13,193 Catering Sales jobs in India

Job Responsibilities

*Responds to and co-ordinates all internal meeting requests.

*Establishes rapport with the guests maintaining effective customer relationships and handles enquiries, requests and complaints on the services provided. 

*Responsible towards contracts, bookings and raising invoices.

*Responds to and co-ordinates all internal meeting requests. 

*Checks timely responses for online and offline queries.

*Works as a one point contact and consultant to guest from the first call till the day of the event contracting bookings and raising invoices.

*Ensures timely dissemination of information to all concerned departments by the team members for effective event planning. 

Job Requirements

*Provides customer intelligence in evaluating the market and economic trends that may lead to changes in sales strategy to meet or exceed customer expectations.

*Develops strong partnerships with local organizations to further increase brand/product awareness.

*Develops and manages internal key stakeholder relationships.

Job Responsibilities

Sales Tools & Techniques

Budgeting & Forecasting

Knowledge of HR, Training, Sustainability

Business Acumen

Written, Verbal & Communication

Contract Management

Negotiation Skills

Pricing & Selling Techniques

Job Responsibilities

Assist the Assistant Manager / Manager to coordinate the activities related to conference/events in the hotel.

Liaise with other departments to ensure preparations are executed according to requirements.

JOB SUMMARY 

The Catering Sales Manager is responsible for contracting and closing local catering and social business and ensuring that business is turned over properly and in a timely fashion for quality service delivery. The position is responsible for achieving catering revenue goals by actively up-selling each business opportunity to maximize revenue. The incumbent implements the brand’s service strategy and applicable brand initiatives in all aspects of the sales process and drives customer loyalty by delivering service excellence throughout each customer experience.

CANDIDATE PROFILE 

Education and Experience

• High school diploma or GED; 2 years experience in the sales and marketing, guest services, front desk, or related professional.

OR

• 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required.

CORE WORK ACTIVITIES 

Managing Sales Activities

• Manages sales efforts for the hotel including local corporate and social catering.

• Works collaboratively with off-property sales channels (., Sales Office, Area Sales, EST) to ensure sales efforts are coordinated, complementary and not duplicative.

• Responds to incoming catering opportunities for the hotel.

• Identifies, qualifies and solicits new catering business to achieve personal and hotel revenue goals.

• Understands the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.

• Closes the best opportunities for the hotel based on market conditions and hotel needs.

• Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.

• Designs, develops and sells creative catered events.

• Maximizes revenue by up-selling packages and creative food and beverage.

• Manages catering sales revenue and operation budgets, and provides forecasting reports.

• Develops menus which drive sales.

• Executes and supports the operational aspects of business booked (., generating proposal, writing contract, customer correspondence).

• Participates in and practices daily service basics of the brand.

• Monitors the effective resolution of guest issues that arise as a result of the sales process by creating mechanisms to channel issues to property leadership and/or other appropriate stakeholders.

• Ensures successful performance by increasing revenues, controlling expenses and providing a return on investment for the owner and the company.

Providing Exceptional Customer Service

• Interacts effectively with sales, kitchen, vendors, competitors, local community, catering associations and other hotel departments in order to ensure guest satisfaction.

• Executes and supports the company’s Customer Service Standards and hotel’s Brand Standards.

• Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.

• Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company.

• Gains understanding of the hotel’s primary target customer and service expectations; serve the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.

• Develops a close working relationship with operations to ensure execution of strategies at the hotel level.

Additional Responsibilities 

• Performs other duties, as assigned, to meet business needs.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

In the heart of Worli - the business hub of India’s largest city and close to the entertainment and commercial district of Lower Parel, Four Seasons Hotel Mumbai is a chic urban oasis with an intimate, boutique atmosphere. The brand's first hotel in India, Four Seasons Hotel Mumbai echoes 'Powerhouse Luxury' in the city that never sleeps. Known for unparalleled food & beverage options such as those at AER Mumbai, an award-winning rooftop bar, as well as San:Qi, a city-favourite pan-Asian restaurant with wine bar, private dining rooms, four open-style kitchens overseen by master craftsmen and an extensive menu offering Indian, Chinese, Thai and Japanese delicacies.

Basic Function:

Secure and service ‘Catering’ Business from the Social and Corporate Market, through active and effective promotion, solicitation, and prospecting, while maintaining FS standards and maximizing revenue/profit potential.

Role and Responsibilities:

Actively solicit new business and respond to inquiries with the intention of confirming profitable catering business and achieving Quarterly Sales Goals. Maintain an active trace/follow-up system on all inquiries and personal sales calls.

