6,329 Cloud Technician jobs in India
Junior Cloud Operations Technician
751001 Bhubaneswar, Orissa
₹25000 Monthly
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Posted 1 day ago
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Job Description
Embark on your IT career with our comprehensive apprenticeship program, designed to train aspiring technicians in the vital field of cloud operations. This role is perfect for individuals eager to learn and contribute to the seamless functioning of our cloud infrastructure. You will gain hands-on experience in monitoring, maintaining, and troubleshooting critical cloud services, working alongside seasoned professionals. Our hybrid work model allows for a blend of collaborative in-office sessions and focused remote work, providing a balanced learning environment. This apprenticeship offers a unique opportunity to develop foundational skills in network administration, server management, and cloud platform support, setting you on a path to a rewarding career in technology.
Key Responsibilities:
What You'll Learn:
Ideal Candidate Profile:
Join us in Bhubaneswar, Odisha, IN and gain invaluable practical experience. This apprenticeship is more than just a job; it’s a stepping stone to a successful career in the ever-evolving world of cloud technology.
Key Responsibilities:
- Assist in monitoring cloud infrastructure performance and identify potential issues.
- Perform routine system checks and maintenance tasks under supervision.
- Troubleshoot basic network and server connectivity problems.
- Support the installation and configuration of cloud services and applications.
- Document operational procedures and system configurations.
- Learn and apply best practices in cloud security and data management.
- Respond to alerts and incidents, escalating complex issues to senior team members.
- Participate in team meetings and training sessions to enhance technical knowledge.
- Assist in managing user accounts and permissions within the cloud environment.
- Contribute to team projects aimed at improving system reliability and efficiency.
What You'll Learn:
- Core principles of cloud computing (AWS, Azure, GCP).
- Basic network troubleshooting and diagnostics.
- Server administration and operating system fundamentals (Linux/Windows).
- Introduction to containerization technologies (Docker, Kubernetes).
- Understanding of ITIL principles and incident management.
- Scripting for automation (e.g., Bash, Python).
- Effective communication and teamwork in a professional setting.
Ideal Candidate Profile:
- A passion for technology and a strong desire to learn about IT infrastructure and cloud services.
- Basic understanding of computer hardware and software.
- Familiarity with operating systems like Windows or Linux is a plus.
- Excellent problem-solving aptitude and attention to detail.
- Good communication skills, both written and verbal.
- Ability to work effectively both independently and as part of a team.
- Must be eligible for an apprenticeship program and committed to the full duration.
- A diploma or basic certification in IT or a related field is advantageous but not strictly required.
Join us in Bhubaneswar, Odisha, IN and gain invaluable practical experience. This apprenticeship is more than just a job; it’s a stepping stone to a successful career in the ever-evolving world of cloud technology.
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0
Technical Support Engineer - Cloud Services
122001 Gurgaon, Haryana
₹65000 Annually
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Posted today
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Our client is seeking a highly skilled and customer-focused Technical Support Engineer specializing in Cloud Services to join their fully remote team. This role is critical in providing exceptional technical assistance and troubleshooting expertise to our diverse client base, ensuring seamless operation and adoption of our cloud-based solutions. You will be responsible for diagnosing and resolving complex technical issues across various cloud platforms, including infrastructure, applications, and services. This involves in-depth analysis of user-reported problems, effective communication with customers to gather information, and implementing timely and accurate solutions. You will also contribute to the knowledge base by documenting solutions, creating technical guides, and providing feedback for product improvement. The ideal candidate possesses a strong foundation in cloud computing principles, networking, operating systems, and common application stacks. Excellent problem-solving abilities, a passion for technology, and outstanding communication skills are essential. This position requires a proactive, self-motivated individual who can work independently in a remote environment, manage their workload efficiently, and collaborate effectively with cross-functional teams. Responsibilities include: providing Tier 2 and Tier 3 technical support for cloud services via email, chat, and phone; diagnosing, troubleshooting, and resolving complex hardware, software, and network issues related to cloud environments; assisting customers with installation, configuration, and integration of cloud solutions; escalating unresolved issues to senior engineers or development teams with detailed documentation; creating and maintaining technical documentation, FAQs, and knowledge base articles; actively contributing to the continuous improvement of support processes and tools; providing feedback to product management and engineering teams on user issues and feature requests; ensuring high levels of customer satisfaction through timely and effective issue resolution; staying up-to-date with the latest cloud technologies and industry best practices; and participating in on-call rotation as needed.
