3,669 Client Success Team jobs in India

About OnGrid

OnGrid is a leading digital trust platform offering digital KYC, verifications, and background checks for onboarding employees, contractors users, merchants, customers, etc. Founded by IIT-B alumni, OnGrid has completed more than
500+ million checks
across
3000+ happy clients
.

At OnGrid, we are focused on redefining and reimagining trust, safety, compliance and accountability through our platforms OnGrid, eLockr, and Gridlines. Having built these basic pillars of trust (and creating a profitable venture with 400+ full-time people in the process), we now want our imagination to be let loose and think of avenues never explored, and execute in ways never implemented before.

Objective:

Understand organization business/product, check the alignment of client

businesses.
Roles & Responsibilities:

● Building long-term relationships with clients

● Build relationships with key employees among clients

● Addressing clients concerns and complaints

● Create plans to address clients' business needs

● Advise clients on creating profitable processes

● Schedule regular meetings with clients to ensure they are satisfied

● Act as point of contact for complaints and escalate issues as appropriate

● Collaborate with internal teams (e.g. sales, engineers, senior management, operations) to

address clients' needs

Requirements:

● 1-4 years of experience in Client Servicing/Customer Service

● Graduate in any specialization

● Good knowledge of working on google sheets and Microsoft office.

● Problem-solving oriented attitude with professionalism.

● Strong multitasking, time management, and target achieving skills.

● Excellent communication and listening skills with good command of the English language (Both ●

written and spoken).

● Ability to perform under pressure.

Job Title: Manager - Client Success

Location: Hyderabad, Telangana

Company: Harmony United Medsolutions Pvt. Ltd.

About Us:

Harmony United Medsolutions Pvt. Ltd. (HUMS) is a dynamic and innovative company dedicated to revolutionizing the Healthcare Industry. We at HUMS take pride in being a reliable partner as a Healthcare Management Company. With nine years of experience, we have perfected our end-to-end services in medical billing, A.R. management, and other essential healthcare facets. We provide our services to Harmony United Psychiatric Care, a US-based Healthcare Company. We pride ourselves on our commitment to excellence, creativity, and pushing the boundaries of what's possible. As we continue to grow, we seek a talented candidate to join our team and contribute to our exciting projects.

Position Overview:

A Client Success Manager is responsible for ensuring that clients achieve their desired outcomes and satisfaction with a companys products or services. This role involves building strong relationships with clients, understanding their needs, and proactively addressing any challenges to ensure long-term retention and success.

Responsibilities:

• Managing the patient's account and dealing with their complaints.
• Identify, troubleshoot, and resolve client issues efficiently. Work closely with technical support and product teams to address any challenges that arise.
• Ensure that clients are aware of and utilizing the full range of features and benefits offered by the company's products or services. Provide training and resources to maximize usage and satisfaction.
• Making the reports on drop rate and churn rates.
• Finding the loopholes, retaining the patients and handling the escalations.
• Track and report on key performance indicators (KPIs) related to client success, such as client satisfaction scores, retention rates, and product adoption levels.
• Work with technical teams to customize and implement solutions that meet specific client needs.

Requirements:

• A Master's degree in Business Administration, Marketing, Communications, or a related field is typically required.
• At least 5 years of experience in client success or customer support including at least 2 years of experience as a manager.
• At least 5 years of experience in working with international voice process with English speaking countries (US, UK, Canada, Australia, etc.)
• Strong understanding of client needs and a commitment to ensuring their success. Ability to build and maintain positive, long-term relationships.
• Excellent verbal and written communication skills. Ability to convey complex information clearly and effectively to clients and internal teams.
• Excellent communication and interpersonal skills, with the ability to build rapport and trust at all levels of the organization.
• Ability to manage multiple clients, projects, and tasks simultaneously. Strong time management skills and attention to detail.
• Proficiency with the Microsoft Office (Excel, Word,), PowerBi, SQL, etc.

Diversity, Equality, and Inclusion:

Diversity, equality, and inclusion are fundamental to our success at HUMS. We actively promote diversity across all aspects of our organization, including but not limited to gender, race, ethnicity, sexual orientation, religion, disability, and age. We strive to foster an inclusive culture where diverse perspectives are embraced and everyone has equal opportunities to grow, contribute, and succeed.

