313 Client Analyst jobs in India
Business Analysis Specialist
Chennai, Tamil Nadu
NTT America, Inc.
Posted 1 day ago
Job Viewed
Job Description
**Top 10 Global Services Firm is seeking Business Analysis Specialist for our Business Process Outsourcing (BPO) Practice.**
**The Company**
NTT DATA Corporation is a top 10 global services company and part of the NTT Group, a Fortune 29 telecommunications and services company based in Japan. We operate with 60,000 professionals in 36 countries. Every day around the world we help clients explore new ways to respond to market dynamics with flexibility and speed, reduce costs with less risk, and increase productivity to enable growth.
**The Opportunity**
For more than 30 years, our Business Process Outsourcing team has implemented the processes and technologies for our major Insurance clients that bring about real transformation for customers of all sizes. Our end-to-end administrative services help streamline operations, improve productivity, and strengthen cash flow to help our customers stay competitive and improve member satisfaction.
**In these roles, you will be responsible for:**
+ Analyses business requirements and creates software design for at least one major sub-system.
+ Develops high-level specifications at the modular sub system.
+ Participates in client/ external interactions on technical matters.
+ Understands the client projects, confirms the feasibility of the automation for the processes in scope, and defines the stages needed to develop automation.
+ Understand the client requirement by studying the business process and SOP documents.
+ Prepares flow charts and systems diagrams to assist in problem analysis.
+ Evaluate processes and provide recommendations for automation enhancements.
+ Support full lifecycle implementation of the RPA project including Analysis, documentation, User manual creation training and Post implementation support.
+ Experience in both Waterfall and Agile methodology.
+ Identify tasks with automation potential together with production teams and customers and implement automation with RPA and other applicable technologies.
+ Participate in interactions with customers as a subject matter expert.
+ Collecting, analyzing, and interpreting information in a logical and coherent manner.
+ Preparing business cases, feasibility studies, Functional specifications, and requirements statements.
+ Process Mapping and Documentation / Liaise with relevant stakeholders to review possible improvements to processes and procedures.
+ Ensure that the relevant groups are fully briefed with respect to requirements relating to support and change management.
**Preferable Skills for this role include:**
Technical skills
+ **4 to 6 years of experience as BA across HR, Healthcare, Life, Finance, Banking domains**
+ 4 to 6 years of experience in eliciting and documenting requirements.
+ **At least 4 years of experience in Agile methodology. Preferably SCRUM master.**
+ **At least 2 years of hands on experience with MS Visio or equivalent.**
+ **At least 1 years of experience in preparing training/user manuals.**
+ At least 1 year of experience in managing BAs and lead elicitation process.
+ Experience with JIRA, DevOPs, Captivate, Snagit, SAP.
+ Experience in working on any Automation tool - AA or UI Path is preferable.
+ Minimum knowledge on GenAI concepts
Desired Skills:
+ Good written and oral communication skills with fluency in written and spoken English.
+ Domain Knowledge: Finance (F&A), Healthcare, Banking & Life Insurance
**Preferences:**
+ Graduate degree (preferably IT with .net knowledge)
**The Company**
NTT DATA Corporation is a top 10 global services company and part of the NTT Group, a Fortune 29 telecommunications and services company based in Japan. We operate with 60,000 professionals in 36 countries. Every day around the world we help clients explore new ways to respond to market dynamics with flexibility and speed, reduce costs with less risk, and increase productivity to enable growth.
**The Opportunity**
For more than 30 years, our Business Process Outsourcing team has implemented the processes and technologies for our major Insurance clients that bring about real transformation for customers of all sizes. Our end-to-end administrative services help streamline operations, improve productivity, and strengthen cash flow to help our customers stay competitive and improve member satisfaction.
**In these roles, you will be responsible for:**
+ Analyses business requirements and creates software design for at least one major sub-system.
+ Develops high-level specifications at the modular sub system.
+ Participates in client/ external interactions on technical matters.
+ Understands the client projects, confirms the feasibility of the automation for the processes in scope, and defines the stages needed to develop automation.
+ Understand the client requirement by studying the business process and SOP documents.
+ Prepares flow charts and systems diagrams to assist in problem analysis.
+ Evaluate processes and provide recommendations for automation enhancements.
+ Support full lifecycle implementation of the RPA project including Analysis, documentation, User manual creation training and Post implementation support.
+ Experience in both Waterfall and Agile methodology.
+ Identify tasks with automation potential together with production teams and customers and implement automation with RPA and other applicable technologies.
+ Participate in interactions with customers as a subject matter expert.
+ Collecting, analyzing, and interpreting information in a logical and coherent manner.
+ Preparing business cases, feasibility studies, Functional specifications, and requirements statements.
+ Process Mapping and Documentation / Liaise with relevant stakeholders to review possible improvements to processes and procedures.
+ Ensure that the relevant groups are fully briefed with respect to requirements relating to support and change management.
**Preferable Skills for this role include:**
Technical skills
+ **4 to 6 years of experience as BA across HR, Healthcare, Life, Finance, Banking domains**
+ 4 to 6 years of experience in eliciting and documenting requirements.
+ **At least 4 years of experience in Agile methodology. Preferably SCRUM master.**
+ **At least 2 years of hands on experience with MS Visio or equivalent.**
+ **At least 1 years of experience in preparing training/user manuals.**
+ At least 1 year of experience in managing BAs and lead elicitation process.
