6,376 Cloud Support Roles jobs in India
Director Cloud Services
Posted today
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Job Description
Our Mission
SPAN is enabling electrification for all
We are a mission-driven company designing, building, and deploying products that electrify the built environment, reduce carbon emissions, and slow the effects of climate change.
- Decarbonization is the process to reduce or remove greenhouse gas emissions, especially carbon dioxide, from entering our atmosphere.
- Electrification is the process of replacing fossil fuel appliances that run on gas or oil with all-electric upgrades for a cleaner way to power our lives.
At SPAN, We Believe In
- Enabling homes and vehicles powered by clean energy
- Making electrification upgrades possible
- Building more resilient homes with reliable backup
- Designing a flexible and distributed electrical grid
The Role
SPAN's Cloud Software team is responsible for all of the software that is running in the cloud, client facing, backend APIs, data, and platform. We look for excellent technical leaders who enjoy working with their peers to solve complex problems and prioritize trusting that the people we hire are capable of great things when well supported. Engineers work directly with the broader software, product, and hardware teams to ensure the right things get built at the right time.
As the Director of Cloud Software, you will oversee the strategic direction and execution of cloud services, ensuring high availability, performance, and innovation across mobile, backend, web, platform infrastructure, and data engineering teams. You will drive the development of customer-facing features, optimizing reliability and performance, while leveraging technical expertise and leadership to deliver impactful solutions in a fast-paced market.
Responsibilities
Leadership and Team Management:
Provide strong leadership and guidance to the engineering teams, fostering a culture of collaboration, innovation, and accountability.
- Provide mentorship and career development opportunities for team members, ensuring a strong talent pipeline and retention of top performers.
- Foster a culture of innovation and ongoing improvement, inspiring exploration of new technologies and methods that can enhance our products and team productivity.
Establish clear goals and KPIs for the team, monitoring performance and driving continuous improvement.
Technical Leadership:
Provide technical expertise and guidance to engineering teams, helping to solve complex problems and make critical design decisions.
Stay abreast of emerging technologies, industry trends, and best practices, driving continuous improvement and innovation in both hardware and software development.
Strategic Planning:
Define and execute the software strategy aligned with overall business goals and market trends.
- Drive innovation in software development processes, technologies, and methodologies to enhance product competitiveness and customer satisfaction.
Collaborate closely with other senior leaders to integrate software strategies with hardware development, sales, and marketing efforts.
Product Development:
Oversee the end-to-end product development process, from requirements gathering and design to testing, deployment, and maintenance.
Ensure that engineering efforts are aligned with product requirements, customer needs, and market trends, delivering high-quality solutions that meet or exceed expectations.
Cloud Software development and Delivery
Oversee the end-to-end software development lifecycle, from concept and design to deployment and maintenance.
- Ensure timely delivery of both high-velocity and high-quality software releases, managing resources effectively to meet project timelines and budget constraints.
Implement best practices in software engineering, quality assurance, and regulatory compliance to meet industry standards and regulatory requirements.
Partnership and vendor management:
Establish and maintain strategic partnerships with key technology vendors, fostering collaboration and leveraging external expertise to enhance product capabilities.
Negotiate contracts and manage relationships with third-party software suppliers and service providers to optimize costs and ensure quality standards.
Product Innovation and Quality:
Champion a customer-centric approach to software development, gathering and analyzing user feedback to drive product improvements.
- Implement robust testing and validation process to ensure reliability, security and scalability of software solution
- Collaborate with product management and design teams to create compelling, intuitive user experiences through software.
About You
Required Qualifications
- Bachelor's degree in Computer Science, Engineering, or a related technical field; advanced degree preferred.
- Extensive experience (10+ years) in software development, with at least 7 years in a leadership role managing large-scale software projects or teams.
- Proven expertise in cloud architecture, infrastructure, and service delivery across mobile, backend, web, platform, and data engineering teams.
- Strong understanding of software development lifecycle, including agile methodologies, CI/CD pipelines, and performance optimization.
