5,875 Client Services jobs in India

Experience:

·   Number of years: 0-1 years

·   Role/experience: Account Executive (Client Servicing)

·   Education: Graduate in Business Management/ Marketing/ Mass Communication or a related field required.

Skills and requirements:

·   Excellent communication skills (written and spoken English)

·   Time management skills

·   Ability to multi-task

·   Collaborative skills

·   Digital skills You will be the primary driver of your accounts/clients.

In this role, you will need to meet the following expectations-

• Act as the primary point of contact with the client
• Assists in the daily operations of client projects internally
• Be the interface between the client and all the internal departments at the firm (creative/ design/ digital/ e-commerce)
• Responsible for client meetings, briefing, presentation, retention of clients, developing and maintaining relationships with multiple points of contact at the client's organization, enabling them to understand and address their complete needs
• Market/ Category research and analysis; Build knowledge about the client’s industry with regular research and provide strategic inputs to move the client ahead of the curve
• Manage execution of marketing campaigns
• Contribute to the development and evaluation of marketing communication, plans tactics, and creative ideas

Job Description: Director - Account Growth

Location: Bangalore, India (In-office, Monday to Friday)

The Opportunity

As an Account Growth Leader, you will own the strategy and execution for driving revenue expansion and retention across key customer accounts. This senior role requires a blend of strategic thinking, customer advocacy, and business acumen to unlock growth opportunities while minimizing churn. You will serve as a trusted advisor to clients, ensuring they realize maximum value from our solutions, and as a growth catalyst for the business by identifying and capturing opportunities to expand partnerships.

Key Responsibilities:

1.Account Expansion & Revenue Growth

• Develop and execute growth strategies for strategic accounts, driving upsell, cross-sell, and renewals.
• Partner with Sales and Product teams to design tailored solutions that align with customer priorities and business outcomes.
• Build multi-threaded relationships across client organizations to identify new growth avenues.

2.Retention & Churn Prevention

• Own account health metrics, forecasting renewals and proactively addressing risks to prevent attrition.
• Create and implement account retention playbooks, ensuring consistent engagement and value delivery.
• Act swiftly on early warning signals to protect revenue and maintain long-term relationships.

3.Strategic Account Leadership

• Serve as the executive point of contact for senior client stakeholders, establishing trust and thought leadership.
• Lead quarterly and annual business reviews (QBRs/ABRs), driving alignment on joint success plans and measurable outcomes.
• Champion the customer’s voice internally, influencing product development and service improvements.

4. Insights & Reporting

• Analyze account performance, revenue trends, and growth opportunities, presenting actionable insights to leadership.
• Monitor churn drivers and expansion levers, translating insights into strategic account plans.
• Share success stories and best practices to scale account growth programs across the portfolio

Qualifications & Skills

• 10+ years in account management, customer success, or business development, with a proven track record of driving growth in enterprise accounts.
• Strong commercial mindset with expertise in renewals, upsell, cross-sell, and churn reduction strategies.
• Ability to engage and influence C-level executives as a trusted advisor.
• Exceptional relationship-building and negotiation skills.
• Strong analytical and strategic planning skills, with the ability to turn insights into action.
• Comfortable working cross-functionally with Sales, Marketing, Product, and Delivery teams.

Develop and nurture favorable business relationship with clients

and Work with clients to develop event marketing and

communication plans

● Understand client brief and develop event strategies that align with

client objectives and budget

● Gather research, spearhead ideation with creative teams, develop

and deliver pitch presentations

● Serve as the main point of contact for clients throughout the event

planning process, ensuring that all client needs are met and

exceeded

● Manage all aspects of event planning and execution, including

venue selection, vendor management, catering, transportation and

AV production in coordination with creative and production teams

● Create detailed event timelines, budgets, and project plans, and

manage all logistics related to events, including setup and

teardown

● Coordinate with internal teams to ensure all event deliverables,

materials, collateral, and promotional items are produced and

delivered on time

● Manage onsite event execution, including overseeing all event

staff, and handling any issues or concerns that arise

● Conduct post-event evaluations and debriefs with clients to gather

feedback and identify opportunities for improvement

● Oversee multiple client events and be able to recognize, solve or

neutralize potential issues or conflicts

Qualifications:

Graduate or MBA

Experiences - 5to 6 years ( Events Industry only )