the owner and the company.
**Providing Exceptional Customer Service**
- Interacts effectively with sales, kitchen, vendors, competitors, local community, catering associations and other hotel departments in order to ensure guest satisfaction.
- Executes and supports the company's Customer Service Standards and hotel's Brand Standards.
- Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
- Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company.
- Gains understanding of the hotel's primary target customer and service expectations; serve the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.
- Develops a close working relationship with operations to ensure execution of strategies at the hotel level.
**Additional Responsibilities**
- Performs other duties, as assigned, to meet business needs.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
At Courtyard, we're passionate about better serving the needs of travelers everywhere. It's what inspired us to create the first hotel designed specifically for business travelers, and it's why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We're looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve - all while having fun.
In joining Courtyard, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
Catering Sales Coordinator
Posted 2 days ago
Job Viewed
Job Description
**Job Number**
**Job Category** Sales & Marketing
**Location** Four Points by Sheraton Nashik, Plot No.2 S No. 804/A Yashika Plaza, Nashik, Maharashtra, India, VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing, copying). Prepare sales-related documents throughout the sales process (e.g., proposals, contracts, or banquet event orders). Promote awareness of brand image internally and externally. Gather materials and assemble information packages (e.g., brochures, promotional materials). Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott. Enter, retrieve, reconcile, and verify information (e.g., commissions, leads, third parties) in software involved in the sales process. Answer guest questions about property facilities/services (e.g., hours of operation, rates and room types, packages, promotions, entertainment, restaurants, special events). Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Where timeless classics are woven with modern details. Where business meets pleasure. Where even when travelers are global, they can experience the local. As a member of the team, you will become part of our united Four Points by Sheraton community where everyone is welcome, we support each other, and every hotel matters. We provide exactly what guests need in an uncomplicated way. If you are seeking opportunities to put guests at ease in a friendly, genuine and approachable environment, join our team. In joining Four Points, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
Manager-Catering Sales
Posted 2 days ago
Job Viewed
Job Description
**Job Number**
**Job Category** Sales & Marketing
**Location** Sheraton Grand Bengaluru Whitefield Hotel and Convt, Prestige Shantiniketan, Bengaluru, Karnataka, India, VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
The Catering Sales Manager is responsible for contracting and closing local catering and social business and ensuring that business is turned over properly and in a timely fashion for quality service delivery. The position is responsible for achieving catering revenue goals by actively up-selling each business opportunity to maximize revenue. The incumbent implements the brand's service strategy and applicable brand initiatives in all aspects of the sales process and drives customer loyalty by delivering service excellence throughout each customer experience.
**CANDIDATE PROFILE**
**Education and Experience**
- High school diploma or GED; 2 years experience in the sales and marketing, guest services, front desk, or related professional.
OR
- 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required.
**CORE WORK ACTIVITIES**
**Managing Sales Activities**
- Manages sales efforts for the hotel including local corporate and social catering.
- Works collaboratively with off-property sales channels (e.g., Sales Office, Area Sales, EST) to ensure sales efforts are coordinated, complementary and not duplicative.
- Responds to incoming catering opportunities for the hotel.
- Identifies, qualifies and solicits new catering business to achieve personal and hotel revenue goals.
- Understands the overall market - competitors' strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.
- Closes the best opportunities for the hotel based on market conditions and hotel needs.
- Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.
- Designs, develops and sells creative catered events.
- Maximizes revenue by up-selling packages and creative food and beverage.
- Manages catering sales revenue and operation budgets, and provides forecasting reports.
- Develops menus which drive sales.
- Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
- Participates in and practices daily service basics of the brand.
- Monitors the effective resolution of guest issues that arise as a result of the sales process by creating mechanisms to channel issues to property leadership and/or other appropriate stakeholders.
- Ensures successful performance by increasing revenues, controlling expenses and providing a return on investment for the owner and the company.
**Providing Exceptional Customer Service**
- Interacts effectively with sales, kitchen, vendors, competitors, local community, catering associations and other hotel departments in order to ensure guest satisfaction.
- Executes and supports the company's Customer Service Standards and hotel's Brand Standards.
- Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
- Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company.
- Gains understanding of the hotel's primary target customer and service expectations; serve the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.
- Develops a close working relationship with operations to ensure execution of strategies at the hotel level.
**Additional Responsibilities**
- Performs other duties, as assigned, to meet business needs.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
When you join the Sheraton family, you become a member of its global community. We've been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you're a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be 'The World's Gathering Place'. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
Asst. Sales Manager- Catering Sales
Posted 2 days ago
Job Viewed
Job Description
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
Account Management
Posted 2 days ago
Job Viewed
Job Description
As a member of the Digital Natives Startups Team, you will discover, connect, and grow sales relationships with the most promising software startups. You'll help founders and leaders as they build products, achieve product-market fit, and accelerate growth on the Microsoft Cloud and AI platform.
In this role, you will:
+ Lead and coordinate the **One Microsoft team** to drive startup success and adoption of Azure and AI.