- Exceptional leadership, with experience managing and scaling cross-functional teams, driving collaboration, and mentoring senior engineers.
- Ability to align technical strategies with business goals, providing clear direction and value-focused solutions.
- Demonstrated ability to manage budgets, resources, and timelines to deliver high-quality software products.
- Excellent communication and interpersonal skills, capable of influencing stakeholders and driving innovation within a fast-paced environment.
Personal Attributes
- Deeply technical leader with a passion for technology and innovation.
- Results-driven with a strong focus on operational excellence and continuous improvement.
- Collaborative and team-oriented, with the ability to build consensus and drive change.
- Adaptable and resilient in a fast-paced, evolving environment.
Life at SPAN
Our
Bengaluru
team plays a pivotal role in SPAN's continued growth and expansion. Together, we're driving
engineering
,
product development
, and
operational excellence
to shape the future of home energy solutions.
As part of our team in India, you'll have the opportunity to collaborate closely with our teams in the US and across the globe. This international collaboration fosters innovation, learning, and growth, while helping us achieve our bold mission of electrifying homes and advancing clean energy solutions worldwide.
Our in-office culture offers the chance for dynamic interactions and hands-on teamwork, making SPAN a truly collaborative environment where every team member's contribution matters.
Our climate-focused culture is driven by a team of forward-thinkers, engineers, and problem-solvers who push boundaries every day.
- Do mission-driven work: Every role at SPAN directly advances clean energy adoption.
- Bring powerful ideas to life: We encourage diverse ideas and perspectives to drive stronger products.
- Nurture an innovation-first mindset: We encourage big thinking and bold action.
- Deliver exceptional customer value: We value hard work, and the ability to deliver exceptional customer value.
Benefits At SPAN India
Generous paid leave
Comprehensive
Insurance & Health Benefits
Centrally located office in Bengaluru with easy access to public transit, dining, and city amenities
Interested in joining our team? Apply today and we'll be in touch with the next steps
Cloud Services Manager
Posted today
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Job Description
Job Title
Cloud Services Manager
Reports To
MD
Work Schudle
Monday to Friday, 09:30 AM – 06:00 PM
LOCATION:
Hyderabad/Telangana
Role Overview
We are looking for an experienced
Client Services Manager
(Cloud Services Manager) to oversee client relationships, ensure high-quality service delivery, and drive customer satisfaction. This role will be responsible for managing key client accounts in India and supporting global clients, ensuring smooth coordination between clients and internal teams.
Key Responsibilities
- Act as the primary point of contact for clients and ensure all requirements are met with quality and timeliness.
- Develop strong client relationships by understanding their goals, challenges, and business needs.
- Oversee end-to-end service delivery, ensuring SLAs and KPIs are consistently achieved.
- Coordinate with cross-functional teams (Operations, Accounts, HR, and Support) to fulfil client requirements.
- Manage client escalations with professionalism and provide quick resolution.
- Conduct periodic review meetings with clients to assess satisfaction and identify improvement areas.
- Prepare MIS reports, performance reviews, and client feedback analysis.
- Lead and mentor team members to ensure consistent client engagement and service standards.
Qualifications & Skills
- Graduate/Postgraduate in Business Administration, Management, or related field (MBA preferred).
- 6–10 years of experience in Client Services / Account Management, preferably in IT, Outsourcing, or Professional Services.
- Strong communication skills (English and Hindi; knowledge of regional languages is a plus).
- Good understanding of client management, operations, and service delivery.
- Proven ability to handle client escalations and negotiations.
- Strong analytical, reporting, and presentation skills.
- Proficiency in MS Office (Word, Excel, PowerPoint) and CRM tools.
Key Competencies
- Client-First Approach
- Strong Leadership & Team Management
- Conflict Resolution & Negotiation
- Process-Oriented & Detail-Driven
- Adaptability and Resilience
What We Offer
- Competitive salary package with performance-based incentives.
- Opportunity to work with global clients and cross-border teams.
- Fast-paced, collaborative, and growth-oriented work environment.