+ Experience with JIRA, DevOPs, Captivate, Snagit, SAP.
+ Experience in working on any Automation tool - AA or UI Path is preferable.
+ Minimum knowledge on GenAI concepts
Desired Skills:
+ Good written and oral communication skills with fluency in written and spoken English.
+ Domain Knowledge: Finance (F&A), Healthcare, Banking & Life Insurance
**Preferences:**
+ Graduate degree (preferably IT with .net knowledge)
This advertiser has chosen not to accept applicants from your region.
0
Business Analysis Specialist
Chennai, Tamil Nadu
NTT DATA North America
Posted 1 day ago
Job Viewed
Job Description
**Top 10 Global Services Firm is seeking Business Analysis Specialist for our Business Process Outsourcing (BPO) Practice.**
**The Company**
NTT DATA Corporation is a top 10 global services company and part of the NTT Group, a Fortune 29 telecommunications and services company based in Japan. We operate with 60,000 professionals in 36 countries. Every day around the world we help clients explore new ways to respond to market dynamics with flexibility and speed, reduce costs with less risk, and increase productivity to enable growth.
**The Opportunity**
For more than 30 years, our Business Process Outsourcing team has implemented the processes and technologies for our major Insurance clients that bring about real transformation for customers of all sizes. Our end-to-end administrative services help streamline operations, improve productivity, and strengthen cash flow to help our customers stay competitive and improve member satisfaction.
**In these roles, you will be responsible for:**
+ Analyses business requirements and creates software design for at least one major sub-system.
+ Develops high-level specifications at the modular sub system.
+ Participates in client/ external interactions on technical matters.
+ Understands the client projects, confirms the feasibility of the automation for the processes in scope, and defines the stages needed to develop automation.
+ Understand the client requirement by studying the business process and SOP documents.
+ Prepares flow charts and systems diagrams to assist in problem analysis.
+ Evaluate processes and provide recommendations for automation enhancements.
+ Support full lifecycle implementation of the RPA project including Analysis, documentation, User manual creation training and Post implementation support.
+ Experience in both Waterfall and Agile methodology.
+ Identify tasks with automation potential together with production teams and customers and implement automation with RPA and other applicable technologies.
+ Participate in interactions with customers as a subject matter expert.
+ Collecting, analyzing, and interpreting information in a logical and coherent manner.
+ Preparing business cases, feasibility studies, Functional specifications, and requirements statements.
+ Process Mapping and Documentation / Liaise with relevant stakeholders to review possible improvements to processes and procedures.
+ Ensure that the relevant groups are fully briefed with respect to requirements relating to support and change management.
**Preferable Skills for this role include:**
Technical skills
+ **4 to 6 years of experience as BA across HR, Healthcare, Life, Finance, Banking domains**
+ 4 to 6 years of experience in eliciting and documenting requirements.
+ **At least 4 years of experience in Agile methodology. Preferably SCRUM master.**
+ **At least 2 years of hands on experience with MS Visio or equivalent.**
+ **At least 1 years of experience in preparing training/user manuals.**
+ At least 1 year of experience in managing BAs and lead elicitation process.
+ Experience with JIRA, DevOPs, Captivate, Snagit, SAP.
+ Experience in working on any Automation tool - AA or UI Path is preferable.
+ Minimum knowledge on GenAI concepts
Desired Skills:
+ Good written and oral communication skills with fluency in written and spoken English.
+ Domain Knowledge: Finance (F&A), Healthcare, Banking & Life Insurance
**Preferences:**
+ Graduate degree (preferably IT with .net knowledge)
**The Company**
NTT DATA Corporation is a top 10 global services company and part of the NTT Group, a Fortune 29 telecommunications and services company based in Japan. We operate with 60,000 professionals in 36 countries. Every day around the world we help clients explore new ways to respond to market dynamics with flexibility and speed, reduce costs with less risk, and increase productivity to enable growth.
**The Opportunity**
For more than 30 years, our Business Process Outsourcing team has implemented the processes and technologies for our major Insurance clients that bring about real transformation for customers of all sizes. Our end-to-end administrative services help streamline operations, improve productivity, and strengthen cash flow to help our customers stay competitive and improve member satisfaction.
**In these roles, you will be responsible for:**
+ Analyses business requirements and creates software design for at least one major sub-system.
+ Develops high-level specifications at the modular sub system.
+ Participates in client/ external interactions on technical matters.
+ Understands the client projects, confirms the feasibility of the automation for the processes in scope, and defines the stages needed to develop automation.
+ Understand the client requirement by studying the business process and SOP documents.
+ Prepares flow charts and systems diagrams to assist in problem analysis.
+ Evaluate processes and provide recommendations for automation enhancements.
+ Support full lifecycle implementation of the RPA project including Analysis, documentation, User manual creation training and Post implementation support.
+ Experience in both Waterfall and Agile methodology.
+ Identify tasks with automation potential together with production teams and customers and implement automation with RPA and other applicable technologies.
+ Participate in interactions with customers as a subject matter expert.
+ Collecting, analyzing, and interpreting information in a logical and coherent manner.
+ Preparing business cases, feasibility studies, Functional specifications, and requirements statements.
+ Process Mapping and Documentation / Liaise with relevant stakeholders to review possible improvements to processes and procedures.
+ Ensure that the relevant groups are fully briefed with respect to requirements relating to support and change management.
**Preferable Skills for this role include:**
Technical skills
+ **4 to 6 years of experience as BA across HR, Healthcare, Life, Finance, Banking domains**
+ 4 to 6 years of experience in eliciting and documenting requirements.