Benefits:

• Competitive salary (including EPF and PS)
• Health insurance
• Four days' work-week (Monday – Thursday)
• Opportunities for career growth and professional development
• Additional benefits like food and cab-drop are available

Please submit your resume and cover letter detailing your relevant experience and why you fit this role perfectly. We look forward to hearing from you

In case of any queries, please feel to reach out us at

Note: Available to take calls between 5:45 PM to 4:45 AM IST only from Monday to Thursday.

About the Opportunity:

Are you a go-getter looking to start your career with enormous growth opportunities?

We are on a mission to help busy professionals break free from chronic back pain and reclaim their lives. As a Client Success & Growth Associate, you'll play a vital role in supporting our clients, engaging with our community, and learning the ropes of business growth.

This role is ideal for freshers who are fluent in English & Hindi, love interacting with people, and want to learn directly under the mentorship of the founder.

Key Responsibilities:

• Schedule and manage client calls (paid, qualified, lead, and follow-up).
• Handle WhatsApp & Instagram DMs and provide quick, clear responses.
• Learn to manage and update the CRM system.
• Support and nurture community groups (pre-call and post-call).
• Create & share Zoom links for calls and sessions.
• Call clients/leads to confirm bookings, clear doubts, and collect feedback.
• Send reminders before calls to ensure attendance.
• Support in generating organic leads through social media engagement.

What You'll Gain:

• Direct mentorship from the founder with fast-paced learning.
• Training in client success, CRM, coordination, and digital engagement.
• Exposure to real business growth strategies from day one.
• A chance to grow into senior roles as the company expands.
• Be part of a purpose-driven team making a real difference in people's lives

Job Types: Full-time, Permanent, Fresher

Pay: ₹13, ₹20,000.00 per month

Benefits:

• Cell phone reimbursement

Application Question(s):

• Are you familiar with AI to improve your operations?

Language:

• English (Required)

Work Location: In person

At Capsmash Media, we're looking for a dynamic Client Success & Operations Manager who will act as the bridge between clients and our creative team. This person will own the client journey end-to-end—understanding requirements, ensuring flawless execution, and driving measurable results.

You will be responsible for managing client relationships, streamlining internal operations, and making sure projects are delivered on time, with excellence.

Key Responsibilities Client Servicing

• Act as the primary point of contact for all client communications.
• Understand client objectives and marketing challenges, and translate them into actionable deliverables for the team.
• Build and maintain strong client relationships, ensuring retention and growth.
• Proactively share updates, reports, and performance insights with clients.
• Identify opportunities for upselling and cross-selling services.

Operations & Execution

• Coordinate between design, content, ads, and strategy teams to ensure work is aligned with client expectations.
• Develop project timelines, workflows, and task allocations to ensure timely delivery.
• Monitor project progress, resolve bottlenecks, and ensure quality standards.
• Optimize internal processes for efficiency and scalability.
• Track team performance, manage workloads, and maintain accountability.

Who You Are

• 1–5 years of experience in client servicing, account management, or operations management (preferably in digital marketing/creative agencies).
• Strong communicator with the ability to handle CXO-level client conversations.
• Proven experience in project management tools and processes.
• Problem-solver who can stay calm under pressure and manage multiple priorities.
• People leader who can motivate teams and drive accountability.

Job Types: Full-time, Permanent

Pay: ₹240, ₹425,000.00 per year

Benefits:

• Cell phone reimbursement
• Paid sick time
• Paid time off

Application Question(s):

• How do you prioritize and manage multiple client projects with tight deadlines?
• How do you usually ensure that client requirements are understood correctly and translated into actionable tasks for the team?

Work Location: In person

About OnGrid:

OnGrid is a leading digital trust platform offering digital KYC, verifications, and background checks for

onboarding employees, contractors users, merchants, customers, etc. Founded by IIT-B alumni, OnGrid

has completed more than
500+ million checks

across
3000+ happy clients

.

At OnGrid, we are focused on redefining and reimagining trust, safety, compliance and accountability

through our platforms

OnGrid

,

eLockr

, and

Gridlines

.

Having built these basic pillars of trust (and

creating a profitable venture with 400+ full-time people in the process), we now want our imagination

to be let loose and think of avenues never explored, and execute in ways never implemented before.

In this pursuit, we are looking for a motivated
Client Success

with experience in designing and

implementing a strategic client management plan that covers a wide customer base and helps in

establishing a strong market presence.