Qualifications: Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field. Minimum of 3 years of experience in technical support, helpdesk, or system administration, with a focus on cloud services. Proven experience with major cloud platforms (AWS, Azure, GCP) and their services. Strong understanding of networking concepts (TCP/IP, DNS, VPNs). Proficiency in troubleshooting operating systems (Windows, Linux). Experience with scripting languages (e.g., Python, PowerShell) is a plus. Excellent analytical, problem-solving, and debugging skills. Outstanding verbal and written communication skills, with the ability to explain technical concepts to non-technical users. Demonstrated ability to work independently and manage time effectively in a remote setting. Certifications such as AWS Certified Cloud Practitioner, Azure Fundamentals, or similar are highly regarded. A commitment to delivering exceptional customer service is paramount.
Qualifications: Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field. Minimum of 3 years of experience in technical support, helpdesk, or system administration, with a focus on cloud services. Proven experience with major cloud platforms (AWS, Azure, GCP) and their services. Strong understanding of networking concepts (TCP/IP, DNS, VPNs). Proficiency in troubleshooting operating systems (Windows, Linux). Experience with scripting languages (e.g., Python, PowerShell) is a plus. Excellent analytical, problem-solving, and debugging skills. Outstanding verbal and written communication skills, with the ability to explain technical concepts to non-technical users. Demonstrated ability to work independently and manage time effectively in a remote setting. Certifications such as AWS Certified Cloud Practitioner, Azure Fundamentals, or similar are highly regarded. A commitment to delivering exceptional customer service is paramount.
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1
Technical Support Engineer - Cloud Services
248001 Dehradun, Uttarakhand
₹600000 Annually
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Posted 1 day ago
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Our client is seeking a highly skilled and customer-focused Technical Support Engineer to join their global team. This is a fully remote position, allowing you to provide expert technical assistance to clients from anywhere. You will be responsible for diagnosing and resolving complex technical issues related to cloud infrastructure, software applications, and network connectivity. This includes troubleshooting hardware and software problems, providing step-by-step guidance to users, and escalating critical issues to senior engineering teams when necessary. The role requires a deep understanding of operating systems (Windows, Linux), virtualization technologies, cloud platforms (AWS, Azure, GCP), and networking protocols. You will document support cases, contribute to the knowledge base, and identify trends to suggest product improvements. The ideal candidate possesses exceptional problem-solving skills, strong analytical abilities, and a passion for helping customers. Excellent communication and interpersonal skills are essential for effectively interacting with a diverse client base. Prior experience in technical support, system administration, or network engineering is required. Certifications in cloud technologies or relevant operating systems are a plus. This fully remote role demands self-motivation, excellent time management, and the ability to work independently while collaborating with a distributed team. Our client is dedicated to providing outstanding customer service and technical expertise. This is a fantastic opportunity to grow your career in a challenging and rewarding remote environment within the dynamic field of cloud technology. The job location listed as Dehradun, Uttarakhand, IN , is associated with the company's operations, but the role itself is entirely remote .
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2
Technical Support Specialist - Cloud Services
160001 Chandigarh, Chandigarh
₹40000 Monthly
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Posted 2 days ago
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Job Description
Are you passionate about technology and helping others? We are looking for a dedicated Technical Support Specialist to join our remote team, providing exceptional assistance to our valued customers. This fully remote role allows you to troubleshoot and resolve technical issues from the comfort of your home, ensuring our clients receive prompt and effective support. You will be the first point of contact for customers experiencing difficulties with our cloud-based software and services. Your responsibilities will include diagnosing technical problems, providing step-by-step solutions, escalating complex issues to senior support staff or engineering teams, and documenting all interactions and resolutions. A strong understanding of cloud computing concepts, network protocols, and common software applications is essential. Experience with customer relationship management (CRM) systems and ticketing software is highly desirable. We are seeking individuals with excellent communication, problem-solving, and interpersonal skills. The ability to explain technical information clearly and concisely to users of varying technical expertise is crucial. You must be patient, empathetic, and possess a genuine desire to help customers succeed. This role demands a self-starter attitude, strong organizational skills, and the ability to manage your time effectively in a remote work environment. Training on our specific products and services will be provided, but a solid foundation in IT support principles is required. Join our team and play a vital role in ensuring customer satisfaction and loyalty, contributing to the seamless operation of our services. This is a fantastic opportunity to grow your career in technical support within a supportive and collaborative remote setting, while potentially serving a user base that extends to regions like Chandigarh, Chandigarh, IN .