+ **At least 4 years of experience in Agile methodology. Preferably SCRUM master.**
+ **At least 2 years of hands on experience with MS Visio or equivalent.**
+ **At least 1 years of experience in preparing training/user manuals.**
+ At least 1 year of experience in managing BAs and lead elicitation process.
+ Experience with JIRA, DevOPs, Captivate, Snagit, SAP.
+ Experience in working on any Automation tool - AA or UI Path is preferable.
+ Minimum knowledge on GenAI concepts
Desired Skills:
+ Good written and oral communication skills with fluency in written and spoken English.
+ Domain Knowledge: Finance (F&A), Healthcare, Banking & Life Insurance
**Preferences:**
+ Graduate degree (preferably IT with .net knowledge)
This advertiser has chosen not to accept applicants from your region.
1
Client Onboard Analyst
Pune, Maharashtra
Citigroup
Posted 2 days ago
Job Viewed
Job Description
The Client Onboard Analyst is a professional role. Requires a good knowledge of the range of processes, procedures and systems to be used in carrying out assigned tasks and a basic understanding of the underlying concepts and principles upon which the job is based. Good understanding of how the team interacts with others in accomplishing the objectives of the area. Makes evaluative judgements based on the analysis of factual information. They are expected to resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents. Must be able to exchange information in a concise and logical way as well as be sensitive to audience diversity. Limited but direct impact on the business through the quality of the tasks/services provided. Impact of the job holder is restricted to own job.
**Responsibilities:**
+ Processes client's requests related to system set up including signatories' updates and documentation lodgment.
+ Co-operates with internal partners to perform systems maintenance based on documentation related to account opening and maintenance processes.
+ Provides response to client and internal inquiries.
+ Prepares documentation for archiving .
+ Applies appropriate bank's regulations while processing the requests.
+ Remains up to date with the current procedures, internal rules, external regulations, and follows the changes in the aforementioned documents.
+ Documents operation procedure updates.
+ Processes clients' instructions ensuring the highest accuracy and effectiveness (ensuring deadlines are adhered to).
+ Verification and authorization of data entered in the systems.
+ Ensures all queries are dealt with in an efficient and timely manner.
+ Escalates urgent / risk issues through the appropriate escalation channels.
+ Co-operates with and supports other teams/employees upon supervisor's instruction, including possibility of movement to another team and/or process.
+ Performs other crucial tasks instructed by supervisors, e.g. participation in trainings, projects, conference calls, systems' testing.
+ Ensures high levels of client satisfaction through strong product, process and client knowledge. Identifies and suggests process improvements.
+ Assists in the implementation of validated process improvements.
+ Understands procedures and controls for operational processes. Supports Manager with quality assurance process. Understands procedures and controls for operational processes. Performs within departmental procedures and compliance standards in order to minimize losses.
+ Responsible for coordination of projects around internal processes. Participates in user acceptance test of new systems.
+ Effective execution of day-to-day responsibilities, as well as execution of any other work instructed by supervisor related to this function.
+ Daily deliverable of routine and defined tasks, while developing knowledge of the broader context in which work is being performed.
+ Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
**Qualifications:**
+ 4 - 6 years of experience in financial services preferred.
+ Knowledge of bank products in the scope of opening and maintaining of bank accounts Customer communication experience (internal/external). Knowledge on the field of finances and banking.
+ Flexibility, team spirit, loyalty. High attention to detail. Good PC skills (Excel, Word). Fluent in both written and spoken English. Be able to work under pressure and to meet deadlines. Proficient knowledge of English (written and spoken).
**Education:**
+ Bachelor's/University degree or equivalent experience
---
**Job Family Group:**
Customer Service
---
**Job Family:**
Institutional Client Onboarding
---
**Time Type:**
Full time
---
**Most Relevant Skills**
Please see the requirements listed above.
---
**Other Relevant Skills**
For complementary skills, please see above and/or contact the recruiter.
---
_Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._
_If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi ( _._
_View Citi's_ _EEO Policy Statement ( _and the_ _Know Your Rights ( _poster._
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.
**Responsibilities:**
+ Processes client's requests related to system set up including signatories' updates and documentation lodgment.
+ Co-operates with internal partners to perform systems maintenance based on documentation related to account opening and maintenance processes.
+ Provides response to client and internal inquiries.
+ Prepares documentation for archiving .
+ Applies appropriate bank's regulations while processing the requests.
+ Remains up to date with the current procedures, internal rules, external regulations, and follows the changes in the aforementioned documents.
+ Documents operation procedure updates.
+ Processes clients' instructions ensuring the highest accuracy and effectiveness (ensuring deadlines are adhered to).
+ Verification and authorization of data entered in the systems.
+ Ensures all queries are dealt with in an efficient and timely manner.
+ Escalates urgent / risk issues through the appropriate escalation channels.
+ Co-operates with and supports other teams/employees upon supervisor's instruction, including possibility of movement to another team and/or process.
+ Performs other crucial tasks instructed by supervisors, e.g. participation in trainings, projects, conference calls, systems' testing.
+ Ensures high levels of client satisfaction through strong product, process and client knowledge. Identifies and suggests process improvements.
+ Assists in the implementation of validated process improvements.
+ Understands procedures and controls for operational processes. Supports Manager with quality assurance process. Understands procedures and controls for operational processes. Performs within departmental procedures and compliance standards in order to minimize losses.
