806 Client Success jobs in India
Client Success Executive
Posted today
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Who We Are:
The Optimise Media Group is a global performance advertising company, with over 10 international offices with operations across 5 continents including UK, SEA, Australia, India, and MEA.
We work with an enviable client portfolio including many of the biggest global brand names. We deliver successful performance marketing campaigns for clients through unparalleled expertise, market-leading service, substantial acquisition volumes, and our unique technology.
We are award-winning across the globe and Optimise is recognized as a premium network delivering quality sales, service, and insights to advertisers.
Optimise Talents come from all walks of life. We hire great people from various backgrounds, not just because it’s the right thing to do, but because it strengthens our family.
About the Job:
We are looking for a neat and ready-to-work Client Success Executive to join our team in Trivandrum, Kerala. This is a job where you work full-time, in our office. This is a great first job for a new graduate or someone just starting out in the fast world of online marketing and helping clients. In this important helping job, you will work closely with our experienced Client Success Managers. You will help them do daily tasks, manage client accounts, and make sure their advertising works well.
We Need People Who Learn Fast and Help the Team:
The main point of this job is to quickly learn the basic skills needed, make sure all your work is done correctly, and give good help to the team. We want someone who is eager to learn, takes ownership of their tasks, and wants to know how their small tasks help our clients and the company make money.
Your Daily Tasks:
- Setting Up Accounts: Get client papers ready and help managers set up client accounts, following our steps and checklists exactly.
- Checking Campaigns: Look at active online campaigns every day to make sure the tracking is set up right. Quickly tell the team if you see simple mistakes or if the ad performance looks suddenly wrong.
- Sorting Data: Use company tools to sort and track important numbers (like KPIs). Help organize this data to show the team what the numbers mean for the client's business.
- Making Reports and Helping Communicate: Create the regular weekly and monthly reports using our templates. Help write quick updates and summaries for the team and for clients.
- Helping Clients: Be the person clients can trust for basic questions. Make sure client requests are written down and fixed or passed up to a manager quickly.
- Learning New Things: Go find out about new features on platforms and important news in online marketing yourself. Share the helpful things you learn with your team.
- Paperwork and Files: Keep all client files neat and make sure the information in our company systems is correct.
What You Need to Have:
- 0 to 1 year of work experience. This job is perfect for new university graduates or people new to the online advertising world.
- A strong interest in starting a career in online marketing or client help.
- You should know basic online marketing words and ideas but being willing to learn everything is most important.
- Good speaking and writing skills; you must be able to share information clearly.
- You must care about your work, be very careful with details, and want to learn analytical tools and marketing methods fast.
- Good at using MS Excel/Google Sheets (basic formulas and data sorting) and MS PowerPoint/Google Slides for simple presentations.
- Able to handle many tasks well and enjoy working with a team in a busy place.
- A bachelor’s degree in marketing, Communications, or Business is preferred.
- You must work full-time in our office in Trivandrum, Kerala.
Client Success Associate
Posted 1 day ago
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#Hiring #ClientServicing #CreativeStrategy! Yup! This one is for folks with up to a minimum of 1 and maximum 3 years of experience in client servicing in an agency. Don’t worry. This is not one of those job posts that expect 5 years of experience from freshers. #LOL. That said, candidates with a background in agencies, internal communications, sociology and psychology will have an edge.
Driven by excellence, we are looking for a polymath. One who loves solving problems, is high on EQ and empathy & comes with a high sense of ownership . Combating refusals with persistence, someone who thrives under pressure. Excellent ideation, presentation and communication skills are a must along with knowledge of social media . Enthusiastic, and unabashedly result-oriented. If challenges excite & you value integrity, this role is for you.
If Selected, You Will Be Responsible For:
- Working on key brands and contribute to the creation of digital experiences.
- Working across multiple platforms to drive engagement & teaming up with our writers and designers to create snappy, superbly written & designed creatives to engage existing followers and attract new ones!
- Drive content strategy that is in sync with the brand’s philosophy and objectives across multiple platforms like LinkedIn, Instagram, and Facebook, and devise strategic content while upholding the creativity standards of our agency.
