4,103 Cloud Technician jobs in India

Technical Support Engineer - Cloud Services

530001 Visakhapatnam, Andhra Pradesh ₹60000 month WhatJobs

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Job Description

full-time
Our client is seeking a skilled and experienced Technical Support Engineer specializing in Cloud Services to join their remote-first operations team, serving clients remotely but with an administrative nexus around Visakhapatnam, Andhra Pradesh, IN . This role is critical for providing advanced technical assistance and resolving complex issues for customers utilizing our cloud-based platforms and solutions. The ideal candidate will possess strong troubleshooting skills, in-depth knowledge of cloud infrastructure, and a commitment to exceptional customer service. Responsibilities include diagnosing and resolving technical issues related to cloud services (e.g., IaaS, PaaS, SaaS); providing timely and effective support via phone, email, and chat; managing customer escalations and ensuring swift resolution; documenting technical solutions and creating knowledge base articles; collaborating with engineering and product teams to identify root causes of recurring issues; monitoring system performance and proactively addressing potential problems; and contributing to the continuous improvement of support processes and tools. The successful applicant will have a bachelor's degree in Computer Science, Information Technology, or a related field, with a minimum of 4 years of experience in technical support, preferably in a cloud environment. Proficiency in cloud platforms (AWS, Azure, GCP), operating systems (Linux, Windows), and networking concepts is essential. Excellent communication and problem-solving skills are required for this fully remote role.
Key Responsibilities:
  • Provide advanced technical support for cloud services and platforms.
  • Troubleshoot and resolve complex customer issues promptly.
  • Manage and escalate customer support tickets effectively.
  • Develop and maintain technical documentation and knowledge base articles.
  • Collaborate with engineering teams to resolve product-related issues.
  • Monitor cloud infrastructure performance and identify potential problems.
  • Ensure high levels of customer satisfaction through effective support.
  • Contribute to the improvement of support processes and tools.
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AWS Cloud services

Chennai, Tamil Nadu Virtusa

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AWS Cloud services - CREQ194162 Description

Title: Aws Cloud Services
Exp: 5 to 10 years
Location: Chennai
Knowledge of professional software engineering & best practices for full software development life cycle, including coding standards, software architectures, code reviews, source control management, continuous deployments, testing, and operational excellence
Architect, design and build scalable, reliable, cost effective, and high-quality solutions
Drive system architecture and software development within the team of developers through delivery and successful deployment to production
Strong background in AWS Cloud services, including: Storage solutions (S3, DynamoDB, RDS), Microservices architecture (Lambda, API Gateway), Logging (Cloudwatch)DynamoDB, AWS Opensearch, IAM Roles, VPC
Direct experience in establishing and setting up successful production CI/CD pipelines and workflows,

Primary Location Chennai, Tamil Nadu, India Job Type Experienced Primary Skills API Gateway, AWS Database Years of Experience 7 Travel No
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Senior Technical Support Engineer - Cloud Services

