4,599 Client Services jobs in India
Analyst, Client Services
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**Grade Level (for internal use):**
07
**The** **Role:** Customer Excellence Analyst
**The Team:** The KY3P Customer Excellence Team is seeking a high energy, detail driven and personable Customer Excellence Analyst to lead our clients to the finish line. The KY3P Customer Excellence team supports ongoing client support, Outreach & Data Management.
**HYPERLINK TO SPGI EXTERNAL WEBSITE:**
** Impact:** The Customer Excellence Analyst will play a critical role as the main point of contact for our clients during their onboarding will also provide ongoing support thereafter. The Customer Excellence Analyst will work with clients post sales to ensure the client achieves the best experience while obtaining the most value from the KY3P Platform. In this role, the candidate will help drive the projects to success, deliver the best-in-class service to all stakeholders, train users, and achieve platform adoption.
**What's in it for you:**
+ This role offers growth opportunities. Our team will provide business and industry related training as well as training specific to our suite of products. We will train you on best practices for successful client management as well. Our team takes career development seriously and will look to support you as you grow within our team.
+ The successful candidate will have an opportunity to work with the world's largest banks and other financial institutions.
**Responsibilities:**
+ Ensure customers receive first class service consistent with S&P Global' s expectations including but not limited to identifying and resolving client issues, following up with clients based on SLAs, conducting client demos, training clients on the platform, and managing additional client inquiries/needs as required.
+ Cultivate, foster, and manage relationships with assigned clients.
+ Actively speak with customers to ensure they understand how to use the functionality of Credit & Risk Solutions product suite and understand the full capability of our products industry initiatives.
+ Increase client adoption of the platform through education of new product features and offering, ultimately driving efficiency and cost reduction for clients.
+ Provide front line daily support for all clients including capture of bugs and enhancements.
+ Work with business partners to validate the integrity of data and documents loaded on the platform.
+ Become familiar with regulatory initiatives and industry-wide events that have an impact on our different business lines
? **What We're Looking For:**
+ Bachelor's Degree
+ 0-2 years' experience
+ Have an excellent client service ethos and be able to communicate effectively with priority clients and sales prospects
+ Strong analytical and interpersonal skills
+ Ability to partner with internal stakeholders and leverage internal resources
+ Experience in handling Client Service is a plus
**About S&P Global Market Intelligence**
At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.
For more information, visit .
**What's In It For** **You?**
**Our Purpose:**
Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology-the right combination can unlock possibility and change the world.
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.
**Our People:**
We're more than 35,000 strong worldwide-so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We're constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.
**Our Values:**
**Integrity, Discovery, Partnership**
At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of **integrity** in all we do, bring a spirit of **discovery** to our work, and collaborate in close **partnership** with each other and our customers to achieve shared goals.
**Benefits:**
We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global.
Our benefits include:
+ Health & Wellness: Health care coverage designed for the mind and body.
+ Flexible Downtime: Generous time off helps keep you energized for your time on.
+ Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
+ Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
+ Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
+ Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference.
For more information on benefits by country visit: Hiring and Opportunity at S&P Global:**
At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.
**Recruitment Fraud Alert:**
If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, "pre-employment training" or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here ( .
---
**Equal Opportunity Employer**
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
If you need an accommodation during the application process due to a disability, please send an email to:? ?and your request will be forwarded to the appropriate person?
**US Candidates Only:** The EEO is the Law Poster ? describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - - Professional (EEO-2 Job Categories-United States of America), OPRTON203 - Entry Professional (EEO Job Group)
**Job ID:** 315830
**Posted On:** 2025-07-15
**Location:** Gurgaon, Haryana, India
Client Services Consultant
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**Job Description:**
**Role - Client Services Consultant**
VMware by Broadcom - Professional Services Organization influences the success of each VMware implementation. The Professional Services team is dedicated to the success of the customer and their digital strategy. The Professional Services team ensures that VMware customers are successfully implementing their business plans from adoption all the way to a fully functioning solution.
The Client Services Consultant is an advanced level technology specialist and subject matter expert (key focus on VMware Solutions), providing customer guidance by facilitating technical workshops, creation of low-level designs and implementation of use cases into high-quality solutions.