+ Responsible for coordination of projects around internal processes. Participates in user acceptance test of new systems.
+ Effective execution of day-to-day responsibilities, as well as execution of any other work instructed by supervisor related to this function.
+ Daily deliverable of routine and defined tasks, while developing knowledge of the broader context in which work is being performed.
+ Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
**Qualifications:**
+ 4 - 6 years of experience in financial services preferred.
+ Knowledge of bank products in the scope of opening and maintaining of bank accounts Customer communication experience (internal/external). Knowledge on the field of finances and banking.
+ Flexibility, team spirit, loyalty. High attention to detail. Good PC skills (Excel, Word). Fluent in both written and spoken English. Be able to work under pressure and to meet deadlines. Proficient knowledge of English (written and spoken).
**Education:**
+ Bachelor's/University degree or equivalent experience
---
**Job Family Group:**
Customer Service
---
**Job Family:**
Institutional Client Onboarding
---
**Time Type:**
Full time
---
**Most Relevant Skills**
Please see the requirements listed above.
---
**Other Relevant Skills**
For complementary skills, please see above and/or contact the recruiter.
---
_Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._
_If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review_ _Accessibility at Citi ( _._
_View Citi's_ _EEO Policy Statement ( _and the_ _Know Your Rights ( _poster._
Citi is an equal opportunity and affirmative action employer.
Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.
This advertiser has chosen not to accept applicants from your region.
2
Client Success Analyst
VMock
Posted today
Job Viewed
Job Description
About the Company:
VMock aims to empower students and professionals along the various phases of their career journey leveraging the power of artificial intelligence. The VMock platform delivers personalized career guidance to job seekers across the world. Over 200+ leading business schools and universities' students & alumni and their career centres use our products to accelerate their career goals.
Our team consists of some of the best engineers, data scientists, and product owners who not only have an exceptional background but also a shared passion for helping others in their careers. We pride ourselves in innovation and our team members have a die-hard passion for solving complex problems while maintaining a collaborative team environment that is focused on the growth of every team member. Our fast-paced culture is a great fit for anyone looking to make a mark through their work to create impact globally while working with high caliber team members.
VMock is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex,
national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or
Veteran status.
We have offices in Gurugram and Chicago.
Responsibilities:
- Working closely with account managers to understand client expectations on user issues
- Driving user satisfaction and experience by addressing product-related queries and requests
- Support the core team with the presentations and data reports being shared with the clients
- Forecast and track key account metrics to derive important customer insights
- Ensure dashboards are up to date and accurate on an ongoing basis
- Work with the core team to enhance end user experience and process efficiency by sharing insights obtained through data analysis and observation.
Requirements:
- Qualification: Undergraduate degree in management studies / commerce / arts from University of Delhi.
- Work Hours: 12pm -9pm IST to work with US clients
- Analytical Skills: Applying your analytical genius to work with large amounts of data; having deep data mugging ability to prepare data for machine learning algorithms
- Communication Skills: Having exceptional written and verbal communication skills to drive content development and interact with high-end audience
- Business Acumen: Having business smartness coupled with a strong understanding of business concepts
- Computer Skills: Proficiency in word processing, spreadsheets (excel) and PowerPoint
- Initiative: Ability to work with limited supervision within a team with high-level of individual initiative.
This advertiser has chosen not to accept applicants from your region.
3
Business Analysis (Data & Insights Analyst)
Bangalore, Karnataka
Iron Mountain
Posted 2 days ago
Job Viewed
Job Description
At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
**Job Summary**
We are seeking a highly analytical and detail-oriented **Data & Insights Analyst** to support our team's drive for operational excellence. This role will be responsible for generating insights through Salesforce reporting, Looker Studio, Tableau, and other BI tools. The ideal candidate will bring a passion for data storytelling, a sharp eye for trends, and a collaborative spirit to help increase team effectiveness and productivity
**Key Responsibilities:**
**Salesforce Reporting & Dashboards:**
+ Design, develop, and maintain custom Salesforce reports and dashboards for performance monitoring, KPI tracking, and operational insights.
+ Support leadership and stakeholders with ad-hoc reporting needs.
**Business Intelligence & Visualization:**
+ Create interactive and visually compelling dashboards using Looker Studio and Tableauto present actionable insights.
+ Combine data from multiple sources to generate holistic views of performance
**Analytics & Insights** :
+ Conduct trend analysis, root cause analysis, and correlation studies to support business decisions.
+ Recommend initiatives to enhance team productivity, streamline workflows, and eliminate bottlenecks.
**Collaboration & Strategy Support** :
+ Work closely with team leads, managers, and project stakeholders to understand data requirements and deliver insights aligned to business goals.
+ Assist in building predictive models or scorecards for prioritizing team efforts (optional/nice-to-have).
**Continuous Improvement** :
+ Monitor and identify opportunities to automate reporting and reduce manual efforts.
+ Stay updated with the latest features in Salesforce and BI tools to enhance reporting capabilities
**Required Skills & Qualifications** :
+ **Proven experience (5-9 years) in an analytics or reporting role**
+ Strong proficiency in Salesforce Reporting and Dashboard creation.
+ **Hands-on expertise in** **Looker Studio** (Google Data Studio) and **Tableau** .
+ Excellent data interpretation and storytelling skills.
+ Proficient in Excel/Google Sheets and SQL (preferred).
+ Strong communication skills with the ability to present complex data in a simple, actionable way.