Roles & Responsibilities:

● Building long-term relationships with key clients

● Build relationships with key employees among customers i.e. account mapping

● Addressing customer concerns and complaints with a proper resolution

● Create plans to address clients' business needs

● Advise clients on creating profitable processes

● Schedule regular meetings with customers to ensure they are satisfied

● Act as point of contact for complaints and escalate issues as appropriate

● Help sales team up-sell or cross-sell services and products

● Ensure both the company and clients adhere to contract terms

● Study competition to find new ways to retain customers

● Set sales and revenue targets and work diligently to meet them

● Collaborate with internal teams (e.g. sales, engineers, senior management, operations) to

address customers' needs

Requirements:

● Preferred experience as a Client Operations Manager or Relationship Manager of 2 years or

more

● Excellent communication

● Proven track record of meeting and exceeding targets

● Background verification industry knowledge is a plus

● Experience in tracking relevant KPIs (e.g. customer satisfaction, client retention)

● Proficient in MS Office, Google Sheets with working knowledge of CRM platform

● Problem-solving aptitude and ability to work well with a team

Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can grow, belong and thrive.

Your day at NTT DATA

As a Senior Associate Client Success Specialist at NTT DATA, your primary goal is to support the building and maintenance of strong client relationships, driving value for our clients and enhancing their overall experience with us. You will oversee multiple small-to-medium-scale contracts, guiding clients through our Client Success Management Charters of Adoption, Expansion, and renewal.

Acting as a trusted advisor, you will ensure clients successfully interact with our services and optimize their engagement. You will handle escalations, facilitate satisfactory outcomes, and help clients realize demonstrable value from our offerings. Your proactive approach will be key in achieving revenue targets through up-selling and cross-selling opportunities.

You will work closely with sales and client/service delivery teams to deliver in-contract growth and ensure successful, on-time renewals. By demonstrating the value delivered throughout the contract lifecycle, you will minimize churn and seek opportunities for up-selling and cross-selling as part of the renewal process.

Additionally, you will be an active member of our regional and Global Client Success Management practice, adopting standard methodologies, tools, and best practices. You will maintain up-to-date knowledge of our offerings and contribute to the overall success of our client success initiatives.

To thrive in this role, you need to have:

• Knowledge of our offerings and services, including core functionality, pricing, and client benefits.
• Ability to interpret client business strategies/plans and identify opportunities for our solutions/services.
• Excellent consultative selling and negotiation skills, with the ability to identify up-sell opportunities and close deals.
• Ability to execute on-time renewals with minimal volume or price churn.
• Good understanding of the IT service environment, service operations, and ITIL practices.
• Understanding of financial statements and metrics to hold strategic client conversations.
• Familiarity with our operating model and the ability to collaborate across cross-functional teams.
• Good interpersonal skills with the ability to develop and maintain solid relationships up to the management level.
• Bachelor's degree in information technology, sales, business science or a related field is strongly preferred.
• Financial acumen knowledge and understanding.

Workplace type:

Hybrid Working

About NTT DATA

NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

Third parties fraudulently posing as NTT DATA recruiters

NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters—whether in writing or by phone—in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an email address. If you suspect any fraudulent activity, please contact us .

Job Summary:

As the
Client Success & Project Delivery Manager

, you will own the end-to-end execution of complex software projects. You will act as the vital bridge between the client's vision and our internal technical teams, ensuring successful, on-time delivery while strategically identifying opportunities for growth and upselling.

Key Responsibilities:

• Client Onboarding & Requirement Gathering:

Engage with clients post-project sign-off to deeply understand their business goals. Translate these goals into clear and comprehensive Business Requirement Documents (BRDs) and technical user stories.
- Project Lifecycle Management:

Take full ownership of the project plan. Define scope, manage timelines, allocate resources, and coordinate with design and development teams to ensure milestones are met.
- Technical Liaison:

Effectively communicate client needs to the development team and translate technical concepts back to non-technical clients, ensuring alignment and managing expectations.
- Client Communication:

Serve as the single point of contact for clients throughout the project lifecycle. Provide proactive, regular updates, facilitate feedback sessions, and manage all project-related communication.
- Quality Assurance & Go-Live:

Perform User Acceptance Testing (UAT) and coordinate with the QA team to ensure the final product is bug-free, meets all requirements, and goes live smoothly.
- Post-Launch Success & Upselling:

Maintain strong post-launch relationships to ensure client satisfaction, drive product adoption, and proactively identify opportunities for new features, support packages, or additional projects.