Red Hat

Posted 3 days ago

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**About the Job :**
In this role you will be challenged to apply your skills and knowledge to provide direct support for critical environments and help ensure the stability of services by performing dedicated support activities, engaging in automation activities, issue remediation, and performing root cause analysis (RCA) to maximize uptime and reduce costs for enterprise customers. You will consistently rely on your knowledge of production support and your background in dev-ops processes, including incident/change/problem management, call triaging, and critical issue resolution procedures. You will collaborate with our customers, internal teams, architects, and Site Reliability Engineering teams to troubleshoot complex and challenging issues. This position extends well beyond product support as you will be a trusted partner to our enterprise customers by offering developer-to-developer assistance for cloud-native service development and architecture; you will work closely with junior and senior engineers and developers, fixing and improving code and identifying automation opportunities. You'll partner closely with development engineering teams and work alongside some of the brightest developers in the open source community. You will also work with Red Hat's key strategic cloud partners to jointly solve customer Multi-Cloud issues.
**What will you do?**
+ Support Red Hat's customers using our OpenShift Ecosystem running on different Hybrid Cloud solutions (public providers including Azure, AWS, Google and also on premise deployments)
+ Actively support and provide guidance to other Red Hat engineers dealing with more complex issues
+ Resolve Red Hat's customers issues across different components such as Logging (Elasticsearch, FluentD, Kibana), Monitoring, Networking (SDN / OVN kubernetes), Storage, Service Mesh/Istio
+ Be a regional / global subject-matter expert on one of the above-mentioned OpenShift components
+ Diagnose and troubleshoot complex technical problems, often going through product code, to identify the root cause
+ Constantly work on your skills so you can keep up with the latest technology trends as well as new products and features in Red Hat's portfolio
+ Build on your expertise by going through intensive onboarding, which includes taking RHEL and OpenShift Certifications, such as Red Hat Certified Engineer (RHCE), Containers & Kubernetes (DO180)/Operating a Production Kubernetes Cluster (DO280), Scaling Kubernetes Deployments in the Enterprise (DO380)
+ Consult the customer cases with in-house support engineers and developers to promote creative solutions and improve customer experience
+ Contribute to the global Red Hat knowledge management system
+ As a part of your professional development, you can collaborate with your colleagues on different projects outside your day-to-day work, contribute to the success of the global team and / or contribute to Open-source community and product code
**What will you bring?**
+ Excellent communication skills, ability to analyze and effectively resolve customer's issues
+ Previous experience configuring and troubleshooting OpenShift or Kubernetes and one of its components such as (Logging, Monitoring, Networking, Storage, Service Mesh)
+ Previous professional Linux system administration experience
+ Passion for problem-solving and investigation of the customer and technical problems
+ Ability to work with conflicting priorities, take initiative, and maintain a customer-centric focus
+ Team player attitude, open-minded and collaborative approach
+ Ability to read code in one of the following languages (Python / C / C++ / GoLang, Java), interest in deepening the knowledge of GoLang
+ Practical experience with developer tools for code management (git, GitHub, GitLab) and bug tracking systems (Bugzilla, Jira etc)
+ Thirst for knowledge, ability to further grow and enhance your technical/interpersonal skills
#LI-AK1
**About Red Hat**
Red Hat ( is the world's leading provider of enterprise open source ( software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.
**Inclusion at Red Hat**
Red Hat's culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village.
**Equal Opportunity Policy (EEO)**
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.
**Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.**
**Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application, email** ** ** **. General inquiries, such as those regarding the status of a job application, will not receive a reply.**
This advertiser has chosen not to accept applicants from your region.

Senior Technical Support Engineer - Cloud Services

570004 Mysore, Karnataka ₹80000 Annually WhatJobs

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Job Description

full-time
Mysuru, Karnataka, IN

Our client, a leading innovator in cloud computing solutions, is seeking an exceptional Remote Senior Technical Support Engineer to join our global support team. This role is critical in providing advanced technical assistance and troubleshooting for our enterprise-level cloud services, ensuring seamless operations and high client satisfaction for our worldwide customer base. You will be at the forefront of resolving complex technical challenges, working entirely from your home office.

Responsibilities:
  • Provide expert-level technical support to clients via phone, email, chat, and remote sessions, addressing complex issues related to our cloud platform, infrastructure, and applications.
  • Diagnose, troubleshoot, and resolve advanced technical problems, including system errors, performance issues, connectivity problems, and software bugs.
  • Escalate unresolved issues to appropriate engineering or development teams, providing detailed documentation and technical context.
  • Develop and maintain comprehensive technical documentation, knowledge base articles, FAQs, and troubleshooting guides for both internal and external use.
  • Proactively monitor system performance and identify potential issues before they impact clients.
  • Collaborate with product management and engineering teams to provide feedback on product performance, identify recurring issues, and contribute to product improvements.
  • Guide clients through complex configurations, installations, and upgrades of our cloud services.
  • Train and mentor junior support engineers, sharing expertise and best practices in technical troubleshooting and customer service.
  • Manage and prioritize incoming support requests, ensuring timely and effective resolution according to service level agreements (SLAs).
  • Participate in on-call rotation to provide 24/7 support as needed.
  • Stay current with advancements in cloud technologies, virtualization, networking, and operating systems.

Qualifications:
  • Bachelor's degree in Computer Science, Information Technology, Engineering, or a related technical field.
  • Minimum of 5 years of experience in technical support, system administration, or network engineering, with a strong focus on cloud services (AWS, Azure, GCP).
  • In-depth knowledge of operating systems (Linux, Windows Server), networking protocols (TCP/IP, DNS, HTTP/S), and virtualization technologies.
  • Proven experience troubleshooting complex distributed systems and web applications.
  • Excellent analytical and problem-solving skills, with a methodical approach to diagnosing issues.
  • Exceptional written and verbal communication skills, with the ability to explain technical concepts clearly to both technical and non-technical audiences.
  • Strong customer service orientation and the ability to remain calm and professional under pressure.
  • Experience with scripting languages (e.g., Python, Bash) is a plus.
  • Ability to work autonomously and manage time effectively in a remote work environment.
  • Certifications like CompTIA Network+, Security+, AWS Certified SysOps Administrator, or Azure Administrator Associate are advantageous.
Join our client's dynamic team and be instrumental in delivering unparalleled support for cutting-edge cloud solutions.
This advertiser has chosen not to accept applicants from your region.

Senior Technical Support Engineer - Cloud Services

Noida, Uttar Pradesh Red Hat India Private Limited

Posted today

Job Viewed

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Job Description

About the Job :

In this role you will be challenged to apply your skills and knowledge to provide direct support for critical environments and help ensure the stability of services by performing dedicated support activities, engaging in automation activities, issue remediation, and performing root cause analysis (RCA) to maximize uptime and reduce costs for enterprise customers. You will consistently rely on your knowledge of production support and your background in dev-ops processes, including incident/change/problem management, call triaging, and critical issue resolution procedures. You will collaborate with our customers, internal teams, architects, and Site Reliability Engineering teams to troubleshoot complex and challenging issues. This position extends well beyond product support as you will be a trusted partner to our enterprise customers by offering developer-to-developer assistance for cloud-native service development and architecture; you will work closely with junior and senior engineers and developers, fixing and improving code and identifying automation opportunities. You'll partner closely with development engineering teams and work alongside some of the brightest developers in the open source community. You will also work with Red Hat’s key strategic cloud partners to jointly solve customer Multi-Cloud issues.

What will you do?

  • Support Red Hat’s customers using our OpenShift Ecosystem running on different Hybrid Cloud solutions (public providers including Azure, AWS, Google and also on premise deployments)

  • Actively support and provide guidance to other Red Hat engineers dealing with more complex issues

  • Resolve Red Hat’s customers issues across different components such as Logging (Elasticsearch, FluentD, Kibana), Monitoring, Networking (SDN / OVN kubernetes), Storage, Service Mesh/Istio

  • Be a regional / global subject-matter expert on one of the above-mentioned OpenShift components

  • Diagnose and troubleshoot complex technical problems, often going through product code, to identify the root cause

  • Constantly work on your skills so you can keep up with the latest technology trends as well as new products and features in Red Hat’s portfolio

  • Build on your expertise by going through intensive onboarding, which includes taking RHEL and OpenShift Certifications, such as Red Hat Certified Engineer (RHCE), Containers & Kubernetes (DO180)/Operating a Production Kubernetes Cluster (DO280), Scaling Kubernetes Deployments in the Enterprise (DO380)

  • Consult the customer cases with in-house support engineers and developers to promote creative solutions and improve customer experience

  • Contribute to the global Red Hat knowledge management system

  • As a part of your professional development, you can collaborate with your colleagues on different projects outside your day-to-day work, contribute to the success of the global team and / or contribute to Open-source community and product code

  • What will you bring?

  • Excellent communication skills, ability to analyze and effectively resolve customer's issues

  • Previous experience configuring and troubleshooting OpenShift or Kubernetes and one of its components such as (Logging, Monitoring, Networking, Storage, Service Mesh)

  • Previous professional Linux system administration experience

  • Passion for problem-solving and investigation of the customer and technical problems

  • Ability to work with conflicting priorities, take initiative, and maintain a customer-centric focus

  • Team player attitude, open-minded and collaborative approach

  • Ability to read code in one of the following languages (Python / C / C++ / GoLang, Java), interest in deepening the knowledge of GoLang

  • Practical experience with developer tools for code management (git, GitHub, GitLab) and bug tracking systems (Bugzilla, Jira etc)

  • Thirst for knowledge, ability to further grow and enhance your technical/interpersonal skills

  • #LI-AK1

    About Red Hat

    is the world’s leading provider of enterprise software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.

