2,171 Cloud Service jobs in India

Cloud Service Architect

Mumbai, Maharashtra NTT America, Inc.

Posted 15 days ago

Job Viewed

Tap Again To Close

Job Description

**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Additional Career Level Description:**
**Knowledge and application:**
+ Seasoned, experienced professional; has complete knowledge and understanding of area of specialization.
+ Uses evaluation, judgment, and interpretation to select right course of action.
**Problem solving:**
+ Works on problems of diverse scope where analysis of information requires evaluation of identifiable factors.
+ Resolves and assesses a wide range of issues in creative ways and suggests variations in approach.
**Interaction:**
+ Enhances relationships and networks with senior internal/external partners who are not familiar with the subject matter often requiring persuasion.
+ Works with others outside of own area of expertise, with the ability to adapt style to differing audiences and often advises others on difficult matters.
**Impact:**
+ Impacts short to medium term goals through personal effort or influence over team members.
**Accountability:**
+ Accountable for own targets with work reviewed at critical points.
+ Work is done independently and is reviewed at critical points.
**Workplace type** **:**
Hybrid Working
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
This advertiser has chosen not to accept applicants from your region.

Cloud Service Architect

Mumbai, Maharashtra NTT

Posted today

Job Viewed

Tap Again To Close

Job Description

JOB DESCRIPTION

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Additional Career Level Description:

Knowledge and application:

  • Seasoned, experienced professional; has complete knowledge and understanding of area of specialization.
  • Uses evaluation, judgment, and interpretation to select right course of action.
  • Problem solving:

  • Works on problems of diverse scope where analysis of information requires evaluation of identifiable factors.
  • Resolves and assesses a wide range of issues in creative ways and suggests variations in approach.
  • Interaction:

  • Enhances relationships and networks with senior internal/external partners who are not familiar with the subject matter often requiring persuasion.
  • Works with others outside of own area of expertise, with the ability to adapt style to differing audiences and often advises others on difficult matters.
  • Impact:

  • Impacts short to medium term goals through personal effort or influence over team members.
  • Accountability:

  • Accountable for own targets with work reviewed at critical points.
  • Work is done independently and is reviewed at critical points.
  • Workplace type:

    Hybrid Working

    About NTT DATA
    NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

    Equal Opportunity Employer
    NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

    This advertiser has chosen not to accept applicants from your region.

    Cloud Service Architect

    Mumbai, Maharashtra NTT DATA

    Posted today

    Job Viewed

    Tap Again To Close

    Job Description

    Job Description

    Make an impact with NTT DATA
    Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

    Your day at NTT DATA

    The Cloud Services Architect is a seasoned subject matter expert and is also a pre-sales persona working with clients and sales/delivery teams in a value co-creation process resulting in the design of Managed Services solutions across the Cloud technology domain.

    This role is responsible for the development of competitive, innovative, secure, multi-year, viable Managed Services solutions and associated costing inputs to commercial models.

    The Cloud Services Architect applies both solution design and sales skills to engage and help close opportunities with decision-makers.

    This role has the opportunity to design solutions with some of the most innovative global organizations, technologies, accelerating the digital transformation business objectives and outcomes.

    In some instances, the Cloud Services Architect will remain engaged during and post the implementation of services designed and may be required to participate in renewals.

    What you'll be doing

    Key Responsibilities:

  • Designs relatively complex managed service solutions to meet client requirements by integrating technology and service design across the cloud domain.
  • Conducts sales presentations, product demonstrations, installation, and maintenance of company products.
  • Designs the Managed Service offering, interfacing with the platform delivery team.
  • Tests and validates new designs features and delivery models or recommend improving existing service offers that is being taken to market
  • Responsible for the service design deliverables of the solution, working with internal teams and partners to ensure supportability.
  • Supports the validation processes by obtaining sign-off from technical, service, and costing stakeholders.
  • Provides services design of solutions for the client that will be commercially competitive whilst mitigating risk.
  • Maps the client's requirements against the proposed set of service elements and architectures and coordinate the end-to-end solution development (Cloud Services, Technology Architectures, SIAM, SLA, ITSM leading practices).
  • Executes a consulting approach that results in a consolidated statement of requirements, scope, transition documents, and costing based need for change, the role of IT, definition of the AS-IS versus desired state (Future Mode of operation defined), gap analysis, and roadmap, highlighted impacts, consequences, and benefits of the intended transformation (people, process, technology).
  • Assists the sales teams in presenting an architecture solution to clients with a focus on cost savings or uncovering other client growth opportunities using the ability to discover and analyze the client’s current architecture, platforms, and operating models.
  • Shares client outcomes and market conditions with other stakeholders so that the global offering leads, and Managed Services community can evolve strategies and develop innovative solutions for the future
  • Assists the sales teams to have a commercial model discussion with the client.
  • Identifies all service costs and populate cost models accurately to ensure full visibility of costs related to the delivery of the service over the contract term.
  • Assist with vendor management depending on the service offers and ensures that the transition to service delivery teams are well coordinated to ensure a smooth transition.
  • Performs any other related task as required.

