36 Client Relations jobs in India
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CLIENT RELATIONS SPECIALIST
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Position Summary The Client Relations Specialist (CRS) manages a boutique to mid-size book of client service centric businesses with templated HR needs.
The CRS is responsible for being an advocate for the clients, as well as the internal departments, from the time of completion of the client onboarding through the maintenance and retention process, as well as utilizing the tools provided to increase adoption rates of products and services and increase client retention rates.
Essential Duties and Responsibilities The essential functions include, but are not limited to the following • Responsible for acting as a liaison between client and internal operations to ensure a positive working relationship with assigned book of clients • Run point on following client retention processes to retain at risk relationships • Work with internal teams, client, and agent to achieve a high rate of client retention • User set-up and training of our client facing web-based payroll and custom reporting software • Work proactively to facilitate solutions as challenges present themselves • Maintain open communication regarding clients with the necessary internal teams • Assist in the tracking and completion of team projects and initiatives • Review weekly reports to assist with client retention efforts • Review monthly reports to analyze trends Track client repricing requests to ensure timely responses • Analyze data and review procedures and policies to determine answers to clients’ questions • File and maintain client records • Coordinate the resolution of client issues • Perform administrative support tasks, as needed, by the Client Relations team • Process and prepare memos, correspondence, or other documents • Schedule appointments and maintain and update appointment calendars • Act as support for their respective region when team members are traveling • Oversees the operational structural needs of the client to ensure data integrity • Nurture relationships with business owners, client company contacts, marketing agents and internal staff and departments • Escalate and resolve areas of concern, as raised by clients or internal departments • Monitor company performance against service level agreements and flag potential issues • Interact with clients to gain knowledge of their business model and drivers, HR practices, goals, and objectives • Assist with the execution of the service plans by evaluating progress of activities and service requests • Collaborate with internal departments to ensure seamless delivery of services to clients.
Gather and distribute voice of customer feedback to appropriate internal departments • Build cross-functional partnerships to address issues and manage escalations.
Leverage internal relationships to identify opportunities, trends, and process improvements • Successfully manage client expectations in a fast-paced environment • Introduce and drive adoption of new products and services to client • Assist in announcing to clients, changes in compliance using various communication formats • Act as part of a team to continually develop and create improved processes and procedures • Performing annual deliverables client reviews • Responsible for providing online HR guidance and templated HR deliverables, such as handbooks, wage and hour, job descriptions, learning management and other federal and state mandates • Travel (local and long distance) may be required to meet with clients face to face or meet via telephone on a scheduled basis, as determined by size of client, to ensure they are receiving great service and are taking advantage of and utilizing products and services offered.
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Client Relations Executive
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valantic stands for the "digital now". We show our customers what is possible in digitalisation today - from strategy to tangible realisation. Our service portfolio includes consulting, services, solutions and our own software products in the areas of banking, customer engagement & commerce, business and predictive analytics, SAP / ERP consulting, enterprise software and supply chain management. Our recipe for success is based on our elements. The "elements" are more than 3,000 digital experts. We are organised in expert teams and competence centres at 40 locations.
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**We are the elements of the digital now.**
**Client Relations Executive**:
**Experience :3 to 8 Years**
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**Role: Corporate Sales / Business Development / Key
Client Relations Executive
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Client Relations Executive
Posted today
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Client Relations Executive
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QS is the world’s leading provider of services, analytics, insights, and intelligence to the global higher education sector - supporting university excellence across the world. Our student recruitment and enrolment solutions enable universities and business schools to connect with talented individuals seeking to further their academic progress and career development. Our portfolio of professional services includes consultancy, student mobility and academic partnerships management, and branding solutions. We publish highly visible and influential rankings of international universities, including the QS World University Rankings® which reaches a global audience of hundreds of millions of people.
Founded in 1990, our activities span across 50 countries, working with over 2000 of the world’s leading higher education institutions and over 12,000 employers.
Headquartered in London, QS has over 650 employees globally with offices in 14 different countries, including Australia, Malaysia, India, Romania, Singapore, France, Germany, and the USA. QS keeps growing organically, through acquisition and by recruiting top talent across key regions.
**What inspires us?**
At QS, our culture fosters a flexible working environment that encourages our employees to own their career whilst personally and professionally thriving. We collaborate, respect, and support each other - and as a company, our values underpin these.
