What Jobs are available for Client Engagement in India?

Are you someone who thrives on building meaningful client relationships and loves

technology and creating real business impact?

Would you like to be part of a fast-growing Australian SaaS company that’s redefining

how organisations listen to and act on customer feedback?

At Resonate, we’re on a mission to build the world’s most powerful Customer

Experience (CX) platform — one that helps brands truly connect with their customers

and employees. Our platform brings together AI-driven insights, automation, and

analytics to empower organisations to deliver exceptional experiences at every

touchpoint.

As we continue to grow, we’re looking for a Client Engagement Associate/ Consultant in

India to help us scale our success — someone who’s equal parts consultant, problem-

solver, and relationship builder.

About the Role

We’re looking for a proactive and relationship-driven professional to join our team as a

Client Engagement Associate/Consultant.

In this role, you’ll partner closely with clients across the globe to help them get the most

value from our platform — driving adoption, engagement, and long-term success.

This position combines elements of consulting, account management, and customer

experience, making it ideal for someone who enjoys solving business problems,

building trusted relationships, and working in a fast-paced SaaS environment.

What You’ll Do

• Build strong, consultative relationships with clients to understand their business

goals and challenges.

• Lead onboarding and training sessions to ensure smooth implementation and

early success.

• Monitor customer usage and proactively engage clients to improve adoption and

ROI.

• Develop tailored engagement plans that align with each customer’s objectives.

• Manage renewals and identify opportunities for upselling and account growth.

• Collaborate with Marketing, Product, and Implementation teams to share

customer insights and drive better outcomes.

• Act as the voice of the customer, providing strategic recommendations to

enhance satisfaction and retention.

What You’ll Bring

• 2–4 years of experience in Customer Success, Account Management, Client

Servicing, or Consulting — ideally within a SaaS, digital, or tech environment.

• A consultative mindset — you ask the right questions, uncover needs, and craft

practical solutions.

• Excellent communication and relationship-building skills.

• A proactive, outcome-oriented approach — you take ownership and drive

results.

• Comfort working in a fast-paced, collaborative setup with global stakeholders.

• A genuine interest in technology and helping businesses succeed through better

customer experiences.

Why Join Us

• Be part of a global team redefining Customer Experience for some of the biggest

brands.

• Get hands-on with cutting-edge CX tech and see the real impact of your work.

• Enjoy a flexible, people-first culture that values creativity, learning, and

ownership.

• Fun team events, engaging virtual activities, and plenty of opportunities to grow

your skills.

• The chance to work alongside passionate professionals who love what they do —

and have fun doing it!

Location: India

Employment Type: Full-time

Ready to make customers fall in love with better experiences?

Join us at Resonate, where curiosity meets impact.

Please include a CV and a Cover Letter outlining how your experience aligns with this

role. Applicants must be eligible to work in India in a full-time capacity.

• Conduct one-on-one wellness coaching sessions with clients via video conferencing and phone.
• Develop personalized wellness plans that address nutrition, fitness, stress management, and mindfulness.
• Educate clients on healthy habits and provide strategies for behavior change.
• Monitor client progress, offer encouragement, and adjust plans as needed.
• Maintain confidential client records and track session outcomes.
• Stay updated on the latest research and best practices in wellness and holistic health.
• Create engaging wellness content (e.g., articles, guides) for client resources.
• Facilitate group wellness workshops or webinars.
• Foster a supportive and motivational coaching relationship with clients.
• Collaborate with other wellness professionals to provide comprehensive client support.

Position : Customer Relationship Manager

Experience:

• Minimum 3-4 plus years of experience in CRM, ORM, or customer lifecycle roles preferably in luxury, fashion, jewelry, or high-end retail.
• Strong command of CRM tools (e.g., Zoho CRM, Salesforce, HubSpot) and ORM/review monitoring tools (e.g., Google Alerts, Brand24, Mention).
• Excellent written and verbal communication skills.
• Strong analytical mindset with proficiency in Excel, dashboards, and reporting tools.
• Prior experience working with HNI (High Net-worth Individual) clientele.
• Creative thinker with an eye for luxury branding and personalized customer journeys.
• Ability to handle customer calls ,relationship management & escalations ,conflict resolution.

