7,317 Client Experience jobs in India
Associate- Client Experience
Posted today
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Job Description
Role & responsibilities:
- Act as the primary point of contact for clients, providing proactive support and timely responses to inquiries.
- Develop strong, long-term relationships by understanding client goals and aligning them with our products/services.
- Monitor client satisfaction through feedback, surveys, and engagement metrics; identify areas for improvement.
- Coordinate with internal teams to resolve client issues and ensure smooth service delivery.
- Assist in onboarding new clients, ensuring a smooth and engaging start to the client journey.
Skills Required
Customer Service, Client Management, client aquisition , Customer Satisfaction, Communication Skills
Client Experience Specialist
Posted today
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Management
· Onboarding: Assist new customers in the onboarding process to get them up to speed quickly.
· Account Health Checks: Regularly assess the health of customer accounts.
· Training: Offer specialized training sessions, tailored to customer needs.
Analyst
· Data Monitoring: Track KPIs related to customer engagement and product usage.
· Trend Analysis: Identify potential issues before they become problems.
Operations
· Tool Management: Administer customer success software and ensure its optimized use.
· Process Improvement: Continually assess and improve internal processes.
Customer Relationship Activities
1. Understand what clients need
2. Spot opportunities by expanding contact base in each client organization
3. Coordinate drive with other product AM/AEs
4. Help address the siloed nature of the client onboarding process by being present in Sales, Implementation and BAU calls. Further explanation below.
5. Drive revenue with happy clients
6. Push for referrals and work on case studies
7. Consolidate and filter client and abstraction team feedback on the product and support development team with roadmap
8. Requires Excellent Communication
Account Administration Activities
1. Maintain regular meeting and communication cadences
2. Handle simple user training when requested especially for new starters
3. Handle all user activation and deactivation requests
4. Ensure that projects are resourced correctly ensuring KPIs for abstraction turn around are met
a. Ensure that all uploads are moving through the abstraction process in a timely manner
b. Ensure that the client and abstraction team are handling any queries in a timely manner
c. Handle any preliminary escalations for abstraction queries
5. Check invoices going to clients to ensure they are being correctly billed
6. Handle any preliminary billing queries with both MRI and the client
7. Send out monthly usage reporting to ensure clients are cognisant of their package capacity
8. Share product update information
9. Send out regular surveys for client feedback and process the responses
10. Work with marketing to get NPS responses
11. Maintain contact information in SalesForce
12. Provide internal client health summaries to ensure that we are ahead of any client risks
Client Experience Ambassador
Posted today
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Job Description
JLL empowers you to shape a brighter way .
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
Competencies
Responsibilities
Key Operations delivery
What you can expect from us
You’ll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things.
Keep your ambitions in sight and imagine where JLL can take you.
Apply Today!
Business Specific Question
Location:
On-site –Bangalore, KarnatakaScheduled Weekly Hours:
40If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!
JLL Privacy Notice
Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.
For additional details please see our career site pages for each country.
For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.
Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at om. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
Client Experience Liaison
Posted today
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- Understand and be able to boil down complex datasets into presentable UI options.
- Ability to utilize data manipulation to Extract, Translate and Load datasets.
- Supporting and maintaining existing processes and systems that contribute to datasets and extracts of data.
- Deep understanding of data support in SQL and SSRS, including the ability to contract or modify stored procedures.
- Configuration or construction of Web interfaces pages or to present, manage, or edit and update data.
- Ability to learn new complex systems and how to configure them.
- Responsibilities
- Technical Aptitude
- Ability to firmly understand and carry out technical procedures, including the more advanced, in respective areas
- Develop new processes or datasets, and train, assist and optimize for the team.
- Optimize current technical procedures as needed and/or suggested by management
- Act as SME to assist in troubleshooting and issue resolution processes
- Work with the individuals to ensure critical data are issued as required
- Effectively solve problems as they arise on programs
- Maintain positive and collaborative relationships, internally and externally
**Experience**:
**Minimum Required**:
- 2 to 4 years’ experience with SQL Server including developing moderately complex SQL statements, stored procedures, and views.
- C#.net coding experience is preferred, but web coding experience of some sort is a must.