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3
Technical Support Specialist - Cloud Services
751002 Bhubaneswar, Orissa
₹45000 Annually
WhatJobs
Posted 7 days ago
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Job Description
Our client is a rapidly growing provider of innovative cloud solutions and is looking for a dedicated and technically adept Technical Support Specialist to join their fully remote customer service team. This position is vital for ensuring our clients receive prompt, effective, and high-quality technical assistance for our comprehensive suite of cloud products. You will be the first line of defense for technical issues, providing unparalleled support to a diverse customer base.
Responsibilities:
Qualifications:
This fully remote role is an excellent opportunity for individuals passionate about technology and customer service to make a significant impact. Join our client's supportive and collaborative virtual environment.
Responsibilities:
- Provide first-level technical support to customers via email, chat, and phone, resolving issues related to cloud platform functionality, account management, and basic troubleshooting.
- Diagnose and troubleshoot complex technical problems, escalating to higher-tier support or engineering teams when necessary.
- Guide customers through product features, configuration, and best practices.
- Document all customer interactions, issues, and resolutions accurately in our ticketing system.
- Create and maintain a knowledge base of common issues and their solutions.
- Identify trends in customer issues and provide feedback to the product and engineering teams for service improvement.
- Ensure customer satisfaction by delivering timely, accurate, and professional support.
- Monitor system performance and alert relevant teams to potential issues.
- Assist with onboarding new customers and providing initial setup guidance.
- Contribute to the continuous improvement of support processes and customer service standards.
Qualifications:
- Proven experience in a technical support role, preferably with SaaS or cloud-based products.
- Strong understanding of cloud computing concepts (e.g., IaaS, PaaS, SaaS, virtualization).
- Excellent problem-solving and analytical skills.
- Proficiency in operating systems (Windows, Linux) and common web technologies.
- Familiarity with networking concepts (TCP/IP, DNS, firewalls) is advantageous.
- Exceptional communication skills, both written and verbal, with the ability to explain technical concepts clearly to non-technical users.
- Patience, empathy, and a customer-centric attitude.
- Ability to work independently and manage time effectively in a remote environment.
- Experience with ticketing systems (e.g., Zendesk, Jira Service Desk) and remote support tools.
- A degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
This fully remote role is an excellent opportunity for individuals passionate about technology and customer service to make a significant impact. Join our client's supportive and collaborative virtual environment.
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4
Technical Support Lead - Cloud Services
500001 Hyderabad, Andhra Pradesh
₹70000 Monthly
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Posted 13 days ago
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Job Description
Our client is seeking an experienced and customer-focused Technical Support Lead to manage and mentor their technical support team for cloud-based services in Hyderabad, Telangana, IN . This role is crucial in ensuring the highest levels of customer satisfaction through efficient and effective resolution of technical issues. The Technical Support Lead will be responsible for overseeing the daily operations of the support desk, managing ticket queues, prioritizing urgent issues, and ensuring timely and accurate responses to customer inquiries. You will lead a team of technical support specialists, providing guidance, training, and performance feedback. A significant part of the role involves developing and documenting troubleshooting procedures, knowledge base articles, and best practices for the support team. You will also act as an escalation point for complex technical problems, collaborating with engineering and product teams to identify root causes and implement permanent solutions. The ideal candidate will possess strong leadership and team management skills, coupled with in-depth technical expertise in cloud computing, networking, and common operating systems. Excellent communication, problem-solving, and interpersonal skills are essential for effectively interacting with both customers and internal stakeholders. Experience with IT service management (ITSM) tools and methodologies is required. A bachelor's degree in Computer Science, Information Technology, or a related field, along with proven experience in a technical support leadership role, is necessary. This is an excellent opportunity to join a growing technology company and make a significant impact on customer experience.