Responsibilities:

Customer Relationship Management (CRM):

• Develop and execute a customer retention and loyalty strategy aligned with business goals.
• Oversee the implementation and optimization of the CRM platform (e.g., Zoho, Salesforce, HubSpot).
• Analyze customer data to build effective segmentation models for targeted campaigns.
• Create, monitor, and refine lifecycle marketing campaigns (e.g., welcome, birthday, reactivation, post-purchase).
• Collaborate with sales, design, and marketing teams to deliver personalized customer experiences.
• Track key metrics: repeat purchase rate, customer lifetime value (CLV), churn rate, etc.

Online Reputation Management (ORM):

• Monitor and manage the brand's online presence across review platforms (Google, Facebook, Instagram, Justdial, etc.).
• Respond professionally to reviews, comments, and queries — turning negative feedback into opportunities for customer recovery.
• Design and execute proactive reputation-building initiatives, including review collection campaigns and influencer collaborations.
• Prepare ORM reports, highlighting sentiment analysis, review trends, and potential reputational risks.
• Work closely with PR and digital marketing to align messaging and tone of voice.

Leadership & Strategic Responsibilities:

• Lead a small team or coordinate with external agencies for CRM and ORM execution.
• Develop monthly and quarterly performance reports with actionable insights.
• Contribute to overall marketing and CX strategy from a data and feedback-driven perspective.
• Stay current with CRM and ORM best practices, tools, and trends — especially in the luxury and jewellery sectors.

Role Description

We are looking for a proactive and persuasive Client Relationship Manager who can build trust with our customers and convert inquiries into successful sales. You’ll be the first point of contact for potential clients on Instagram, WhatsApp, and phone, ensuring every lead gets a seamless and personalized experience.

Key responsibilities

• Respond promptly to all client queries received via Instagram DMs, WhatsApp messages, and phone calls.
• Understand customer needs and recommend the right products or services.
• Follow up with leads regularly to convert them into confirmed sales.
• Maintain a strong relationship with existing clients to encourage repeat business.
• Coordinate with the internal team (sales, operations, or marketing) to ensure smooth client onboarding and order
• Keep track of conversations, leads, and conversions in CRM or designated tools.
• Identify upselling or cross-selling opportunities based on client requirements.

Qualifications

• Excellent communication skills in English and Hindi (spoken and written).
• Prior experience in sales, client servicing, or customer support (1–3 years preferred).
• Strong persuasion and relationship-building skills.
• Comfort using Instagram, WhatsApp Business, and phone-based sales communication.
• Organized and self-motivated with a customer-first mindset.

Employment Type: (Full-time / Part-time / Contract)

Company Overview:

Our organization is committed to delivering exceptional customer experiences and fostering lasting relationships with our clients. We aim to drive growth through tailored customer engagement strategies, utilizing cutting-edge CRM tools and analytics.

Role Summary:

We are looking for an experienced CRM Specialist responsible for managing and optimizing our Customer Relationship Management system. You will play a pivotal role in enhancing customer satisfaction, streamlining client interactions, and ensuring the accuracy and effectiveness of customer data.

Key Responsibilities:

• Manage and maintain the CRM platform, ensuring data accuracy, integrity, and accessibility.
• Develop and implement customer segmentation strategies to optimize marketing and sales initiatives.
• Analyze CRM data to generate insights and provide recommendations for improving customer engagement, retention, and satisfaction.
• Collaborate with sales, marketing, and customer service teams to identify opportunities and improve workflows.
• Design and execute automated campaigns and workflows within the CRM to enhance customer experience.
• Prepare regular CRM reports highlighting key metrics, trends, and opportunities for improvement.
• Provide ongoing CRM training and support to internal teams to ensure effective utilization of CRM tools.
• Identify and troubleshoot CRM issues, coordinating with technical teams for prompt resolution.

Qualifications:

• Bachelor’s degree in Marketing, Business Administration, Information Systems, or related field.
• 2-4 years of proven experience managing CRM systems (e.g., Salesforce, Zoho, HubSpot, Microsoft Dynamics).
• Demonstrated proficiency in CRM analytics and reporting tools.
• Excellent understanding of customer segmentation, campaign management, and customer lifecycle strategies.
• Strong analytical skills with the ability to interpret and leverage CRM data effectively.
• Excellent communication and interpersonal skills.