- Career advancement and learning opportunities.
Cloud Services Manager
Posted today
Job Viewed
Job Description
JOB TITLE:
Cloud Services Manager
REPORTS TO:
MD
WORK SCHUDLE:
Monday to Friday, 09:30 AM – 06:00 PM
LOCATION:
Hyderabad/Telangana
Role Overview
We are looking for an experienced Client Services Manager (Cloud Services Manager) to oversee client relationships, ensure high-quality service delivery, and drive customer satisfaction. This role will be responsible for managing key client accounts in India and supporting global clients, ensuring smooth coordination between clients and internal teams.
Key Responsibilities
- Act as the primary point of contact for clients and ensure all requirements are met with quality and timeliness.
- Develop strong client relationships by understanding their goals, challenges, and business needs.
- Oversee end-to-end service delivery, ensuring SLAs and KPIs are consistently achieved.
- Coordinate with cross-functional teams (Operations, Accounts, HR, and Support) to fulfil client requirements.
- Manage client escalations with professionalism and provide quick resolution.
- Conduct periodic review meetings with clients to assess satisfaction and identify improvement areas.
- Prepare MIS reports, performance reviews, and client feedback analysis.
- Lead and mentor team members to ensure consistent client engagement and service standards.
Qualifications & Skills
- Graduate/Postgraduate in Business Administration, Management, or related field (MBA preferred).
- 6–10 years of experience in Client Services / Account Management, preferably in IT, Outsourcing, or Professional Services.
- Strong communication skills (English and Hindi; knowledge of regional languages is a plus).
- Good understanding of client management, operations, and service delivery.
- Proven ability to handle client escalations and negotiations.
- Strong analytical, reporting, and presentation skills.
- Proficiency in MS Office (Word, Excel, PowerPoint) and CRM tools.
Key Competencies
- Client-First Approach
- Strong Leadership & Team Management
- Conflict Resolution & Negotiation
- Process-Oriented & Detail-Driven
- Adaptability and Resilience
What We Offer
- Competitive salary package with performance-based incentives.
- Opportunity to work with global clients and cross-border teams.
- Fast-paced, collaborative, and growth-oriented work environment.
- Career advancement and learning opportunities.
AWS Cloud services
Posted today
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Job Description
Title: Aws Cloud Services
Exp: 5 to 10 years
Location: Chennai
Knowledge of professional software engineering & best practices for full software development life cycle, including coding standards, software architectures, code reviews, source control management, continuous deployments, testing, and operational excellence
Architect, design and build scalable, reliable, cost effective, and high-quality solutions
Drive system architecture and software development within the team of developers through delivery and successful deployment to production
Strong background in AWS Cloud services, including: Storage solutions (S3, DynamoDB, RDS), Microservices architecture (Lambda, API Gateway), Logging (Cloudwatch)DynamoDB, AWS Opensearch, IAM Roles, VPC
Direct experience in establishing and setting up successful production CI/CD pipelines and workflows,
Cloud Services Manager
Posted today
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Job Description
What is the opportunity?
Reporting to the Director, Cloud Support, Manager, Cloud Support will support and align efforts to meet customer needs. The candidate will work with the different internal team (cross functional and operational) to ensure seamless support to client needs
Location: Trivandrum
Major Responsibilities:
- Work with senior team members to plan, organize, coordinate, execute projects and Initiatives
- Manage meetings, document interactions with actions and next steps
- Diligence in follow-up and follow-through
- Create, update, present project plans
- Organize work to achieve positive outcomes
- Encourage use of agile work management processes
- Facilitate weekly, bi-weekly sprints for the team(s) assigned
- Help team members prioritize workload.
