What Jobs are available for Cloud Support Roles in India?
Showing 1648 Cloud Support Roles jobs in India
Technical Support Lead - Cloud Services
682001 Kochi, Kerala
₹850000 Annually
WhatJobs
Posted 2 days ago
Job Viewed
Job Description
Our client, a global leader in cloud computing solutions, is seeking a motivated and experienced Technical Support Lead to join their fully remote team. Based anywhere in India, you will be responsible for leading a team of technical support specialists, ensuring the timely and effective resolution of complex customer issues related to our client's cloud platform and services. This role requires a blend of technical expertise, strong leadership abilities, and exceptional customer service skills.
Your primary duties will include managing daily support operations, prioritizing and assigning tickets, and mentoring junior support engineers. You will serve as an escalation point for complex technical problems, collaborating with engineering and product teams to identify root causes and implement solutions. Developing and maintaining technical documentation, knowledge base articles, and training materials will be a key part of your role. You will also be responsible for monitoring team performance, identifying areas for improvement, and implementing best practices in customer support.
The ideal candidate will have a Bachelor's degree in Computer Science, Information Technology, or a related field, with at least 5 years of experience in technical support, including 2 years in a lead or supervisory role. A deep understanding of cloud computing concepts (AWS, Azure, GCP), networking protocols, operating systems (Linux/Windows), and virtualization technologies is essential. Experience with ticketing systems (e.g., Zendesk, Jira) and remote support tools is required. Excellent problem-solving, communication, and interpersonal skills are critical for success in this customer-facing role. This remote position offers a challenging and rewarding career opportunity for a dedicated professional passionate about delivering outstanding technical support.
Your primary duties will include managing daily support operations, prioritizing and assigning tickets, and mentoring junior support engineers. You will serve as an escalation point for complex technical problems, collaborating with engineering and product teams to identify root causes and implement solutions. Developing and maintaining technical documentation, knowledge base articles, and training materials will be a key part of your role. You will also be responsible for monitoring team performance, identifying areas for improvement, and implementing best practices in customer support.
The ideal candidate will have a Bachelor's degree in Computer Science, Information Technology, or a related field, with at least 5 years of experience in technical support, including 2 years in a lead or supervisory role. A deep understanding of cloud computing concepts (AWS, Azure, GCP), networking protocols, operating systems (Linux/Windows), and virtualization technologies is essential. Experience with ticketing systems (e.g., Zendesk, Jira) and remote support tools is required. Excellent problem-solving, communication, and interpersonal skills are critical for success in this customer-facing role. This remote position offers a challenging and rewarding career opportunity for a dedicated professional passionate about delivering outstanding technical support.
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
0
Technical Support Engineer - Cloud Services
570001 Mysore, Karnataka
₹60000 Annually
WhatJobs
Posted 3 days ago
Job Viewed
Job Description
Our client is seeking a motivated and skilled Technical Support Engineer to join their customer service and helpdesk team. This role is integral to ensuring our customers receive timely and effective solutions to their technical challenges related to our cloud services platform. While this position offers a hybrid work model, requiring some in-office presence, the majority of your work can be performed remotely, offering a great blend of flexibility and collaboration. Your responsibilities will include troubleshooting complex technical issues, diagnosing software and hardware problems, guiding users through step-by-step solutions, and escalating unresolved issues to appropriate engineering teams. You will be responsible for maintaining detailed records of customer interactions, documenting issues and resolutions, and contributing to the knowledge base. The ideal candidate possesses excellent problem-solving skills, a strong understanding of cloud technologies (AWS, Azure, or GCP), and superb communication abilities, both written and verbal. Experience with ticketing systems (e.g., Zendesk, Jira Service Management) and remote support tools is essential. You should be adept at explaining technical concepts to non-technical users and be passionate about delivering exceptional customer experiences. A proactive approach to learning new technologies and improving support processes is highly valued. This is an excellent opportunity to grow within a supportive team, contribute to a cutting-edge technology company, and develop your skills in a dynamic hybrid environment. We are looking for individuals who are customer-centric, technically proficient, and eager to contribute to client satisfaction. The role requires a balance of independent work and team collaboration, leveraging both remote and in-office interactions effectively. A Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience, along with at least 3 years of experience in technical support or a similar role, is required. Join us in providing unparalleled support to our valued customers.