- Understand stakeholders and create communication for different cohorts
- Possessing the skill to understand client feedback and provide strategic inputs to the design and content teams.
- The ability to establish a rapport and excellent project management skills are a must-have!
Wait! There Is More!
What your workday will look like?
- Campaign content creation on various digital platforms like LinkedIn, Instagram while working closely with design and content teams.
- Developing innovative solutions including content management and maintenance of the brand’s digital platforms. Creating buzz around the brand, in order to position it as an employer of choice.
- Preparing reports on a monthly basis with quantitative as well as qualitative analyses of the brand to enhance future strategies.
- Utilize Analytics to analyze and monitor the effectiveness of campaigns.
Who/what are we looking for?
- Proven experience as a Client Servicing team members or a similar role, preferably with an agency background.
- In-depth knowledge of various social media platforms, their functionalities, and best practices.
- Creative mindset with the ability to think outside the box and develop innovative social media strategies.
Phew! That's quite something. But don’t tell us we never told you!
If you've reached here and have survived the Job description, during the interview, do tell us 'Why should we not recruit you?' You heard that right
P.S. We don't like office politics and believe in autonomy to be awesome.
Job location: Mumbai
Joining: Immediate (Preferred) but we’re cool with a 30 day period.
In case you'd like to know more about who we are, why we started this company, our culture, what kind of food we like or how we spend our day, do check out or visit our page on LinkedIn or log on to You can also write to
About Us:
Never Grow Up ® is a Work Culture firm focusing on Employee Engagement, Employer Branding & Communications; that partners with Human Resources & Business Leaders to create an admirable culture & a happy workplace. Our services range from Happiness Surveys to Customized Training Interventions, Internal Communications, CSR Strategy & Digital Content to Office Design. From Engagement Strategy to Execution Calendars and Implementation Support, we have a box full of options that are sure to brighten your day.
Client Success Manager
Posted 23 days ago
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Job Description
Role: Client Success Manager
Location: Mumbai
Who are we?
Design Qandy delivers personalized luxury interior and furniture design to Indias discerning homeowners
and corporates. Led by prolific, seasoned luxury brand builders, internationally trained designers, world-class
professionals and passionate, steadfast teams of turnkey project execution specialists. We seek excellence
in design and are committed to bringing back trust and excitement in the design process.
To know more about us, visit and
We are a lean team of high performing go-getters who take ownership of their roles in the organization.
Debates and discussions are an important part of our culture and we encourage people to bring unique
perspectives to the conversations.
Most importantly, we love solving problems. If you think youre cut out from a similar cloth, wed encourage
you to apply for this role.
What would you be required to do?
Ultra-luxury sales opportunity to Source and Serve HNI and ultra HNI clients with luxury marketing
initiatives and acquaint them with the global standards of design that DesignQandy has to offer
Identify business opportunities by researching prospects through events, shows, cold calling, brand
collaborations with luxury car brands, iconic residential projects, high end consumer brands, and other
avenues.
Arrange and attend meetings with lead designers, architects and clients and assist them in
understanding our Design Philosophy and what we can deliver
Give and arrange tours of the Gallery, Colab and Design Qandy- Marine Drive spaces to the client,
taking notes on what their preferences are share internally, create a client profile, and assist and
expedite commercial conversations
Conceptualize and execute events and customer engaging activities and constantly work on innovative
ideas to generate leads via web based and direct sales channels
Research the industry trends and provide constant inputs on how to make the brand have a strong
presence in the market
Maintain a record of all activities and meetings done on daily basis in a daily reporting format in a
systematic way so that it can be pivoted for follow ups and analytics at any given time. Database could
be of clients, partners, homeowners, commercial establishments, or any other consultant and share
it with management regularly
What skills are we looking for?
Good Exposure or interest in luxury hospitality sales, or luxury holiday sales ex SOTC, Thomas Cook,
High end wedding planning, Premium private banking sales
Excellent customer handling skills, proven record in handling Ultra HNI and HNI clients
Ability, efficiency and exposure of luxury marketing, high end sales in addition to luxury design
Excellent verbal and written communication, excellent sales pitching and presentation skills via
physical/ virtual mediums
Ability to solve problems creatively.