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5
Technical Support Engineer, Cloud Services
302001 Jaipur, Rajasthan
₹600000 Annually
WhatJobs
Posted 15 days ago
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Job Description
Our client is seeking a skilled and customer-focused Technical Support Engineer to join their growing team, supporting their cutting-edge cloud services. This position offers the flexibility of remote work, allowing you to contribute from anywhere. You will be responsible for providing exceptional technical assistance to clients, troubleshooting complex issues, and ensuring the smooth operation of cloud infrastructure.
Responsibilities:
A Bachelor's degree in Computer Science, Information Technology, or a related field is preferred. A minimum of 3 years of experience in technical support, particularly with cloud-based services (e.g., AWS, Azure, GCP), is required. Strong understanding of operating systems (Linux/Windows), networking protocols (TCP/IP, DNS, HTTP), and scripting (e.g., Python, Bash) is essential. Excellent problem-solving, communication, and customer service skills are mandatory. Experience with virtualization technologies and containerization (e.g., Docker, Kubernetes) is a plus. This is a remote position, ideal for candidates seeking flexibility while delivering critical support in **Jaipur, Rajasthan, IN**.
Responsibilities:
- Provide Tier 2 and Tier 3 technical support to customers via phone, email, and chat regarding cloud services.
- Diagnose, troubleshoot, and resolve complex technical issues related to cloud platforms, networking, and applications.
- Document all technical issues and resolutions in the support ticketing system.
- Escalate unresolved issues to appropriate engineering teams with detailed information.
- Develop and maintain technical documentation, knowledge base articles, and FAQs.
- Assist in identifying recurring issues and propose solutions to prevent future occurrences.
- Collaborate with the development and operations teams to improve product stability and performance.
- Participate in on-call rotation to provide 24/7 support as needed.
- Guide customers through product installations, configurations, and usage.
- Monitor system performance and identify potential problems before they impact users.
- Contribute to the continuous improvement of support processes and tools.
A Bachelor's degree in Computer Science, Information Technology, or a related field is preferred. A minimum of 3 years of experience in technical support, particularly with cloud-based services (e.g., AWS, Azure, GCP), is required. Strong understanding of operating systems (Linux/Windows), networking protocols (TCP/IP, DNS, HTTP), and scripting (e.g., Python, Bash) is essential. Excellent problem-solving, communication, and customer service skills are mandatory. Experience with virtualization technologies and containerization (e.g., Docker, Kubernetes) is a plus. This is a remote position, ideal for candidates seeking flexibility while delivering critical support in **Jaipur, Rajasthan, IN**.
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6
Technical Support Engineer - Cloud Services
380001 Ahmedabad, Gujarat
₹50000 Monthly
WhatJobs
Posted 15 days ago
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Job Description
Our client is a rapidly growing cloud solutions provider seeking a highly skilled Technical Support Engineer to join their customer-centric team. This role is essential in ensuring client satisfaction by providing timely and effective technical assistance for their cloud-based services. This is a fully remote position, allowing you to leverage your expertise and support customers from anywhere. You will be the primary point of contact for resolving technical issues, troubleshooting complex problems, and guiding users through our client's innovative platform. The ideal candidate possesses a strong technical aptitude, excellent communication skills, and a passion for helping others succeed. Responsibilities:
- Provide first- and second-level technical support to customers via various channels (email, chat, phone).
- Diagnose and resolve complex technical issues related to cloud infrastructure, applications, and services.
- Troubleshoot and identify root causes of system failures or performance degradation.
- Escalate unresolved issues to appropriate internal teams (e.g., development, operations) with detailed documentation.
- Develop and maintain comprehensive knowledge base articles, FAQs, and troubleshooting guides.
- Assist in the onboarding and training of new customers, ensuring they can effectively utilize the platform.
- Monitor system performance and proactively identify potential issues.
- Gather customer feedback and report product bugs or enhancement requests to the product team.
- Collaborate with the sales and account management teams to ensure a seamless customer experience.
- Contribute to the continuous improvement of support processes and tools.
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
- 2+ years of experience in technical support, IT helpdesk, or a similar customer-facing technical role.
- Strong understanding of cloud computing concepts (AWS, Azure, GCP), virtualization, and networking.
- Proficiency in troubleshooting operating systems (Windows, Linux) and common software applications.
- Experience with scripting languages (e.g., Python, Bash) is a plus.
- Excellent problem-solving, analytical, and diagnostic skills.
