What Jobs are available for Cloud Support Roles in India?
Showing 1648 Cloud Support Roles jobs in India
Technical Support Lead - Cloud Services
Posted 2 days ago
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Your primary duties will include managing daily support operations, prioritizing and assigning tickets, and mentoring junior support engineers. You will serve as an escalation point for complex technical problems, collaborating with engineering and product teams to identify root causes and implement solutions. Developing and maintaining technical documentation, knowledge base articles, and training materials will be a key part of your role. You will also be responsible for monitoring team performance, identifying areas for improvement, and implementing best practices in customer support.
The ideal candidate will have a Bachelor's degree in Computer Science, Information Technology, or a related field, with at least 5 years of experience in technical support, including 2 years in a lead or supervisory role. A deep understanding of cloud computing concepts (AWS, Azure, GCP), networking protocols, operating systems (Linux/Windows), and virtualization technologies is essential. Experience with ticketing systems (e.g., Zendesk, Jira) and remote support tools is required. Excellent problem-solving, communication, and interpersonal skills are critical for success in this customer-facing role. This remote position offers a challenging and rewarding career opportunity for a dedicated professional passionate about delivering outstanding technical support.
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Technical Support Engineer - Cloud Services
Posted 3 days ago
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Technical Support Engineer - Cloud Services
Posted 7 days ago
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Responsibilities:
- Provide advanced technical support (Tier 2/3) to clients experiencing issues with cloud services and applications.
- Diagnose, troubleshoot, and resolve complex technical problems related to cloud infrastructure, servers, databases, and networking.
- Respond to client inquiries via phone, email, and ticketing system in a timely and professional manner.
- Document all technical issues, troubleshooting steps, and resolutions in the ticketing system.
- Collaborate with development and engineering teams to identify root causes of recurring issues and implement permanent solutions.
- Escalate unresolved issues to appropriate internal teams or vendors, ensuring clear communication and follow-up.
- Create and update technical documentation, knowledge base articles, and FAQs for clients and internal support teams.
- Monitor system performance and proactively identify potential issues.
- Assist in the onboarding of new clients, providing initial setup support and guidance.
- Participate in on-call rotation to provide 24/7 support as needed.
- Identify opportunities for service improvement and provide feedback to management.
- Ensure client satisfaction by delivering high-quality technical support and solutions.
- Stay current with the latest technologies and best practices in cloud computing and technical support.
- Troubleshoot application performance, network connectivity, and server-related problems.
- Guide clients through complex configurations and troubleshooting steps.
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- Minimum of 3-5 years of experience in technical support, helpdesk, or system administration, with a focus on cloud technologies.
- Strong understanding of cloud platforms such as AWS, Azure, or Google Cloud.
- Proficiency in troubleshooting operating systems (Windows Server, Linux).
- Familiarity with networking concepts (TCP/IP, DNS, VPNs) and protocols.
- Experience with scripting languages (e.g., Python, Bash) is a plus.
- Excellent analytical and problem-solving skills.
- Strong customer service orientation and effective communication skills.
- Ability to work effectively under pressure and manage multiple priorities.
- Experience with ticketing systems (e.g., Zendesk, ServiceNow) is required.
- Certifications in cloud platforms (e.g., AWS Certified Solutions Architect, Azure Administrator) are highly desirable.
- Willingness to work a hybrid schedule.
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Technical Support Engineer - Cloud Services
Posted 8 days ago
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Job Description
Responsibilities:
- Provide Tier 2/3 technical support to customers via phone, email, and chat, addressing inquiries and resolving complex technical issues related to cloud platforms and services.
- Troubleshoot, diagnose, and resolve issues related to cloud computing, virtualization, networking, operating systems (Linux/Windows), and databases.
- Escalate complex or unresolved issues to appropriate engineering or development teams, providing detailed diagnostic information.
- Document troubleshooting steps, solutions, and workarounds in the knowledge base.
- Assist customers in configuring, deploying, and managing their cloud environments.
- Monitor system performance and proactively identify potential issues.
- Educate customers on best practices for using cloud services and optimizing their performance.
- Collaborate with product development and engineering teams to provide feedback on product issues and feature requests.
- Maintain high customer satisfaction by delivering exceptional support and timely resolutions.
- Participate in on-call rotation as needed to provide 24/7 support coverage.
- Stay current with the latest advancements in cloud technology and support methodologies.
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent practical experience.
- Minimum of 3 years of experience in technical support, preferably in a cloud computing or SaaS environment.
- Strong knowledge of cloud platforms (AWS, Azure, GCP) and concepts such as IaaS, PaaS, SaaS.
- Proficiency in troubleshooting Linux and/or Windows server environments.
- Solid understanding of networking protocols (TCP/IP, DNS, HTTP/S) and network troubleshooting.
