268 Clinical Director jobs in India
Clinical Supervision Director
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Company Description
My Safe Sessions is the Training and professional development services of My Safe Spaces - your go-to resource for mental wellness, providing real talk, real support, without any judgment. My Safe Spaces offers assistance through certified psychologists, smart AI tools, and practical resources designed to support mental health. Whether you&aposre experiencing anxiety, feeling low, or just need a safe space to breathe, My Safe Spaces is here to help you. Think of us as your mental health buddy—always in your corner, ready to assist. My Safe Sessions offers professional development and tools to support mental health professionals in their professional journey.
Role Description
This is a full-time remote role for a Director of Training and Supervision Programs. The Director will be responsible for overseeing the development and implementation of training and clinical supervision programs, ensuring compliance with professional standards, and enhancing the quality of mental health training and supervision. Additional responsibilities include conducting needs assessments, designing curricula, and evaluating program effectiveness.
Responsibilities
Clinical Supervision & Development Provide direct clinical supervision to interns, associates, and licensed clinicians in accordance with licensing board standards and organizational policies- Develop, implement, and continually refine clinical supervision protocols and competency-based frameworks
- Conduct regular individual and group supervision sessions, offering constructive feedback, case consultation, and ethical guidance
- Maintain detailed supervision records and ensure documentation meets professional and legal standards
- Oversee clinical quality assurance initiatives, including chart audits, peer reviews, and treatment outcome monitoring
- Collaborate with senior leadership to ensure alignment of clinical practices with organizational goals and ethical standards
- Stay updated on legal, ethical, and clinical guidelines relevant to supervision and mental health practice
- Serve as a resource for ethical decision-making and crisis management across the clinical team
- Collaborate with HR and program directors to support onboarding, performance evaluations, and career development of clinical staff
- Contribute to strategic planning and program development with input on clinical staffing models, supervision capacity, and service delivery standards
Qualifications
Required: Ph.D. in Psychology / Psychiatric Social Work / Counselling Psychology with relevant experience- Minimum 8–10 years of clinical experience with at least 3 years in supervisory or leadership roles
- Prior experience supervising students, trainees, or junior clinicians in structured settings (institutes, NGOs, hospitals, edtech)
- Strong understanding of mental health legislation, including MHCA 2017 and RCI norms
- Fluency in English and one or more Indian regional languages
- Familiarity with digital tools for case management, tele-supervision, and e-learning
- Demonstrated commitment to inclusive, feminist, or rights-based mental health approaches
Skills Required
e-learning, clinical supervision, cultural competency , Risk Management
Clinical Director - Child and Adolescent Mental Health Services
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Clinical Director - Child and Adolescent Mental Health Services (
Job Number:
02NYJ)
Description
Employment Type: Full Time, Permanent
Classification: Staff Specialist / Senior Specialist
Total Salary Package: $305,300 to $04,970 (pro rata for part time)
Package inclusive of Base Salary 188,151 to 254,198 + Attraction and Retention Incentive + Private Practice Scheme Allowance + On-call allowance + Medical Education Expense Allowance + Superannuation (12%) - Note: Starting base salary will be negotiated within this classification for the successful candidate, depending on experience andexpertise.
Location: Canberra Hospital, Garran
Section: Child and Adolescent Mental Health Services
Closing Date: 02 September 2025
What can we offer you: Visit our Senior Medical Officer careers
Medical Staff in the Canberra Health Services enjoy excellent conditions, and our Enterprise Agreement is available at ENTERPRISE AGREEMENTS
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City living without the traffic – click here to see why you should live in Canberra.
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Competitive pay rates and excellent working conditions within a tertiary hospital.
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Flexible working conditions.
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Salary Packaging with many options that provide full fringe benefits tax concessions.
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Generous leave provisions, including up to 4 weeks training/education leave and up to 5 weeks annual leave per annum (Pro Rata Part Time)
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Medical Education expenses allowance reimbursement up to $21,037 (Pro Rata Part Tim )
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VISA/Sponsorship for eligible candidates.
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Attraction and Retention Incentive - $50, 00 - 75,000 pa (Pro Rata for part time) - reviewed every 2 years - Note: ARIn amount is based on the starting base salary which will be negotiated within this classification for the successful candidate, depending on experience and expertise.