Professional Services is committed to offering a collaborative and supportive working environment with a full enablement plan and the opportunity to develop in the latest Software-Defined Datacentre solutions. We promote an inclusive atmosphere where your voice will be heard, and where you will be part of a dynamic team working in partnership with each other.
We are looking for conscientious and responsible individuals who can build on our successful track record and come with us on the next stage of our journey.
Work for the global leader in cloud infrastructure and virtualization solutions.
**Responsibilities**
+ Ensure Cloud and Resource availability for Banks Private Cloud based on VCF.
+ Timely Assess the Infrastructure with help of Architect / VMware backend team and provide inputs to Project Manager
+ Manage VMware environment, supporting tools and engineering/troubleshooting the Enterprise environment.
+ Administration of VMware implementations, including HA, DRS, templates, and cloning
+ Storage allocation to ESX clusters and troubleshooting VMDK/RDM in virtual machines.
+ Inventory / Asset Management Storage, Backup, DR, Availability Management
+ Working with Windows Active Directory and Group Policies Installation, patching, customization, capacity management and
+ maintenance of vSphere ESXi and other components within VMware
+ Performance management of physical and logical disk systems
+ Working with VMware NSX team for Network integration
+ Interface with the VMware backend teams on troubleshooting, critical escalations and call resolution.
+ Drive prompt resolution of service requests, incidents and periodically communicate status.
+ Notify, escalate and communicate to senior management on status of critical service requests, major incidents and changes as necessary.
+ Assess Cloud on periodic basis for improvement areas and provide inputs to Program Manager
+ Monitoring Dashboard creation, report generation and triggers creation
+ RCA of Security incidents using logs and creation of critical errors dashboard
+ Manage large scale enterprise environment of VMware Cloud Foundation product deployments.
+ Definition of monitoring criteria and process for ensuring that industry best practices are supported.
+ Work with cross-functional VMware project teams which could consist of VMware GSS, Engineers, product management, consulting, and support staff.
+ Analyze the existing client environment and proactively share and implement the best practices for ensuring the stability of the environment.
+ Should be able to generate and share reports as required by client about the environment.
+ Prepare plans for patching, upgrade, update of the products deployed in the VCF environment,
+ Prepare standard operating procedure documents for repetitive tasks.
+ Ensure Disaster Recovery Readiness of the environment.
+ Perform Ad hoc/planned DR activities as and when needed.
+ Work as part of a wider project team or independently function as technical lead.
+ Take ownership and accountability for individual deliverables.
+ Make accurate impact assessments, and raise, implement, close and roll-back plans when needed.
+ Maintain current, high-level technical knowledge of the entire VMware product portfolio and future product direction.
+ Maintain deep technical and business knowledge of cloud computing and networking applications, industry directions, and trends.
**Requirements**
+ Location - Mumbai- Onsite only
+ Candidate should have 8+ years of professional experience.
+ 4+ years of experience in customer-facing positions as a consultant, preferably with a system integrator, consulting, or IT provider.
+ Willingness to work in 24x7 as per business requirements.
+ Mandatory knowledge on VCF, vSphere, NSX, vSAN.
+ Working Knowledge on Aria Automation, Aria Operations, Aria Log insight, Aria Operations for Network Insight
+ Should be well versed with Industry Knowledge.
+ Up to Date with Recent Technological and Software Developments, Advances in Computer Technology and How This Affects the Business Environment and have a Strong Client Focus.
+ Understanding of basic physical storage and networking concept.
+ Posses' good troubleshooting skills on VMware products.
+ Adaptable and progressive learner with the ability to explain complex technical concepts to a variety of audiences.
+ Ability to work independently and work collaboratively in a team environment.
+ An active listener with excellent and confident communications and people skills with an ability to read complex customer situations and adapt as needed.
**Certification and Education**
+ Bachelor's degree or equivalent desired.
+ At least one VMware VCP - DCV and VCAP certifications
+ Additional VMware certifications, Storage, Networking would be add-on.
+ Good to have certification: ITIL.
**Broadcom is proud to be an equal opportunity employer. We will consider qualified applicants without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability status, medical condition, pregnancy, protected veteran status or any other characteristic protected by federal, state, or local law. We will also consider qualified applicants with arrest and conviction records consistent with local law.**
**Broadcom is proud to be an equal opportunity employer. We will consider qualified applicants without regard to race, color, creed, religion, sex, sexual orientation, national origin, citizenship, disability status, medical condition, pregnancy, protected veteran status or any other characteristic protected by federal, state, or local law. We will also consider qualified applicants with arrest and conviction records consistent with local law.**
**If you are located outside USA, please be sure to fill out a home address as this will be used for future correspondence.**
Welcome! Thank you for your interest in Broadcom!
We are a global technology leader that designs, develops and supplies a broad range of semiconductor and infrastructure software solutions.
For more information please visit our video library ( and check out our Connected by Broadcom ( series.
Follow us on Linked In Broadcom Inc ( .
Client Services Specialist
Posted today
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25WD89165
**Position Overview**
As a Client Services Specialist, you will be a critical part of Autodesk's help to ensure our customers have instant access to their software and partner orders and related inquiries are handled with a high level of quality in accordance to defined global principles and guidelines. The position involves strong troubleshooting, problem-solving, and communication skills. You will be responsible for ensuring that customer and partner problems are properly analyzed, documented, and resolved with the goal of creating an exceptional experience in an environment of shared team knowledge.
You will be based in our Bangalore office, with a hybrid remote work policy.
Work Schedule: Monday to Friday, 9 hours, possible to start work from 5:30 am (might change according to business needs and Shift)
**Responsibilities**
+ Ensure Autodesk customers have immediate access to all software products purchased; which may include troubleshooting Autodesk back-office systems or leveraging third party tools to view customer's machine to determine root cause of access issue
+ Ability to communicate with customers/partners across multiple modalities; including but not limited to phone, chat, and web/email
+ Ensure high-level of customer /partner satisfaction. Receive, investigate, and respond to support needs and issues; including order processing and inquiries related to product access, account sign-in, license fulfilment and other miscellaneous support requests
+ Provide information on Autodesk Account features and capabilities; conduct "how to" sessions with customers and partners as needed
+ Serve as a subject matter expert as it relates to Autodesk policies, processes, and tools
+ Responsible for initiatives related to partner enablement and partner effectiveness; this includes delivery of partner on-boarding and training, participation in internal and external forums and partner service reviews
+ Proficient in technology, including ability to learn platforms our partners/customers interact with to access our products and services, as well as internal applications
+ Work in a fast-pace, rapidly changing environment while maintaining professionalism with customers, partners, and internal audiences
+ Educate customers/partners on resources available to self-serve. This may include providing hands-on training, creating effective content; execute readiness call activities and delivering webinars externally/ internally
+ Create and modify content in shared knowledge base for use by all of internal Autodesk support resources and/or customers and partners
+ Collaborate with cross-functional teams to deliver efficient service solutions to customers and partners
+ Communicate and work closely with local sales office to address customer related issues and order questions
+ Work closely with sales for quarter-end activities such as order entry cut-off dates
+ Act as a liaison with various departments throughout the company
+ Be a trusted advisor to internal/external parties
+ Strong team player; comfortable providing feedback to colleagues
+ Demonstrate accountability and ownership of tasks and behavior, as well as strong attention to details
**Minimum Qualifications**
+ Minimum 3+ years in Customer Facing or Client Services position
+ Experience in a customer service environment
+ Meet or exceed operational KPI
+ Leverages Autodesk's Great Behaviors Guide for guidance on performance relating to the values and ways we work at Autodesk
+ On-time Training
+ Live Support Adherence
+ Willingness to work varying shifts and OT as necessary to meet demands of business and customers
+ Strong verbal and written communication
+ Ability to identify trends and propose solutions
+ Service-oriented
+ Technology Savvy
+ Creative and Innovative
+ Adaptable; ability to manage multiple priorities and demands using own initiative in a fast-paced and dynamic environment
+ Pragmatic, comfortable asking questions and challenging the status quo
+ Fluent in English (speaking and writing). Other languages e.g Korean, Japanese, are an advantage
#LI-AV1
**Learn More**
**About Autodesk**
Welcome to Autodesk! Amazing things are created every day with our software - from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.
We take great pride in our culture here at Autodesk - our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.
When you're an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!
**Salary transparency**
Salary is one part of Autodesk's competitive compensation package. Offers are based on the candidate's experience and geographic location. In addition to base salaries, we also have a significant emphasis on discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package.
**Sales Careers**
Working in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here: & Belonging**
We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: you an existing contractor or consultant with Autodesk?**
Please search for open jobs and apply internally (not on this external site).
Client Services Manager
Posted 3 days ago
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Client Servicing – Manager
Location – Delhi
Job Responsibilities:
- Understand requirements and details of each event. Understand clients' needs and wants
- Plan and organize events with attention to financial and time constraints
- Meet with clients and coordinate with them regularly and lead a team
- Look for and compare different vendors (catering, decorators, musicians etc.)
- Negotiate with vendors to achieve the most favorable terms
- Manage all event operations (preparing venue, invitations, food, drinks etc.)
- Track the overall Event expenses regularly
- Prepare the Event budget planning. Stay within the budget
- Carefully oversee event happenings
- Offer solutions to resolve problems in a timely manner
- Evaluate event’s success and submit reports
Job qualification:
- 3-6 years of experience in Event Management in the Client Servicing function
- event coordinator or similar role
- Great interpersonal and communication skills
- Portfolio of successful events
- Excellent vendor management skills
- Sense of ownership and pride in your performance and its impact on company’s success
- Critical thinker and problem-solving skills
- Team player
- Good time-management skills
- Degree in Event Management or relevant field is preferred
Client Services Executive
Posted 3 days ago
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Job Description
Job Description
Client Servicing Executive (Sales experience with Interior Designers, Hospitality and/or HNI’s preferred) – The Weaver
About Us:
The Weaver - Lower Parel, Mumbai - 400013
- Website:
- Facebook:
- Instagram:
Ideal Candidate:
- Good at E-mail and spoken communication.
- Strong interpersonal and negotiation skills.
- Does not need to be spoon-fed and has strategic skills.
- Proven client service success in managing multiple projects.
Responsibilities:
- Sales, Account Management, and Client Relationship Building
- Detail-oriented multitasker with CRM knowledge (preferred)
- Bachelor's in Business, Marketing, or related field; experience with HNI clients
Qualifications:
- Common Sense
- Hardworking
Job Type: Full-time, Permanent
- Pay: ₹25,000.00 - ₹30,000.00 per month
Client Services Representative
Posted 3 days ago
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About BNP Paribas India Solutions:
Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union’s leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 1000 employees, to provide support and develop best-in-class solutions.
About BNP Paribas Group:
BNP Paribas is the European Union’s leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group’s commercial & personal banking and several specialised businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group's performance and stability
Commitment to Diversity and Inclusion:
At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.
About Business line/Function:
Global Banking APAC (GBA) is committed to delivering growth and capturing market share in alignment with the global strategy, ensuring that revenues grow faster than costs and capital.
Job Title: Client Service Representative (CSR)
Department: Global Banking – Front Office
Business Line / Function: CIB
Location: Mumbai
Reports to: (Direct) Head of Client Service/Local TB/CM head.
Responsibilities
Key responsibilities:
Primary point of contact to respond to clients’ request for information, service activities and problem resolution across a wide spectrum of TB products covering Cash Management, Loans, Deposits, FX, Accounts and the associated e-Banking channels and platforms.
The CSR is responsible for full and satisfactory resolution of all client requests. To achieve this, he/she will need to:
o Closely coordinate with internal stakeholders to obtain the relevant information in order to provide a comprehensive response to a client’s service request in a timely, accurate and client friendly manner.
o Further, investigate and identify the underlying root cause where appropriate. · In addition, he/she may be required to perform additional tasks to support the business, such as:
o Proactively reach out to the client in support of bank initiatives / events and handle communications that are highly sensitive or complex in nature.
o Provide support and undertake ad hoc projects as assigned.
o Contribute to business growth by cross selling bank products and services.
Technical & Behavioral Competencies
Technical:
Preferably knowledge of TB products (Cash Management, Trade, Loans, Deposits, FX, and e-Banking channels)
Experience in a client facing role
Comfortable with technology and MS office tools
Project and problem management
Proficient in written and spoken English
Behavioral:
Good aptitude to learn
Enjoys the client interaction with excellent interpersonal skills
Resourceful and able to resolve problems
Meticulous and responsible
Client-focused
Education Level: Bachelor Degree or equivalent
Experience Level: At least 3 years in Relationship Management
Client Services Representative
Posted 3 days ago
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Our squad is gearing up for growth and we need some fashion-forward, detail-obsessed folks to join the ride. Imagine yourself rubbing with some of the world's coolest brands and musicians—that's the vibe at Alt Merch. Get ready to jump into an awesome world with us.