Our mission is to empower motivated people around the world to fulfil their potential through higher education, and to ensure everyone has the same opportunity to achieve that potential. We celebrate the diversity of our teams and believe through sharing our experiences we can learn from one another and become stronger together, which enables us to achieve our goal.
At QS, you’ll be responsible for implementing real change in the international higher education landscape, full of exciting and interesting challenges where you can drive positive impact across the business.
**The role**
**Role responsibilities**:
- Provide sales and backend administrative support to the regional director and sales/business development team;
- Updating and maintaining the opportunity pipeline and proactively following up with the sales team and clients for faster closers;
- Researching for prospects/contacts from the internet, magazines, newspapers or other sources on a regular basis;
- Preparing proposals, quotations and booking forms for prospective clients and ensuring follow;
- Provide customer service for booked orders and ensure that delivery teams are reaching out for optimal customer support;
- Research market intelligence in the region for competitor reporting, institutional insight, government regulations and updates etc;
- Extending administrative, travel and any other related support to meet the business needs; And any other additional duties as required
**Key skills and experience**:
- Degree in any business discipline
- Good attention to detail, co-ordination, communication and time management skills
- Proficient in the Microsoft Suite (Word, Excel and Powerpoint)
- Flexible with business travel from time to time
- Able to multi-task, is confident and resourceful
- Ability to work under pressure and deliver under tight deadlines Excellent command over written and spoken English
- QS Quacquarelli Symonds is proud to be a fair and equal organisation where everyone has the same opportunity to achieve their full potential, irrespective of their background or personal attributes. We celebrate our diversity and believe through sharing our experiences we can learn from one another, be stronger together, and enable our business to thrive._
Client Relations Executive
Posted today
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Job Description
QS is the world’s leading provider of services, analytics, insights, and intelligence to the global higher education sector - supporting university excellence across the world. Our student recruitment and enrolment solutions enable universities and business schools to connect with talented individuals seeking to further their academic progress and career development. Our portfolio of professional services includes consultancy, student mobility and academic partnerships management, and branding solutions. We publish highly visible and influential rankings of international universities, including the QS World University Rankings® which reaches a global audience of hundreds of millions of people.
Founded in 1990, our activities span across 50 countries, working with over 2000 of the world’s leading higher education institutions and over 12,000 employers.
Headquartered in London, QS has over 650 employees globally with offices in 14 different countries, including Australia, Malaysia, India, Romania, Singapore, France, Germany, and the USA. QS keeps growing organically, through acquisition and by recruiting top talent across key regions.
**What inspires us?**
At QS, our culture fosters a flexible working environment that encourages our employees to own their career whilst personally and professionally thriving. We collaborate, respect, and support each other - and as a company, our values underpin these.
Our mission is to empower motivated people around the world to fulfil their potential through higher education, and to ensure everyone has the same opportunity to achieve that potential. We celebrate the diversity of our teams and believe through sharing our experiences we can learn from one another and become stronger together, which enables us to achieve our goal.
At QS, you’ll be responsible for implementing real change in the international higher education landscape, full of exciting and interesting challenges where you can drive positive impact across the business.
**The role**
**Role responsibilities**:
- Provide sales and backend administrative support to the regional director and sales/business development team;
- Updating and maintaining the opportunity pipeline and proactively following up with the sales team and clients for faster closers;
- Researching for prospects/contacts from the internet, magazines, newspapers or other sources on a regular basis;
- Preparing proposals, quotations and booking forms for prospective clients and ensuring follow;
- Provide customer service for booked orders and ensure that delivery teams are reaching out for optimal customer support;
- Research market intelligence in the region for competitor reporting, institutional insight, government regulations and updates etc;
- Extending administrative, travel and any other related support to meet the business needs;
- And any other additional duties as required
**Key skills and experience**:
- Degree in any business discipline
- Good attention to detail, co-ordination, communication and time management skills
- Proficient in the Microsoft Suite (Word, Excel and Powerpoint)
- Flexible with business travel from time to time
- Able to multi-task, is confident and resourceful
- Ability to work under pressure and deliver under tight deadlines
- Excellent command over written and spoken English
- QS Quacquarelli Symonds is proud to be a fair and equal organisation where everyone has the same opportunity to achieve their full potential, irrespective of their background or personal attributes. We celebrate our diversity and believe through sharing our experiences we can learn from one another, be stronger together, and enable our business to thrive._
Associate Client Relations
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**Requirements**:
- **Minimum 6 months experience in client/ customer management**:
- **Education : MBA (Marketing)**:
- **Excellent communication skills in English is mandatory**:
- Client handling ability
- Logical thinking
Core responsibilities with regard to team work allocation includes the following:
- Discussion and analysis of new requirements and support activities of the project with team leaders and developers.
