2,093 Client Assistance jobs in India
Customer Relations Manager
Posted 5 days ago
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Job Description
Manage and analyse customer interactions and data throughout the customer lifecycle, with the goal of improving business relationships with customers, assisting in customer retention and generating revenue for the company through timely recoveries.
About the Role
Manage and analyse customer interactions and data throughout the customer lifecycle, with the goal of improving business relationships with customers, assisting in customer retention and generating revenue for the company through timely recoveries.
Responsibilities
- Keep excellent relationship with the customers, build trust and confidence in the company by updating them on the progress of their property and build one-to-one relationships.
- Managing Customer Lifecycle from sale to possession of the customer’s property.
- Enhance Customer Experience.
- Updating the progress of payments in ERP/ SAP (Sales & CRM Module).
- Internal co-ordination with Engineering, Design, Legal and Accounts departments for getting updates on the project.
- Demand generation on achieving milestones in construction and informing the customers pre and post-demand generation.
- Follow-up on submittals.
- Collections/ Payment Follow Ups with Customer.
- Drive post-sales activity.
- Coordinate with Financers for fund flow and fund utilization, maintain and update data as per internal strategies.
- Address and manage escalated customer queries.
Key Performance Indicators
- Monitor and maximise customer lifetime value strategies.
- Plan & Monitor accurate and timely sales documentation - Eg, Application forms, Allotment Letters, Agreement for Sale / Construction, Demand Notices, Sale Deeds, Tripartite Agreements/NOC for Banks.
- To contribute to the overall standardisation of data, formats and MIS.
- To conceptualize & identify opportunities to create and implement customer delight.
Qualifications
- Education: Graduate/ Post Graduate/ MBA.
- Experience: Overall experience of 4-10 Years of Experience in real estate Sales/CRM.
Required Skills
- Excellent communication and interpersonal skills.
- Strong analytical and problem-solving abilities.
- Proficiency in ERP/SAP systems.
Preferred Skills
- Experience in real estate industry.
- Knowledge of customer relationship management.
Customer Relations Executive
Posted 18 days ago
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Job Description
The Post-Sales Customer Relations Executive is responsible for managing and supporting clients after the booking of the property. The role includes handling documentation, payment follow-ups, customer queries, coordination with internal departments (like legal, accounts, site, CRM), and ensuring smooth handover and possession processes. The goal is to ensure a seamless post-booking experience and maintain long-term customer satisfaction.
Location : Kochi
Gender : Female
- Act as a single point of contact for customers post-booking till possession
- Build and maintain strong relationships with clients through regular updates and assistance
- Address and resolve customer concerns or complaints in a timely and professional manner
- Coordinate agreement signing (Sale Agreement, Allotment Letter, etc.)
- Collect, verify, and maintain necessary documents from customers
- Assist in registration and stamp duty procedures
- Track customer payment schedules and follow up for timely payments
- Coordinate with the accounts/finance department for payment receipts and outstanding dues
- Share payment reminders and NOCs with customers
- Coordinate for site visits, snag list preparation, and final handover of the property
- Ensure all handover formalities (documents, keys, welcome kits, etc.) are completed smoothly
- Maintain possession checklists and ensure customer satisfaction at the time of handover
- Liaise with sales, legal, accounts, projects, and facility management teams to ensure all customer-related activities are in sync
- Escalate unresolved issues to the appropriate departments or senior management
Qualifications & Skills:
- Bachelors degree
- 24 years of experience in customer service, preferably in real estate/post-sales domain
- Strong communication (written and verbal) and interpersonal skills
- Knowledge of real estate documentation and procedures is an advantage
- Proficiency in MS Office
- Ability to handle multiple tasks and work under pressure
- Good problem-solving and conflict-resolution abilities
- Fluency in English and local language
- Customer-first attitude with a polite and professional demeanor
- Understanding of local real estate laws and RERA compliance (if applicable)
Email :
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Customer Relations Officer
Posted 23 days ago
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Job Description
Qualifications and Skills
- Proficiency in customer relationship management software to manage and analyze customer interactions and data effectively.
- Strong conflict resolution skills to address customer challenges and disputes efficiently while maintaining positive client relationships.
- Ability to perform data analysis to identify and understand customer needs, preferences and trends for driving service improvements.
- Experience in managing social media platforms to engage with clients and effectively promote company services and brand reputation.
