5 Collections Management jobs in India

We are seeking a highly skilled Assistant Vice President, Specialist, Business Audit to join our dynamic team in India. The ideal candidate will have 7-12 years of experience in auditing, with a proven track record of executing audits, managing teams, and enhancing business processes. This role is critical in ensuring that our operations adhere to compliance standards and best practices.

• Conduct thorough audits of business processes and controls to ensure compliance with regulatory requirements and internal policies.
• Identify areas for improvement and provide recommendations to enhance operational efficiency and effectiveness.
• Prepare detailed audit reports that outline findings, risks, and proposed actions for management review.
• Collaborate with cross-functional teams to understand business operations and assess risk management strategies.
• Assist in developing and implementing audit plans and methodologies tailored to the business audit function.
• Stay updated on industry trends, regulations, and best practices in auditing and compliance.
• Participate in training and mentoring junior audit staff.

• Bachelor's degree in Finance, Accounting, Business Administration, or a related field.
• Professional certifications such as Certified Internal Auditor (CIA), Certified Public Accountant (CPA), or Chartered Accountant (CA) are highly desirable.
• Strong knowledge of auditing standards and practices, as well as regulatory compliance requirements.
• Proficiency in data analysis tools and audit software to facilitate audit processes.
• Excellent analytical and critical thinking skills to assess complex business operations and risk factors.
• Strong communication skills, both verbal and written, to present findings and recommendations clearly to stakeholders.
• Ability to work collaboratively in a team environment and build strong relationships with business units.

We are seeking a highly analytical and results-oriented Order Management Specialist - O2C Collections to join KVC Consultants Ltd. In this role, you will be responsible for managing various aspects of the Order-to-Cash (O2C) cycle, including order management, quote creation, sales order entry, and potentially collections. Your experience in supply chain processes and proficiency with SAP CRM will be highly valued as you contribute to enabling best-in-class IT solutions for our Finance and O2C business processes.

Roles and Responsibilities:

• Utilize basic experience in supply chain, order management, Quote creation/validation, sales order entry, and Purchasing .
• Enable best-in-class IT solutions for our Finance and Order-to-Cash (O2C) business processes.
• Contribute to improving and optimizing O2C collections processes.

Skills Requirement:

• Basic experience (2 years) in supply chain, order management, quote creation/validation, sales order entry, and purchasing .
• Experience in SAP CRM is a preferred skill.
• Strong analytical and problem-solving skills.
• Ability to contribute to strategic thinking and achieve results.

QUALIFICATION:

• Distinguished academic credentials are sought.

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If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further

Job Title – AVP Agency Management (Secured Loans Collections)

Job Summary

·Responsible for managing collection and recovery efforts for delinquent Secured loans portfolio. Ensuring efficient and effective recovery on the delinquent Secured loans portfolio while adhering to the regulatory requirement.

·Lead team of collection agents, set collections goals, develop strategies, and work closely with the agencies to resolves delinquent Secured loans portfolio.

·Initiate Legal action on the NPA portfolio Strong knowledge of legal process in secured products SARFAESI/ DRT/ CIVIL/ NCLT

·Act as the liaison point for Legal counsel(s) assisting debt collections and manage the entire Legal journey on the NPA accounts.

·Manage “Risk” by way of identification & assessment and to mitigate such risk by implementing agreed strategy and by exercising good control.

·To ensure Bank’s laid down processes & polices are followed and customer fairness principles are adhered to all the time.

·Drive performance of External vendors matched against expected delinquency, Money Recovery Rate, Flow Rates & Loss rates.

·Implement C19 & C23 Agency Management Standards while providing direction & support to the External Collection Vendors.

To maintain, HSBC’s internal control standards, including the timely implementation of internal & external audit points together with any issues raised by any external regulators.

Principal Responsibilities

Collections Performance, Agency Management and Legal Action

·Set monthly / quarterly targets for the DCA in line with business requirement.

·External Debt Collection Agencies (DCA’s) are motivated to achieve the set targets in terms of Money Recovery Rate (MRR), Gross Credit Loss (GCL), Flow Rates, Recoveries & Provision releases & saves while remaining aligned to our operating principles.

·Identifying accounts and initiating legal action under SARFAESI/CIVIL/DRT.

·Implement C19 and C23 Agency Management Standards to help mitigate conduct and reputation related risks.

·Design and implement effective collection strategies for different stages of delinquency.

·Upkeep of performance records and ensure updation on collection efforts are capture on the collections system.

·To extend support to External Debt Collection Agencies (DCA’s) in helping them imbibe and follow HSBC’s Customer Fairness Principles.

·Lead and actively participate in negotiations with delinquent customers to collect outstanding dues/ resolve issues.

·Conduct audit checks and provide timely, formal feedback to DCAs.

·Effect collaboration with Internal stakeholders to enhance collections efficiency.

Operational Effectiveness & Control

·Maintain and observe HSBC internal control standards, implement, and observe Group Compliance Policy, including the timely implementation of recommendations made by internal/external auditors and external regulators.

·To ensure all the Information Security Risk (ISR) guidelines are adhered by the DCA.

·Run business in accordance with all guidelines and instructions covered under Desk Instruction Manual (DIM), Regional Guidelines (RG), Local Collection Manual (LCM), Debt Collection Agency (DCA) guidelines and Customer Fairness Principles

·Achieve satisfactory audit ratings with neither any major repeat recommendations nor any adverse findings from external auditors or any compliance review.

·Respond all customer service escalations within 24 hours of notice and escalate the same to Customer Complaints team and ensure Upheld complaints don’t exceed the agreed threshold.

·Analyze the portfolio and provide feedback to the risk department in terms of fraud accounts.

·Ensure Implementation of the Potential Vulnerable Customer policy.

·Regularly monitor Service Providers’ service levels and costs by maintaining and regularly updating Archer System.

·Check accuracy of billings (sign off on the billings) before obtaining approval for payment.

·Perform at least an annual risk evaluation and mitigation analysis regarding the outsourced activity. Conduct an annual review of the Service Providers’ financial capacity to support the outsourced activity (leverage and gearing ratios, net worth or capital, operating cash flows or liquidity) and file these reviews together with the financial statements.

Perform all First Line of Defence (LoD) activities on timely basis.

Education Qualifications / Certifications and Requirements :

·Graduate (BSc/BCom/BA).

·Minimum of 5+ years of experience in Secured Collections and vendor management.

·Strong Knowledge of Collections law and regulations.

·In-depth knowledge of legal procedures on the secured products SARFAESI/ DRT/ CIVIL/ NCLT

·Strong Communication & analytical skills.

Sound knowledge on the Banking sector in general.

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You’ll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

Risk Management Group works closely with our business partners to manage the bank’s risk exposure by balancing its objective to maximise returns against an acceptable risk profile. We partner with origination teams to provide financing, investments and hedging opportunities to our customers. To manage risk effectively and run a successful business, we invest significantly in our people and infrastructure.

Job Purpose:

We are looking for a highly motivated and results-driven Team Lead to manage and oversee our Unsecured Partnerships portfolio, with a specific focus on managing strategic partnerships like Cred across Pan India. This role involves close collaboration with the Credit team, Business Units (BUs), and the Collections team to drive operational excellence and ensure better control over key business parameters such as Non-Standard Portfolio (NSP), collections performance, and credit performance.

The candidate will possess a strong understanding of unsecured lending, collections processes, and a proven track record in managing partnerships and cross-functional teams. This is an exceptional opportunity for a seasoned professional to make a significant impact on the business by improving operational efficiency and partnership performance.

Key Responsibilities:

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