Cloud Computing Engineer

Bengaluru, Karnataka ₹2000000 - ₹2500000 Y Acesoft Labs

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Job Description

:

Mandatory Technical Skills


• Recognized as an SME in Kubernetes AKS

• In-depth knowledge of Microsoft Azure, AKS and cloud in general

• Significant experience in managing containers with Azure Kubernetes specifically AKS

• Experience with AWS K8S and AWS PaaS and IaaS services

• Advanced skills on Azure services and in automation with Terraform and Bicep language

• Very strong technical, architectural and design skills

• Understanding ACR ( Azure Container Registry )

• Advanced skills on Mac OS, Windows, Network, security and Docker based environment

• Azure certifications associate required, and Pro is a plus (Architect)

• CICD : Azure Devops / Github Actions and associated tooling

• Infrastructure Management Tools (Terraform, CloudFormation)

• Configuration Management (Ansible, Chef, Puppet)

• Able to create and manage Azure cloud DB like Cosmos or Mongo

Responsibilities


• To provide design, engineering, development, planning and administration of Azure Kubernetes AKS clusters for a set of critical business mobile applications.


• Work closely with mobile application development, security and operations teams to engineer and build Kubernetes and Azure PaaS & IaaS solutions within an agile and modern enterprise grade operating model.


• Maintaining and developing the Infrastructure As Code repository, (Azure Devops, Github) and the content to be able to deliver a fully automatized cloud infrastructure.


• Integration of and administration of relevant technology, people and processes within relevant IT compliance, regulatory and cybersecurity requirements.


• Working with end leads and architects to produce, develop and review cloud and cloud security strategies, roadmaps and plans.


• Working with business leads and architects to resolve issues and develop solutions as required.
• Producing, developing, and evolving technology documentation and process templates as required.


• Utilize containerization technologies like Docker/Kubernetes for application deployment.


• Implement and maintain monitoring and alerting systems for proactive issue detection.


• Collaborate with development teams to troubleshoot and optimize application performance.


• Mentor junior team members and provide technical guidance.


• Stay updated with the latest Azure Cloud services and tools.

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Cloud computing Instructor

Bengaluru, Karnataka ₹600000 - ₹1200000 Y Prinston Smart Engineers

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Company Description

Prinston Smart Engineers provides comprehensive services in the design, construction, installation, and maintenance of electro-mechanical systems, including IT services. We cater to engineering and IT students globally, offering live instructor-led interactive online training. With a focus on accessibility, we offer simple and affordable learning solutions to bridge the skills gap among engineering graduates. Our business activity includes electrical infrastructure design, HVAC design, plumbing design, and skill development training, among other services.

Role Description

This is a part-time, on-site role for a Cloud Computing Instructor based in Bangalore Urban. The Instructor will be responsible for teaching, training, and lecturing on cloud computing concepts to engineering students. The role includes creating and delivering curriculum, conducting interactive sessions, and assessing student performance. The Instructor will also provide hands-on training and support to students to enhance their understanding and skills in cloud computing.

Qualifications

  • Experience in Information Technology and Software Development
  • Skills in Teaching, Training, and Lecturing
  • Excellent communication and presentation skills
  • Ability to work on-site in Bangalore Urban
  • Previous experience in cloud computing education is a plus
  • Bachelor's or Master's degree in Computer Science, Information Technology, or related field
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Cloud Computing Trainer

Bengaluru, Karnataka ₹250000 - ₹400000 Y CADD Centre

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Job Description

Job Title: Cloud Computing Trainer

Location: Jaya Nagar, Bangalore

Job Type: Full-Time

About Us:

We are looking for a passionate and knowledgeable Cloud Computing Trainer to join our team. The ideal candidate will have expertise in cloud platforms such as AWS, Azure, or Google Cloud and the ability to deliver engaging and effective training sessions. This role is suitable for both experienced professionals and enthusiastic freshers who are eager to share their knowledge and help learners build skills in cloud computing technologies.

Key Responsibilities:

  • Deliver high-quality training sessions on cloud computing platforms including AWS, Azure, and/or Google Cloud.
  • Design and develop course materials, presentations, and hands-on labs.
  • Evaluate learners' performance and provide constructive feedback.
  • Stay updated with the latest cloud technologies and trends.
  • Support learners in troubleshooting, real-world scenarios, and projects.
  • Collaborate with other trainers and stakeholders to enhance training programs.