  • Knowledge and Attributes:

  • Seasoned understanding of cloud technologies, networking, security, and system administration.
  • Seasoned knowledge and value of multi cloud technologies especially cloud native application workflows, understanding of architecture transformation, observability and legacy to cloud migrations.
  • Seasoned Azure and/or GCP and/or AWS infrastructure architect and presales skills.
  • Ability to communicate potential improvements and value of solutions to all levels of stakeholders.
  • Ability to facilitate workshops with clients and internal teams to discover requirements, present solutions and obtain client buy-in.
  • Ability to work within a team, contributing to the success of the team while making a personal contribution, especially in a matrixed organization.
  • Seasoned understanding of virtualization, hybrid computing environments, storage technology and cloud native technologies.
  • Analytical abilities to discover and analyze all input and data.
  • Seasoned knowledge of Managed Services service and delivery models, including cloud, global, and distributed delivery models.
  • Comfortable working with costing models in partnership with sales and finance stakeholders.
  • Ability to work within a team, contributing to the success of the team while making a personal contribution, especially in a matrixed organization.
  • Up to date knowledge on emerging trends in Cloud technology, Managed Services Integration etc.
  • Passion for staying abreast of related industry trends and best practices.
  • Passion for learning and growing in related specialization.

  • Academic Qualifications and Certifications:

  • Bachelor’s degree or equivalent in Information technology/systems or a related field.
  • Certification and working knowledge of ITIL, Service Management and Integration, Automation Artificial Intelligence and Analytics preferred.
  • Scaled Agile certification or equivalent is desirable.
  • Additional desirable technology / vendor certifications are (any one or more) - Azure AZ900 – Azure Fundamentals, AWS Cloud Practitioner, VMWare VTSP or VTSP for AWS/Azure.

  • Required Experience:

  • Seasoned track record of designing cloud managed services solutions to large enterprise accounts
  • Proof of structuring large, multi-year profitable contracts.
  • Seasoned solution planning and deal shaping technical specialist, with the ability to create compelling value propositions as part of the solution design.
  • Seasoned experience working in an environment with global delivery and in multiple geographies and industries.
  • Seasoned experience in designing and implementing cloud solutions, preferably in a managed cloud services environment.
  • Workplace type:

    Hybrid Working

    About NTT DATA
    NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

    Equal Opportunity Employer
    NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

    Apply Apply Back to search results
    This advertiser has chosen not to accept applicants from your region.

    Cloud Service Architect

    Mumbai, Maharashtra NTT

    Posted today

    Job Viewed

    Tap Again To Close

    Job Description

    JOB DESCRIPTION

    Make an impact with NTT DATA
    Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

    Additional Career Level Description:

    Knowledge and application:

  • Seasoned, experienced professional; has complete knowledge and understanding of area of specialization.
  • Uses evaluation, judgment, and interpretation to select right course of action.
  • Problem solving:

  • Works on problems of diverse scope where analysis of information requires evaluation of identifiable factors.
  • Resolves and assesses a wide range of issues in creative ways and suggests variations in approach.
  • Interaction:

  • Enhances relationships and networks with senior internal/external partners who are not familiar with the subject matter often requiring persuasion.
  • Works with others outside of own area of expertise, with the ability to adapt style to differing audiences and often advises others on difficult matters.
  • Impact:

  • Impacts short to medium term goals through personal effort or influence over team members.
  • Accountability:

  • Accountable for own targets with work reviewed at critical points.
  • Work is done independently and is reviewed at critical points.
  • Workplace type:

    Hybrid Working

    About NTT DATA
    NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

    Equal Opportunity Employer
    NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

    This advertiser has chosen not to accept applicants from your region.