- Maintain a healthy team by empowering, motivating, and building trust
- Set goals for team members
- Present weekly progress reports
- Have good control on the work management process to adapt and course correct with agility
- Identify improvement areas, plan, and execute improvement items
- Summarize problems at hand for senior stakeholder consumption
- Prepare and participate in status meetings, governance meetings
- Setup, coordinate and manage triage sessions with customers and partners
- Work with the different internal team (cross functional and operational) to ensure seamless support to client needs
- Must be able to technically guide the team
- Communicate proactively with customers and internal team members to deliver business value as a part of daily work management
- Coach, guide, mentor other members of the team/organization
- Support team in developing process knowledge base
- Setup knowledge base for the team to refer and enrich It continuously
- Lead from the front
Key Performance Indicators (KPIs):
- Clarity in thoughts and action: Written and Verbal
- Demonstrate ability to walkthrough the product/project functionality to an internal/external audience
- Demonstrate process adherence for all change management activities
- Demonstrate proactivity
- Demonstrate follow-ups and follow-throughs
- Client facing presentation ability
- Independently manage client expectations
- Client/Partner engagement - Drive/Attend Weekly/Monthly meetings with client
- Deliberate RCA discussions with client
- Internal stakeholder management and updates
- Closely work with Product team to align on production issues, and push for product release for timely delivery to client.
- Systematic team management and proper guidance/direction to the team.
Working Conditions:
- Ability to work in remote and/or office setting
- Fast paced environment with tight deadlines
- Support offshore hours / multiple time zones
- Flexibility with working hours based on team and client needs
Minimum Required Technical Skills / Qualifications
Knowledge, Education, Training:
- Degree in computer science, engineering, business administration or equivalent experience
- Industry accepted certifications in management space
- Must be familiar with our product or a product used by financial institutions in a similar space
Experience:
- Multiple years of experience working with customers and partners
- Domain knowledge of banking and financial institutions and/or large enterprise IT environment is desirable
- Experience in leading techno functional discussions with client. Knowledge of cloud concepts
Technical:
- Agile, Scrum experience
- Experience with process methodologies used in software industry
- Good understanding of java based technical implementations, deployments and troubleshooting
- Strong in database concepts
- Microsoft Excel, Word, PowerPoint, Wiki, Planning software, Agile project management tools
- Must be able to use and work with user interface-based applications
Communication:
- Strong, clear, and concise written and verbal communication skills
- Ability to communicate effectively at all levels of the organization
Customer facing skills: Connect, Engage, Listen, Explain, Facilitate, Coordinate, Follow-through
Interpersonal Skills: Strong interpersonal skills and can foster team collaboration.
Technical Support Engineer, Cloud Services
Posted today
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Job Description
Responsibilities:
- Provide Tier 2 and Tier 3 technical support to customers via phone, email, and chat regarding cloud services.
- Diagnose, troubleshoot, and resolve complex technical issues related to cloud platforms, networking, and applications.
- Document all technical issues and resolutions in the support ticketing system.
- Escalate unresolved issues to appropriate engineering teams with detailed information.
- Develop and maintain technical documentation, knowledge base articles, and FAQs.
- Assist in identifying recurring issues and propose solutions to prevent future occurrences.
- Collaborate with the development and operations teams to improve product stability and performance.
- Participate in on-call rotation to provide 24/7 support as needed.
- Guide customers through product installations, configurations, and usage.
- Monitor system performance and identify potential problems before they impact users.
- Contribute to the continuous improvement of support processes and tools.
A Bachelor's degree in Computer Science, Information Technology, or a related field is preferred. A minimum of 3 years of experience in technical support, particularly with cloud-based services (e.g., AWS, Azure, GCP), is required. Strong understanding of operating systems (Linux/Windows), networking protocols (TCP/IP, DNS, HTTP), and scripting (e.g., Python, Bash) is essential. Excellent problem-solving, communication, and customer service skills are mandatory. Experience with virtualization technologies and containerization (e.g., Docker, Kubernetes) is a plus. This is a remote position, ideal for candidates seeking flexibility while delivering critical support in **Jaipur, Rajasthan, IN**.
Technical Support Engineer - Cloud Services
Posted 1 day ago
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Job Description
- Provide first- and second-level technical support to customers via various channels (email, chat, phone).
- Diagnose and resolve complex technical issues related to cloud infrastructure, applications, and services.