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Reimbursement of relocation expenses for interstate candidates on permanent and long term appointments (Conditions apply and subject to review and approval)
About the Role:
Position Overview
Mental Health, Justice Health and Alcohol and Drug Services (MHJHADS) offers compassionate, recovery-focused care for youth and adults across Canberra. Whether in hospitals, community centres, justice facilities, or even at home, MHJHADS provides specialised support tailored to each stage of life—from children and adolescents to older adults. Services include inpatient psychiatric care, community outreach, and harm minimisation programs, all designed to meet complex mental health needs with dignity and respect.
The Child and Adolescent Mental Health Services (CAMHS) provides specialist inpatient and community based mental health assessment and treatment services for children and adolescents experiencing moderate to severe mental illness/disorder with significant functional impairment, associated complex needs and risk.
Strong research links are maintained with the ANU, University of Canberra and the Australian Catholic University. All specialties are represented with the exception of organ transplantation. The hospital has well developed post graduate teaching programs. A fully equipped medical library is available on site with a large collection of hard copy and on line journals and textbooks.
The preferred candidate maybe considered for a conjoint position in ANU at an academic level commensurate with the candidate’s qualifications and experience. The academic position will be held for the duration of the Canberra Health Services employment and will be subject to regular performance reviews. No remuneration is attached to the University position. The employee will be responsible to the University on academic matters and to The Canberra Hospital & Health Services / Canberra Health Services for clinical/ research matters.
For more information in relation to conjoint positions with the ANU please contact the Director, ANU School of Medicine and Psychology (02) 6125 2622
For more information regarding the position duties click here for the Position Description.
Please note prior to commencement successful candidates will be required to:
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Hold Specialist registration with the Australian Health Practitioner Regulation Agency
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Meet credentialing requirements and receive an Endorsed scope of clinical practice from the Medical Dental Appointments Advisory Committee (MDAAC)
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Undergo a pre-employment National Police Check.
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Comply with Canberra Health Services Occupational Assessment, Screening and Vaccination policy.
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Prior to commencing this role, a current registration issued under the Working with Vulnerable People (Background Checking) Act 2011 is required.
To Apply:
Please apply online by submitting a copy of your CV along with a 2-page cover letter or pitch, responding to the Selection Criteria, listed in the Position Description.
***Please note applications submitted via an agency will not be accepted for this position***
Canberra Health Services (CHS) is focussed on the delivery of high quality, effective, person centred care. It provides acute, sub-acute, primary and community‐based health services, to the Australian Capital Territory (ACT) and surrounding region. More information can be found on the CHS website.
Our Vision : creating exceptional health care together
Our Role : to be a health service that is trusted by our community
Our Values : Reliable, Progressive, Respectful and Kind
CHS is committed to workforce diversity and to creating an inclusive workplace. As part of this commitment, we welcome applications from all diversity groups. Aboriginal and Torres Strait Islander peoples, people with disability and people who identify as LGBTQIA+ are particularly encouraged to apply.
The new state-of-the-art Building 5 is now officially open at Canberra Hospital. This 44,000sqm, nine-storey facility, the largest healthcare infrastructure project in the Territory’s history, delivers cutting-edge acute clinical services. Building 5 seamlessly integrates with existing campus buildings, ensuring smooth public access, patient transportation, and efficient logistics.
If you would like further information regarding this opportunity, please contact Jasmine Johnson at 0403 084 089 or at .
