48 Certification Auditor jobs in India

Job description

Role and Key Responsibilities:

 • Conduct Quality audits on Calls and share feedback with agents.

 • Conduct compliance and Quality checks and ensure timely reporting.

 • Drive continuous improvement - make recommendations and drive improvement.

 • Strengthen Quality management processes/ framework to improve quality delivery.

 • Ensure data management for all deliverables and be accessible without any delay.

 • Participate in internal & external calibrations to ensure consistent scoring &
feedback delivery approach.

 Key skills & knowledge:

 • Minimum 6 months experience into BPO/call centre as Quality Auditor

 • Understanding of the Audit & Coaching process.

 • Good verbal and written communication skills.

 • Hands on experience in MS Excel, Power Point presentations and Reporting
knowledge.

 Perks & Benefits:

Company payroll
Pick up & drop facility from Kopar Khairane Railway Station.
Attendance bonus

DATAMARK, Inc. is on the lookout for a committed and detail-oriented Quality Auditor to enhance our operations. As a key player in the business process outsourcing industry, DATAMARK values excellence and precision in all our services. The Quality Auditor will be essential in assessing and ensuring the quality of our various processes and services through detailed auditing practices.

The ideal candidate will be responsible for maintaining and improving the company’s quality standards as outlined by project requirements and client specifications. This role also involves understanding quality metrics and their impact on overall project performance.

• Fully understand and document the process flow.
• Familiarize with the quality standards set by clients and the requirements of different projects.
• Consistently meet daily quality audit targets and adhere to audit patterns.
• Provide timely and constructive feedback to team members to enhance their quality performance.
• Stay updated on process changes and communicate effectively with team members regarding these updates.
• Analyze team performance data on quality metrics and develop action plans for improvement.

Requirements

• Minimum Qualifications:
• Education Requirement: High School diploma or equivalent.
• Field Experience:
• At least 6 months of experience in a related project with proven performance.
• Position Experience:
• Minimum 6 months experience in a Quality Auditor role or similar capacity.
• Other Qualifications:
• Completion of at least 12 months with DATAMARK.
• A minimum of 6 months in the current process.
• No client escalations in the past 6 months.
• No behavioral or adherence issues reported in the last 6 months.

Work Environment:

• Sedentary work may be required: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force constantly to move objects, including the human body.
• The role requires close visual acuity for tasks such as preparing and analyzing data, transcribing, checking computer terminals, and extensive reading.
• The worker will not be substantially exposed to adverse environmental conditions typical of most office environments.

Job description

Job Responsibilities: • Monitor and evaluate chats, and emails 100+ in a day to ensure quality standards are met. • Identify areas of improvement and provide actionable feedback to agents. • Prepare and share weekly/monthly quality reports • Collaborate with training and operations teams to implement process improvements. • Conduct calibration sessions, quality session, Dip check, TNI, BQM, CSAT & DSAT Analysis to ensure consistency in evaluations. • Assist in updating quality guidelines and audit forms based on business needs. Skills & Requirements: • 1–3 years of experience in a QA role, preferably in a fintech, banking environment. • Strong analytical and communication skills, Fluent in Hindi and English is must • Candidates must graduate with any Stream • Attention to detail and a proactive attitude toward problem-solving. • Familiarity with QA tools and CRM systems and prepping the dashboards • knowledge of Excel is must • Its 7 days working shift with one rotational week off

CONTACT DETAILS : 

NAME - BHUMIKA CHORDIA 

NO. -

• Conduct audits of telecom infrastructure and installation projects, including cell sites and network equipment.
• Verify adherence to engineering specs, safety standards, and customer requirements.
• Identify, document, and report non-conformities and quality deviations.
• Prepare audit reports and communicate findings to management and engineering teams.
• Follow up corrective actions and verify resolutions.
• Support training initiatives by providing quality guidelines and feedback.
• Manage audit schedules and coordinate with teams.
• Maintain quality records according to standards (ISO or customer specs).
• Collaborate with cross-functional teams for process adoption.

• Occasionally travel for on-site inspections.

Job description

Role and Key
Responsibilities:

• Conduct Quality audits on Calls and share feedback with agents.

• Conduct compliance and Quality checks and ensure timely reporting.

• Drive continuous improvement - make recommendations and drive improvement.

• Strengthen Quality management processes/ framework to improve quality
delivery.

• Ensure data management for all deliverables and be accessible without any
delay.

• Participate in internal & external calibrations to ensure consistent
scoring & feedback delivery approach.