- Outstanding verbal and written communication skills, with the ability to explain technical concepts clearly to non-technical users.
- Customer-focused attitude with a passion for providing exceptional service.
- Ability to manage multiple tasks simultaneously and prioritize effectively in a fast-paced, remote environment.
- Experience with ticketing systems (e.g., Zendesk, Jira Service Desk) is desirable.
This advertiser has chosen not to accept applicants from your region.
7
Technical Support Lead - Cloud Services
530003 Visakhapatnam, Andhra Pradesh
₹1000000 Annually
WhatJobs
Posted 17 days ago
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Job Description
Our client, a global leader in cloud computing solutions, is seeking a highly skilled and experienced Technical Support Lead to manage and mentor a remote support team. This position is entirely remote, offering a fantastic opportunity to lead from anywhere within India. You will be responsible for overseeing the daily operations of the technical support department, ensuring prompt and effective resolution of customer issues related to our cloud platform and services. The ideal candidate will possess strong technical expertise in cloud technologies (AWS, Azure, GCP), excellent troubleshooting skills, and proven experience in leading and developing support teams. You will establish and refine support processes, implement best practices, and ensure high levels of customer satisfaction. Responsibilities include managing support ticket queues, prioritizing urgent issues, and escalating complex problems to engineering teams when necessary. You will also be involved in training and onboarding new support agents, performance management, and fostering a positive and collaborative team environment. This role requires a proactive approach to identifying trends in customer issues and providing feedback to product development teams for service improvements. A deep understanding of ITIL frameworks and experience with CRM and ticketing systems are essential. You must be adept at handling high-pressure situations and communicating technical information clearly to both technical and non-technical audiences. The ability to work autonomously, make sound decisions, and motivate a distributed team is critical for success in this role. We are looking for a leader who is committed to excellence in customer service and technical support.
Key Responsibilities:
Qualifications:
Key Responsibilities:
- Lead and manage a remote team of technical support engineers.
- Oversee daily support operations, ensuring timely and effective issue resolution.
- Develop and implement support processes and best practices.
- Monitor support ticket queues, prioritize issues, and manage escalations.
- Ensure high levels of customer satisfaction and service quality.
- Train, mentor, and evaluate the performance of support team members.
- Collaborate with engineering and product teams to resolve complex technical issues.
- Identify trends in customer issues and provide feedback for product improvement.
- Maintain documentation for support procedures and knowledge base articles.
- Champion a customer-centric approach within the support team.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Minimum of 5 years of experience in technical support, with at least 2 years in a lead or supervisory role.
- Extensive knowledge of cloud computing platforms (e.g., AWS, Azure, GCP).
- Strong troubleshooting and problem-solving skills.
- Experience with CRM and ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
- Familiarity with ITIL best practices.
- Excellent leadership, communication, and interpersonal skills.
- Ability to manage and motivate a remote team.
- Proficiency in managing service level agreements (SLAs).
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8
Technical Support Specialist - Cloud Services
302001 Jaipur, Rajasthan
₹400000 Annually
WhatJobs
Posted 18 days ago
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Job Description
Our client is looking for a dedicated and skilled Technical Support Specialist to join their growing team. This hybrid role, based in Jaipur, Rajasthan, IN , offers the flexibility to work both remotely and from our local office. You will be the first point of contact for customers experiencing technical difficulties with our cloud-based platforms and services. Your responsibilities will include troubleshooting software issues, diagnosing hardware problems, guiding users through step-by-step solutions, and escalating unresolved issues to the appropriate technical teams. Exceptional problem-solving abilities and a customer-centric approach are paramount. You will maintain accurate records of customer interactions and resolutions in our ticketing system, ensuring efficient case management. This role requires a strong understanding of network protocols, operating systems (Windows and macOS), and common software applications. Experience with cloud computing concepts (e.g., AWS, Azure, GCP) and virtualisation technologies is highly desirable. You will also be involved in creating and updating knowledge base articles to empower users and reduce recurring support requests. The ability to communicate complex technical information clearly and concisely to both technical and non-technical audiences is essential. This is an exciting opportunity to contribute to a leading technology company, working in a collaborative environment that values both individual contribution and teamwork. The hybrid model allows for focused work at home, complemented by in-person collaboration and team building at our Jaipur office. We are committed to providing excellent customer support and are looking for individuals who share this passion.
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