Qualifications & Skills:

• Experience:

1-3 years of proven experience in a role such as Project Management and Client Success, specifically within a software development or tech company.
- Technical Acumen:

Strong ability to work effectively with design (UI/UX) and development (front-end, back-end) teams. Familiarity with Agile/Scrum methodologies is mandatory.
- Software Project Expertise:

Demonstrable experience managing the full lifecycle of software or web application projects (SDLC), from initial discovery and requirements gathering to deployment and post-launch support.
- Communication:

Exceptional written and verbal communication skills, with the ability to articulate complex ideas clearly and manage client expectations effectively.
- Documentation:

Proficiency in creating clear, structured documentation, including BRDs, project plans, and status reports.
- Proactive Mindset:

A strategic thinker with a keen eye for identifying and pursuing upsell opportunities that provide additional value to the client.
- Tools:

Experience with project management software like Jira, Asana, or similar tools is a strong plus.

What We Offer:

• A competitive salary.
• A fully remote, work-from-home position.
• Flexible working hours.
• The opportunity to work with cutting-edge AI technology and enterprise solutions.
• A vibrant, innovative, and collaborative work culture.
• Opportunities for continuous learning, professional growth, and career development.

We are looking for a client-focused experienced professional who can take ownership of
client success and strategic insights

. The role goes beyond customer support — it involves actively engaging with clients to gather feedback, conducting market research to identify trends, and providing actionable recommendations to strengthen our offerings and client relationships.

Key Responsibilities:

• Serve as a dedicated point of contact to ensure client satisfaction, engagement, and long-term success.
• Conduct structured feedback sessions and surveys to understand client needs, challenges, and expectations.
• Analyze client feedback and market research data to assess the effectiveness of current strategies and recommend improvements.
• Monitor market trends, competitor offerings, and consumer behavior to identify growth opportunities.
• Collaborate with internal teams to refine services, improve user experience, and align offerings with market demand.
• Track client engagement and prepare periodic reports with insights and action plans for management.

Qualifications & Skills:

• Bachelor's degree in Business, Management, Marketing, or a related field from a premier institution (e.g., IIM, Symbiosis).
• Minimum of 5 years' experience in client success, customer engagement, or market research roles.
• Strong analytical and problem-solving skills, excellent communication skills in English (both written and verbal), with the ability to engage effectively with a diverse, global client base.

Role & Responsibility:

The Implementation Project Manager leads clients through the implementation of PracticeSuite's practice management software. He/she will manage multiple projects to ensure the client and the internal departments/teams are completing tasks on schedule as outlined in the client's project plan. This is a skilled position that requires experience in a related field.

Job duties include the below:

· Assess client/project need and build relationships with the client.

· Develop and manage implementation project lifecycles.

· Manage client expectations, outcomes and timelines.

· Ability to effectively communicate with the client to define what is in scope versus out of scope.

· Keep the project in scope and on time.

· Effectively lead meetings and direct team/client solutions to anticipate and overcome obstacles.

· Serve as a liaison between internal departments and the client during implementation.

· Update client and internal management on project status, issues, additional scope

· Manage issue escalations and provide direction as necessary.

· Effectively communicate recommendations to management

· Promote team and client collaboration to establish and improve best practices.

· Serve as a trusted advisor by advocating for client needs and product requests to PracticeSuite support, product and engineering teams.

· Other duties as assigned.

Skills
–

Client facing experience, Good communication skills, Medical – billing (claims processing) experience.

Location
– Navi Mumbai (Ghansoli) & Kochi (Complete WFO)

Shift
- US Shift (6:30 PM - 3:30 AM IST)

Interested candidates can share resume at OR

Who We Are:

PracticeSuite is a national, fast-growing cloud computing software company based in Tampa, FL that provides a cloud-based 360°Office Platform to healthcare facilities. PracticeSuite has an agile management team, high employee morale, and high customer satisfaction and retention. PracticeSuite is growing rapidly and is being recognized as one of the 5 top cloud-based systems within healthcare.

Please visit our website to learn more about us, at

LinkedIn Page:

PracticeSuite, Inc is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability, or veteran status. PracticeSuite, Inc also complies with all applicable national, state and local laws governing nondiscrimination in employment.