2 Collections Management jobs in India
Digital Collections Strategy Manager – Pre-Delinquency Management
Posted today
Job Viewed
Job Description
Role Overview:
We are looking for a Digital Collections Strategy Manager to lead pre-delinquency and
early-stage risk management programs for our partner lending institutions. The role will
involve designing, deploying, and optimizing data-driven borrower engagement
strategies that proactively reduce delinquency and improve portfolio health.
Key Responsibilities:
1. Strategy & Design
• Develop and implement digital pre-delinquency management frameworks using
borrower segmentation, behavioural analytics, and risk signals.
• Define preventive engagement journeys (SMS, WhatsApp, email, IVR, app
notifications, etc.) to encourage timely repayment and reduce roll rates.
• Partner with client institutions to design custom strategies aligned to their portfolio
mix (personal loans, credit cards, consumer durable finance, etc.).
2. Execution & Optimization
• Manage execution of multi-channel digital campaigns via Company's DCM platform.
• Continuously analyse borrower responses and payment behaviours to refine
messaging, timing, and channel effectiveness.
• Collaborate with Product and Data Science teams to test and iterate on predictive
models for delinquency prevention.
Private & Confidential
3. Client & Stakeholder Management
• Work closely with client collection heads and risk teams to align pre-delinquency
initiatives with business objectives.
• Present performance insights and dashboards, highlighting strategy impact on key
metrics such as DPD roll rates, cure rates, and collection efficiency.
• Train client operations teams on digital engagement best practices.
4. Cross-Functional Collaboration
• Collaborate with internal Product, Analytics, and Customer Success teams to drive
product improvements based on client feedback.
• Support integration with client LMS / CRM systems for real-time borrower insights.
Qualifications & Experience:
• 5–8 years of experience in collections strategy, credit risk, or portfolio
management, preferably in banks, NBFCs, or fintechs.
• Strong understanding of retail lending products and collections lifecycle, particularly
pre-delinquency and early-stage (0–30 DPD) management.
• Experience working with digital channels, communication platforms, and analytics
tools.
• Hands-on experience in A/B testing, segmentation, and campaign optimization.
• Proficiency in Excel / SQL / Tableau / Power BI; exposure to CRM or collection
management platforms is a plus.
• Excellent communication and stakeholder management skills.
What We Offer:
• Opportunity to shape the future of digital collections and borrower engagement in
India.
• Collaborative, high-growth environment with cross-functional exposure across
product, strategy, and analytics.
• Competitive compensation and performance-linked incentives.
Collections Representative (AR Calling, RCM, Denial Management)
Posted 2 days ago
Job Viewed
Job Description
The AR Associate is responsible for the Accounts receivable aspects of the client-focused revenue cycle operations and must display in-depth knowledge of and execute all standard operating procedures (SOPs) as well as communicating issues, trends, concerns and suggestions to leadership.
**Primary Responsibilities:**
+ Review outstanding insurance balances to identify and resolve issues preventing finalization of claim payment, including coordinating with payers, patients and clients when appropriate
+ Analyze and trend data, recommending solutions to improve first pass denial rates and reduce age of overall AR
+ Accounts Receivable Specialist that has an "understanding" of the whole accounting cycle / claim life cycle
+ Ensure all workflow items are completed within the set turn-around-time within quality expectations
+ Able to analyze EOBs and denials at a claim level in addition they should find trends impacting dollar and #'s, leading to process improvements
+ Perform other duties as assigned
+ Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regard to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
**Required Qualifications:**
+ Graduate
+ 18+ months and above experience in healthcare accounts receivable required (Denial Management) - Hospital Billing
+ Solid knowledge of medical insurance (HMO, PPO, Medicare, Medicaid, Private Payers)
+ In-depth working knowledge of the various applications associated with the workflows
+ Knowledge / Skills / Abilities:
+ Solid knowledge and use of the American English language skills with neutral accent
+ Functional knowledge of HIPAA rules and regulations and experience related to privacy laws, access and release of information
+ Proficient in MS Office software; particularly Excel and Outlook
+ Proven ability to communicate effectively with all internal and external clients
+ Proven ability to use good judgment and critical thinking skills; ability to identify and resolve problems
+ Proven to be efficient and accurate keyboard/typing skills
+ Proven solid work ethic and a high level of professionalism with commitment to client/patient satisfaction
_At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone - of every race, gender, sexuality, age, location and income - deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission._
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