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
1
Technical Support Engineer - Cloud Services
390007 Vadodara, Gujarat
₹60000 Annually
WhatJobs
Posted 7 days ago
Job Viewed
Job Description
Our client is seeking a skilled and customer-focused Technical Support Engineer specializing in cloud services to join their dynamic team. This role is crucial in providing Tier 2 and Tier 3 technical support to our diverse client base, ensuring their satisfaction and the seamless operation of our cloud platforms. You will diagnose and resolve complex technical issues, troubleshoot system errors, and escalate problems when necessary, all while maintaining excellent communication with clients. A strong understanding of cloud infrastructure, networking, and operating systems is essential.
Responsibilities:
Responsibilities:
- Provide advanced technical support (Tier 2/3) to clients experiencing issues with cloud services and applications.
- Diagnose, troubleshoot, and resolve complex technical problems related to cloud infrastructure, servers, databases, and networking.
- Respond to client inquiries via phone, email, and ticketing system in a timely and professional manner.
- Document all technical issues, troubleshooting steps, and resolutions in the ticketing system.
- Collaborate with development and engineering teams to identify root causes of recurring issues and implement permanent solutions.
- Escalate unresolved issues to appropriate internal teams or vendors, ensuring clear communication and follow-up.
- Create and update technical documentation, knowledge base articles, and FAQs for clients and internal support teams.
- Monitor system performance and proactively identify potential issues.
- Assist in the onboarding of new clients, providing initial setup support and guidance.
- Participate in on-call rotation to provide 24/7 support as needed.
- Identify opportunities for service improvement and provide feedback to management.
- Ensure client satisfaction by delivering high-quality technical support and solutions.
- Stay current with the latest technologies and best practices in cloud computing and technical support.
- Troubleshoot application performance, network connectivity, and server-related problems.
- Guide clients through complex configurations and troubleshooting steps.
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 3-5 years of experience in technical support, helpdesk, or system administration, with a focus on cloud technologies.
- Strong understanding of cloud platforms such as AWS, Azure, or Google Cloud.
- Proficiency in troubleshooting operating systems (Windows Server, Linux).
- Familiarity with networking concepts (TCP/IP, DNS, VPNs) and protocols.
- Experience with scripting languages (e.g., Python, Bash) is a plus.
- Excellent analytical and problem-solving skills.
- Strong customer service orientation and effective communication skills.
- Ability to work effectively under pressure and manage multiple priorities.
- Experience with ticketing systems (e.g., Zendesk, ServiceNow) is required.
- Certifications in cloud platforms (e.g., AWS Certified Solutions Architect, Azure Administrator) are highly desirable.
- Willingness to work a hybrid schedule.
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
2
Technical Support Engineer - Cloud Services
226001 Lucknow, Uttar Pradesh
₹55000 Annually
WhatJobs
Posted 8 days ago
Job Viewed
Job Description
Our client, a fast-growing cloud infrastructure provider, is seeking a highly motivated and technically adept Technical Support Engineer to join their customer-facing team, supporting clients remotely from Lucknow, Uttar Pradesh . This role is crucial in ensuring our clients receive timely, accurate, and effective technical assistance for our cutting-edge cloud services. The ideal candidate will possess strong troubleshooting skills, excellent communication abilities, and a deep understanding of cloud technologies and networking concepts.
Responsibilities:
Responsibilities:
- Provide Tier 2/3 technical support to customers via phone, email, and chat, addressing inquiries and resolving complex technical issues related to cloud platforms and services.
- Troubleshoot, diagnose, and resolve issues related to cloud computing, virtualization, networking, operating systems (Linux/Windows), and databases.
- Escalate complex or unresolved issues to appropriate engineering or development teams, providing detailed diagnostic information.
- Document troubleshooting steps, solutions, and workarounds in the knowledge base.
- Assist customers in configuring, deploying, and managing their cloud environments.
- Monitor system performance and proactively identify potential issues.
- Educate customers on best practices for using cloud services and optimizing their performance.
- Collaborate with product development and engineering teams to provide feedback on product issues and feature requests.
- Maintain high customer satisfaction by delivering exceptional support and timely resolutions.
- Participate in on-call rotation as needed to provide 24/7 support coverage.
- Stay current with the latest advancements in cloud technology and support methodologies.
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent practical experience.
- Minimum of 3 years of experience in technical support, preferably in a cloud computing or SaaS environment.
- Strong knowledge of cloud platforms (AWS, Azure, GCP) and concepts such as IaaS, PaaS, SaaS.
- Proficiency in troubleshooting Linux and/or Windows server environments.