Conduct property tours and entertain planners of meetings, social events, and weddings.

Plan and/or attend and/or participate in meetings with hotel staff and clients, including but not exclusive to: Morning Operations Briefing, Morning CS Briefing, Resume Meeting, Banquet Event Order Meeting, Sales Meeting, Pre-Convention Meetings, Bi-Monthly Board of Operations, Menu Tastings, and Planning Visits. (5%)

Coordinate the sales efforts between sales department and catering to insure proper utilization of function space to yield maximum revenues.

Finalize the requirements of confirmed bookings while maximizing revenue potential through up selling and ensuring effective communication both written (Resumes, BEO, Daily Reports) and personal contact with all departments for the success of the event. Ensure accuracy of Banquet Checks and provide bill review on completion of program or event. Prepare a monthly booking report.

Keep Director of Catering/Catering Conference Services promptly and fully informed of all problems or unusual matter so prompt corrective action can be taken where appropriate.

Supervise the execution of banquet events. Review all function space with banquet manager and when required head house attendant. Ensure satisfaction of client at the outset of all events.

Respond according to the crisis management plan to any resort emergency or safety situation. 

Proactively go out to the respective designated areas of sales calls.

Work closely with “sales buddy” and coordinate all the task related to sales.

Comply with Four Seasons standards for sales and marketing, while working harmoniously and professionally with co-workers and planning committee.

Comply with Four Seasons Category One and Two Work Rules and Standards of Conduct as set forth in EmPact.

Assist Conference Services Department as required, particularly during large group movements

Mentor and develop Administrative staff for future career growth

Assist with all guest inquires within the Sales, Marketing and Conference Services Department, including assistance with high telephone volume and walk-in site inspections.

Perform other tasks or projects as assigned by hotel management

Provide input on the marketing plan and budget.

Be fully versed in the facilities and capabilities of the resorts competitive set. Maintain a visible presence in the community through involvement with Industry associations

Assist in developing and executing projects for assigned market areas to increase catering activity, volume and profit.

Knowledge and Skills

Education: College Education preferred

Experience: 3-5 years previous catering sales and/or banquet assistant manager/captain experience.

Skills and Abilities: Excellent reading, writing and oral proficiency in the English language.

Strong selling and interpersonal skills.

High level of creativity.

Attention to detail.

Ability to handle multiple tasks and make decisions in a fast paced client driven environment.

Ability to work long and irregular hours, weekends and evenings

Delphi Sales and Catering Computer Software, MS Word, Excel, and ability to use e-mail and the Internet.

Marriott International souscrit au principe de l’égalité d’accès à l’emploi. Nous sommes attachés à recruter un effectif diversifié et à soutenir une culture inclusive qui donne la priorité aux individus. Nous nous engageons à respecter des principes de non-discrimination envers tous les individus protégés, par exemple les personnes handicapées et les anciens combattants, et envers toute autre base couverte par la législation applicable.

Chez Westin, nous offrons à notre clientèle la possibilité de reprendre le contrôle et d'améliorer son bien-être lorsqu'elle en a le plus besoin, afin qu'elle puisse donner le meilleur d'elle-même. Pour réaliser notre mission qui est de devenir la première enseigne de bien-être dans le secteur de l'hôtellerie, nous recherchons des employés et employées dont la passion et la motivation donneront vie à notre offre unique. Nous souhaitons que nos employés et employées se sentent bien, au sein de nos établissements comme en dehors. Si vous êtes une personne passionnée, active, soucieuse de son bien-être, optimiste et audacieuse, vous êtes la personne idéale pour travailler chez Westin. Choisissez une entreprise qui vous donne la possibilité de donner le meilleur de vous-même, de donner un sens à votre vie professionnelle, de faire partie d'une incroyable équipe internationale et de devenir la meilleure version de vous-même.

Job Responsibilities

Conduct thorough market research to identify opportunities and challenges within the industry landscape.

Define product requirements and develop sales strategies to promote our offerings effectively.

Cultivate and nurture relationships with key accounts to generate sales and gather valuable market feedback.

Collaborate with internal teams to plan and execute sales strategies that align with business objectives.

Proactively identify new opportunities and partnerships to expand our market reach.

Forecast revenue and plan effectively for banquets, ODC, F&B outlet, and commercial segments.

Liaise with hotels to coordinate daily sales activities and ensure customer satisfaction.