Qualifications:

  • Bachelor's degree in Computer Science, IT, or a related field (preferred).
  • Proven expertise or certifications in AWS, Azure, or Google Cloud Platform (preferred but not mandatory).
  • Strong understanding of cloud architecture, services, and best practices.
  • Excellent communication and teaching skills.
  • Passion for training and mentoring students.
  • Ability to explain complex concepts in a simple and structured manner.
  • Prior experience as a trainer or mentor is a plus but freshers with strong fundamentals are encouraged to apply.

Company Profile:

Regards,

Irene



Job Types: Full-time, Permanent

Pay: ₹25, ₹40,000.00 per month

Benefits:

  • Flexible schedule
  • Health insurance
  • Paid sick time
  • Provident Fund

Application Question(s):

  • Are you interested in teaching role?

Experience:

  • AWS: 1 year (Preferred)
  • Azure: 1 year (Preferred)
  • Google Cloud Platform: 1 year (Preferred)

Location:

  • Bangalore, Karnataka (Preferred)

Work Location: In person

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Cloud Computing Instructor

Bengaluru, Karnataka ₹240000 - ₹360000 Y Netcraftz

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Job Description

Job Title: Full-Time Cloud Computing Trainer – College Batch (Bangalore Location)

Job Type: Full-Time

Location: Bangalore (Onsite – College Campus)

About the Role:

We are looking for an experienced and enthusiastic Cloud Computing Trainer to join as a full-time faculty member for college students in Bangalore. The trainer will deliver comprehensive sessions covering cloud fundamentals, major cloud platforms, and hands-on practicals.

Key Responsibilities:

  • Conduct classroom sessions on Cloud Computing concepts and applications.
  • Train on cloud platforms: Microsoft Azure, AWS, and Google Cloud basics.
  • Cover topics such as virtualization, networking, storage, compute, security, and deployment.
  • Guide students with lab exercises, projects, and case studies.
  • Prepare students for cloud certifications and real-world scenarios.

Requirements:

  • Strong knowledge of at least one major cloud platform (Azure/AWS/GCP).
  • Understanding of virtualization, networking, storage, and cloud architecture.
  • Bachelor's/Master's degree in Computer Science, IT, or related field.
  • Prior teaching/training experience preferred.
  • Excellent communication and mentoring skills.
  • Availability to work full-time onsite at college campus in Bangalore.

Compensation & Benefits:

  • Attractive salary package (based on experience).
  • Opportunity to shape the cloud careers of future professionals.
  • Growth opportunities in training and curriculum development.

How to Apply:

Interested candidates may share their resume along with expected salary and earliest joining date.

Job Types: Full-time, Permanent

Pay: ₹20, ₹30,000.00 per month

Work Location: In person

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Apprenticeship in Cloud Computing & DevOps

560001 Bangalore, Karnataka ₹15000 Monthly WhatJobs

Posted 7 days ago

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apprenticeship
Our client, a forward-thinking technology company, is offering an exciting Apprenticeship opportunity in Cloud Computing and DevOps in Bengaluru, Karnataka, IN . This program is designed for aspiring IT professionals who are eager to gain hands-on experience in modern cloud infrastructure and automated deployment practices. As an apprentice, you will work closely with experienced engineers, learning about cloud platforms (e.g., AWS, Azure, GCP), containerization technologies (e.g., Docker, Kubernetes), and CI/CD pipelines. You will participate in real-world projects, assisting with tasks such as server provisioning, application deployment, monitoring, and troubleshooting. This apprenticeship provides a structured learning environment, offering exposure to scripting languages (e.g., Python, Bash), infrastructure as code tools (e.g., Terraform, Ansible), and best practices in system administration and cloud security. The goal is to develop your skills and prepare you for a successful career in cloud engineering and DevOps roles. We are looking for motivated individuals with a strong aptitude for technology, a willingness to learn, and excellent problem-solving abilities. This is an exceptional opportunity to kick-start your career in a high-demand field.