Skills needed:
3-7 years experience as an individual contributor in a luxury brand or luxury sales or bespoke sale,
luxury design
MBA from a premium Institute or foreign university. Work experience with a luxury brand in/ direct
sales or the strategy teams
While we prefer a great track record in Luxury Sales, we also welcome candidates with limited experience
but very high aspiration for luxury and an eagerness to go through a star rated rigorous training program
to learn on the job to apply!
Client Success Specialist (MySql)
Posted 2 days ago
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Drive maximum adoption of Oracle solution and identify/drive product expansion opportunities via high value relationship with the client.
**Responsibilities**
**Experience and Skills Required:**
+ Typically, 10-15 years of total customer success and renewals/Sales/Channel experience. Min. 5 years of Software/Database sales experience is preferred.
+ Experience managing enterprise account and creating upsell opportunities in a complex market is required.
+ Broad knowledge of database and software & hardware business is preferred.
+ Strong experience in driving go-to-market strategy/activities at scale.
+ Strategic Sales Planning & Implementation - Orchestrates the development of strategic initiatives to advance market share/penetration within assigned accounts and achieve profitable growth.
+ Competitive Positioning/Strategy - Uses competitive intelligence in account planning and sales activities to develop counter-strategies.
+ Problem Solving - Approaches problems in a rational manner using sound strategies that ensure comprehensive understanding and effective resolution.
+ Communication - Able to communicate effectively across multiple levels in a complex environment
+ Strong leadership skills, including mentoring, team building, conflict resolution, and management.
+ Excellent analytical thinking, analysis, and problem-solving skills.
+ Excellent verbal and written communication skills, including negotiation, presentation, and influence.
+ Must be highly organized, motivated, independent, a self-starter, and self-directed
+ Must convey a positive, "can-do" attitude
**Education:**
+ Degree educated, preferably within Information Technology/Business Administration related subjects.
+ Proficient in MS Word, Excel, PowerPoint, Outlook, and Video Conferencing software e.g. Zoom.
+ Excellent English, Hindi, and Bangle speaking and writing interpersonal skills are desired.
+ Good presentation skills.
**Job Description and Responsibilities:**
+ Builds financially sound, executable, revenue-driven business strategies within existing accounts across your territory
+ Manages accounts throughout the entire sales/renewals process, and collaborates with team members in Sales/business development, consulting, and support to uncover all customer needs.
+ Participates in the development, presentation, and sales of a value proposition.
+ On-site customer presentation with C-levels to negotiate and close strategic and complex deals.
+ Liaises with customer contacts to manage customer relationships, identify upsell opportunities, and maximize sales in existing accounts.
+ Working with MySQL Channel Manager in Partner recruitment, and enablement with new partners.
+ Conducts regional renewals forecasts, territory planning, demand generation in existing accounts, deal strategy development, and trend analysis.
+ Participates as a team member in strategic and tactical planning for the division.
+ Identifies and drives the execution of breakthrough growth initiatives.
+ Responsible for understanding Oracle MySQL's product offerings and competitive issues to develop solution proposals encompassing all aspects of the application.
+ Working closely with the APAC Regional Marketing team to organize and attend roadshows or exhibitions to promote MySQL solutions and demonstrate our technical capabilities to channel partners and end users throughout the region.
+ Travels to customer sites to identify/develop new opportunities in existing accounts.
+ Knowledge of Database sales, Oracle field sales cycle, and Oracle Partner program will be a bonus.
Career Level - IC4
**About Us**
As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity.
We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing or by calling in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
Associate-Client Success Partner
Posted 2 days ago
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Job Description
Job Title: Associate - Associate-Client Success Partner
This role is for the Business Unit of ValueMomentum - WhiteCoats .
Years of Experience : 1 to 3 Years.
Location : Hyderabad.
Responsibilities:
• The professional will be expected to serve assigned accounts//clients. He/she will also develop and execute strategies or solutions specific to their priorities, pain points, & develop relationships.
• The professional will be responsible for partnering with internal leadership to shape and execute the strategy of engaging with the clients and deliver a seamless experience to them. The professional will provide insights and recommendations to innovate and increase the value for the clients.