+ Self-motivated, detail-oriented, and outcome-driven.
**Preferred Qualifications** :
+ Experience working in a shared services, Center of Excellence (CoE), or global operations setup.
+ Exposure to customer success, sales operations, or productivity measurement frameworks.
+ Knowledge of Salesforce data architecture and custom objects
**Please Note: Shift will be 5:30PM to 2:30AM, and it is Work From Office at Bagmane World Technology Centre, Bangalore**
Category: Administrative Services
Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers' assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here.
Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.
If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to See the Supplement to learn more about Equal Employment Opportunity.
Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.
To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE
**Requisition:** J
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
**Job Summary**
We are seeking a highly analytical and detail-oriented **Data & Insights Analyst** to support our team's drive for operational excellence. This role will be responsible for generating insights through Salesforce reporting, Looker Studio, Tableau, and other BI tools. The ideal candidate will bring a passion for data storytelling, a sharp eye for trends, and a collaborative spirit to help increase team effectiveness and productivity
**Key Responsibilities:**
**Salesforce Reporting & Dashboards:**
+ Design, develop, and maintain custom Salesforce reports and dashboards for performance monitoring, KPI tracking, and operational insights.
+ Support leadership and stakeholders with ad-hoc reporting needs.
**Business Intelligence & Visualization:**
+ Create interactive and visually compelling dashboards using Looker Studio and Tableauto present actionable insights.
+ Combine data from multiple sources to generate holistic views of performance
**Analytics & Insights** :
+ Conduct trend analysis, root cause analysis, and correlation studies to support business decisions.
+ Recommend initiatives to enhance team productivity, streamline workflows, and eliminate bottlenecks.
**Collaboration & Strategy Support** :
+ Work closely with team leads, managers, and project stakeholders to understand data requirements and deliver insights aligned to business goals.
+ Assist in building predictive models or scorecards for prioritizing team efforts (optional/nice-to-have).
**Continuous Improvement** :
+ Monitor and identify opportunities to automate reporting and reduce manual efforts.
+ Stay updated with the latest features in Salesforce and BI tools to enhance reporting capabilities
**Required Skills & Qualifications** :
+ **Proven experience (5-9 years) in an analytics or reporting role**
+ Strong proficiency in Salesforce Reporting and Dashboard creation.
+ **Hands-on expertise in** **Looker Studio** (Google Data Studio) and **Tableau** .
+ Excellent data interpretation and storytelling skills.
+ Proficient in Excel/Google Sheets and SQL (preferred).
+ Strong communication skills with the ability to present complex data in a simple, actionable way.
+ Self-motivated, detail-oriented, and outcome-driven.
**Preferred Qualifications** :
+ Experience working in a shared services, Center of Excellence (CoE), or global operations setup.
+ Exposure to customer success, sales operations, or productivity measurement frameworks.
+ Knowledge of Salesforce data architecture and custom objects
**Please Note: Shift will be 5:30PM to 2:30AM, and it is Work From Office at Bagmane World Technology Centre, Bangalore**
Category: Administrative Services
Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers' assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here.
Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.
If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to See the Supplement to learn more about Equal Employment Opportunity.
Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.
To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE
**Requisition:** J
This advertiser has chosen not to accept applicants from your region.
4
Lead, IT Business Analysis
Hyderabad, Andhra Pradesh
Warner Bros. Discovery
Posted 2 days ago
Job Viewed
Job Description
**_Welcome to Warner Bros. Discovery. the stuff dreams are made of._**
**Who We Are.**
When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved brands, are the _storytellers_ bringing our characters to life, the _creators_ bringing them to your living rooms and the _dreamers_ creating what's next.
From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.
Your New Role **:**
The Lead, IT Business Analysis will play a pivotal role in the Enterprise Service Management (ESM) function, focusing on analyzing and translating business requirements into ServiceNow-enabled solutions that enhance process effectiveness and service delivery. This role demands a high level of functional expertise , technical understanding, and stakeholder engagement to ensure successful ServiceNow implementations. The role requires strong analytical skills, an understanding of the ServiceNow platform (particularly ITS M ), and experience with ServiceNow's Agile module.
This position will be based in Hyderabad and report into the Enterprise Service Management office. The Lead Business Analyst will collaborate with product managers, developers, QA teams, and process owners to design and deliver fit-for-purpose solutions within the ServiceNow ecosystem. This includes drafting and refining business and technical requirements, performing gap analyses, managing testing activities, supporting go-live readiness, mentoring junior analysts, and driving continuous pro duct improvements.
Your Role Accountabilities:
**REQUIREMENT GATHERING & ANALYSIS**
+ Engage with stakeholders to understand business needs and translate them into clear, actionable ServiceNow requirements.
+ Analyze existing processes and systems to identify areas for automation, optimization, or enhancement within the ServiceNow platform.
+ Use Agile user story mapping techniques to document functional and non-functional requirements in alignment with ServiceNow capabilities.
+ Collaborate with product managers to define minimum viable products (MVPs) and backlog prioritization.
**WORKFLOW DESIGN & IMPROVEMENT**
+ Lead efforts to document and optimize business processes leveraging ITIL and service management best practices.
+ Propose process enhancements based on user feedback, data analysis, and platform capabilities.
+ Facilitate workshops and design sessions with stakeholders to ensure alignment on solution approaches.
+ Ensure that designed processes are scalable, sustainable, and compliant with internal governance and industry standards.