**Work Timings** - 2.30 PM to 11.30 PM IST
**Education/Qualifications/Certifications and Licenses**:
**Recommended**:
Level of education preferred (if required or experience level which may be substituted for level of education). Professional degree/designations/certifications/licenses legally required (i.e. RN, MD, VDM etc.).
**Labcorp is proud to be an Equal Opportunity Employer**:
As an EOE/AA employer, the organization will not discriminate in its employment practices due to an applicant's race, age, color, religion, sex, national origin, sexual orientation, gender identity, disability or veteran status.
For more information about how we collect and store your personal data, please see our Privacy Statement.
Associate - Client Experience
Posted today
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Job Description
Key Responsibilities:
**1. Event Sourcing and Coordination**:
- Identify and source a diverse range of volunteer event opportunities in collaboration with nonprofits and community organizations.
- Schedule and coordinate volunteer events, ensuring they meet the needs and interests of corporate partners.
**2. Partnership Management**:
- Develop and maintain strong relationships with nonprofit organizations and other external partners.
- Collaborate closely with Goodera's internal partnerships team to align event goals and strategies.
- Serve as the primary point of contact for all external partners related to volunteer events.
**3. Event Design and Planning**:
- Assist in the creative design and planning of volunteer events that are engaging, impactful and aligned with Goodera's mission.
- Develop comprehensive event plans, including timelines, resource allocation, and logistics.
- Ensure each event is thoroughly documented and evaluated for continuous improvement.
**4. Impact Assessment and Reporting**:
- Coordinate with the impact assessment team to measure the outcomes and effectiveness of volunteer events.
- Compile and analyze data to produce detailed impact reports for stakeholders.
- Utilize feedback and data insights to enhance future volunteer programs.
**5. Budgeting and Planning**:
- Assist in budgeting for volunteer events, ensuring cost-effectiveness and resource efficiency.
- Prepare and maintain detailed budget reports for each event.
- Work with the lead to allocate resources effectively and manage expenses within the approved budget.
**6. Collaterals and Communication**:
- Oversee the creation and distribution of event-related materials such as promotional content, volunteer guides, and post-event summaries.
- Ensure all communications are aligned with Goodera's branding and messaging standards.
- Act as the primary contact for volunteers, providing necessary information and support.
**7. Research and Innovation**:
- Conduct research to stay updated on trends and best practices in corporate volunteering and social impact.
- Introduce innovative ideas to improve the engagement and effectiveness of volunteer events.
- Participate in team brainstorming sessions to contribute to the continuous improvement of the program.
**Job Types**: Full-time, Permanent
Pay: ₹600,000.00 - ₹650,000.00 per year
Schedule:
- Day shift
- Monday to Friday
Application Question(s):
- Do you have prior experience into CSR activity.
**Experience**:
- event management: 1 year (preferred)
Work Location: In person
Client Experience Executive
Posted today
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Job Description
Location: Remote (India-based preferred)
Reports To: Founder & CEO
Department: Client Delivery & Success
Role Summary
The Experience Executive is responsible for delivering a world-class onboarding, strategy, and content execution experience for DDV clients. This person will be the client's primary relationship manager post-sale, ensuring timely communication, creative alignment, and execution excellence from onboarding to monthly reporting.
Key Responsibilities
1. Client Onboarding
Conduct welcome calls to make clients feel excited and aligned from day one.
Guide clients to prepare for the kickoff call with necessary info:
Social media credentials
Last 10 paying clients (for niche analysis)
Branding assets
Fill out a detailed Discovery Form live during the call and trigger automation to share a summary with the client.
2. Strategy Delivery
Coordinate with the content team to craft a laser-focused strategy.
Ensure each strategy includes:
Target audience persona
Instagram handle suggestions
Creative concept (e.g., storytelling, duo series, expert-led content)
Execution plan (studio shoots, location shoots, timelines)
Reel topics & posting frequency
Schedule a Zoom call to present the strategy to the client professionally.
3. Shoot Coordination & Timelines
Align with the shoot team for scheduling based on strategy approval.
Brief clients on what to expect at the shoot and what preparation is needed.
4. Reporting & Client Communication
Schedule a Pulse Report review call after 50% of the month’s deliverables are posted.
Schedule a Month-End Report review call (with social media executive present).
Lead all client-facing calls unless creative/technical input is requested.