- Timely status update to the team leaders and client regarding pending tasks
- Daily stand up meeting coordination for support activities
- Jira management
Client Management responsibilities
- Client communication through calls, mails, WhatsApp etc.
- User story management
- Weekly sprint meeting with client
- Ticketing system management
- User training based on new releases
Pay: ₹20,000.00 - ₹25,000.00 per month
**Benefits**:
- Leave encashment
- Paid time off
- Provident Fund
Schedule:
- Day shift
**Experience**:
- Client/customer management: 1 year (required)
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Client Relations Executive
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- Act as the primary point of contact for client inquiries and concerns.
- Build and maintain strong, long-term relationships with clients.
- Communicate effectively with clients to understand their needs and ensure they are met.
- Provide product/service information, address queries, and resolve complaints in a timely manner.
- Monitor client satisfaction and seek continuous feedback for improvement.
- Coordinate with internal teams (sales, marketing, product, etc.) to ensure seamless client service.
- Prepare regular client reports and performance updates.
- Ensure accurate documentation of client interactions and transactions.
- Proactively suggest solutions and improvements to meet clients’ needs.
- Assist with onboarding of new clients and provide training when necessary.
- Stay updated on industry trends and best practices to offer exceptional service.
**Qualifications**:
- Proven experience in a Client Relations, Customer Service, or similar role.
- Strong proficiency in English (both verbal and written communication).
Schedule:
- Monday to Friday
**Experience**:
- total work: 1 year (preferred)
Work Location: In person
Client Relations Executive
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**Location: Gurudwara, Visakhapatnam**
**Job Type: Full-Time**
**Salary: As per market standards and experience**
Key Responsibilities:
Client Relationship Management:
- Serve as the primary point of contact for clients, addressing inquiries and concerns promptly.
- Build and maintain strong relationships with existing and potential clients.
- Understand client needs and provide tailored solutions to enhance their experience.
- Ensure customer satisfaction by delivering high-quality service and support.
Communication & Coordination:
- Coordinate with internal teams to ensure timely and efficient client service.
- Assist in resolving client issues by liaising with relevant departments.
- Conduct regular follow-ups with clients to assess their satisfaction and gather feedback.
- Present company products and services effectively to potential clients.
Sales & Business Development Support:
- Identify opportunities to upsell or cross-sell products/services to existing clients.
- Work closely with the sales team to generate leads and convert prospects into long-term clients.
- Assist in negotiating contracts and agreements to achieve mutually beneficial outcomes.
Reporting & Documentation:
- Maintain accurate records of client interactions, feedback, and transactions.
- Generate reports on client satisfaction, concerns, and areas of improvement.
- Provide insights and recommendations to improve customer engagement and retention.
**Requirements**:
- Bachelor’s degree in Business Administration, Marketing, Communications, or a related field.
- Proven experience as a Client Relations Executive, Customer Service Executive, or in a similar role.
- Strong interpersonal and communication skills (verbal and written).
- Ability to handle client concerns with patience and professionalism.
- Experience in sales, customer service, or relationship management is preferred.
- Proficiency in CRM software and Microsoft Office Suite.
- Ability to multitask, prioritize, and manage time effectively.
- Problem-solving skills with a proactive approach.
Salary & Benefits:
- Competitive salary based on industry standards and experience.
- Performance-based incentives.
- Opportunities for career growth and professional development.
- Friendly and collaborative work environment.
If you are passionate about client relations and have strong communication skills, we would love to hear from you!
**Job Types**: Full-time, Permanent, Fresher
Pay: ₹10,612.34 - ₹15,000.00 per month
Schedule:
- Day shift
- Fixed shift
- Morning shift
- Weekend availability
Supplemental Pay:
- Commission pay
- Performance bonus
Work Location: In person