1,127 Claims Adjuster jobs in India

Responsible for handling cargo claims.

Responsible for the management and administration of all claims filed Globally.

Responsible for the coordination with local Front desk and guiding them with regards to claim handling.

Provide proactive, efficient, and fair but firm claims and recovery management and obtain best possible claims and recovery settlement for the Group.

Provide technical expertise and advice related to incidents, claims matter and loss prevention initiatives.

Key Responsibilities
Claims
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• Handling cargo Claims as per the set guidelines.
• Having a customer centric approach at the same time keeping in mind the legal requirement and closing claim within legal ambit
• Establish appropriate claims handling relationship in respective management area.
• Assess and document factual background of claims matters; establish and update claims file.
• Safeguard rights of recovery and drive recovery actions.
• Liaise with internal and external stakeholders, such as claimants (customer, recovery agents, lawyer, under writer and P&I) third party claims administrators etc.
• Enter and update data in the claims data base (case management) according to corporate guideline.
• Manage and settle claims matters in accordance with corporate guideline.
• Provide advice and support to Local claim desk related to any claim's matters.
• Keeping data quality at top level.
• Formulate, drive and/or support loss prevention initiatives.

Decision Making Authority

• As per Organization guidelines

Function
Market & Industry Knowledge / Domain Knowledge / Process working /

Education:

• Graduate from recognized ­­university LLB / LLM or MBA degree would be preferable.

Experience:

• Minimum of 2 years of working experience within Shipping, Logistics, Marine surveyor, or insurance Industry.
• Exposure to shipping operations preferable.
• Experience in core claims handling (which includes independent claim settlement) will be an added advantage.

Special Skills (Functional/Technical):

• Good Analytical skills.
• The knowledge of structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• The knowledge of local maritime laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the political process directly impacting claims handling of the region.
• Good Comprehension skills
• Excellent team player
• Well organized to carry out multi-tasks
• Flexible with changes
• Take ownership and responsibility of the job assigned
• Eye for the details

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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• Investigating insurance claims by gathering evidence, interviewing claimants and witnesses, and reviewing policy documents.
• Determining coverage and liability based on policy terms and investigation findings.
• Assessing the extent of damages or losses and estimating repair or replacement costs.
• Negotiating fair settlements with claimants and their representatives.
• Processing claims efficiently and accurately, ensuring timely payments or denials.
• Maintaining detailed and organized claim files, documenting all activities and decisions.
• Adhering to company policies, procedures, and all relevant legal and regulatory requirements.
• Collaborating with legal counsel, repair shops, and other service providers as needed.
• Identifying potential fraud or subrogation opportunities.
• Providing excellent customer service to policyholders throughout the claims process.

• Investigating insurance claims to determine cause, coverage, and liability.
• Interviewing policyholders, claimants, witnesses, and other relevant parties.
• Inspecting damaged property or vehicles to assess the extent of loss and cost of repairs.
• Reviewing insurance policies, contracts, and related documents to verify coverage.
• Negotiating settlements with claimants and their representatives within policy limits.
• Documenting all claim activities, communications, and decisions in the claim file.
• Recommending appropriate claim disposition (e.g., payment, denial, further investigation).
• Ensuring compliance with all state and federal insurance regulations.
• Managing a caseload of claims efficiently and prioritizing tasks.
• Coordinating with repair facilities, medical providers, and legal counsel as necessary.
• Providing clear and timely communication to policyholders regarding claim status.
• Identifying potential fraud and escalating suspicious claims for further review.
• Maintaining up-to-date knowledge of insurance products, policies, and industry best practices.
• Preparing detailed reports for management on claim trends and issues.
• Contributing to the continuous improvement of claims handling processes.

• High school diploma or equivalent required; a Bachelor's degree is preferred.
• Relevant insurance licensing or the ability to obtain one quickly.
• Minimum of 3-5 years of experience as a Claims Adjuster or in a similar claims handling role.
• Thorough understanding of insurance policies, claims investigation techniques, and settlement processes.
• Strong investigative, analytical, and problem-solving skills.
• Excellent negotiation and conflict-resolution abilities.
• Exceptional written and verbal communication skills.
• Proficiency in claims management software and MS Office Suite.
• Ability to work independently, manage time effectively, and handle stressful situations.
• Valid driver's license and a clean driving record.

• Receive and meticulously review insurance claims filed by policyholders.
• Investigate claims by gathering necessary documentation, such as police reports, medical records, and repair estimates.
• Interview claimants, witnesses, and relevant parties to obtain detailed accounts of incidents.
• Inspect damaged property, vehicles, or evaluate the extent of injuries to determine the scope of losses.
• Analyze insurance policies to ascertain coverage details and policy limitations relevant to the claim.
• Assess the validity and extent of each claim, ensuring compliance with policy terms and conditions.
• Negotiate settlements with claimants or their representatives, striving for fair and equitable resolutions.
• Prepare detailed reports documenting claim investigations, findings, and settlement recommendations.
• Maintain accurate and up-to-date claim files using the company's claims management system.
• Provide clear explanations of policy coverage and the claims process to policyholders.
• Adhere to all industry regulations, company policies, and ethical standards.
• Collaborate with legal counsel when necessary for complex or disputed claims.
• Identify potential instances of fraud and escalate concerns as per company procedures.