    Cloud Service Architect

    Mumbai, Maharashtra NTT DATA

    Posted today

    Job Viewed

    Tap Again To Close

    Job Description

    Job Description

    Make an impact with NTT DATA
    Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

    Your day at NTT DATA

    The Cloud Services Architect is a seasoned subject matter expert and is also a pre-sales persona working with clients and sales/delivery teams in a value co-creation process resulting in the design of Managed Services solutions across the Cloud technology domain.

    This role is responsible for the development of competitive, innovative, secure, multi-year, viable Managed Services solutions and associated costing inputs to commercial models.

    The Cloud Services Architect applies both solution design and sales skills to engage and help close opportunities with decision-makers.

    This role has the opportunity to design solutions with some of the most innovative global organizations, technologies, accelerating the digital transformation business objectives and outcomes.

    In some instances, the Cloud Services Architect will remain engaged during and post the implementation of services designed and may be required to participate in renewals.

    What you'll be doing

    Key Responsibilities:

  • Designs relatively complex managed service solutions to meet client requirements by integrating technology and service design across the cloud domain.
  • Conducts sales presentations, product demonstrations, installation, and maintenance of company products.
  • Designs the Managed Service offering, interfacing with the platform delivery team.
  • Tests and validates new designs features and delivery models or recommend improving existing service offers that is being taken to market
  • Responsible for the service design deliverables of the solution, working with internal teams and partners to ensure supportability.
  • Supports the validation processes by obtaining sign-off from technical, service, and costing stakeholders.
  • Provides services design of solutions for the client that will be commercially competitive whilst mitigating risk.
  • Maps the client's requirements against the proposed set of service elements and architectures and coordinate the end-to-end solution development (Cloud Services, Technology Architectures, SIAM, SLA, ITSM leading practices).
  • Executes a consulting approach that results in a consolidated statement of requirements, scope, transition documents, and costing based need for change, the role of IT, definition of the AS-IS versus desired state (Future Mode of operation defined), gap analysis, and roadmap, highlighted impacts, consequences, and benefits of the intended transformation (people, process, technology).
  • Assists the sales teams in presenting an architecture solution to clients with a focus on cost savings or uncovering other client growth opportunities using the ability to discover and analyze the client’s current architecture, platforms, and operating models.
  • Shares client outcomes and market conditions with other stakeholders so that the global offering leads, and Managed Services community can evolve strategies and develop innovative solutions for the future
  • Assists the sales teams to have a commercial model discussion with the client.
  • Identifies all service costs and populate cost models accurately to ensure full visibility of costs related to the delivery of the service over the contract term.
  • Assist with vendor management depending on the service offers and ensures that the transition to service delivery teams are well coordinated to ensure a smooth transition.
  • Performs any other related task as required.

  • Knowledge and Attributes:

  • Seasoned understanding of cloud technologies, networking, security, and system administration.
  • Seasoned knowledge and value of multi cloud technologies especially cloud native application workflows, understanding of architecture transformation, observability and legacy to cloud migrations.
  • Seasoned Azure and/or GCP and/or AWS infrastructure architect and presales skills.
  • Ability to communicate potential improvements and value of solutions to all levels of stakeholders.
  • Ability to facilitate workshops with clients and internal teams to discover requirements, present solutions and obtain client buy-in.
  • Ability to work within a team, contributing to the success of the team while making a personal contribution, especially in a matrixed organization.
  • Seasoned understanding of virtualization, hybrid computing environments, storage technology and cloud native technologies.
  • Analytical abilities to discover and analyze all input and data.
  • Seasoned knowledge of Managed Services service and delivery models, including cloud, global, and distributed delivery models.
  • Comfortable working with costing models in partnership with sales and finance stakeholders.
  • Ability to work within a team, contributing to the success of the team while making a personal contribution, especially in a matrixed organization.
  • Up to date knowledge on emerging trends in Cloud technology, Managed Services Integration etc.
  • Passion for staying abreast of related industry trends and best practices.
  • Passion for learning and growing in related specialization.