Key Responsibilities:
  • Assist in managing and maintaining cloud infrastructure on platforms like AWS or Azure.
  • Learn and apply principles of DevOps, including CI/CD pipelines, automation, and monitoring.
  • Gain hands-on experience with containerization technologies such as Docker and Kubernetes.
  • Support the deployment and configuration of applications across different environments.
  • Participate in troubleshooting and resolving infrastructure and application issues.
  • Learn scripting languages for automation tasks.
  • Collaborate with senior engineers on infrastructure projects.
  • Contribute to documentation and knowledge sharing within the team.

Required Qualifications:
  • Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
  • Basic understanding of operating systems (Linux/Windows) and networking concepts.
  • Familiarity with programming or scripting languages is a plus.
  • Strong analytical and problem-solving skills.
  • Excellent communication and teamwork abilities.
  • Eagerness to learn and adapt to new technologies.
  • A genuine interest in cloud computing and DevOps methodologies.
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Advanced Apprenticeship in Cloud Computing

560001 Bangalore, Karnataka ₹15000 Monthly WhatJobs

Posted 12 days ago

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Job Description

apprenticeship
Our client is seeking highly motivated and ambitious individuals to join their esteemed apprenticeship program focused on Cloud Computing. This is an exceptional opportunity for aspiring IT professionals to gain hands-on experience and theoretical knowledge in a rapidly evolving field. The program is designed to provide a comprehensive understanding of cloud infrastructure, services, and best practices, paving the way for a successful career in technology. Apprentices will be involved in various aspects of cloud management, including deployment, monitoring, troubleshooting, and optimization of cloud-based solutions.

Responsibilities:
  • Assist in the deployment and configuration of cloud services (e.g., AWS, Azure, GCP).
  • Monitor cloud infrastructure performance and identify potential issues.
  • Participate in troubleshooting and resolving technical problems within the cloud environment.
  • Support the development and implementation of cloud security measures.
  • Collaborate with senior engineers on cloud migration projects.
  • Learn and apply scripting and automation tools for cloud operations.
  • Document processes, configurations, and solutions.
  • Engage in continuous learning and professional development within cloud technologies.
  • Contribute to team meetings and project discussions.
  • Adhere to company policies and industry best practices for cloud computing.

Qualifications:
  • Minimum of a high school diploma or equivalent is required; relevant technical certifications are a plus.
  • A strong interest in IT and cloud technologies is essential.
  • Basic understanding of networking concepts and operating systems (Windows/Linux).
  • Good problem-solving and analytical skills.
  • Ability to work effectively both independently and as part of a team.
  • Excellent communication and interpersonal skills.
  • Eagerness to learn and adapt to new technologies.
  • Must be able to attend training sessions in Bengaluru, Karnataka, IN .

This apprenticeship offers a structured learning path, mentorship from experienced professionals, and the potential for full-time employment upon successful completion. We are looking for individuals who are passionate about technology and eager to build a long-term career in the cloud computing domain.
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Director Cloud Services

Bengaluru, Karnataka ₹1500000 - ₹4500000 Y SPAN India

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Job Description

Our Mission
SPAN is enabling electrification for all
We are a mission-driven company designing, building, and deploying products that electrify the built environment, reduce carbon emissions, and slow the effects of climate change.

  • Decarbonization is the process to reduce or remove greenhouse gas emissions, especially carbon dioxide, from entering our atmosphere.
  • Electrification is the process of replacing fossil fuel appliances that run on gas or oil with all-electric upgrades for a cleaner way to power our lives.

At SPAN, We Believe In

  • Enabling homes and vehicles powered by clean energy
  • Making electrification upgrades possible
  • Building more resilient homes with reliable backup
  • Designing a flexible and distributed electrical grid

The Role
SPAN's Cloud Software team is responsible for all of the software that is running in the cloud, client facing, backend APIs, data, and platform. We look for excellent technical leaders who enjoy working with their peers to solve complex problems and prioritize trusting that the people we hire are capable of great things when well supported. Engineers work directly with the broader software, product, and hardware teams to ensure the right things get built at the right time.

