1,966 Cluster Management jobs in India

Designation: Cluster Lead

Department: Account Management

Job description

Key Roles & Responsibilities:

• Introduce different processes and initiatives ensuring standardization of every center and Customer Satisfaction (CSAT).
• Create a collaborative community environment among members through the Community Managers and other departments to drive CSAT. Mapping and managing the lifecycle of a client from the time of move-in to departure.
• Understand customer demography and thereby custom develop the experiences of the clients, to ensure maximum usage of facilities, amenities etc.
• Understand data and be able to interpret business logic.
• Renewals and expansions.
• Ensure that buildings are fully operational, and processes are running smoothly.
• End to end management of client relationship in respective centers.
• Extensive Team Management and Growth.
• Internal stakeholder management.
• This role is responsible for end-to-end management of clients since the time they start interacting with Smartworks.

Presales:

• Understanding the client requirements along with our internal stakeholders like Design, Sales and Partnerships.
• Making sure that the requirements are documented and signed off by clients.
• Internal delivery timelines tracking and continuously interacting with the clients managing the expectations.

Post Sales:

• Upsell and cross sell of services to the clients from the array of services that SW has to provide. Continuously working with the Partnerships team to get more services which could benefit the clients while being in SW
• Working with internal stakeholders ensuring smooth operations of the clients.
• Act as Customer voice in the organization and vice versa and be the customer champion for all service expectations exceed customers expectations through the customer lifecycle increase.
• Provide support to customers or training on products to help customers plan and understand the best ways to utilize company products basis needs and business plans.
• Handle escalations and special requests of customers related to aspects like performance quality and improvements. Ability to follow up and ensure that the committed SLA for resolution is met.
• Renewals and retention of the client.

Skills & Qualification Required:

• BA / BS or equivalent in Business, Marketing, Hospitality or other related degrees.
• 10+ years of experience in a client facing role.
• Thrive in a fast-paced environment while maintaining excellent attention to detail
• Strong communication, organization, and project management skills
• 3+ years of people management experience is a must; experience managing teams of 5+ people preferred

Designation: Cluster Lead

Department: Account Management

Job description

Key Roles & Responsibilities:

• Introduce different processes and initiatives ensuring standardization of every center and Customer Satisfaction (CSAT).
• Create a collaborative community environment among members through the Community Managers and other departments to drive CSAT. Mapping and managing the lifecycle of a client from the time of move-in to departure.
• Understand customer demography and thereby custom develop the experiences of the clients, to ensure maximum usage of facilities, amenities etc.
• Understand data and be able to interpret business logic.
• Renewals and expansions.
• Ensure that buildings are fully operational, and processes are running smoothly.
• End to end management of client relationship in respective centers.
• Extensive Team Management and Growth.
• Internal stakeholder management.
• This role is responsible for end-to-end management of clients since the time they start interacting with Smartworks.

Presales:

• Understanding the client requirements along with our internal stakeholders like Design, Sales and Partnerships.
• Making sure that the requirements are documented and signed off by clients.
• Internal delivery timelines tracking and continuously interacting with the clients managing the expectations.

Post Sales:

• Upsell and cross sell of services to the clients from the array of services that SW has to provide. Continuously working with the Partnerships team to get more services which could benefit the clients while being in SW
• Working with internal stakeholders ensuring smooth operations of the clients.
• Act as Customer voice in the organization and vice versa and be the customer champion for all service expectations exceed customers expectations through the customer lifecycle increase.
• Provide support to customers or training on products to help customers plan and understand the best ways to utilize company products basis needs and business plans.
• Handle escalations and special requests of customers related to aspects like performance quality and improvements. Ability to follow up and ensure that the committed SLA for resolution is met.
• Renewals and retention of the client.