  • Academic Qualifications and Certifications:

  • Bachelor’s degree or equivalent in Information technology/systems or a related field.
  • Certification and working knowledge of ITIL, Service Management and Integration, Automation Artificial Intelligence and Analytics preferred.
  • Scaled Agile certification or equivalent is desirable.
  • Additional desirable technology / vendor certifications are (any one or more) - Azure AZ900 – Azure Fundamentals, AWS Cloud Practitioner, VMWare VTSP or VTSP for AWS/Azure.

  • Required Experience:

  • Seasoned track record of designing cloud managed services solutions to large enterprise accounts
  • Proof of structuring large, multi-year profitable contracts.
  • Seasoned solution planning and deal shaping technical specialist, with the ability to create compelling value propositions as part of the solution design.
  • Seasoned experience working in an environment with global delivery and in multiple geographies and industries.
  • Seasoned experience in designing and implementing cloud solutions, preferably in a managed cloud services environment.
  • Workplace type:

    Hybrid Working

    About NTT DATA
    NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

    Equal Opportunity Employer
    NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

    Apply Apply Back to search results
    This advertiser has chosen not to accept applicants from your region.

    Lead Cloud Service Manager_CSM

    Bengaluru, Karnataka ₹104000 - ₹130878 Y OpenText

    Posted today

    Job Viewed

    Tap Again To Close

    Job Description

    OPENTEXT - THE INFORMATION COMPANY

    OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

    AI-First. Future-Driven. Human-Centered.

    At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.

    Your Impact:

    You are the LeadCustomer Success manager and overall relationship owner to assigned OpenText Cloud Managed Services accounts and act as a trusted advisor and partner that understands the customer's business and strategy as it relates to their OT product portfolio.You ensures operational health, customer satisfaction and ensures that the customer is receiving maximum ROI of their OT Cloud Managed services investment.We're looking for an enthusiastic, customer centric team player that thrives on providing the best possible experience for our clients. You'll need excellent communication and organisational skills along with the ability to manage complex internal relationships while maintaining a calm, positive and supportive attitude.

    What the role offers:

    • Lead a team of CSMs across multiple geographies or portfolios.
    • Ensure service delivery, issue resolution and customer satisfaction.
    • Drive success plans, framework adoption, and internal collaboration.
    • Track overages, forecast risk, and guide new process implementation.
    • Escalation and problem management accountability for strategic accounts.
    • Total Customer Ownership for the portfolio of customers being aligned
    • Lead and work with Cross functional teams
    • Contributes to development of functional and business objectives
    • On-board net-new hybrid (on-prem and cloud) based customers
    • Enable customer sponsors in a consultative and best-practice share approach
    • Develop customer success plans that include appropriate milestones, tasks and regular customer interactions with associated updates, based on the customer success engagement methodology and best-practices
    • Own customer profiles and management of data from disparate systems; ensuring that all internal stakeholders have a single source of truth for the health and status of each customer
    • Coordinate cross-functional communication and processes to help guide customers through their journey
    • Create comprehensive analytics and dashboards that reflect a 360°view of the customer.

    What you need to succeed:

    • Bachelor's degree required (MBA preferably in Customer Relationship Management
    • or equivalent leadership experience added advantage)
    • ITIL, PMP, or CSM platform certifications are a strong plus.
    • 10+ years' experience in customer success/delivery leadership
    • Proven project management skills with demonstrated experience in a consulting environment
    • Conversant in cloud technology and data center deployment. ITIL certification preferred.
    • Experience with formal project management techniques (i.e. Formal status reporting and client communication, budget/scope management and change controls
    • Demonstrable experience in developing and rolling out customer satisfaction improvement programs
    • Significant experience of leading and managing teams (including matrix management) with in an offshore environment
    • Mentoring and guiding CSMs across complex account structures.
    • Executive stakeholder management and conflict resolution.
    • Creating process improvement plans and governance models.
    • Driving strategic alignment with Sales, PS, and Support leads.
    • Critical thinking and a Problem solver
    • Operate and Lead at a Managerial level by mentoring team of CSM's
    • Proactive with identifying and mitigating Customer problems with Governance and Solutions


    OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

    If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

    This advertiser has chosen not to accept applicants from your region.