Job
: Senior Medical Officers
Salary Range
: 188,151.00 - 254,198.00
Closing Date
: 02/Sep/2025, 1:59:00 PM
Associate Clinical Liaison Director, APAC
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About this opportunity
He/She will be responsible for clinical support for both orthodontic and general dental channels. Key focus includes strategizing clinical support and liaison activities, driving clinical tool adoption, structuring clinical activities to build doctors’ confidence and utilization of our products and services, capturing doctors’ feedback and experience, including clinical issues, when using our products and providing solutions to improve doctors’ understanding and experience. In this role, you will… Report to Senior Director, Clinical, APAC Structure and manage clinical support and liaison activities as part of doctor programs that are designed for new doctors and existing doctors Design clinical support model and processes to provide seamless experience to doctors and to develop strong partnership with sales team to support doctors Provide guidance and content/materials/messaging for local clinical team to use when addressing doctors issue Bridge between clinical team and Treat to share and resolve clinical issues, align on clinical protocols and track KPIs Obtain feedback from internal team and doctors on the clinical aspects of our product and service, analyse clinical issue and behaviour trend and provide insights to other teams for enhancing our product, service, process, etc. Manage treatment planning service (TPS) within the region regarding the service scope, process, quality control and measurement Support other clinical projects and activities In this role, you’ll need … To have at least 10 years work experience preferably in APAC region To have solid experience in clinical support provided to healthcare professionals preferably dental professionals To have strong organizational skills To have excellent communication, presentation and negotiation skills To have effective communication and to be collaborative with all the regional teams, countries’ counterparts To have strong implementation skills with excellent in execution and attention to details To be very organized in managing and coordinating events and projects To be a degree holder preferably in dentistry (DMD/DDS) To be a fast learnerMedical Director - Clinical Oncology
Posted 3 days ago
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**Job Description**
**_Objective / Purpose:_**
+ **_Lead and strengthen OTAU R&D capabilities in India_** _to maximize the value for accelerating global innovation and efficiency, in alignment with global OTAU R&D goals._
+ **_Ensure effective oncology operations in India_** _by leveraging local opportunities and overseeing all OTAU Clinical Science activities in India. Be accountable for speed and quality in collaboration with the global OTAU team and if appropriate OTAU-China, OTAU-Japan and other global R&D functions._
+ **_Partner with ISEA and India LOC leaders_** _to enhance enterprise-level efforts for accelerating global clinical trials._
**_Accountabilities:_**
**Lead India R&D Strategy and Execution**
+ Work closely with OTAU GPTs a and Global R&D functions to optimize integrated India development strategy for pipeline assets
+ Monitor overall country performance and support country focused oncology activities e.g. feasibility and site selections to deliver country operational milestones
+ Serve as the internal expert on India's clinical development to inform global development strategy. Collaborate closely with India LOC to execute One Oncology strategy in India including tapping into local expertise and community networks
+ Collaborate and work closely with Oncology GPTs, the Global R&D team and regional teams, as appropriate, for each asset or indications under the remit
+ Engage study investigators to maintain strong interest and focus on Takeda's oncology clinical trials
+ Proactively build and maintain strong investigator networks in India to support current and future trials across Takeda's oncology portfolio in both solid tumors and hematologic malignancies and proactively share with the OTAU and Global teams
+ Build and scale global clinical trial capabilities in India as a key market in collaboration with LOC, Region and Global teams to accelerate Takeda innovation and boost efficiency
**Clinical Development team participation and leadership**
+ Leads the Development Team in India for assigned compounds. In some cases may lead clinical directors or clinical scientist(s) responsible for leading this team with an emphasis on proactively identifying contingencies, risks, and mitigation strategies.
+ Directs Development Team strategy and deliverables overseeing the Development Strategy, Clinical Development Plan and Clinical Protocols in India. Recommends scope, complexity and size, which influence the budget of all aspects of a program. Provides continual critical and constructive evaluation of the development strategy to maintain a state-of-the-art development plan that is competitive and consistent with the latest regulatory requirements, proactive identification of challenges, and development of contingency plans to meet them.
+ Responsible for high impact India specific decisions: monitoring and interpreting data from ongoing internal and external studies, assessing the medical and scientific implications and making recommendations that impact regional and global development such as "go/no go" decisions or modification of development plans or study designs that may have a significant impact on timelines or product labeling. Plans clinical development strategies in context of medical/clinical significance considering how a given product will fit in with current treatments, standard of care, and unmet medical need.