Skills & Qualification Required:

• BA / BS or equivalent in Business, Marketing, Hospitality or other related degrees.
• 10+ years of experience in a client facing role.
• Thrive in a fast-paced environment while maintaining excellent attention to detail
• Strong communication, organization, and project management skills
• 3+ years of people management experience is a must; experience managing teams of 5+ people preferred

• Create project plans with milestones and deliverables, in consultation with relevant stakeholders. Track and periodically update project progress in project management tools (MSP / S2L).           
• In consultation with SCM, ensure availability of materials, and other pre-requisites at plant for New product executions.
• In consultation with site heads/ line leaders, ensure enough resources were allocated for timely completion of project milestones.
• Deliver the NP executions filings and WIP milestones for a given FY. Ability to prioritize / de-prioritize the product executions at plant basis the need. Co-ordinate with R&D, manufacturing, supply chain, procurement, regulatory, finance, business development, to meet the execution timelines and to achieve NP milestones for the give FY.
• Ensures project review are done, highlight challenges and seek support from VH / PMO Head for resolution and information percolation on time.
• Prompt tracking & reporting of project happenings to leaders & Stakeholders. Conduct weekly product reviews involving Vertical Head, site heads, quality leads, HPTs and key stakeholders to drive new product executions at at plant and delivering key decisions. For complex products, conduct workshops periodically to align moving parts to meet the project deliverables.
• Early warning signals to top management on slippages, prepare actions in the form of MoM and track CAPAs.
• Creates avenues to ensure regular communication with all stakeholders.  Efficiently communicate the project status through available channels of communication (mail/ MS Teams/ Call/ LDM/ in person).
• Organize weekly, bi-weekly and monthly review meetings for ensuring alignment and execution of key identified activities.
• Proactively circulates the pre-read (updates/ analytics) to effectively utilize the discussion platforms such as plant MRM, QRM, Backend steercom, IPDO MRM, EU/ US CPM, Weekly reviews and other discussion forums; to achieve successful review and decision outcomes from Sr. Management.
• Ensure periodic review of Capex and procurement items, track the delivery timelines to meet the product milestones.
• Play an active role in the systematic improvement programs such as SDP/ OE diagnostics in INJ vertical to bring out the excellence in execution for new products (till filings) at plants.
• Ability to run New Product Governance Mechanism within INJ vertical and across the FTO7/ FTO9/ FTO11.
• Takes ownership for end results and outcomes, Continuously acquires new skills related to different aspects of project management and applies it to work.

Educational qualification: Post graduation in Science / Pharmacy preferably with an MBA and PMP certification

Minimum work experience:  10+ Years of experience in Pharma project management / New product filing & execution

Skills & attributes:
Technical Skills
• Proven experience in project management within the pharmaceutical industry, with a focus on Sterile value chain.
• In-depth knowledge of parenteral product development processes, including formulation development, scale-up, and technology transfer.
• Familiarity with regulatory requirements for Sterile manufacturing and filing management (e.g., FDA, EMA).
• Strong understanding of project management principles and methodologies.
• Proficiency in project management tools such as Microsoft Project (MSP) for planning, scheduling, and tracking project progress.
Behavioural skills
• Proactive leader and result oriented. 
• Excellent communication, leadership, and problem-solving skills.
• Ability to work effectively in a cross-functional team environment and manage multiple projects simultaneously.

Global Manufacturing Organisation (GMO)
At Dr. Reddy's Laboratories, we are dedicated to making a meaningful impact on global healthcare through precision manufacturing and innovation. With a legacy of excellence, we are a leading force in the pharmaceutical industry.
We operate 19 state-of-the-art manufacturing plants across Hyderabad, Vizag, Baddi, Mexico, Shreveport, and Mirfield, comprising 8 OSD facilities, 3 Injectables facilities, and 8 API facilities.
Benchmarking manufacturing processes and continuous operational excellence are at the core of our capability to deliver quality medicines to our patients in 66 countries. We manufacture a portfolio of complex APIs and 1,150+ drug master files across key therapy areas such as Oncology, Cardio-vascular, Central Nervous System and Anti-Diabetes. he World Economic Forum has recognised our largest manufacturing facility in Bachupally, Hyderabad, as part of its Global Lighthouse Network. We aspire to be the most efficient pharma operations in the world. Our productivity improvement and digitalisation efforts are key to staying competitive, meeting business imperatives, and meeting our ambitious ESG goals. Building such ‘factories of the future’ is integral to innovation and to build healthcare of the future.

Benefits Offered
At Dr. Reddy’s we actively help to catalyse your career growth and professional development through personalised learning programs.
The benefits you will enjoy at Dr. Reddy’s are on par with the best industry standards. They include, among other things and other essential equipment, joining & relocation support, family support (Maternity & Paternity benefits), learning and development opportunities, medical coverage for yourself and your family, life coverage for yourself.