5. Relationship Management
Keep clients updated proactively on timelines, delays, or feedback.
Coordinate revisions between the editing team and the client.
Be the emotional + strategic anchor of the client relationship.
Skills Required
Excellent communication (written + verbal)
Strategic thinking with a creative tilt
Highly organized with follow-up discipline
Basic understanding of Instagram and social media trends
Good with tools: Google Sheets, Notion, Trello, Zoom, WhatsApp
Bonus Points For
Experience in client servicing in an agency or media environment
Exposure to content creation (even if just as a hobby)
Understanding of B2B/B2C branding or business strategy concepts
Being fun, empathetic, and creative in energy
Compensation
Base Salary: ₹35,000/month
Incentives/Bonuses: Additional performance-based incentives available
Growth Path
This role can grow into a Client Success Manager or even Head of Client Experience, managing a team of coordinators and optimizing systems for scale.
Pay: Up to ₹35,000.00 per month
Schedule:
- Day shift
- Fixed shift
Work Location: Remote
PR Associate - Client Experience (BFSI)
Posted 4 days ago
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Job Description
Position: Senior Associate
Location: Mumbai
Experience: 2- 3 years
Objective
Be a strategic partner and trusted advisor to clients by helping them address business imperatives or issues with the right marketing/communications solutions. Champion a superlative client experience by leading a dynamic integrated team to develop breakthrough ideas, innovative programs and executional excellence. Advocate the agency’s full breadth of capabilities and expertise across today’s digitally led media landscape. Lead business development activities with existing and new clients
Primary Responsibilities Client
• Proactive in understanding the clients’ business
• Familiar with key client contacts and clear understanding of clients’ organizational structure
• Have a clear understanding of clients’ organizational structure
• Schedule and coordinate client meetings; keep participants advised of any changes
• Maintain adequate supply of client-related materials and documents
• Interact with client as deemed necessary by account team leader Media
• Draft media relations materials
• Develop and maintain media contact lists and databases
• Assemble press kits
• Continually update knowledge of new media
• Research and maintain speaking/editorial opportunities and calendars
• Scan daily, weekly, monthly and on-line publications to identify client-relevant media coverage, including competitive market and industry information Writing
• Proof and edit internal and external documents
• Prepare clip reports and summaries as needed by team and client Team Support
• Actively participate in agency development by assisting with new business and volunteering to assist other staff with urgent client needs
• Balance workload between accounts and account staff to ensure that all work is accurate and completed within established deadlines
• Continually update manager on progress of activities Administrative Support
• Manage monthly client billing process
• Track/enter time with precision and on a day-to-day basis
• Cross-reference, approve, and forward invoices to the Accounting Department
• Arrange meetings, travels and conference calls
• Coordinate mass mailings • Perform other administrative tasks as assigned
• Provide reception relief and back-up assistance for other secretaries
Education
Graduates / Post Graduates.
Success Factors
• Effective oral and written communication skills
• Can prioritize multiple tasks and manage time in a consistent manner
• Professional demeanour
• Can meet deadlines consistently
• Exceptional judgment when working with team members, client contacts and vendors
• Attention to detail
• Can solve problems
• Desire to pursue learning and self-development
• Can ask for assistance from other team members
• Proficient in Microsoft Suite, Internet, on-line services.
• Competent in set up of presentation tools such as projectors and laptops
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PR Associate - Client Experience (BFSI)
Posted today
Job Viewed
Job Description
Position: Senior Associate
Location: Mumbai
Experience: 2- 3 years
Objective
Be a strategic partner and trusted advisor to clients by helping them address business imperatives or issues with the right marketing/communications solutions. Champion a superlative client experience by leading a dynamic integrated team to develop breakthrough ideas, innovative programs and executional excellence. Advocate the agency’s full breadth of capabilities and expertise across today’s digitally led media landscape. Lead business development activities with existing and new clients
Primary Responsibilities Client
• Proactive in understanding the clients’ business
• Familiar with key client contacts and clear understanding of clients’ organizational structure
• Have a clear understanding of clients’ organizational structure
• Schedule and coordinate client meetings; keep participants advised of any changes
• Maintain adequate supply of client-related materials and documents
• Interact with client as deemed necessary by account team leader Media
• Draft media relations materials
• Develop and maintain media contact lists and databases
• Assemble press kits
• Continually update knowledge of new media
• Research and maintain speaking/editorial opportunities and calendars
• Scan daily, weekly, monthly and on-line publications to identify client-relevant media coverage, including competitive market and industry information Writing
• Proof and edit internal and external documents
• Prepare clip reports and summaries as needed by team and client Team Support
• Actively participate in agency development by assisting with new business and volunteering to assist other staff with urgent client needs
• Balance workload between accounts and account staff to ensure that all work is accurate and completed within established deadlines
• Continually update manager on progress of activities Administrative Support
• Manage monthly client billing process
• Track/enter time with precision and on a day-to-day basis
• Cross-reference, approve, and forward invoices to the Accounting Department
• Arrange meetings, travels and conference calls
• Coordinate mass mailings • Perform other administrative tasks as assigned
• Provide reception relief and back-up assistance for other secretaries
Education
Graduates / Post Graduates.