• He/she will also provide regular feedback and suggestions to improve the delivery to serve the clients. The professional will be expected to develop client facing materials, including presentations and meeting agendas.
• He/she should demonstrate strong research, analysis, writing, presentation, and communication skills.
• Manage account-specific activities and ensure adherence to confidentiality and compliance requirements.
• Assist in the onboarding & engaging via omnichannel communication to share updates and reports and other publishing material.
Requirements:
Candidates are required to have these mandatory skills in order to get their eligibility assessed. The must have requirements are:
• BBA/MBA graduate
• Ability to build relationships and credibility with clients
• Self-motivated, proactive, innovative, and strong team player
• Strong presentation, verbal, and written communication skills
• Strong research, analytical, problem-solving, and critical thinking skill
• Strong persuasion, influencing, negotiation, and conflict resolution skills.
• Ability to develop compelling and analytical data visualizations using one or more software tools, such as Excel and PowerPoint.
About ValueMomentum
ValueMomentum is a leading solutions provider for the global property & casualty insurance industry, supported by deep domain and technology capabilities. We offer a comprehensive suite of advisory, development, implementation, and maintenance services across the entire P&C insurance value chain. This includes Underwriting, Claims, Distribution, and more, empowering insurers to stay ahead with sustained growth, high performance, and enhanced stakeholder value. Trusted by over 75 insurers, ValueMomentum is one of the largest standalone insurance-focused solutions providers to the US insurance industry.
ValueMomentum’s WhiteCoats platform is one of India’s top knowledge-sharing, networking, and engagement platform for medical professionals. Following its inception in 2016, it has gone on to create a strong following of highly engaged doctors looking to stay updated and collaborate with each other.
Operations Associate (Client Success)
Posted 5 days ago
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Job Description
About UniCult:
UniCult is at the forefront of empowering top creators and info-led businesses. We specialize in building custom Learning Management System (LMS) platforms with a heavy emphasis on conversion-centric design. Our mission is to help these businesses significantly increase backend sales for their main products, which often operate at an enterprise scale or are high-ticket offerings. We're proud to process over $1M per month in transaction volume across our clients and are experiencing rapid 50% month-over-month growth. Join a team that's redefining digital education and e-commerce for leading industry voices.
The Opportunity:
Are you a highly organized, meticulous individual who thrives on executing precise processes and leveraging cutting-edge tools to ensure seamless delivery of client solutions? UniCult is seeking a dedicated Operations Specialist (Client Success) to join our rapidly growing team.
In this pivotal full-time, in-office role, your primary focus (approximately 80%) will be on the operational mastery of our platform, meticulously configuring and deploying our proprietary AI Agents and other advanced features.
The remaining 20% of your role will involve ensuring the optimal client experience that stems directly from your operational excellence. If you are passionate about process execution, driving efficiency through intelligent automation, and delivering exceptional client outcomes through meticulous work, this role is for you.
Compensation: Upto 8LPA (6 LPA Fixed + Performance Incentives)
What You'll Be Doing:
I) Core Platform Operations & AI Agent Deployment (~80% of your time will be spent here):
- Intelligent Agent Configuration: Following precise, established protocols, you will be responsible for the end-to-end process of building, configuring, and deploying bespoke AI Agents within our platform. This involves meticulous data input, advanced configuration adjustments, and stringent quality assurance to meet client-specific needs for LMS functionalities and operational workflows.
- Process Adherence & Enhancement: Meticulously follow documented operational procedures and workflows to guarantee consistency, accuracy, and efficiency in all platform configurations and deliverables. Proactively identify opportunities to refine and optimize these processes for greater scale and impact.
- Quality Assurance & Validation: Conduct rigorous testing and validation of configured intelligent agents and other platform features to ensure they meet stringent performance benchmarks, accuracy standards, and client-specific requirements before deployment.
- Implementing Advanced Solutions for Internal Efficiency: Champion the application of advanced tools and strategies to streamline our internal client fulfillment processes, reduce manual effort, and improve overall operational throughput and product delivery.