- Experience with virtualization technologies (e.g., VMware, KVM) is a plus.
- Excellent analytical and problem-solving skills, with a methodical approach to troubleshooting.
- Exceptional customer service and communication skills, both written and verbal.
- Ability to explain technical concepts clearly to both technical and non-technical users.
- Experience with scripting languages (e.g., Bash, Python) is an advantage.
- Certifications such as AWS Certified Cloud Practitioner, Azure Fundamentals, or CompTIA Network+/A+ are beneficial.
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Technical Support Engineer - Cloud Services
Posted 8 days ago
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Qualifications: Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field. Minimum of 3 years of experience in technical support, helpdesk, or system administration, with a focus on cloud services. Proven experience with major cloud platforms (AWS, Azure, GCP) and their services. Strong understanding of networking concepts (TCP/IP, DNS, VPNs). Proficiency in troubleshooting operating systems (Windows, Linux). Experience with scripting languages (e.g., Python, PowerShell) is a plus. Excellent analytical, problem-solving, and debugging skills. Outstanding verbal and written communication skills, with the ability to explain technical concepts to non-technical users. Demonstrated ability to work independently and manage time effectively in a remote setting. Certifications such as AWS Certified Cloud Practitioner, Azure Fundamentals, or similar are highly regarded. A commitment to delivering exceptional customer service is paramount.
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Technical Support Engineer - Cloud Services
Posted 9 days ago
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Technical Support Specialist - Cloud Services
Posted 11 days ago
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Technical Support Specialist - Cloud Services
Posted 15 days ago
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Job Description
Responsibilities:
- Provide first-level technical support to customers via email, chat, and phone, resolving issues related to cloud platform functionality, account management, and basic troubleshooting.
- Diagnose and troubleshoot complex technical problems, escalating to higher-tier support or engineering teams when necessary.
- Guide customers through product features, configuration, and best practices.
- Document all customer interactions, issues, and resolutions accurately in our ticketing system.
- Create and maintain a knowledge base of common issues and their solutions.
- Identify trends in customer issues and provide feedback to the product and engineering teams for service improvement.
- Ensure customer satisfaction by delivering timely, accurate, and professional support.
- Monitor system performance and alert relevant teams to potential issues.
- Assist with onboarding new customers and providing initial setup guidance.
- Contribute to the continuous improvement of support processes and customer service standards.
Qualifications:
- Proven experience in a technical support role, preferably with SaaS or cloud-based products.
- Strong understanding of cloud computing concepts (e.g., IaaS, PaaS, SaaS, virtualization).
- Excellent problem-solving and analytical skills.
- Proficiency in operating systems (Windows, Linux) and common web technologies.
- Familiarity with networking concepts (TCP/IP, DNS, firewalls) is advantageous.
- Exceptional communication skills, both written and verbal, with the ability to explain technical concepts clearly to non-technical users.
- Patience, empathy, and a customer-centric attitude.
- Ability to work independently and manage time effectively in a remote environment.
- Experience with ticketing systems (e.g., Zendesk, Jira Service Desk) and remote support tools.
- A degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
This fully remote role is an excellent opportunity for individuals passionate about technology and customer service to make a significant impact. Join our client's supportive and collaborative virtual environment.
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Technical Support Lead - Cloud Services
Posted 22 days ago
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Technical Support Engineer, Cloud Services
Posted 23 days ago
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Job Description
Responsibilities:
- Provide Tier 2 and Tier 3 technical support to customers via phone, email, and chat regarding cloud services.
- Diagnose, troubleshoot, and resolve complex technical issues related to cloud platforms, networking, and applications.
- Document all technical issues and resolutions in the support ticketing system.
- Escalate unresolved issues to appropriate engineering teams with detailed information.
- Develop and maintain technical documentation, knowledge base articles, and FAQs.
- Assist in identifying recurring issues and propose solutions to prevent future occurrences.
- Collaborate with the development and operations teams to improve product stability and performance.
- Participate in on-call rotation to provide 24/7 support as needed.
- Guide customers through product installations, configurations, and usage.
- Monitor system performance and identify potential problems before they impact users.
- Contribute to the continuous improvement of support processes and tools.
A Bachelor's degree in Computer Science, Information Technology, or a related field is preferred. A minimum of 3 years of experience in technical support, particularly with cloud-based services (e.g., AWS, Azure, GCP), is required. Strong understanding of operating systems (Linux/Windows), networking protocols (TCP/IP, DNS, HTTP), and scripting (e.g., Python, Bash) is essential. Excellent problem-solving, communication, and customer service skills are mandatory. Experience with virtualization technologies and containerization (e.g., Docker, Kubernetes) is a plus. This is a remote position, ideal for candidates seeking flexibility while delivering critical support in **Jaipur, Rajasthan, IN**.
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