As the Director of Cloud Software, you will oversee the strategic direction and execution of cloud services, ensuring high availability, performance, and innovation across mobile, backend, web, platform infrastructure, and data engineering teams. You will drive the development of customer-facing features, optimizing reliability and performance, while leveraging technical expertise and leadership to deliver impactful solutions in a fast-paced market.

Responsibilities

  • Leadership and Team Management:

  • Provide strong leadership and guidance to the engineering teams, fostering a culture of collaboration, innovation, and accountability.

  • Provide mentorship and career development opportunities for team members, ensuring a strong talent pipeline and retention of top performers.
  • Foster a culture of innovation and ongoing improvement, inspiring exploration of new technologies and methods that can enhance our products and team productivity.
  • Establish clear goals and KPIs for the team, monitoring performance and driving continuous improvement.

  • Technical Leadership:

  • Provide technical expertise and guidance to engineering teams, helping to solve complex problems and make critical design decisions.

  • Stay abreast of emerging technologies, industry trends, and best practices, driving continuous improvement and innovation in both hardware and software development.

  • Strategic Planning:

  • Define and execute the software strategy aligned with overall business goals and market trends.

  • Drive innovation in software development processes, technologies, and methodologies to enhance product competitiveness and customer satisfaction.
  • Collaborate closely with other senior leaders to integrate software strategies with hardware development, sales, and marketing efforts.

  • Product Development:

  • Oversee the end-to-end product development process, from requirements gathering and design to testing, deployment, and maintenance.

  • Ensure that engineering efforts are aligned with product requirements, customer needs, and market trends, delivering high-quality solutions that meet or exceed expectations.

  • Cloud Software development and Delivery

  • Oversee the end-to-end software development lifecycle, from concept and design to deployment and maintenance.

  • Ensure timely delivery of both high-velocity and high-quality software releases, managing resources effectively to meet project timelines and budget constraints.
  • Implement best practices in software engineering, quality assurance, and regulatory compliance to meet industry standards and regulatory requirements.

  • Partnership and vendor management:

  • Establish and maintain strategic partnerships with key technology vendors, fostering collaboration and leveraging external expertise to enhance product capabilities.

  • Negotiate contracts and manage relationships with third-party software suppliers and service providers to optimize costs and ensure quality standards.

  • Product Innovation and Quality:

  • Champion a customer-centric approach to software development, gathering and analyzing user feedback to drive product improvements.

  • Implement robust testing and validation process to ensure reliability, security and scalability of software solution
  • Collaborate with product management and design teams to create compelling, intuitive user experiences through software.

About You
Required Qualifications

  • Bachelor's degree in Computer Science, Engineering, or a related technical field; advanced degree preferred.
  • Extensive experience (10+ years) in software development, with at least 7 years in a leadership role managing large-scale software projects or teams.
  • Proven expertise in cloud architecture, infrastructure, and service delivery across mobile, backend, web, platform, and data engineering teams.
  • Strong understanding of software development lifecycle, including agile methodologies, CI/CD pipelines, and performance optimization.
  • Exceptional leadership, with experience managing and scaling cross-functional teams, driving collaboration, and mentoring senior engineers.
  • Ability to align technical strategies with business goals, providing clear direction and value-focused solutions.
  • Demonstrated ability to manage budgets, resources, and timelines to deliver high-quality software products.
  • Excellent communication and interpersonal skills, capable of influencing stakeholders and driving innovation within a fast-paced environment.

Personal Attributes

  • Deeply technical leader with a passion for technology and innovation.
  • Results-driven with a strong focus on operational excellence and continuous improvement.
  • Collaborative and team-oriented, with the ability to build consensus and drive change.
  • Adaptable and resilient in a fast-paced, evolving environment.

Life at SPAN
Our
Bengaluru
team plays a pivotal role in SPAN's continued growth and expansion. Together, we're driving
engineering
,
product development
, and
operational excellence
to shape the future of home energy solutions.

As part of our team in India, you'll have the opportunity to collaborate closely with our teams in the US and across the globe. This international collaboration fosters innovation, learning, and growth, while helping us achieve our bold mission of electrifying homes and advancing clean energy solutions worldwide.

Our in-office culture offers the chance for dynamic interactions and hands-on teamwork, making SPAN a truly collaborative environment where every team member's contribution matters.