II) Client Solution Enablement & Experience (~20% of your time will be spent here):
- Seamless Client Integration: Strategically manage the operational aspects of integrating our advanced solutions into client environments, ensuring they are seamlessly woven into their day-to-day operations and directly aligned with their business objectives. Your focus will be on the practical application of intelligent tools to streamline and elevate the client journey.
- Monitoring for Client Outcome: Proactively monitor agent and platform performance within client environments and address any operational concerns swiftly. While not a direct client-facing support role, your operational excellence directly contributes to client satisfaction and retention.
- Documentation & Reporting on Impact: Maintain accurate records of client-specific configurations, operational procedures, and performance metrics. Generate insightful reports on the operational efficiency gained and the direct impact of our solutions on client outcomes.
What We're Looking For:
We're seeking a detail-oriented and results-driven individual who is passionate about operational mastery and the practical, product-driven application of advanced technology to achieve measurable success for our customers.
- Exceptional Attention to Detail: A proven track record of meticulously following instructions and processes, with an eagle eye for accuracy and consistency in platform configuration and data handling.
- Process-Oriented Mindset: You thrive in structured environments and enjoy optimizing workflows. Experience with Standard Operating Procedures (SOPs) or similar structured approaches is highly valued.
- Problem-Solving & Troubleshooting: Ability to identify operational bottlenecks within platform configurations, troubleshoot integration issues, and implement effective solutions within established guidelines.
- Passion for Applied Technology: A keen enthusiasm for working with advanced tools (like AI) and a strong desire to see them applied to solve real-world business problems within a product context, even if your experience is primarily operational rather than technical development.
- Strong Communication Skills: Ability to clearly articulate operational and technology-related information to internal teams and, when necessary, to clients regarding solution functionality.
- Self-Motivated & Proactive: Ability to manage multiple tasks, prioritize effectively, and work autonomously within a fast-paced, high-growth environment.
- Basic Technical Acumen: Comfortable with digital tools, data input, and quickly learning new software platforms and configuration interfaces. Previous experience with CRM, project management, or advanced configuration tools is a bonus.
- Adaptability: Eager to learn and adapt to new technologies and evolving operational best practices in a tech-driven environment.
Why Join UniCult?
- Master AI-Driven Operations: Be instrumental in configuring and deploying cutting-edge intelligent agents and platform features that drive our core product offering.
- Direct Impact on Client Success: Your operational excellence directly translates into enhanced client experience and measurable business outcomes for top creators.
- Real-World Technology Application: This role is all about putting advanced technology to work within our platform—seeing its direct impact on both internal efficiency and external client results.
- Rapid Growth Environment: Thrive in a company experiencing exponential month-over-month growth, offering significant learning and professional development opportunities in a tech-forward space.
- Competitive Compensation: CTC (Upto 8 LPA) - 6 LPA (Fixed) plus performance incentives , recognizing your critical role in our success.
- Culture of Excellence: Work in a collaborative, fast-paced, and high-ownership environment where your contributions are recognized and celebrated.
- Meaningful Work: Help top creators and info-led businesses leverage our advanced platforms to scale their impact and grow their revenue.
If you are a detail-oriented process master with a passion for driving client success through the precise operational application of advanced solutions within a cutting-edge platform, and you're ready to make a significant impact in a hyper-growth company, we encourage you to apply!
B2B Client Success Associate
Posted 5 days ago
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Job Description
About Amaha
Amaha, formerly named InnerHour, is a mental health organization founded in the year 2016 by renowned psychiatrist and healthcare entrepreneur, Dr. Amit Malik. In 2019, Ms. Neha Kirpal, a social entrepreneur and global mental health ambassador, joined Amaha as Co-founder.
The organization has built a mental health ecosystem that provides treatment & care plans for a range of mental health conditions like anxiety, depression, bipolar disorder, ADHD, OCD, schizophrenia, and addictions. Amaha has an in-house expert team of 150+ psychiatrists and therapists and provides therapy sessions, psychiatric care, digital self-care tools, psychometric assessments, as well as community peer support. Over the last few years, they have delivered over 1,00,000+ therapy and psychiatry sessions in 15+ languages across 600+ Indian cities.