- Excellent communication skills for articulating ideas clearly, handling inquiries professionally, and delivering superior customer experiences.
- Problem-solving aptitude to assess customer situations and develop effective, timely solutions to enhance satisfaction.
- Proficient in Microsoft Office Suite for preparing reports, maintaining records, and supporting customer management tasks smoothly.
- Skill in active listening to understand customer needs and concerns fully, ensuring effective and empathetic communication.
Roles and Responsibilities
- Build and maintain strong relationships with customers by understanding their needs, preferences, and feedback.
- Address customer inquiries, complaints, and requests promptly and professionally, ensuring a high level of customer satisfaction.
- Collaborate with internal teams to facilitate customer requests and ensure timely resolution of issues and concerns.
- Utilize CRM tools to track customer interactions, feedback, and service improvements to foster long-term customer loyalty.
- Conduct regular follow-ups with clients to ensure service satisfaction and address any ongoing queries or issues.
- Develop and implement customer engagement strategies to enhance brand loyalty and drive business growth.
- Prepare and analyze customer service reports to gain insights and recommend improvements in service delivery.
- Assist in organizing and executing customer-focused events and promotions to increase engagement and brand visibility.
Customer Relations Officer
Posted 23 days ago
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Job Description
Qualifications and Skills
- Proficiency in customer relationship management software to streamline client interactions and maintain comprehensive records.
- Proven conflict resolution skills to address customer concerns quickly and effectively, ensuring a harmonious relationship.
- Strong data analysis capabilities to interpret customer feedback and suggest actionable improvements for service enhancement.
- Exceptional active listening skills to understand and respond to customer needs accurately and empathetically.
- Experience using Salesforce for managing client data and improving customer engagement strategies.
- Effective communication skills to convey information clearly and professionally through various channels.
- Ability to perform customer feedback analysis, identifying trends and insights to improve overall customer satisfaction.
- Familiarity with multi-channel support systems, offering consistent and quality service across platforms.
hospital Customer Relations Executive
Posted 4 days ago
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Job Description
Company Description
SKS Veterinary Hospital is India's leading chain of multi-specialty pet hospitals, delivering world-class veterinary care since 2003. With a network of over 14 state-of-the-art branches across multiple cities, including Chennai, Bengaluru, and Hyderabad, SKS Veterinary Hospital is committed to excellence for pets and their families. Our comprehensive centers of excellence include Cardiology, Orthopaedic Surgery, Dermatology, Ophthalmology, Radiology, and more. We are home to a highly qualified team of veterinarians and surgeons, recognized for compassionate care and continuous innovation in pet health. Beyond routine treatments, we offer emergency care, preventive wellness programs, and a variety of pet-related services, ensuring that each branch is a one-stop destination for your pet’s well-being.
Role Description
This is a full-time on-site role for a Customer Relations Executive located in Chennai, Hyderabad and Bengaluru.
The Customer Relations Executive will be responsible for managing client relations, ensuring customer satisfaction, and providing excellent customer service. Day-to-day tasks include greeting and assisting clients, addressing customer inquiries and concerns, promoting our services, scheduling appointments, and maintaining accurate records.
The role also involves coordinating with veterinarians and support staff to ensure seamless service delivery and a positive experience for pet owners and their pets.
Qualifications
- Interpersonal Skills and Communication skills
- Medical terminology
- Experience in Client Relations and Customer Service
- Ability to ensure Customer Satisfaction
- Strong problem-solving skills and attention to detail
- Passion for animal care and pet health
- Ability to work effectively in a team environment
- Previous experience in a veterinary or healthcare setting is a plus
- Bachelor's degree in a related field is preferred
Transportation Representative, Executive Customer Relations
Posted 2 days ago
Job Viewed
Job Description
Executive Customer Relations (ECR) team manages IN trans related escalations for rescue, root causing and medium/long term systemic changes. The team manages multiple programs such as INOPS VPI, ECR email escalations and customer rescue programs.
The team liaises with stakeholders across the IN Network to develop proactive rescue mechanisms, solutions and systemic fixes around the opportunities identified through root cause analysis to improve customer experience.
Key job responsibilities
Respond to inquiries from leaders, in addition to resolving contacts (received through escalation channels).
Communicate effectively and professionally with CS and non-CS departments.
Work on a detailed root cause analysis.