**C. Synopsis / Protocol Development, Study Execution, & Study Interpretation**
+ _Leads Oncology Clinical Science activities in India, including protocol development, study execution, and data interpretation._
+ _Serves as an advisor to the clinical scientists involved in these activities, and be accountable to senior company management for the successful completion of underlying objectives. For the assigned compounds, accountable for the successful completion of projects undertaken - and for pro-active contingency planning / interventions necessary to ensure achievement of related goals._
+ _Interprets data from an overall scientific standpoint as well as within the context of the medical significance to individual patients._
**Trial Medical Monitoring**
+ _Oversees medical monitoring activities, assessing issues related to protocol conduct and/or individual subject safety. Assesses overall safety information for studies and compounds in conjunction with_ _Pharmacovigilance._
**External Interactions**
+ _Leads KOL and investigator engagement strategies to support development of assigned compounds, and contributes to regulatory strategy in India_
+ _Provides leadership and serves as an advisor to the other clinical physicians and scientists engaged in these activities and, in the context of these responsibilities, will be accountable to senior leadership for the successful completion of related objectives in India._
**Due Diligence, Business Development and Alliance Projects**
+ _Can be assigned to be responsible for identification and evaluation of potential business development opportunities, conducts due diligence evaluations, and development and negotiation of clinical development plans for potential alliances and or in-licensing opportunities, as assigned. As part of a global due diligence team, assesses scientific, medical, and development feasibility, evaluating strategic fit with overall portfolio, evaluating complete or ongoing clinical trials, assessing regulatory interactions and future development plans, interacting with upper management of potential partner/acquisition companies during DD visits and alliance negotiations, and representing clinical science on internal assessment teams in conjunction with BD teams_
+ _As assigned, serves as clinical point of contact for ongoing alliance projects and interfaces with partner to achieve Takeda's strategic goals while striving to maintain good working relationship between Takeda and partner. Provides guidance to clinical scientists who are involved in some of these activities._
**Leadership, Task Force Participation, Upper Management Accountability**
+ _Interacts directly with research division based on pertinent clinical and development expertise and with NPP to provide_ _knowledge/understanding_ _of India market environment. Represents clinical science on high impact/priority task forces across the organization or external to the company._
+ _While currently an individual contributor position, the position may evolve or progress to be responsible in hiring, managing, mentoring, motivating, empowering, developing and retaining staff members to support assigned activities. Drives performance management, career development, and team engagement_
**Lead** **India** **Oncology Clinical Science team**
+ _Build, manage/overs_ _ee_ _and engage the_ _OTAU members in India_
+ _Foster a high-performing team culture with a focus on development, well-being, and alignment with OTAU's mission_
**Serving as Country Matter Expert**
+ _Be a strong advocate for the Takeda ONE Oncology and R&D organizations in_ _India_ _in collaboration with_ _India_ _LOC; serve as local bridge for any future opportunities in engaging_ _India_ _innovation ecosystem_
+ _Point for escalation for resolution of complex country related issues & risk and serve as a site escalation point for oncology investigator concerns_
+ **Lead and develop oncology clinical strategies for India according to business needs as assigned**
**_Education & Competencies:_**
**Education, Experience, Knowledge and Skills:**
+ _MD, combined MD/PhD or internationally recognized equivalent_
+ _Clinical Training in Malignant Hematology and/or Medical Oncology preferred_
+ _Minimum 3 to 5 years of clinical research experience in the pharmaceutical industry, CRO health-related consulting company, or biomedical/clinical experience within academia (or a combination of afore mentioned)._
+ _Minimum of 4 to 5 years of people management experience in a healthcare or life sciences setting is preferred._
+ _Proven success in leading global or regional clinical development teams, including responsibility for multi-regional studies. Experience beyond US/EU is a plus._
+ _Experience with NDA/MAA Submission preferred_
+ _Experience and expertise in clinical trial management and support of marketing authorization in India as required._
+ _Demonstrated ability to lead and manage cross-functional medical, scientific and technical teams_
**Skills**
+ _Superior communication, strategic, interpersonal and negotiating skills_
+ _Ability to anticipate challenges and drive proactive problem-solving_
+ _Ability to drive decision-making within matrixed multi-regional teams_
+ _Diplomacy and positive influencing abilities across diverse cultures_
+ _Solid teamwork, organizational, interpersonal, and problem-solving skills; exercises good judgment with respect to Takeda confidential information and strategies_
+ _Fluent business English (oral and written) and strong medical writing capabilities_
**Knowledge**
+ _Deep understanding of oncology therapeutic areas, including mechanisms of action relevant to assigned compounds._
+ _Strong knowledge of global regulatory and compliance requirements, including but not limited to ICH GCP; awareness of local country requirements is essential._
+ _Familiarity with emerging research trends in designated therapeutic area_
**TRAVEL REQUIREMENTS:**
+ _Ability to drive to or fly to various meetings or client sites, including overnight trips. Some international travel may be required._
+ _Requires approximately 15 - 25% travel._
**Locations**
Mumbai, India
**Worker Type**
Employee
**Worker Sub-Type**
Regular
**Time Type**
Full time
Medical Director - Clinical Oncology
Posted today
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Job Description
Description
Lead India R&D Strategy and Execution
Clinical Development team participation and leadership
C. Synopsis / Protocol Development, Study Execution, & Study Interpretation
Trial Medical Monitoring
External Interactions
Due Diligence, Business Development and Alliance Projects
Leadership, Task Force Participation, Upper Management Accountability
Lead India Oncology Clinical Science team
Serving as Country Matter Expert
Education, Experience, Knowledge and Skills:
Skills
Knowledge
TRAVEL REQUIREMENTS:
Locations
Mumbai, IndiaWorker Type
EmployeeWorker Sub-Type
RegularTime Type
Full timeDirector clinical data standards
Posted 4 days ago
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Director, Clinical Nurse Educator - Cutaneous Oncology
Posted today
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Title | Role: Director, Clinical Nurse Educator – Cutaneous Oncology
Job Title: Director, Clinical Nurse Educators
Department: Cutaneous Oncology Business Unit
Location: Field-Based (U.S.)