**IMPLEMENTATION & TESTING MANAGEMENT**
+ Support technical teams during development and configuration phases to ensure business requirements are understood and implemented correctly.
+ Coordinate and participate in functional and user acceptance testing (UAT), developing test plans, scripts, and traceability matrices.
+ Validate feature delivery through hands-on testing and coordinate defect resolution activities with developers and QA.
**DOCUMENTATION & TRAINING**
+ Maintain clear and comprehensive documentation of business requirements, process flows, solution designs, and test results.
+ Develop and deliver knowledge content to end users, support teams, and business stakeholders as needed to facilitate adoption.
+ Conduct knowledge transfer sessions with junior analysts, testers, and end users as needed.
**TROUBLESHOOTING & SUPPORT**
+ Act as a SME (Subject Matter Expert) for the implemented solutions post-deployment, offering analysis and resolution of issues.
+ Monitor solution performance and gather feedback for iterative improvement.
+ Lead root cause analysis and recommend preventive actions to avoid recurrence of common issues.
+ Maintain familiarity with platform updates, patch cycles, and roadmap planning to proactively identify potential impacts.
Qualifications & Experiences:
+ 6 + years of experience as a Business Analyst, with at least 3 years focusing on ServiceNow implementations .
+ Proven expertise in ServiceNow ITSM module s and significant exposure to ServiceNow's Agile capabilities .
+ Strong understanding of business analysis methodologies, SDLC, and Agile delivery frameworks.
+ Demonstrated ability to gather, document, and communicate complex business and technical requirements.
+ Experience working in cross-functional, global teams with both business and technical stakeholders.
+ Excellent communication, facilitation, and stakeholder management skills.
+ Bachelor's degree in Information Technology , Computer Science, Business, or related field.
Not Required but P referred E xperience:
+ ServiceNow Certified System Administrator or Certified Business Analyst.
+ ITIL v3 or v4 Foundation Certification (Intermediate level preferred).
+ Background in mentoring or guiding junior analysts.
+ Exposure to enterprise governance, reporting, and performance management practices.
**How We Get Things Done.**
This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.
**Championing Inclusion at WBD**
Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.
If you're a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page ( for instructions to submit your request.
**Who We Are.**
When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved brands, are the _storytellers_ bringing our characters to life, the _creators_ bringing them to your living rooms and the _dreamers_ creating what's next.
From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.
Your New Role **:**
The Lead, IT Business Analysis will play a pivotal role in the Enterprise Service Management (ESM) function, focusing on analyzing and translating business requirements into ServiceNow-enabled solutions that enhance process effectiveness and service delivery. This role demands a high level of functional expertise , technical understanding, and stakeholder engagement to ensure successful ServiceNow implementations. The role requires strong analytical skills, an understanding of the ServiceNow platform (particularly ITS M ), and experience with ServiceNow's Agile module.
This position will be based in Hyderabad and report into the Enterprise Service Management office. The Lead Business Analyst will collaborate with product managers, developers, QA teams, and process owners to design and deliver fit-for-purpose solutions within the ServiceNow ecosystem. This includes drafting and refining business and technical requirements, performing gap analyses, managing testing activities, supporting go-live readiness, mentoring junior analysts, and driving continuous pro duct improvements.
Your Role Accountabilities:
**REQUIREMENT GATHERING & ANALYSIS**
+ Engage with stakeholders to understand business needs and translate them into clear, actionable ServiceNow requirements.
+ Analyze existing processes and systems to identify areas for automation, optimization, or enhancement within the ServiceNow platform.
+ Use Agile user story mapping techniques to document functional and non-functional requirements in alignment with ServiceNow capabilities.
+ Collaborate with product managers to define minimum viable products (MVPs) and backlog prioritization.
**WORKFLOW DESIGN & IMPROVEMENT**
+ Lead efforts to document and optimize business processes leveraging ITIL and service management best practices.
+ Propose process enhancements based on user feedback, data analysis, and platform capabilities.
+ Facilitate workshops and design sessions with stakeholders to ensure alignment on solution approaches.
+ Ensure that designed processes are scalable, sustainable, and compliant with internal governance and industry standards.
**IMPLEMENTATION & TESTING MANAGEMENT**
+ Support technical teams during development and configuration phases to ensure business requirements are understood and implemented correctly.
+ Coordinate and participate in functional and user acceptance testing (UAT), developing test plans, scripts, and traceability matrices.
+ Validate feature delivery through hands-on testing and coordinate defect resolution activities with developers and QA.
**DOCUMENTATION & TRAINING**
+ Maintain clear and comprehensive documentation of business requirements, process flows, solution designs, and test results.
+ Develop and deliver knowledge content to end users, support teams, and business stakeholders as needed to facilitate adoption.
+ Conduct knowledge transfer sessions with junior analysts, testers, and end users as needed.
**TROUBLESHOOTING & SUPPORT**
+ Act as a SME (Subject Matter Expert) for the implemented solutions post-deployment, offering analysis and resolution of issues.
+ Monitor solution performance and gather feedback for iterative improvement.
+ Lead root cause analysis and recommend preventive actions to avoid recurrence of common issues.
+ Maintain familiarity with platform updates, patch cycles, and roadmap planning to proactively identify potential impacts.
Qualifications & Experiences:
+ 6 + years of experience as a Business Analyst, with at least 3 years focusing on ServiceNow implementations .