    Inclusion at Red Hat
    Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village.

    Equal Opportunity Policy (EEO)
    Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.


    Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.


    Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application, email . General inquiries, such as those regarding the status of a job application, will not receive a reply.

    This advertiser has chosen not to accept applicants from your region.

    Senior Manager - Cloud Services

    Bengaluru, Karnataka Lytx, Inc.

    Posted 4 days ago

    Job Viewed

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    Job Description

    Job Description

    The Sr Manager of Cloud Services is responsible for the strategic leadership, operational excellence, and day-to-day management of four critical technical teams: DevOps, Site Reliability Engineering (SRE), Cloud Infrastructure, and Database Operations (DBOps). This role ensures the delivery of highly available, scalable, secure, and cost-effective cloud services that power our industry-leading product engineering and cloud operations. The Director will support and drive the definition, design, and support of cloud services that enable millions of devices and applications to operate seamlessly and reliably.


    What You'll Do:

    • Team Leadership & Strategic Direction
    • Lead, mentor, and develop four specialized teams: DevOps, SRE, Cloud Infrastructure, and DBOps, fostering a culture of innovation, collaboration, and continuous improvement.
    • Support with Defining and execute the strategic roadmap for cloud services, ensuring alignment with organizational goals and technology standards.
    • Collaborate with engineering, security, and business stakeholders to prioritize initiatives and deliver enterprise-grade solutions.


    Technical Functions

    • Support CI/CD platform maintenance and support, ensuring robust, secure, and efficient software delivery pipelines.
    • Support release engineering and deployment automation, leveraging Infrastructure as Code (IaC) and DevSecOps practices to enhance agility and compliance.
    • Direct the maintenance and implementation of cloud infrastructure, ensuring high availability, scalability, and security across public, private, and edge cloud environments.
    • Support network engineering efforts, including design, optimization, and least-cost routing for global connectivity.
    • Manage cloud migration projects and FinOps practices to optimize cloud spend and resource utilization.
    • Ensure the reliability, performance, and scalability of all cloud services through proactive reliability engineering.
    • Support observability and monitoring initiatives, providing actionable insights and ensuring rapid detection and resolution of issues.
    • Support incident response and management, including business continuity and disaster recovery (BCDR) planning and execution.
    • Direct database maintenance and implementation and optimization, supporting both transactional and analytical workloads at scale.


    Operational Excellence

    • Develop and track metrics for operational efficiency, reliability, and cost-effectiveness, supporting continuous improvement and investment decisions.
    • Partner with security teams to implement comprehensive risk management, vulnerability management, and incident response programs.


    Qualifications:

    • Bachelor’s Degree in Computer Science or related field, or equivalent experience.
    • 9+ years of progressive experience in cloud infrastructure, operations, and automation leadership roles.
    • Experience managing DevOps, SRE, Cloud Infrastructure, and DBOps teams.
    • Technical expertise in cloud migrations, networking, security, IaC, automated deployments, and big data platforms.
    • Demonstrated ability to deliver enterprise technology solutions in collaboration with software engineering and business teams.
    This advertiser has chosen not to accept applicants from your region.

    Senior Manager - Cloud Services

    Bengaluru, Karnataka Lytx, Inc.

    Posted today

    Job Viewed

    Tap Again To Close

    Job Description

    Job Description

    The Sr Manager of Cloud Services is responsible for the strategic leadership, operational excellence, and day-to-day management of four critical technical teams: DevOps, Site Reliability Engineering (SRE), Cloud Infrastructure, and Database Operations (DBOps). This role ensures the delivery of highly available, scalable, secure, and cost-effective cloud services that power our industry-leading product engineering and cloud operations. The Director will support and drive the definition, design, and support of cloud services that enable millions of devices and applications to operate seamlessly and reliably.

    What You'll Do:

    • Team Leadership & Strategic Direction
    • Lead, mentor, and develop four specialized teams: DevOps, SRE, Cloud Infrastructure, and DBOps, fostering a culture of innovation, collaboration, and continuous improvement.
    • Support with Defining and execute the strategic roadmap for cloud services, ensuring alignment with organizational goals and technology standards.
    • Collaborate with engineering, security, and business stakeholders to prioritize initiatives and deliver enterprise-grade solutions.