Success Factors
• Effective oral and written communication skills
• Can prioritize multiple tasks and manage time in a consistent manner
• Professional demeanour
• Can meet deadlines consistently
• Exceptional judgment when working with team members, client contacts and vendors
• Attention to detail
• Can solve problems
• Desire to pursue learning and self-development
• Can ask for assistance from other team members
• Proficient in Microsoft Suite, Internet, on-line services.
• Competent in set up of presentation tools such as projectors and laptops
PR Associate - Client Experience (BFSI)
Posted 4 days ago
Job Viewed
Job Description
Location: Mumbai
Experience: 2- 3 years
Objective
Be a strategic partner and trusted advisor to clients by helping them address business imperatives or issues with the right marketing/communications solutions. Champion a superlative client experience by leading a dynamic integrated team to develop breakthrough ideas, innovative programs and executional excellence. Advocate the agency’s full breadth of capabilities and expertise across today’s digitally led media landscape. Lead business development activities with existing and new clients
Primary Responsibilities Client
• Proactive in understanding the clients’ business
• Familiar with key client contacts and clear understanding of clients’ organizational structure
• Have a clear understanding of clients’ organizational structure
• Schedule and coordinate client meetings; keep participants advised of any changes
• Maintain adequate supply of client-related materials and documents
• Interact with client as deemed necessary by account team leader Media
• Draft media relations materials
• Develop and maintain media contact lists and databases
• Assemble press kits
• Continually update knowledge of new media
• Research and maintain speaking/editorial opportunities and calendars
• Scan daily, weekly, monthly and on-line publications to identify client-relevant media coverage, including competitive market and industry information Writing
• Proof and edit internal and external documents
• Prepare clip reports and summaries as needed by team and client Team Support
• Actively participate in agency development by assisting with new business and volunteering to assist other staff with urgent client needs
• Balance workload between accounts and account staff to ensure that all work is accurate and completed within established deadlines
• Continually update manager on progress of activities Administrative Support
• Manage monthly client billing process
• Track/enter time with precision and on a day-to-day basis
• Cross-reference, approve, and forward invoices to the Accounting Department
• Arrange meetings, travels and conference calls
• Coordinate mass mailings • Perform other administrative tasks as assigned
• Provide reception relief and back-up assistance for other secretaries
Education
Graduates / Post Graduates.
Success Factors
• Effective oral and written communication skills
• Can prioritize multiple tasks and manage time in a consistent manner
• Professional demeanour
• Can meet deadlines consistently
• Exceptional judgment when working with team members, client contacts and vendors
• Attention to detail
• Can solve problems
• Desire to pursue learning and self-development
• Can ask for assistance from other team members
• Proficient in Microsoft Suite, Internet, on-line services.
• Competent in set up of presentation tools such as projectors and laptops
IPB EMPLOYEE & CLIENT EXPERIENCE - ASSOC
Posted today
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Job Description
As a Associate within the Asset and Wealth Management Finance & Business Management team, you will optimize business performance by promoting key initiatives. You will serve as a trusted advisor to Business/Group Heads, responsible for identifying, escalating, and mitigating business risks. Your role in business management is dynamic and may vary across different lines of business, aligning with their specific priorities.
Job Responsibilities:
Required Qualifications, Skills, and Capabilities:
Preferred Qualifications, Skills, and Capabilities: