11,655 Client Services jobs in India

We are looking for a proactive and detail-oriented Client Services Executive to join our team. The ideal candidate will have experience working in an advertising/marketing agency environment and will be responsible for managing day-to-day client communication, coordinating with internal teams, and ensuring seamless execution of campaigns.

Key Responsibilities

• Act as the primary point of contact for assigned clients, ensuring timely communication and service delivery.
• Understand client requirements and effectively brief internal teams (creative, media, strategy, production, etc.).
• Coordinate end-to-end campaign execution, ensuring timelines, budgets, and quality standards are met.
• Assist in developing presentations, proposals, and campaign reports for clients.
• Monitor campaign performance, prepare status updates, and share insights with clients.
• Build and maintain strong relationships with clients through consistent support and value addition.
• Identify opportunities to upsell/cross-sell agency services.
• Ensure smooth internal workflow by collaborating closely with team members and resolving challenges.

Requirements

• Mandatory: Prior experience in an advertising or digital marketing agency (1–3 years preferred).
• Strong communication, interpersonal, and presentation skills.
• Ability to multitask and manage multiple projects simultaneously.
• Basic understanding of branding, digital marketing, ATL/BTL campaigns .
• Graduate/Postgraduate in Marketing, Mass Communication, Advertising, or related field.
• Proficiency in MS Office (Excel, PowerPoint, Word).

Experience:

·   Number of years: 0-1 years

·   Role/experience: Account Executive (Client Servicing)

·   Education: Graduate in Business Management/ Marketing/ Mass Communication or a related field required.

Skills and requirements:

·   Excellent communication skills (written and spoken English)

·   Time management skills

·   Ability to multi-task

·   Collaborative skills

·   Digital skills You will be the primary driver of your accounts/clients.

In this role, you will need to meet the following expectations-

• Act as the primary point of contact with the client
• Assists in the daily operations of client projects internally
• Be the interface between the client and all the internal departments at the firm (creative/ design/ digital/ e-commerce)
• Responsible for client meetings, briefing, presentation, retention of clients, developing and maintaining relationships with multiple points of contact at the client's organization, enabling them to understand and address their complete needs
• Market/ Category research and analysis; Build knowledge about the client’s industry with regular research and provide strategic inputs to move the client ahead of the curve
• Manage execution of marketing campaigns
• Contribute to the development and evaluation of marketing communication, plans tactics, and creative ideas

Pepper Content is a rapidly growing content marketplace that connects businesses with a curated network of professional content creators. We are seeking a dynamic and results-oriented Business Development Representative to join our high-energy team. At Pepper Content, we value creativity, innovation, and a commitment to delivering top-notch content solutions.

BOPM is responsible for providing project management expertise and support on pre-defined projects. Examples include process-improvement and transformational projects, project management support for client based scientific service/publication projects.

Responsibilities:

Project Management:

• Should be adept with creating and executing comprehensive social media strategies that align with our brand identity and target audience.
• Content Creation: Curate and schedule engaging content (text, images, and videos) across multiple social media platforms. Knowledge of community management will be a good value add.
• Analytics and Reporting: Track and analyze social media metrics to measure performance and identify areas for improvement.
• Should be updated on the latest social media trends and best practices to optimize brand's presence on different platforms.
• Manage and optimize paid social media campaigns to reach a wider audience and drive conversions.
• Work closely with other internal teams (strategy, design, copy) and freelance network to ensure consistent messaging and brand alignment.

Collaboration:

• Ability to influence without direct authority
• Establish and maintain efficient working relations with all internal & external key stakeholders
• Participate in project movement activities, support team initiatives & objectives
• Identify and recommend process improvements and initiatives
• Facilitate resolution of any issues by working closely with cross-functional teams.

Operational:

• Plan, execute and manage deliveries for enterprises across industries
• Ensure on/before time delivery of projects that match/exceed set quality standards
• Plan and monitor capacity utilization on projects and supply of talent accordingly
• Expertise in project management and ability to set and integrate new SOPs and training on tools to be used during all steps of managing the projects.
• Mentor, train and lead a team of project managers and supply leads.
• Decent strategy knowledge.

Client Partnership:

• Build strong client relationships; working closely with new and existing clients to identify their pain points and future needs
• Meet clients regularly in-person & be a strategic, solution oriented partner for them via email and phone as well.
• Work with both clients and internal teams to plan and coordinate their projects from inception, driving & owning projects within specified quality, time, and pricing specifications
• Assist with project planning, including resource forecasting, timelines, and budgeting
• End to end ownership of client delight and operational efficiency
• Ability to coordinate and implement successful projects from start to finish
• Set and implement systems and processes for process improvements & operational efficiency

Qualifications and Prerequisites:

● Minimum of 3 years of experience in a client-facing role, with at least 3 years of experience in team management.

● Strong problem-solving skills with a growth mindset and proactive approach.

● Proficiency in comprehension, negotiation, and analytical skills.

● Graduate or Postgraduate degree (MBA preferred).

● Exceptional written and oral communication skills in English.

● Skilled in networking and communication across diverse functions.

● Ability to navigate ambiguity and conflicting priorities with rigor.

Develop and nurture favorable business relationship with clients

and Work with clients to develop event marketing and

communication plans

● Understand client brief and develop event strategies that align with

client objectives and budget

● Gather research, spearhead ideation with creative teams, develop

and deliver pitch presentations

● Serve as the main point of contact for clients throughout the event

planning process, ensuring that all client needs are met and

exceeded

● Manage all aspects of event planning and execution, including

venue selection, vendor management, catering, transportation and

AV production in coordination with creative and production teams

● Create detailed event timelines, budgets, and project plans, and

manage all logistics related to events, including setup and

teardown

● Coordinate with internal teams to ensure all event deliverables,

materials, collateral, and promotional items are produced and

delivered on time

● Manage onsite event execution, including overseeing all event

staff, and handling any issues or concerns that arise

● Conduct post-event evaluations and debriefs with clients to gather

feedback and identify opportunities for improvement

● Oversee multiple client events and be able to recognize, solve or

neutralize potential issues or conflicts

Qualifications:

Graduate or MBA

Experiences - 5to 6 years ( Events Industry only )

FleishmanHillard part of Omnicom Group is hiring for an Account Manager

Location: Delhi

Experience: 4 - 6 years

Industry: Public Relations

Sector: Automobile (mandatory)

About FleishmanHillard

FleishmanHillard specializes in public relations, reputation management, public affairs, brand marketing, digital strategy, social engagement and content strategy. Global PR and Marketing Agency - FleishmanHillard is a global PR agency developing creative and strategic communications for brand and reputation management, corporate and consumer marketing, crisis and more

• FleishmanHillard was named 2021, 2022 and 2023
• Campaign Global PR Agency of the Year; 2023
• ICCO Large Agency of the Year – The Americas; 2022 and 2023
• PRWeek U.S. Agency of the Year; 2022 and 2023
• PRWeek U.S. Outstanding Extra-Large Agency of the Year; 2023
• Campaign US PR Agency of the Year; 2021
• PRovoke APAC Consultancy of the Year; and 2021
• PRWeek UK Large Consultancy of the Year.

FleishmanHillard is part of Omnicom PR Group and has nearly 80 offices in more than 30 countries, plus affiliates in 45 countries.

Visit us at

About Omnicom PR Group (OPRG)

Omnicom PR Group (OPRG) is the largest global network of communications and consulting agencies in the world. It is home to three of the top global PR agencies FleishmanHillard, Ketchum, Porter Novelli and more than a dozen specialist agencies in corporate and public affairs, political consulting and advertising, language strategy, global health strategy and organizational transformation. OPRG is part of Omnicom Group Inc. (NYSE: OMC). .

FleishmanHillard is an equal-opportunity employer and encourages applications from all qualified individuals. We thank all applicants for their interest; however, only those selected for an interview will be contacted. Information collected will be strictly used for employment purposes.

Key Qualifications

Knowledge & expertise:

▪ Demonstrates core practice-area expertise, begins to experience working with relevant OPRG products, and working with wider integrated services

▪ Has a thorough understanding of the client’s business, commercial context, communications issues and brand positioning, and work closely with supervisor to provide appropriate client counsel

▪ Has well developed written and verbal communication skills; is confident briefing peers and seniors, and gives clear direction to junior team members, reviews work and offers feedback

▪ Demonstrates good analytical skills and draws on experience to develop solutions to solve basic client issues

▪ Knows relevant external stakeholders, has developed industry contacts and is building a peer network

▪ Actively build positive relations with client contact

▪ Understands how to apply integrated services to client’s business, knows enough to identify when to pull in experts, and proactively involves supervisor to discuss potential solutions for clients

▪ Strategically leads social programs in conjunction with digital team

▪ Proactively identify and manage potential client issues and crisis, alongside senior team lead

Client services:

▪ Plays a central role in planning work that addresses client’s goals, objectives and priorities

▪ Understands and can articulate the implications of external developments on a client’s environment and begins to in conjunction with supervisor, able to advise on potential actions for consideration

▪ Is familiar with client’s competitive landscape and tracks developments. Uses this to inform guidance to clients

▪ Begins to lead campaign and oversee programme implementation, with input from supervisor including external engagement and wider outreach

▪ Drafts / produces high quality content for clients drawing on senior support for strategic guidance and overall programme plan

▪ Focuses on driving and sustaining excellent results for clients; learns from experience and works with seniors to make adjustments when required

▪ Successfully initiates and builds trusted client relationships over the long-term

Strategy & creativity:

▪ Actively participates in strategic planning meetings and brainstorms, and leads with ongoing team planning initiatives. Originates well developed ideas based on data driven insights that are workable and carried forward

▪ Takes an active interest in industry gold standards; draws on outside inspiration to continually improve output for clients

▪ Develops ideas that are informed by a thorough understanding of the context of the wider brief; relates work to the ‘bigger picture’ and shares those ideas with supervisor

▪ Works with supervisor to proactively share about client’s challenges, actively looks for opportunities to bring creative & fresh thinking to clients on a regular basis

Business development:

▪ Begins to develop proposal writing skills and contributes to pitch preparation - Plays a visible role in new business pitch meetings

▪ Plays a central role in coordinating responses to new business opportunities; adds ideas and oversees proposal & RFP drafting with minimal supervision

▪ Continues to maintain and develop contacts, recognize business growth opportunities and work with supervisor to take action

▪ Maintains a relevant professional online profile & participates in relevant social channels

▪ Begins to lead implementation and execution for marking activities

Operations & administration:

▪ Begins to work with supervisor to build client budgets and begins to build a foundation to understand the agency billing, can start to recognize where there may be issues, and work with supervisors to resolve issues

▪ Manages own workflow, and that of others, independently and flexibly; effectively manages unexpected urgent priorities to maintain excellent service

▪ Takes responsibility for ensuring effective communication across the team, ensuring that client needs are covered and managed and that issues are flagged to senior team as appropriate

▪ Has a sophisticated understanding of account administration, including worksheets, activity reviews, and budget tracking and manages client expectations with minimal supervision

People management:

▪ Initiates new projects, takes responsibility for leading defined projects, overseeing consultants and junior staff on assigned accounts

▪ Works with supervisor to understand and contribute ideas on how to structure their teams. Does not default to delegating tasks with no context or reference to the bigger picture

▪ Motivates junior colleagues with a team spirit in order to help them achieve their performance objectives

▪ Plays an active role in the performance review process

▪ Proactively engages with colleagues in international OPRG/other network agency offices and seeks to build networks. Follows developments of sectors and practices globally

▪ Contributes to the professional development of the junior executives via coaching and mentoring

▪ Develops and shares best practice with colleagues

▪ Helps to manage resources & identify staffing requirements. Assists with attracting junior staff to the firm

▪ Understands and demonstrates company philosophy, behaviours and work ethic; looks for opportunities to be involved in cross-office initiatives (marketing / culture / best practice)

Interested candidates kindly share your updated resume to

To ensure seamless onboarding of leads from digital platforms (primarily Instagram), build strong client relationships, and actively convert inquiries into paying customers by aligning with the vision and values of Astro Vistaar.

Lead Handling (Daily Priority)

• Monitor all incoming messages, DMs, and comments on Instagram and other social platforms linked to running ads.
• Respond within 10–15 minutes during peak hours with clear, empathetic, and product-aware communication.
• Use pre-approved messaging templates and personalize where needed.
• Maintain a polite, wise-yet-warm tone aligned with Astro Vistaar’s brand voice.

Lead Qualification & Tagging

• Classify each lead based on interest: Courses, Spells, Products, or Consultations.
• Use internal CRM or tracking system (e.g. spreadsheet/Notion/WhatsApp tags) to log details: Name, Interest, Budget, Timeline, Follow-up Date.
• Disqualify politely if a lead is clearly misaligned.

Conversion Strategy

• Share the right offering link/post/resource based on their expressed need.
• Suggest the best-fit product or session if the client seems confused.
• Upsell or cross-sell where meaningful.
• Nudge undecided leads through testimonials, limited offers, and behind-the-scenes insights.

Customer Onboarding

• For every successful conversion, guide the client clearly through:
• Payment confirmation
• Product/course access instructions
• Follow-up timelines (e.g., when to expect delivery or session booking)
• Confirm all onboarding steps are understood by the client.

Client Relationship Management

• Check in after delivery/service (in 3–5 days).
• Maintain a warm connect through occasional festival wishes, check-ins, or value-adds.
• Escalate any dissatisfaction or refund request immediately to the co-founders.

Collaboration & Strategy Input

• Share weekly insights on what leads are asking, common objections, and what’s working.
• Suggest content or campaign ideas to improve conversions or address objections.
• Coordinate with marketing/design when templates or creatives are needed.

Reporting

• Daily tracker update before EOD:
• Number of leads received
• Number converted
• Hot/warm/cold classification
• Issues/escalations if any

• Empathy without over-promising
• A balance of professionalism and spiritual insight
• Quick learner of our offerings and inner process
• Reliable, accountable, and proactive

• Instagram (DMs, comments, story replies)
• WhatsApp Business
• Notion/Google Sheet for tracking (or CRM, if introduced)
• Canva (basic familiarity is a plus)
• Payment gateways (Razorpay, GPay, etc.)

• Response time average
• Conversion rate from inbound leads
• Client satisfaction (based on feedback or repeat purchase)
• Contribution to strategy or campaign improvement

To ensure seamless onboarding of leads from digital platforms (primarily Instagram), build strong client relationships, and actively convert inquiries into paying customers by aligning with the vision and values of Astro Vistaar.Core ResponsibilitiesLead Handling (Daily Priority)Monitor all incoming messages, DMs, and comments on Instagram and other social platforms linked to running ads.Respond within 10–15 minutes during peak hours with clear, empathetic, and product-aware communication.Use pre-approved messaging templates and personalize where needed.Maintain a polite, wise-yet-warm tone aligned with Astro Vistaar’s brand voice.Lead Qualification & TaggingClassify each lead based on interest: Courses, Spells, Products, or Consultations.Use internal CRM or tracking system (e.g. spreadsheet/Notion/Whats App tags) to log details: Name, Interest, Budget, Timeline, Follow-up Date.Disqualify politely if a lead is clearly misaligned.Conversion StrategyShare the right offering link/post/resource based on their expressed need.Suggest the best-fit product or session if the client seems confused.Upsell or cross-sell where meaningful.Nudge undecided leads through testimonials, limited offers, and behind-the-scenes insights.Customer OnboardingFor every successful conversion, guide the client clearly through:Payment confirmationProduct/course access instructionsFollow-up timelines (e.g., when to expect delivery or session booking)Confirm all onboarding steps are understood by the client.Client Relationship ManagementCheck in after delivery/service (in 3–5 days).Maintain a warm connect through occasional festival wishes, check-ins, or value-adds.Escalate any dissatisfaction or refund request immediately to the co-founders.Collaboration & Strategy InputShare weekly insights on what leads are asking, common objections, and what’s working.Suggest content or campaign ideas to improve conversions or address objections.Coordinate with marketing/design when templates or creatives are needed.ReportingDaily tracker update before EOD:Number of leads receivedNumber convertedHot/warm/cold classificationIssues/escalations if anySoft Skills ExpectedEmpathy without over-promisingA balance of professionalism and spiritual insightQuick learner of our offerings and inner processReliable, accountable, and proactiveTools & ChannelsInstagram (DMs, comments, story replies)Whats App BusinessNotion/Google Sheet for tracking (or CRM, if introduced)Canva (basic familiarity is a plus)Payment gateways (Razorpay, GPay, etc.)KPIs (To Be Reviewed Monthly)Response time averageConversion rate from inbound leadsClient satisfaction (based on feedback or repeat purchase)Contribution to strategy or campaign improvement

Develop and nurture favorable business relationship with clientsand Work with clients to develop event marketing andcommunication plans● Understand client brief and develop event strategies that align withclient objectives and budget● Gather research, spearhead ideation with creative teams, developand deliver pitch presentations● Serve as the main point of contact for clients throughout the eventplanning process, ensuring that all client needs are met andexceeded● Manage all aspects of event planning and execution, includingvenue selection, vendor management, catering, transportation andAV production in coordination with creative and production teams● Create detailed event timelines, budgets, and project plans, andmanage all logistics related to events, including setup andteardown● Coordinate with internal teams to ensure all event deliverables,materials, collateral, and promotional items are produced anddelivered on time● Manage onsite event execution, including overseeing all eventstaff, and handling any issues or concerns that arise● Conduct post-event evaluations and debriefs with clients to gatherfeedback and identify opportunities for improvement● Oversee multiple client events and be able to recognize, solve orneutralize potential issues or conflictsQualifications:Graduate or MBAExperiences - 5to 6 years ( Events Industry only )