Our Work Culture
Ask any employee at Dr. Reddy’s why they come to work every day and they’ll say, because Good Health Can’t Wait. This is our credo as well as the guiding principle behind all our actions. We see healthcare solutions not only as scientific formulations, but as a means to help patients lead healthier lives, and we’re always attuned to the new and the next to empower people to stay fit. And to do this, we foster a culture of empathy and dynamism. People are at the core of our journey over the last few decades. They have been supported by an enabling environment that buoys individual ability while fostering teamwork and shared success. We believe that when people with diverse skills are bound together by a common purpose and value system, they can make magic.
For more details, please visit our career website at 

Company Overview

At MagikKraft, we are revolutionizing the construction industry by redefining how projects are monitored, managed, and delivered faster, smarter, and safer.

Job Overview

MagikKraft is seeking an enthusiastic Operations Management Intern to join our team in Ahmedabad. This entry-level position is ideal for a fresher with 0 to 1 years of experience looking to grow in the rapidly evolving construction sector. This is an in-office internship position where you will work closely with our team to ensure the seamless operation of project management tasks.

Qualifications and Skills

• Possess strong project coordination skills, enabling efficient management of project timelines and deliverables (Mandatory skill).
• Demonstrate quality assurance capabilities to ensure that all project deliverables meet or exceed set standards (Mandatory skill).
• Understanding of drone technology and its application in modern construction projects for monitoring and data collection.
• Knowledge in resource allocation to maximize efficiency and productivity within project constraints.
• Ability to optimize processes to ensure that operations are conducted in the most efficient manner possible.
• Experience with remote monitoring techniques to oversee project developments without physical presence.
• Basic budgeting acumen to assist in financial planning and control of resources.
• Familiarity with supply chain management concepts to effectively control and manage project logistics.

Roles and Responsibilities

• Assist in the coordination and management of construction projects to ensure they align with predefined objectives.
• Participate in the development and implementation of quality assurance protocols to maintain high project standards.
• Utilize drone technology and digital tools to enhance project monitoring and reporting.
• Support in resource allocation and management to ensure optimal use of materials and personnel.
• Contribute to process improvement initiatives aimed at increasing operational efficiency.
• Engage in remote monitoring tasks to ensure projects are progressing as planned from a distance.
• Aid in budgeting exercises to help in controlling project costs effectively.
• Collaborate with the supply chain team to optimize project-related logistics and procurement activities.

Company Overview

At MagikKraft, we are revolutionizing the construction industry by redefining how projects are monitored, managed, and delivered faster, smarter, and safer.

Job Overview

MagikKraft is seeking an enthusiastic Operations Management Intern to join our team in Ahmedabad. This entry-level position is ideal for a fresher with 0 to 1 years of experience looking to grow in the rapidly evolving construction sector. This is an in-office internship position where you will work closely with our team to ensure the seamless operation of project management tasks.

Qualifications and Skills

• Possess strong project coordination skills, enabling efficient management of project timelines and deliverables (Mandatory skill).
• Demonstrate quality assurance capabilities to ensure that all project deliverables meet or exceed set standards (Mandatory skill).
• Understanding of drone technology and its application in modern construction projects for monitoring and data collection.
• Knowledge in resource allocation to maximize efficiency and productivity within project constraints.
• Ability to optimize processes to ensure that operations are conducted in the most efficient manner possible.
• Experience with remote monitoring techniques to oversee project developments without physical presence.
• Basic budgeting acumen to assist in financial planning and control of resources.
• Familiarity with supply chain management concepts to effectively control and manage project logistics.

Roles and Responsibilities

• Assist in the coordination and management of construction projects to ensure they align with predefined objectives.
• Participate in the development and implementation of quality assurance protocols to maintain high project standards.
• Utilize drone technology and digital tools to enhance project monitoring and reporting.
• Support in resource allocation and management to ensure optimal use of materials and personnel.
• Contribute to process improvement initiatives aimed at increasing operational efficiency.
• Engage in remote monitoring tasks to ensure projects are progressing as planned from a distance.
• Aid in budgeting exercises to help in controlling project costs effectively.
• Collaborate with the supply chain team to optimize project-related logistics and procurement activities.