15,058 Client Service Associate jobs in India

At Teal India we're looking for a Client Service Associate to join our Legal team.

Full-time · Bengaluru - Indiranagar

We are looking for a Client Service Associate to manage client communication, handle inbound calls and resolve escalations. As a Client Service Associate you will be bridging the gap between legal team and our clients.

This role is based in Bengaluru, requires proficiency in speaking fluent Marathi or Hindi and the ability to address client concerns professionally while ensuring timely resolution of client queries and ensuring client satisfaction.

• Ensuring timely updates are provided to the clients on the status of the initiated cases.
• Addressing and resolving any concerns, queries or challenges faced by our clients and legal team regarding ongoing Maharashtra cases.
• Handling escalations calmly and professionally.
• Managing inbound calls from clients with a proactive approach.
• Building and maintaining strong relationship with clients to ensure their satisfaction.
• Following up with clients over email and phone call to secure necessary documents required for processing of cases.

• Has an excellent verbal communication and interpersonal skills to interact effectively with clients and team members.
• Has good command of spoken Marathi or Hindi (proficiency in at least one is mandatory).
• Has the ability to draft and respond to emails in a concise and clear manner.
• Has the ability to handle client concerns and queries efficiently, providing quick and effective solutions.
• Has prior experience in customer service, client coordination, or similar roles.
• Loves working with software tools and MS Excel.

Do you want to join our team as our new Client Service Associate? Then we'd love to hear about you

Company:
SySpree

Position:
Intern

Location:
Mumbai, Thane

Posted:
1 day ago

Join the leading Digital marketing agency in Mumbai SySpree is a leading digital marketing agency in Mumbai and a web design company serving clients from different industries for the past 9 years, and the response from them has been highly phenomenal.

We offer an entire gamut of services like Digital Marketing, including Social Media Marketing, SEO, Web Designing, and Branding. We have proved to be a reliable partner to many leading organizations in India and abroad. Leading organizations have partnered with us for their requirements in digital technology needs, including web application development and mobile application development too.

Role
We are looking for a Client Service Associate to join SySprees team. This is a unique chance for a self-motivated individual who is curious and passionate about connecting to and engaging the client community. If this is you, we would love to have you on the team

Responsibilities

• Manage the needs of our existing pool of clients
• Learn and understand the different products and solutions available
• Keep up to date on market trends and share the latest developments with clients
• Engage clients to assist them with their enquiry and propose customized solutions
• Prepare proposals and present them to clients when required
• Liaise and coordinate with clients regarding their paperwork
• Serve as an intermediary between the company and existing and newly onboarded clients
• Provide after-sales services over personal meetings, emails, phone calls, and WhatsApp
• Build and maintain long-term relationships with clients
• Introduce clients to a wide range of products based on their suitability
• Ensure all call reports and documentation are completed
• Achieve client relationship targets, reporting, and KPIs set

Requirements

• Candidate must possess at least a graduate degree
• Required language(s): English (International Accent preferred)
• A willingness to learn and adapt to the work culture
• Strong grasp of workflow from onboarding to daily deliverables
• Problem-solving mindset and strong attention to detail
• Dedicated to tasks and able to perform ad-hoc requirements
• Client service experience in another digital marketing agency or a web design company in Mumbai

Others:

• Organized and with an eye for detail
• Good time management and multi-tasking skills
• Excellent interpersonal skills

Social Resources

• LinkedIn
• Facebook

Digital Marketing Agency in Mumbai Thane SySpree
Apply below to join us at SySpree the top web design company in Mumbai and digital marketing agency in Mumbai.

Job Features

• Job Category: Client Service
• Position: Client Service Associate
• Positions: 3
• Experience: 2-3 years
• Location: Thane, Mumbai, India

OVERVIEW:

The Strategic Research team is the backbone of Guidepoints success. The team is responsible for efficiently delivering Guidepoints services to our clients in Japan. We work to understand each client's unique business questions and help them gain critical insights to stay informed and make better business decisions.

As an Associate on the Strategic Research team you will focus on making the right connections between our clients and Advisors across numerous industries in the United States. Your role will focus on researching industries relevant to client project requests and recruiting elite subject matter experts into our network to ensure the client's needs are met. You will be working closely with Project Managers and Research Manager colleagues based in Tokyo.

Come work with us to deliver the best service in the industry and help our clients make some of the most important business decisions in today's economy.