Stay informed about hospitality trends, changing customer needs, and industry developments.

Develop and maintain a comprehensive market/client list, tracking progress regularly.

Coordinate with Production and Operations Management to tailor offerings to market requirements.

Job Requirements

Skills and Knowledge Required:

Excellent analytical, sales, and interpersonal skills.

Strong people and business management capabilities.

Commercial awareness and problem-solving skills.

In-depth Ahmedabad market knowledge and the ability to adapt to changing trends.

Entrepreneurial mindset with a focus on results.

Proficient in negotiation, communication, and independent work.

Solid understanding of market research and proficiency in MS Office.

Fluency in English, Hindi, and Gujarati.

Effective presentation skills.

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

In the heart of Worli - the business hub of India’s largest city and close to the entertainment and commercial district of Lower Parel, Four Seasons Hotel Mumbai is a chic urban oasis with an intimate, boutique atmosphere. The brand's first hotel in India, Four Seasons Hotel Mumbai echoes 'Powerhouse Luxury' in the city that never sleeps. Known for unparalleled food & beverage options such as those at AER Mumbai, an award-winning rooftop bar, as well as San:Qi, a city-favourite pan-Asian restaurant with wine bar, private dining rooms, four open-style kitchens overseen by master craftsmen and an extensive menu offering Indian, Chinese, Thai and Japanese delicacies.

Basic Function:

Secure and service ‘Catering’ Business from the Social and Corporate Market, through active and effective promotion, solicitation, and prospecting, while maintaining FS standards and maximizing revenue/profit potential.

Role and Responsibilities:

Actively solicit new business and respond to inquiries with the intention of confirming profitable catering business and achieving Quarterly Sales Goals. Maintain an active trace/follow-up system on all inquiries and personal sales calls.

Conduct property tours and entertain planners of meetings, social events, and weddings.

Plan and/or attend and/or participate in meetings with hotel staff and clients, including but not exclusive to: Morning Operations Briefing, Morning CS Briefing, Resume Meeting, Banquet Event Order Meeting, Sales Meeting, Pre-Convention Meetings, Bi-Monthly Board of Operations, Menu Tastings, and Planning Visits. (5%)

Coordinate the sales efforts between sales department and catering to insure proper utilization of function space to yield maximum revenues.

Finalize the requirements of confirmed bookings while maximizing revenue potential through up selling and ensuring effective communication both written (Resumes, BEO, Daily Reports) and personal contact with all departments for the success of the event. Ensure accuracy of Banquet Checks and provide bill review on completion of program or event. Prepare a monthly booking report.

Keep Director of Catering/Catering Conference Services promptly and fully informed of all problems or unusual matter so prompt corrective action can be taken where appropriate.

Supervise the execution of banquet events. Review all function space with banquet manager and when required head house attendant. Ensure satisfaction of client at the outset of all events.

Respond according to the crisis management plan to any resort emergency or safety situation. 

Proactively go out to the respective designated areas of sales calls.

Work closely with “sales buddy” and coordinate all the task related to sales.

Comply with Four Seasons standards for sales and marketing, while working harmoniously and professionally with co-workers and planning committee.

Comply with Four Seasons Category One and Two Work Rules and Standards of Conduct as set forth in EmPact.

Assist Conference Services Department as required, particularly during large group movements

Mentor and develop Administrative staff for future career growth

Assist with all guest inquires within the Sales, Marketing and Conference Services Department, including assistance with high telephone volume and walk-in site inspections.

Perform other tasks or projects as assigned by hotel management

Provide input on the marketing plan and budget.

Be fully versed in the facilities and capabilities of the resorts competitive set. Maintain a visible presence in the community through involvement with Industry associations

Assist in developing and executing projects for assigned market areas to increase catering activity, volume and profit.

Knowledge and Skills

Education: College Education preferred

Experience: 3-5 years previous catering sales and/or banquet assistant manager/captain experience.

Skills and Abilities: Excellent reading, writing and oral proficiency in the English language.

Strong selling and interpersonal skills.

High level of creativity.

Attention to detail.

Ability to handle multiple tasks and make decisions in a fast paced client driven environment.

Ability to work long and irregular hours, weekends and evenings

Delphi Sales and Catering Computer Software, MS Word, Excel, and ability to use e-mail and the Internet.