From dawn till midnight - 365 days a year, Amaha offers consultation services with qualified professionals - the organization also helps people select the right mental health professional for their needs at the time and place of their choosing. Their digital offerings include the Amaha mobile app, which has won several accolades, including an award for the “Best App for Good'' by Google Play. It offers 600+ self-care tools and 1000+ content resources to help clients understand their concerns and build healthy habits; the app has already touched 5Million+ lives globally. Amaha also offers community peer support groups with over 50,000+ community members.
Furthermore, Amaha offers customized Emotional Well-being programs for workplaces & colleges that today support over 700,000 individuals across the country.
In 2022, with a vision to provide care from cradle to grave and to support quality mental healthcare for families, institutions, and communities, Amaha acquired the reputed Delhi NCR-based Child and Adolescent Mental Health Institute, Children First, that has been providing support to more than 12,000+ families since its inception in 2008. Together with the founders of Children First - Dr. Amit Sen, Dr. Shelja Sen and Dr. Kavita Arora, the two organizations are together able to service families and individuals across their entire lifespan.
With its overall team of more than 250+ professionals with advanced degrees in technology, business, psychiatry, and psychology, Amaha’s core proposition is to provide end-to-end care -both online & in-person - including consultation, self-care & community support through its digital platform (including mobile app) & its first few in-person centers in Mumbai, Bangalore & Delhi NCR.
About the Role
We are looking for a Client Servicing Associate to manage & nurture our existing corporate clients. As a client servicing associate, you will be our enterprise clients' first point of contact. Long-term relationship building, working efficiently with your team & other teams, and striving to provide exceptional client service are the key tenets of this role.
The associate will be responsible for handling all client inquiries, concerns, and complaints in a professional & satisfactory manner. The associate’s responsibilities will also include collaborating with the relevant teams to address client needs and providing regular updates to all the internal stakeholders.
Key Responsibilities
Onboarding:
- Onboarding clients to ensure a smooth transition and foster strong relationships
- Effectively engaging with large workforces and facilitating demos, presentations, and on-ground activities
Fostering relationships to drive success:
- Cultivating healthy relationships with clients through the provision of exceptional service
- Being client-centric by understanding their core challenges, and needs of the organization & workforce or campuses
- Creating delight with clients by driving engagement, utilization, and outcomes
- Being an internal champion for the key stakeholders and decision-makers within the organization
Collaborating across teams:
- Liaising with internal cross-functional teams to fulfill client expectations
- Upselling and liaising with Partnerships to drive revenue growth
Being data-driven:
- Maintaining an accurate record of all existing clients & deliverables
- Preparing detailed reports for management and other teams by analyzing and interpreting data to drive client success
Skills & Qualifications
- A client-first mindset, with a proactive approach to ensure client delight
- Excellent verbal and written communication skills
- Analytical mindset with high attention to detail
- Ability to work independently within the team & across diverse functions
- Ability to work well under pressure and meet deadlines
- Graduate from a reputed institution
- 2-3 years of relevant work experience
What is it like working at Amaha?
The learning opportunities are limitless and we guarantee an exciting and transparent work culture. You will get to contribute to a thriving start-up providing mental health solutions to millions of Indians! This includes:
- Working on multiple exciting projects
- The chance to work with real innovators and leaders in the field
- Working in a supportive, collaborative, and entrepreneurial atmosphere
- Working with people who believe in hard work, sustainability, and ownership
- Being part of a work culture that is driven by creativity and excellence
Our team is (mostly) young, energetic, the best at what they do, and growing every day.
You will be working alongside people who are passionate about their work and can teach you skills across several domains and fields.
If you show exemplary commitment, dedication, ambition, and grit, you will likely be working here for a long time!
This is a full-time role, based in Mumbai
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Client Success Technical Associate
Posted 5 days ago
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Job Description
About Qube: At Qube Cinema, technology and innovation are at our core. Our purpose is to bring to life every story - to engage, entertain and enlighten the world. As a company with a passion for cinema, we are committed to creating a seamless world of digital cinema with innovative, robust, reliable, and cost-effective products and constantly evolving to cater to the needs of the global cinema business. If you are amongst those who love to work along with people making positive or transformative changes in their lives, enabling individuals to recognize and achieve their true potential, then we invite you to join hands with us in our journey of bringing every story to life.