Reports To: Vice President, Head of Cutaneous Oncology Business Unit
Position Type: Full-Time
Sun Pharmaceutical Industries, Ltd. (Sun Pharma) is the fourth largest specialty generic pharmaceutical company in the world, and rapidly building a brand presence. We manufacture, market and distribute pharmaceuticals to the nation’s largest wholesalers, distributors, warehousing and non-warehousing chain drugstores as well as managed care providers. Our goal is to continue to develop and market quality products that bring value to our customers and ultimately the patient. Current manufacturing capabilities allow Sun Pharma to develop products across most therapeutic categories.
At Sun Pharma we believe our people are an invaluable asset. Our culturally diverse workforce is one of our biggest strengths, along with the rich experience they bring across varied skill-sets. We are proud that our global workforce is bound by our common values:
Humility. Integrity. Passion. Innovation .
Job Summary:
Sun Pharma is seeking a dynamic and strategic Director, Clinical Nurse Educators to build and lead a national team of Clinical Nurse Educators (CNEs) in support of the upcoming U.S. launch of UNLOXCYT (cosibelimab), a novel PD-L1 inhibitor for advanced cutaneous squamous cell carcinoma (cSCC). In this newly created leadership role, the Director will be responsible for shaping the vision, strategy, deployment, and execution of the nurse education function within the Cutaneous Oncology Business Unit.
The Director will be accountable for recruiting, training, and leading a team of field-based Nurse Educators who work closely with healthcare professionals and collaborate with Sun Sales, Marketing, Market Access and Medical Affairs partners to enhance the customer experience and optimize patient care across key dermatology, oncology and infusion site
In addition to UNLOXCYT, this role may also oversee educational support related to ODOMZO® (sonidegib) and LEVULAN® KERASTICK® + BLU-U®.
Responsibilities :
Education and Qualifications:
Required:
Preferred:
About Sun Pharma – Cutaneous Oncology Business Unit
Sun Pharma is a leading global pharmaceutical company committed to innovation and excellence. The Cutaneous Oncology Business Unit focuses on providing advanced therapies for serious skin conditions, including skin cancer and precancerous lesions. We are purpose-driven, patient-focused, and forward-looking—poised to make a significant impact in dermatologic oncology with the upcoming launch of UNLOXCYT.
This position is part of the Annual Performance Bonus Plan. Employees are eligible to participate in Company employee benefit programs which include medical, dental and vision coverage; life insurance; disability insurance; (k) savings plan; flexible spending accounts; and the employee assistance program. Employees also receive various paid time off benefits, including vacation time and sick time.
The compensation and benefits described above are subject to the terms and conditions of any governing plans, policies, practices, agreements, or other materials or documents as in effect from time to time, including but not limited to terms and conditions regarding eligibility. If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company, or individual department/team performance, and market factors.
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees as assigned to this job. Nothing herein shall preclude the employer from changing these duties from time to time and assigning comparable duties or other duties commensurate with the experience and background of the incumbent(s).
We provide equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, military or veteran status, generic predisposing characteristics or any other basis prohibited by law.
Notice to Agency and Search Firm Representatives:
Sun Pharmaceuticals (Sun) is not accepting unsolicited resumes from agencies and/or search firms for this job posting. Resumes submitted to any Sun employee by a third party agency and/or search firm without a valid written & signed search agreement, will become the sole property of Sun. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral.
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Associate Director, Global Clinical Distribution Quality
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Job Description
General Summary:
The Associate Director, Global Clinical Distribution Quality role will work with the GMP Operational QA team to ensure that medicines are distributed in compliance with GDP and GMP requirements for Clinical Distribution.