+ Build trusted relationships with a strategic portfolio of high-potential startups, serving as their main point of contact.
+ Orchestrate technical, business, and partner resources across Microsoft-from Engineering and Marketing to Finance and Legal-to deliver customer outcomes.
+ Execute deals that unlock visibility, competitive growth, and revenue for both the startup and Microsoft.
We're looking for an inclusive, customer-obsessed, and entrepreneurial leader who thrives in dynamic environments. This is a unique chance to join one of Microsoft's fastest-growing businesses, operating with startup agility and high-performance ambition, backed by senior leadership commitment and investment.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.
**Responsibilities**
+ Growth & Transformation Business Leader and Startup Advocate:
+ Proactively engage with the start-ups to accelerate revenue growth, drive business outcomes, while the goal of helping startups realize their full potential.
+ Trusted Adviser:
+ Earn and maintain trust with startup founders by understanding their needs and addressing them with the right Microsoft solutions; operating with high empathy for founders to build mutually winning scenarios for startups as well as Microsoft.
+ Deal Negotiator and Closer:
+ Lead negotiation with existing startups in mid to long-term planning to form a strategically constructed deal. Engage and negotiate internally with key stakeholders (e.g., product, engineering, finance, legal, sales, marketing) to move opportunities forward with.
+ Coordinate with all necessary internal stakeholders in the deal to assure that the deal is closed successfully and in a compliant manner.
+ Stakeholder Management:
+ Ensure high potential startups have access to the right resources across Customer Architects, Engineering and Product Groups.
+ Sales Leader:
+ Ensure each startup has a valuable and strategic relationship with Microsoft; driving business growth and transformation through strategic thinking, sales execution, and influence.
+ Strategic Thinker and Market Experience:
+ Accountable for identifying growth opportunities with high potential startups leveraging deep domain/industry knowledge to develop creative and innovative solutions for startups to improve optimization and workflow. Proactively demonstrates thought leadership, opportunities for improvement, best practices, and learnings internally and externally as appropriate.
**Qualifications**
**Required/minimum qualifications**
+ Master's degree in business administration AND 2+ years' experience working in an industry (e.g., financial services, retail, manufacturing, healthcare, energy, government, education) and/or driving digital transformation
+ OR bachelor's degree in business, Technology, or related field AND 3+ years' experience working in a relevant industry (e.g., financial services, retail, manufacturing, healthcare, energy, government, education) and/or driving digital transformation
+ OR equivalent experience.
+ 2+ years of experience successfully selling to startups and early-stage software development companies, demonstrating an understanding of their unique business needs and growth dynamics.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
Account Management Intern
Posted 5 days ago
Job Viewed
Job Description
As an Account Management Intern , you will assist the client servicing team in supporting client relationships and ensuring the smooth execution of campaigns. This internship will provide you with valuable exposure to the media and digital marketing industry.
Responsibilities:
Learn and understand the client’s brand identity, core values, and unique selling points to contribute effectively to campaign support.
Assist in performing quality checks on content and help manage the posting of content across social media platforms under supervision.
Support senior team members in receiving, decoding, and executing new briefs and campaigns.
Help in creating and updating weekly Job Status Reports (JSRs) to monitor campaign progress.
Collaborate with the creative team to ensure campaigns align with the brand’s tone, voice, and identity.
Gather data and inputs to assist in preparing social media and brand analysis reports.
Participate in brainstorming sessions with cross-functional teams to ideate and conceptualise content calendars and campaigns.
Provide support in Online Reputation Management (ORM) activities as needed.
Conduct routine hygiene checks and coordinate with Media, SEO, and Web teams to ensure smooth task execution.
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Account Management Associate
Posted 5 days ago
Job Viewed
Job Description
AdPushup (by Geniee) is an award-winning ad revenue optimization platform and a Google Certified Publishing Partner (GCPP). We help web publishers grow their revenue through cutting-edge technology, premium demand partnerships, and expert ad operations.
With 100% year-over-year growth over the past several years, our success is driven by a diverse team of engineers, marketers, product specialists, and customer success professionals. In 2021, AdPushup was recognized as a Great Place to Work , celebrating our collaborative culture and shared vision.
If you’re looking to work in a high-growth, transparent, and performance-driven environment, AdPushup is the place for you.
Role Overview
We are looking for an Account Management Associate who will be a key customer advocate within our organization. In this dual role, you’ll be responsible for both customer success and account management functions. Your goal will be to build strong relationships with our publishers, address their needs proactively, and ensure optimal performance of their ad setups using AdPushup solutions.
Key Responsibilities
- Develop a deep understanding of AdPushup’s product and the display advertising ecosystem.
- Understand and cater to the unique needs of each assigned account.
- Resolve customer queries promptly and effectively.
- Collaborate with internal teams (tech, product, operations) to resolve issues and implement solutions.
- Educate users on how to use the platform effectively.
- Conduct QBRs and drive efforts to increase the lifetime value of your assigned accounts
- Foster long-term relationships with customers by delivering consistent value and support.