What You'll Do:

• Review and analyze client research requests and use a range of resources to identify the most relevant subject matter experts across geographies, industries, and topics for each project
• Utilize the phone, LinkedIn, and outreach to recruit new Advisors to join the Guidepoint network by effectively communicating why their expertise is a good match for the specific project you're working on
• Screen experts for their suitability for specific client projects and create professional profiles for client consideration
• Operate with a teamwork mentality that leads to building and maintaining strong relationships with other Guidepoint employees, offices, and Advisors

What You Have:

• Bachelor's degree and strong academic record required
• Fluency in English is a must
• Outgoing personality with the ability to speak with people at all professional levels
• Desire to work in a sourcing/lead generation type role
• Intellectual curiosity and desire to learn
• Excellent written and verbal communication skills
• Effective time management and organizational skills
• Demonstrated ability to work both individually and as part of a team
• Ability to work in a fast-paced entrepreneurial environment
• Strong interest in international collaboration

What We Offer:

• Competitive compensation
• Employee medical coverage
• Central office location
• Entrepreneurial environment, autonomy, and fast decisions
• Casual work environment

About Guidepoint

Guidepoint is a leading research enablement platform designed to advance understanding and empower our clients' decision-making process. Powered by innovative technology, real-time data, and hard-to-source expertise, we help our clients to turn answers into action.

Backed by a network of nearly 1.5 million experts, and Guidepoint's 1,300 employees worldwide we inform leading organizations' research by delivering on-demand intelligence and research on request. With Guidepoint, companies and investors can better navigate the abundance of information available today, making it both more useful and more powerful.

At Guidepoint, our success relies on the diversity of our employees, advisors, and client base, which allows us to create connections that offer a wealth of perspectives. We are committed to upholding policies that contribute to an equitable and welcoming environment for our community, regardless of background, identity, or experience.

Responsibilities

• Assist clients in a premium fitness environment
• Guide them through memberships, packages, and retail offerings
• Upsell packages and build long-term client relationships
• Contribute to studio operations and maintain a luxury experience

Support B2B clients, act as first contact, coordinate with teams & improve processes. Build strong relationships, drive client satisfaction & growth. Join our fast-growing fintech startup for ownership, learning & PE exposure.

JOB DESCRIPTION:

Role: Client Service Associate

Why This Role?

Guiding clients through memberships/retail.

Managing studio ops & luxury experience.

Building relationships (not pushing sales)

Ideal Candidate:

Experience in hospitality/retail experience (Freshers are welcomed to apply)

Speaks flawless English + local language is a must.

Thrives in fast-paced, fitness environments

Loves making people feel welcome (hospitality vibe)

Perks & Growth:

Direct mentorship from leadership

Opportunity to build systems from ground up

Work with a passionate, fitness-focused team

Location: Bangalore (On-site)

Work Schedule: 6 days/week (incl. weekends)

Job Types: Full-time, Permanent, Fresher

Pay: ₹30, ₹35,000.00 per month

Application Question(s):

• Your current in hand CTC ?
• Notice Period ?

Education:

• Bachelor's (Required)

Work Location: In person

Job description:

Job Title : Client Service Executive .

A Client Care Executive serves as the primary point of contact for clients, managing inquiries, resolving concerns, and ensuring a smooth and satisfactory experience with the company's services. This role is essential in building strong client relationships, maintaining ongoing communication, and supporting overall client satisfaction and retention.

Key Responsibilities

Customer Support:

Handle incoming calls, emails, or chats from customers.

Resolve queries and provide accurate information about products, services, and company policies.

Escalate unresolved issues to the appropriate departments.

Problem-Solving:

Investigate customer complaints and identify solutions.

Process returns, refunds, or exchanges as per company guidelines.

Documentation:

Maintain detailed records of customer interactions, including queries, complaints, and resolutions.

Update customer accounts and ensure data accuracy.

Customer Engagement:

Build rapport and establish trust with customers.

Provide personalized support to ensure customer satisfaction.

Provide information about services and actionable along with deadlines.

Help Client know the progress on the jobs assigned.

Feedback Collection:

Gather and document customer feedback for product or service improvements.

Share insights with management for process enhancement.

Sales Support (Optional):

Upsell or cross-sell products and services, if applicable.

Assist with placing orders and tracking deliveries.

Client onboarding process

Payment follow up with the clients.

Required Skills and Qualifications

Educational Requirements: :Graduation mandatory.

Key Skills:

Excellent verbal and written communication.

Active listening and empathy.

Problem-solving and conflict-resolution skills.

Multitasking and time management.

Familiarity with CRM software and MS Office Suite.

Experience:

Preferred: 1-2 years in a similar customer-facing role.

Language Proficiency:

Fluency in the local language and English is often required.

Job Types: Full-time, Permanent

Job Types: Full-time, Permanent

Pay: ₹20, ₹25,000.00 per month

Work Location: In person

About COLIFT
COLIFT is a leading European expert network platform that connects businesses with a vast network of pre-vetted consultants and freelance experts. We help our clients provide on-demand primary insights from a global professional network. COLIFT experts and our clients include phone consultations, expert webinars and in-person meetings.
 