Recognize systemic and quality concerns contributing to poor customer experiences and communicate to appropriate stakeholders.
A day in the life
You will address customer issues by rescuing the customer but also by identifying and measuring root cause of the customer's experience failure and presenting your findings and recommendations to right stakeholders who can fix process or technology that caused customer defect.
Basic Qualifications
- A relentless obsession for the customer.
- Excellent English communication skills both verbal and written.
- Prior experience in Customer Service
- Demonstrates flexibility in work hours based on operational requirement.
- Ability to work independently, self-motivated, and demonstrate flexibility in approaching responsibilities and change.
- Displays good judgment and discretion.
- Excellent decision-making skills to effectively manage the needs of the customer and business Goal driven, target orientated, able to step back and look at the bigger picture, the person will also be able to manage during ambiguity and possess a preparedness to get involved
Preferred Qualifications
- Prior experience in Customer Service
- Perfection in responses to internal leaders is required.
- MS-Office Suite (Word, PowerPoint, Excel, SharePoint).
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Client Service Specialist
Posted 5 days ago
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Job Description
Job Purpose
We are seeking a highly skilled and experienced Client Service Manager to join our team. The successful candidate will provide exceptional service, support, and solutions to our top clients in the financial services industry, ensuring their needs are met and their experience with our organization is exceptional. The role includes proactive planning and day-to-day management of client servicing operations for Foreign Portfolio Investors (FPI), adhering to the highest quality standards and delivery timelines.
Job Description:
- Build and maintain strong relationships with clients, understanding their needs and delivering tailored solutions.
- The incumbent will ensure smooth customer onboarding by liaising with internal teams for the same.
- Understand regulatory guidelines with reference to Foreign Investments.
- Take ownership and address client queries, resolving them in a timely and efficient manner.
- Track NAV to be released to the clients and coordinate with the Fund Accountant team to ensure NAV is released as per the decided turnaround time (TAT).
- Liaise with the Account and Finance team for fee calculations, cross-checking the fee calculations through the NAV pack, and accordingly releasing weekly/monthly fee calculations to the clients. Respond to client queries in case of any clarifications required.
- Coordinate with the Operations team to ensure client requests such as subscriptions/redemptions are processed smoothly and within the TAT.
- Work closely with internal teams such as Sales, Product, and Operations to deliver a seamless client experience.
- Liaise with administrators and distributor/referral agents for smooth onboarding.
- Track any fund transfer requests from clients and coordinate with PCM and Custodian for the same.
- Collect prompt and accurate feedback from clients, interacting with them to ensure that all valid concerns are addressed immediately.
- Escalate unresolved queries/issues to the appropriate team.
Requirements:
- Education: MBA/Bachelor’s degree in Finance or a related field.
- Experience: Minimum 4 – 5 years in Client Service, preferably in the Financial Services industry. Strong understanding of FPI regulations, guidelines, and market practices is an added advantage.
- Communication Skills: Excellent verbal and written communication skills.
- Problem Solving: Ability to analyze problems, prioritize tasks, and implement effective solutions.
Company Culture and Benefits:
We foster a collaborative and inclusive work environment that values diversity and encourages professional growth. Our team enjoys competitive benefits, including health insurance, retirement plans, and opportunities for continuous learning and development.
Tools and Software:
Familiarity with client management software and financial analysis tools is preferred.
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Client Service Project Manager
Posted 2 days ago
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Job Description
Standard (Mon-Fri)
**Environmental Conditions**
Adherence to all Good Manufacturing Practices (GMP) Safety Standards
**Job Description**
The Project Manager demonstrates project management capabilities and life sciences industry knowledge. The ability to independently manage a portfolio of client projects through creative problem solving, cross-functional collaboration and life sciences industry knowledge enables successful project delivery in this role. This includes leading, managing, and coordinating all technical and services aspects of a study or project, ranging from initial discussions with the client, development of project requirements, documentation, and all aspects of the study or project from set up to completion. The Project Manager also trains and leads internal teams as well as internal & external customers.
**Key Responsibilities:**
+ Leads, supports and manages the delivery of all technical and service aspects of the most complex strategic projects and studies for clients.
+ Determine the preliminary design of the study will full responsibility to get results
+ Acts as a connector within the company, collaborating and coordinating with all internal departments and direct contact with external customers.