Our climate-focused culture is driven by a team of forward-thinkers, engineers, and problem-solvers who push boundaries every day.

  • Do mission-driven work: Every role at SPAN directly advances clean energy adoption.
  • Bring powerful ideas to life: We encourage diverse ideas and perspectives to drive stronger products.
  • Nurture an innovation-first mindset: We encourage big thinking and bold action.
  • Deliver exceptional customer value: We value hard work, and the ability to deliver exceptional customer value.

Benefits At SPAN India

Generous paid leave
Comprehensive
Insurance & Health Benefits

Centrally located office in Bengaluru with easy access to public transit, dining, and city amenities
Interested in joining our team? Apply today and we'll be in touch with the next steps

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Cloud Services Engineer

Bengaluru, Karnataka Epsilon

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About Business Unit:

From helping to invent the affiliate industry to leading performance marketing, the CJ Team has earned a reputation for maintaining the largest and most reliable partnership-based platform. We are the platform of choice for driving profitable growth for over 3,800 global brands - across industries like retail, travel, finance, and network & home services. Our technology powers a vast partnership ecosystem where over 167K publishers and brands engage with billions of consumers worldwide. The CJ India team connects global brands and publishers to drive scalable growth. Passionate about delivering sustainable outcomes, we focus on providing meaningful solutions to real-world needs.

We are looking for a Software Engineer to work on groundbreaking multichannel SaaS Digital Marketing Platform that focuses on uniquely identify the customer’s patterns, effectively interact with them across channels and achieve a positive return on marketing investment (ROMI). The platform helps consolidate and integrates the features and functionality typically found in stand-alone services and channel-specific messaging platforms to give marketers a tightly integrated, easily orchestrated, insights-driven, cross channel marketing capability.

Primary role of the Software Engineer is to envision and build internet scale services on Cloud using Java and distributed technologies.

Click here to view how Epsilon transforms marketing with 1 View, 1 Vision and 1 Voice.


Responsibilities


  • Responsible for development and maintenance of applications with technologies involving Enterprise Java and Distributed technologies
  • Collaborate with developers, product manager, business analysts and business users in conceptualizing, estimating and developing new software applications and enhancements
  • Assist in the definition, development and documentation of software’s objectives, business requirements, deliverables and specifications in collaboration with internal users and departments
  • Collaborate with QA team to define test cases, metrics and resolve questions about test results
  • Develop components based on business and/or application requirements
  • Create unit tests in accordance with team policies & procedures
  • Work with cross-functional teams during crisis to address and resolve complex incidents and problems in addition to assessment, analysis and resolution of cross-functional issues


Qualifications


  • Bachelor’s degree or equivalent in computer science
  • 2 - 5 years of experience in Core Java and Enterprise Java Technologies (J2EE technologies (JSP, Servlets, Java Script, JPA and Web/UI technologies))
  • Experience in the following technologies:

- Big Data Ecosystems: Hadoop, Spark, Kafka

- Streaming and Batch analytics processes

  • Experience in open source frameworks like Spring IO, Spring MVC, Spring Hibernate, Spring Boot
  • Experience in following Tools: Eclipse, Maven, Gradle, DB tools, Bitbucket/JIRA/Confluence
  • Experience with the following Application Servers: Apache Tomcat 6.X, Jboss 4.0
  • Can develop SOA services and good knowledge of REST API and Micro Service architectures
  • Solid knowledge of web architectural and design patterns
  • Knowledge of JavaScript UI frameworks is desirable (backbone, angular, react, etc.)
  • Understands software security practices including user authentication and authorization, data validation and an understanding of common DOS and SQL injection techniques
  • Familiar with profiling, code coverage, logging, common IDE’s and other development tools
  • Scripting Languages: JSP & Servlets, JavaScript, XML, HTML, Python and Bash
  • Familiar with Agile Methodologies – SCRUM
  • Strong communication skills (verbal and written)
  • Ability to work within tight deadlines and effectively prioritize and execute tasks in a high-pressure environment
  • Ability to interface with Business, Analytics and IT organizations
  • Ability to work effectively in short-cycle, team-oriented environment, managing multiple priorities and tasks
  • Ability to identify non-obvious solutions to complex problems

Nice to have qualifications:


Technical:

  • Java Certifications
  • Strong technical knowledge of SQL and data analysis with relational database modeling principles and techniques
  • Working knowledge of Data Technologies in the Cloud such as AWS services of compute, storage, messaging, RDS/Redshift or Snowflake
  • Nice to have strong skills in writing SQL queries (Oracle/SQL Server/Warehouse/NoSQL)
  • Basic Unix/Linux knowledge/exposure is a plus but not required
  • Knowledge of data warehousing concepts
  • Nice to have proven expertise in ETL/ELT tooling such as Pentaho, Integration Services, Informatica, Data Pipeline, Glue

Non-Technical:

  • Functional knowledge of CRM, Marketing, Loyalty
  • Excellent analytical and problem-solving skills
  • Ability to diagnose and troubleshoot problems quickly
  • Strong time management skills with accountability
  • Ability to take full ownership of tasks and projects

Behavioral Attributes:

  • Team player with excellent interpersonal collaboration skills
  • Strong verbal and written communication
  • Possess Can-Do attitude to overcome challenges with high energy levels
  • Self-motivated, directed and passionate
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Senior Consultant Cloud Services

Bengaluru, Karnataka ₹1500000 - ₹2500000 Y SoftwareOne

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Job Description

Why SoftwareOne?

SoftwareOne is a leading global software and cloud solutions provider that is redefining how companies build, buy and handle everything in the cloud. By helping clients to migrate and modernize their workloads and applications – and in parallel, to navigate and optimize the resulting software and cloud changes – SoftwareOne unlocks the value of technology. The company's 9,300 employees are driven to deliver a portfolio of 7,500 software brands with sales and delivery capabilities in 60 countries. Headquartered in Switzerland, SoftwareOne is listed on the SIX Swiss Exchange under the ticker symbol SWON. Visit us at

The role

Key Responsibilities:

  • Solution Design:

Understanding customer requirements and designing scalable, secure, and reliable contact center solutions using Amazon Connect and other AWS services like DynamoDB, Kinesis, Lambda, and AI/ML services (e.g., Amazon Lex, Polly, Comprehend).
- Implementation and Deployment:

Setting up and configuring Amazon Connect instances, integrating with other AWS services, and ensuring smooth deployments.
- Troubleshooting and Support:

Diagnosing and resolving technical issues related to Amazon Connect solutions, providing ongoing support and maintenance.
- Collaboration and Communication:

Working with various teams (sales, pre-sales, engineering, etc.) to ensure successful solution delivery and customer satisfaction.
- Best Practices:

Implementing DevOps practices like infrastructure as code, continuous integration, and automated deployment to enhance efficiency and reliability.
- Continuous Improvement:

Staying up-to-date with the latest AWS services and best practices to continuously improve solution design and performance.

What we need to see from you

Required Skills and Experience:

  • Amazon Connect Expertise:

Deep understanding of Amazon Connect features, functionalities, and best practices.
- AWS Services Knowledge:

Proficiency with various AWS services, including those mentioned above (DynamoDB, Kinesis, Lambda, AI/ML).
- Technical Proficiency:

Strong problem-solving skills, ability to debug and troubleshoot technical issues, and hands-on experience with cloud technologies.
- Communication and Collaboration:

Excellent communication skills (written and verbal) to effectively collaborate with customers, internal teams, and partners.
- Customer Focus:

A strong customer-centric mindset, with a passion for helping customers achieve their business objectives.
- Industry Knowledge:

Experience with contact center technologies, telecommunications, and cloud platforms is beneficial.

Job Function

Software & Cloud

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Sr. Manager, Cloud Services

Bengaluru, Karnataka ₹1200000 - ₹3600000 Y OpenText

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Job Description

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.

Your Impact:

The Senior Manager – Managed Services is responsible for leading and managing the delivery of IT managed services across client environments. This role ensures operational excellence, client satisfaction, and continuous service improvement. The ideal candidate will have deep expertise in IT infrastructure, cloud platforms, service delivery frameworks (ITIL), and team leadership.Our Customer Success Services organization includes a portfolio of specialized Technical Success Services (TSS). Led by experts with deep knowledge of OpenText products, TSS delivers managed services for OpenText applications deployed across multiple cloud platforms—including OpenText Cloud, Google Cloud, Microsoft Azure, and Amazon Web Services. The organization provides a unique set of services designed to maximize customer success and accelerate value realization.