About QubeWire : Qube Wire is a self-service, single-window system for global theatrical distribution. With a simple but comprehensive user interface, distributors can manage their digital cinema assets, assign territorial rights for their content and have their Digital Cinema Packages (DCPs) and keys (aka Key Delivery Messages or KDMs) delivered to movie theatres across the world. Theatres can manage their own digital cinema device details and access their Universal Inbox on the Qube Wire service as well
Job Summary:
The Client Success Technical Associate serves as the primary technical liaison between Qube and its clients, ensuring seamless integration and optimal utilization of our products and services. This role demands a blend of excellent communication, technical proficiency, and proactive problem-solving to address and resolve client issues efficiently.
Key Responsibilities
- Provide L1/L2 support for Qube Wire customers through email, phone, and ticketing systems.
- Knowledge related to content delivery, KDMs, and playback systems is an added advantage.
- Diagnose and resolve problems with Linux servers, network connectivity.
- Perform log analysis and escalate unresolved issues to higher support levels or engineering.
- Guide customers in the installation, configuration of Linux servers.8
- Document issues, resolutions, and maintain an updated knowledge base/SOPs.
- Collaborate with Technical Operations and Engineering teams for bug fixes and product improvements.
- Provide remote assistance to cinemas and distributors as required.
Required Skills & Experience
- 1–2 years of experience in Technical Support, IT Helpdesk, or Customer Support.
- Strong knowledge of Linux (Core OS/CentOS/Ubuntu) commands, file systems, and logs.
- Good understanding of networking basics (IP, DNS, VPN, firewalls).
- Familiarity with cloud platforms (AWS/Azure) is an advantage.
- Knowledge of digital cinema concepts (DCP, KDM, IMB, server operations) is a strong plus.
- Hands-on experience with ticketing tools (ServiceNow, Fresh Desk, Zendesk, etc.).
- Strong communication and customer handling skills.
Soft Skills
- Problem-solving and analytical mindset.
- Ability to remain calm and professional under pressure.
- Team player with willingness to work in rotational shifts.
- Eagerness to learn new tools and technologies.
Senior Client Success Manager
Posted 22 days ago
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Job Description
As a Senior Client Success Manager, you will be the primary point of contact for a portfolio of high-value clients, guiding them through onboarding, adoption, and ongoing usage of our platform. You will proactively identify opportunities for clients to maximize their value, troubleshoot issues, and serve as the voice of the customer internally to influence product development and service improvements. This role demands a deep understanding of customer needs, strong problem-solving skills, and the ability to build trust and rapport with key stakeholders at client organizations.
Key Responsibilities:
- Develop and maintain strong, long-lasting client relationships.
- Onboard new clients, ensuring a smooth and successful transition to our services.
- Monitor client health and proactively address potential churn risks.
- Conduct regular business reviews with clients to assess their needs and identify growth opportunities.
- Educate clients on new features and best practices to drive adoption and maximize value.
- Act as an internal advocate for clients, relaying feedback to product, sales, and engineering teams.
- Develop and execute success plans tailored to each client's unique goals.
- Identify and nurture expansion opportunities within existing accounts.
- Analyze client data to identify trends and areas for improvement.
- Contribute to the development of client success best practices and playbooks.
- Bachelor's degree in Business, Marketing, or a related field.
- Minimum of 5 years of experience in client success, account management, or a related customer-facing role, preferably within the SaaS industry.
- Demonstrated ability to manage a portfolio of enterprise clients.
- Excellent communication, presentation, and interpersonal skills.
- Strong analytical and problem-solving abilities.
- Proficiency in CRM software (e.g., Salesforce) and customer success platforms.
- Ability to work independently and as part of a collaborative team.
Senior Director of Client Success
Posted 2 days ago
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Job Description
Job Category: Professional Services
Location: India - Telangana - Hyderabad | India - Karnataka - Bangalore
**Meet Our Team:**
The Senior Director is a strategic executive role responsible for leading Pega Consulting India's transformation, scaling delivery operations, and driving client success. This role is ideal for visionary leaders who can shape consulting strategies, build organizational capability, and influence outcomes across global engagements.