+ Initiate the involvement of appropriate internal and external customers, maintaining continuous communication with those departments, and ensures the work delivered to customers is of a consistently high standard.
+ Leads and/or attends Project Meetings at a Fisher Clinical or customer site. Leads and represents the business at kick-off meetings as the need arises by the customer.
+ Leads and facilitates customer teleconferences, visits and audits as the need arises, and provides timely provision of customer reports and updates.
+ Connects and collaborates with Quality Assurance/Regulatory personnel to drive Problem Reports to closure.
+ Ensures customer needs are properly translated into quotation and has responsibility to monitor and amend the quote and budget as required.
+ Provides accurate and timely financial forecasting and reporting
+ Responsible for revenue recognition for projects and verifies final production information for Accounting Department prior to invoices release.
+ Leads, participates in, and coordinates cross-functional business process improvement activities as required.
+ Works closely together with the account manager to gain overall customer satisfaction.
+ Applies GXP in all areas of responsibility
+ Trains and leads new colleagues within and across the team.
**As Demonstrated By:**
**Project Management**
+ Independently manages a large project portfolio or multiple client projects, planning and delivering at all project stages.
+ Structures project(s) in line with client strategy by demonstrating an entrepreneurial approach; optimizes processes to identify needs, defines resources requirements, tracks performance and identifies improvement opportunities.
+ Develops methods to proactively identify, monitor, and evaluate project challenges and partners with cross functional teams to identify solutions and deliver positive outcomes. Mentors other team members on project resolution.
+ Pro-actively defines, tracks, and negotiates expenses, budgets, and revisions in response to project achievements and performance.
**Client Relationship Management**
+ Highly skilled at performing and interpreting comprehensive need analyses which reflect an understanding of the customer's target market and value proposition.
+ Thorough knowledge of Thermo Fisher's solutions portfolio and industry and capable of articulating how Thermo Fishers' value proposition is superior to competitive offerings.
**Technical Knowledge**
+ Demonstrates advanced technical capabilities and strong expertise in site processes, industry requirements, and problem solving.
+ Manages project efficiently in different systems to provide accurate forecasting information to core team, leadership and the client. Maintains accountability for individual and team outcomes.
+ Proactively advances the efficiency and effectiveness of work processes, procedures, and outputs.
**Project Management Leadership**
+ Collaborates well, builds effective business relationships and brings new or alternative perspectives forward to overcome difficulty or uncertainty and builds a coalition.
+ Crafts S.M.A.R.T. objectives and forms a realistic action roadmap with timelines.
+ Assumes the leadership role on projects as appropriate, manages and supports cross-functional teams to be successful, and strategically plans an effective and efficient timeline to be completed on time.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
International Client Service Executive
Posted 23 days ago
Job Viewed
Job Description
Job Title: International Client Service Executive
Overview:
This company does end to end medical billing process. This Company works on behalf of Hospital & Doctors in USA, to process their bills by coordinating with insurance companies, so the person working as a process associate their job profile is to coordinate with insurance companies & make sure every hospitals & doctors are paid on time, this is also called account payable or receivable process. (AP/AR)
Responsibilities:
- Will be responsible for outbound calls to insurances for claim status and eligibility verification
- Denial documentation and further action
- Calling the insurance carriers based on the appointment received by the clients.
- Working on the outstanding claims reports/account receivable reports received from the client or generated from the specific client software.
- Calling insurance companies to get the status of the unpaid claims.
Shift: US Shift
Salary: Up to 25K CTC (Depends on Interview & Experience)
Location: Ahmedabad
International Client Service Executive
Posted 23 days ago
Job Viewed
Job Description
International Client Service Executive
Overview:
This company does end to end medical billing process. This Company works on behalf of Hospital & Doctors in USA, to process their bills by coordinating with insurance companies, so the person working as a process associate their job profile is to coordinate with insurance companies & make sure every hospitals & doctors are paid on time, this is also called account payable or receivable process. (AP/AR)
Responsibilities:
- Will be responsible for outbound calls to insurances for claim status and eligibility verification
- Denial documentation and further action
- Calling the insurance carriers based on the appointment received by the clients.
- Working on the outstanding claims reports/account receivable reports received from the client or generated from the specific client software.
- Calling insurance companies to get the status of the unpaid claims.
Shift: US Shift
Salary: Up to 25K CTC (Depends on Interview & Experience)
Location: Ahmedabad