What the role offers:

Service Delivery& Operations

  • Oversee end-to-end delivery of Application Managed Services including cloud operations and application support
  • Ensure SLAs, KPIs, and compliance standards are consistently met or exceeded
  • Implement ITIL-based service management practices for incidents, problem, change, and capacity management.

Client Engagement& Relationship Management

  • Act as the primary point of contact for strategic clients, ensuring high levels of satisfaction and trust
  • Conduct regular service reviews and governance meetings with clients
  • Identify opportunities for service enhancements and service offerings upselling
  • Demonstrates a customer-first mindset, ensuring proactive engagement, and delivering measurable improvements in customer experience.
  • Manage technology operations and building strong stakeholder relationships across functions.
  • Drive automation, AI-enabled improvements, and process efficiency to enhance both customer outcomes and productivity.
  • Defining and presenting organizational vision and roadmaps, inspiring teams to achieve more, and representing challenges with actionable solutions.
  • Act as the primary point of contact for strategic clients, ensuring high levels of satisfaction and trust
  • Conduct regular service reviews and governance meetings with stakeholders including the customers
  • Identify opportunities for service enhancements and customer satisfaction

Team Leadership& Development

  • Lead and mentor a team of service managers, engineers, and support staff
  • Foster a culture of accountability, collaboration, and continuous learning
  • Drive workforce planning, training, and performance management
  • Foster a culture of professional excellence by encouraging certifications, knowledge sharing, and continuous development.
  • Leverage prior knowledge of xECM, other ECM products, or OpenText solutions (preferred but not mandatory).

Strategic Planning& Transformation

  • Develop and execute strategies for service improvement, automation, and cost optimization
  • Lead digital transformation initiatives including Automations and AI adoption
  • Collaborate with cross-functional teams to align services with business goals

What you need to succeed:

  • Bachelor's or Master's degree in Computer Science, Information Technology, or a related technical field (required).
  • 15+ years of overall experience in enterprise support/managed services, with at least 5 years in direct people management, including leading managers and large distributed teams.
  • Strong understanding of cloud platforms (AWS, Azure, GCP
  • Certifications such as ITIL, PMP, AWS/Azure Architect, or similar are highly desirable
  • Familiarity with ITSM tools (ServiceNow/JIRA Etc.,), monitoring tools, and automation frameworks
  • Ability to foster a services-driven culture and build strong customer relationships; act as the face of the TSS team for customers.
  • Experience in managing internal stakeholder relationships across Success Management, Cloud Ops, Engineering& Product Management, Service Management, and Professional Services.
  • Proven ability to set strategic vision and direction for the TSS xECM practice, including accelerating delivery and improving time-to-resolution across the lifecycle.
  • Strong leadership, team building, and talent management capabilities, with a commitment to driving certifications, knowledge articles, and continuous learning.
  • Strong analytical and problem-solving skills, with the ability to thrive in a fast-paced, global, distributed team environment.
  • Excellent communication and interpersonal skills, with the ability to present issues and solutions clearly to executive stakeholders.
  • A solution-oriented mindset, with the ability to propose practical approaches to challenges while driving measurable productivity gains.

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please submit a ticket atAsk HR. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

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  42. inventory_2 Logistics & Warehousing
  43. supervisor_account Management
  44. supervisor_account Management Consultancy
  45. supervisor_account Manufacturing & Production
  46. campaign Marketing
  47. build Mechanical Engineering
  48. perm_media Media & PR
  49. local_hospital Medical
  50. local_hospital Military & Public Safety
  51. local_hospital Mining
  52. medical_services Nursing
  53. local_gas_station Oil & Gas
  54. biotech Pharmaceutical
  55. checklist_rtl Project Management
  56. shopping_bag Purchasing
  57. home_work Real Estate
  58. person_search Recruitment Consultancy
  59. store Retail
  60. point_of_sale Sales
  61. science Scientific Research & Development
  62. wifi Telecoms
  63. psychology Therapy
  64. pets Veterinary
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