+ Proven expertise in ServiceNow ITSM module s and significant exposure to ServiceNow's Agile capabilities .
+ Strong understanding of business analysis methodologies, SDLC, and Agile delivery frameworks.
+ Demonstrated ability to gather, document, and communicate complex business and technical requirements.
+ Experience working in cross-functional, global teams with both business and technical stakeholders.
+ Excellent communication, facilitation, and stakeholder management skills.
+ Bachelor's degree in Information Technology , Computer Science, Business, or related field.
Not Required but P referred E xperience:
+ ServiceNow Certified System Administrator or Certified Business Analyst.
+ ITIL v3 or v4 Foundation Certification (Intermediate level preferred).
+ Background in mentoring or guiding junior analysts.
+ Exposure to enterprise governance, reporting, and performance management practices.
**How We Get Things Done.**
This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.
**Championing Inclusion at WBD**
Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.
If you're a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page ( for instructions to submit your request.
This advertiser has chosen not to accept applicants from your region.
5
Head of Business Analysis
Hyderabad, Andhra Pradesh
Ferty9 Fertility Center
Posted 5 days ago
Job Viewed
Job Description
Head – CRM, Business Analytics & Remarketing
Location: Secunderabad / Kukatpally / KPHB, Hyderabad
Reports To: Executive Vice President & Head – Sales and Marketing
Industry: Healthcare / Fertility / Gynaecology
Experience: 5+ years (Healthcare or Service Industry preferred, not mandatory)
Compensation: ₹12 – 17 LPA (based on relevant experience & capability)
Designation: AGM / Senior Manager (depending on experience & capability)
Position Summary
We are seeking a seasoned and purpose-driven Head – CRM, Business Analytics & Remarketing to design and execute funnel automations across Marketing, Sales/Contact Centre, and Operations. This leadership role involves building strategic automations to enhance CRM functionalities for customer acquisition, retention, and brand experience . You will collaborate directly with business, sales, and marketing leaders and take full ownership of outcomes.
Position Overview
The ideal candidate will be a skilled and detail-oriented professional with advanced expertise in SQL, MS Excel (Macros, VBA), and Power BI . You will have proven experience in remarketing, funnel optimization, and digital performance analytics , while leading a small team of analysts.
The role will also oversee systems integration across multiple databases — CRM, HIMS, and Medical Information — to provide seamless accessibility and visibility of Customer Lifetime Value for leadership.
Key Responsibilities
- Analyze and optimize digital marketing funnels by identifying drop-offs, conversion bottlenecks, and user behavior trends.
- Develop SQL queries for data extraction, transformation, and reporting from multiple marketing and sales databases.
- Leverage advanced Excel (Macros, VBA, PivotTables, data models) for efficient reporting and large dataset management.
- Design and automate dashboards/reports to track funnel metrics, campaign performance, and audience segmentation.
- Collaborate with marketing, CRM engineers, and HIMS engineers to define KPIs, integration workflows, and campaign measurement.
- Support remarketing strategies by analyzing audience behavior and engagement across platforms (Google Ads, Meta, CRM tools).
- Deliver actionable insights to improve targeting, personalization, and re-engagement tactics.
- Drive process improvements by automating workflows and optimizing reporting systems.
- Lead and mentor a team of 2 analysts, building in-house data and reporting capabilities.
Qualifications
Required
- Bachelor’s degree in data Analytics, Marketing, Business Intelligence, Information Systems, or related field.
- 5+ years of professional experience in data analytics, with focus on digital marketing & CRM analytics .
- Expert-level proficiency in Microsoft Excel (advanced formulas, Macros, VBA).
- Strong SQL skills for querying, data management, and complex dataset handling.
- Proven experience in remarketing performance analysis and managing digital funnels across paid media, CRM, and owned channels.
- Ability to translate complex data into clear, actionable insights for non-technical stakeholders.
- Strong understanding of systems integration workflows across CRM, HIMS, and related IT systems.
Preferred
- Expertise in BI tools: Power BI, Tableau, VBA, SQL .
- Experience in creating BRDs (Business Requirement Documents) for CRM/marketing automation.
- Familiarity with customer lifecycle metrics and multi-touch attribution models.
- Basic knowledge of scripting in Python or R .
Why Join Us?
This role offers an opportunity to play a critical part in shaping the digital growth journey of one of India’s leading healthcare brands. You will lead CRM innovation, analytics, and remarketing strategies that directly impact customer acquisition, retention, and brand trust in a highly sensitive and fast-growing sector.
This advertiser has chosen not to accept applicants from your region.
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6
Freelance Consultant – Business Analysis
Mumbai, Maharashtra
VML
Posted 5 days ago
Job Viewed
Job Description
About Us:
VML, a WPP company is a global powerhouse born from the unification of Wunderman Thompson and VMLY&R — two of the world's most powerful and accomplished creative agencies with complementary capabilities and geographic strengths. We have an industry-unique opportunity to provide our client partners with a fully integrated offering across brand experience, customer experience and commerce practices — powered by deep data and technology experience.
For more information, visit
Overview
A Senior Business Analyst has 5+ experiences. They are a key part of the team and expected to take the initiative in ensuring the business needs of our client are fully documented, understood and met by the proposed solution
Job Type: Freelance
Duration: 3 months
Responsibilities
- Gather and document complex requirements and translate them into clear user stories and acceptance criteria that can be used and interpreted by both business and technical users. This will involve planning, running and facilitating workshops, and assessing source documentation from the customer
- Identify and recommend options for potential solutions and assess them for both technical and business suitability based on a global component library and design system.