**Additional Information**
**Job Number**
**Job Category** Sales & Marketing
**Location** The St. Regis Mumbai, 462, Senapati Bapat Marg, Mumbai, Maharashtra, India, VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Management
**JOB SUMMARY**
Functions as the business leader of the property's Catering Sales Department and manages the property's reactive and proactive catering sales efforts. Shares responsibility for achieving revenue goals, guest and associate satisfaction and the financial performance of the department. Implements the brand's service strategy and applicable brand initiatives in all aspects of the sales process. Provides day to day leadership to a team of on-property catering sales associates. Partners with key stakeholders within Area Sales to receive warms leads for more in-depth qualification of the business for the property. Partners with Event Management and hotel operations to sell products and services that the hotel has the ability to successfully execute. Verifies a seamless turnover from sales to operations and back to sales while consistently delivering a high level of service. Maintains accountability for verifying that the team maximizes revenue opportunities by up-selling and accurately forecasting (e.g., catering and group rooms) for all events.
**CANDIDATE PROFILE**
**Education and Experience**
**Required:**
- 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 4 years experience in the sales and marketing or related professional area.
OR
- 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing or related professional area.
**Preferred:**
- 4 year college degree.
**CORE WORK ACTIVITIES**
**Managing Sales Activities**
- Manages the catering sales efforts for the hotel including local and group/convention business.
- Solicits/books local catering business and develops group business.
- Develops and manages catering sales revenue and operation budgets, and provides forecasting reports.
- Works with the management team to create and implement a catering sales/marketing plan addressing revenue, customers and market.
- Develops menus that drive sales.
- Assists with selling, implementation and follow-through of catering promotions.
- Executes and supports Marriott's Customer Service Standards and hotel's Brand Standards.
- Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
- Participates in and practices daily service basics of the brand (e.g.,, Marriott Hotels & Resorts (MHR) Spirit to Serve Daily Basics, Renaissance Hotels and Resorts (RHR) Savvy Service Basics, Courtyard, SpringHill Suites, Fairfield Inn Basics of the Day, Residence Inn Daily Huddle, or TownePlace Suites Morning Meeting).
- Coordinates and deploys catering sales resources on-property to establish pull-through and sustainment of catering sales strategies and selling solutions. Develops a close working relationship with operations to execute strategies at the hotel level.
- Verifies that the property implements a seamless turnover from sales to operations and back to sales while consistently delivering high level of service.
- Monitors the effective resolution of guest issues that arise as a result of the sales process by creating mechanisms to channel issues to property leadership and/or other appropriate stakeholders.
- Maintains successful performance by increasing revenues, controlling expenses and providing a return on investment for the owner and Marriott International.
- Implements the brand's service strategy and applicable brand initiatives in all aspects of the sales process.
- Performs other duties, as assigned, to meet business needs.
**Building Successful Relationships**
- Interacts effectively with guests/clients, sales and kitchen, vendors, competitors, local community, catering associations and other hotel departments in order to monitor guest satisfaction.
- Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and monitoring their satisfaction before and during their program/event.
- Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to Marriott.
- Gains understanding of the hotel's primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.
- Partners with key stakeholders within Area Sales to receive warms leads for more in-depth qualification of the business for the property.
- Partners with Event Management and hotel operations to sell products and services that the hotel has the ability to successfully execute.
**Leadership**
- Manages and directs the on-property catering sales managers to achieve hotel revenue goals by proactively targeting current and new high value accounts in the market and implementing effective catering sales deployment strategies to grow market share.
- Partners with Human Resources (HR) to attract, develop and retain the right people in order to support the strategic priorities of the market.
- Creates effective structures, processes, jobs and performance management systems are in place.
- Sets goals and expectations for direct reports using the Leadership Performance Process (LPP), align performance and rewards, addresses performance issues and holds staff accountable for successful results.
- Forecasts talent needs and manages talent acquisition strategy with HR to minimize lost time due to turnover.
- Keeps an active list of the competition's best sales people and executes a recruitment and acquisition plan with HR.
- Supports tools and training resources to educate sales associates on winning catering solutions.
- Champions leadership development and workforce planning priorities by assessing, selecting, retaining and developing diverse, high-caliber talent that can lead the organization today and strengthen the leadership bench for the future; continues to upgrade the sales & marketing talent; works with HR to anticipate future talent needs based on business growth plans.
- Identifies, trains and mentors catering sales associates.
- Transfers functional knowledge and develop catering sales skills of other discipline managers.
- Shares responsibility for achieving revenue goals, guest and associate satisfaction and the financial performance of the department.
- Provides day to day leadership to a team of on-property catering sales associates.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.