- Troubleshoot and identify root causes of system failures or performance degradation.
- Escalate unresolved issues to appropriate internal teams (e.g., development, operations) with detailed documentation.
- Develop and maintain comprehensive knowledge base articles, FAQs, and troubleshooting guides.
- Assist in the onboarding and training of new customers, ensuring they can effectively utilize the platform.
- Monitor system performance and proactively identify potential issues.
- Gather customer feedback and report product bugs or enhancement requests to the product team.
- Collaborate with the sales and account management teams to ensure a seamless customer experience.
- Contribute to the continuous improvement of support processes and tools.
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- 2+ years of experience in technical support, IT helpdesk, or a similar customer-facing technical role.
- Strong understanding of cloud computing concepts (AWS, Azure, GCP), virtualization, and networking.
- Proficiency in troubleshooting operating systems (Windows, Linux) and common software applications.
- Experience with scripting languages (e.g., Python, Bash) is a plus.
- Excellent problem-solving, analytical, and diagnostic skills.
- Outstanding verbal and written communication skills, with the ability to explain technical concepts clearly to non-technical users.
- Customer-focused attitude with a passion for providing exceptional service.
- Ability to manage multiple tasks simultaneously and prioritize effectively in a fast-paced, remote environment.
- Experience with ticketing systems (e.g., Zendesk, Jira Service Desk) is desirable.
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Technical Support Lead - Cloud Services
Posted 3 days ago
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Job Description
Key Responsibilities:
- Lead and manage a remote team of technical support engineers.
- Oversee daily support operations, ensuring timely and effective issue resolution.
- Develop and implement support processes and best practices.
- Monitor support ticket queues, prioritize issues, and manage escalations.
- Ensure high levels of customer satisfaction and service quality.
- Train, mentor, and evaluate the performance of support team members.
- Collaborate with engineering and product teams to resolve complex technical issues.
- Identify trends in customer issues and provide feedback for product improvement.
- Maintain documentation for support procedures and knowledge base articles.
- Champion a customer-centric approach within the support team.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Minimum of 5 years of experience in technical support, with at least 2 years in a lead or supervisory role.
- Extensive knowledge of cloud computing platforms (e.g., AWS, Azure, GCP).
- Strong troubleshooting and problem-solving skills.
- Experience with CRM and ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
- Familiarity with ITIL best practices.
- Excellent leadership, communication, and interpersonal skills.
- Ability to manage and motivate a remote team.
- Proficiency in managing service level agreements (SLAs).
Technical Support Specialist - Cloud Services
Posted 3 days ago
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Job Description
Technical Support Engineer - Cloud Services
Posted 3 days ago
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Job Description
Responsibilities:
- Provide Tier 2/3 technical support for cloud services, applications, and infrastructure.
- Diagnose and resolve complex technical issues reported by customers.
- Guide customers through troubleshooting steps and product usage.
- Escalate unresolved issues to appropriate internal teams with detailed documentation.
- Maintain accurate records of customer interactions and resolutions in the ticketing system.
- Contribute to the development and maintenance of the knowledge base.
- Monitor system performance and proactively identify potential issues.
- Collaborate with development and operations teams to address product bugs and improvements.
- Provide feedback on product usability and customer needs.
- Ensure timely and satisfactory resolution of all support tickets.
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Minimum 3-5 years of experience in technical support or helpdesk roles, with a focus on cloud technologies.
- Strong knowledge of cloud platforms (AWS, Azure, GCP).
- Proficiency in operating systems (Windows Server, Linux).
- Solid understanding of networking concepts (TCP/IP, DNS, VPNs).
- Experience with virtualization technologies (VMware, Hyper-V) is a plus.
- Excellent troubleshooting and problem-solving skills.
- Strong written and verbal communication skills.
- Customer-centric approach with the ability to manage challenging situations.
- Ability to work effectively in a hybrid work environment.
- Relevant certifications (e.g., AWS Certified Cloud Practitioner, CompTIA Network+) are advantageous.