Contact Details

Name- Anushka Singh

contact no-

E-mail id-

Location: Faridabad

Experience: 8-12 Years

Education: BTech

Qualified Lead Auditor

Key Responsibilities

• Ensure the Quality Management System (QMS) conforms to API Q1 and ISO 9001 requirements.
• Establish, implement, and maintain processes needed for the QMS.
• Report QMS performance and improvement needs to the Global Management Representative.
• Initiate actions to address nonconformities and promote customer requirement awareness across the site.
• Conduct internal and supplier audits in compliance with company and industry documentation (API, ASME, ASNT, etc.).
• Prepare and deliver professional audit reports detailing nonconformities, compliance strengths, and improvement opportunities.
• Lead audit teams and make decisions based on evidence gathered.
• Guide internal teams and suppliers on corrective and preventive actions.
• Monitor and report supplier performance (quality, delivery, cost).
• Conduct supplier evaluations and re-evaluations.
• Assist in training new auditors and participate in client/accreditation audits.
• Maintain audit credentials and adhere to company policies, standards, and safety requirements.

Qualifications & Skills

Education & Certification:

• Bachelors degree in Engineering, Quality, or related field.
• IRCA/Exemplar Global certified ISO 9001 Lead Auditor.
• Completion of an approved ISO 9001 Lead Auditor course.

Experience:

• 8-12 years as a qualified lead auditor in manufacturing.
• Minimum 6 years in manufacturing environments, preferably oil & gas sector.
• Detailed knowledge of API Q1, API standards, and ISO 9001 QMS requirements.

Location: Faridabad

Experience: 8-12 Years

Education: BTech

Qualified Lead Auditor

Key Responsibilities

• Ensure the Quality Management System (QMS) conforms to API Q1 and ISO 9001 requirements.
• Establish, implement, and maintain processes needed for the QMS.
• Report QMS performance and improvement needs to the Global Management Representative.
• Initiate actions to address nonconformities and promote customer requirement awareness across the site.
• Conduct internal and supplier audits in compliance with company and industry documentation (API, ASME, ASNT, etc.).
• Prepare and deliver professional audit reports detailing nonconformities, compliance strengths, and improvement opportunities.
• Lead audit teams and make decisions based on evidence gathered.
• Guide internal teams and suppliers on corrective and preventive actions.
• Monitor and report supplier performance (quality, delivery, cost).
• Conduct supplier evaluations and re-evaluations.
• Assist in training new auditors and participate in client/accreditation audits.
• Maintain audit credentials and adhere to company policies, standards, and safety requirements.

Qualifications & Skills

Education & Certification:

• Bachelors degree in Engineering, Quality, or related field.
• IRCA/Exemplar Global certified ISO 9001 Lead Auditor.
• Completion of an approved ISO 9001 Lead Auditor course.

Experience:

• 8-12 years as a qualified lead auditor in manufacturing.
• Minimum 6 years in manufacturing environments, preferably oil & gas sector.
• Detailed knowledge of API Q1, API standards, and ISO 9001 QMS requirements.

Location: Faridabad

Experience: 8-12 Years

Education: BTech

Qualified Lead Auditor

Key Responsibilities

• Ensure the Quality Management System (QMS) conforms to API Q1 and ISO 9001 requirements.
• Establish, implement, and maintain processes needed for the QMS.
• Report QMS performance and improvement needs to the Global Management Representative.
• Initiate actions to address nonconformities and promote customer requirement awareness across the site.
• Conduct internal and supplier audits in compliance with company and industry documentation (API, ASME, ASNT, etc.).
• Prepare and deliver professional audit reports detailing nonconformities, compliance strengths, and improvement opportunities.
• Lead audit teams and make decisions based on evidence gathered.
• Guide internal teams and suppliers on corrective and preventive actions.
• Monitor and report supplier performance (quality, delivery, cost).
• Conduct supplier evaluations and re-evaluations.
• Assist in training new auditors and participate in client/accreditation audits.
• Maintain audit credentials and adhere to company policies, standards, and safety requirements.

Qualifications & Skills

Education & Certification:

• Bachelors degree in Engineering, Quality, or related field.
• IRCA/Exemplar Global certified ISO 9001 Lead Auditor.
• Completion of an approved ISO 9001 Lead Auditor course.

Experience:

• 8-12 years as a qualified lead auditor in manufacturing.
• Minimum 6 years in manufacturing environments, preferably oil & gas sector.
• Detailed knowledge of API Q1, API standards, and ISO 9001 QMS requirements.