8,020 Client Success jobs in India

About the Company

Anchor is seeking a Client Success Manager for our Global Anchor clients. This would be a full-time role.

About the Role

As the Customer Support Manager, you will be instrumental in supporting the Client Success team with the pre and post launch of the Operation & Reservations Tech System both on location and remotely. You will be the main point of contact for post launch client maintenance and support for our clients using the platform. A Customer Support Manager works to create positive experience for existing customers in order to support company expansion goals and reduce the possibility for churn and contraction. You will be expected to gain an expert level of knowledge in the Anchor platform, to ensure that you can help troubleshoot problems, provide guidance on best practices, and support the day-to-day operations, passing along feedback to the Director of Client Success.

Responsibilities

• Respond to customer queries in a timely and accurate way, via phone, email or chat
• Identify customer needs and help customers use specific Anchor features
• Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
• Update our internal databases (JIRA) with information about technical issues and useful discussions with customers
• Support inbound customer care and one-off inbound requests or issues with the end of always offering the maximum possible solution, while demonstrating empathy and expertise
• Take ownership of customers issues and follow problems through to resolution
• Problem solves with empathy, in order to understand where customers are coming from and might be frustrated by
• Involved in determining the root cause of customer issues and assisting in corrective action
• Achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews
• Remain up to date with Anchor feature alerts and work closely with build team/project managers to understand the functions and processes per the business units
• Collaborate and support the Client Success team with onsite implementations and facilitate the transition to post launch support. You are required to be on-site support to clients during launches.
• Maintain working knowledge of the Anchor Operating System and all new releases.
• Additional job duties as assigned.

Qualifications

• BA / BS degree in a related field such as business, information systems, project management, data analytics, or a related area; or demonstration of equivalent knowledge, e.g., PMP certifications.
• 3 years of experience in a Customer Support Specialist, Technical Support, or Data Analyst role.

Required Skills

• Excellent organizational, interpersonal, and leadership skills.
• Confident, clear, and dynamic communicator; outstanding communication (verbal and written) and presentation skills with the ability to address both executive and technical audiences required.
• Strong problem-solving skills: must be capable of accurately assessing needs, maintaining a calm, focused business demeanor, and taking quick action to resolve issues.
• Advanced data analysis skills, including experience with reporting, dashboarding, and deriving actionable insights from customer and product data.
• Proficiency in Microsoft Excel (advanced functions, pivot tables, macros, data visualization, and automation); ability to handle and interpret large datasets effectively.
• Ability to adapt to changing goals based on customer demands and market conditions while working with sales and product development teams.
• Ability to distill feedback from customer demands and market conditions into actionable recommendations internally.
• Experience working with Point-of-Sale, SaaS, web application, and e-commerce technologies will be an advantage.
• Ability to quickly learn new technologies and have an ongoing desire to stay current with the latest technologies.
• Distinctive problem-solving, strategic, and analytical capabilities with a strong track record of setting and delivering against measurable metrics.
• A self-starter, capable of working in a fast-paced environment.
• Highly efficient team player, with the ability to also work independently in a fast-paced, fluid environment.
• Experience with Ticketing software such as JIRA would be ideal.
• Process and quality-oriented with sharp attention to detail.
• Up to 40% travel required
• Excellent verbal and written communication and presentation skills.

About the Company

Anchor is seeking a Client Success Manager for our Global Anchor clients. This would be a full-time role.

About the Role

As the Customer Support Manager, you will be instrumental in supporting the Client Success team with the pre and post launch of the Operation & Reservations Tech System both on location and remotely. You will be the main point of contact for post launch client maintenance and support for our clients using the platform. A Customer Support Manager works to create positive experience for existing customers in order to support company expansion goals and reduce the possibility for churn and contraction. You will be expected to gain an expert level of knowledge in the Anchor platform, to ensure that you can help troubleshoot problems, provide guidance on best practices, and support the day-to-day operations, passing along feedback to the Director of Client Success.

Responsibilities

• Respond to customer queries in a timely and accurate way, via phone, email or chat
• Identify customer needs and help customers use specific Anchor features
• Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
• Update our internal databases (JIRA) with information about technical issues and useful discussions with customers
• Support inbound customer care and one-off inbound requests or issues with the end of always offering the maximum possible solution, while demonstrating empathy and expertise
• Take ownership of customers issues and follow problems through to resolution
• Problem solves with empathy, in order to understand where customers are coming from and might be frustrated by
• Involved in determining the root cause of customer issues and assisting in corrective action
• Achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews
• Remain up to date with Anchor feature alerts and work closely with build team/project managers to understand the functions and processes per the business units
• Collaborate and support the Client Success team with onsite implementations and facilitate the transition to post launch support. You are required to be on-site support to clients during launches.
• Maintain working knowledge of the Anchor Operating System and all new releases.
• Additional job duties as assigned.

Qualifications

• BA / BS degree in a related field such as business, information systems, project management, data analytics, or a related area; or demonstration of equivalent knowledge, e.g., PMP certifications.
• 3 years of experience in a Customer Support Specialist, Technical Support, or Data Analyst role.