About All Things Merch
All Things Merch, founded in September 2023 with hubs in Bengaluru and Chicago, is revolutionising the scene with its premium custom and contemporary merchandise offerings.
So far, we've teamed up with over 20+ Brands and shipped out more than 200,000 products worldwide. And this is just the beginning!
Responsibilities:
- Own and run client projects end-to-end, from initial inquiry to final delivery, providing a seamless, high-touch experience throughout.
- Be the go-to person for clients, staying in touch over email, WhatsApp, and calls with quick, helpful responses.
- Help clients navigate product selection, sharing catalogs, pricing, and customization options in a way that makes decision-making easy and on-brand.
- Work closely with both clients and internal teams (design, production, logistics) to ensure everyone stays aligned and clear on what needs to happen, when.
- Stay on top of order progress, send regular updates, and keep expectations realistic and clear.
- Track and maintain detailed documentation of all changes—including pricing, quantities, sizing, design tweaks, or delivery schedules—to make sure nothing falls through the cracks.
- Build and maintain long-term client relationships by gathering feedback, staying ahead of their needs, and spotting opportunities for repeat business.
- Handle any escalations with diplomacy and a problem-solving mindset.
Qualifications:
- Bachelor’s degree in any field.
- 2-4 years of relevant experience in media, marketing, or creative agencies.
- Strong interest in subcultures, alternative systems, and a knack for research.
- Committed to follow-through — you see things through till they’re done.
- Great with people — strong negotiation and diplomatic communication skills.
- Fluent in English, Kannada, and Hindi.
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Client Services Associate
Posted 7 days ago
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To ensure seamless onboarding of leads from digital platforms (primarily Instagram), build strong client relationships, and actively convert inquiries into paying customers by aligning with the vision and values of Astro Vistaar.
Lead Handling (Daily Priority)
- Monitor all incoming messages, DMs, and comments on Instagram and other social platforms linked to running ads.
- Respond within 10–15 minutes during peak hours with clear, empathetic, and product-aware communication.
- Use pre-approved messaging templates and personalize where needed.
- Maintain a polite, wise-yet-warm tone aligned with Astro Vistaar’s brand voice.
Lead Qualification & Tagging
- Classify each lead based on interest: Courses, Spells, Products, or Consultations.
- Use internal CRM or tracking system (e.g. spreadsheet/Notion/WhatsApp tags) to log details: Name, Interest, Budget, Timeline, Follow-up Date.
- Disqualify politely if a lead is clearly misaligned.
Conversion Strategy
- Share the right offering link/post/resource based on their expressed need.
- Suggest the best-fit product or session if the client seems confused.
- Upsell or cross-sell where meaningful.
- Nudge undecided leads through testimonials, limited offers, and behind-the-scenes insights.
Customer Onboarding
- For every successful conversion, guide the client clearly through:
- Payment confirmation
- Product/course access instructions
- Follow-up timelines (e.g., when to expect delivery or session booking)
- Confirm all onboarding steps are understood by the client.
Client Relationship Management
- Check in after delivery/service (in 3–5 days).
- Maintain a warm connect through occasional festival wishes, check-ins, or value-adds.
- Escalate any dissatisfaction or refund request immediately to the co-founders.
Collaboration & Strategy Input
- Share weekly insights on what leads are asking, common objections, and what’s working.
- Suggest content or campaign ideas to improve conversions or address objections.
- Coordinate with marketing/design when templates or creatives are needed.
Reporting
- Daily tracker update before EOD:
- Number of leads received
- Number converted
- Hot/warm/cold classification
- Issues/escalations if any
- Empathy without over-promising
- A balance of professionalism and spiritual insight
- Quick learner of our offerings and inner process
- Reliable, accountable, and proactive
- Instagram (DMs, comments, story replies)
- WhatsApp Business
- Notion/Google Sheet for tracking (or CRM, if introduced)
- Canva (basic familiarity is a plus)
- Payment gateways (Razorpay, GPay, etc.)