Key Duties and Responsibilities:
- Lead Clinical Quality Distribution team to support the Clinical Supply Chain activities, providing expert GDP support for clinical execution, pharmacy manual standards, ISR (investigator sponsored research) and home-dosing programs where necessary.
- Support the on-time completion of commitments for clinical supply including risk management, change control implementation, deviation/investigation review, and CAPA completion.
- Point of escalation for clinical site queries regarding handling and use of investigational product as it pertains to GDP
- Point of escalation for interactive response technology (IRT) issues related to clinical supply.
- Review and approval of GDP requirements in pharmacy manuals, IRT protocols and build verification, and distribution deviation records
- Support inspection readiness and preparedness by ensuring all Clinical Product Distribution quality records and documentation are complete and provided to clinical supply colleagues.
- Create and own Vertex standards and best practices for clinical supply and execution.
- Ensure the supply of safe, compliant and effective finished product for all clinical programs in Vertex throughout the clinical program lifetime.
- Identify and trend Clinical Supply vendor compliance issues to drive action plans and improve both internal and external processes.
- Support regulatory inspection readiness and requests related to distribution and clinical site handling of investigational product
Education and Experience:
- Significant experience supporting Clinical Supply vendor quality issue investigation, root cause analysis, CAPA, and effectiveness checks and associated records in quality management systems.
- Effectively manage quality relationships with external organizations, including distribution and IRT vendors and CROs.
- Develop and maintain quality agreements with Clinical Distribution Vendors.
- Support of GMP and GCP inspections with experience in the front room for FDA, EMA, and Swissmedic inspections.
- Point of escalation for all issues and clinical site queries related to the distribution and handling.
- Creation and ownership of Vertex standard operating procedures and best practices for clinical supply and execution.
- Quality and pharmacy SME to the clinical supply team to provide troubleshooting on clinical programs; providing expert GDP support for clinical trial execution, pharmacy manual standards, investigator sponsored research and home-dosing programs
- Bachelor's degree in relevant field is required
- Extensive years of experience or the equivalent combination of education and experience
Flex Designation:
Hybrid-Eligible Or On-Site EligibleFlex Eligibility Status:
In this Hybrid-Eligible role, you can choose to be designated as:
1. Hybrid : work remotely up to two days per week; or select
2. On-Site : work five days per week on-site with ad hoc flexibility.
Clinical Operations, Third-Party Management Director
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Clinical Operations, Third-Party Management Director
Are you ready to lead and optimize strategic partnerships that drive innovation and efficiency in clinical trials? At GSK, we are committed to improving lives through groundbreaking research and development. As a Third-Party Management Senior Director, you will play a pivotal role in fostering strong collaborations with external vendors ensuring efficiency, quality, and compliance.
Job Purpose
The Third-Party Management Director will oversee and optimize the delivery of services and projects through strategic partnerships with external vendors, contractors, and service providers. This role ensures efficient and effective service delivery, upholds high standards of compliance and quality, and manages supplier risk in partnership with the Global Clinical Operations (GCO) Excellence Team.
The Third-Party Management Director will collaborate closely with various stakeholders to ensure robust oversight of third-party vendors at the project level, while driving continuous improvement in operational performance. By fostering strong, value-driven partnerships, this role is critical in maximizing the benefits of third-party engagements and supporting the company's strategic objectives.
Key Responsibilities
Job Posting Closing Date: 5th of September EOB US
Basic Qualifications
Preferred Qualifications
#LI-GSK*
#Hybrid*
Why GSK?
Uniting science, technology and talent to get ahead of disease together.
GSK is a global biopharma company with a special purpose – to unite science, technology and talent to get ahead of disease together – so we can positively impact the health of billions of people and deliver stronger, more sustainable shareholder returns – as an organisation where people can thrive. We prevent and treat disease with vaccines, specialty and general medicines. We focus on the science of the immune system and the use of new platform and data technologies, investing in four core therapeutic areas (infectious diseases, HIV, respiratory/ immunology and oncology).
Our success absolutely depends on our people. While getting ahead of disease together is about our ambition for patients and shareholders, it’s also about making GSK a place where people can thrive. We want GSK to be a place where people feel inspired, encouraged and challenged to be the best they can be. A place where they can be themselves – feeling welcome, valued, and included. Where they can keep growing and look after their wellbeing. So, if you share our ambition, join us at this exciting moment in our journey to get Ahead Together.