- Solid understanding of networking protocols (TCP/IP, DNS, HTTP/S) and network troubleshooting.
- Experience with virtualization technologies (e.g., VMware, KVM) is a plus.
- Excellent analytical and problem-solving skills, with a methodical approach to troubleshooting.
- Exceptional customer service and communication skills, both written and verbal.
- Ability to explain technical concepts clearly to both technical and non-technical users.
- Experience with scripting languages (e.g., Bash, Python) is an advantage.
- Certifications such as AWS Certified Cloud Practitioner, Azure Fundamentals, or CompTIA Network+/A+ are beneficial.
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
3
Technical Support Engineer - Cloud Services
122001 Gurgaon, Haryana
₹65000 Annually
WhatJobs
Posted 8 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and customer-focused Technical Support Engineer specializing in Cloud Services to join their fully remote team. This role is critical in providing exceptional technical assistance and troubleshooting expertise to our diverse client base, ensuring seamless operation and adoption of our cloud-based solutions. You will be responsible for diagnosing and resolving complex technical issues across various cloud platforms, including infrastructure, applications, and services. This involves in-depth analysis of user-reported problems, effective communication with customers to gather information, and implementing timely and accurate solutions. You will also contribute to the knowledge base by documenting solutions, creating technical guides, and providing feedback for product improvement. The ideal candidate possesses a strong foundation in cloud computing principles, networking, operating systems, and common application stacks. Excellent problem-solving abilities, a passion for technology, and outstanding communication skills are essential. This position requires a proactive, self-motivated individual who can work independently in a remote environment, manage their workload efficiently, and collaborate effectively with cross-functional teams. Responsibilities include: providing Tier 2 and Tier 3 technical support for cloud services via email, chat, and phone; diagnosing, troubleshooting, and resolving complex hardware, software, and network issues related to cloud environments; assisting customers with installation, configuration, and integration of cloud solutions; escalating unresolved issues to senior engineers or development teams with detailed documentation; creating and maintaining technical documentation, FAQs, and knowledge base articles; actively contributing to the continuous improvement of support processes and tools; providing feedback to product management and engineering teams on user issues and feature requests; ensuring high levels of customer satisfaction through timely and effective issue resolution; staying up-to-date with the latest cloud technologies and industry best practices; and participating in on-call rotation as needed.
Qualifications: Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field. Minimum of 3 years of experience in technical support, helpdesk, or system administration, with a focus on cloud services. Proven experience with major cloud platforms (AWS, Azure, GCP) and their services. Strong understanding of networking concepts (TCP/IP, DNS, VPNs). Proficiency in troubleshooting operating systems (Windows, Linux). Experience with scripting languages (e.g., Python, PowerShell) is a plus. Excellent analytical, problem-solving, and debugging skills. Outstanding verbal and written communication skills, with the ability to explain technical concepts to non-technical users. Demonstrated ability to work independently and manage time effectively in a remote setting. Certifications such as AWS Certified Cloud Practitioner, Azure Fundamentals, or similar are highly regarded. A commitment to delivering exceptional customer service is paramount.
Qualifications: Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field. Minimum of 3 years of experience in technical support, helpdesk, or system administration, with a focus on cloud services. Proven experience with major cloud platforms (AWS, Azure, GCP) and their services. Strong understanding of networking concepts (TCP/IP, DNS, VPNs). Proficiency in troubleshooting operating systems (Windows, Linux). Experience with scripting languages (e.g., Python, PowerShell) is a plus. Excellent analytical, problem-solving, and debugging skills. Outstanding verbal and written communication skills, with the ability to explain technical concepts to non-technical users. Demonstrated ability to work independently and manage time effectively in a remote setting. Certifications such as AWS Certified Cloud Practitioner, Azure Fundamentals, or similar are highly regarded. A commitment to delivering exceptional customer service is paramount.