About the Role
As an  Associate  on the Client Services team at COLIFT, you will play a crucial role in connecting our clients with the right expertise. You will act as a key point of contact, understanding client needs, identifying the best experts from our network, and sourcing new professionals when needed. This role offers a unique opportunity to gain hands-on experience in consulting, develop strong business acumen, and strengthen your communication and relationship-building skills.
 
What you will do:
·     Collaborate with Project Managers and Clients to understand project objectives, requirements, and challenges.
·     Conduct research to identify top-qualified experts using LinkedIn, press releases, case studies, and other relevant sources.
·     Evaluate expert profiles, screen candidates, and create presentations that highlight their expertise to clients.
·     Build and maintain relationships with both clients and experts, ensuring smooth collaboration and trust.
·     Contribute to the growth of the COLIFT network by identifying and inviting new experts to join our platform.
·     Support the Client Services team with administrative and project management tasks as needed.

What you will learn:
·     Operate within a client-centric environment, prioritizing their needs and satisfaction.
·     Gain exposure to a diverse range of industries and business challenges.
·     Develop strong research and analytical skills to identify the best experts for each project.
·     Hone your communication skills, both written and verbal, to build strong relationships with clients and consultants.
·     Gain experience in project management and collaboration through supporting the Client Services team.

Who you are:
·     Strong communicator with excellent written and verbal skills in English (C1 level), capable of effectively conveying ideas, collaborating with teams, and engaging with stakeholders across various channels.
·     A recent graduate with focus in finance or human resources or business administration with interest in recruitment
·     Highly organized and detail-oriented, with the ability to manage multiple tasks simultaneously.
·     Prior experience or internship in an expert network, financial analysis, recruitment, or business administration is preferred.

Selection Process
*Candidates will complete a   recorded one-way video interview   to share their experiences and insights, followed by an   online assessment . Successful candidates will be invited to the next steps based on performance.

This role offers several benefits:
·     You will receive a fixed bonus as well as a variable bonus based on performance.
·     The position provides a hybrid work environment, with only morning shifts, ensuring a manageable work schedule.
·     You will join a collaborative and supportive team that emphasizes work-life balance and fosters a positive company culture.

About COLIFT
COLIFT is a leading European expert network platform that connects businesses with a vast network of pre-vetted consultants and freelance experts. We help our clients provide on-demand primary insights from a global professional network. COLIFT experts and our clients include phone consultations, expert webinars and in-person meetings.
 
About the Role
As an  Associate  on the Client Services team at COLIFT, you will play a crucial role in connecting our clients with the right expertise. You will act as a key point of contact, understanding client needs, identifying the best experts from our network, and sourcing new professionals when needed. This role offers a unique opportunity to gain hands-on experience in consulting, develop strong business acumen, and strengthen your communication and relationship-building skills.
 
What you will do:
·     Collaborate with Project Managers and Clients to understand project objectives, requirements, and challenges.
·     Conduct research to identify top-qualified experts using LinkedIn, press releases, case studies, and other relevant sources.
·     Evaluate expert profiles, screen candidates, and create presentations that highlight their expertise to clients.
·     Build and maintain relationships with both clients and experts, ensuring smooth collaboration and trust.
·     Contribute to the growth of the COLIFT network by identifying and inviting new experts to join our platform.
·     Support the Client Services team with administrative and project management tasks as needed.

What you will learn:
·     Operate within a client-centric environment, prioritizing their needs and satisfaction.
·     Gain exposure to a diverse range of industries and business challenges.
·     Develop strong research and analytical skills to identify the best experts for each project.
·     Hone your communication skills, both written and verbal, to build strong relationships with clients and consultants.
·     Gain experience in project management and collaboration through supporting the Client Services team.

Who you are:
·     Strong communicator with excellent written and verbal skills in English (C1 level), capable of effectively conveying ideas, collaborating with teams, and engaging with stakeholders across various channels.
·     A recent graduate with focus in finance or human resources or business administration with interest in recruitment
·     Highly organized and detail-oriented, with the ability to manage multiple tasks simultaneously.
·     Prior experience or internship in an expert network, financial analysis, recruitment, or business administration is preferred.

Selection Process
*Candidates will complete a   recorded one-way video interview   to share their experiences and insights, followed by an   online assessment . Successful candidates will be invited to the next steps based on performance.

This role offers several benefits:
·     You will receive a fixed bonus as well as a variable bonus based on performance.
·     The position provides a hybrid work environment, with only morning shifts, ensuring a manageable work schedule.
·     You will join a collaborative and supportive team that emphasizes work-life balance and fosters a positive company culture.