    Technical Functions

    • Support CI/CD platform maintenance and support, ensuring robust, secure, and efficient software delivery pipelines.
    • Support release engineering and deployment automation, leveraging Infrastructure as Code (IaC) and DevSecOps practices to enhance agility and compliance.
    • Direct the maintenance and implementation of cloud infrastructure, ensuring high availability, scalability, and security across public, private, and edge cloud environments.
    • Support network engineering efforts, including design, optimization, and least-cost routing for global connectivity.
    • Manage cloud migration projects and FinOps practices to optimize cloud spend and resource utilization.
    • Ensure the reliability, performance, and scalability of all cloud services through proactive reliability engineering.
    • Support observability and monitoring initiatives, providing actionable insights and ensuring rapid detection and resolution of issues.
    • Support incident response and management, including business continuity and disaster recovery (BCDR) planning and execution.
    • Direct database maintenance and implementation and optimization, supporting both transactional and analytical workloads at scale.

    Operational Excellence

    • Develop and track metrics for operational efficiency, reliability, and cost-effectiveness, supporting continuous improvement and investment decisions.
    • Partner with security teams to implement comprehensive risk management, vulnerability management, and incident response programs.

    Qualifications:

    • Bachelor’s Degree in Computer Science or related field, or equivalent experience.
    • 9+ years of progressive experience in cloud infrastructure, operations, and automation leadership roles.
    • Experience managing DevOps, SRE, Cloud Infrastructure, and DBOps teams.
    • Technical expertise in cloud migrations, networking, security, IaC, automated deployments, and big data platforms.
    • Demonstrated ability to deliver enterprise technology solutions in collaboration with software engineering and business teams.
    This advertiser has chosen not to accept applicants from your region.
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    Senior Manager - Cloud Services

    Bengaluru, Karnataka Lytx, Inc.

    Posted 4 days ago

    Job Viewed

    Tap Again To Close

    Job Description

    Job Description
    The Sr Manager of Cloud Services is responsible for the strategic leadership, operational excellence, and day-to-day management of four critical technical teams: DevOps, Site Reliability Engineering (SRE), Cloud Infrastructure, and Database Operations (DBOps). This role ensures the delivery of highly available, scalable, secure, and cost-effective cloud services that power our industry-leading product engineering and cloud operations. The Director will support and drive the definition, design, and support of cloud services that enable millions of devices and applications to operate seamlessly and reliably.

    What You'll Do:
    Team Leadership & Strategic Direction
    Lead, mentor, and develop four specialized teams: DevOps, SRE, Cloud Infrastructure, and DBOps, fostering a culture of innovation, collaboration, and continuous improvement.
    Support with Defining and execute the strategic roadmap for cloud services, ensuring alignment with organizational goals and technology standards.
    Collaborate with engineering, security, and business stakeholders to prioritize initiatives and deliver enterprise-grade solutions.

    Technical Functions
    Support CI/CD platform maintenance and support, ensuring robust, secure, and efficient software delivery pipelines.
    Support release engineering and deployment automation, leveraging Infrastructure as Code (IaC) and DevSecOps practices to enhance agility and compliance.
    Direct the maintenance and implementation of cloud infrastructure, ensuring high availability, scalability, and security across public, private, and edge cloud environments.
    Support network engineering efforts, including design, optimization, and least-cost routing for global connectivity.
    Manage cloud migration projects and FinOps practices to optimize cloud spend and resource utilization.
    Ensure the reliability, performance, and scalability of all cloud services through proactive reliability engineering.
    Support observability and monitoring initiatives, providing actionable insights and ensuring rapid detection and resolution of issues.
    Support incident response and management, including business continuity and disaster recovery (BCDR) planning and execution.
    Direct database maintenance and implementation and optimization, supporting both transactional and analytical workloads at scale.

    Operational Excellence
    Develop and track metrics for operational efficiency, reliability, and cost-effectiveness, supporting continuous improvement and investment decisions.
    Partner with security teams to implement comprehensive risk management, vulnerability management, and incident response programs.