Preferred Skills:

• CRM certifications (e.g., Salesforce Certified Administrator, HubSpot CRM Certification).
• Experience with integration of CRM systems with other digital platforms (e.g., marketing automation, social media, ERP).
• Familiarity with SQL or database management.

Personal Attributes:

• Detail-oriented with excellent organizational and time-management skills.
• Strategic thinker capable of identifying and leveraging opportunities.
• Collaborative and effective team player.
• Adaptable and proactive in resolving issues and improving processes.

Compensation and Benefits:

• Competitive salary commensurate with experience
• Performance incentives
• Comprehensive health insurance
• Professional growth and learning opportunities
• Positive and inclusive work environment

3   Roles and Responsibilities  

   Collection from existing clients 

   Retention 

   Up-sell, Cross-sell experience  

   Proficient in English and Hindi language 

   B2C client handling 

   Interact with existing customers and make follow-up calls

   Timely payment & collections from the customers

   Interaction with customers via Emails & over the phone.

   Take actions to encourage timely debt payments

   Process payments and refunds

   Update account status records and collection efforts

   Updating the existing customers on ongoing projects.

   Report on collection activity

   Coordinating with Sales Team & Accounts Team regularly with regards to payment and work status.

Required Candidate profile

Proven experience as a CRM Sr. Executive, Customer Success or Collection Specialist or Business Development role 

   Knowledge of billing procedures and collection techniques 

   Working knowledge of MS Office and databases 

   Patience and ability to manage stress 

   Excellent communication skills (written and oral) 

   Skilled in negotiation 

   Problem-solving skills 

   Bachelor's degree

Share your cv at or (Whatsapp only No Calls)

Roles and Responsibilities

• Develop and maintain strong relationships with clients to foster trust and satisfaction.
• Oversee client onboarding processes, ensuring all documentation and procedures are completed efficiently.
• Act as a liaison between clients and internal teams to address and resolve client queries and issues.
• Maintain accurate client records and documentation in the CRM system to ensure consistency and reliability.
• Analyze client feedback to identify areas for improvement in products, services, and customer interaction.
• Collaborate with sales and marketing teams to enhance client communications and service offerings.
• Implement strategies for customer retention, striving to exceed client satisfaction and loyalty targets.
• Participate in team meetings, training sessions, and professional development opportunities to enhance skills and knowledge.

Job Title: CRM Executive / CRM Officer

Experience Required: 1 to 3 Years

Location: Hyderabad Road No. 12, Banjara Hills

Employment Type: Full-Time

FracSpace Pvt. Ltd. is a rapidly expanding business group with interests in Real Estate, Hospitality, and other allied services . We take pride in delivering high-quality experiences to our customers and are now looking to strengthen our Customer Relationship Management (CRM) function with a strong, detail-oriented professional.

We are seeking a dependable and process-driven CRM Executive with 34 years of hands-on experience in managing post-sales client relationships, documentation, and coordination in real estate or a service-driven industry. The ideal candidate should be organized, assertive, and capable of independently handling customer queries, documentation, and backend coordination while ensuring excellent service standards.

   Serve as the primary point of contact for customers post-booking through to possession.

   Manage customer onboarding, welcome kits, payment schedules, and queries.

   Ensure timely follow-up for payment dues, document submissions, and milestone updates.

   Coordinate with internal teams Sales, Accounts, Legal, Projects for smooth execution.

   Maintain and update accurate records in the CRM system.

   Handle documentation processes including agreement drafting, registration coordination, and possession handovers.

   Manage escalations and resolve customer concerns with professionalism.

   Prepare reports related to customer engagement, collections, and status updates.

   Ensure adherence to company SOPs, policies, and customer SLAs.

   Graduate in any discipline (preferred: Commerce, Business, or Law background).

   3 to 4 years of experience in CRM roles (preferably in real estate, banking, or high-value service industries).

   Excellent verbal and written communication skills in English and local language.

   Strong organizational and documentation skills.

   Working knowledge of CRM software and MS Office (Excel, Word, Outlook).

   Assertive personality with a customer-first attitude and strong problem-solving ability.

   Ability to multitask, meet deadlines, and handle pressure.

   Provident Fund (PF) & Employee State Insurance (ESI)

   Company-funded Medical Insurance

   Employee Discounts & Benefits across all our businesses

   Structured Workflows and opportunities to lead customer success processes

   Growth Path based on performance and initiative