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
4
Technical Support Engineer - Cloud Services
248001 Dehradun, Uttarakhand
₹600000 Annually
WhatJobs
Posted 9 days ago
Job Viewed
Job Description
Our client is seeking a highly skilled and customer-focused Technical Support Engineer to join their global team. This is a fully remote position, allowing you to provide expert technical assistance to clients from anywhere. You will be responsible for diagnosing and resolving complex technical issues related to cloud infrastructure, software applications, and network connectivity. This includes troubleshooting hardware and software problems, providing step-by-step guidance to users, and escalating critical issues to senior engineering teams when necessary. The role requires a deep understanding of operating systems (Windows, Linux), virtualization technologies, cloud platforms (AWS, Azure, GCP), and networking protocols. You will document support cases, contribute to the knowledge base, and identify trends to suggest product improvements. The ideal candidate possesses exceptional problem-solving skills, strong analytical abilities, and a passion for helping customers. Excellent communication and interpersonal skills are essential for effectively interacting with a diverse client base. Prior experience in technical support, system administration, or network engineering is required. Certifications in cloud technologies or relevant operating systems are a plus. This fully remote role demands self-motivation, excellent time management, and the ability to work independently while collaborating with a distributed team. Our client is dedicated to providing outstanding customer service and technical expertise. This is a fantastic opportunity to grow your career in a challenging and rewarding remote environment within the dynamic field of cloud technology. The job location listed as Dehradun, Uttarakhand, IN , is associated with the company's operations, but the role itself is entirely remote .
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
5
Technical Support Specialist - Cloud Services
160001 Chandigarh, Chandigarh
₹40000 Monthly
WhatJobs
Posted 11 days ago
Job Viewed
Job Description
Are you passionate about technology and helping others? We are looking for a dedicated Technical Support Specialist to join our remote team, providing exceptional assistance to our valued customers. This fully remote role allows you to troubleshoot and resolve technical issues from the comfort of your home, ensuring our clients receive prompt and effective support. You will be the first point of contact for customers experiencing difficulties with our cloud-based software and services. Your responsibilities will include diagnosing technical problems, providing step-by-step solutions, escalating complex issues to senior support staff or engineering teams, and documenting all interactions and resolutions. A strong understanding of cloud computing concepts, network protocols, and common software applications is essential. Experience with customer relationship management (CRM) systems and ticketing software is highly desirable. We are seeking individuals with excellent communication, problem-solving, and interpersonal skills. The ability to explain technical information clearly and concisely to users of varying technical expertise is crucial. You must be patient, empathetic, and possess a genuine desire to help customers succeed. This role demands a self-starter attitude, strong organizational skills, and the ability to manage your time effectively in a remote work environment. Training on our specific products and services will be provided, but a solid foundation in IT support principles is required. Join our team and play a vital role in ensuring customer satisfaction and loyalty, contributing to the seamless operation of our services. This is a fantastic opportunity to grow your career in technical support within a supportive and collaborative remote setting, while potentially serving a user base that extends to regions like Chandigarh, Chandigarh, IN .
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
Be The First To Know
About the latest Cloud support roles Jobs in India !
6
Technical Support Specialist - Cloud Services
751002 Bhubaneswar, Orissa
₹45000 Annually
WhatJobs
Posted 15 days ago
Job Viewed
Job Description
Our client is a rapidly growing provider of innovative cloud solutions and is looking for a dedicated and technically adept Technical Support Specialist to join their fully remote customer service team. This position is vital for ensuring our clients receive prompt, effective, and high-quality technical assistance for our comprehensive suite of cloud products. You will be the first line of defense for technical issues, providing unparalleled support to a diverse customer base.
Responsibilities:
Qualifications:
This fully remote role is an excellent opportunity for individuals passionate about technology and customer service to make a significant impact. Join our client's supportive and collaborative virtual environment.
Responsibilities:
- Provide first-level technical support to customers via email, chat, and phone, resolving issues related to cloud platform functionality, account management, and basic troubleshooting.
- Diagnose and troubleshoot complex technical problems, escalating to higher-tier support or engineering teams when necessary.
- Guide customers through product features, configuration, and best practices.
- Document all customer interactions, issues, and resolutions accurately in our ticketing system.
- Create and maintain a knowledge base of common issues and their solutions.
- Identify trends in customer issues and provide feedback to the product and engineering teams for service improvement.
- Ensure customer satisfaction by delivering timely, accurate, and professional support.
- Monitor system performance and alert relevant teams to potential issues.
- Assist with onboarding new customers and providing initial setup guidance.
- Contribute to the continuous improvement of support processes and customer service standards.
Qualifications:
- Proven experience in a technical support role, preferably with SaaS or cloud-based products.
- Strong understanding of cloud computing concepts (e.g., IaaS, PaaS, SaaS, virtualization).
- Excellent problem-solving and analytical skills.
- Proficiency in operating systems (Windows, Linux) and common web technologies.
- Familiarity with networking concepts (TCP/IP, DNS, firewalls) is advantageous.
- Exceptional communication skills, both written and verbal, with the ability to explain technical concepts clearly to non-technical users.