    Qualifications:
    Bachelor’s Degree in Computer Science or related field, or equivalent experience.
    9+ years of progressive experience in cloud infrastructure, operations, and automation leadership roles.
    Experience managing DevOps, SRE, Cloud Infrastructure, and DBOps teams.
    Technical expertise in cloud migrations, networking, security, IaC, automated deployments, and big data platforms.
    Demonstrated ability to deliver enterprise technology solutions in collaboration with software engineering and business teams.
    This advertiser has chosen not to accept applicants from your region.

    Senior Manager - Cloud Services

    Bengaluru, Karnataka Lytx, Inc.

    Posted today

    Job Viewed

    Tap Again To Close

    Job Description

    Job Description

    The Sr Manager of Cloud Services is responsible for the strategic leadership, operational excellence, and day-to-day management of four critical technical teams: DevOps, Site Reliability Engineering (SRE), Cloud Infrastructure, and Database Operations (DBOps). This role ensures the delivery of highly available, scalable, secure, and cost-effective cloud services that power our industry-leading product engineering and cloud operations. The Director will support and drive the definition, design, and support of cloud services that enable millions of devices and applications to operate seamlessly and reliably.


    What You'll Do:

    • Team Leadership & Strategic Direction
    • Lead, mentor, and develop four specialized teams: DevOps, SRE, Cloud Infrastructure, and DBOps, fostering a culture of innovation, collaboration, and continuous improvement.
    • Support with Defining and execute the strategic roadmap for cloud services, ensuring alignment with organizational goals and technology standards.
    • Collaborate with engineering, security, and business stakeholders to prioritize initiatives and deliver enterprise-grade solutions.


    Technical Functions

    • Support CI/CD platform maintenance and support, ensuring robust, secure, and efficient software delivery pipelines.
    • Support release engineering and deployment automation, leveraging Infrastructure as Code (IaC) and DevSecOps practices to enhance agility and compliance.
    • Direct the maintenance and implementation of cloud infrastructure, ensuring high availability, scalability, and security across public, private, and edge cloud environments.
    • Support network engineering efforts, including design, optimization, and least-cost routing for global connectivity.
    • Manage cloud migration projects and FinOps practices to optimize cloud spend and resource utilization.
    • Ensure the reliability, performance, and scalability of all cloud services through proactive reliability engineering.
    • Support observability and monitoring initiatives, providing actionable insights and ensuring rapid detection and resolution of issues.
    • Support incident response and management, including business continuity and disaster recovery (BCDR) planning and execution.
    • Direct database maintenance and implementation and optimization, supporting both transactional and analytical workloads at scale.


    Operational Excellence

    • Develop and track metrics for operational efficiency, reliability, and cost-effectiveness, supporting continuous improvement and investment decisions.
    • Partner with security teams to implement comprehensive risk management, vulnerability management, and incident response programs.


    Qualifications:

    • Bachelor’s Degree in Computer Science or related field, or equivalent experience.
    • 9+ years of progressive experience in cloud infrastructure, operations, and automation leadership roles.
    • Experience managing DevOps, SRE, Cloud Infrastructure, and DBOps teams.
    • Technical expertise in cloud migrations, networking, security, IaC, automated deployments, and big data platforms.
    • Demonstrated ability to deliver enterprise technology solutions in collaboration with software engineering and business teams.
    This advertiser has chosen not to accept applicants from your region.

    Senior Cloud Services Architect

    Mumbai, Maharashtra NTT DATA

    Posted today

    Job Viewed

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    Job Description

    Job Description

    Make an impact with NTT DATA
    Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

    Your day at NTT DATA

    The Senior Cloud Services Architect is an advanced subject matter expert and is also a pre-sales persona working with clients and sales/delivery teams in a value co-creation process resulting in the design of Managed Services solutions across the Cloud technology domain.

    This role is responsible for the development of competitive, innovative, secure, multi-year, viable Managed Services solutions and associated costing inputs to commercial models.

    The Senior Cloud Services Architect applies both solution design and sales skills to engage and help close opportunities with decision-makers.

    This role has the opportunity to design solutions with some of the most innovative global organizations, technologies, accelerating the digital transformation business objectives and outcomes.

    In some instances, the Senior Cloud Services Architect will remain engaged during and post the implementation of services designed and may be required to participate in renewals.