• Bachelor's degree in Business Administration, Finance, or a related field.
• Minimum of 3-5 years of experience as a Claims Adjuster or in a similar insurance claims role.
• Valid Indian insurance license or willingness to obtain one promptly.
• Strong understanding of various insurance policies (e.g., auto, property, casualty).
• Exceptional investigative, analytical, and problem-solving skills.
• Excellent negotiation and communication abilities, both written and verbal.
• Proficiency in using claims management software and standard office applications.
• Ability to work independently, manage time effectively, and handle a caseload of varying complexity.
• A valid driver's license and a clean driving record for site inspections.
• High level of integrity and professionalism.

• Investigate insurance claims promptly and thoroughly to determine coverage and liability.
• Gather and analyze all relevant documentation, including police reports, medical records, and repair estimates.
• Conduct interviews with policyholders, witnesses, and other relevant parties.
• Inspect damaged property (e.g., vehicles, homes) to assess the extent of losses.
• Evaluate claims based on policy provisions, coverage limits, and applicable laws.
• Negotiate fair and equitable settlements with policyholders and their representatives.
• Approve or deny claims based on investigation findings and policy terms.
• Maintain accurate and detailed records of claim activities and decisions in the claims management system.
• Communicate effectively with claimants, providing updates and explaining the claims process.
• Liaise with legal counsel, experts, and other third parties as needed.
• Identify potential cases of fraud and escalate them for further investigation.
• Ensure compliance with all regulatory requirements and company policies.
• Contribute to the continuous improvement of claims handling processes.

• Bachelor's degree in Business Administration, Finance, or a related field.
• Minimum of 3 years of experience as an insurance claims adjuster or in a related role.
• In-depth knowledge of insurance policies, claims procedures, and relevant regulations.
• Proven negotiation and conflict-resolution skills.
• Excellent investigative and analytical abilities.
• Strong communication, interpersonal, and customer service skills.
• Ability to work independently and manage a caseload effectively.
• Proficiency in claims management software.
• Valid adjuster's license (if required by local regulations).
• Detail-oriented with strong organizational skills.

• Investigate insurance claims to determine liability and coverage.
• Interview claimants, witnesses, and policyholders to gather necessary information.
• Inspect damaged property (e.g., vehicles, homes) to assess the extent of the loss.
• Review police reports, medical records, and other documentation relevant to the claim.
• Determine the amount of compensation or settlement based on policy terms and damage assessment.
• Negotiate settlements with claimants and their representatives.
• Prepare detailed reports outlining investigation findings, claim assessments, and settlement recommendations.
• Maintain accurate and organized claim files.
• Ensure compliance with all relevant insurance laws and company regulations.
• Provide excellent customer service throughout the claims process.
• Work closely with legal counsel and other departments as needed.
• Stay updated on insurance policies, industry trends, and claims best practices.

• Bachelor's degree in Business Administration, Finance, or a related field.
• Proven experience as an Insurance Claims Adjuster or in a similar role.
• In-depth knowledge of insurance policies, claims procedures, and relevant regulations.
• Strong analytical and investigative skills.
• Excellent negotiation and communication abilities.
• Proficiency in claims management software and Microsoft Office Suite.
• Ability to conduct thorough inspections and assessments.
• Strong organizational and time management skills.
• Customer-centric approach with a commitment to fair resolution.
• Valid driver's license and willingness to travel for inspections.

• Investigate insurance claims promptly and thoroughly to determine coverage and liability.
• Gather and analyze relevant information, including police reports, medical records, and witness statements.
• Conduct interviews with claimants, beneficiaries, and other parties involved.
• Assess damages and determine the extent of the company's liability based on policy terms.
• Negotiate fair and equitable settlements with claimants or their representatives.
• Prepare detailed reports documenting claim investigations, findings, and recommendations.
• Ensure compliance with all company policies, procedures, and regulatory requirements.
• Maintain accurate and organized claim files, including all correspondence and documentation.
• Manage a caseload of claims, prioritizing tasks and meeting deadlines.
• Stay updated on insurance laws, regulations, and industry best practices.
• Provide clear and compassionate communication to claimants throughout the claims process.
• Utilize claims management software and other tools to track and manage claims.

• Bachelor's degree in Business Administration, Finance, Law, or a related field.
• Previous experience as an Insurance Claims Adjuster or in a related insurance role is highly preferred.
• Strong understanding of insurance policies, coverage, and claims investigation processes.
• Excellent analytical, critical thinking, and problem-solving skills.
• Exceptional communication, negotiation, and interpersonal skills.
• Proficiency in using claims management software and standard office applications.
• High level of integrity, empathy, and attention to detail.
• Ability to work independently, manage time effectively, and handle sensitive information confidentially.
• Relevant insurance licenses (e.g., licensing as per IRDAI guidelines) are a significant advantage.
• Ability to adapt to evolving insurance regulations and claims handling procedures.