- Patience, empathy, and a customer-centric attitude.
- Ability to work independently and manage time effectively in a remote environment.
- Experience with ticketing systems (e.g., Zendesk, Jira Service Desk) and remote support tools.
- A degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
This fully remote role is an excellent opportunity for individuals passionate about technology and customer service to make a significant impact. Join our client's supportive and collaborative virtual environment.
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
7
Technical Support Lead - Cloud Services
500001 Hyderabad, Andhra Pradesh
₹70000 Monthly
WhatJobs
Posted 22 days ago
Job Viewed
Job Description
Our client is seeking an experienced and customer-focused Technical Support Lead to manage and mentor their technical support team for cloud-based services in Hyderabad, Telangana, IN . This role is crucial in ensuring the highest levels of customer satisfaction through efficient and effective resolution of technical issues. The Technical Support Lead will be responsible for overseeing the daily operations of the support desk, managing ticket queues, prioritizing urgent issues, and ensuring timely and accurate responses to customer inquiries. You will lead a team of technical support specialists, providing guidance, training, and performance feedback. A significant part of the role involves developing and documenting troubleshooting procedures, knowledge base articles, and best practices for the support team. You will also act as an escalation point for complex technical problems, collaborating with engineering and product teams to identify root causes and implement permanent solutions. The ideal candidate will possess strong leadership and team management skills, coupled with in-depth technical expertise in cloud computing, networking, and common operating systems. Excellent communication, problem-solving, and interpersonal skills are essential for effectively interacting with both customers and internal stakeholders. Experience with IT service management (ITSM) tools and methodologies is required. A bachelor's degree in Computer Science, Information Technology, or a related field, along with proven experience in a technical support leadership role, is necessary. This is an excellent opportunity to join a growing technology company and make a significant impact on customer experience.
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
8
Technical Support Engineer, Cloud Services
302001 Jaipur, Rajasthan
₹600000 Annually
WhatJobs
Posted 23 days ago
Job Viewed
Job Description
Our client is seeking a skilled and customer-focused Technical Support Engineer to join their growing team, supporting their cutting-edge cloud services. This position offers the flexibility of remote work, allowing you to contribute from anywhere. You will be responsible for providing exceptional technical assistance to clients, troubleshooting complex issues, and ensuring the smooth operation of cloud infrastructure.
Responsibilities:
A Bachelor's degree in Computer Science, Information Technology, or a related field is preferred. A minimum of 3 years of experience in technical support, particularly with cloud-based services (e.g., AWS, Azure, GCP), is required. Strong understanding of operating systems (Linux/Windows), networking protocols (TCP/IP, DNS, HTTP), and scripting (e.g., Python, Bash) is essential. Excellent problem-solving, communication, and customer service skills are mandatory. Experience with virtualization technologies and containerization (e.g., Docker, Kubernetes) is a plus. This is a remote position, ideal for candidates seeking flexibility while delivering critical support in **Jaipur, Rajasthan, IN**.
Responsibilities:
- Provide Tier 2 and Tier 3 technical support to customers via phone, email, and chat regarding cloud services.
- Diagnose, troubleshoot, and resolve complex technical issues related to cloud platforms, networking, and applications.
- Document all technical issues and resolutions in the support ticketing system.
- Escalate unresolved issues to appropriate engineering teams with detailed information.
- Develop and maintain technical documentation, knowledge base articles, and FAQs.
- Assist in identifying recurring issues and propose solutions to prevent future occurrences.
- Collaborate with the development and operations teams to improve product stability and performance.
- Participate in on-call rotation to provide 24/7 support as needed.
- Guide customers through product installations, configurations, and usage.
- Monitor system performance and identify potential problems before they impact users.
- Contribute to the continuous improvement of support processes and tools.
A Bachelor's degree in Computer Science, Information Technology, or a related field is preferred. A minimum of 3 years of experience in technical support, particularly with cloud-based services (e.g., AWS, Azure, GCP), is required. Strong understanding of operating systems (Linux/Windows), networking protocols (TCP/IP, DNS, HTTP), and scripting (e.g., Python, Bash) is essential. Excellent problem-solving, communication, and customer service skills are mandatory. Experience with virtualization technologies and containerization (e.g., Docker, Kubernetes) is a plus. This is a remote position, ideal for candidates seeking flexibility while delivering critical support in **Jaipur, Rajasthan, IN**.
Is this job a match or a miss?
This advertiser has chosen not to accept applicants from your region.
9