    What you'll be doing

    Key Responsibilities:

  • Guides a virtual team of domain experts to orchestrate the development of secure, multiple year, services solutions.
  • Designs complex managed service solutions to meet client requirements by integrating technology and service design the cloud domain.
  • Works across multiple teams in the design of the Managed Service offering.
  • Tests and validates new designs features and delivery models or recommend improving existing service offers that is being taken to market.
  • Responsible for the service design deliverables of the solution and interfacing with multiple teams and partners to ensure supportability.
  • Directs the validation processes by obtaining sign-off from technical, service and costing stakeholders.
  • Leads the service design of solutions for the client that will be commercially competitive whilst mitigating risk.
  • Maps the client's requirements against proposed set of service elements and architectures and leads the end-to-end solution development (Cloud Services, Technology Architectures, SIAM, SLA, ITSM leading practices).
  • Develops and executes a consulting approach that results in a consolidated statement of requirements, scope, transition documents and costing based need for change, role of IT, definition of the AS-IS versus desired state (Future Mode of operation defined), gap analysis and roadmap, highlighted impacts, consequences and benefits of the intended transformation (people, process, technology).
  • Supports the sales teams in presenting an architecture solution to clients with a focus on cost savings or uncovering other client growth opportunities using the ability to discover and analyze the client’s current architecture, platforms and operating models.
  • Shares client outcomes and market conditions with other stakeholders so that the global offering leads, and Managed Services community can evolve strategies and develop innovative solutions for the future.
  • Provides coaching and mentoring and acts as advisor and decision maker in service design situations.
  • Support the sales teams to have a commercial model discussion with the client.
  • Identifies all service costs and populating cost models accurately to ensure a full visibility of costs related to the delivery of the service over the contract term.
  • Creates and gets sign-off from relevant stakeholders on the solution design that will form part of the commercial model.
  • Responsible for vendor management depending on the service offers and ensures that the transition to service delivery teams are well coordinated to ensure a smooth transition.
  • Knowledge and Attributes:

  • Advanced understanding of cloud technologies, networking, security, and system administration
  • Advanced demonstratable knowledge and value of multi cloud technologies especially cloud native application workflows, understanding of architecture transformation, observability and legacy to cloud migrations.
  • Applied Azure and/or GCP and/or AWS infrastructure architect and presales skills.
  • Advanced understanding of virtualization, hybrid computing environments, storage technology and cloud native technologies.
  • Advanced knowledge of Managed Services service and delivery models, including cloud, global, and distributed delivery models.
  • Ability to work with costing models in partnership with sales and finance stakeholders.
  • Ability to communicate potential improvements and value of our solutions to all levels of stakeholders, including C-suite decision-makers.
  • Ability to facilitate workshops with clients and internal teams to discover requirements, present solutions and obtain client buy-in.
  • Ability to work within a team, contributing to the success of the team while making a personal contribution, especially in a matrixed organization.
  • Up to date knowledge on emerging trends in Cloud technology, Managed Services Integration, etc.
  • Analytical abilities to discover and analyze all input and data.
  • Passion for staying abreast of related industry trends and best practices.

  • Academic Qualifications and Certifications:

  • Bachelor’s degree or equivalent in Information technology/systems or a related field.
  • Certification and working knowledge of ITIL, Service Management and Integration, Automation Artificial Intelligence and Analytics preferred.
  • Scaled Agile certification or equivalent is desirable.
  • Additional technology / vendor certifications are desirable, such as
  • (any one or more) - Azure AZ900 – Azure Fundamentals, AWS Cloud Practitioner, VMWare: VTSP or VTSP for AWS/Azure.

  • Required Experience:

  • Advanced prior experience in managed service provider, or cloud services provider.
  • Track record of designing cloud infrastructure managed services solutions to medium/large enterprise accounts.
  • Proof of structuring medium/large, multi-year profitable contracts.
  • Solution planning and deal shaping technical specialist, with the ability to create compelling value propositions as part of the solution design.
  • Advanced experience working in an environment with global delivery and in multiple geographies and industries
  • Workplace type:

    Hybrid Working

    About NTT DATA
    NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

    Equal Opportunity Employer
    NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

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