713 Clothing Retail jobs in India

• Engaging with customers via chat, email, and video calls to understand their needs, provide product information, and offer personalized recommendations.
• Processing online orders accurately and efficiently, ensuring timely fulfillment and delivery.
• Resolving customer inquiries and complaints with empathy and professionalism, striving for first-contact resolution.
• Maintaining a comprehensive understanding of our product catalog, including features, benefits, and pricing.
• Collaborating with the marketing team to support online campaigns and promotions.
• Tracking customer interactions and feedback to identify trends and areas for improvement.
• Contributing to the development of remote customer service protocols and best practices.
• Assisting in the maintenance and organization of digital product listings and inventory data.
• Proactively identifying opportunities to upsell and cross-sell relevant products.
• Staying updated on industry trends and competitor activities to enhance service offerings.

• Greeting customers warmly and understanding their needs.
• Providing product information and recommendations based on customer preferences.
• Processing sales transactions accurately and efficiently using the POS system.
• Maintaining the store's appearance and merchandising according to company guidelines.
• Receiving, unpacking, and stocking merchandise.
• Conducting regular inventory checks and participating in stocktakes.
• Achieving individual and store sales targets.
• Handling customer inquiries and resolving complaints professionally.
• Training and mentoring junior sales staff.
• Ensuring compliance with all company policies and procedures.

• Proven experience in retail sales, preferably in fashion or apparel.
• Excellent communication and interpersonal skills.
• Adept at building rapport with customers and driving sales.
• Ability to work flexible hours, including weekends and holidays.
• Basic understanding of inventory management and visual merchandising.
• A proactive and positive attitude.
• Ability to stand for extended periods and lift moderate weight.
• High school diploma or equivalent preferred.

Company Description

Kapoor Watch Company, a third-generation family-run business, has been a stalwart in the watch industry since its founding by Mr. D.S. Kapoor in 1967. With a legacy of excellence, the company has become the largest retailer for Rolex in the country. Kapoor Watch Company operates thirteen showrooms, offering eighteen luxury brands, along with an advanced service centre catering to high-end timepieces. It employs over 170 people and markets luxury watches, jewellery, and accessories through both online and traditional point-of-sale channels.

Role Description

This is a full-time, on-site role for a Retail Sales Associate located in Pitampura. The Retail Sales Associate will be responsible for providing excellent customer service, assisting customers in selecting luxury watches and accessories, maintaining product knowledge, and achieving sales targets. Additional duties include managing inventory, keeping the showroom organized, and handling transactions efficiently. The role requires liaising with the service centre for any customer service-related issues, ensuring customer satisfaction, and participating in promotional activities and events.

Qualifications

• Customer Service, Communication, and Interpersonal Skills
• Sales Experience and Product Knowledge in the Luxury Watch Industry
• Inventory Management and Organizational Skills
• Proficiency in Handling Transactions and Point-of-Sale Systems
• Ability to work effectively in a team environment
• Attention to Detail and Problem-Solving Skills
• High School Diploma or equivalent; Bachelor's degree is a plus
• Prior experience in retail, particularly in luxury goods, is preferred

• Engage with customers online to provide product information and styling advice.
• Assist customers in selecting products that meet their needs and preferences.
• Process online sales orders and ensure accuracy of information.
• Handle customer inquiries and resolve issues promptly and professionally.
• Build strong customer relationships and foster brand loyalty.
• Achieve and exceed individual sales targets.
• Maintain up-to-date knowledge of products, promotions, and policies.
• Utilize online communication tools and sales platforms effectively.
• Contribute to online visual merchandising and product presentation.

• 1+ year of experience in retail sales or customer service.
• Experience in online or remote customer interaction is a plus.
• Passion for fashion and knowledge of current trends.
• Excellent communication and interpersonal skills.
• Proficiency with computer applications and online tools.
• Strong organizational and time management skills.
• Ability to work independently and meet sales goals.
• Customer-centric approach to service.

• Greet customers warmly and assist them in finding products.
• Provide product information and recommendations based on customer needs.
• Process sales transactions accurately using the POS system.
• Maintain an organized and visually appealing sales floor.
• Restock merchandise and ensure shelves are full and tidy.
• Handle customer inquiries and resolve minor issues politely and efficiently.
• Assist with inventory management, including receiving and tagging new merchandise.
• Maintain store cleanliness and adhere to all safety and security procedures.
• Collaborate with team members to achieve sales goals.
• Promote store loyalty programs and special offers.
• Contribute to a positive and welcoming store atmosphere.

• High school diploma or equivalent.
• Previous retail or customer service experience is a plus, but not required.
• Excellent communication and interpersonal skills.
• Friendly, approachable, and positive attitude.
• Basic math skills for handling transactions.
• Ability to stand for extended periods and lift up to 15 kg.
• Willingness to work flexible hours, including weekends and holidays.
• Ability to learn product knowledge quickly.
• Team player mentality.