Important notice to Employment businesses/ Agencies
GSK does not accept referrals from employment businesses and/or employment agencies in respect of the vacancies posted on this site. All employment businesses/agencies are required to contact GSK's commercial and general procurement/human resources department to obtain prior written authorization before referring any candidates to GSK. The obtaining of prior written authorization is a condition precedent to any agreement (verbal or written) between the employment business/ agency and GSK. In the absence of such written authorization being obtained any actions undertaken by the employment business/agency shall be deemed to have been performed without the consent or contractual agreement of GSK.
Director Healthcare Contact center Operations
Posted 4 days ago
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Job Description
Job Title Director Contact Centre Operations – US1 Reporting to Senior Director/AVP Location Bangalore Working Hours/ Days 9 Hours / 5 Days a Week Shift Night Shift (6pm-3am) 9hr shift (There can be fortnightly/ monthly call between 06:30am-2pm IST)
Team Size 300 FTE+ -500 FTE+
Mandatory: Ideal candidature would be 14-20+ YEARS OVERALL EXPERIENCE WITH MIN 7-8 YEARS IN LEADERSHIP ROLE IN BLENDED VOICE OPERATIONS (INBOUND/ OUTBOUND/CHAT) from Contact Centre industry. This role is aimed to be leading the Ideation of Centre of Excellence in the space of Contact Centre Operations. Preferred from US Healthcare Membership/ Provider Contact Centre industry.
Objectives and Responsibilities
A Bachelor degree or equivalent qualification.
RPA/ Analytics Certification preferred
Preferably Lean/ Six Sigma Certified
As a Strategic Thinker:
Someone who has been operating in the US healthcare Membership/ Provider Contact Centre
/p>
dentifying Value additions and Process Improvement Initiatives
/p>
takeholder Management
/p>
lient Relationship Management
/p>
ccount Management
/p>
riving Client/ Internal Business Excellence Initiatives
/p>
o manage and Lead a Blend (Inbound & Outbound) Voice operations and deliver high productivity through controlling, monitoring, analysing & reviewing system.
/p>
etermines Voice operations operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses.
/p>
efining user requirements; establishing technical specifications, and production, productivity, quality, and customer-service standards; contributing information and analysis to organizational strategic plans and reviews.
As Driving Results:
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aintains and improves Provider/ Membership Voice operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs; help installing upgrades.
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ccomplishes Provider/ Membership Voice operations human resource objectives by recruiting, selecting, orienting, training, assigning, coaching, counselling, and disciplining employees; administering scheduling systems; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
repares Voice operations performance reports by collecting, analyzing, and summarizing data and trends.
o Design implement the NPS for the Voice operations as per Client Mandate and approval.
wareness of ISO & Other statutory Guidelines for the Voice operations
nderstanding of Supply Planning and WFM
ormulate, Implement and Monitor the Transactional Quality parameters based on SLA guidelines
As a Partner with Clients:
elivering Highest Level of Service Delivery Standards
xemplify Passion for excellence
esign and Drive Business/Program Excellence Initiatives
oice of the Organisation.
Lead People:
anaging Self
nspirational Leadership
ead from the front as the SME of the Business/ Program
Design & Drive People Metrics
romoting Diversity & Inclusion as per Organisational Culture
entoring & Coaching Operational & Leadership values
mprove employee retention and enhance employee engagement.
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uccession Planning
Qualifications & Mandatory Skills :
raduation / Postgraduate.
ust be working with U.S based Business / Customers in U.S Shifts
horough understanding of all Voice based metrics and SLA
nowledge of Blend Voice Operations (Outbound & Inbound)
CD, CITRIX, Dialer Understanding is must
VR & Call Tree Management is preferable
SAT/ NPS Governance
usiness Governance and Auditing
nowledge of Reporting Tools
wareness of ISO, ISMS
xcellent Client Communication Skills
IS and Reporting Understanding (Creating Dashboards)
rocess Improvement Skills and Tools
xcellent Analytical skills
evenue Management & P&L Understanding
roven participation on Improvements Project
anaged a large and Complex Delivery Team
referable Onshore Transition experience
wareness of ISO, ISMS & other Compliance and Audit Parameters
stute understanding of MS Office Tools
isplays a High Level of Integrity and Maturity
isplays high level of People Management practices