What We’re Looking For
- Strong problem-solving skills and a proactive attitude.
- Curious, data-driven mindset with a willingness to experiment and optimize.
- Excellent verbal and written communication skills.
- A collaborative team player who thrives in a fast-paced environment.
- Knowledge of web analytics, ad networks (AdSense, AdX, DFP), A/B testing, and SaaS products.
- Basic understanding of HTML, JavaScript, and ad operations is a plus.
Why Join Us?
- A culture that values autonomy, transparency, and ethical work practices.
- A supportive team of talented peers who appreciate your contributions.
- Continuous opportunities for growth and learning beyond your comfort zone.
- Flexible remote work policy focused on output and performance.
- Office perks including snacks and catered lunch (for those working from our HQ).
- Open and honest communication at every level of the organization.
Apply Now
If you’re passionate about customer success, digital advertising, and working in a high-growth tech environment, we’d love to hear from you.
Account Management Intern
Posted 5 days ago
Job Viewed
Job Description
As an Account Management Intern , you will assist the client servicing team in supporting client relationships and ensuring the smooth execution of campaigns. This internship will provide you with valuable exposure to the media and digital marketing industry.
Responsibilities:
Learn and understand the client’s brand identity, core values, and unique selling points to contribute effectively to campaign support.
Assist in performing quality checks on content and help manage the posting of content across social media platforms under supervision.
Support senior team members in receiving, decoding, and executing new briefs and campaigns.
Help in creating and updating weekly Job Status Reports (JSRs) to monitor campaign progress.
Collaborate with the creative team to ensure campaigns align with the brand’s tone, voice, and identity.
Gather data and inputs to assist in preparing social media and brand analysis reports.
Participate in brainstorming sessions with cross-functional teams to ideate and conceptualise content calendars and campaigns.
Provide support in Online Reputation Management (ORM) activities as needed.
Conduct routine hygiene checks and coordinate with Media, SEO, and Web teams to ensure smooth task execution.
Lead - Account Management
Posted 5 days ago
Job Viewed
Job Description
ROLE OVERVIEW
As the Lead – Account Management , you will be the strategic driver behind key client relationships, overseeing Account Managers and ensuring exceptional service delivery. This role demands strong leadership, client-handling expertise, and a proactive mindset to foster business growth. You will serve as the bridge between clients and internal teams, ensuring all deliverables meet the highest standards while aligning with client goals and timelines.
KEY RESPONSIBILITIES
Client Engagement & Strategy
Own and nurture high-value client relationships with a long-term partnership mindset.
Ensure a seamless onboarding experience for new clients, setting the tone for successful collaboration.
Lead regular client interactions – through calls, emails, and meetings – to ensure satisfaction, gather feedback, and align on expectations.
Address and resolve client queries or escalations promptly and professionally.
Identify upsell and cross-sell opportunities to drive account growth and increase revenue.
Present strategic recommendations, performance reports, and project progress updates.
Team Leadership & Development
Mentor and manage a team of Account Managers to ensure consistent and high-quality service delivery.
Review client briefs with Account Managers to ensure accuracy, clarity, and alignment with scope.
Guide the team to meet departmental KPIs and individual performance goals.
Coach team members, conduct regular check-ins, and support career growth.
Project Oversight & Delivery
Coordinate cross-functional collaboration across Creative, Tech, Analytics, and Operations teams to ensure projects are executed on time and within budget.
Oversee the quality of deliverables across all stages and ensure alignment with client expectations.
Monitor project workflows, troubleshoot bottlenecks, and implement process improvements.
Maintain accurate documentation, briefs, and client communications.
Reporting & Financial Management
Own reporting schedules – weekly, fortnightly, and monthly – covering project performance, client satisfaction, and revenue metrics.
Track project budgets, profitability, and financial performance of client accounts.
Ensure alignment of team output with the defined Scope of Work and commercial agreements.
Process Excellence & Innovation
Continuously evaluate and enhance internal workflows and account management processes.
Standardize best practices across teams and ensure adherence to SOPs.
Foster a collaborative and communicative work environment across departments.
SKILLS & EXPERIENCE REQUIRED
4–6 years of experience in client servicing/account management, with at least 2–3 years in a leadership role.
Proven ability to manage large clients/account across sectors or verticals.
Strong team management and mentoring skills.
Excellent written and verbal communication.
Exceptional organizational and time-management skills.
Strong commercial acumen with experience in managing budgets and financial reporting.
Advanced proficiency in MS Office Suite (Word, Excel, PowerPoint), and familiarity with project management tools (e.g., Asana, Trello, MS Project, Monday.com).
Experience in digital marketing, creative services, or tech-driven projects is a plus.
WHAT WE’RE LOOKING FOR
A people-first leader who inspires trust and brings out the best in others.
A strategic thinker who can balance client needs with internal capabilities.
A proactive problem-solver and process improver.
A detail-oriented executor who doesn't lose sight of the big picture.
A collaborative communicator who ensures smooth coordination across teams.