    Oracle Cloud Service Consultant

    Bengaluru, Karnataka ₹2000000 - ₹2500000 Y Kāladi Consulting

    Posted today

    Job Viewed

    Tap Again To Close

    Job Description

    15+ Years of experience

    Bengaluru, Chennai

    Full-Time

    Key Responsibilities

    Lead the end-to-end solution architecture and delivery for Oracle Cloud Service, Field Service, and Service Logistics implementations.

    Conduct requirements gathering sessions, facilitate workshops, and perform gap analysis to define business needs and align them with Oracle Cloud capabilities.

    Design and document robust, scalable solutions that integrate Oracle Cloud applications with Oracle E-Business Suite and other enterprise systems.

    Partners with stakeholders, business users, and technical teams to ensure solutions meet functional and technical requirements.

    Provide subject matter expertise in Oracle Service Cloud, Service Logistics, and Field Service processes, including case management, work order management, scheduling, service parts logistics, and warranty/service contract management.

    Oversee configuration, testing, and deployment activities to ensure solution quality and successful delivery.

    Serve as a trusted advisor to customers, offering best practices, roadmaps, and recommendations for optimizing service processes.

    Mentor junior consultants and provide thought leadership within the service solutions practice.

    Required Qualifications

    Minimum 15+ years of CRM Service-related experience, with strong expertise in service business processes and Oracle solutions.

    At least 3 full end-to-end implementations of Oracle Cloud Service, Field Service, and Service Logistics.

    Strong background in Oracle E-Business Suite Service modules, including Field Service, Install Base, and Service Contracts.

    Demonstrated experience with integration design between Oracle Cloud applications and Oracle E-Business Suite.

    Proven ability to lead requirements workshops, gap analyses, and solution design sessions with executive stakeholders and cross-functional teams.

    Excellent communication, presentation, and stakeholder management skills.

    Ability to work independently, manage priorities, and deliver high-quality solutions in a fast-paced environment.

    This advertiser has chosen not to accept applicants from your region.
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    Lead Cloud Service Manager

    Bengaluru, Karnataka ₹104000 - ₹130878 Y Opentext

    Posted today

    Job Viewed

    Tap Again To Close

    Job Description

    Your Impact:

    Were looking for an enthusiastic, customer centric team player that thrives on providing the best possible experience for our clients. Youll need excellent communication and organisational skills along with the ability to manage complex internal relationships while maintaining a calm, positive and supportive attitude.

    Opentext is one of the worlds leading cloud software companies and as such you should be comfortable navigating the more technical aspects of what we do; while specific expertise is not required, a level of comfort with ITIL and LOVE (Land Operate Value Expand) processes is needed. Your role will involve working with all parts of the organisation from account management to engineering and support, so strong emotional intelligence, an open attitude to learning and people skills are a must.

    What the role offers:

    • Lead a team of CSMs across multiple geographies or portfolios.
    • Ensure service delivery, issue resolution and customer satisfaction.
    • Drive success plans, framework adoption, and internal collaboration.
    • Track overages, forecast risk, and guide new process implementation.
    • Escalation and problem management accountability for strategic accounts.
    • Total Customer Ownership for the portfolio of customers being aligned
    • Lead and work with Cross functional teams
    • Contributes to development of functional and business objectives
    • On-board net-new hybrid (on-prem and cloud) based customers
    • Enable customer sponsors in a consultative and best-practice share approach
    • Develop customer success plans that include appropriate milestones, tasks and regular customer interactions with associated updates, based on the customer success engagement methodology and best-practices
    • Own customer profiles and management of data from disparate systems; ensuring that all internal stakeholders have a single source of truth for the health and status of each customer
    • Coordinate cross-functional communication and processes to help guide customers through their journey
    • Create comprehensive analytics and dashboards that reflect a 360view of the customer
    • Prepare and deliver reports for QBR/EBR customer reviews
    • Participate in BU initiatives and drive outcomes
    • Deliver updates and communications to internal & executives sponsors
    • Build rapport and relationships with customers; ultimately achieving a trusted advisor relationship to be their voice within the OpenText walls
    • Contribute to the continuous improvement and iteration of best-practices, process and templates of the Customer Success Manager role
    • Establishing and maintain relation with internal delivery teams
    • Drive Efficiency for Customer Success aligning with organizational processes