- Create logical and innovative solutions to complex problems
- Analyse business systems in order to recommend efficiencies
- Provide estimates for future analysis work
- Work closely with developers and a variety of end users to ensure all solutions deliver customer satisfaction
- Provide training to users of a new system as required
- Communicate and collaborate with the test team
- Plan and work flexibly to meet deadlines
- Keep up to date with technical and industry sector advances
- Maintain great client relationships at all levels of the organization
- Maintain consistently high levels of client satisfaction and effectively escalating business critical situations to as required
- Manage situations and relationships both internally and externally
Required skills/experience
- You will have 5-10+ years’ experience working as a Senior Business Analyst in the Pharma sector on enterprise content management platforms.
- Experience of working supplier side and managing client stakeholders and 3rd parties
- Able to plan, and run large workshops with senior client stakeholders and manage senior stakeholders effectively.
- Highly proactive, talented, enthusiastic, focused, eye for detail, professional. Keen to learn and to challenge for smarter ways of doing things; a team player proud of their work who wants to share it.
- You like working in a fast-paced environment and are ready to inspire outstanding online experiences for users, no matter what product, service, sector, device or channel!
- You will be happy working at client locations when needed
- Experience of Agile software delivery
- Business Process mapping and engineering
- Experience in Pharma sector and AEM experience
- Production of high-quality user stories and acceptance criteria
- Analysis and design of systems (package integration and bespoke development)
- Ability to work on your own initiative to an agreed action plan
- Strong communication skills - as this role requires a high level of communication, interpersonal and presentation skills
- Strong problem solving, time management and organizational skills
- Strong commercial awareness and business acumen
- Energetic, enthusiastic with strong attention to detail
Preferred qualifications / experience
- Scrum master qualification
- Certified Scrum Product Owner
- Experience working with multiple different ecommerce platforms
This advertiser has chosen not to accept applicants from your region.
7
Graduate Trainee - Business Analysis
700071 Kolkata, West Bengal
₹25000 Monthly
WhatJobs
Posted 4 days ago
Job Viewed
Job Description
Our client is offering an exceptional opportunity for recent graduates to launch their careers in business analysis through a fully remote Graduate Trainee program. This program provides comprehensive training and hands-on experience in understanding business needs, analyzing processes, and recommending solutions that drive organizational improvement. As a Graduate Trainee, you will work closely with senior business analysts and stakeholders, gaining exposure to various business domains and analytical tools. You will be involved in requirement gathering, data analysis, process mapping, and contributing to project documentation. This remote role fosters professional development and allows you to build a strong foundation in business analysis methodologies from the comfort of your home. Key responsibilities will include:
- Assisting in gathering and documenting business requirements from stakeholders.
- Analyzing business processes and identifying areas for improvement.
- Supporting the creation of process flows and use cases.
- Conducting data analysis to support business insights and recommendations.
- Contributing to the development of project documentation and reports.
- Collaborating with cross-functional teams in a virtual environment.
- Learning and applying various business analysis tools and techniques.
- Participating in stakeholder meetings and workshops.
- Assisting with testing and validation of proposed solutions.
- Developing a strong understanding of project lifecycles. The ideal candidate is a recent graduate with a Bachelor's or Master's degree in Business Administration, Information Systems, Economics, or a related field. Strong analytical and problem-solving skills, excellent written and verbal communication abilities, and a proactive attitude are essential. A keen interest in business processes and technology is highly valued. This remote internship is an ideal way to gain practical experience and kickstart your career in business analysis, contributing to impactful projects from **Kolkata, West Bengal, IN**.
This advertiser has chosen not to accept applicants from your region.
8
Graduate Trainee - Business Analysis
700001 Motijheel, West Bengal
₹30000 Monthly
WhatJobs
Posted 8 days ago
Job Viewed
Job Description
Our client, a leading conglomerate with diverse business interests, is excited to offer a prestigious Graduate Trainee program focused on Business Analysis. This is an exceptional opportunity for recent graduates to gain hands-on experience in a dynamic corporate environment and develop critical analytical and problem-solving skills. As a Graduate Trainee, you will support senior analysts in understanding business needs, identifying process improvements, and contributing to strategic projects across various departments. You will be involved in data gathering, process mapping, requirements documentation, and assisting in the implementation of business solutions.
Responsibilities:
Responsibilities:
- Assist in gathering and documenting business requirements from stakeholders.
- Support the creation of process maps and flowcharts to visualize current and future state operations.
- Participate in data analysis activities to identify trends, patterns, and opportunities for improvement.
- Help prepare reports and presentations to communicate findings and recommendations to the team.
- Contribute to the testing and validation of new business systems or processes.
- Learn and apply business analysis methodologies and tools.
- Collaborate with cross-functional teams to understand project objectives and support their execution.
- Shadow experienced Business Analysts to gain practical insights into the role.
- Maintain project documentation and ensure it is up-to-date.
- Actively participate in team meetings and training sessions.
- Recent graduate with a Bachelor's or Master's degree in Business Administration, Economics, Finance, Engineering, or a related quantitative field.
- Strong analytical and critical thinking skills.
- Excellent verbal and written communication abilities.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
- Eagerness to learn and a proactive attitude.
- Ability to work effectively in a team environment.
- Basic understanding of business processes or data analysis is a plus.
This advertiser has chosen not to accept applicants from your region.
9