Required Skills

• Excellent organizational, interpersonal, and leadership skills.
• Confident, clear, and dynamic communicator; outstanding communication (verbal and written) and presentation skills with the ability to address both executive and technical audiences required.
• Strong problem-solving skills: must be capable of accurately assessing needs, maintaining a calm, focused business demeanor, and taking quick action to resolve issues.
• Advanced data analysis skills , including experience with reporting, dashboarding, and deriving actionable insights from customer and product data.
• Proficiency in Microsoft Excel (advanced functions, pivot tables, macros, data visualization, and automation); ability to handle and interpret large datasets effectively.
• Ability to adapt to changing goals based on customer demands and market conditions while working with sales and product development teams.
• Ability to distill feedback from customer demands and market conditions into actionable recommendations internally.
• Experience working with Point-of-Sale, SaaS, web application, and e-commerce technologies will be an advantage.
• Ability to quickly learn new technologies and have an ongoing desire to stay current with the latest technologies.
• Distinctive problem-solving, strategic, and analytical capabilities with a strong track record of setting and delivering against measurable metrics.
• A self-starter, capable of working in a fast-paced environment.
• Highly efficient team player, with the ability to also work independently in a fast-paced, fluid environment.
• Experience with Ticketing software such as JIRA would be ideal.
• Process and quality-oriented with sharp attention to detail.
• Up to 40% travel required
• Excellent verbal and written communication and presentation skills.

Job Title : Customer Success Manager

We are looking for energetic folks, who can proactively build relationships with the clients, identify and mitigate risk and expand product adoption The right candidate will be adept at managing multiple priorities, without sacrifice to proactive customer delight in a fast-paced, dynamic environment

What you ll do for us

• Responsible for effectively developing and strategically managing customer accounts within the US and India, for post-go-live services
• Primary focus on generating sustainable, repeatable and long-term customer revenue through the delivery of exemplary support service to customer accounts
• Responsible for solution usability and uptime by resolving any customer issues in a timely fashion, ensuring the accuracy of data loads and validating the e2e workflows
• Achieve agreed performance levels in line with customer requirements and the functional SLAs Be the single point of contact for any platform level upgrade/patch/hotfix
• Handle assignment and monitoring of task to support consultants Identify any design issues in the existing setup and co-ordinate with functional and technical support consultants to drive for resolution
• Has a proven track record of building and managing successful support teams in a global environment Be a motivator of team and initiator of the team s career enhancement
• Maintains a repository of all project-related documents for use throughout the project, for historical reference, training and audits Works with the R&D team to drive enhancements in product

What youll have :

• Experience: 10+ Years of Experience
• Education: BE/Btech/MCA/MBA

Skills : Experience in planning applications like Manugistics, SAP APO, SAP IBP, JDA Demand Fulfil, JDA S&OP, i2 Supply Chain Planner, Oracle SCM

Characteristics :

• High degree of interpersonal effectiveness and building relationships with customers,
• across levels and functions Presentable personality in terms of being the face of o9 for Support Organization High drive
• energy with the ability to handle multiple actions and facets effectively
• Strong project management skills

Job Title: Manager – Client Success
Location: Hyderabad

About the Company:
A leading player in the corporate catering and hospitality sector, committed to delivering exceptional dining experiences and top-tier service.

Role Purpose:
As a Manager of Client Success, you will play a crucial role in nurturing client relationships, ensuring high levels of satisfaction, and driving business growth. This position demands strategic thinking, excellent communication, and strong coordination with internal teams to exceed client expectations.

Key Responsibilities:

1. Client Relationship Management:

o Develop and maintain strong relationships with key clients in the food industry.

o Serve as the primary point of contact for client queries, issues, and escalations.

o Understand client goals to deliver customized solutions and services.

2. Communication and Coordination:

o Partner with internal teams (sales, marketing, operations) to ensure smooth service delivery.

o Share client feedback internally to support continuous improvement.

3. Problem Solving and Resolution:

o Handle client concerns effectively and promptly.

o Manage expectations to ensure sustained client satisfaction.

4. Business Development:

o Explore opportunities for growth within current client accounts.

o Suggest new offerings based on client needs and market trends.

o Participate in industry events to strengthen network and market insights.

5. Reporting and Analysis:

o Monitor account metrics including sales performance and client satisfaction.

o Present regular updates and reports to senior management.

Qualifications:

Bachelor’s degree in Business Administration, Marketing, or a related field (MBA preferred).

10+ years of experience in client/account management, preferably in the food industry.

Exceptional communication, negotiation, and relationship-building skills.

Strategic mindset with a proactive approach to problem-solving.

Additional Requirements:

Willingness to travel for client meetings and events.

Resilience under pressure in a dynamic business environment.

Strong awareness of food industry trends and competitive landscape.

Preferred industry backgrounds: QSR/Food Retail, Aviation, Food Delivery/Aggregators, Industrial Catering & Hospitality.

1. Serve as the lead point of contact for all Client account management matters.

2. Build and maintain strong, long-lasting client relationships. Act as the point of contact and handle Clients individual needs.

3. Negotiate contracts and close agreements to maximize profits.

4. Develop trusted advisor relationships with key accounts & Client stakeholders.

5. Ensure the timely and successful delivery of our solutions according to Client needs and objectives.

6. Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.

7. Develop new business with existing clients and/or identify areas of improvement to meet budgets.

8. Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts).

9. Prepare reports/MIS on account status.

10.Assist with challenging client requests or issue escalations as needed.

Requirements:

1. Minimum 5-6 years experience

2. Proven work experience as an Account Manager, BPO experience, or relevant role. Understanding insurance is an added advantage.

3. Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executives.

4. Solid experience with MS Office (particularly MS Excel).

5. Experience delivering client-focused solutions to Client needs.

6. Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail.

7. Excellent listening, negotiation and presentation abilities.

8. Strong verbal and written communication skills.

9. BA/BS degree in Business Administration, Sales or relevant field.

Account Management., Bpo Management

Job Title:  Manager - Client Success Location: Hyderabad, Telangana Company: Harmony United Medsolutions Pvt.

Ltd.

About Us: Harmony United Medsolutions Pvt.

Ltd.