    What you need to succeed:

    • Bachelors degree required (MBA or equivalent leadership experience added advantage)
    • ITIL, PMP, or CSM platform certifications are a strong plus.
    • 10+ years experience in customer success/delivery leadership
    • Proven project management skills with demonstrated experience in a consulting environment
    • Conversant in cloud technology and data center deployment. ITIL certification preferred.
    • Experience with formal project management techniques (i.e. Formal status reporting and client communication, budget/scope management and change controls
    • Demonstrable experience in developing and rolling out customer satisfaction improvement programs
    • Significant experience of leading and managing teams (including matrix management) with in an offshore environment
    This advertiser has chosen not to accept applicants from your region.

    Oracle Cloud Service Consultant

    ₹2000000 - ₹2500000 Y ennVee India

    Posted today

    Job Viewed

    Tap Again To Close

    Job Description

    • Back to Career Portal

    Oracle Cloud Service Consultant

    • 15+ Years of experience
    • Bengaluru, Chennai
    • Full-Time

    Key Responsibilities

    • Lead the end-to-end solution architecture and delivery for Oracle Cloud Service, Field Service, and Service Logistics implementations.
    • Conduct requirements gathering sessions, facilitate workshops, and perform gap analysis to define business needs and align them with Oracle Cloud capabilities.
    • Design and document robust, scalable solutions that integrate Oracle Cloud applications with Oracle E-Business Suite and other enterprise systems.
    • Partners with stakeholders, business users, and technical teams to ensure solutions meet functional and technical requirements.
    • Provide subject matter expertise in Oracle Service Cloud, Service Logistics, and Field Service processes, including case management, work order management, scheduling, service parts logistics, and warranty/service contract management.
    • Oversee configuration, testing, and deployment activities to ensure solution quality and successful delivery.
    • Serve as a trusted advisor to customers, offering best practices, roadmaps, and recommendations for optimizing service processes.
    • Mentor junior consultants and provide thought leadership within the service solutions practice.

    Required Qualifications

    • Minimum 15+ years of CRM Service-related experience, with strong expertise in service business processes and Oracle solutions.
    • At least 3 full end-to-end implementations of Oracle Cloud Service, Field Service, and Service Logistics.
    • Strong background in Oracle E-Business Suite Service modules, including Field Service, Install Base, and Service Contracts.
    • Demonstrated experience with integration design between Oracle Cloud applications and Oracle E-Business Suite.
    • Proven ability to lead requirements workshops, gap analyses, and solution design sessions with executive stakeholders and cross-functional teams.
    • Excellent communication, presentation, and stakeholder management skills.
    • Ability to work independently, manage priorities, and deliver high-quality solutions in a fast-paced environment.
    This advertiser has chosen not to accept applicants from your region.

    Oracle Cloud Service Contracts

    ₹900000 - ₹1200000 Y Frontend Arts Inc

    Posted today

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    Job Description

    Frontend Arts brings together deep industry expertise and the latest IT advancements to deliver world-class digital transformation services to our clients. We partner with leading companies across industries to create innovative solutions that drive performance and growth. We are focused in technology innovation to accelerate the digital transformation of our customers, end users with a modern process driven development cycle ensuring high quality and scalable solutions that is compliant, secure, high performance and reliable.

    • 6+ years of functional experience in supporting Oracle Cloud Service Contract Management and Oracle Cloud Project Portfolio Management (PPM) modules.
    • Hands-on experience in managing Service and Supplier Contract Agreements, including:
    • Configurable service packages
    • Contract renewals
    • Flexible billing structures
    • Integrated entitlement processing within Oracle Cloud.
    • Minimum 2 full-cycle implementations of Oracle Cloud Service Contract Management:
    • Designing and configuring contract templates, workflows, and integrations.
    • Minimum 2 full-cycle implementations of Oracle Cloud Project Costing, Project Contracts, and Project Billing modules.
    • Strong knowledge and experience in supporting PaaS (Platform as a Service) and Oracle Integration Cloud (OIC) integrations.
    • Willingness to work in rotational shifts and provide production support and issue resolution as per business requirements.

    Immediate joiners or candidates with notice period up to 45 days/less are highly preferred

    Frontend Arts is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and contractors. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

    Job Type: Full-time

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