- Response time average
- Conversion rate from inbound leads
- Client satisfaction (based on feedback or repeat purchase)
- Contribution to strategy or campaign improvement
Client Services Representative
Posted 7 days ago
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Job Description
At Nextyn, we're seeking dynamic and talented individuals to join our Expert Network team. As a vital bridge between researchers, clients, and industry experts, you will play a key role in delivering comprehensive research solutions that empower informed decision-making. Join our innovative and collaborative team, where your contributions will be recognized, and professional growth is actively encouraged. If you’re passionate about connecting people, conducting insightful research, and facilitating impactful decision-making, apply today to become part of Nextyn’s Expert Network department!
Job Responsibilities
As an integral part of the Expert Network team, you will be responsible for:
Expert Identification and Engagement:
- Independently identify industry professionals and subject-matter experts relevant to enterprise client requests/projects.
Client Relationship Management:
- Liaise with clients to build strong relationships and understand their needs.
Expert Support:
- Assist Nextyn’s Experts with their queries to ensure seamless collaboration on projects.
Revenue Growth:
- Drive revenue growth by sourcing high-quality experts and expanding opportunities with clients from accounts you “own.”
- Identify upselling or cross-selling opportunities to maximize client value.
Project Coordination:
- Collaborate with consultants/analysts in the organization to deliver optimum results for projects.
- Ensure timely communication between clients and internal teams regarding project progress.
Research and Analysis:
- Conduct quantitative and qualitative analysis across various projects to optimize company growth.
- Perform in-depth research on target topics or industries based on client requirements.
Preferred Qualifications
We are looking for candidates who meet the following criteria:
- Education: Master’s or Bachelor’s degree in Business, Economics, or related disciplines.
- Experience: 0–1 years of experience working with data or research in a related field.
Skills:
- Excellent communication skills (written and verbal).
- Strong analytical skills with the ability to conduct high-quality research.
- Fluency in Microsoft Office Suite (Outlook, Excel, Word, PowerPoint).
- Ability to work effectively in a fast-paced and competitive environment.
Location: Candidates based in Mumbai who can join immediately are preferred.
Why Join Nextyn?
At Nextyn, we offer more than just a job — we provide an opportunity to grow, innovate, and make impactful contributions. Here’s why you should join us:
Be Part of an Innovative Team:
- Drive impactful decision-making across industries by connecting researchers, clients, and experts.
- Work in a fast-paced environment that values creativity, collaboration, and purpose.
Global Exposure:
- Gain experience working with global markets and industry leaders across diverse sectors.
- Collaborate with top researchers and subject-matter experts worldwide.
Professional Growth Opportunities:
- Access structured mentorship programs to learn directly from experienced professionals.
- Participate in skill development initiatives and Training.
- Clear career paths with opportunities for advancement.
Generous Benefits Package:
- Comprehensive insurance coverage and Provident Fund (PF) contributions.
Young and Dynamic Team:
- Join a vibrant team of ambitious professionals in a rapidly growing organization.
- Participate in team-building activities and innovation labs to foster creativity.
Commitment to Diversity & Inclusion:
- Be part of a workplace that values diverse perspectives and promotes equity in all aspects of the organization.
Client Services Manager
Posted 7 days ago
Job Viewed
Job Description
Client Servicing – Manager
Location – Hyderabad
Job Responsibilities:
- Understand requirements and details of each event. Understand clients' needs and wants
- Plan and organize events with attention to financial and time constraints
- Meet with clients and coordinate with them regularly and lead a team
- Look for and compare different vendors (catering, decorators, musicians etc.)
- Negotiate with vendors to achieve the most favorable terms
- Manage all event operations (preparing venue, invitations, food, drinks etc.)
- Track the overall Event expenses regularly
- Prepare the Event budget planning. Stay within the budget
- Carefully oversee event happenings
- Offer solutions to resolve problems in a timely manner
- Evaluate event’s success and submit reports
Job qualification:
- 3-6 years of experience in Event Management in the Client Servicing function
- event coordinator or similar role
- Great interpersonal and communication skills
- Portfolio of successful events
- Excellent vendor management skills
- Sense of ownership and pride in your performance and its impact on company’s success
- Critical thinker and problem-solving skills
- Team player
- Good time-management skills
- Degree in Event Management or relevant field is preferred