**Picture Yourself at Pega:**
**_Pega is changing the way the world builds software._**
You will lead the strategic direction of Pega Consulting India, working closely with global stakeholders to drive innovation, talent development, and client impact. Your leadership will be central to building a strong consulting brand and delivering transformational outcomes.
**What You'll Do at Pega:**
**Strategic Leadership**
+ Aligns company vision with industry trends to drive strategic direction.
+ Leads change, influences stakeholders, fosters innovation.
+ Collaborates globally to scale adoption and consulting solutions.
+ Champions AI-driven innovation and leads initiatives across APAC, EMEA, and Americas.
+ Owns and drives P&L performance across sales and delivery functions.
**Organizational Development**
+ Build and mentor senior consulting leaders.
+ Drive succession planning, leadership enablement, and organizational agility.
+ Shape talent strategy and foster a culture of excellence and inclusion.
**Client & Partner Engagement**
+ Act as a senior advisor to our clients, internal stakeholders.
+ Champion thought leadership, brand visibility through internal and external channels.
+ Represent Pega in executive forums and global programs.
**Who You Are:**
+ A self-starter and passionate leader who consistently delivers high impact, measurable results for clients
+ **_A seasoned executive with deep experience in Sales, Consulting, delivery, and transformation._**
+ Skilled in strategic planning, organizational leadership, and stakeholder engagement.
+ Able to lead complex initiatives and inspire cross-functional teams.
**What You've Accomplished:**
+ 15+ years of experience in enterprise consulting.Minimum8+ years in senior leadership roles with global exposure.
+ Proven success in scaling teams and driving strategic change.
+ Understanding of Pega / low-code / no-code technology and delivery methodology is preferred
+ Deep industry expertise and global consulting exposure.
**Preferred Strategic Accomplishments:**
+ **Global Thought Leadership** **:** Speaker or contributor at major conferences, industry panels, or publications in enterprise technology or consulting.
+ **AI & Automation Strategy** **:** Experience in embedding AI, ML, or intelligent automation into consulting delivery models or client solutions.
+ **Diversity & Inclusion Champion** **:** Led initiatives that significantly improved DEI metrics within consulting or delivery organizations.
+ **Innovation Leadership** **:** Demonstrated success in incubating and launching new service offerings or delivery accelerators that have scaled regionally or globally.
#LI-MC3
**Pega Offers You:**
+ Gartner Analyst acclaimed technology leadership across our categories of products
+ Continuous learning and development opportunities
+ An innovative, inclusive, agile, flexible, and fun work environment
+ Competitive global benefits program inclusive of pay + bonus incentive, employee equity in the company
Job ID: 22434
**AI in Action -** Pega embraces the power of artificial intelligence. We encourage all employees to actively engage with AI technologies and continually explore ways to responsibly integrate AI into our products and processes.
**Culture -** At Pegasystems, we foster an environment where people feel valued and empowered to contribute their best. With global clients across industries and regions, we know our success depends on the unique perspectives, experiences, and talents of our people. Ours is a workplace where everyone can grow, collaborate, and deliver meaningful outcomes.
We encourage candidates from all backgrounds and experiences and focus on the core competencies and mindset needed to thrive in a role.
As an Equal Opportunity employer, Pegasystems will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran or disability status, or any other category protected by law.
**Export Compliance -** For positions requiring access to technical data subject to export control regulations such as this, Pegasystems may need to obtain export license approval from the U.S. Government and EU Authorities for certain individuals.
**Accommodations -** If you require reasonable accommodations under the Americans with Disabilities Act (US only) or comparable regional regulations in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process,or contact (US only) 1-888-PEGA-NOW and/or 225 Wyman Street Waltham, MA 02451 ATTN: Benefits.
It is Pega's policy to engage, recruit, hire, promote, train, discipline, and compensate in all job classifications, without regard to race, color, sex, religion, national origin, age, disability, sexual orientation, gender identity, veteran status, or any other category protected by law.