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Join Our Team as a Claims Analyst | Mumbai

As Claims (Demurrage) Analyst, you will be responsible for Demurrage & Post-fixture claims.

Tasks & Responsibilities:

1. Claim handling:

• Manage demurrage & post-fixture claims.
• Liaise with the client teams, vessel, agents to gather necessary information.
• Ensure accurate interpretation of contract clauses & evaluate claims based on same.
• Provide analytical insights on claims.
• Track time-bars & voyage completions to ensure timely submissions.
• Negotiate with counterparties for best outcome.
• Follow up and track outstanding claims

2.Claim Documentation:

• Collect port documents from the client/ vessel/ agents, review and procure missing documents required for claim filing.
• Ensure documents are sorted and stored as per requirement.

3. Reporting:

• Keep records and record data accurately and in a timely fashion.

Qualification:

Bachelor's degree, sailing background preferred.

Experience & Skills:

• Minimum 3 years of work experience in handling claims, mainly for product tankers.
• Strong communication and inter-personal skills
• Problem-solving mindset with a focus on process improvement.

• Reviewing and processing insurance claims in a timely and accurate manner.
• Verifying policy coverage and determining eligibility for claims.
• Investigating claim details, including gathering documentation and statements.
• Assessing damages and calculating appropriate claim settlements.
• Communicating with policyholders, claimants, and relevant third parties.
• Ensuring compliance with insurance laws, regulations, and company policies.
• Documenting all claim activities, decisions, and communications in the claims system.
• Identifying potential fraudulent claims and escalating them for further investigation.
• Maintaining accurate records and preparing claim reports.
• Providing excellent customer service to policyholders throughout the claims process.

• Bachelor's degree in Business Administration, Finance, Law, or a related field, or equivalent experience.
• Minimum of 2-4 years of experience in insurance claims handling or processing.
• Knowledge of insurance policies, procedures, and relevant legal/regulatory frameworks.
• Strong analytical, investigative, and problem-solving skills.
• Excellent attention to detail and accuracy.
• Proficiency in claims management software and MS Office Suite.
• Strong written and verbal communication skills.
• Ability to work independently and manage time effectively in a remote environment.
• High degree of integrity and ethical conduct.

• Analyze large volumes of claims data to identify trends, patterns, and potential areas for improvement in claims processing and risk management.
• Develop and implement strategies to optimize claims handling efficiency and reduce loss ratios.
• Conduct thorough reviews of complex claims, ensuring compliance with policy terms, conditions, and regulatory requirements.
• Provide expert guidance and mentorship to junior claims adjusters and analysts.
• Collaborate with underwriting, actuarial, and legal departments to address complex claims issues and develop appropriate solutions.
• Create detailed reports and presentations for senior management on claims performance, emerging risks, and strategic recommendations.
• Contribute to the development and refinement of claims handling best practices and standard operating procedures.
• Utilize advanced analytics tools and software to support data-driven decision-making.
• Monitor industry best practices and regulatory changes to ensure the company remains compliant and competitive.
• Manage relationships with third-party service providers involved in the claims process.

• Bachelor's degree in Business Administration, Finance, Risk Management, or a related field.
• Minimum of 7 years of progressive experience in insurance claims analysis and management.
• Proven track record in analyzing complex insurance claims across various lines of business (e.g., property, casualty, auto, health).
• In-depth knowledge of insurance principles, policies, and regulatory frameworks.
• Strong analytical and quantitative skills, with proficiency in data analysis tools (e.g., Excel, SQL, R, Python).
• Excellent report writing and presentation skills.
• Demonstrated leadership abilities and experience in mentoring team members.
• Ability to work independently and collaboratively in a fully remote setting.
• Strong understanding of risk assessment and mitigation strategies.
• Exceptional problem-solving and decision-making capabilities.

• Investigate, evaluate, and process a wide range of insurance claims, including property, casualty, and liability.
• Determine coverage eligibility and policy applicability based on claim details and policy terms.
• Conduct thorough investigations, gather necessary documentation, and interview relevant parties.
• Assess damages, negotiate settlements, and authorize payments within designated authority limits.
• Ensure claims handling aligns with company procedures, industry best practices, and legal/regulatory standards.
• Communicate effectively with policyholders, claimants, legal counsel, and other stakeholders throughout the claims process.
• Maintain accurate and comprehensive claim files using our claims management system.
• Identify potential fraudulent claims and escalate them for further investigation.
• Provide guidance and support to junior claims adjusters.
• Contribute to the development and improvement of claims handling processes and training materials.
• Analyze claim data to identify trends and provide insights for risk management and loss prevention.

• Bachelor's degree in Business Administration, Finance, Law, or a related field; or equivalent experience.
• Minimum of 5 years of progressive experience in insurance claims adjusting or analysis.
• In-depth knowledge of various insurance lines (e.g., auto, home, commercial liability).
• Strong understanding of insurance regulations and legal principles.
• Excellent analytical, problem-solving, and decision-making skills.
• Exceptional communication, negotiation, and interpersonal skills.
• Proficiency in claims management software and standard office applications.
• Ability to manage time effectively, prioritize tasks, and meet deadlines in a remote work environment.
• Detail-oriented with a commitment to accuracy.
• Relevant professional certifications (e.g., AIC, CPCU) are a plus.

• Reviewing and processing a high volume of insurance claims, ensuring adherence to policy terms and conditions.
• Conducting in-depth investigations into claim validity, gathering evidence, and interviewing relevant parties.
• Analyzing policy language to determine coverage and identify potential fraud indicators.
• Calculating claim settlements and negotiating fair resolutions with claimants and their representatives.
• Maintaining accurate and detailed claim records in the company's claims management system.
• Collaborating with adjusters, underwriters, and legal teams on complex or litigated claims.
• Providing guidance and mentorship to junior claims staff.
• Identifying trends and patterns in claims data to recommend process improvements.
• Ensuring compliance with all relevant regulations and industry best practices.